Homewood Suites by Hilton Rochester/Henrietta
US$160
/ night
Avg. for September
Select dates to see prices and availability
US$160
/ night
Avg. for September
Monthly average prices
Nightly prices at Homewood Suites by Hilton Rochester/Henrietta average US$111 in the cheapest month (December) and US$178 in the most expensive month (May), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$117 |
| February | US$122 |
| March | US$139 |
| April | US$123 |
| May | US$178 |
| June | US$174 |
| July | US$163 |
| August | US$164 |
| September | US$160 |
| October | US$159 |
| November | US$138 |
| December | US$111 |
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A
M
J
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A
Sept · US$160
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Most expensive: May (~US$178)
Cheapest: December (~US$111)
About this property
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and barbecue grills.
Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and barbecue grills.
Business amenities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Dining
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as separate sitting areas and coffee/tea makers.
Location
When you stay at Homewood Suites by Hilton Rochester/Henrietta in Rochester, you'll be in a shopping district, within a 5-minute drive of Fair and Expo Center and Monroe Community College. This hotel is 3 mi (4.9 km) from Rochester Institute of Technology and 3.5 mi (5.6 km) from Erie Canal.
What's nearby
Veterans Memorial Park(0.6 Miles)
Marketplace Mall(1 Miles)
Fair and Expo Center(1.5 Miles)
Monroe Community College(2.4 Miles)
Cinemark Movies 10(2.7 Miles)
Tim Hortons Iceplex(2.9 Miles)
Tinker Nature Park(3 Miles)
Rochester Institute of Technology(3 Miles)
Erie Canal(3.5 Miles)
URMC Women's Health Center(3.9 Miles)
Gordon Field House and Activities Center(4 Miles)
University of Rochester(4.6 Miles)
Strong Memorial Hospital(4.6 Miles)
Mount Hope Cemetery(4.7 Miles)
Red Barn Climbing Gym(4.8 Miles)
The preferred airport for Homewood Suites by Hilton Rochester/Henrietta is Greater Rochester Intl. Airport (ROC)(8.3 Miles)
Laundry service
Elevator/Lift
Business centre
Safe-deposit box
Fitness facilities
Luggage storage
Location
2095 Hylan Dr, New York, United States of America
Veterans Memorial Park (0.6 Miles)
Marketplace Mall (1 Miles)
Fair and Expo Center (1.5 Miles)
Monroe Community College (2.4 Miles)
Cinemark Movies 10 (2.7 Miles)
Tim Hortons Iceplex (2.9 Miles)
Room options
8
2 Queen Beds, 1 Bedroom Suite
Room details
2 Double Beds
Sleeps 6
482 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
7
2 Queen, Mobility Accessible, Bathtub, Suite
Room details
2 Double Beds
Sleeps 6
482 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
11
Two Bedroom Suite, Two King Beds
Room details
2 Extra-Large Double Beds
Sleeps 6
1147 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
11
1 King Bed, 1 Bedroom Suite
Room details
1 Extra-Large Double Bed
Sleeps 4
482 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
10
1 King, Mobility Accessible, Bathtub, Suite
Room details
1 Extra-Large Double Bed
Sleeps 4
482 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
13
2 King Beds, 2 Bedroom Suite, Mobility Accessible, Roll-In Shower
Room details
2 Extra-Large Double Beds
Sleeps 6
482 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchen
Guest reviews
8.1
Very good
Based on 1,003 verified reviews
Who stays here?
Business
11%
Couple
19%
Family
58%
Group
4%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At Homewood Suites Rochester Henrietta, travelers frequently praise the friendly staff and convenient highway access, while noting inconsistent cleanliness, maintenance problems, occasional noise, and operational snags like rooms not ready, limited staffing at times, and a newly introduced parking fee.
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What guests think
At Homewood Suites Rochester Henrietta, travelers frequently praise the friendly staff and convenient highway access, while noting inconsistent cleanliness, maintenance problems, occasional noise, and operational snags like rooms not ready, limited staffing at times, and a newly introduced parking fee.
Suites are roomy with full kitchens and separate bedrooms, making them practical for families and longer stays. Breakfast feedback is mixed—many find it tasty and plentiful, while others report limited variety, cold items, or shortages; a beer and wine evening reception is occasionally mentioned. Facilities draw mixed reviews, especially the indoor pool, which can be closed, cold, or in need of cleaning. Expect spacious suites and welcoming service, alongside uneven maintenance and operations.
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AI-generated summary based on recent guest reviews
Facilities
Facilities receive mixed feedback. Guests like the indoor pool, occasional beer and wine reception, and on-site laundry, but report pool closures, cold or dirty water, a new parking fee, a single distant elevator causing long walks, and some parking disruptions.
Related guest reviews
4
Andrea
5 Jan 2025
·
Stayed 1 night
I wasnt expecting anything spectacular for $130 a night, but i at least expected clean. Our room was so filthy. You could tell that the housekeepers clean what they see, and thats it. There were water bottles behind the tv, when i moved the mattress a little bit to check for bugs the cob webs were INSANE, right under where you lay your head. And lets not talk aboit how stained the actual mattress is!! So gross!! Our door looked like it had been knocked in a few times too many, and had a big gap that could see through to the hallway. We had to baracade the door with whatever we could find. Lastly, my kids wanted to swim but the water was so cloudy that you couldnt even see through it, and funk in the pool area was nearly unbearable. Needless to say we left as soon as we woke up. Very disappointed!
I wasnt expecting anything spectacular for $130 a night, but i at least expected clean. Our room was so filthy. You could tell that the housekeepers clean what they see, and thats it. There were water bottles behind the tv, when i moved the mattress a little bit to check for bugs the cob webs were INSANE, right under where you lay your head. And lets not talk aboit how stained the actual mattress is!! So gross!! Our door looked like it had been knocked in a few times too many, and had a big gap that could see through to the hallway. We had to baracade the door with whatever we could find. Lastly, my kids wanted to swim but the water was so cloudy that you couldnt even see through it, and funk in the pool area was nearly unbearable. Needless to say we left as soon as we woke up. Very disappointed!
10
Vivian
7 Jul 2024
·
Stayed 3 nights
Parking lot was completely full on Saturday night. Only one elevator was a bit limiting...it would be nice to have one at the other end of the building too. I would have liked to see the room numbers designated by "wing"..... if you went in a different door, it was easy to get lost.
Parking lot was completely full on Saturday night. Only one elevator was a bit limiting...it would be nice to have one at the other end of the building too. I would have liked to see the room numbers designated by "wing"..... if you went in a different door, it was easy to get lost.
8
W Scott
5 Dec 2025
·
Stayed 1 night
Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up! Also, the parking fee took me by surprise.
Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up! Also, the parking fee took me by surprise.
6
KEVIN
27 Mar 2024
·
Stayed 2 nights
Property was fine, a bit dated, but still had everything needed. Main reason I booked was pool for the kids. When we showed up the pool was closed. I guess they had an incident the night before, but was told the pool would be open within an hour. 3 days later when we checked out it still wasn't open. Every time I asked was told I have no idea what's going on, its closed. When I asked about a credit for the pool being closed was told contact Expedia.
Property was fine, a bit dated, but still had everything needed. Main reason I booked was pool for the kids. When we showed up the pool was closed. I guess they had an incident the night before, but was told the pool would be open within an hour. 3 days later when we checked out it still wasn't open. Every time I asked was told I have no idea what's going on, its closed. When I asked about a credit for the pool being closed was told contact Expedia.
10
Susan
21 Jul 2024
·
Stayed 3 nights
This hotel was very nice, friendly staff, excellent breakfast, and on Wed evening has a free appetizer event with free wine and beer for 1 1/2 hours. The beds were very comfortable. We would stay here again for sure!
This hotel was very nice, friendly staff, excellent breakfast, and on Wed evening has a free appetizer event with free wine and beer for 1 1/2 hours. The beds were very comfortable. We would stay here again for sure!
8
Mary
25 Jan 2025
·
Stayed 2 nights
Property is a little dated. Room size was incredible. Couch was a little dated. Breakfast was really good. Omelettes and Eckrich sausage one day and scrambled eggs and patty sausage the next day. Plus the usual fare of waffles, cereal, muffins, etc…A water and dryer were available and used. Laundry soap was available for purchase on site. 4 of 5 stars. It was a comfortable room and a good value for the area.
Property is a little dated. Room size was incredible. Couch was a little dated. Breakfast was really good. Omelettes and Eckrich sausage one day and scrambled eggs and patty sausage the next day. Plus the usual fare of waffles, cereal, muffins, etc…A water and dryer were available and used. Laundry soap was available for purchase on site. 4 of 5 stars. It was a comfortable room and a good value for the area.
8
Carole
24 Sept 2025
·
Stayed 3 nights
A good facility. Floors and surfaces in the room could be cleaner. Pans were unusable, very scratched teflon, should be thrown out. Staff was helpful and friendly. Breakfast was good. Wish they would not charge for parking, it's a "money grab".
A good facility. Floors and surfaces in the room could be cleaner. Pans were unusable, very scratched teflon, should be thrown out. Staff was helpful and friendly. Breakfast was good. Wish they would not charge for parking, it's a "money grab".
6
Amanda
23 Apr 2024
·
Stayed 2 nights
The rooms were nice, beds were comfortable! But the dishes were in the dishwaser when we got there and some of them were dirty. The staff was friendly. The pool was cold! The pool room was dirty. There was food and hair on the floor! I honestly dont think i would stay there again.
The rooms were nice, beds were comfortable! But the dishes were in the dishwaser when we got there and some of them were dirty. The staff was friendly. The pool was cold! The pool room was dirty. There was food and hair on the floor! I honestly dont think i would stay there again.
6
Vivien
21 Feb 2025
·
Stayed 2 nights
We had a room with a kitchenette and planned to cook some of our meals in the room but there was only 1 fork, 1 spoon and 1 knife. similar number of dishes. Housekeeping does not come on a daily basis. They only make up the rooms every other day. That meant no refill for coffee maker .I called the day before our arrival to make sure the pool was open. When he got there we were told it was not up a running. They suggested we could go to pool at hotel next door (this was in the middle of February) to use that pool at no charge. Fortunately, they were able to open the pool later that night. It was just an ok stay. probably would not recommend it to my friends.
We had a room with a kitchenette and planned to cook some of our meals in the room but there was only 1 fork, 1 spoon and 1 knife. similar number of dishes. Housekeeping does not come on a daily basis. They only make up the rooms every other day. That meant no refill for coffee maker .I called the day before our arrival to make sure the pool was open. When he got there we were told it was not up a running. They suggested we could go to pool at hotel next door (this was in the middle of February) to use that pool at no charge. Fortunately, they were able to open the pool later that night. It was just an ok stay. probably would not recommend it to my friends.
10
John
30 Nov 2023
·
Stayed 1 night
beer & wine happy hour was great!
beer & wine happy hour was great!
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent. Many guests found rooms clean, but recurring reports cite dusty or stained furnishings, leftover items, odors including smoke or pets, soiled linens, and dirty hallways or carpets.
Related guest reviews
4
Andrea
5 Jan 2025
·
Stayed 1 night
I wasnt expecting anything spectacular for $130 a night, but i at least expected clean. Our room was so filthy. You could tell that the housekeepers clean what they see, and thats it. There were water bottles behind the tv, when i moved the mattress a little bit to check for bugs the cob webs were INSANE, right under where you lay your head. And lets not talk aboit how stained the actual mattress is!! So gross!! Our door looked like it had been knocked in a few times too many, and had a big gap that could see through to the hallway. We had to baracade the door with whatever we could find. Lastly, my kids wanted to swim but the water was so cloudy that you couldnt even see through it, and funk in the pool area was nearly unbearable. Needless to say we left as soon as we woke up. Very disappointed!
I wasnt expecting anything spectacular for $130 a night, but i at least expected clean. Our room was so filthy. You could tell that the housekeepers clean what they see, and thats it. There were water bottles behind the tv, when i moved the mattress a little bit to check for bugs the cob webs were INSANE, right under where you lay your head. And lets not talk aboit how stained the actual mattress is!! So gross!! Our door looked like it had been knocked in a few times too many, and had a big gap that could see through to the hallway. We had to baracade the door with whatever we could find. Lastly, my kids wanted to swim but the water was so cloudy that you couldnt even see through it, and funk in the pool area was nearly unbearable. Needless to say we left as soon as we woke up. Very disappointed!
2
Suzanne
12 May 2025
·
Stayed 1 night
The room was very outdated and dirty.The sheets had stains on them. The toilet was so low to the ground. For the price I paid I expected a much nicer place .I would never stay there again
The room was very outdated and dirty.The sheets had stains on them. The toilet was so low to the ground. For the price I paid I expected a much nicer place .I would never stay there again
10
Carol
26 Apr 2025
·
Stayed 1 night
Staff were excellent and room was very clean!
Staff were excellent and room was very clean!
4
Gayle
2 Jan 2025
·
Stayed 4 nights
The first room we got was dirty, dusty and had mold on the bathroom ceiling. I needed to wipe up some water from the bathroom floor and the white towel was brown when I finished. The mirrors were all smeared and the coffeemaker was covered in thick dust. It was also down 3 long hallways that twisted and turned. The second room was better except that the mold was still in the bathroom ceiling and the coffeemaker did not work. We were there 4 days, and the pool was not open at all. They sent us next door to the Comfort Inn... where the pool was so cloudy that you could not see the bottom or even the steps! Breakfast was so so. What was there was okay, but the muffins and bagels were scarce and there was no oatmeal one day. ( The next day it was too thick to eat). After we checked in, I got a message asking how everything was... I told them and did not hear back. I finally went to the desk to request a new room. NOT up to Hilton quality!
The first room we got was dirty, dusty and had mold on the bathroom ceiling. I needed to wipe up some water from the bathroom floor and the white towel was brown when I finished. The mirrors were all smeared and the coffeemaker was covered in thick dust. It was also down 3 long hallways that twisted and turned. The second room was better except that the mold was still in the bathroom ceiling and the coffeemaker did not work. We were there 4 days, and the pool was not open at all. They sent us next door to the Comfort Inn... where the pool was so cloudy that you could not see the bottom or even the steps! Breakfast was so so. What was there was okay, but the muffins and bagels were scarce and there was no oatmeal one day. ( The next day it was too thick to eat). After we checked in, I got a message asking how everything was... I told them and did not hear back. I finally went to the desk to request a new room. NOT up to Hilton quality!
10
Robert
1 Jan 2026
·
Stayed 4 nights
clean room,attentive staff
clean room,attentive staff
2
Laurel
16 Aug 2025
·
Stayed 1 night
Room smelled gross and there was a dog poop in the hallway when we arrived and still there when we checked out … Nothing else horrible, just a little run down
Room smelled gross and there was a dog poop in the hallway when we arrived and still there when we checked out … Nothing else horrible, just a little run down
2
Allison
9 Nov 2025
·
Stayed 1 night
Old dirty carpeting in hallways, dingy lighting, part of ceiling was breaking down in the room, pillows so flat you would need 6 to combine into one decently supportive one, bathtubs not clean, old and run down. Only redeeming factor was the breakfast area looked nice. Will NOT be staying here again.
Old dirty carpeting in hallways, dingy lighting, part of ceiling was breaking down in the room, pillows so flat you would need 6 to combine into one decently supportive one, bathtubs not clean, old and run down. Only redeeming factor was the breakfast area looked nice. Will NOT be staying here again.
2
LaWanda
1 Sept 2025
·
Stayed 2 nights
Room was filthy when we arrived and was told by staff that no one could come clean room until next day because house keeping was gone for the night. This hotel has almost 100 rooms and they only had one person on staff from 6pm until 8am the next day I had to protest because they tried to charge me a $75 per fee even though my dog was only at the hotel for 10 minutes. I dropped my dog off to relatives as soon as I arrived. Rooms are not kept up like they should be. Our refrigerator was full of food from the previous guess and our bed sheets were never changed from the last guest
Room was filthy when we arrived and was told by staff that no one could come clean room until next day because house keeping was gone for the night. This hotel has almost 100 rooms and they only had one person on staff from 6pm until 8am the next day I had to protest because they tried to charge me a $75 per fee even though my dog was only at the hotel for 10 minutes. I dropped my dog off to relatives as soon as I arrived. Rooms are not kept up like they should be. Our refrigerator was full of food from the previous guess and our bed sheets were never changed from the last guest
10
Ladale
26 Aug 2024
·
Stayed 2 nights
Very clean
Very clean
6
michel
7 Dec 2025
·
Stayed 1 night
Room was basly clean, found old paie of socks, jewelry beads all over the place ( we were with a crawling baby). Nothing more to say ….
Room was basly clean, found old paie of socks, jewelry beads all over the place ( we were with a crawling baby). Nothing more to say ….
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious with separate bedrooms and kitchens, offering practical layouts for families. Several reviews note dated decor, HVAC or heating problems, noise from equipment or other guests, and maintenance issues like broken fixtures or drafts near windows.
Related guest reviews
8
W Scott
5 Dec 2025
·
Stayed 1 night
Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up! Also, the parking fee took me by surprise.
Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up! Also, the parking fee took me by surprise.
8
Jennifer
17 Mar 2025
·
Stayed 1 night
Room was a long walk from elevator. Hotel is a big "C" shape, no elevator at other end. So if you have mobility issues, that may be a factor.
Room was a long walk from elevator. Hotel is a big "C" shape, no elevator at other end. So if you have mobility issues, that may be a factor.
6
Laura
22 Sept 2025
·
Stayed 2 nights
They need to fix room 307!!! Sinks that pool up.... entry door with broken seal so the hall light is shinning in the room and we had to cover it with towels... the furnace is so loud... it wakes us up (but the blessing is that it worked!)... front counter staff very nice
They need to fix room 307!!! Sinks that pool up.... entry door with broken seal so the hall light is shinning in the room and we had to cover it with towels... the furnace is so loud... it wakes us up (but the blessing is that it worked!)... front counter staff very nice
10
Bobbi
10 Jun 2025
·
Stayed 2 nights
We really liked that there was a separate bedroom from the living area. Had full kitchen and living room, which had we stayed longer we could have prepared our own meals. Breakfast was very good
We really liked that there was a separate bedroom from the living area. Had full kitchen and living room, which had we stayed longer we could have prepared our own meals. Breakfast was very good
2
Christopher
6 Mar 2025
·
Stayed 1 night
We stayed in a 2 bedroom suite as we like to have separate sleeping areas for our son, one of the bedrooms had no heat and was freezing all night long. It felt like it was just blowing cold air which was even worse. We called down for extra blankets and have always had someone bring them up in any other hotel we have stayed in, but we were asked to go down and get them(not a big deal, but odd). Both bedroom alarms went off, waking everyone, one at 5am and one at 6am. I have never had this happen, so never thought I would need to double check alarm clocks in a hotel room. One of the bathtubs didn’t drain and had floating dirty water sitting. The other tub didn’t have a plug for a bath for our kiddo. The shower rod in one bathroom was hanging off the broken tiles ready to fall any minute. The microwave in the little kitchenette did not work. The space was ideal for what we needed, but for the price we paid, the quality was not up to par. Overall stay with all those things made it unenjoyable. Would definitely not return.
We stayed in a 2 bedroom suite as we like to have separate sleeping areas for our son, one of the bedrooms had no heat and was freezing all night long. It felt like it was just blowing cold air which was even worse. We called down for extra blankets and have always had someone bring them up in any other hotel we have stayed in, but we were asked to go down and get them(not a big deal, but odd). Both bedroom alarms went off, waking everyone, one at 5am and one at 6am. I have never had this happen, so never thought I would need to double check alarm clocks in a hotel room. One of the bathtubs didn’t drain and had floating dirty water sitting. The other tub didn’t have a plug for a bath for our kiddo. The shower rod in one bathroom was hanging off the broken tiles ready to fall any minute. The microwave in the little kitchenette did not work. The space was ideal for what we needed, but for the price we paid, the quality was not up to par. Overall stay with all those things made it unenjoyable. Would definitely not return.
8
Martha
16 Oct 2023
·
Stayed 4 nights
Suites are clean and simply appointed - some of the fixtures, etc were not exactly quality installs. The entry is pleasant and spacious - getting to the rooms is a bit of a maze along hallways with rather garish carpet!
Suites are clean and simply appointed - some of the fixtures, etc were not exactly quality installs. The entry is pleasant and spacious - getting to the rooms is a bit of a maze along hallways with rather garish carpet!
10
Priscilla
22 Aug 2025
·
Stayed 5 nights
Homewood Suites was roomy, clean and had everything anyone would need for a comfortable stay. It’s was 5-10 minute drive to colleges, supermarkets restaurants and stores.I would definitely stay again!
Homewood Suites was roomy, clean and had everything anyone would need for a comfortable stay. It’s was 5-10 minute drive to colleges, supermarkets restaurants and stores.I would definitely stay again!
8
Mary
25 Jan 2025
·
Stayed 2 nights
Property is a little dated. Room size was incredible. Couch was a little dated. Breakfast was really good. Omelettes and Eckrich sausage one day and scrambled eggs and patty sausage the next day. Plus the usual fare of waffles, cereal, muffins, etc…A water and dryer were available and used. Laundry soap was available for purchase on site. 4 of 5 stars. It was a comfortable room and a good value for the area.
Property is a little dated. Room size was incredible. Couch was a little dated. Breakfast was really good. Omelettes and Eckrich sausage one day and scrambled eggs and patty sausage the next day. Plus the usual fare of waffles, cereal, muffins, etc…A water and dryer were available and used. Laundry soap was available for purchase on site. 4 of 5 stars. It was a comfortable room and a good value for the area.
8
TAMMY
10 Mar 2025
·
Stayed 1 night
You could feel the cold by the windows had to keep the heavy curtain closed.
You could feel the cold by the windows had to keep the heavy curtain closed.
8
Mary Sharon
29 Aug 2025
·
Stayed 3 nights
We stay here quite often, staff is great, location is great, close to RIT. Most of the time we've been completely satisfied with room, this past stay we encountered some issues, AC was noisy and not working all the time, ceiling fan was louder than normal and a few burnt out lights, definitely out of character for this hotel. We will continue to stay here, and definitely recommend, but definitely need some repairs and maintenance.
We stay here quite often, staff is great, location is great, close to RIT. Most of the time we've been completely satisfied with room, this past stay we encountered some issues, AC was noisy and not working all the time, ceiling fan was louder than normal and a few burnt out lights, definitely out of character for this hotel. We will continue to stay here, and definitely recommend, but definitely need some repairs and maintenance.
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent. Many praise friendly, helpful staff, while others report slow or absent front desk coverage, rooms not ready at or after check in, limited late-night staffing, and uneven follow-up on requests or housekeeping.
Related guest reviews
8
Laura
4 Oct 2025
·
Stayed 1 night
Check-in was at 3pm. We arrived at 3:45. And our room was not ready for another 45 minutes, very disappointing after a long drive. All the dishes were in the dishwasher we had to put them away.
Check-in was at 3pm. We arrived at 3:45. And our room was not ready for another 45 minutes, very disappointing after a long drive. All the dishes were in the dishwasher we had to put them away.
2
Dina
2 Oct 2025
·
Stayed 1 night
No one was at the front desk when we got here and even after calling the hotel it took several minutes to get someone to the front desk. Our service person was slow and not very attentive. When we asked if we could have a room close to our friends she replied our room wasn’t scheduled yet. We ended up on a different floor as far from the elevator as was possible. Our bed looked as though someone had been laying on it before we got there.
No one was at the front desk when we got here and even after calling the hotel it took several minutes to get someone to the front desk. Our service person was slow and not very attentive. When we asked if we could have a room close to our friends she replied our room wasn’t scheduled yet. We ended up on a different floor as far from the elevator as was possible. Our bed looked as though someone had been laying on it before we got there.
6
Amy
21 Aug 2023
·
Stayed 2 nights
We arrived at 3:20 am after traveling a long way. I called ahead to let the hotel know we would be so late and they said someone would be there to check us in. When we arrived the building was unlocked and the only person there was setting up for breakfast. No one was at the desk and it took 20 minutes to locate him. I believe he was outside sleeping in his car.
We arrived at 3:20 am after traveling a long way. I called ahead to let the hotel know we would be so late and they said someone would be there to check us in. When we arrived the building was unlocked and the only person there was setting up for breakfast. No one was at the desk and it took 20 minutes to locate him. I believe he was outside sleeping in his car.
4
Vicki
15 Sept 2025
·
Stayed 1 night
I gave 5 stars on all the questions asked. However, when we checked in, we were told they have implemented an $8 parking fee. Come on!! In Henrietta, NY?? A few to park your car when you paid a good price for a room for one night?? Not happy. Got in room. Fridge had no ice. Went to front desk and she took me into the kitchen and gave me ice. She said I should activate ice maker in fridge. That older fridge did not have an ice maker! Received a text from hotel asking how our stay was going. Expressed my feelings about parking fee and no ice maker. Said I was going to complain about the extra fee to corporate. I plan to. We were happy that they waived the parking fee because of my trouble getting ice. Also, do they give the less desirable rooms to people who book through Expedia???? I tend to think so. We will not be staying at this hotel again (we stay there while visiting family in Rochester). We have stayed many times and have always had a good experience. It saddens me because we love this suite hotel.
I gave 5 stars on all the questions asked. However, when we checked in, we were told they have implemented an $8 parking fee. Come on!! In Henrietta, NY?? A few to park your car when you paid a good price for a room for one night?? Not happy. Got in room. Fridge had no ice. Went to front desk and she took me into the kitchen and gave me ice. She said I should activate ice maker in fridge. That older fridge did not have an ice maker! Received a text from hotel asking how our stay was going. Expressed my feelings about parking fee and no ice maker. Said I was going to complain about the extra fee to corporate. I plan to. We were happy that they waived the parking fee because of my trouble getting ice. Also, do they give the less desirable rooms to people who book through Expedia???? I tend to think so. We will not be staying at this hotel again (we stay there while visiting family in Rochester). We have stayed many times and have always had a good experience. It saddens me because we love this suite hotel.
2
Kimberly
14 Apr 2024
·
Stayed 1 night
I contacted both Expedia as well as Hilton about my horrible experience. I didn’t stay at hotel because of front desk clerk Shane as I felt unsafe returning to the hotel.
I contacted both Expedia as well as Hilton about my horrible experience. I didn’t stay at hotel because of front desk clerk Shane as I felt unsafe returning to the hotel.
8
Raven
16 Jan 2025
·
Stayed 1 night
The staff at front desk was quite rude
The staff at front desk was quite rude
2
Kaitlyn
19 Nov 2024
·
Stayed 2 nights
I stayed at this hotel for 2 nights upon checkin I was charged twice once by Expedia and 2nd by the hotel I wanted to ensure I was correct so I went to the front desk the next morning and the hotel reversed the charges the room was very tired but was clean. Unfortunately it was all down hill from there our first morning we went to the elevator and there was garbage piled along the wall by the elevator then we went down to breakfast at 8:45 (breakfast till 10) and we were told they ran out of food. We were told it would be 30 mins till the manager was going to bring more food. We waited about 40 mins and they did bring some bagels and English muffins some eggs that served about 6 people and some sausage there was alot of hanger people. We left the hotel for the day ran and once we arrived the garbage was still there and began to smell. The next morning was our checkout when we went to go down stairs the garage was still sitting there and had a horrible smell thankfully there was breakfast when we went to the front desk to check out the lady at the desk was not helpful at all we asked if there would be any compensation for no breakfast on the Saturday and her answer was there is nothing in your chart so no and when we complained about the garbage her answer was you can email hotel manager. It was a very disappointing stay as this hotel is run by the Hilton and is not Hilton standards at all.
I stayed at this hotel for 2 nights upon checkin I was charged twice once by Expedia and 2nd by the hotel I wanted to ensure I was correct so I went to the front desk the next morning and the hotel reversed the charges the room was very tired but was clean. Unfortunately it was all down hill from there our first morning we went to the elevator and there was garbage piled along the wall by the elevator then we went down to breakfast at 8:45 (breakfast till 10) and we were told they ran out of food. We were told it would be 30 mins till the manager was going to bring more food. We waited about 40 mins and they did bring some bagels and English muffins some eggs that served about 6 people and some sausage there was alot of hanger people. We left the hotel for the day ran and once we arrived the garbage was still there and began to smell. The next morning was our checkout when we went to go down stairs the garage was still sitting there and had a horrible smell thankfully there was breakfast when we went to the front desk to check out the lady at the desk was not helpful at all we asked if there would be any compensation for no breakfast on the Saturday and her answer was there is nothing in your chart so no and when we complained about the garbage her answer was you can email hotel manager. It was a very disappointing stay as this hotel is run by the Hilton and is not Hilton standards at all.
2
Andrew
21 Jul 2024
·
Stayed 3 nights
We did not receive housekeeping service even though we were supposed to due to staying for 4 days. Issue raised with front desk staff and manager but no action and even no response from manager. This was a major reason for selecting a hotel instead of airbnb for our family of four but Hilton did not deliver.
We did not receive housekeeping service even though we were supposed to due to staying for 4 days. Issue raised with front desk staff and manager but no action and even no response from manager. This was a major reason for selecting a hotel instead of airbnb for our family of four but Hilton did not deliver.
10
Lauray
1 Sept 2025
·
Stayed 2 nights
How refreshing to actually be greeted by someone who’s happy to have you there! Super friendly staff. Easy check-in. My room was probably one of the cleanest hotel rooms I’ve ever stayed in.
How refreshing to actually be greeted by someone who’s happy to have you there! Super friendly staff. Easy check-in. My room was probably one of the cleanest hotel rooms I’ve ever stayed in.
10
Troy
27 Apr 2024
·
Stayed 1 night
Super friendly staff honestly best place ive ever stayed att. Thanks
Super friendly staff honestly best place ive ever stayed att. Thanks
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AI-generated summary based on recent guest reviews
Location
Location is convenient for RIT and other universities, shopping, and highways, with restaurants and stores nearby. Good for quick drives around Henrietta and Rochester.
Related guest reviews
10
Kris
18 Jan 2025
·
Stayed 1 night
Clean hotel of highway. Large eating/gathering aeria.
Clean hotel of highway. Large eating/gathering aeria.
8
Daryl
6 Dec 2023
·
Stayed 5 nights
Good value. Good shopping within a short drive.
Good value. Good shopping within a short drive.
10
Sandra
27 Aug 2023
·
Stayed 1 night
Great hotel, location is perfect, right off the 390, close to shopping, etc. The rooms are large with a kitchen and a sitting area with the bedroom in a different room. The free parking and breakfast make it a perfect place for us to stay.
Great hotel, location is perfect, right off the 390, close to shopping, etc. The rooms are large with a kitchen and a sitting area with the bedroom in a different room. The free parking and breakfast make it a perfect place for us to stay.
10
Priscilla
22 Aug 2025
·
Stayed 5 nights
Homewood Suites was roomy, clean and had everything anyone would need for a comfortable stay. It’s was 5-10 minute drive to colleges, supermarkets restaurants and stores.I would definitely stay again!
Homewood Suites was roomy, clean and had everything anyone would need for a comfortable stay. It’s was 5-10 minute drive to colleges, supermarkets restaurants and stores.I would definitely stay again!
10
Elliott
13 Nov 2024
·
Stayed 5 nights
My stay at Homewood Suites Rochester Henrietta was amazing! The suite was clean and had all the amenities one could ask for. It was close to everything so I merely had to go up the street for anything I desired. I will definitely be staying there anytime I am in Rochester again.
My stay at Homewood Suites Rochester Henrietta was amazing! The suite was clean and had all the amenities one could ask for. It was close to everything so I merely had to go up the street for anything I desired. I will definitely be staying there anytime I am in Rochester again.
8
PETER H
2 Jul 2024
·
Stayed 1 night
easy to find off i-90 turn-pike
easy to find off i-90 turn-pike
10
Anna
26 Dec 2024
·
Stayed 3 nights
Great location for either of the Universities.
Great location for either of the Universities.
10
Gina
16 Nov 2023
·
Stayed 2 nights
Easy to get go, lots of shopping and restaurants close by.
Easy to get go, lots of shopping and restaurants close by.
8
Donna Griffin
11 Jul 2023
·
Stayed 3 nights
Convenient location. Comfortable room setup.
Convenient location. Comfortable room setup.
8
Jennyfer
20 Feb 2024
·
Stayed 1 night
Good location. The staff was friendly and professional.
Good location. The staff was friendly and professional.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed. Many enjoyed a hot, varied spread, while others found limited selection, cold items, or shortages; some mention an evening beer and wine reception.
Related guest reviews
10
Susan
21 Jul 2024
·
Stayed 3 nights
This hotel was very nice, friendly staff, excellent breakfast, and on Wed evening has a free appetizer event with free wine and beer for 1 1/2 hours. The beds were very comfortable. We would stay here again for sure!
This hotel was very nice, friendly staff, excellent breakfast, and on Wed evening has a free appetizer event with free wine and beer for 1 1/2 hours. The beds were very comfortable. We would stay here again for sure!
10
Ashley
28 Dec 2025
·
Stayed 1 night
Breakfast was fresh and loved the kelibasa sausages it was nice touch
Breakfast was fresh and loved the kelibasa sausages it was nice touch
10
Ruslan
30 Dec 2025
·
Stayed 1 night
It’s our second stay here . We enjoyed clean rooms, good breakfast and super friendly staff..
It’s our second stay here . We enjoyed clean rooms, good breakfast and super friendly staff..
10
kirsty
25 Oct 2025
·
Stayed 5 nights
Breakfast was very good, there was enough choice and variety however lack of low calorie options for example the yoghurt and more fruit options however it was free and it was hot. There was plenty ans the service was very very good.
Breakfast was very good, there was enough choice and variety however lack of low calorie options for example the yoghurt and more fruit options however it was free and it was hot. There was plenty ans the service was very very good.
2
Kaitlyn
19 Nov 2024
·
Stayed 2 nights
I stayed at this hotel for 2 nights upon checkin I was charged twice once by Expedia and 2nd by the hotel I wanted to ensure I was correct so I went to the front desk the next morning and the hotel reversed the charges the room was very tired but was clean. Unfortunately it was all down hill from there our first morning we went to the elevator and there was garbage piled along the wall by the elevator then we went down to breakfast at 8:45 (breakfast till 10) and we were told they ran out of food. We were told it would be 30 mins till the manager was going to bring more food. We waited about 40 mins and they did bring some bagels and English muffins some eggs that served about 6 people and some sausage there was alot of hanger people. We left the hotel for the day ran and once we arrived the garbage was still there and began to smell. The next morning was our checkout when we went to go down stairs the garage was still sitting there and had a horrible smell thankfully there was breakfast when we went to the front desk to check out the lady at the desk was not helpful at all we asked if there would be any compensation for no breakfast on the Saturday and her answer was there is nothing in your chart so no and when we complained about the garbage her answer was you can email hotel manager. It was a very disappointing stay as this hotel is run by the Hilton and is not Hilton standards at all.
I stayed at this hotel for 2 nights upon checkin I was charged twice once by Expedia and 2nd by the hotel I wanted to ensure I was correct so I went to the front desk the next morning and the hotel reversed the charges the room was very tired but was clean. Unfortunately it was all down hill from there our first morning we went to the elevator and there was garbage piled along the wall by the elevator then we went down to breakfast at 8:45 (breakfast till 10) and we were told they ran out of food. We were told it would be 30 mins till the manager was going to bring more food. We waited about 40 mins and they did bring some bagels and English muffins some eggs that served about 6 people and some sausage there was alot of hanger people. We left the hotel for the day ran and once we arrived the garbage was still there and began to smell. The next morning was our checkout when we went to go down stairs the garage was still sitting there and had a horrible smell thankfully there was breakfast when we went to the front desk to check out the lady at the desk was not helpful at all we asked if there would be any compensation for no breakfast on the Saturday and her answer was there is nothing in your chart so no and when we complained about the garbage her answer was you can email hotel manager. It was a very disappointing stay as this hotel is run by the Hilton and is not Hilton standards at all.
10
Angelique
13 Sept 2024
·
Stayed 2 nights
Good experience. No issues though I wish the breakfast tasted a little better. I’ve had better hotel breakfasts lol.
Good experience. No issues though I wish the breakfast tasted a little better. I’ve had better hotel breakfasts lol.
6
Michael
26 Sept 2025
·
Stayed 4 nights
30 mins past check-in and room was not ready. Breakfast was not a great variety or quality.
30 mins past check-in and room was not ready. Breakfast was not a great variety or quality.
8
Susan
2 Oct 2024
·
Stayed 5 nights
The hotel was showing some wear, bathroom floor could have been cleaned better, finding a hair in the bathtub. The complimentary breakfasts have not improved over the last year. I was thrilled the Cracker Barrel was within walking distance. The staff was very friendly and the lobby was always clean.
The hotel was showing some wear, bathroom floor could have been cleaned better, finding a hair in the bathtub. The complimentary breakfasts have not improved over the last year. I was thrilled the Cracker Barrel was within walking distance. The staff was very friendly and the lobby was always clean.
10
John
30 Nov 2023
·
Stayed 1 night
beer & wine happy hour was great!
beer & wine happy hour was great!
6
Britni
18 Feb 2024
·
Stayed 1 night
Overall everything was average/basic/"good enough." Considering I paid over $200 to stay here, it could have been a LOT better. The bed was way too firm (by anyone's standards.) The towels were like sandpaper. The next morning breakfast was TERRIBLE. I've paid less in the past for hotels elsewhere and had a much more extensive selection. We got to the breakfast area around 10-15 minutes after it started just in time for cold eggs, cold sausage, and soupy oatmeal. (Bit of advice - skip their breakfast and eat at Cracker Barrel next door. At least you don't pay $200 to microwave their food.) Overall very dissatisfied. No value and I wouldn't stay again if given the opportunity.
Overall everything was average/basic/"good enough." Considering I paid over $200 to stay here, it could have been a LOT better. The bed was way too firm (by anyone's standards.) The towels were like sandpaper. The next morning breakfast was TERRIBLE. I've paid less in the past for hotels elsewhere and had a much more extensive selection. We got to the breakfast area around 10-15 minutes after it started just in time for cold eggs, cold sausage, and soupy oatmeal. (Bit of advice - skip their breakfast and eat at Cracker Barrel next door. At least you don't pay $200 to microwave their food.) Overall very dissatisfied. No value and I wouldn't stay again if given the opportunity.
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AI-generated summary based on recent guest reviews
10
Katariina
3 weeks ago
·
Stayed 1 night
Good value for money. Spaceous suite, quiet place. Cracker barrel is in the walking distance. Breakfast was better than usual.
Good value for money. Spaceous suite, quiet place. Cracker barrel is in the walking distance. Breakfast was better than usual.
8
Jeffrey
9 Aug 2026
·
Stayed 1 night
Room was nice just need some touch up like replacing trim on tub wastes shoes some rust at drains Hallway carpet could use some TLC especially nears seam and trim around elevators could use some work
Room was nice just need some touch up like replacing trim on tub wastes shoes some rust at drains Hallway carpet could use some TLC especially nears seam and trim around elevators could use some work
10
Salvatore
28 Jul 2026
·
Stayed 5 nights
Very nice hotel, very clean, the room was great with a nice kitchen area and dining table, bedroom was separate, and a small living room area. Two TV's, one in bedroom and one in the living room. The pool was very nice, we enjoyed it, very relaxing. The breakfast in the morning was very nice. Plenty of parking. Overall, very happy with the stay there.
Very nice hotel, very clean, the room was great with a nice kitchen area and dining table, bedroom was separate, and a small living room area. Two TV's, one in bedroom and one in the living room. The pool was very nice, we enjoyed it, very relaxing. The breakfast in the morning was very nice. Plenty of parking. Overall, very happy with the stay there.
8
Melissa
27 Jul 2026
·
Stayed 1 night
It was quiet and clean. All the staff we encountered were very nice.
It was quiet and clean. All the staff we encountered were very nice.
8
Mechelle
27 Jul 2026
·
Stayed 1 night
The suite was nice. Great water pressure. King bed wasn’t comfortable for me. Check in was great with a young lady that knows how to finger spell. Check out was not great since the different lady was on her personal phone dismissing me when I asked for a check out confirmation. Breakfast was alright. Just disappointed that there’s no bacons when I looked forward to them. Overall, I enjoyed my stay.
The suite was nice. Great water pressure. King bed wasn’t comfortable for me. Check in was great with a young lady that knows how to finger spell. Check out was not great since the different lady was on her personal phone dismissing me when I asked for a check out confirmation. Breakfast was alright. Just disappointed that there’s no bacons when I looked forward to them. Overall, I enjoyed my stay.
FAQs about Homewood Suites by Hilton Rochester/Henrietta
Is parking available at the property?
Uncovered self-parking is available on-site for a fee of USD 8 per day, which includes in/out privileges.
What type of breakfast is offered and what are the serving hours?
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Does the property allow pets?
Pets are allowed with a fee of USD 125 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.
What accessibility features are available for guests with disabilities?
The property features elevators, a stair-free path to the entrance, wheelchair-accessible facilities, and assistive listening devices available.
What is the location of the property in relation to key landmarks?
The hotel is located in a shopping district, within a 5-minute drive of Fair and Expo Center and Monroe Community College. It is approximately 3.5 miles from Erie Canal and 4.6 miles from the University of Rochester.
Does the property have a swimming pool?
Yes, there is an indoor pool available, with access from 6:00 AM to midnight.
What are the policies for guests staying with children?
Up to 5 children aged 21 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 191.14262357368472USD
- 2026-09-16: 173.36870794418337USD
- 2026-09-17: 183.4313429010773USD
- 2026-09-18: 241.67463047698976USD
- 2026-09-19: 237.53791861976626USD
- 2026-09-20: 132.59485211483002USD
- 2026-09-21: 151.68032632919312USD
- 2026-09-22: 151.68032632919312USD
- 2026-09-23: 153.0409356161499USD
- 2026-09-24: 153.0409356161499USD
- 2026-09-25: 201.1629385526276USD
- 2026-09-26: 201.1629385526276USD
- 2026-09-27: 133.78134240726473USD
- 2026-09-28: 162.66534324211122USD
- 2026-09-29: 161.23031766128543USD
- 2026-09-30: 163.66879303115846USD
- 2026-10-01: 142.15413448574068USD
- 2026-10-02: NO DATA
- 2026-10-03: 297.41776637420656USD
- 2026-10-04: 148.22872300483704USD
- 2026-10-05: 148.22872300483704USD
- 2026-10-06: 148.22872300483704USD
- 2026-10-07: 148.22872300483704USD
- 2026-10-08: 143.4165279901886USD
- 2026-10-09: 221.77125450164797USD
- 2026-10-10: 220.422540559845USD
- 2026-10-11: 149.47713595939638USD
- 2026-10-12: 148.22872300483704USD
- 2026-10-13: 148.22872300483704USD
- 2026-10-14: 148.22872300483704USD
- 2026-10-15: 220.422540559845USD
- 2026-10-16: 355.1749460952759USD
- 2026-10-17: 355.1749460952759USD
- 2026-10-18: 149.13507439956666USD
- 2026-10-19: 148.22872300483704USD
- 2026-10-20: 147.56356029109955USD
- 2026-10-21: 148.22872300483704USD
- 2026-10-22: 181.9141408973694USD
- 2026-10-23: 181.9141408973694USD
- 2026-10-24: 181.10413124038698USD
- 2026-10-25: 147.56356029109955USD
- 2026-10-26: 148.22872300483704USD
- 2026-10-27: 149.13507439956666USD
- 2026-10-28: 148.22872300483704USD
- 2026-10-29: 220.422540559845USD
- 2026-10-30: 219.43976685150147USD
- 2026-10-31: 219.43976685150147USD
- 2026-11-01: 112.65513902744294USD
- 2026-11-02: 133.78134240726473USD
- 2026-11-03: 133.78134240726473USD
- 2026-11-04: 181.9141408973694USD
- 2026-11-05: 288.2645446316529USD
- 2026-11-06: 287.7933587482453USD
- 2026-11-07: 287.7933587482453USD
- 2026-11-08: 114.54333150730135USD
- 2026-11-09: 133.78134240726473USD
- 2026-11-10: 133.19080714736938USD
- 2026-11-11: 133.19080714736938USD
- 2026-11-12: 133.78134240726473USD
- 2026-11-13: 153.0409356161499USD
- 2026-11-14: 157.6912941080475USD
- 2026-11-15: 114.54333150730135USD
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Pool access available from 6:00 AM to midnight.
- Up to 5 children 21 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Uncovered self parking fee: USD 8 per day (in/out privileges)
- Pet fee: USD 125 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator/Lift
Business centre
Safe-deposit box
Fitness facilities
Luggage storage
General
Free breakfast
Assistive Listening Devices Available
Barbecue Grill (s)
Braille or Raised Signage
Coffee/Tea in Common Areas
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Elevator Access (Wheelchair Accessible)
Parking
Parking (Self) (surcharge)
Parking (Uncovered)
Activities
Fitness facilities
Television in Common Areas
Services
Business centre
Elevator/Lift
Safe-deposit box
Laundry service
Luggage storage
Business Center (24-hour)
24-Hour Front Desk
Banquet Hall
Laundry Facilities
Well-Lit Path to Entrance
Internet
Free wi-fi