Prestige Rocky Mountain Resort, WorldHotels Crafted

Great spot for a night on our road trip. We had a huge room and the pool/hot tub were an added bonus. The staff was friendly and helpful

Elevator not working, which is ridiculous. Breakfast starts at only 7.30am, also ridiculous.

Great property, clean rooms and lots of food options nearby and in the hotel. The gym is incredible!

Loved our stay. We enjoyed using the pool and hot tub. The rooms were very clean. Also ate at the restaurant and cafe. Highly recommend. Easy parking. We will stay here again.

Lovely hotel with friendly staff, great restaurant and bar onsite and a very clean pool to end the day with a swim! Highly recommend!

The staff were super friendly and helpful. Restaurants were super! Too bad the hotel is out dated and the elevator was busted. Once the decor is updated, it will be a super place to stay

It was a nice hotel. Great gym!!

Lovely property. Amazing exercise room. Nice restaurant.

Great hotel, excellent restaurant, a bit over priced for Cranbrook though. Pool area could use some serious updating as it does not live up to the rest of the hotels standards. Gym was excellent as well.

Lovely, clean quiet and pretty hotel! Comfy beds. Pool was great, and both the coffee shop and the hotel restaurant had very good food with great service. Pesto pizza was the best!! I will definitely be staying here on my next trip to Cranbrook. I like to walk, and it was a short walk to the Saturday farmers market. Great experience in Cranbrook.

Amazing stay. Everything was pristine clean. Location was easy. Good restaurants and shops in close proximity by car.

We had an ant infestation in our room. They moved us to a different room but the quality of this room was less. Stained carpet and the beds were less than desirable.

Woke up to a couple cockroaches in the bathroom. Couldn't see the bottom of the hot tub because it was too murky. Staff are great, food is good at the pub and restaurant but for $250 a night the place is a joke.

Clean room and quiet

Friendly staff. Clean room. I would stay there again.

Our room smelled to cigarette and the carpet had burn stains

The premier suite was not worth the money. Room was old- no black out curtains so was awake at 5am. Noisy cause is was right beside the stairs. Dirty and dusty around the night stands. Would definitely not stay here again.

This is a lovely hotel. Comfortable beds, impeccably clean, friendly staff.

Very clean and quiet. Staff was polite and helpful.

Clean rooms and quiet

Friendly staff. Rooms are out-dated. There was a TV in the bathroom?

Hotel/ room was very nice however there was a lot of night time noise from shift workers staying at the hotel coming and going all through the night Staff was excellent

Great spot for a night on our road trip. We had a huge room and the pool/hot tub were an added bonus. The staff was friendly and helpful

The TV was analog, but the feed was digital, so the television did not work well. Coffee maker was hidden in a drawer, so we did not find it until we were checking the room before we left. Apart from that, the beds were comfy and the air conditioning worked well. Boy was it a hot time in Cranbrook!

The hotel looked very nice and the room was spacious and clean. The beds are what led to the 3 stars, they were so uncomfortable, the bed sheets were so loud, if you were in a two bed room, like we were, the person in the other bed was afraid to move around or shift because the sheets were so loud. There is a pretty big gap under the hallway door that let in a lot of light pollution and noise. Not sure what room/floor it was coming from but the neighboring room was loud after 10pm. The air was so dry we got up multiple times in the night to drink water and put chapstick on on lips and noses. If you are from the states the hotel desk does ask for a card on file for incidentals, even though the room was paid through Expedia, BUT if you use a debit card they’ll put a $300.00 hold and a $50.00 with a credit card so just be aware. The restaurant in the hotel building closes at 9pm, we stood at the doors where it says to wait to be seated, at 8:35pm, just wanted something simple after driving for 3 1/2hrs the staff saw us and yet never came up to talk to us or to even turn us away. We had to get back in the car and go find other options for food. We tried the restaurant again the next day for breakfast and everything was delicious, the Egg Benedict was good but something happened in the kitchen and it ended up not coming out until about 15 mins after everyone else’s food.

Hotel itself is clean. Staff is friendly. My room is great. The only thing I’d say is the kitchen is lacking items for cooking and eating.

The room was clean and a great place to stay for multiple days. The only thing I’d say is the kitchen is lacking items for cooking and eating.

Spacious room loved the jacuzzi tub lots of amenities on site close to road so some noise otherwise great stay

The property feels a bit dated. The beds were really soft. Compared to other prestige hotels, this one was not the same or up to the standard I was expecting.

The room was very clean and spacious. The beds were very comfortable. Staff were friendly. Would recommend.

Melvin at the front desk was an absolute delight. My fridge wasnt working and he replaced it in under 10 minutes, along with bringing some additional ammenities to the room he noticed we may need. The restaurant had a good selection and accommodating hours. Perfect stop over for our trip.

We were supposed to be at the Prestige for one night only, however my husband broke his hip and I ended up being there for 11 nights. The hotel gave me a "hospital" rate which helped immensely and the staff were very kind asking me about his condition on a regular basis. Can't say enough good about how I was treated.

Great location and great hotel. Only complaint is the staff don’t seem to like being there. Always had the feeling I was imposing on them if I asked a question etc. hopefully some training and management guidance will help the situation at the hotel

I did not like how this property dealt with 3rd party bookings. It was very disorganized and difficult for them. They couldn’t find records and were always questioning whether I paid or not. If you are going to accept 3rd party bookings through another site, get organized and don’t make me feel like I did something wrong.

Front desk staff were dismissive and rude

Staff were very friendly and helpful, highly recommended

At checkout the lady didn’t ask how I wanted to pay and just charged my card when I wanted to pay debit. Checking in was a bit of a mess as well, they sent us to one room that was occupied and had to move us, the back and forth was a bit annoying.

It was very disorganized between Expedia’s online reservations and the information they had at the front desk. Do better! Next time, I’ll pay extra and book through the hotel, saving myself a lot of time. Expedia needs to give better updated information to the hotel.

The staff and people here couldn’t have been nicer and more helpful. Highly recommend this hotel.

The staff was extraordinary. I am using a cane due to an ankle injury and they made sure to take my bags to my room for me and let me park close to the door.

Very nice hotel with a very short walk to downtown. Staff was incredibly nice. Would definitely recommend this hotel

Property is nice but, not much within walking distance for other food choices…. But nice hotel and good staff and comfy beds so it’s was nice

This is a amazing place to stay comfy beds, clean sheets big screen tv close to everything in town

great and easy location, was very happy with everything

Our room was excellent, clean and fresh and well-laid out, with plenty of space. The beds and fine linen meant a very good night's sleep. We also appreciated the restaurant on site, and we ate both breakfast and evening snack there. A bonus is having the hotel next to the railroad tracks, where we could see the marvelous antique trains and we then visited the historic train center next door. The sound-proofing in exterior walls meant that you could faintly hear a train passing by.

Check in staff was not friendly. Property is very nice but the area is not great.

Hotel is on edge of town, downtown is a 10 min walk. Rail tracks behind property

Great location and very clean!

Great location

Lovely, clean quiet and pretty hotel! Comfy beds. Pool was great, and both the coffee shop and the hotel restaurant had very good food with great service. Pesto pizza was the best!! I will definitely be staying here on my next trip to Cranbrook. I like to walk, and it was a short walk to the Saturday farmers market. Great experience in Cranbrook.

Good location, clean well kept rooms. The restaurant and lounge on site are great.

Great property, had great experiences with day and evening staff. The restaurants are pricey but sufficient food and excellent staff service. Stayed 3 nights. The night staff woman was curt and I complained to the day staff. I requested more towels and bedding as we are a family of 5 would have been nice if towels and bedding was already in room. My issue with her was she spoke loudly and I didn’t when a family member in the hallway asked me a question I responded in Spanish as we are practicing for holidays. I was told to speak quietly as it was 10:05 I felt it was an overreaction to her voice level and my 2 minute conversation. People with small kids and nighttime demands could be more accommodating as I wouldn’t have been in the hall if the needs for bedding and towels were forethought by the staff prior to my 8pm check in after driving 10 hours!

Our room was large and very clean and quiet.The dinning room served really delicious meals and had friendly staff.

Restaurant and bar close to early

This is a lovely hotel. It was very comfortable, and the staff were friendly and helpful. I knocked off a star because unlike cheaper hotels that offer the same comfort and friendly staff, the Prestige Rocky Mountain Resort does not have the same value for the money. The hotel does not offer a complimentary breakfast. A hotel down the road was at least $75 cheaper, and provides a complimentary breakfast. We ended up having breakfast at the Fire &Oak, the restaurant within the hotel, which ended up costing over $50 for my husband and I. Adding the price difference and the cost of breakfast, we would have saved at least $125 if we stayed at the other hotel. Considering how everything is so expensive, this cost difference is a big deal. That’s more than a tank of gas. We purposely stayed at this hotel as it was closer to the CP railyard with the Holiday train coming through. Unless there was another reason to specifically stay at the Prestige Rocky Mountain Resort, I highly doubt we will stay here again.

Very nice property. Great amenities. Restaurant and cafe in facility.

Nice enough but a little overpriced for what you get. On sight restaurant dinner was ok, breakfast was good

Everything was good, altho proper training in the restaurant staff would help, lack of experience made the service slow and non existent..quality of breakfast food was not good..please spend a few extra dollars on better product, real potatoes and real sausages would make the breakfast much better, a little goes a long way..

Great hotel, excellent restaurant, a bit over priced for Cranbrook though. Pool area could use some serious updating as it does not live up to the rest of the hotels standards. Gym was excellent as well.

Lovely, clean quiet and pretty hotel! Comfy beds. Pool was great, and both the coffee shop and the hotel restaurant had very good food with great service. Pesto pizza was the best!! I will definitely be staying here on my next trip to Cranbrook. I like to walk, and it was a short walk to the Saturday farmers market. Great experience in Cranbrook.