Riveria Premier Suites Kuala Lumpur

Very disappointing stay. The only real positive is the location next to the train station, which makes it easy to get around Kuala Lumpur. The receptionist seemed completely uninterested in providing good service. We also had to pay a 150 RM security deposit, which wasn’t refunded until shortly before check-out, leaving us with cash we couldn’t use before leaving Malaysia. The room was dirty when we checked in, and there was rubbish left outside our door from a neighbouring room that wasn’t cleaned up. The bed was extremely hard, the furniture felt cheap, and the thin door meant we could hear everything happening in the hallway. There was also a lot of noise from outside. Finally, the elevators are a nightmare. There are far too few for such a large building, and waiting 5–10 minutes was completely normal. Overall, I would not recommend staying here.

We booked a one night stay to be close to the station and the express train to the airport. This location was great for that. It is an easy walk and to make sure we knew what to do we scoped out our route the night before. The place is a tall tower. There are great views from the pool deck and ample space for the digital nomad type (which we are not but still interesting to spy on that subculture). Nice stay.

Clinical, robotic staff ... No personal touch

Make the lifts cooler

5-8 Feb 2026 - This hotel should not be rated as 4 stars but 3 stars. Bad - Not a spanking looking room but very average. No hot water for the first 2 days. Shower handle was leaking causing the floor to get very wet. Only 1 power point was found in the entire room. Everyone complains about waiting long for the lifts (only 4 lifts for a 53-storey high building) Good - Reception was friendly, patient and helpful. The hotel has a watsapp chat to communicate with you. Very prompt and they gave helpful information for check in and check out. Good location - less than 5 minutes drive to Little India and walking distance to Nu Sentral.