What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6:30 AM to 10 AM for a fee of approximately JPY 1050 per person.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

Where is the hotel located in relation to key landmarks?

The hotel is located in Yodogawa, Osaka, approximately a 5-minute drive from Grand Front Osaka Mall and 9 minutes from Dotonbori. It is 4.5 miles from Osaka Castle and 5.7 miles from Kyocera Dome Osaka.

What are the policies for children staying at the hotel?

Up to 2 children aged 5 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Four Points Flex by Sheraton Shin Osaka Hotel

Average nightly price at Four Points Flex by Sheraton Shin Osaka by month, last 12 months (USD)
Month	Average price
January	$62
February	$77
March	$75
April	$70
May	$59
June	$50
July	$58
August	$62
September	$77
October	$145
November	$97
December	$78

What guests think

At Four Points Flex by Sheraton Shin Osaka, travelers praise the excellent location by Shin-Osaka Station and generally clean, modern rooms, while noting compact layouts, occasional train noise, and some basic facilities feeling limited for the price.

Service is frequently described as friendly and efficient, though a few guests report indifferent front-desk or restaurant staff and slower elevators. Breakfast served via the ground-floor eatery gets mixed feedback for limited choices and value, and the on-site laundry has only two combo machines that dry poorly. Expect a convenient, no-frills base best for short stays and train travel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: two coin-operated combo washer-dryers that dry poorly, water dispensers on floors, and some amenities collected at the lobby. Elevators can be slow, and TV channel selection is limited (no BS).

Related guest reviews

4

Prasad

Oct 13, 2025

·

Stayed 1 night

Very low profile, no iron, adaptor. Basic things missing. Very small room.

6

Betty

Aug 31, 2025

·

Stayed 6 nights

It was an average experience at this hotel. The perk is that it’s close to Shin Osaka. It’s much smaller than our first hotel in Ginza. It was hard to maneuver with our luggages. The AC was really loud overnight and we can hear other people in other rooms. Our toilet/bidet also stopped working after the first night. We just couldn’t bother with asking for help. Service was good. There’s a coin laundry which was convenient, although the drying only option doesn’t fully dry our clothes so we had to hang a bunch of items strategically in our small hotel room with the 4 hangers we got. Overall, it was an average experience.

6

TAKESHI

Nov 21, 2025

·

Stayed 1 night

客室は清潔でしたが、かなり狭いと感じました。アメニティはパジャマを含めフロントから持ってくるタイプですが、種類は豊富で良いと思います。

10

Vanessa Anne

Apr 16, 2023

·

Stayed 6 nights

The hotel was in an excellent location, within walking distance to Shin-Osaka train station, and the metro station was even closer. There is a Family Mart convenience store just around the corner, as well as a restaurant at the corner of the building. The hotel was in a safe area, and I did not feel unsafe at all walking from the train/metro station to the hotel at night. I love that there is a water station on each floor. The room was very clean and had everything I needed. There is also a laundry room (2 machines, each machine is a combo washer dryer), but the dryer part of it wasn't as great as a standalone dryer machine would have been. The staff was also very friendly and helpful. I would stay here again.

10

Yoshihiko

Oct 29, 2025

·

Stayed 2 nights

価格とロケーション、新しさが魅力。難点はエレベーターが2台しかないことと、フロントスタッフの言葉遣いが教育されていないことぐらいです。

8

FUJIOKA

Jul 18, 2025

·

Stayed 1 night

BSが映らないのは、がっかりですが、我慢できました。MLBの大谷のニュースが見れないのが、悲しかった

6

Mehmet

Nov 27, 2025

·

Stayed 2 nights

Hotel was ok. Waited long for elevators

10

Masahiro

Nov 28, 2024

·

Stayed 2 nights

清潔感があって、過ごし易い部屋でした。しかし、ユニゾから経営が変わったホテルなので仕方ないのですが、清掃依頼の札、起こさないで下さいと札掛がなかったりと戸惑いました。２泊しましたが、タオル交換やゴミ箱交換するのかよくわかりわかりませんでした。テレビもBSは見えるようにして欲しいです。新大阪駅からのアクセスについても、説明が必要です。スーツケースを持っていると西口からだと階段が多く苦労します。中央口からのアクセスをわかるようにすれば利便性がアピールできると思います。

10

Patricia

Oct 16, 2025

·

Stayed 2 nights

Overall the hotel was good. It is relatively close to Shin Osaka station but would allot more time when leaving to catch the shinkansen as it is a very busy station. If taking the subway, exit#7 is the closest to the hotel to get on/off Amenities are sufficient. They have coffee on the reception floor and also has water dispensers on each floor which was a nice touch. The only negative is the high step to get to the bathroom inside the room.

2

Timothy

Oct 26, 2025

·

Stayed 3 nights

The laundry room don’t have a dryer. After 3 rounds of spinning in the washing machine, my clothes are still wet. I need to bring my laundry up to my room to hang but could not dry in time. I had to pack all my wet clothing during check out. Such a bad experience without dryer.

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Cleanliness

Many guests find the property clean, but recurring issues include missed housekeeping, dirty carpets or vents, occasional mold, and lingering odors.

Related guest reviews

4

Sumiko

Jun 14, 2025

·

Stayed 2 nights

2泊しましたが、掃除をお願いしていたにも関わらず、掃除していなければタオルの補充もなし。残念でした。朝御飯は下のやよい軒でしたが、お魚がなんとも小さく…残念でした。

4

Ryan

Oct 18, 2025

·

Stayed 1 night

The vent in the shower room was dirty and dripping brown liquid on me in the shower.

4

Omair

Sep 26, 2025

·

Stayed 4 nights

Very small rooms. It makes you claustrophobic. There are NO closet or storing space inside the rooms. You are left with tiny space besides the bed. Room carpet was full of hair from previous guests. If ur pillow fell on the carpet and you picked it up it had tremendous number of different hair attached to it. The bathroom are extremely tiny. The staff is very very nice and they try to help you as much as they can.

8

WENG KIN

Apr 13, 2025

·

Stayed 2 nights

離新大阪站很近，特別是靠近地鐵口，附近也有便利店，唯獨入住前的房間清潔有待改善。整體上還可以

6

FUMIE

Aug 25, 2025

·

Stayed 2 nights

今回2回目の利用でした。いいところ新大阪駅近くで便利がいい。悪いところ今回は不備が多かった。 ①トイレのウォシュレットが使えなかった。 ②ドライヤーも折りたたみ部分が破損していてつかいづらかった。 ③バスタブのフチがピンクカビが見えていて不快だった。

2

Ximena

Sep 29, 2025

·

Stayed 1 night

The arra is close to station but dark a lot the stairs with luggage,not drinking water in room,carpet and walls dirty,halls for rooms no air conditioning smell bab,the restaurant for breakfast is a bad cafeteria in first floor under the ugly bridge in conclusion I think is a 2 star hotel

4

Carlos

Oct 13, 2025

·

Stayed 10 nights

The only reason to stay here is for the close proximity to shin-osaka station. Literally no other reason. The hotel was dirty, some of the staff were rude, mostly at the restaurant, there were a few waitresses who were kind, others not so much and they gave the impression like they were babysitting you. Front desk was nice. Housekeeping was terrible overall. They could not understand english, spanish, or japanese. They kept not cleaning up my trash, i had to ask a front desk assistant to come and pick it up, which i was embarrassed to have to ask. The hotel is in serious need of renovation, and potentially change in management.

10

TAKU

Jan 30, 2026

·

Stayed 1 night

フロントの男性スタッフの対応が素晴らしく、客室も清潔でした。

10

MASAO

Feb 18, 2026

·

Stayed 1 night

スタッフの対応も丁寧で、室内もとても綺麗でした。

8

Bonnie

Nov 20, 2025

·

Stayed 1 night

The staff member was very polite and the room was very clean,

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Rooms

Rooms are modern but very compact with limited storage; some layouts have a high step into the bathroom. Train noise can be heard in trackside rooms, and a few guests reported hard-to-control or loud AC.

Related guest reviews

8

Mari

Oct 9, 2025

·

Stayed 1 night

•高さの異なる枕がいくつか置いてあるとよかった。 •空調の調節が難しかった。温度下げると冷房効きすぎ、あげると暑い。

4

Prasad

Oct 13, 2025

·

Stayed 1 night

Very low profile, no iron, adaptor. Basic things missing. Very small room.

8

Suk Yee

Mar 26, 2025

·

Stayed 1 night

Too noisy- the train track is right by the hotel. Window was rattling ever time a train passes by.

8

yuko

Jun 26, 2025

·

Stayed 2 nights

新大阪駅に近く、地下鉄御堂筋線の駅も歩いて2〜3分。とても便利な立地です。お部屋は、ごくごく普通ですが、綺麗です。クローゼットがなかったのは、ちょっと不便でした。ベットメイキングも毎日お願いするか、しなくていいか、選べるのは良いのでは。

6

Betty

Aug 31, 2025

·

Stayed 6 nights

It was an average experience at this hotel. The perk is that it’s close to Shin Osaka. It’s much smaller than our first hotel in Ginza. It was hard to maneuver with our luggages. The AC was really loud overnight and we can hear other people in other rooms. Our toilet/bidet also stopped working after the first night. We just couldn’t bother with asking for help. Service was good. There’s a coin laundry which was convenient, although the drying only option doesn’t fully dry our clothes so we had to hang a bunch of items strategically in our small hotel room with the 4 hangers we got. Overall, it was an average experience.

6

TAKESHI

Nov 21, 2025

·

Stayed 1 night

客室は清潔でしたが、かなり狭いと感じました。アメニティはパジャマを含めフロントから持ってくるタイプですが、種類は豊富で良いと思います。

8

Joida

Nov 6, 2025

·

Stayed 1 night

First time in Japan. Landed in Osaka but only stayed less than 24 hrs and went to Kyoto. Room is good enough for the night. I understand rooms in Japan are tiny but if staying more than 2 days, would prefer to get a bigger room especially with multiple suitcases.

8

Jenny

Oct 15, 2025

·

Stayed 8 nights

Hotel is conveniently located close to a train station. Had room with double bed and it was extremely small. Nowhere to place suitcases for our 8 day stay except against a wall. Very limited space to put belongings. I thought our Tokyo hotel room was small but this was even smaller. Considering how much of a take away culture there is here, the garbage can provided was inadequate. Trying to be eco-friendly and not have them clean room everyday, but we just wanted someone to empty the trash bin. Bed was against the wall so if partner needed to get up in the middle of the night, had to climb over the other person. Restaurant located at street level next to hotel. Ok for a 2 -3 day stay but would choose another location for longer stays.

10

Patricia

Oct 16, 2025

·

Stayed 2 nights

Overall the hotel was good. It is relatively close to Shin Osaka station but would allot more time when leaving to catch the shinkansen as it is a very busy station. If taking the subway, exit#7 is the closest to the hotel to get on/off Amenities are sufficient. They have coffee on the reception floor and also has water dispensers on each floor which was a nice touch. The only negative is the high step to get to the bathroom inside the room.

8

GARY

May 20, 2025

·

Stayed 4 nights

Terrific hotel in great location bit room a bit small.

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Service

Staff are widely described as friendly, efficient, and accommodating, with quick check-in and helpful assistance. A smaller number mention indifferent or rude interactions and occasional housekeeping lapses.

Related guest reviews

4

Ryuji

Sep 20, 2025

·

Stayed 2 nights

チェックインの時　フロントスタッフが全くやる気がなかった。　チェックアウトの時は普通だった。　全てが非常にシンプル　格安のビジネスホテルみたいだった。

10

Maria Rosario Paz

Oct 25, 2025

·

Stayed 2 nights

I am glad that when i asked for recommendation on where i could have my luggages sent over to our next stay the staff helped me and i just needed to bring iur luggages iver at concierge even at the wee hour of 1:30 am. The staff are very accommodating.The hotel is clean and our room are ckean. Very convenient, a good 5 mins walk to Shein Osaka Station.

10

Mihoko

Jul 6, 2025

·

Stayed 3 nights

Super quick check in with actual person, not with a check in machine.

6

fumichika

Jun 11, 2024

·

Stayed 2 nights

フロントスタッフがぶあいそ

10

Keith

May 25, 2025

·

Stayed 2 nights

Everything was high quality, the staff helpful, close to public transport and great value for money

10

Stella

Nov 18, 2025

·

Stayed 2 nights

The staff gave me everything I needed! So kind and warm!!!

10

kev

Oct 6, 2025

·

Stayed 3 nights

Friendly staff clean room and convenient for train station

4

Carlos

Oct 13, 2025

·

Stayed 10 nights

The only reason to stay here is for the close proximity to shin-osaka station. Literally no other reason. The hotel was dirty, some of the staff were rude, mostly at the restaurant, there were a few waitresses who were kind, others not so much and they gave the impression like they were babysitting you. Front desk was nice. Housekeeping was terrible overall. They could not understand english, spanish, or japanese. They kept not cleaning up my trash, i had to ask a front desk assistant to come and pick it up, which i was embarrassed to have to ask. The hotel is in serious need of renovation, and potentially change in management.

6

Naoki

Jul 18, 2024

·

Stayed 1 night

貴重品入れのドアが閉まらず足元がおぼつかなかった。フロントも塩対応でした。残念です。

10

TAKU

Jan 30, 2026

·

Stayed 1 night

フロントの男性スタッフの対応が素晴らしく、客室も清潔でした。

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Location

Excellent for rail access a short walk from Shin-Osaka Station and the Midosuji Line, with convenience stores and eateries nearby. First-time wayfinding and stairs at certain exits can be tricky, and trackside rooms may hear trains.

Related guest reviews

10

Natalie

Aug 5, 2025

·

Stayed 1 night

Super convenient for a one night layover in Osaka. 3 minute walking to Osaka Metro and 10 minutes to Shinkansen (with luggage). Room was clean and comfortable. There was a large step up to the bathroom which might be difficult for someone with mobility issues. Bathroom was nice sized, beds were comfy. They stored our luggage for several hours after check out so we could explore a bit. Breakfast was additional fee (I think?) But it was good and very convenient (though there is a family mart right around the corner). Overall good price and great for a short stay!

8

mieko

Mar 19, 2025

·

Stayed 1 night

新大阪駅 7番出口から直ぐの場所だと強調してくださればと思いました。迂回したので徒歩3分では着きませんでした。

10

Simon

Oct 12, 2025

·

Stayed 3 nights

Hotel is very close to Shin Osaka stn. Use exit 6 as it is near the hotel. Room is nice and clean. How, please be aware the room key is needed to acess your floor. It cannot be used to access any other floors except 1 and 2. Also, you cannot call another guest room with the phone in your room. You’ll need WhatsApp or something similar.

10

Sofya

Oct 26, 2025

·

Stayed 2 nights

Great location

8

Makoto

Nov 23, 2024

·

Stayed 1 night

ツインの部屋が予想外に広くて快適だった。遊歩道橋の真横で便利がいいが、歩道橋の近くにエレベーターがないので帰りに荷物を持って上がるのに苦労した。線路の反対側に行くのも便利。御堂筋線も近い。コンビニは間近で便利だった。

6

ben

Sep 21, 2025

·

Stayed 2 nights

ホテルまでの動線が、最初は4階に上り、歩いて、見つけるまで不安だった。長い階段を下り、疲れた。次の日はどこかにEVかエスカレーターがあるだろうと新大阪駅の中央口まで行って、上に上がった。たいへんだった。

10

Sze Luan

Sep 29, 2025

·

Stayed 1 night

Good location. Near subway station. Easy to move around. Just that at night have train noise.

8

CHIKA

Dec 6, 2024

·

Stayed 2 nights

入り口が少しわかりにくいですが、駅からのアクセスが良いです

10

??

Sep 15, 2025

·

Stayed 1 night

新大阪駅の御堂筋線7番出口すぐのホテルでアクセスがとても良く便利でした！客室もとても綺麗で気持ちよく宿泊出来ました。また利用したいです

6

WeiHan

Dec 7, 2025

·

Stayed 1 night

服務沒問題，主要是靠車站，會有火車經過的聲音。加上昨天很多摩托車在蹦蹦蹦，怕吵的要三思。

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Dining

Breakfast is served via the ground-floor restaurant with fixed set menus. Feedback is mixed—some found it tasty and convenient, while others thought choices were limited and value and presentation underwhelming.

Related guest reviews

10

Helen

Mar 24, 2025

·

Stayed 6 nights

We really enjoyed our japanese breakfast every day. Mackerel, auto self dispense rice machine, food was tasty. Potato salad on cabbage. Green tea. Coffee. Clear broth. The facility was roomy compared to APA (claustrophobic). Faucet easy to use. Slight train sound. Convenient to subway if you don't mind going down a steep stairway. Next to shin osaka station. A bit hard to find at first. New towels every other day.

8

Margot

Apr 4, 2025

·

Stayed 1 night

Breakfast was not what I expected. The bread was old and everything like glasses, cups and little dishes were plastic. I like ceramic plates and cups however none available. Could hear the train at night, which I had not expected.

10

TASUKU

Aug 23, 2025

·

Stayed 2 nights

新大阪駅からも近くホテル内1階にご飯も食べれる所があり便利でした

8

HIROSHI

Nov 29, 2025

·

Stayed 1 night

チェックインの際はとても丁寧に対応して貰えました。新大阪駅から直ぐの場所なので、何処に行くのも楽でした。お部屋はとても綺麗でしたが、部屋は線路沿いの為に、電車の音が多少気になりますが、そこまでの大きな音ではなかったです。朝食付プランでしたので朝ご飯を食べましたが、1階のやよい軒が食事処でした。4種類程のメニューから選ぶのですが、コスパ的には良いとは感じませんでした。けど、美味しく頂きました。ホテル代高騰の中で、比較的安価でしたので、また利用したいと思いました。

10

Timothy

Oct 22, 2025

·

Stayed 3 nights

The potato salad that came as part of the breakfast was fantastic. Convenient from Kansai Airport via the Haruka express train to Shin Osaka station.

6

Chun Sang

Feb 24, 2026

·

Stayed 3 nights

1. 유선방송을 볼 수 없음. 2. 욕조가 작음. 3. 조식이 별로임. 반찬 양이 적고, 맛도 보통. 선택이 적음. 조식 부페 바람. 신오사카역에서 위치 좋음.직원 친절함.

6

Naoki

Aug 23, 2025

·

Stayed 1 night

エレベータの古さは気になったが、全体的に綺麗食事はやよい軒なので十分だがお得感はない

8

Naotaka

Feb 6, 2024

·

Stayed 1 night

駅からは５分かかりません。近さではレム新大阪が上。安さではこちら。一階にやよい軒があるので、晩御飯、朝御飯は便利。

8

DENILSON

Apr 28, 2024

·

Stayed 1 night

Ótima localização, bom café da manhã, bom custo-benefício.

8

Yoshifumi

Nov 16, 2024

·

Stayed 1 night

スタッフの対応がとても良いが、朝食はやよい軒で、1,050円と高額。内容も5つの中から選択式になっているが、内容が内容だけに高いと感じる。

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $131	17 $166
18 $62	19 $83	20 $93	21 $110	22 $131	23 $131	24 $216
25 $76	26 $76	27 $76	28 $93	29 $93	30 $117	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $131	2 $59	3 $72	4 $72	5 $72	6 $90	7 $179
8 $69	9 $62	10 $72	11 $72	12 $86	13 $90	14 $237
15 $76	16 $60	17 $68	18 $75	19 $81	20 $106	21 $244
22 $141	23 $68	24 $60	25 $61	26 $69	27 $93	28 $119
29 $61	30 $53

Four Points Flex by Sheraton Shin Osaka

Prices for Four Points Flex by Sheraton Shin Osaka

Monthly average prices

About this property

Location

Room options

Room, 2 Twin Beds

Room, 1 Twin Bed

Room, 1 Double Bed, Smoking

Room, 1 Double Bed

Room, 1 Twin Bed, Smoking

Guest reviews of Four Points Flex by Sheraton Shin Osaka

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points Flex by Sheraton Shin Osaka

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