Best Western Plus InnTowner Madison

The shuttle to downtown was great as parking is very limited. Worked great for our visit to UW Madison. Breakfast was also very good- would definitely stay again!

They only clean and change towels every third day? And the gym was so small. One treadmill one elliptical and one bike and some free weights. The location is great and the breakfasts are yummy

Easy access to parking lot. Close to UW Campus and Capitol Building. Friendly staff.

Check in and out was quick and easy. Staff members were friendly and helpful. Beds were comfortable and room was mostly clean, the bathroom floor could have been cleaned a little better and we didn’t have any conditioner. There were 2 lotions and a shampoo, I’m guessing it was a mistake. The pool had too much chlorine, even though I showered immediately after swimming (only in the pool maybe 30 minutes) my skin was so dry and itchy. It was nice and quiet, didn’t hear other guests and the air conditioning and refrigerator were both quiet. Did not check out the breakfast because I had plans to eat elsewhere. Loved the noon checkout time.

Shuttle service for anywhere within 2 miles of the hotel was extremely valuable. Breakfast was excellent and the meal options for dinner were also wonderful. I enjoyed the pool, hot tub, and treadmill. The artwork on the walls was pretty dull and boring--could do better there. The main elevator was slow. The staff were helpful and friendly.

Clean rooms and common areas. The staff was friendly and responsive. The hotel gym was decently equipt, but had limited options.

Comfortable stay and we enjoyed their pool/hot tub.

We did not have a great start to our trip - we arrived to find 50% of the parking lot closed for resurfacing. There was no parking available at the hotel - the staff directed us to park in the lot for the hotel up the street (0.5 of a mile away). They did not mention the hotel shuttle; they just let us go off on our own in the dark. Had I been a woman traveling alone, I would have been scared out of my mind. On returning to the hotel for the night, it became clear that there was a fleet of shuttles ready to take people to and from the hospital - a heads-up would have been nice! The front desk staff were kind, but a bit clueless. The one highlight was the delightful waiter in the restaurant.

We had a great experience, from parking, checking in and out, and a clean and spacious room. Unfortunately, the lounge and restaurant was not open. We were not given a reason or timeline on when they would be open.

We were attending a concert about 2 miles away. unbelievable place. price very reasonable, free parking, free shuttle. very good, free breakfast buffet. We will definitely use this hotel when we visit Madison again.

This was a great, clean stay! Thank you!

The room was comfortable but the room did not smell very well. It smelled like urine.

Had a 4 night stay. Could never get housekeeping to come and freshen up the room despite my asking the housekeeper to hit our room as she cleaned the room next door and several calls to the front desk. Finally, on our last night we spoke once again to front desk and were told to throw our trash and dirty towels in the hall and they'd bring fresh towels. No surprise we never got towels!Guess its too much to expect fresh towels and trash pick up once during that length of stay. Good thing we were leaving because we had run out of toilet paper and tissues.

Room spotless, friendly staff, free buffet breakfast, shuttle service.

Front desk staff was busy due to short staffing and was amazing regardless. Floor in room was damp and sticky

The lobby, restaurant, and hallways were all clean and well kept however the room we stayed in was in need of cleaning. We arrived late otherwise I would have asked for another room. I found some hair and lint in the bed I slept in. I also found some random wire on the floor next to my bed. I didnt sleep that well either because the bed was not that comfortable. At 6 am I could hear that adjoining room's occupants' alarm going off. As I was trying to get back to sleep, I couldn't help but hear the noise from the traffic outside our room. We were on the 4th floor on the back side of the hotel so not sure if would have been anywhere else. Breakfast was the best part of our stay along with the free parking. The front desk clerk was very polite and welcoming as were the other staff there but just not impressed with the room we stayed in. Needed an update and a good cleaning.

Wasn’t clean.

The staff was friendly and my room was comfortable and clean.

Friendly staff and very clean room. Seems recently remodeled.

room had an odor & musty smell gauged on price

Great location. Very noisy - could hear hallway conversations, people in adjacent rooms, doors slam very loudly and we could hear all of our neighbors toilets flushing.

Really appreciated how clean this hotel was. The decaf coffee in the lobby was a nice touch! The dinner at the attached cafe was very good, better than i actually expected. Cons: Beds weren’t the most comfortable There was only fake maple syrup out for breakfast and no other sweeteners for the oatmeal. The breakfast buffet area had an odd flow to it and got congested but that’s just an overall design flaw. Overall, we were happy with things and would stay here again.

Everything was updated, comfortable and clean. The staff from the front desk to the breakfast crew were the best and so friendly. The location was perfect for enjoying the campus and downtown. Even a few blocks from an easy to use bus stop.

Like the breakfast food, the restaurant food in the evening was good. Our mattress was too firm and tall. The king sheets and blanket did not adequately cover it. We are both tall—hubby is 6'3" and I am 5'11"—and the top of the bed was right at my hip. I was literally climbing into the bed. The shower was great. The bathroom sink is right near when you walk in. The TV was nice and big. The recliner was pretty comfortable. The staff is nice and helpful.

The room was spacious, breakfast has healthy choices, there is a free shuttle in the city. There is a refrigerator and microwave the room. It is a nice place to stay.

There are a few rooms that are right next to the indoor pool, with sliding glass doors that look out to the pool but do not open. The pool hours are from 6 am - 11 pm. The pool is very loud. We were woken up two mornings in a row at around 6 am by people in the pool. The hotel is nice just don't stay near the pool.

We stayed here because its basically right across the street from the VA. The staff were very friendly. We had a Standard room with 1 King bed and it was a small room. The bed was very hard, even for my wife who likes hard beds. Any time we or an adjacent room flushed the toilet, it sounded like the flushing of an airline toilet (very loud!). The continental breakfast was disappointing; your typical powdered eggs and stale bakery items. There are a ton of places around the area to eat, but it's a very busy area especially with all the college students. Parking gets packed really quick and it can be very hard to find a spot, especially later in the evening when most occupants are back at the hotel.

Bad wifi in the back of the building.

The A/C unit was super loud and the pillows were too soft and few.

Room and bed was very comfortable

We rented this hotel to stay at for convenience of a concert. Check-in was 3pm and we expected to have a bit of a wait in line when arriving. What we didn't expect was to NOT have a hotel room available. We traveled 6hrs to get to the concert and had absolutely nowhere to get ready for the concert. This happened to many other guests as well. We know the hotel was scrambling to turn over rooms, but at check-in when this was explained to us, we were told they'd call my cell number as soon as a room was ready - they never called me. I walked up to the front desk 28mins before we had to leave for the concert just to see if there was any possibility of a room being ready and they gave me one. This was an incredible let down for the price we paid.

The staff servicing the breakfast and dining room were EXCELLENT. Courteous, respectful, efficient and on top of everyone's needs. The Manager needs to add a tip jar and tell their staff they do a GREAT job.

Front desk was not helpful when checking in.

Rooms were clean. Front desk staff was amazing even though it was a sold out weekend because of Morgan Wallen being at Camp Randall Starium. Despite a full hotel they were able to let us check in early on Friday. Gave us helpful info on shuttles. The food at the bar inside was great, bartender was great. Even was playing movie trivia with him. I would stay here again.

Everyone was very nice !

The staff here are amazing. They are most helpful and constantly kept the public areas clean including the lobby, the breakfast area and lobby restrooms. Desk clerks were always helpful and willing to help guests.

Very comfortable. Friendly staff, great location, shuttle service is an added bonus

Checked in, got the key to my room. Everything seemed fine. But then someone else got a key to my room and tried to enter. It turned out that front desk tried give someone else my room. I thought that was weird but the people went back to front desk to get a new room. Then an hour later it happened again! The front desk gave another person a key to my room. After the second time, I went to the front desk to get it resolved. I didn't get the feeling they would have done anything had I not gone down to deal with it. It seems like when they checked me in earlier, somehow they didn't attach the room to my name or something??? I was pretty surprised that it happened again and that the front desk didn't seem to do anything to make sure it didn't happen again after the first time. I'm glad I was working in my room with the extra locks in. Had I not been there, someone would have been able to walk right in with all my stuff just sitting there! But even then, I was on edge for the rest of my stay, wondering if someone else was going to walk in. Was pretty disappointed that the front desk barely seemed to care about the issue.

Breakfast menu was better than standard for a hotel. The thing that sets this hotel apart has to be the staff. It’s everyone there! The frontdesk was always kind, helpful, efficient; the housekeeping was also! The shuttle guys were almost all great, one was a little rude, but I would be too driving in that traffic. I do feel the shuttle guys boogie and do a great job, we never waited long, the maintenance people were even friendly! We were on the first floor, the room was a bit tight and the counter in the bathroom was oddly low. I am glad we weren’t at the hotel much, because I would not have enjoyed that. Pool area was very clean also.

Hotel did not have my reservation, even though I had a confirmation number from Hotels.com. Clerk was rude and refused to provide any assistance.

Clean and conveniently close to campus

Walkable to hospital and had a few restaurants nearby plus great ice cream shop across the street! Room very clean and bed soft and comfy- slept well!!

Everything was updated, comfortable and clean. The staff from the front desk to the breakfast crew were the best and so friendly. The location was perfect for enjoying the campus and downtown. Even a few blocks from an easy to use bus stop.

Good, close to university

Walking distance to Camp Randall stadium. Clean nice hotel with a pool and a good restaurant. Nice and friendly staff also.

Very convenient location, but very busy traffic whose noise can make sleeping difficult.

We stayed here for Madison’s Coldplay concert. The hotel was extremely accommodating during this stay by offering multiple shuttles to and from the stadium. The welcoming signs (specifically for guests of the concert) were also a nice touch. The hotel is also a perfect location if you wish to walk to UW’s stadium - perhaps a 15 minute walk. Breakfast was good, and plenty of parking is available. And don’t forget to try the ice cream shop across the street!

Easy access to parking lot. Close to UW Campus and Capitol Building. Friendly staff.

This is the second time I've stayed at this hotel when visiting Madison. It's priced well and free parking is a huge bonus, plus the shuttle is awesome. So close to the University, Hospital, and great restaurants. Highly recommend.

We stayed at the Best Western Plus InnTowner Madison during a difficult time, as we had a family member in the hospital nearby. The location was extremely convenient—it gave us a short walk between the hotel and the hospital, which was a nice way to get fresh air and exercise. It also saved us from paying daily hospital parking fees. The hotel itself was comfortable and had the convenience of a bar and restaurant onsite. Dinner and breakfast were easy, and while the breakfast was basic, it was fine—I just wish the hours were a little longer. They also had a small convenience store with snacks and a section for basic over-the-counter medicines, which was especially helpful when we needed little things without leaving the hotel. The staff was accommodating and kind, which we truly appreciated given the circumstances. The only issue was at check-in. The computers were down, and we were supposed to receive the hospital discount rate. Instead, we had to book through Expedia, which ended up costing us about $50 more than what the discounted rate would have been. It would be helpful if Expedia offered a way to apply the hospital discount directly when booking, especially when hotel systems are down. Overall, our stay was comfortable and convenient, and the staff’s kindness really stood out during a stressful time.

Really appreciated how clean this hotel was. The decaf coffee in the lobby was a nice touch! The dinner at the attached cafe was very good, better than i actually expected. Cons: Beds weren’t the most comfortable There was only fake maple syrup out for breakfast and no other sweeteners for the oatmeal. The breakfast buffet area had an odd flow to it and got congested but that’s just an overall design flaw. Overall, we were happy with things and would stay here again.

Smooth check-in process. Spacious room. Plenty of dining options offsite as well as a restaurant onsite. I love the automatic espresso machine that makes a variety of coffee drinks for the breakfast buffet.

Very clean. Friendly staff. Free shuttle to downtown. Excellent breakfast.

Best continental breakfast!

This is a great place to stay. The staff was helpful and everything went well with our stay. I appreciated the free breakfast and the restaurant also served great food for dinner. The neighboorhood has some real gems like the Ice Cream Social and Lombardino's.

It was a great stay. Especially the breakfast

Fantastic breakfast. Clean rooms. Great pool and hot tub. Friendly staff. ALWAYS Stay here when we visit Madison!

Breakfast included, food variety and healthy options.

The restaurant and bar are 1st class. Food is excellent, especially the pizza, steak and fish and chips.

Comfy hotel. Clean and well maintained. Front desk so friendly. Rooms are spacious and updated. Friday breakfast was great, but Saturday was seriously disappointing since they state they’re open until 10am on weekends and closed before 10!!! Now we have to spend $40 on a breakfast that should’ve been free. We picked this hotel because of proximity to UW and also because of the hearty breakfast to start the day.