Name: Tru By Hilton Columbia Downtown
Address: 400 Gervais Street, Building 2, The Vista, Columbia, South Carolina, United States of America, Columbia, Richland County, US
Price range: $109–$835 per night
Rating: 8.63

What guests think

Reviews of Tru By Hilton Columbia Downtown highlight very clean, modern spaces, friendly staff, and an unusually good, varied breakfast, while noting recurring drawbacks like paid, sometimes limited parking and occasional elevator issues causing waits during busy times.

Guests frequently praise room comfort and the lively lobby with a bar, games, and a solid gym, and several appreciate the convenient location near USC and downtown restaurants. Some note the absence of a pool, occasional noise, and minimalist rooms lacking in-room coffee makers or microwaves. Overall, expect a contemporary, low-fuss stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern shared spaces with games and an on-site bar, plus a well-equipped gym; several guests also enjoyed evening socials. Downsides include paid/app-based and sometimes scarce parking, occasional elevator outages, and no pool; Tesla chargers are available.

Related guest reviews

10

Vonetta

Jul 7, 2025

·

Stayed 2 nights

The hotel was great but it not having a pool is the only downside.

10

kristi

Aug 26, 2025

·

Stayed 2 nights

Clean, quiet. Parking is a bit crazy but is on property. Tesla chargers available

10

JACOB

Jul 23, 2025

·

Stayed 1 night

Breakfast was great, rooms clean and everything was really nice, only problem we had was they had 3 elevators and only 1 worked. Having 7 floors meant it took such a long time to get to room or to leave. But other then that was a great place

10

Robin

Jul 4, 2025

·

Stayed 4 nights

A beautiful space! Lots of fun game and social options. Beautiful laundry room. Large gym. The breakfast especially the taco bar was a win! The staff was so kind and helpful! I was ready to move in. Had everything I needed and more! Also could walk to so many restaurants and shops and grocery store! Right across from our favorite museum as well.

10

Casey

Dec 5, 2025

·

Stayed 1 night

From the minute we walked in every thing was great. From the people that checked us in, the room was nice and clean. There was a manager’s social in the evening with drinks and snacks and then the breakfast. When we were leaving I told my wife that this is the nicest hotel we’ve stayed in, in years. There’s a little game area, bar and convenient to everywhere we had to go. We said we’ll be planning more trips to Columbia and be staying here. Thank you for a great experience

10

Jennifer

May 9, 2025

·

Stayed 1 night

Great location. Everything feels new. Plenty of close parking (paid by app $12 per day/night). Have a bar that serves food in the lobby (5pm to 10pm); great atmosphere but they need a wait person to help the bartenders. Too long a wait for food and drinks as the 2 bartenders doing it all were slammed. Will stay here again.

10

Robert

May 3, 2025

·

Stayed 1 night

parking is a pay on an app system. Confusing at the least. Not charged until the end of 24hrs So you never get confirmation if you are paid or not. I was worried my car would be impounded

10

Michele

Dec 5, 2025

·

Stayed 1 night

Very clean and well decorated lobby. They also had surprise wine and beer evening with soup and salad. This was very nice. Room well set up and very comfortable. Nicely done breakfast and coffee area, plenty of room to accommodate lots of guest without feeling crowded. Only complaint is the $12 parking fee, that should be part of the hotel nightly cost. Overall would recommend and I would stay there again.

10

Jennifer

Aug 23, 2025

·

Stayed 1 night

Clean, new hotel. Love the hard wood floors in the rooms. Downstairs has a lot of amenities. Staff was very nice and willing to help meet your needs. Will stay again!

8

Cheryle

Jul 20, 2025

·

Stayed 2 nights

They offer a.full breakfast the staff is so friendly. There was not a pool on site but we found other things to do.

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Cleanliness

Cleanliness draws consistent praise, with many calling rooms and common areas spotless and the property feeling new. A few reported lapses such as a roach, an unflushed toilet, or dirty floors/elevators.

Related guest reviews

10

Brigitte

Dec 29, 2025

·

Stayed 1 night

Spotless, courteous, close to overly thing. Overall great, will come back.

10

Dan

Nov 30, 2025

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Stayed 2 nights

Clean rooms, great breakfast and super friendly staff!

10

Theresa

Jul 10, 2025

·

Stayed 1 night

Exceptionally clean and updated!

10

james

Dec 19, 2025

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Stayed 1 night

Great staff very clean.

2

Joel

Sep 11, 2025

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Stayed 1 night

Parking lots full. We wait 1 houre for an space. The floors and the elevators dirty. The police was in the hotel because something happened in a room. Very bad experience.

10

Steve

Sep 26, 2025

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Stayed 1 night

Very clean rooms- property looks brand new

10

Belit

Dec 18, 2025

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Stayed 1 night

Very Clean, Staff were excellent, kind, patient and understanding. The room was comfortable, with everything I needed. Breakfast was good.

10

Jonathan

Sep 15, 2025

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Stayed 1 night

The hotel is immaculate! Everything is so clean and new. The breakfast in the morning was delicious!!! Definitely NOT your typical free breakfast! Had many hot items including a breakfast taco bar that amazing!

6

Kelly

Jun 29, 2025

·

Stayed 1 night

The staff at the check in counter were excellent. I did not realize when booking they charge $20 for overnight parking. Upon entering the bathroom the toilet had been used and not flushed. It made me wonder if any cleaning had been done since the previous guest.

4

Deborah

Aug 1, 2025

·

Stayed 1 night

Rating: ★★☆☆☆ (2/5) I’ve always chosen Hilton for reliability and comfort, but this stay was a major disappointment. Upon entering my room, I discovered a roach, which understandably made me very uncomfortable. I had to request a room transfer. In addition, I originally booked a two-queen bed room but asked if I could switch to a one-bed room. I was told there were none available, only to hear staff offering a one-bed room to another guest moments later. When I asked about it, I was told it was because I had booked through a third party—this felt unfair and dismissive. To add to the frustration, the coffee station offered cold coffee, which I had to throw out. The one positive part of my stay was the overnight staff member—she was extremely kind, helpful, and genuinely made an effort to greet guests by name. Her hospitality stood out and was greatly appreciated. Unfortunately, the overall experience did not meet the standards I expect from Hilton.

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Rooms

Rooms are modern and generally comfortable, with minimalist layouts and hard-surface floors. Trade-offs noted include no in-room coffee makers or microwaves, occasional noise, and minor issues like fridge sounds, faulty phones/remotes, or doors not closing.

Related guest reviews

8

Tyrone

Mar 9, 2025

·

Stayed 2 nights

A very new property.. staff were very friendly and a very nice variety for breakfast. Only thing that caught my attention. My room was very small. I would stay again and recommend friends.

10

Tiffanie

Aug 31, 2025

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Stayed 1 night

Only thing is the walls are thin. Car outside in the middle of the night reving his engine.

8

Earl

Jul 16, 2025

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Stayed 3 nights

The place was looked very nice but the room kept making noise from the fridge and the pillows were to soft and it was hard to sleep with them

10

Rebecca

Mar 5, 2025

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Stayed 1 night

I believe we were the first people to stay in that room. The view of the sunsetting over the river was absolutely amazing. The phone in very clean room, did not work and I did not ask to fix it so late in the night. My son and I wanted some midnight snacks so we tried to get room service but could not due to the phone.

10

Sally

Nov 24, 2025

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Stayed 1 night

Easy check in, room is good size, clean, with modern bath. Staff is friendly and helpful. Lots of breakfast options.

8

Terri

Jun 27, 2025

·

Stayed 2 nights

The breakfast was really great! Unexpectedly delicious. So many options! The room’s bathroom door wouldn’t close.

10

Jennifer

Aug 10, 2025

·

Stayed 3 nights

The visit was fantastic with location and comfort. No coffee pot in rooms, so be warned that you may want to bring your own unless you are okay with the lobby. Elevators take a while if hotel is busy. Breakfast and service in the mornings for breakfast was amazing!!!

8

Julie

Jul 6, 2025

·

Stayed 2 nights

Had a great stay at this Tru location. Room was nice and everything was clean. Staff were friendly. Only issues I had was the remote to the tv needed new batteries. I tried to call the front desk, but the phone would not dial down. Walked down to ask and they said someone would be up shortly, but I never got the batteries. The Samsung TV did not seem to have buttons on the tv and I looked and pressed everything, just a power button. So I had no TV the 3 days I stayed, which wasn’t a huge deal. The on site restaurant was ok. Not a huge selection but good for a quick bite if you don’t want to go out. Breakfast was great both days. The gym was really nice and had a good selection of equipment. It was kept very clean. The room is very modern and cozy. Standard basics are provided like hair dryer and iron, shampoo, conditioner, etc… As for noise from neighboring rooms, it is minimal. I could hear a baby crying twice during my stay and occasional mumbles or very low TV. Nothing that really disturbed me. I use a sound machine to sleep so it covers up noise easily. Other than the TV little snafu i enjoyed my stay and would stay again.

8

Renate

Jun 24, 2025

·

Stayed 5 nights

Property and all spaces are excellent. Close to many restaurants and shops. I guess I missed something but, my room didn't even have a clock or storage for clothing. hanging clothes are right in the living area. I survived but, I wouldn't do it again.

10

Robert

Jul 16, 2025

·

Stayed 2 nights

Clean, modern. Good enough breakfast. No microwave or coffee maker in room. No pool.

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Service

Staff are widely described as friendly, helpful, and efficient. Some guests experienced slow or uneven service at check-in or the bar, and occasional responsiveness issues with housekeeping requests.

Related guest reviews

10

Kimberly

Aug 10, 2025

·

Stayed 4 nights

I've stayed at so many hotels in Columbia during my daughter's 4 years at USC. Just moved her in for graduate school, and this was my favorite. Everyone raves about The Graduate, while it has its charm, I enjoyed my stay here far more. The hotel felt so clean and everyone (except perhaps the front desk guy who checked us in late at night) ywas incredibly nice and accommodating. I've stayed at most of the nicer hotels in the downtown and Harbison area, and though Tru is considered a no frills brand, I thought you were exceptional. One of the best free breakfasts we have ever had (amazing carnitas!) Best part of breakfast was this wonderful couple that was working the breakfast area. They were so friendly, fun and helpful. We felt like this woman was our personal waitress. We felt so well cared for for our entire 4 night stay. Hoping to stay with you for her graduation in May. Unfortunately we may have to find a less expensive option further away that weekend. Keep up the great work!

10

Robert

Sep 11, 2025

·

Stayed 1 night

Super kind staff! very welcoming

10

tyler

Oct 12, 2025

·

Stayed 1 night

I had a great experience, my room was clean, breakfast had a great variety of fresh options, each coworker I interacted with was very helpful and friendly. Would 100% stay here again.

8

Louis

Jul 16, 2025

·

Stayed 3 nights

They need to improve their service. Check-in is scheduled for 3:00 p.m., and even though we arrived at the hotel at 5:00 p.m., the room wasn't ready, and we had to wait until 6:30 p.m. to get in. However, the delay wasn't compensated in any way even though we asked to check out a little later, it was denied. We asked twice for the used towels to be replaced and received no service.

10

Jeffrey

Jun 28, 2025

·

Stayed 2 nights

We have stayed in a number of Hotels on this trip. This was the best by far. Great staff. Great breakfast. Great service. Great location...we were visiting USC. Will stay again.

10

athena

Aug 16, 2025

·

Stayed 4 nights

Lilly at the front desk is the best!!

10

Curlena

Jul 27, 2025

·

Stayed 2 nights

Normally, I would not give any hotel all 5 stars in every category. However, this hotel deserves more than 5 stars. If i could give this hotel 9 stars i would. The staff was amazing with EXCELLENT customer services. Mrs. Jackie (breakfast cleaning lady I believe that was her name) she was so sweet and funny. The breakfast was amazing and good.

4

Dexter

May 29, 2025

·

Stayed 1 night

The Hotel was clean and my room was fine. However, my room wasn't available (being cleaned) till 4:30 pm and check in was at 3:00 pm. Then, I sat at the bar for 6 mins with a menu in my hand without help. I moved to a table and still no one even spoke to me for another 8 mins. They weren't that busy! Service was none existant and I will bypass this hotel in the future.

10

Belit

Dec 18, 2025

·

Stayed 1 night

Very Clean, Staff were excellent, kind, patient and understanding. The room was comfortable, with everything I needed. Breakfast was good.

4

April

Sep 15, 2025

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Stayed 1 night

Refrigerator leaked and got my suitcase and clothes all wet. Only one elevator worked and waited a long time to get up and down to the room. Only one staff checking in and waited 20-30 minutes to check in. The breakfast was gross, eggs and French toast was rubbery. They only clean your room every other day and wouldn’t bring us new towels after using all the towels to dry the floor. Only thing we liked was the Starbucks across the street and how large the room was.

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Location

Convenient for downtown Columbia and USC, with restaurants, shops, and attractions close by and easy highway access. Suits campus visits, events, and city stays.

Related guest reviews

10

James

Jun 30, 2025

·

Stayed 1 night

Great location

10

Jeffrey

Jun 28, 2025

·

Stayed 2 nights

We have stayed in a number of Hotels on this trip. This was the best by far. Great staff. Great breakfast. Great service. Great location...we were visiting USC. Will stay again.

10

Jennifer

Aug 20, 2025

·

Stayed 2 nights

Great location

10

Robin

Jul 4, 2025

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Stayed 4 nights

A beautiful space! Lots of fun game and social options. Beautiful laundry room. Large gym. The breakfast especially the taco bar was a win! The staff was so kind and helpful! I was ready to move in. Had everything I needed and more! Also could walk to so many restaurants and shops and grocery store! Right across from our favorite museum as well.

10

TERRI

Jul 30, 2025

·

Stayed 1 night

Nice property. Centrally locted to restaurants and attractions. Clean room. Comfy bed. Great amenities. Staff was awesome. Only complaint is handicap permits/plates were not excluded from parking charge. However, I will eturn to stay at property again.

10

Tiffany

Oct 21, 2025

·

Stayed 1 night

This hotel was beautiful and a great location For a concert I was in town for! The breakfast was AWESOME! Hashbrowns, eggs, bacon, waffles are what I had but they had so much more!

10

Alexia

Jul 8, 2025

·

Stayed 3 nights

The entire hotel was amazing! Close range to quite a few activities downtown and the breakfast was great!

10

Louis

Sep 1, 2025

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Stayed 3 nights

Lovely staff, clean, 24 hour manned front desk- easy drive to everywhere in Columbia!

10

Martina

Jun 17, 2025

·

Stayed 1 night

We did a college visit to USC and this hotel is within a 5 minutes drive to campus. Good breakfast also.

10

Kedra

May 9, 2025

·

Stayed 2 nights

I love this property and location, I've stayed at other locations jn the same city but this one is conveniently located to downtown and great night life ans restaurants.

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AI-generated summary based on recent guest reviews

Dining

Breakfast stands out for quality and variety, with frequent praise for hot options and features like a taco/carnitas bar. The lobby bar serves food, though a few found some breakfast items cold or bar service slow.

Related guest reviews

10

Troy

Nov 16, 2025

·

Stayed 1 night

Everything was very clean. Breakfast options were amazing. Especially the chicken verde tacos. Associate 'Gigi" was so helpful and friendly. We will definitely be back!

10

Heidi

Oct 5, 2025

·

Stayed 3 nights

The breakfast was the best I have ever had at a hotel. Lots of options, including healthy ones.

10

Marcella May

Jul 19, 2025

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Stayed 4 nights

Best breakfast! I like the simplicity of the rooms because I feel like they are easier to keep clean (minimal furniture, hard-surface flooring, etc.) and the lobby area with the bar was always lively.

10

Qian

Dec 27, 2025

·

Stayed 1 night

Clean room, nice staff and very good free breakfast.

8

David

Jul 6, 2025

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Stayed 1 night

Some food items quality on breakfast buffet can be improved, eggs, bacon not good quality.

10

mike

Jul 2, 2025

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Stayed 1 night

great new hotel with a great breakfast

10

James

Dec 4, 2025

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Stayed 1 night

Went for concert in area, staff was very friendly and helpful. Room was comfortable, breakfast was fantastic. Very nice !

10

Jennifer

May 9, 2025

·

Stayed 1 night

Great location. Everything feels new. Plenty of close parking (paid by app $12 per day/night). Have a bar that serves food in the lobby (5pm to 10pm); great atmosphere but they need a wait person to help the bartenders. Too long a wait for food and drinks as the 2 bartenders doing it all were slammed. Will stay here again.

10

Jonathan

Sep 15, 2025

·

Stayed 1 night

The hotel is immaculate! Everything is so clean and new. The breakfast in the morning was delicious!!! Definitely NOT your typical free breakfast! Had many hot items including a breakfast taco bar that amazing!

8

Barbara

May 26, 2025

·

Stayed 2 nights

It was alright for what was needed. Breakfast had options - but was cold… I think sterno was out. Phone in room didn’t work. AC wasn’t cooling past 70. TV channel guide channels were not correct, were two off. Staff were attentive.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2	3
4 $163	5 $146	6 $160	7 $157	8 $200	9 $244	10 $282
11 $131	12 $146	13 $146	14 $146	15 $141	16 $189	17 $212
18 $120	19 $158	20 $183	21 $203	22	23	24
25 $224	26 $163	27 $235	28 $219	29 $343	30 $171	31 $171

Tru By Hilton Columbia Downtown

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds, Bathtub

Room, 1 King Bed, Mobility Accessible, Bathtub

Room, 1 King Bed, Hearing Accessible, Bathtub

Room, 2 Queen Beds, Mobility Accessible, Bathtub (Roll-In Shower)

Room, 1 King Bed, Bathtub

Room, 2 Queen Beds, Hearing Accessible, Bathtub

Guest reviews of Tru By Hilton Columbia Downtown

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Columbia Downtown

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $835
20 $138	21 $155	22 $146	23	24 $203	25 $155	26 $155
27 $109	28 $127	29 $128	30 $128