Name: Fairfield Inn and Suites by Marriott Rochester West/Greece
Address: 400 Paddy Creek Circle, New York, United States of America, Northwest Rochester, US
Price range: US$122–US$276 per night
Rating: 8.68

What guests think

Across reviews, Fairfield Inn and Suites by Marriott Rochester West/Greece is praised for friendly staff, clean comfortable rooms, and good, varied breakfasts, while recurring complaints focus on pool and hot tub closures or cleanliness, plus occasional after hours service lapses.

Guests like the quiet, convenient location near restaurants, shopping, Unity Hospital, and Route 390 for getting around. Rooms are often spacious and comfortable, though a handful mention firm or worn mattresses, small bathrooms, mechanical noise, or isolated housekeeping lapses. Overall, expect a friendly, convenient stay with solid essentials, and consider confirming amenity status if those matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub receive the most criticism, with recurring closures, cleanliness problems, temperature issues, and crowding. Guests appreciate free parking and the outdoor courtyard/patio, though winter parking lot conditions were an issue for some.

Related guest reviews

6

Mary

28 Sept 2025

·

Stayed 1 night

Hot tub was out of order and the only one who could work the fire pit didn't come in until 10 pm so the 2 main reasons I picked this over nearby hotels werent even avaliable.

10

Diane

12 Aug 2025

·

Stayed 1 night

Free parking was great! Excellent breakfast buffet!!

8

Joshua

31 Mar 2025

·

Stayed 3 nights

The staff is very helpful and welcoming. They offer mini food services and an early breakfast option. The beds have pillow top, but are quite firm. There is a single coin-op washer and dryer; bring soap. Workout room is two treadmills with TV. Pool was very busy every day with kids, although the water was green/murky. Highly recommend Silo restaurant within walking distance, the food there is outstanding making this hotel a great location to food options.

6

Lisa

23 Feb 2025

·

Stayed 1 night

Stayed in town to take my daughters swimming. The pool was absolutely packed and extremely small. Seating was all taken so most adults were standing.Jacuzzi was impossible to use. At least 10 people at a time were inside at a time.

2

Alan

22 Sept 2024

·

Stayed 1 night

Pool and spa area were CLOSED during our stay, fully half the reason we booked this hotel. Staff informed me lack of pool/spa maintenance has been a PROBLEM here for some time, and reviews confirmed that this is the case. Additionally, the bathroom in our room was TINY and CRAMPED. On the plus side, the staff were phenomenally friendly and the room was clean. Breakfast choices were limited, I've seen much better at other Fairfield Inns. I've asked for half my money back and won't be booking with any hotel affiliated with Marriott again, as the last one in another city had a VILE pool. I'm so disappointed and DONE with Marriott, these hotels used to be great!

2

Vivian

23 Sept 2024

·

Stayed 1 night

Before I checked in I specifically asked the front desk staff if they had a pool and she said they did. We check in go get pool clothes on and the pool is closed for repair mind u it was maybe 20 min from the time. Went to the front desk staff and she’s like oh yea it’s closed for the day for repair, well why didn’t you tell me that before I checked in, I literally only booked the room for then pool. And she go ohh I’m sorry. Like really.

4

Precious

27 Jul 2025

·

Stayed 1 night

I went for the hot tub and that wasn't working !! So that really sucked. I wanted to leave!

10

Taryn

18 Jun 2023

·

Stayed 1 night

Loved the back patio and fire table it was a great way to relax! Everything was very clean and efficient

8

Nikki

19 Jul 2025

·

Stayed 2 nights

The breakfast bar is one of the best I've seen...thoughtful options for gluten free and vegetarians! The lobby (this doubles as the dining area)is beautiful and spacious. Outdoor courtyard is lovely. The hot tub area didn't seem to be monitored/maintained on a consistent basis. The hot tub water was very low and had a towel floating in it later in the day when we checked. We walked over the bridge to the Mexican restaurant, and that was very good!

2

Katherine

23 Feb 2025

·

Unplowed parking lot and property, stuck cars in the lot. Thank goodness we had an SUV and could get out. The pool was GROSS. So gross it was closed the next day so the kids couldn’t swim even though we had until noon.

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Cleanliness

Rooms are often rated very clean, but cleanliness in the pool/spa area is a recurring issue. A few guests reported housekeeping or property upkeep lapses.

Related guest reviews

10

Joseph

14 Sept 2025

·

Stayed 1 night

Friendly staff, clean room

4

Alex

11 Jul 2025

·

Stayed 1 night

Our pillow had blood on it upon arrival and the pool was unkempt.

8

Theodore

9 Jun 2025

·

Stayed 9 nights

Room/bathroom was decent except for ventilation cannot be turned off. Good enough breakfast buffet and coffee. Low traffic noise. Table area outside entrance was not swept my 9 days there. Only 1 elevator, long wait when hotel full. Great location, restaurant/bar options in walkable distance. Parking lot for some reason not "responsibility" of hotel.

10

Dawn

12 Sept 2025

·

Stayed 1 night

Excellent service, clean rooms, kind staff, great breakfast with gluten friendly and healthy options too, great variety of herbal teas, coffee and fruit all day, very well run hotel, have already recommended to others.

8

melissa

29 Dec 2024

·

Stayed 2 nights

I loved everything about the property except for the pool, it was green and dirty. I pointed it out to the staff and they added chlorine to it. It was still not clear.

10

deborah

12 Nov 2025

·

Stayed 1 night

Squeaky clean room

10

Ryan

26 Aug 2025

·

Stayed 1 night

Very clean, newer hotel. Many breakfast options. Friendly staff.

2

Cindy Sue

16 Jan 2025

·

Stayed 1 night

The pool and spa were not clean. The spa was cold. Our room was near a loud fan that ran all night.

10

BARBARA

10 Jun 2025

·

Stayed 2 nights

We stayed for 2 night and i have no complaints, hotel and room were extremely clean, popl area was well kept and did not overwhelm with the clorine smell. Staff was very helpful at all times. Breakfast was good and plentiful, nothing famcy but just enough to get you started in the morning. If i was foing to complain i would say yhe beds are a bit uncomfy but nothing that would make you loose sleep. House keeping was so helpful. Very quiet area however accessible to many restaurants and the highway.

2

Katherine

23 Feb 2025

·

Unplowed parking lot and property, stuck cars in the lot. Thank goodness we had an SUV and could get out. The pool was GROSS. So gross it was closed the next day so the kids couldn’t swim even though we had until noon.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many noting quiet stays. Some mention firm or sagging mattresses, small bathrooms, and occasional mechanical noise or minor maintenance issues.

Related guest reviews

8

Joshua

31 Mar 2025

·

Stayed 3 nights

The staff is very helpful and welcoming. They offer mini food services and an early breakfast option. The beds have pillow top, but are quite firm. There is a single coin-op washer and dryer; bring soap. Workout room is two treadmills with TV. Pool was very busy every day with kids, although the water was green/murky. Highly recommend Silo restaurant within walking distance, the food there is outstanding making this hotel a great location to food options.

8

Theodore

9 Jun 2025

·

Stayed 9 nights

Room/bathroom was decent except for ventilation cannot be turned off. Good enough breakfast buffet and coffee. Low traffic noise. Table area outside entrance was not swept my 9 days there. Only 1 elevator, long wait when hotel full. Great location, restaurant/bar options in walkable distance. Parking lot for some reason not "responsibility" of hotel.

8

Melanie

4 Apr 2025

·

Stayed 1 night

Quiet accommodations for our one night stay in the area. The room was clean and tidy with plenty of room. There are restaurants within walking distance which is convenient. I would stay here again the next time I'm in the area. The hotel is a short and easy drive to the Kodak Center.

8

Christina

1 Jun 2025

·

Stayed 1 night

Great rooms, suites are big. Had a birthday party and the kids enjoyed the pool/hot tub.

10

Tony

29 Apr 2025

·

Stayed 1 night

The room was very spacious and well equipped. The only thing I’d count as a slight negative was the shower head. It worked fine but had a very wide spray and the pressure wasn’t very good.

10

Inara

11 Mar 2025

·

Stayed 2 nights

Nice hotel, very comfortable bed, clean.

6

Joan

9 Jan 2025

·

Stayed 2 nights

Breakfast was disappointing, but the room was very comfortable.

10

Laura

13 Apr 2023

·

Stayed 2 nights

We always stay here when visiting family. Clean and super-comfy beds. Great breakfast. Nice pool and hot tub, and, most of all, always a very nice and helpful staff.

8

Neil

22 Dec 2024

·

Stayed 1 night

The hotel was great. Rooms were nice and food atbbrekfast was alsomgood. My only complaint was staying room 308, there was some kind of a generator or water tank continuously running the whole time we were there. Makes it hard to sleep for light sleepers. I would go back for sure and just make sure to stay in another room.

10

Mary

25 Jan 2025

·

Stayed 1 night

The only negative is that the mattresses are starting to get a bit worn. They were very comfortable but beginning to show some sagging. Other than that the hotel was perfect.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with standout individual service. However, several guests reported difficulty reaching front desk staff after hours, and a few cited booking or billing issues.

Related guest reviews

2

William

8 Dec 2023

·

Stayed 2 nights

Bathroom is extremely small. Heat didn’t work tub was clogged which caused rised-water. When I requested a different room, front desk attendant was rude and condescending.

2

David

17 Oct 2024

·

Stayed 4 nights

The hotel cancelled our reservation that was made five weeks prior to our visit. I was not notified of the cancellation until I arrived to check-in. The excuse they made was that the hotel was overbooked, even though I had my choice of rooms when I made the reservation. They offered no help in finding another reservation at any other location.

4

jessica

22 Jan 2024

·

Stayed 1 night

When we decided to stay another night due to bad weather, we were told it would cost $109. My card was charged $150. When checking out, i stood at the desk for over 10 mins and nobody came out. A food server walked by and asked if anyone has come out, i advised no, she asked if i was checking out, i advised yes, she wrote my room number down on a sticky note and said she would pass it along. That made me feel uneasy, so while i was on the road, i called hotel to make sure i was checked out, and immediately when lady answered, i was asked to hold. I did finally get my answer, but not impressed by customer service at all.

10

Dawn

12 Sept 2025

·

Stayed 1 night

Excellent service, clean rooms, kind staff, great breakfast with gluten friendly and healthy options too, great variety of herbal teas, coffee and fruit all day, very well run hotel, have already recommended to others.

10

Brandon

14 Mar 2025

·

Stayed 1 night

Exceptionally friendly.

10

Laura

13 Apr 2023

·

Stayed 2 nights

We always stay here when visiting family. Clean and super-comfy beds. Great breakfast. Nice pool and hot tub, and, most of all, always a very nice and helpful staff.

8

Lea

27 May 2025

·

Stayed 2 nights

It was a good choice for a weekend stay and worth it for the deal we got, but it was hard to find front desk staff after hours. We needed to check in at 9 pm, and it took 20 minutes to find someone. Pool was small, but our kids had fun.

8

Ivan

28 Jan 2024

·

Stayed 2 nights

I loved the service Lea was the best Very attentive and very friendly

8

Michele

14 Jul 2025

·

Stayed 3 nights

Liked everything except when I was checking oit at 4:30 am no one responded to the buzzer twice in 10 minutes. Sign said be back shortly. Really?

10

daniel

17 Dec 2025

·

Stayed 1 night

Staff and accommodations outstanding.

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AI-generated summary based on recent guest reviews

Location

Quiet, convenient base near Route 390 with restaurants, shopping, and venues like the Kodak Center within easy reach; several note walkable dining.

Related guest reviews

8

Nick

3 Apr 2025

·

Stayed 1 night

Good location. Walkable restaurants nearby.

10

Crystal

28 Mar 2025

·

Stayed 1 night

Clean hotel, our room was huge. Perfect location for dining, stores and the hospital.

10

Helen

12 Aug 2025

·

Stayed 2 nights

Breakfasts were quite good. Pool was very nice. Location quiet but near some restaurants that are family friendly. Although not close to any one location we were going--Genesee Village, Ganondagon museum, Erie Canal tour, Museum of Play, it was a reasonable distance from all of them--they are quite spread out.

8

Melanie

4 Apr 2025

·

Stayed 1 night

Quiet accommodations for our one night stay in the area. The room was clean and tidy with plenty of room. There are restaurants within walking distance which is convenient. I would stay here again the next time I'm in the area. The hotel is a short and easy drive to the Kodak Center.

10

donna

8 Jan 2024

·

Stayed 3 nights

Very convenient location for our stay

10

Kailee

1 May 2024

·

Stayed 2 nights

Easy access to main roads and several dining options around

10

Thomas

30 Apr 2025

·

Stayed 1 night

Very close to shopping, restaurants, Unity Hospital and the 390. Being close the the 390 gets you on the fast moving highway system to get anywhere you need to go in Monroe County. If you are a runner, there is an awesome trail that runs north along 390 north for safe car free running.

10

Jean

28 Jan 2024

·

Stayed 1 night

Very convenient to concert venue

10

Monica

8 Jul 2025

·

Stayed 1 night

Quiet clean close to restaurants

10

Thomas

7 Oct 2023

·

Stayed 1 night

Great location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for being good, clean, and offering variety, including gluten-friendly options. A minority found it limited, slow to replenish at busy times, or closed earlier than expected.

Related guest reviews

8

Song

29 Dec 2024

·

Stayed 2 nights

We understand there’s increasing amount of people during the holiday season. Keeping breakfast fulfillment faster would be an opportunity to improve.

10

Diane

12 Aug 2025

·

Stayed 1 night

Free parking was great! Excellent breakfast buffet!!

8

Kelly

25 Jan 2025

·

Stayed 1 night

Good breakfast

10

Dawn

12 Sept 2025

·

Stayed 1 night

Excellent service, clean rooms, kind staff, great breakfast with gluten friendly and healthy options too, great variety of herbal teas, coffee and fruit all day, very well run hotel, have already recommended to others.

6

Joan

9 Jan 2025

·

Stayed 2 nights

Breakfast was disappointing, but the room was very comfortable.

8

Daniel

23 Dec 2024

·

Stayed 1 night

Everything was nice i cant really complain other then (in my own personal opinion) breakfast was weak as in not much to offer.

8

Nikki

19 Jul 2025

·

Stayed 2 nights

The breakfast bar is one of the best I've seen...thoughtful options for gluten free and vegetarians! The lobby (this doubles as the dining area)is beautiful and spacious. Outdoor courtyard is lovely. The hot tub area didn't seem to be monitored/maintained on a consistent basis. The hot tub water was very low and had a towel floating in it later in the day when we checked. We walked over the bridge to the Mexican restaurant, and that was very good!

10

Heather

4 Jan 2025

·

Stayed 1 night

Very quiet not busy, only gripe was breakfast closed earlier

8

Jesse

19 Jan 2025

·

Stayed 1 night

Was clean and staff was great. Breakfast was the only really disappointing part of the stay.

10

Dorothy

11 Nov 2025

·

Stayed 1 night

Breakfast was very good..nice variety and clean

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$104
February	US$106
March	US$118
April	US$136
May	US$174
June	US$177
July	US$164
August	US$176
September	US$175
October	US$180
November	US$142
December	US$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $125	15 $165	16 $163	17 $167	18	19 $212
20 $122	21 $131	22 $132	23 $179	24 $160	25 $230	26 $230
27 $122	28 $132	29 $132	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $170	2 $263	3 $255
4 $141	5 $132	6 $141	7 $141	8 $160	9 $245	10 $266
11 $141	12 $141	13 $151	14 $160	15 $171	16 $276	17 $276
18 $142	19 $142	20 $152	21 $143	22 $152	23 $214	24 $207
25 $152	26 $152	27 $142	28 $152	29 $171	30 $226	31 $226

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Queen Beds

Room, 1 Queen Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed with Sofa Bed

Room, 1 Queen Bed, Hearing Accessible (Roll-In Shower)

Room, Multiple Beds

Suite, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Fairfield Inn and Suites by Marriott Rochester West/Greece

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Prices for upcoming dates