Name: Best Western Royal Inn
Address: 3644 Cummings Highway, Lookout Valley, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: $77–$127 per night
Rating: 7.52

What guests think

Across recent reviews, Best Western Royal Inn draws mixed feedback, with many guests appreciating clean, comfortable rooms, friendly staff, and convenient highway access, while others report dated facilities, smoke odors, housekeeping lapses, pests, and occasional noise or service frustrations.

Breakfast is frequently described as hot and satisfying, though a few guests encountered limited items or temporary closure during renovations. The property is older with no elevator, and recurring complaints cite closed or dirty pool conditions. Overall, expect a budget stay with trade-offs between value and condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older property with no elevator; several reviews mention carrying luggage to upper floors. Pool conditions vary and have been closed or dirty at times, and some guests noted sloped parking.

Related guest reviews

8

yeimi

Jun 6, 2023

·

Stayed 1 night

The pool was dirty, it need an upgrade asap.

8

Donald

Jul 11, 2023

·

Stayed 2 nights

Good breakfast, friendly staff. Ground floor room had small roaches. Parking lot sloped a lot.

10

Calomira

Apr 27, 2023

·

Stayed 1 night

I arrived in the late evening and Ky at the front desk was delightful. He was friendly, accommodating, and efficient. The room was clean. However, the pool was covered and out of use.

6

Cleburne

Jun 5, 2023

·

Stayed 1 night

No elevator for the 2nd or 3rd floor.

8

michael

Dec 14, 2022

·

Stayed 1 night

closest parking to the room was on an uncomfortable slope.

10

Michelle

Jul 18, 2024

·

Stayed 1 night

Always stay here on our way through Chattanooga. Rooms are always pretty clean and always as we expect them. Staff is great! Pool is clean and open pretty late. I’ll be back next year.

8

Harriet

Apr 1, 2025

·

Stayed 1 night

No elevator. Had to carry luggage up 2 flights of stairs

6

Brian

Nov 6, 2023

·

Stayed 2 nights

No elevator-I did see this in the description after the fact, but after a 12 hour drive, it was not a pleasant surprise! Breakfast our second morning was very disappointing. We arrived an hour before they quit serving and there was an empty spot and serving spoon for the scrambled eggs, so we figured they were in the process of getting more. When I asked the attendant if there were more eggs, she just said no with no further explanation and walked away. Our experience at the Best Western in Navarre on our next stop was so much better!

6

Anthony

Jul 1, 2023

·

Stayed 1 night

Room was ok. Did not like Double bed very small. No lift only stairs. Good variety for breakfast. Pool was refreshing for the children. Walking distance to eateries. Staff friendly. Breakfast n reception area combination, had a very strong smell of smoke. Very reasonably Priced. Thank you.

6

Jeremy

May 19, 2023

·

Stayed 2 nights

If you are going to advertise a swimming pool, then make sure you let guests know if it is up and running or not. My kids were very upset that the pool was closed. I would have booked somewhere else if I would have known that the pool was closed. I'm not sure if it is the hotel's fault or Hotels.com's fault but I chose this place for the pool and it was not open. Kids unhappy = me unhappy.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many report clean rooms, but multiple reviews cite smoke odors, stained or damp carpets, dirty floors, and occasional bugs or roaches.

Related guest reviews

6

Rebecca

Jul 15, 2023

·

Stayed 1 night

Big bug in the bathroom took picture will show front desk when we check out very loud upstairs kids stomping

4

Bonnie

Jan 2, 2023

·

Stayed 19,353 nights

The room was dirty. The sheets had stains. The shower had stains. It was disgusting.

4

Paula

Jul 27, 2023

·

Stayed 1 night

Signed that the room was non smoking with a $250 fine if smoked in…yet both rooms were obviously smoked in and very very smelly. If we weren’t traveling with small children arriving so late we would not have stayed here. One of the rooms had ripped carpet and a very large stain on the carpet. The floors were damp. Overall Gross. But the gal checking us in was great!

8

Donald

Jul 11, 2023

·

Stayed 2 nights

Good breakfast, friendly staff. Ground floor room had small roaches. Parking lot sloped a lot.

4

Richard

Mar 31, 2025

·

Stayed 1 night

We were looking for a place to spend the night traveling during spring break. We checked in, was in the room about five minutes and checked out. I don’t mind run down, but the room was dirty. Dirty toilet, dirty bathroom floors, everything was old and stained. We didn’t feel comfortable staying there even one night with our two daughters.

4

Katherine

Jun 22, 2023

·

Stayed 1 night

We found several bugs in our room…roaches,ants, ect.

8

Debbie

Jul 17, 2023

·

Stayed 7 nights

Everything was great EXCEPT the floors needed a good mopping. We ruined all of our socks they were so black. But the housekeepers are HARD WORKING !! They are also very nice. We enjoyed breakfast. Eggs sausage the best gravy waffles werent a big fan of the biscuits they had to leave them almost almost done because the warmer made them hard. They had 3 kinds of cereal decaf and regular coffe apple and orange juice assorted yogurts assorted oatmeal. Bread for toast jelly butter and hot syrup for the waffles. The pool looked lovely but i got gout in my foot and couldn't walk well. All in all it was a great week.

4

William

Oct 11, 2023

·

Stayed 1 night

Comfy beds and fairly friendly staff. The bad part was the dead roaches in my room and the live roach at the breakfast buffet.

6

Jeff

May 9, 2023

·

Stayed 1 night

Hotel room smelled like a cigarette. I woke up sick the next day.

4

James

Aug 4, 2023

·

Stayed 1 night

Floor hadn't been mopped any time recently. It has obvious, spilled liquid spots and walking on it got the soles of my feet filthy. Also, the TV was low-definition and had been set up incorrectly for full screen viewing, but menu contols are disabled so it was like watching TV in the 1980's. Breakfast was surprisingly good and the staff was friendly, but overall it was not an enjoyable stay.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated, with several reports of worn mattresses, small double beds, and maintenance issues like shifting tub floors or loud AC; however, some guests still found the beds comfortable and rooms suitable for short stays. Traffic and guest noise appear intermittently.

Related guest reviews

10

Jennifer

Mar 30, 2025

·

Stayed 1 night

The beds were so comfy.

4

Eric

Aug 21, 2023

·

Stayed 2 nights

property needs updating. Mattresses very uncomfortable. Our first room smelled very terribly when opened room. The hotel quickly switched rooms without question. The second room, the AC went out. Again, the hotel moved us without question. The AC in that room was very loud when the AC kicked on. Food was less than desirable. We will be staying elsewhere next time we are in town.

6

Stephanie

Jul 25, 2025

·

Stayed 3 nights

Staff wasnt very friendly. Room was run down looking

8

Larry

Sep 11, 2023

·

Stayed 1 night

Noisy very close to a busy road.

6

Jennifer

May 19, 2024

·

Stayed 1 night

Property dated, need at least Queen size beds instead of doubles in two bed rooms. Need more linens in rooms. Noted several empty rooms on lower two floors but was assigned rooms on the third floor. Would have preferred closer to the ground since have to use stairs. Appeared clean and the room was less expensive than surrounding newer properties so maybe my expectations were too high.

6

Kevin

Apr 1, 2025

·

Stayed 1 night

Check in was great. Overall the room was comfortable. They only set aside a few rooms for pets and as always it's best to message ahead of time. Reason for low score is because of late commers checking in and noisy patrons but you get this with the price point.

6

Brenda

Sep 16, 2023

·

Stayed 1 night

Facilities could use an upgrade, particularly the tub floor was plastic and would shift when I stepped in. I booked with Expedia and when I arrived, I asked if I could switch which card I charged it to, she said no, it was not possible .Other hotel on my trip had no problem switching it.

4

Patricia S

May 27, 2024

·

Stayed 1 night

Pros: The bedding was clean and the mattresses were comfortable. Cons: The actual property looks nothing like the photos. The property is extremely dated and run down. The grounds need a lot of tlc. This was a motel, not a hotel.

6

Lori

Dec 28, 2024

·

Stayed 2 nights

Ok for overnight. We had 4 rooms. All older mattresses with dips and springs being felt. Rooms were ok but very dated. Be careful at night in that area. There's homeless people living in the woods next door betweeen Logan's and the motel. Not much choice for breakfast but it was ok.

6

Amy

Mar 15, 2023

·

Stayed 1 night

All flooring in our room needs to be replaced. Bed pillows also need to be replaced.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many praise friendly, helpful staff and smooth check-in, but others report rude or unhelpful encounters, reservation and pet-policy disputes, extra charges, and slow or stressful check-ins.

Related guest reviews

4

Michael

Oct 16, 2025

·

Stayed 1 night

Staff was not helpful. Was charged $20 for an identical non smoking room because Hotels.com put me in a smoking room. The bed sank down in the middle so badly it was difficult to get out of bed.

2

Kevin

Mar 6, 2023

·

Stayed 1 night

Front desk staff was very rude. Check-in was at 2pm according to the booking email. When we arrived front desk staff told us our room was not ready. They had an attitude the whole time & then also gave me a hard time about using my husbands credit card (who is currently deployed). Room wasn't clean and smelt very bad.

10

Oliver

Mar 29, 2024

·

Stayed 1 night

Very clean room, bathroom, linens.... Clean is biggest thing for me, was just passing through and wanted a good night's rest. I spoke to three people that work there, all courteous and friendly.

2

Lucie

Jan 9, 2023

·

Stayed 19,364 nights

The receptionist gave me a smoking room. I asked her to change it, because the room is nasty and I have an asthma. She said she will change the room for $17 service charge. This is absolutely UNACCEPTABLE!!! The receptionist was so rude, that I ended up calling local police to help me to solve the situation. Really bad experience.

2

Anthony

Oct 13, 2024

·

Stayed 1 night

I was travelling with my wife and dog. I used the pet friendly filter to make sure to get a pet friendly rooms. I booked a single king bed room, non smoking, for 1 night. When I arrived at the hotel, the front desk clerk told me because of their pet policy I was not allowed to have the room I booked. She then said all she can do is give me a smoking room with 2 double beds. That was the only room she would let me have. When I asked if I could have a refund since she was not giving me the room I booked, she told me, since I booked through hotels.com I was not allowed to have a refund. The next morning, the same clerk, refused to print a copy of my receipt. She then called her manager, who I guess lives in the apartment above the front office, came downstairs, said it is Expedia 's responsibility to give me a receipt. After I strongly insisted he provide me proof of charge, he reluctantly provided me a copy of my receipt. Both the clerk and manager were wearing sweatpants and slippers. Customer service 101 says provide the room I booked or give me a refund, instead they locked me into a bait and switch. My wife and smelled of cigarette smoke the whole 6 hour drive home after staying in that room. Which also led to us having increased coughing and sneezing since we are non smokers and it irritated our nasal passages. The staff refused accountability and just kept blaming Expedia. I felt like I was being discriminatefld because I used Expedia.

10

Heather L

Sep 17, 2023

·

Stayed 1 night

Front desk staff is super friendly.

4

Susan

Oct 27, 2023

·

Stayed 1 night

Upon arrival desk clerk couldn't find our reservation (Expedia) causing much uneeded stress. Property is in very poor repair...peeling paint, stained carpets, limited TV, and overall feeling of below standards of other Best Westerns we have frequented over the years.

10

Greta

Sep 24, 2025

·

Stayed 1 night

Check in was easy, staff was friendly and polite. The room was in good condition and very clean. The breakfast is a nice plus. Great quality for the price.

8

Angela

Jun 8, 2023

·

Stayed 2 nights

Checking in took extremely long. Long line and only 1 person with a slow computer. Waited over 30 min.

2

Kameran

Jun 13, 2025

·

Stayed 2 nights

The property manager was so disrespectful & mean to me & my two young children. I think it was a race thing , we got put out of the pool & room because of someone else’s doing. He had no remorse for me being pregnant or driving miles to visit & choose to stay at his hotel . I nearly begged & cried , so did my children to stay b/c we live 4 hours away & had just got there that morning .. I was very unhappy, discriminated against & all around disgusted.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for travelers and sightseeing, close to the interstate, Ruby Falls, Rock City, the aquarium, and nearby stores and restaurants. Some guests noted road noise and a nearby homeless encampment.

Related guest reviews

10

CHRISTINE

Jun 28, 2023

·

Stayed 1 night

Convenient to the interstate as we were just passing through on our way to Maine. Room was comfortable and clean. Breakfast was great. It was real close to Rock City and Lookout Mountain for the tourist.

10

Norman

Jul 27, 2024

·

Stayed 1 night

Great location, nice view and convenient shopping.

10

Kathryn

Jun 16, 2023

·

Stayed 1 night

Friendly staff. Nice location for one night to rest on the road. Logans steakhouse and Walmart right next door.

8

Larry

Sep 11, 2023

·

Stayed 1 night

Noisy very close to a busy road.

10

April

Sep 24, 2023

·

Stayed 3 nights

The hotel is great for the price. Very friendly staff. Staff is always very helpful. I come in town twice a month and i will always stay here. They have smoking rooms. There is also a homeless camp in the woods next door but they usually dont bother you. I will continue to stay here. I recommend anyone that wants a good room for a great price and very welcoming.

10

Randy

Nov 25, 2023

·

Stayed 2 nights

Very clean and very close to Rock City.

8

Michelle

May 21, 2025

·

Stayed 2 nights

Good price, near the city but not inside the city which is what we wanted. This was literally 10minutes from the aquarium. Walmart is behind. Liquor store is next door and fast food restaurants are around. Very convenient area.

10

Michelle

Oct 20, 2024

·

Stayed 1 night

Great location

10

Alberto

May 9, 2023

·

Stayed 2 nights

It is a quite place , very convenient location.

10

Jennifer

Jan 1, 2024

·

Stayed 2 nights

Nice accomodations for the price. Not far from Ruby Falls and Rock City which makes avoiding traffic easier. Receptionists were very nice. Didn't receive cleaning service because I didn't notice their "Go Green" campaign. Just a note in case you need your garbage emptied. 😉

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised as hot and satisfying with items like eggs, sausage, gravy, waffles, and cereal, though a few guests reported limited items or, during renovations, no breakfast.

Related guest reviews

10

Bonita

Apr 17, 2023

·

The shower was awesome! Extremely hot water and great water pressure. Breakfast was great: scrambled eggs, sausage, biscuit, gravy, waffles, and a bunch more! You could walk to Logans, Walmart, liquor store. Friendly staff. Everything in the room was good working condition. Very clean. Would definitely stay again!

10

CHRISTINE

Jun 28, 2023

·

Stayed 1 night

Convenient to the interstate as we were just passing through on our way to Maine. Room was comfortable and clean. Breakfast was great. It was real close to Rock City and Lookout Mountain for the tourist.

10

Tammy

Aug 11, 2023

·

Stayed 1 night

The staff was very friendly and helpful. Breakfast was nice it was hot and fresh.

10

Greta

Sep 24, 2025

·

Stayed 1 night

Check in was easy, staff was friendly and polite. The room was in good condition and very clean. The breakfast is a nice plus. Great quality for the price.

10

Margaret

May 9, 2023

·

Stayed 1 night

We had a great stay. Staff so nice. Rooms very nice and clean. Breakfast was great. 😀

6

Brian

Nov 6, 2023

·

Stayed 2 nights

No elevator-I did see this in the description after the fact, but after a 12 hour drive, it was not a pleasant surprise! Breakfast our second morning was very disappointing. We arrived an hour before they quit serving and there was an empty spot and serving spoon for the scrambled eggs, so we figured they were in the process of getting more. When I asked the attendant if there were more eggs, she just said no with no further explanation and walked away. Our experience at the Best Western in Navarre on our next stop was so much better!

8

Bradford

Nov 28, 2025

·

Stayed 2 nights

The room was clean. No breakfast as advertised because that area was under complete renovation.

8

Michelle

Aug 31, 2023

·

Stayed 2 nights

Clean, fresh/hot breakfast, comfortable beds

4

Mark

Dec 18, 2022

·

Stayed 19,343 nights

They charged us for checking in early even though the room was ready. The breakfast was lousy. The room wasn’t vacuumed.

8

Megan

Apr 22, 2023

·

Stayed 1 night

Room was clean. A little surface mold in the bathroom. Cleaning rag was forgotten in the room. Staff was very friendly. Hot breakfast was good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$73
March	$99
April	$100
May	$107
June	$121
July	$97
August	$101
September	$76
October	$101
November	$95
December	$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $83	15 $77	16 $82	17 $82	18 $82	19 $81
20 $78	21 $91	22 $92	23 $92	24 $92	25 $92	26 $92
27 $91	28 $92	29 $118	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $126	3 $114
4 $93	5 $93	6 $93	7 $91	8 $92	9 $127	10 $127
11 $92	12 $93	13 $92	14 $91	15 $110	16 $121	17 $119
18 $93	19 $87	20 $93	21 $92	22 $95	23 $127	24 $127
25 $89	26 $91	27 $93	28 $92	29 $122	30 $127	31 $119

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Royal Inn

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Prices for upcoming dates