Name: Marriott Knoxville Downtown
Address: 525 Henley Street, Downtown Knoxville, Knoxville, Tennessee, United States of America, Knoxville, Knox County, US
Price range: $134–$614 per night
Rating: 8.7

What guests think

At Marriott Knoxville Downtown, travelers frequently praise the friendly staff, modern decor, and generally clean, comfortable rooms, while noting recurring drawbacks like road and siren noise, valet-only parking charges, and occasional lapses in housekeeping or maintenance.

The downtown location by World’s Fair Park, UT campus, and the convention center is walkable and convenient. Several guests mention a complimentary local shuttle and an on-site restaurant/bar, though breakfast and coffee can feel pricey. Overall, it’s a modern city-center stay suited to travelers who value convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is valet only and often viewed as expensive or inconvenient; several note waits at the entrance. A complimentary local shuttle and the gym earn praise.

Related guest reviews

10

Astyn

Jul 3, 2023

·

Stayed 2 nights

Stay was great and rooms was very nice. Not a fan of valet only parking as the valet people were not very attentive, plus $30 a day is bit much when you can literally walk to your car yourself. Otherwise location is really really great.

10

THOMAS

Jun 11, 2023

·

Stayed 1 night

Fantastic gym

10

Jamie

Mar 29, 2024

·

Stayed 1 night

Nice property and great location! Staff was professional; love the complimentary shuttle service

8

Thomas

May 27, 2024

·

Stayed 2 nights

Stylish, pet-friendly hotel with very good breakfast selection close to the park in Downtown Knoxville. The rooms are average size but two king beds is a plus. A bit noisy (traffic) but the biggest issue is no alternative to valet parking, especially since the parking is on the same property, less than 100 yards away. Just a big inconvenience and needless expense.

10

Kelly

Oct 31, 2024

·

Stayed 1 night

The hotel was beautiful and behind it was the World Fair Park. We were on the 8th floor with a window view and you could all the beautiful autumn colors and surrounding town. The staff was friendly and very helpful! Valet was easy, didn’t have to wait because you can text them when you’re headed down. My favorite part?! DEFINITELY the black car free transportation! Simon was awesome and we could call him to have him pick us up after taking us somewhere (within 3 miles). We went to a concert at the Thompson-Boling Food City Center and after the concert, we just missed the ride cutoff request time but we walked about 17 minutes through the UT campus and World Fair Park and it was an easy walk. I will definitely stay here again and would recommend it to anyone.

8

Enid

Jul 6, 2023

·

Stayed 4 nights

Hotel was great no complaints. No parking, you are forced into valet.

10

Patricia

Nov 26, 2025

·

Stayed 1 night

They have a complimentary shuttle that will shuttle you in a 3 mile radius. It was excellent!

10

Beth

Dec 8, 2024

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Stayed 1 night

Check in was quick and easy. The lobby is large and decorated well for the holidays. We would have liked self-parking - the valet parking was $35 per day and there were no other options

8

Shahin

Dec 30, 2023

·

Stayed 1 night

No parking but valet which costs $35 a night. And no options to self-park in at least 2 block radius - this is what I was told in the hotel. Location is convenient due to the proximity to the highway but if you're looking for a place to sleep for a night while driving through Knoxville, this Marriott is not worth it.

8

John

Nov 24, 2024

·

Stayed 1 night

Great location but w location comes listening to fire trucks and police sirens. Biggest issue is driving up it’s basically valet parking only or they make it that way. No place to park to check in. Valet is slow and blocking so vehicles are backed up into road waiting. Nice helpful reception

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Cleanliness

Many reviews describe the hotel and rooms as very clean and modern, but recurring lapses include dirty or unserviced rooms, clogged drains, and occasional odors.

Related guest reviews

10

Michael

Nov 16, 2025

·

Stayed 2 nights

Love the room layout. Very clean and spacious. The room didn't feel or smell stuffy; in fact, it seems like this hotel has a much better air filtration/flow than any other hotel we've stayed in.

2

Ashley

Nov 24, 2023

·

Stayed 4 nights

Just checked into my room; however, upon checking in, we noticed that the floors, bed sheets, and headboard were dirty. We had to remove the sheets ourselves and request for the room to be cleaned. I will never stay in this hotel again. If you decide to stay here, make sure to check the cleanliness of the room and the sheets. The beds are awful, and the sheets, goodness, imagine being wrapped up in aluminum foil all night—that's the sound of the sheets. Goodness. Do yourself a favor, and stay at the Tennessean next-door. Elizabeth and Sarah were to worry about their night audits then servicing their customer. Plates in the hallways near the elevator for server days and towels. This is definitely not 4 starts more like 1.1

4

Blake

Jul 8, 2024

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Stayed 1 night

We got a free upgrade to a different room which was nice. But we got into the room, the shower was a little disassembled, the hair conditioner was completely empty inside the shower, it looked like someone used our ‘supposedly new’ travel size lotion. The floor was also dirty inside the room. It was not the greatest stay. Inconveniences everywhere. I went to check out and NO ONE asked about how our stay was. It was just a quick receipt and on my way. Very disappointed with the staff of this hotel. Also, it is VALET ONLY. So an extra $35 a night no matter what. The valet service was HORRENDOUS. They don’t load your luggage onto a luggage carrier for you. They aren’t friendly at all. Very short with people. For $35 a night, they literally don’t do anything but park your car. That’s it. The rate for this ‘4 star hotel’ looks great, but I wouldn’t recommend it. The area isn’t the greatest. Very convenient being off of I-75. But it is directly beside a homeless shelter. Saw lots of people sleeping on the side of the street while walking back from dinner on University of Tennessee campus.

2

Michael

May 21, 2023

·

Stayed 2 nights

The room was dirty. Hair in the bed. Bugs everywhere. I killed 5 bugs in one night. We left after one night even though we paid for two. The bugs and hair made me sick to my stomach. The staff was very nice though. Front desk and valet were fantastic.

8

MARY

Jul 5, 2025

·

Stayed 1 night

Our bathroom sink was draining very slowly so I popped the top off the drain and it was disgusting and I pulled so much hair out of it and it still wouldn’t drain. I told the front desk and they did take money off of the room.

10

Beatrice

Apr 25, 2025

·

Stayed 1 night

Please clean the exhaust fan in the shower/ tub area. It's very dirty.

10

Daryll

May 6, 2025

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Stayed 2 nights

I liked excess from freeway to location and the sausage tray at the bar. The room was very fresh and clean.

10

Chris

Nov 30, 2025

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Stayed 1 night

Very nice staff. The place is very clean and looks modern. Overall an enjoyable experience.

10

Carl

Oct 15, 2025

·

Stayed 1 night

Overall very clean, bright, spacious full service hotel

8

Judy

Feb 24, 2025

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Stayed 2 nights

We came in to tour the college. Everyone was very friendly at the front desk. But we never got housekeeping done to our room. I had to call two times Finally at7:00 pm Sunday night someone brought a couple of towels. Our room when we got there was clean. But it is a noisy hotel.

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Rooms

Rooms are modern and generally comfortable, but street and siren noise are common complaints; a few guests reported AC problems, small bathrooms, or Murphy beds they didn’t expect.

Related guest reviews

4

christine

Apr 8, 2024

·

Stayed 1 night

The room had a Murphy bed. This was NOT disclosed when I booked it and they were unable to move me to another room. The mattress was very poor quality and the bed seemed unstable and made horrible squeaking sounds as we moved throughout the night. Unable to sleep at all.

6

MIKE

Nov 1, 2023

·

Stayed 1 night

Really loud room from the traffic noise to the loud heater that sounded like a freight train when it came on it woke me up so loud...

8

Vanessa

Jul 5, 2025

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Stayed 2 nights

The staff were very nice and the hotel appeared clean but the hallways to the rooms smelled. The beds were not very comfortable and the pillows were even worse. The room we were in was city side and the noise was very loud. You can hear the cars all day and night.

10

Sally

Mar 30, 2024

·

Stayed 1 night

Rooms are lovely-clean, well furnished. Our room was quite noisy from outside traffic and activity. In general, we were pleased with staff and condition of hotel and rooms. The valets were excellent.

10

Robert

Apr 19, 2025

·

Stayed 2 nights

Was in town strictly for business and didn’t have time to explore much of the hotel, such as a pool, gym or restaurant. I can only speak to the room, which was very nice, with a comfortable bed, great pillows, and a great shower with quality linens. The valet guys were top notch as well.

10

Tasha

Jul 25, 2025

·

Stayed 1 night

I specifically was looking for a hotel without carpet because hotel carpet is disgusting. Very nice update room. Very clean bathroom and loved the provided shampoo/conditioner/body wash. Very luxurious.

10

Keeley

Feb 4, 2025

·

Stayed 2 nights

It didn't bother me, but if noises and sirens bother you, this is not the place to stay. My room was fantastic, clean, and bed was comfy. It however, was very loud from the road noise. Would stay here again!

8

Brandon

Feb 29, 2024

·

Stayed 2 nights

Traffic was loud at night.

8

David

Sep 19, 2024

·

Stayed 4 nights

Th hotel is new and very clean and beautiful. It is also located within walking distance to Market Square and a bunch of other attractions, and is centrally located within the city. As with some of the other reviews, the noise from the traffic outside was pretty bad, even on the 10th floor. I realized that the odd-numbered rooms face the traffic, and the even-numbered rooms face an empty green space, so I suspect that the even-numbered rooms are much quieter. I had an odd-numbered room on the 10th floor, and it was really pretty noisy - especially if a fire truck decided to lean one their horn at two in the morning. Otherwise it was great, and I would recommend it.

6

DeDe

Jan 28, 2024

·

Stayed 2 nights

Air conditioning went out in my room twice. 2nd time had to get a fan sent to us at 130am. Not enough food options offered. Breakfast was not even available to purchase at 630am for our girls to eat before playing ball all day! I will not stay here as a guest again! They are more of a Art Gallery than there are as a Hotel

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Service

Staff is frequently praised as friendly and helpful across front desk, valet, and restaurant. However, multiple reviews cite inconsistent front-desk responses, missed requests or housekeeping, and service lapses.

Related guest reviews

10

Jared

Jun 19, 2025

·

Stayed 2 nights

Had a great experience, the room was awesome and clean and the staff was very friendly.

10

Kaitlin

Jul 14, 2025

·

Stayed 2 nights

The staff were so kind and helpful. Offering assistance as soon as they saw a person. So professional and kind.

6

Scott

Dec 12, 2022

·

Stayed 1 night

I am a Marriott Bonvoy member and stay at Marriott’s whenever possible. This hotel was very substandard regarding cleanliness and amenities. While the staff from front desk to valet were great, the room had a terrible odor and was just not the clean standards of a Marriott. Room 411 for the record. I also placed an order of coffee to be brought up the following morning and was never delivered. I hope this is seen by management so they can address this. Thx

10

Sandra

Mar 30, 2023

·

Stayed 1 night

Valet was super friendly! The young man who was writing my valet ticket had asked what brought us here and once he was informed that we would embark on a University tour he was excited to give some tips about the area as well as the school! Upon our check-in a young man named Logan had done the same! He had offered some tips about the city of Knoxville as well as some must see aspects of the school! Overall, very welcoming and very pleased upon our arrival!

10

Kacie

Dec 15, 2023

·

Stayed 1 night

The customer service was excellent. I was warmly greeted and check in was smooth. I was checking out and had a coughing fit and I asked for a water and then asked how much I owed and they said not to worry about it. But i was graduating college today so mayne that had something to do with it. Either way they wete super fantastic! M6 only issues were with the room. The usb and plugs next to the bed didnt work and the bed itself, while stylish, was surrounded with a wooden edge all the way around and i banged my shin really hard on the frame trying to get to my alarm clock. It left quite a whelp. The bed was comfortable once in it though.

10

Danuta

Jun 24, 2025

·

Stayed 1 night

From the moment we arrived, the valet team was exceptional. The front desk staff continued to impress with their genuine warmth, and the restaurant service was absolutely top-notch. Every team member, at every level, provided truly outstanding customer service.

10

Janice

Feb 20, 2023

·

Stayed 1 night

Great location with amazing helpful staff, Valet service so helpful and appreciated, room spotless! A+ experience!

10

Annarita

May 20, 2025

·

Stayed 3 nights

It was a great place to stay while in Knoxville! The staff were so helpful and professional.

6

Jonathan

Aug 1, 2024

·

Stayed 2 nights

I arrived on a late flight and arrived just after midnight. Was not received very well and found the front desk staff very uncommitted and not very engaging. Definately not helpful. This was not just when I arrived but through our the stay. I found this very surprising due 1) Always love Marriott and 2) Always love Tennessee hospitality, both of which were lacking. This is a comment about the front desk staff only.

2

Aveld

May 24, 2025

·

Stayed 6 nights

So I came to stay at the Marriott was a day late so they gave my reservation away, then charge me again, so I got double charged to stay at the hotel. Not only that my room was never cleaned the entire time that I was there when I would call for extra cleaning or to get extra towels they never came. My experience. Here was horrible. I would not recommend anybody staying at this Marriott.

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Location

Central downtown spot by World’s Fair Park, the UT campus, and the convention center, with restaurants and Market Square within walking distance. It sits on a busy roadway.

Related guest reviews

10

Paul

Jan 1, 2025

·

Stayed 3 nights

Very clean, exceptional location! Lots to do within a walkable distance.

10

mark

Jun 1, 2025

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Stayed 1 night

Very convenient location off the highway

10

sally

Dec 29, 2024

·

Stayed 2 nights

This property was fantastic! We went for a football Game Day. The location was fantastic!! Close to the school and stadium and very close to great restaurants and shops. The staff was great!

10

Shoma

Jul 13, 2024

·

Stayed 1 night

Southern hospitality at its best. Very clean and great location. Walkable to downtown

10

Keith

Jan 1, 2025

·

Stayed 1 night

Great location.

10

Scott

Jul 4, 2023

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Stayed 3 nights

It is a very convenient location. Close to the highway but not noisy. Also walkable to Gay St and market square. Park right behind it is also nice.

8

William

Jan 1, 2023

·

Stayed 19,357 nights

The location of the hotel, right on an eight-lane, busy street is probably the only downside. Easy walk to market square and the UT campus, and a very comfortable lobby. I was happy with the stay and would book again.

10

Kimberly

Feb 2, 2025

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Stayed 2 nights

The staff were really nice and accommodating. The facility was clean and inviting. It was a shirt easy walk to anywhere you needed to go. I highly recommend this hotel!

10

Janis

Jan 17, 2025

·

Stayed 3 nights

Convenient downtown location adjacent to the Worlds Fair Exhibition center. Lots of great restaurants close to hotel and even restaurant in hotel was quite good

8

Anne Marie

Nov 8, 2025

·

Stayed 1 night

Good location.

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AI-generated summary based on recent guest reviews

Dining

On-site restaurant and bar receive good feedback for quality and convenience. Complaints focus on high prices, lack of free breakfast, limited hours, and room service arriving in to-go containers.

Related guest reviews

6

lindsey

Mar 12, 2023

·

Stayed 1 night

This place is clean and very well decorated. The pillows were awful, no complimentary water in a 350 a night room. Ordered room service and all food is in to go containers. Our $33 entrée was in a plastic tub. Paid for Valet parking handed the guy $5 and he just walked away as I juggled two bags and a dog, with no help what so ever. When I made comment on needing help they stared at me from the valet podium like I was asking for the sun and the moon. They didn't even get the door. Just no the same standard I am used to from Marriott. Again the place looked great but the service was definitely lacking,

6

Javier

Nov 13, 2024

·

Stayed 3 nights

The parking is a nightmare they only valet. The walls are paper thin and so is the ceiling you can hear neighbors and people above clearly. The market exchange art installation was so cool. But the restaurant for breakfast was trash. They should just have free breakfast. Because the option that I paid for was wrong and no good.

10

Steve

Dec 20, 2022

·

Stayed 1 night

Quiet time of year but all staff were great. Special mention to the chef for great bar food and breakfasts. Well above average fresh and thoughtful food with a twist.

10

Danuta

Jun 24, 2025

·

Stayed 1 night

From the moment we arrived, the valet team was exceptional. The front desk staff continued to impress with their genuine warmth, and the restaurant service was absolutely top-notch. Every team member, at every level, provided truly outstanding customer service.

6

Dave

Nov 1, 2024

·

Stayed 2 nights

Great service at the front desk. Delicious food and great service in the restaurant. Valet is super easy. Rooms are very noisy. You hear everything from the room next door and from the street. Request a room facing the park. Confirm that the accessible rooms are accessible. We requested one for my mom and she had a bathtub in hers when we were told they all how showers.

10

laurie

Jun 17, 2024

·

Stayed 1 night

Loved the spacious lobby and the breakfast was fresh and delicious!

2

Rich

Aug 25, 2025

·

Stayed 1 night

I didnt notice there wasnt any self parking. Overpriced valet. Overpriced coffee that should have been available for free, as qell as some kind of continental breakfast. Horrible entry andnexit.

10

Angela

Jun 5, 2025

·

Stayed 2 nights

It was convenient and nice. The restaurant was good as well. Parking was expensive.

8

Jamie

Apr 12, 2023

·

Stayed 1 night

The hotel is very nice, having a restaurant in it helps when you're tired from driving, however it was very high priced. They server was boring but friendly. The valet was convenient for parking, however, it is mandatory. This hotel is located right off the freeway which is convenient, but loud noises if you're a light sleeper. Overall, the room was reasonably priced but they do nickel & dime on other things. Coffee shop closes early and is EXPENSIVE!

10

Thomas

Jan 2, 2023

·

Stayed 19,356 nights

Very nice and modern hotel, loved the restaurant, room with a view, lounge areas with fireplaces, walkable to downtown Knoxville. Also the Make Exchange artsy stuff was cool and unusual, bought a small sculpture that's now sitting on our kitchen cabinet.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$175
February	$214
March	$278
April	$253
May	$276
June	$241
July	$189
August	$241
September	$305
October	$272
November	$227
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $377	2	3
4 $141	5 $156	6 $226	7 $371	8 $228	9 $199	10 $198
11 $147	12 $188	13 $265	14 $322	15 $342	16	17
18 $149	19 $176	20 $200	21 $200	22 $274	23 $393	24 $335
25 $147	26 $256	27 $409	28 $434	29 $175	30 $218	31 $200

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $200	17 $330	18 $614	19 $614
20 $134	21 $169	22 $489	23	24	25	26
27 $141	28	29	30 $310

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Executive Room, 1 Double Bed (Mobility Accessible, Roll-In Shower)

Room, Multiple Beds

Executive Room, 1 King Bed

Room, 1 King Bed (Hearing Accessible)

Executive Room, 1 Double Bed (Hearing Accessible)

Room, Multiple Beds (Hearing Accessible)

Room, 1 King Bed

Room, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Executive Room, 1 Double Bed

Room, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed with Sofa Bed

Club Suite, 1 Bedroom

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Marriott Knoxville Downtown

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Prices for upcoming dates