Name: Fairfield Inn & Suites by Marriott Knoxville/East
Address: 1551 Cracker Barrel Lane, Strawberry Plains Pike, Knoxville, Tennessee, United States of America, Knoxville, Knox County, US
Price range: $103–$306 per night
Rating: 7.93

What guests think

At Fairfield Inn & Suites by Marriott Knoxville/East, travelers describe a convenient interstate stop with friendly staff, but ongoing renovations, intermittent elevator outages, occasional pool closures, and noise from nearby traffic shape many stays.

Cleanliness feedback is mixed, ranging from very clean rooms to musty odors, stained carpets, and occasional maintenance problems. Breakfast is generally considered good to adequate, though a few guests found it basic. Overall, expect a practical overnight stop with tradeoffs between convenience and condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequent renovation work has limited parking and left areas cluttered, and multiple reviews report elevator outages; the pool was also closed at times. These disruptions affected convenience for some guests.

Related guest reviews

4

randy

May 28, 2024

·

Stayed 10 nights

Hotel was under construction very limited parking because of all the construction material

6

Maurice

Nov 21, 2025

·

Stayed 1 night

The elevators were broken and the shelf in the shower was hanging off the wall. The room was dusty and the day clerk was rude.

10

Melissa

Aug 24, 2025

·

Stayed 1 night

Nice property. Breakfast was good. Wish the truck/trailers would park in the back as it took up most of the front parking.

6

Michael

Nov 13, 2025

·

Stayed 1 night

Elevator out of service, pool out of service. Room needed maintenance. Bed was uncomfortable. Breakfast was lame and coffee was Luke warm. A lot of truck noise from the Freeway. Overall, a very underwhelming stay.

10

Susan

Nov 10, 2023

·

Stayed 1 night

Liked the sitting area on the floors. Our room was comfortable, nice shower. Breakfast room and buffet were good. The exercise room was cramped and warm. Poor air circulation made it difficult to work out. The water cooler was empty and there were no towels

10

Dylan

Mar 17, 2025

·

Stayed 1 night

Pool was down, property looked unfinished, but good experience

6

Kristen

Jul 27, 2023

·

Stayed 2 nights

Serious lack of parking due to construction on the premises.

6

Emily

Apr 8, 2024

·

Stayed 1 night

Hotel was clean in certain areas. There is heavy construction on the lower level and difficult to find parking due to equipment in the parking lot. This is very close to the interstate and a convenient last-minute stay.

6

Eric

Sep 23, 2025

·

Stayed 1 night

It was okay. Breakfast was good. Hotel was clean. Was quite disappointed the Elevator was out of service. Feel like that should have been advised prior to booking as I had to carry all my luggage up and down the stairs...

4

Dustin

Mar 4, 2025

·

Stayed 1 night

Pool was out of order. Fitness room was out of order. Construction everywhere. Remodeling inside and out was half finished.

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Cleanliness

Cleanliness is mixed: several guests found rooms and common areas very clean, while others noted musty odors and stained carpets. Housekeeping and upkeep standards vary between stays.

Related guest reviews

6

Timothy

Jul 3, 2024

·

Stayed 1 night

Location next to Cracker Barrel is a plus. Shower was good; bed comfortable. Breakfast had a good variety. However the carpet in hallways and room was old and stained and the room smelled musty. If you have allergies, best not to stay here.

6

Maurice

Nov 21, 2025

·

Stayed 1 night

The elevators were broken and the shelf in the shower was hanging off the wall. The room was dusty and the day clerk was rude.

4

Erin

Jul 9, 2025

·

Stayed 1 night

There was roaches in the bathroom. The shower had almost no water pressure. When we got to the hotel to check in no one was at the desk. I rang the bell and no one came. I wait a few minutes then started walking around. The receptionist came out from the back room on her cell phone. She had me reswipe my card although I had paid online. The amount she had me pay was about 40 more than what I had paid at bookin. Once we noticed the price difference I went back to the desk ask and she was mia again. When she finally came to the desk and I asked about the additional charges without even looking anything up all she said was the additional charges were for incidentals. I mentioned to her that we were not from the area and she was t even willing to give suggestions on where to eat or if there was anything for us to do.

2

Kevin

Jul 11, 2023

·

Stayed 1 night

Not clean. Not even close. Also air conditioning was terrible. It was warm and humid in our dirty room all night. I expect a lot better for approx $200.

10

Rex

May 8, 2025

·

Stayed 1 night

Nice place for one night on our way to Hilton Head Island. Clean room, nice breakfast with many options and easy check in/check out. Would definitely stay here again if our travels took us past this area.

8

Alissar

May 17, 2025

·

Stayed 6 nights

Everything was great, clean, and excellente services

8

Dustin

Jul 27, 2025

·

Stayed 1 night

Hotel was very clean, the landscaping is poor but it seems like they have been trying to remodel. The inside of the hotel was very clean and up to date. We stayed for a ball tournament with a family of 4. Breakfast was on point just wished they served till 10 so they have options of sleeping in.

8

Christina

Jul 13, 2025

·

Stayed 1 night

While lacking in aesthetic qualities, the Fairfield Inn had a friendly and accommodating front desk, easy parking, a Cracker Barrell within walking distance, and clean rooms. I am a bit of a neurotic about cleanliness and I was happy. The drain in the shower was rusting, but the shower itself was spanking clean, which I very much appreciate. And believe it or not, checkout was by 12:00 noon! Never, ever heard of that!

8

Kathryn

Nov 30, 2025

·

Stayed 1 night

Yes, clean and the staff was very accommodating.

8

Deb

Dec 29, 2022

·

Stayed 1 night

Housekeeping could have done a little better on the room. There was some dried blood on the comforter, a partially drunk soda on the windowsill, and the body wash dispenser pump would not work. Other than that, the bed was very comfortable.

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Rooms

Rooms show inconsistent quality, with dated decor and maintenance issues in several, and bed comfort varies. Some updated rooms were reported, and traffic noise affects certain rooms near the highway.

Related guest reviews

10

Sandra

Mar 18, 2024

·

Stayed 1 night

Just average hotel. Breakfast was convenient and good. There was plenty of hotel water. Room had some water damaged ceiling. Window in room was dirty and probably needed to be resealed. Bed was comfortable.

6

Jerry

Jul 10, 2025

·

Stayed 4 nights

It was decent, but the beds were hard. Didn’t know you had to ask for housekeeping, so our towels were not traded out for two days. Asked for housekeeping the third day, and they never came. Breakfast was adequate.

8

Richard

Aug 24, 2023

·

Stayed 1 night

Shower flow was weak. Air conditioning noisy.

6

Jane

Dec 2, 2024

·

Stayed 1 night

An older hotel that had been redecorated fairly recently. Staff friendly but room we had was in need of repairs. There was duct tape holding the rug down at the door and the toilet lid was broken. The exterior entranceway was “decorated with Astro turf rather than shrubs and grass. It was not what we expected for a Fairfield Inn.

6

Diane

Jul 13, 2024

·

Stayed 1 night

Brought my elderly mom. Icy cold temp in the room on arrival but the front desk was very responsive with an extra blanket. Had to call using my cell phone as the room phone was dysfunctional. The toilet was incredibly low to the floor and we were unable to manipulate her walker with the door swing and the tight size of the bathroom. The queen bed frame was paired with a double mattress size which left a 5 inch frame excess on one side to crack your shins. Odd.

10

Sarah

Mar 9, 2024

·

Stayed 1 night

We were on the second floor. They are going through an update. The room had brand new carpet, so new that you can smell new carpet. Everything was freshly redone. Very nice.

4

Orest

Apr 1, 2023

·

Stayed 3 nights

Got room with adjoins door so we could hear neighbour’s phone conversation. We asked for queen beds and got doubles. Could hear outside noise - windows were poorly insulated. Not up to Marriott quality

6

Michael

Nov 13, 2025

·

Stayed 1 night

Elevator out of service, pool out of service. Room needed maintenance. Bed was uncomfortable. Breakfast was lame and coffee was Luke warm. A lot of truck noise from the Freeway. Overall, a very underwhelming stay.

6

Melissa

Jul 27, 2025

·

Stayed 1 night

My room was constantly wet feeling. Also, there was a large hole in the wall near my window.

4

Jennifer

Aug 31, 2025

·

Stayed 1 night

Nice staff but dark, shabby, outdated

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Service

Service is generally friendly and accommodating, with quick problem resolution mentioned. However, several reports cite rude or absent front-desk staff and slow or unprofessional check-ins.

Related guest reviews

6

Carolanne

Jun 23, 2025

·

Stayed 1 night

The front desk clerk was asleep took us 45 mins to wake him up to check in

10

ann

Nov 14, 2025

·

Stayed 1 night

Staff was great!!

6

Adina

Oct 6, 2024

·

Stayed 3 nights

Service was not very cordial. The lady at the front deskwas rude about the wifi and was sure to let me know I could not get my room cleaned unless I scheduled it with 24 hour notice. Also there was an exhaust fan in the bathroom but not a switch in sight. Useless and the room was uncomfortable.

6

Maurice

Nov 21, 2025

·

Stayed 1 night

The elevators were broken and the shelf in the shower was hanging off the wall. The room was dusty and the day clerk was rude.

10

Judy

Apr 5, 2025

·

Stayed 1 night

The staff was extremely helpful and efficient.

4

Erin

Jul 9, 2025

·

Stayed 1 night

There was roaches in the bathroom. The shower had almost no water pressure. When we got to the hotel to check in no one was at the desk. I rang the bell and no one came. I wait a few minutes then started walking around. The receptionist came out from the back room on her cell phone. She had me reswipe my card although I had paid online. The amount she had me pay was about 40 more than what I had paid at bookin. Once we noticed the price difference I went back to the desk ask and she was mia again. When she finally came to the desk and I asked about the additional charges without even looking anything up all she said was the additional charges were for incidentals. I mentioned to her that we were not from the area and she was t even willing to give suggestions on where to eat or if there was anything for us to do.

10

Elizabeth

Feb 19, 2024

·

Stayed 1 night

Staff quickly corrected an issue with the TV. Impressive customer service by the lady at the front desk.

10

Stacey

May 9, 2025

·

Stayed 1 night

Great breakfast. Friendly and helpful staff

10

Dannelle

Oct 9, 2023

·

Stayed 1 night

Brittany checked us in. She was very friendly and helpful. Gave us a great recommendation for dinner.

8

Kathryn

Nov 30, 2025

·

Stayed 1 night

Yes, clean and the staff was very accommodating.

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Location

Convenient just off I-40 and walkable to a nearby Cracker Barrel, suitable for road trips. Some guests noted highway and truck noise.

Related guest reviews

8

Junis

Oct 25, 2024

·

Stayed 1 night

Close to the expressway

8

Lisa

Aug 12, 2025

·

Stayed 1 night

The property was well located off of Rt 40. It could use some new towels but the staff were all lovely and the breakfast delicious

10

Melissa

Aug 24, 2025

·

Stayed 1 night

Nice property. Breakfast was good. Wish the truck/trailers would park in the back as it took up most of the front parking.

6

Michael

Nov 13, 2025

·

Stayed 1 night

Elevator out of service, pool out of service. Room needed maintenance. Bed was uncomfortable. Breakfast was lame and coffee was Luke warm. A lot of truck noise from the Freeway. Overall, a very underwhelming stay.

6

cynthia

Oct 22, 2023

·

Stayed 1 night

No luggage rack in room, too close to the highway and rate was double the amount of our 3 other stays while on our trip. The outlet plug in the closet

10

dale

Apr 11, 2025

·

Stayed 1 night

Extremely quiet. Safe area

10

Mike

Mar 16, 2023

·

Stayed 1 night

Nice property. Close to the interstate.

8

Christina

Jul 13, 2025

·

Stayed 1 night

While lacking in aesthetic qualities, the Fairfield Inn had a friendly and accommodating front desk, easy parking, a Cracker Barrell within walking distance, and clean rooms. I am a bit of a neurotic about cleanliness and I was happy. The drain in the shower was rusting, but the shower itself was spanking clean, which I very much appreciate. And believe it or not, checkout was by 12:00 noon! Never, ever heard of that!

10

Kelli

Jun 14, 2023

·

Traveling from Texas to our next destination, we only needed a room for the night. The girl at the front desk was friendly and answered all our questions. It’s always nice to meet a hotel attendant who has a smile on their face. The area was nice and we felt safe. The hotel is in walking distance to a very nice Cracker Barrel. The room we were given was clean and a nice size. The bedding and bathrooms being clean are a big thing for me and I would assume most people. The beds and pillows were very comfortable. The noise level was really good. We did not hear any outside noise. We do travel with a sound machine, so that may have helped. Overall, we had a great experience and I would definitely recommend this hotel to anyone traveling through the Knoxville area.

6

Richard

Jun 25, 2025

·

Stayed 1 night

Close to the highway.

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Dining

Breakfast is widely viewed as good with decent variety, though some found it basic or limited. Overall food experience centers on the included breakfast.

Related guest reviews

8

Lisa

Aug 12, 2025

·

Stayed 1 night

The property was well located off of Rt 40. It could use some new towels but the staff were all lovely and the breakfast delicious

10

Heather

Jan 2, 2023

·

Stayed 1 night

Our stay was fantastic! Not much variety for breakfast but otherwise it was a great stay!!

8

Karen A.

Apr 28, 2023

·

Stayed 1 night

Breakfast was just ok.

6

Michael

Nov 13, 2025

·

Stayed 1 night

Elevator out of service, pool out of service. Room needed maintenance. Bed was uncomfortable. Breakfast was lame and coffee was Luke warm. A lot of truck noise from the Freeway. Overall, a very underwhelming stay.

10

Sandra

Dec 20, 2023

·

Stayed 1 night

Clean, quiet with big breakfast. Would stay again.

10

Stacey

May 9, 2025

·

Stayed 1 night

Great breakfast. Friendly and helpful staff

10

Rex

May 8, 2025

·

Stayed 1 night

Nice place for one night on our way to Hilton Head Island. Clean room, nice breakfast with many options and easy check in/check out. Would definitely stay here again if our travels took us past this area.

8

Dustin

Jul 27, 2025

·

Stayed 1 night

Hotel was very clean, the landscaping is poor but it seems like they have been trying to remodel. The inside of the hotel was very clean and up to date. We stayed for a ball tournament with a family of 4. Breakfast was on point just wished they served till 10 so they have options of sleeping in.

8

Christina

Jul 13, 2025

·

Stayed 1 night

While lacking in aesthetic qualities, the Fairfield Inn had a friendly and accommodating front desk, easy parking, a Cracker Barrell within walking distance, and clean rooms. I am a bit of a neurotic about cleanliness and I was happy. The drain in the shower was rusting, but the shower itself was spanking clean, which I very much appreciate. And believe it or not, checkout was by 12:00 noon! Never, ever heard of that!

6

Eric

Sep 23, 2025

·

Stayed 1 night

It was okay. Breakfast was good. Hotel was clean. Was quite disappointed the Elevator was out of service. Feel like that should have been advised prior to booking as I had to carry all my luggage up and down the stairs...

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Month	Average price
January	$90
February	$89
March	$107
April	$108
May	$145
June	$108
July	$107
August	$106
September	$123
October	$122
November	$110
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $306	3
4 $103	5 $105	6 $105	7 $105	8 $105	9 $169	10 $196
11 $105	12 $105	13 $104	14 $105	15 $105	16	17
18 $105	19 $105	20 $105	21 $105	22 $105	23 $153	24 $116
25 $105	26 $105	27 $105	28 $105	29 $105	30 $148	31 $116

Fairfield Inn & Suites by Marriott Knoxville/East

Prices for Fairfield Inn & Suites by Marriott Knoxville/East

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible

Suite, Multiple Beds

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible Bathtub

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible Bathtub

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds, Roll-In Shower

Guest reviews of Fairfield Inn & Suites by Marriott Knoxville/East

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites by Marriott Knoxville/East

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $223
20 $114	21 $123	22 $127	23 $123	24 $137	25	26 $254
27 $103	28 $103	29 $108	30 $105