PLAZA Premium Grand Winston

The room was very nice. Staff friendly, breakfast ok, aircondition good. A bit of disturbance from other guests. Suggest to have seperate floor for short term Guest so one can have a good night sleep.

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Room was spacious and moderately clean with kitchenette facilities. Seemed as if the hotel's primary function was was as living quarters.

Arrived at hotel after a 16 hour drive. Checked in all good but do not understand why I manically had to fill all my data on an iPad? I did this on the online booking, so why do I have it do it again, not efficient. Went for dinner in restaurant to be told it’s closed but I can walk down the road and find a restaurant. However next to restaurant was a room full of what looked like refugees happily eating lots of food? Should have been told at check in. Breakfast was appalling, nothing was available, no orange juice, one slice of cheese, hot food pots empty. But once again the room adjacent was full of food being enjoyed by whoever they were. Will never use this hotel chain again.

There was air conditioning. Breakfast was ok but could have been more varied. Unfortunately a particular male staff was very rude at breakfast. Reception staff were very friendly and helpful. Cleaning service was unfortunately very poor for a 4* hotel and a lot of the staff could not speak English. The hotel also had asylum seekers living there too. So communal areas were shared with them (apart from the breakfast hall) If you are looking for a 4* experience I would not recommend staying here. But for a short trip. It is ok the rooms are well maintained and equipped with a microwave.