Is parking available at the property?

Valet parking is available at a fee of USD 45 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee ranging from approximately USD 4 to 25 for adults and children.

Are pets allowed at the property?

Pets are allowed with a fee of USD 75 per accommodation, per stay, with a maximum fee of USD 125 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers features such as elevators, a wheelchair-accessible registration desk, and limited wheelchair-accessible facilities. There is also a stair-free path to the entrance.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Knoxville, just steps from the University of Tennessee and a 7-minute walk from the Knoxville Convention Center. It is 0.6 miles from Neyland Stadium and 1.1 miles from Thompson–Boling Arena.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Cumberland House Knoxville, Tapestry Collection

Average nightly price at Cumberland House Knoxville, Tapestry Collection by Hilton by month, last 12 months (USD)
Month	Average price
January	$157
February	$190
March	$244
April	$228
May	$269
June	$200
July	$172
August	$215
September	$367
October	$270
November	$214
December	$174

What guests think

Cumberland House Knoxville, Tapestry Collection by Hilton earns praise for its walkable location near UT campus and World’s Fair Park, stylish lobby and bar, and comfortable rooms with good showers and views, ideal for campus visits and downtown outings.

Many guests highlight welcoming, helpful staff and smooth check-in. Common drawbacks include mandatory valet-only parking with added fees and limited alternatives, construction next door causing early-morning noise, and a strong lobby scent that bothered some visitors. On-site dining is generally well liked, though breakfast isn’t included and can feel limited or pricey. Overall, expect a stylish, convenient stay best suited to UT events and downtown exploring.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Valet-only parking is repeatedly noted, with added fees and limited self-parking alternatives; nearby construction has at times made entry and exit confusing. Guests mention an on-site bar/restaurant, a decent gym, pet-friendly policy, and no pool.

Related guest reviews

8

Justin

Feb 27, 2024

·

Stayed 1 night

All parking is Valet only. We were charged $20 every time we parked and an additional $35 for overnight parking. Over $100 just for parking! There are no parking lots nearby to park in. In the past we stayed and paid $20 for parking for our whole stay of 4 nights.

6

Abby

Nov 11, 2024

·

Stayed 1 night

staff was a bit unpersonable and the next morning some lady was yelling go trump in the lobby which was a little uncomfortable.

8

John

Feb 7, 2025

·

Stayed 1 night

Currently under construction so entry and egress can be confusing, my stay was otherwise perfect. Great value.

8

jody

Jan 26, 2025

·

Stayed 2 nights

Liked the propeety was walking distance to Knoxville convention center, Did not like only parking is valet for $35 per day. Street parking is available if you want to walk up the street to park. There is a parking garage across street, definitely ask about it when checking in may save you some money.

10

Sheri

Jan 9, 2025

·

Stayed 1 night

The hotel itself is very clean and nice. The beds were very comfortable as well. The only downside is the construction taking place right beside the hotel. It made it a little difficult to get out of the already tight driveway. That being said, I would stay again. Just watch out for the valet parking fee. There is no other parking except the valet and during busy times, they raise the rate drastically! It’s already set at $35 a night and can be $50 on busy days.

10

Tatiana

Jul 1, 2024

·

Stayed 1 night

Great boutique hotel with great staff. Spacious rooms and a great price. They have a full gym and meeting rooms

6

Kelly

May 17, 2024

·

Stayed 2 nights

The property isn’t nearly as nice as it was a couple years ago and the staff needs some additional training. The hallway wasn’t vacuumed in the 3 days we were there despite obvious piles of crumbs. The bath needed to be re-caulked and deep cleaned. The room itself and the bed were fine, and the exercise room was nicely equipped. The front desk staff was condescending and wouldn’t answer questions about parking and the facilities directly. The valet would sit reading his phone when you drove up (there’s no real alternative to the valet and it’s outrageously $35 per night). We were really disappointed and will look for a different place next time we visit Knoxville.

10

Jason

Jul 13, 2025

·

Stayed 2 nights

The property is great and the staff and very friendly and helpful. Rooms were very clean and it was a short walk to the convention center. The only thing I did not like and didn’t realize before hand is the parking at the property is valet only, which was an extra $35 a day.

8

Peter

Dec 31, 2024

·

Stayed 2 nights

I like the interior design very much. The only thing, I did not like was the required valet parking.

10

John

Sep 11, 2024

·

Stayed 2 nights

Nice property with new furnishings. Cool vibe. Only negative is valet only parking for $35.00 per night.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean, but housekeeping and upkeep are inconsistent. Reports include stained or dirty carpets and bathrooms, missed vacuuming, stray hair or ants, peeling wallpaper, and occasional maintenance touch-ups needed.

Related guest reviews

10

ROBERT

Mar 27, 2023

·

Stayed 3 nights

Very clean

8

Pablo

Sep 16, 2024

·

Stayed 3 nights

good hotel, it will be improve cleanliness.

10

Rhonda

Jun 30, 2025

·

Stayed 1 night

Great overall experience. But, there was a blood stain on my pillowcase. The staff addressed it immediately after I brought it to their attention.

6

Kelly

May 17, 2024

·

Stayed 2 nights

The property isn’t nearly as nice as it was a couple years ago and the staff needs some additional training. The hallway wasn’t vacuumed in the 3 days we were there despite obvious piles of crumbs. The bath needed to be re-caulked and deep cleaned. The room itself and the bed were fine, and the exercise room was nicely equipped. The front desk staff was condescending and wouldn’t answer questions about parking and the facilities directly. The valet would sit reading his phone when you drove up (there’s no real alternative to the valet and it’s outrageously $35 per night). We were really disappointed and will look for a different place next time we visit Knoxville.

8

Lucretia

Oct 29, 2024

·

Stayed 1 night

The stay was great the front desk was wonderful very helpful and get us set very quickly. However there was a big stain on the floor and a ball of hair. Looked like the floors of the room had not been vacuumed. Very thing else looked great. Valet parking was excellent he was very polite and helpful. Excellent service.

6

Raquel

Oct 15, 2024

·

Stayed 2 nights

The bathroom was dirty but the staff was friendly and gave us another room. Parking is a headache. You can do valet parking or street parking. The restaurant downstairs has great food.

6

Kimberly

May 23, 2024

·

Stayed 1 night

For the cost of a nights stay, valet parking at $35.00 per night was unacceptable. The bathroom wall paper was peeling and the black doors were dusty. The bed was comfortable!!

10

Cameron

Apr 1, 2025

·

Stayed 1 night

Very clean and convenient to walk to Univ Tennessee campus.

8

Chris

Jan 27, 2023

·

Stayed 4 nights

Arrived late in the evening walked in the room shoes were sticking to the tile noticed floor was filthy shoe prints dirty Q tip . Took photos brought to Managements attention he was very accommodating

8

Joan

Nov 15, 2024

·

Stayed 1 night

Cumberland House Knoxville was a nice spot for our overnight. Lobby appeared very clean and welcoming. Rooms were spacious, beds were comfortable, room could have been cleaned better (food wrappers in garbage can, tags from clothing on floor, stains on rug). Carpet needs a good cleaning as it has a few very visible stains. Bathroom was pretty clean, shower pressure was excellent, broken tile in shower should be fixed, bathroom door had loud squeak (in need of wd40!). Food/drinks in restaurant was good. Bar area very nice! Overall, very nice hotel! Would stay again!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and modern with cozy beds, strong showers, and some nice views or balconies. Downsides mentioned across reviews include noise from nearby construction or hallways, thin walls, small layouts for some rooms, and occasional in-room amenity glitches.

Related guest reviews

4

Melanie

Oct 21, 2025

·

Stayed 3 nights

The breakfast was NOT free and was limited in options. The bar did not have a liquor license. The staff was very limited and the cost of valet was very expensive. The rooms were small and there were dogs allowed on all floors of the hotel. There was construction on the side of the hotel with work beginning at 6 am so it was not a pleasant stay. The construction should have been disclosed before I made a reservaction.

8

Sarah

Oct 28, 2024

·

Stayed 1 night

Nice staff, clean and beautiful hotel. We stayed in a balcony room and liked the layout and view. Pillows and bedding were soft and clean. Mattress was a little too firm for my taste but not horrible. The only downfall was the noise. There is construction being done outside and I think too close to the elevator? I would stay again further from the elevator and when the construction is completed.

10

Ryan

May 25, 2025

·

Stayed 2 nights

Cumberland House is a gem right in the heart of downtown Knoxville. The hotel has a stylish, modern vibe and the room layout was both functional and inviting. I especially loved the balcony with beautiful views of the Sunsphere and World’s Fair Park—perfect for a morning coffee or evening unwind. The bed was incredibly comfortable, and the staff were warm and welcoming throughout my stay. Highly recommend if you’re visiting Knoxville!

6

Heather

Apr 12, 2025

·

Stayed 3 nights

Hotel was OK, however could use an upgrade in the rooms…

10

Beth

Apr 1, 2025

·

Stayed 1 night

Very nice hotel with a comfy bed! And the first hotel I’ve stayed at with a stall shower, which was really nice!

2

tree

Aug 17, 2024

·

Stayed 1 night

I will start with that the hotel is in a great location to the UT campus, the room was clean, and the lobby is cute. Other than this, the stay is not worth the price. We were here one night from moving my child into dorm and got in late. We found out the TV kept cutting in and out so you can't even watch it. It was 11pm so we thought, just one night. We then noticed the next morning, the coffee maker doesn't work and the phone to call the lobby doesn't work. Called from my cell phone to let the desk know and was told I should have known last night and called when an engineer was there. What?? We didn't know the coffee maker or phone wasn't working until now. Save your $$, parking is not included ( additional $35 a night), breakfast not included, and in our case the TV, coffee maker, and phone didn't work. The worst part is there was no offer to send someone up to fix it and they would just take care of it when we leave. Our check out time is still 5 hrs away.

10

Linda

Apr 13, 2024

·

Stayed 2 nights

The room was amazing. Everything was very clean. The bed was extremely comfortable. The shower was heavenly. The only complaints are no luggage racks to hold suitcases; water pressure in sink area very low. Also no drawers for clothes in bedroom area

10

Kurt

Jun 23, 2025

·

Stayed 2 nights

The rooms were comfortable & quiet.

10

Linda

Jul 24, 2025

·

Stayed 2 nights

Everyone was super helpful and nice. The valets took extra care of my vehicle. They were helpful in giving info about the area. The front desk people were genuinely friendly. The only downside was one of the lamps on the right side of the bed didn’t work. I normally sleep on that side. Bed was large. It was comfortable. I had a great view of Neyland Stadium and the campus. I’d stay here again. Wish they had soda and snack machines. The gift shop had coke products only.

10

Gail

Jul 14, 2024

·

Stayed 2 nights

This is a great hotel! Conveniently located. The hotel decor is very nice. The rooms are spacious, clean and comfortable. We had a suite with a balcony. The water pressure in the shower is amazing! The walls are a bit thin if you are a light sleeper.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, welcoming, and accommodating, with smooth check-in and helpful valet. However, several reviews cite rude or unhelpful front desk interactions and uneven communication about parking or construction.

Related guest reviews

4

Daniel

Jul 25, 2024

·

Stayed 1 night

The staff at the front desk were very rude. They were not friendly or helpful.

10

Judith T

Aug 13, 2025

·

Stayed 1 night

Front desk is super nice and accommodating.

10

christopher

Nov 29, 2025

·

Stayed 1 night

Room was great and staff was courteous. The lobby and bar area is very nice and super convenient to local attractions. However they are doing construction on hotel or building next-door and they started at 6 AM Saturday morning. Our room was on the back corner of the building so we heard everything And very difficult to sleep.

10

Chandra

Jan 4, 2024

·

Stayed 1 night

I became ill during my stay at the Cumberland House. I was up most of the night/morning . I requested a late check out, which I was granted. They went as far as to extend it longer until I was able to get myself together. Ana and Paula was pleasant and considerate to my plights. The management showed compassion during my misfortune. The front desk was fast and efficient changing out a malfunctioning mini fridge. Maintenance went above and beyond for me. Which FYI I was a Basic Hilton Honors .

8

Timothy

Aug 8, 2025

·

Stayed 2 nights

I've stayed at this location previously and due to its proximity to the convention center and general vibe, was excited to stay again. However, upon arrival we were told that they've changed to a valet only parking arrangement, and that they charge an additional $100 for the required service. Additionally, the hotel is generally nice, but the staff could use some re-education on dealing with guests. Not being from the area, we asked about recommendations to eat nearby and got a shrug and don't know from the front desk. Again, nice place and convenient to the convention center, but as there are other options w/in the area, might investigate them next time.

6

Theresa

Aug 5, 2024

·

Stayed 1 night

We were moving our daughter into her apartment in the neighborhood. We checked in late, around 10:00. The front desk person was really rude. People working directly with the public should conduct themselves better.

10

Ron

Jul 15, 2024

·

Stayed 2 nights

Our stay was so good. The people at the front counter were so pleasant. Anything we asked they addressed it immediately. The location was nice and close to the convention center.

10

Pamela

Aug 18, 2025

·

Stayed 1 night

The staff are so welcoming! We felt so comfortable for our night stay. We truly loved it being a block from campus.

10

Linda

Jul 24, 2025

·

Stayed 2 nights

Everyone was super helpful and nice. The valets took extra care of my vehicle. They were helpful in giving info about the area. The front desk people were genuinely friendly. The only downside was one of the lamps on the right side of the bed didn’t work. I normally sleep on that side. Bed was large. It was comfortable. I had a great view of Neyland Stadium and the campus. I’d stay here again. Wish they had soda and snack machines. The gift shop had coke products only.

10

Mike

Jun 21, 2025

·

Stayed 1 night

The room was beautiful as well as the common areas of the hotel. The decor was nice as they linked it to the textile industry in Knoxville. Justin at the front desk was outgoing and friendly. The bartender and the morning front desk person were not as cordial.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Highly walkable to the University of Tennessee, World’s Fair Park, the convention center, and Market Square, making it convenient for events and sightseeing. A few guests noted it sits just outside the busiest core and that nearby construction can add noise.

Related guest reviews

10

Emilia

Aug 13, 2025

·

Stayed 1 night

Very classy lobby and sitting nooks. Clean. Near downtown

10

Jenna

Mar 25, 2025

·

Stayed 1 night

Trendy hotel situated between campus and downtown, perfect location

10

Kathleen

Aug 10, 2025

·

Stayed 2 nights

Really nice hotel conveniently located to U of Tennessee and Neyland stadium!

10

Isaac

Aug 3, 2023

·

Stayed 2 nights

Unique design and welcoming staff.

10

Angela

Aug 9, 2024

·

Stayed 2 nights

Loved the location, just on the outskirts but walkable to everything, caught the trolly line, walked the world fair park.

10

Tanya

Apr 3, 2025

·

Stayed 3 nights

Nice hotel, great location, close to campus and downtown.

10

Scott

Feb 27, 2024

·

Stayed 1 night

Good value. Excellent location.

10

Jean

May 27, 2024

·

Stayed 2 nights

Very nice stay in a beautiful hotel. Loved the quiet yet convenient location. Walked to everything in downtown Knoxville.

8

Heather

Mar 10, 2025

·

Stayed 3 nights

Good walking location for Market Square and university. Construction right next door which did create some additional day noise.

10

Richard

Nov 12, 2025

·

Stayed 3 nights

Room was spotless, staff was great, location is perfect, and my requests were accomadated without question. This hotel is fantastic, very cool inside and out, and right across the street from the Worlds Fair Park & Downtown Knoxville. Our room with the Balcony was Perfect, couldn't ask for a better nighjt view or Sunrise over the river anywhere! Walked anywhere we needed to go and access to Campus, South & West Knoxville were very easy & within a few minutes drive. We'll definitely stay again next trip.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The on-site restaurant and bar are often praised for tasty food, espresso, and accommodating service. Breakfast is not included and can feel limited or underwhelming, and some guests mention high drink prices or earlier-than-expected closing times.

Related guest reviews

10

Viana

Mar 10, 2025

·

Stayed 2 nights

Wonderful staff, the food is top notch!!

6

Lauren

May 17, 2024

·

Stayed 2 nights

The dining was highly recommended by check in staff. Breakfast was supposed to be hot but was served cold and the coffee was overpriced

10

Edyta

Apr 21, 2025

·

Stayed 2 nights

Great location close to campus, very clean, staff polite and helpful Only negative was had a glass of wine was $20 which is a lot for a hotel bar so check prices if having a drink at the bar

10

Kim

Apr 20, 2024

·

Stayed 1 night

The place is beautiful with a wonderful staff. The breakfast was amazing too!

10

Mary

Jun 3, 2025

·

Stayed 1 night

Great customer service, easy check in. The in house restaurant was really accommodating when it came to my gluten allergy. Would definitely stay again.

10

Maureen

Aug 21, 2025

·

Stayed 2 nights

Very nice hotel. The front desk asked us daily about our stay. Rooms are clean. The restaurant is nice - they have great expresso drinks. Great location and I love that it’s dog friendly. Only bummer is the $45 a day parking.

10

Rita

Dec 17, 2023

·

Stayed 1 night

This hotel has a textile theme and it's carried out in every detail. The bartenders were so helpful in telling us what to try. We ended up having dinner at the hotel and it was amazing! Will definitely stay here again if in the area.

6

Lane

Jul 12, 2025

·

Stayed 3 nights

The breakfast was amazing

6

Dallas

May 26, 2025

·

Stayed 1 night

You had to pay for valet, $35., if you parked onsite. Breakfast included, but only one menu item selection, equating to the extra $30.

8

Mary Kay

Feb 18, 2024

·

Stayed 2 nights

Hotel was great, restaurant was not.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $242	13 $226	14 $227	15 $321	16 $1,369	17
18 $154	19 $177	20 $174	21 $182	22 $184	23 $344	24 $244
25 $160	26 $246	27	28	29 $214	30 $154	31 $154

Su	Mo	Tu	We	Th	Fr	Sa
1 $163	2 $213	3 $205	4 $201	5 $220	6	7
8 $154	9 $197	10 $201	11 $267	12 $242	13 $217	14 $192
15 $143	16 $172	17 $192	18 $221	19 $259	20	21
22 $137	23 $148	24 $137	25 $139	26 $146	27 $137	28 $138
29 $134	30 $156

Cumberland House Knoxville, Tapestry Collection by Hilton

Prices for Cumberland House Knoxville, Tapestry Collection by Hilton

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Suite, 1 King Bed, Accessible, Balcony (Hearing)

Room, 2 Queen Beds, Mobility Accessible

Studio Suite, 1 King Bed, Hearing Accessible

Studio Suite, 1 King Bed

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed (Peloton)

Room, 1 King Bed, Mobility Accessible

Suite, 1 King Bed with Sofa Bed, Mobility Accessible, Balcony

Suite, 1 King Bed with Sofa Bed, Balcony

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Guest reviews of Cumberland House Knoxville, Tapestry Collection by Hilton

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Cumberland House Knoxville, Tapestry Collection by Hilton

Prices for upcoming dates