Hotel Hoevevoorde

Window did not close, shower had no pressure, TV was installed on wall at right angle to bed, bedside lamp required getting out of bed to switch on and off. Hotel seems to be under renovation with lots of materials and equipment lying about.

Arrived at hotel only to be told there was no reservation for our 2 rooms that were booked well in advance and no spare rooms. Some issue between hotel and Expedia here, worth checking with hotel directly to ensure your rooms are booked!

Very relaxing and charming hotel in beautiful surroundings. Lovely nature inside the heart of Den Haag. I could easily spend a few days out here, relaxing and chilling, maybe play a set of tennis and walk around the beautiful forest

The most disappointing hotel experience we’ve ever had. Upon arrival, we walked through a courtyard populated by cats, which appeared to be fed by the hotel staff with cold cuts. The reception area itself was unkempt, with dust stained carpets, a heavy, artificial perfume scent maskin stale odour of cigarettes, and a generally run-down appearance. We were given room 106, which looked nothing like the photos we had seen when booking months in advance. The room was dark, with mismatched and insufficient lighting. The carpet was dirty, the headboard had fallen behind the bed, the walls were scuffed and poorly painted, and there was clearly no attention to detail. The mirror light in the bathroom didn’t work, the shower had almost no water pressure, and the view from the window was of a pile of discarded kitchen debris. Worst of all, the bedding — including pillows, duvet covers, and sheets — felt damp and cold. The room had no functioning heating system. We had to thoroughly air out the room just to make the bed somewhat usable. Every morning, we were abruptly woken by extremely loud construction noise coming from directly beneath our room — including a jackhammer. We booked this hotel six months in advance and were assigned a room directly above a construction site without any notice or opportunity to make alternate arrangements. Every complaint — from a broken safe to the unbearable noise and poor hygiene. Where met with indefference from the staff.

If you aren't bothered by second-hand smoke, and are fine with two single beds pushed together, for then there is a lot to like about this property. Located in a park, with close access to a bus and on to tram or rail, this hotel was generally quiet and clean. The washroom was clean and serviceable - shower water pressure was not high, but got the job done and the water was hot. Unfortunately, the deluxe double room is listed as suitable for 3, and the Expedia listing claims "1 queen-size bed". This is not true, at least for room 17 - instead, you get two singles pushed together with a comforter on top! The hotel is listed as smoke-free (at least inside), which is accurate. Unfortunately, it is clear the hotel was not always smoke free. As someone sensitive to second-hand smoke, the experience was quite unpleasant. I think it was in the box spring, or the carpeted headboard, as with the windows open all day the room generally was fine, but sleeping was not. While there doesn't appear to be AC, the windows do open, and there is a sun shade over them, so we didn't have a problem with temp overnight. It's a shame the advertised bed was not true, and that the hotel had old smoke in the fixtures - otherwise, would have been a lovely place. And if you don't mind these two drawbacks, it could be a good choice for you. (There was also unexpected construction that started loudly at 8.30 one of the days)