What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the location of the hotel in relation to key landmarks?

The hotel is centrally located in Osaka, within a 5-minute drive of Grand Front Osaka Mall and Osaka Station City. It is approximately 3 mi (4.8 km) from Dotonbori and 3.4 mi (5.5 km) from Kyocera Dome Osaka.

What are the policies for guests staying with children?

Up to 2 children 5 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Four Points Flex by Sheraton Osaka Umeda Hotel

Average nightly price at Four Points Flex by Sheraton Osaka Umeda by month, last 12 months (USD)
Month	Average price
January	$69
February	$74
March	$71
April	$81
May	$85
June	$72
July	$81
August	$71
September	$92
October	$149
November	$129
December	$101

What guests think

At Four Points Flex by Sheraton Osaka Umeda, travellers praise the convenient Umeda/Osaka Station location and friendly staff, while rooms are compact yet comfortable; cleanliness is good but bathrooms sometimes have odors or drainage issues, and breakfast is mixed.

Some guests mention train noise and limited storage or amenities in the small rooms, though beds are comfortable. Facilities are basic, with water dispensers, vending and coin laundry, but the few machines can be busy or occasionally out of service. Expect a simple, convenient base for exploring Umeda and central Osaka.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic but practical: water dispensers, vending/microwave area, coin laundry, and a women’s floor. Laundry capacity is limited and machines can be busy or out of order; there is no public spa.

Related guest reviews

8

JUN

Sep 13, 2023

·

Stayed 1 night

阪急3番街など食事施設が充実していた部屋にペットボトルがない代わりにピッチャーがありエレベーターホールの給水器より給水可能だった

8

Hiroshi

Oct 19, 2025

·

Stayed 2 nights

インバウンドのお客さんが多いです。洗濯機はインバウンド客に占有され使えませんでした。

10

Hui Xian Rachel

Sep 17, 2025

·

Stayed 5 nights

Location was very convenient to many train lines. Front desk was very helpful and hospitable, going the extra mile to help us in some queries. Rooms were comfortable and provided sufficiently for rest and respite. Bathrooms were well equipped. Bed and pillows were sufficiently comfy, best hotel sleep I have had in a while. Temperature settings all managed well too. The added bonus for me was the clothing spray provided which was a great help. Having a cold/hot water dispenser at the lobby of rooms was excellent. Simple facilities on ground floor (with a vending machine, microwave and laundry machines) were great. Would definitely return!

8

MANABU

Jan 30, 2025

·

Stayed 1 night

ホテルの入り口が判り難く、通りを何度か往復した。出来れば、高い位置でのサイネージがあれば発見が早かったと思う。補給用の水サーバーは非常に良かった。

10

Vic

Oct 16, 2023

·

Stayed 2 nights

All good for location and service, but no public spa & breakfast is soso.

10

AKIRA

Sep 12, 2023

·

Stayed 1 night

アクセスも良く部屋も綺麗、大浴場が完備されていたら完璧だと思う。

8

YUKIKO

Dec 12, 2025

·

Stayed 1 night

阪急利用時にはとてもアクセスの良いホテルです。壁紙などはきれいですが水回りは普通のビジネスホテルです。ランドリーは使用していませんので評価できませんが、ランドリーが混雑していて使えないとフロントスタッフに大きな声で詰め寄るリラックスウェアのお客さんがいて、ちょっと雰囲気がよくありませんでした。

10

まや

Oct 23, 2023

·

Stayed 1 night

バスターミナル、駅近でアクセスは抜群。近隣には飲食店も沢山あり関西の味を堪能出来ます。女性の一人旅に嬉しい、女性専用フロアは最上階にあり、セキュリティも万全で安心して宿泊できます。

10

Terumi

Jul 26, 2024

·

Stayed 1 night

レディースフロアが最高！あんま機とか無料で使えるし。スタッフも親切で丁寧です。そして駅までも行きやすい。梅田ではここがおすすめです。

8

Stephen

Apr 9, 2023

·

Stayed 3 nights

They have a combo washer/dryer (same machine that does both functions) that if were available in the US, I would buy in a heartbeat. But there are only two machines and one of them was out of order. Availability will be a problem if more than 1 person decides to do their laundry at the same time.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms and common areas as clean. Several mention bathroom odors or drainage issues, and occasional missed spots like hair in tubs or dust on vents.

Related guest reviews

10

Patrick

Mar 6, 2023

·

Stayed 1 night

Super clean and great location to shops and food.

10

Ching Ying Cindy

Mar 26, 2023

·

Stayed 2 nights

Clean and Tidy

8

shinji

Jun 18, 2025

·

Stayed 2 nights

清潔に管理されている

8

Kana

May 19, 2025

·

Stayed 1 night

My room was good enough for myself to stay. But when I was going to use the shower, I found some short hairs in the tub and it was disgusting and disappointing. One more thing that made me disappointed is there was no water bottle in the room despite they offer to use water servers. I asked the front stuff whether we can have a bottle otherwise we just fill in a normal mug cup so I need to go to fill in so many times. Lastly, when I check out, the staff didn’t ask me whether I need a receipt or not. I dont need it so It’s ok but you know.

8

ZULEIMA

Nov 23, 2025

·

Stayed 1 night

Nice and respectfull staff. Clean rooms and building. Very nice place to stay.

6

Kyoko

Jul 14, 2025

·

Stayed 2 nights

京セラドームライブと万博へ行くために利用しました。リムジンバス乗り場も近い！駅も近い！立地は最高です。ユニットバスの水はけがあまり悪く、湯船利用する気になれませんでした。あの詰まり具合はだいぶ前からその状況だったと考えられます。部屋に入った時も浴室にこもった匂いが気になりました。受付の方にも伝えてましたが、対策された方がいいと思います。友人の部屋は問題なかったようなので。。運が悪かったのかなぁ。

10

Amy

Jan 23, 2026

·

Stayed 3 nights

Staff was super welcoming and kind. The room was clean,quaint, and cozy. The bed was very comfortable. Will stay here again next visit to Osaka!

4

Ed

Dec 12, 2022

·

Stayed 3 nights

The shower curtain smelled really really bad. Made you not want to go to the bathroom.

2

NOBUHIRO

Nov 7, 2025

·

Stayed 1 night

パスルームの悪臭。ひどい汚臭でシャワー浴びる際に吐き気を感じました。ドライヤー壊れてましたし。これでこの値段は酷いですね。二度と泊まりません

6

Kam Cheung

Jan 5, 2023

·

Stayed 6 nights

冷氣出風口很多塵埃，每天回來都有一層。浴缸去水比較慢，喉管水流較慢，其他還可以

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Rooms

Rooms are compact with minimal storage and limited amenities, but beds are generally comfortable. Train noise or weak soundproofing affects some rooms, while others report a quiet stay.

Related guest reviews

10

HUICHUN

Oct 26, 2025

·

Stayed 2 nights

Very small room and small bed like most of the hotel in the city. Good location to the shopping and restaurants. Umeda station is very convenience to both JR and 阪急 and local trains but also very complicated traffic!

8

CHE YOUNG

Dec 13, 2023

·

Stayed 3 nights

2명이서 묵었습니다. 2명 방은 다 지하철 보이는 쪽 밖에 없다고 답변 받았습니다. 실제로 체크인 하니까 지하철 소리가 나긴 했는데 밤에 피곤해서 크게 신경쓰이진 않았습니다. 대신 창문 열면 많이 시끄럽습니다. 오전 일찍부터 지하철이 다니기때문에 예민한 사람은 깰 수도 있을거 같습니다. 방도 매일 청소해달라고 요청하면 해주시고 화장실도 깔끔하니 물도 잘 나와서 좋았어요. 위치도 오사카역에서 가깝고 근처에 먹을 곳이 많이 있어서 늦은 시간에도 가기 좋아요. 대신 편의점 가려면 좀 걸어야 합니다. 근처 패밀리마트는 큰데 유동인구가 많아서 그런지 물량이 적더라구요 ㅠㅠ 그래서 다른 근처 편의점으로 갔습니다. 로프트도 가깝게 있고 좋아요!!!! 혼자 간다면 또 여기서 묶을 의사있습니다.

6

Andreas

Oct 28, 2022

·

Stayed 10 nights

Für einen 2-3 Tagesaufenthalt ok, aber wenn man mal vor hat, einen Tag im Hotel zu verbringen wegen Jetlag oder einfach nur weil einem die Füße weh tun, kann man sich entscheiden, die Klimaanlage - die genau aufs bett zielt - zu benutzen und sich unter der Bettdecke zu verkriechen oder das Zimmer als Sauna tu nutzen. Die Straßenbahn direkt vorm Fenster war etwas störend. Gleich wie der freie Blick den man vom Gebäude auf der anderen Seite der Gleise in unser Zimmer hatte, zusammen mit der großer Leuchtreklame, war nicht so erfreulich. Auf der anderen Seite des Gebäudes ist das vielleicht etwas besser. Positiv zu erwähnen: Osaka Station ist 5 Minuten zu Fuß entfernt, gleich wie die Ubahn und das Personal ist sehr freundlich!

6

Sapna

Sep 25, 2025

·

Stayed 4 nights

I wish the room had a cupboard or some storage space.

4

Rhinna

Jun 21, 2025

·

Stayed 3 nights

room was really small.

8

Elizabeth

Nov 21, 2023

·

Stayed 2 nights

Very close to Osaka train station, room was small but comfortable with view over the station. Breakfast was Japanese but good. So many malls and endless food options nearby. They only give you one small Japanese pillow.

6

Shizue

Sep 16, 2025

·

Stayed 1 night

電車の音が気になりました

8

sandra

Oct 28, 2023

·

Stayed 6 nights

Rooms little small but adequate. Worse thing was living out of the suitcases .we went with a twin room at 21sum which gives you an extra few squres to move

8

YAMADA

Apr 30, 2022

·

Stayed 1 night

キレイで快適なホテルだが、真横を通る阪急電車の発着音が耳障り

6

Emma

Nov 20, 2025

·

Stayed 4 nights

room was nice but not much sound proofing. only few amenities offered. staff was helpful and nice.

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Service

Staff are frequently praised as friendly, polite, and helpful. Occasional lapses include forgotten breakfast coupons, slow or cumbersome check-in, and a strict one-pillow policy.

Related guest reviews

8

ともこ

Feb 24, 2025

·

Stayed 1 night

受け付けの時に名前が無かったのか分からないけれど、何度も名前を聞かれ予約内容の携帯確認画面も何度か見せたりと、時間が掛かり過ぎた点を除けば、清潔感もあって過ごしやすかったです。

2

Rafi

Jul 25, 2023

·

Stayed 5 nights

About the service zero points I asked front desk for 1 extra pillow They answered sorry we only provide with 1 pillow per bed so why don’t you use extra towels to make pillow Seriously 😳 Rooms were way small

2

Kota

Oct 19, 2025

·

Stayed 2 nights

2泊朝食券をフロントで渡し忘れたと、2泊目の部屋に封筒で1枚だけ入っており、1泊目の朝食補償も何もなし。2度と利用しない

8

Yasushi

Oct 21, 2025

·

Stayed 6 nights

フロントの方が大変親切で心地よい滞在ができました。ありがとうございました！

10

ERI

Aug 5, 2023

·

Stayed 2 nights

駅から近く周辺には飲食店が沢山あるので非常に便利でした。スタッフの方も親切、丁寧でとても素晴らしかったです。また利用させて頂きたいと思いました。

8

rachel

Oct 3, 2025

·

Stayed 3 nights

Great customer service and very clean and neat hotel rooms!

6

Wesley

Dec 31, 2024

·

Stayed 2 nights

The room was extremely small and very compact. The facilities were clean and modern. The location was ideal. Breakfast was less than desirable. Staff could not update my reservation with my Bonvoy #. I enjoyed my stay, but the surprised was a lot to process at first.

10

Hui Xian Rachel

Sep 17, 2025

·

Stayed 5 nights

Location was very convenient to many train lines. Front desk was very helpful and hospitable, going the extra mile to help us in some queries. Rooms were comfortable and provided sufficiently for rest and respite. Bathrooms were well equipped. Bed and pillows were sufficiently comfy, best hotel sleep I have had in a while. Temperature settings all managed well too. The added bonus for me was the clothing spray provided which was a great help. Having a cold/hot water dispenser at the lobby of rooms was excellent. Simple facilities on ground floor (with a vending machine, microwave and laundry machines) were great. Would definitely return!

8

Yoko

Jan 1, 2025

·

Stayed 1 night

スタッフの方は皆さん感じが良かったです。チェックイン時に朝食劵を渡されず、後で気づいてフロントに言ったところ丁寧にお詫びいただき出してもらいました。

10

Dana Marie

Nov 9, 2023

·

Stayed 2 nights

Really nice hotel, the staff is great and very accommodating. The room was clean, and quiet even near the Umeda station !

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Location

Regularly praised for being a short walk to Osaka/Umeda stations, malls, restaurants, and the airport bus. A few guests found the JR side a bit farther or the entrance/signage hard to spot.

Related guest reviews

10

carl

Sep 28, 2025

·

Stayed 4 nights

close to everything around umeda

10

Ayano

Oct 8, 2025

·

Stayed 2 nights

近くに駅があり、大阪駅や梅田まで行かずに新大阪駅へアクセスできるため、ホテルまでの行きと新大阪までの帰り道がスーツケースを持って歩くため人混みが少なく非常に便利です。大阪ならここが一番です

10

Jessica

Jul 8, 2023

·

Stayed 4 nights

Really close to Osaka Umeda station (5-6 min walk), which was very convenient. The oil was on the small side (to be expected) but had all of the essentials. Check-in and check-out was easy. All staff were friendly. I would recommend staying here if you want a basic, but great value stay.

10

??

Aug 12, 2025

·

Stayed 2 nights

駅から徒歩、すぐ近くに飲食店も豊富で立地条件が最高です。お部屋も清潔でした。

10

AKIKO

Oct 13, 2025

·

Stayed 1 night

一階にも食べるお店も有り、便利です

10

Hui Xian Rachel

Sep 17, 2025

·

Stayed 5 nights

Location was very convenient to many train lines. Front desk was very helpful and hospitable, going the extra mile to help us in some queries. Rooms were comfortable and provided sufficiently for rest and respite. Bathrooms were well equipped. Bed and pillows were sufficiently comfy, best hotel sleep I have had in a while. Temperature settings all managed well too. The added bonus for me was the clothing spray provided which was a great help. Having a cold/hot water dispenser at the lobby of rooms was excellent. Simple facilities on ground floor (with a vending machine, microwave and laundry machines) were great. Would definitely return!

8

Brian

Oct 24, 2025

·

Stayed 4 nights

Great location, close to restaurants, and only a few minutes on foot to Osaka Station.

10

JEN CHIEH

Aug 1, 2023

·

Stayed 1 night

Located near to Osaka Station, the transportation is very convenient! There are numerous shopping centers, shopping streets, gourmet restaurants, large electronics stores, and even art theaters nearby, offering a wide range of dining, shopping, and entertainment options! The hotel facilities are modern and very comfortable!

8

Tsz Ni

May 25, 2025

·

Stayed 4 nights

Convenient location. Super close to major stations. A wide variety of dinning options available nearby.

8

Jacqueline

Nov 23, 2025

·

Stayed 1 night

hôtel très bien situé dans Umeda, proche station de bus, gare ferroviaire, attention 3 gares à Osaka.

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Dining

Breakfast feedback is mixed, ranging from tasty to poor value or limited choices (set menus). On-site breakfast is sometimes served via a partner restaurant rather than a hotel buffet.

Related guest reviews

8

Terence

Oct 20, 2025

·

Stayed 2 nights

Would be nice if the variety of breakfast menu can be expanded for the price it charges.

10

Rilynn

Aug 10, 2025

·

Stayed 3 nights

Great location right next to the metro. Lots of places to eat and shop. Tucked down a quieter side street but right next to the action. Great breakfast and wonderfully helpful staff

8

Jinwoo

Nov 22, 2024

·

Stayed 4 nights

깨끗하고 조식도 맛있어요!

6

Wesley

Dec 31, 2024

·

Stayed 2 nights

The room was extremely small and very compact. The facilities were clean and modern. The location was ideal. Breakfast was less than desirable. Staff could not update my reservation with my Bonvoy #. I enjoyed my stay, but the surprised was a lot to process at first.

8

Elizabeth

Nov 21, 2023

·

Stayed 2 nights

Very close to Osaka train station, room was small but comfortable with view over the station. Breakfast was Japanese but good. So many malls and endless food options nearby. They only give you one small Japanese pillow.

10

Vic

Oct 16, 2023

·

Stayed 2 nights

All good for location and service, but no public spa & breakfast is soso.

10

??

Jul 12, 2023

·

Stayed 1 night

食事も良かった

8

Paul

Mar 7, 2024

·

Stayed 6 nights

Hotel was in a good area and close to Osaka, Umeda and Shin-Osaka stations. Rooms were a bit smaller than expected but comfortable. Breakfast gave you a choice of 5 options that were all pretty good. Had some issues with temp. Once I figured out how to open the windows it was much better. It was 29 Celsius when I checked in and thermostat was tricky to work with. I’d stay here again.

8

晴子

Oct 23, 2025

·

Stayed 2 nights

中津のイベントに参加するため、この立地を選びました。喫煙可ルームだったのも選んだ理由です。 1階に「喫煙室」とありますが、電子タバコのみです。朝食はバイキングではなくやよい軒だったのはちょっとガッカリしました･･･。夫婦2人だったのでダブルで予約しましたが、セミダブルかと思う狭さにもなんだかなー？と思いましたただ梅田駅から徒歩圏内なので、府外から来てあちこち大阪を楽しみたい人にはオススメだと思います。 2泊したのですが、ゴミ箱が小さく、大量の缶とかペットボトルを別袋にして置いてきたのは大変申し訳なく思っております😰

6

Piotr

Mar 8, 2025

·

Stayed 3 nights

breakfast is awful I do not recommend buying breakfast in this hotel is a waste of money otherwise okay

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $99	2 $79	3 $79	4 $89	5 $99	6 $99	7 $216
8 $93	9 $79	10 $93	11 $99	12 $99	13 $99	14 $253
15 $93	16 $85	17 $84	18 $85	19 $91	20 $118	21 $253
22 $145	23 $78	24 $79	25 $79	26 $86	27 $98	28 $166
29 $78	30 $64

Four Points Flex by Sheraton Osaka Umeda

Prices for Four Points Flex by Sheraton Osaka Umeda

Monthly average prices

About this property

Location

Room options

Room, 1 Twin Bed

Room, 2 Twin Beds

Room, 1 Double Bed

Guest reviews of Four Points Flex by Sheraton Osaka Umeda

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Four Points Flex by Sheraton Osaka Umeda

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $94	19 $94	20 $127	21 $127	22 $137	23 $238	24
25 $86	26 $86	27 $86	28 $106	29 $106	30 $127	31