Name: Courtyard Williamsburg - Busch Gardens
Address: 470 McLaws Circle, Virginia, United States of America, James City County, US
Price range: US$105–US$392 per night
Rating: 8.78

What guests think

At Courtyard Williamsburg - Busch Gardens, reviews highlight ongoing renovations that impact facilities and access, generally friendly staff with occasional service lapses, and inconsistent cleanliness and maintenance, creating a mixed experience that varies by room and timing.

The location is a consistent positive, with many guests praising its short drive to Busch Gardens, Water Country and nearby dining. Rooms range from newly renovated and comfortable to dated with wear, limited TV options and no in-room microwave. The indoor/outdoor pool is popular when open, but the hot tub and ice machines are frequently out of service, and the on-site bistro/Starbucks is convenient yet not included and often considered pricey. Overall, expect a convenient base for the parks with variable quality and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor/outdoor pool is a highlight when available, but closures are common and the hot tub is often out of order or dirty. Renovations have reduced parking and access at times; ice machines and an elevator were reported out of service.

Related guest reviews

10

Teresa

27 Jul 2025

·

Stayed 2 nights

This is a super nice hotel in a convenient location. Staff was accommodating and efficient. Currently they are remodeling different areas of the property so the parking is reduced but that's just temporary. Wifi is reliable. Pool is clean. Air conditioner did an excellent job even with the extreme heat advisory.

6

Steven

20 Oct 2023

·

Stayed 3 nights

Check in was good. The recommend Berrets restaurant was good. Back in room ice machine didn't work do we were brought ice. Second night ice brought to us. Third night we were told there weren't bags for the ice to be brought to us. We were told to go to another machine on a different floor. What happened? Laziness? Untrained??

4

Richard

27 May 2024

·

Stayed 1 night

When we arrived we were told the onsite hot tub wasn’t working. When we got to our room the ac wasn’t working - we informed the front desk and then said they would take care of it while we were at Busch Gardens. When returned it was still not fixed- so after much discussion they moved us to a new smaller room, from a king and sleeper sofa to a king. The hallway lights were we not working (being worked on). The exit door near the room worked but the card reader didn’t (so it was out only). Not what I expected for a place at $350 a night

8

Stephanie

21 Oct 2024

·

Stayed 6 nights

My name is Dennis, (Stephanie's husband). I did not like the hot tub not working, ice machines not working on any floor, and not having access to the balcony. Those three things greatly impacted our enjoyment. The staff and cleaning crews were without faults. We could stay they again.

8

Paul

18 Jul 2025

·

Stayed 1 night

Nice property, but should have told customers that property is under construction. Stairwells blocked off….not safe. Gym closed. Was not acknowledged or thanked for being a gold member. Have noticed that being gold member does not mean anything now.

10

Erin

24 Jun 2025

·

Stayed 1 night

Currently under construction, but it wasn’t noisy and didn’t bother us. The indoor outdoor pool was nice – the kids had an absolute blast.

10

Cyndi

30 Dec 2024

·

Stayed 2 nights

I was disappointed because I booked this hotel because of the indoor pool and spa. No where on the website did it say it was under renovation and the pool and spa would not be available. We did not find out until the day we arrived. I was very disappointed.

4

Peter

1 Sept 2023

·

Stayed 2 nights

Stayed for two days and one of the two elevators was broken and since the elevator was small it could barely handle four people at a time. So taking the stairs was the only option. I was thought there was a complimentary breakfast? No they had a coffee bar that you payed top price for everything. Highly disappointed, payed a lot to stay there just thought I would get more.

2

Christopher

5 Jul 2023

·

Stayed 2 nights

The pool and hottub were closed for maintenance, which i came to find out was a recurring problem that was conveniently not mentioned during the booking, not addressed on the hotel's website or mentioned during check-in. The entire hotel smelled like mildew.

10

Kathy

20 Jan 2025

·

Stayed 1 night

I wish Expedia had it noted somewhere that the pool was closed because of renovations.:) I have a sad 10 year old.

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Cleanliness

Cleanliness feedback is mixed: many found rooms and common areas very clean, while others reported musty odors, stains or mold, and occasional serious issues. Housekeeping sometimes missed service or restocking.

Related guest reviews

6

Douglas

6 Jul 2023

·

Stayed 2 nights

Hallways were 90 degress and the 1st floor smelled like mildew..wet dog....nice room thou..

8

Irene

13 May 2025

·

Stayed 2 nights

Carpets are filthy in rooms and hallways.

8

Rhonada

22 Dec 2024

·

Stayed 1 night

The property was under construction. Overall, it was clean but the bathroom in the rooms are outdated and basic. The tub we had was covered in some sort of mold.

4

Lauren

10 Aug 2024

·

Stayed 1 night

We are expecting a refund from the property as our room need to be switched since there was actual feces on the couch cushion - and then after the switch- the second rooms mattress was full of urine- a full urine circle on the bed. We brought it to the front desk attention who stated we would be fully refunded after she spoke with her manager. The staff was incredible and the property overall was nice, clean, taken care of. The rooms definitely need updating, obviously.

6

Lauren

28 May 2024

·

Stayed 1 night

The floor was not vacuumed. I stepped on a dirty fruit snack. Couch had stains, and the floor plan was terrible. I had to squueze between the couch and end of bed to get to my side of the bed. The back door entrance kept getting propped open by someone, despite closing it. The walls were paper thin and we could hear everything in the rooms next to us, including the kids at 6 am.

10

Evelyn

1 Jul 2025

·

Stayed 3 nights

Place was super clean and completely updated.

6

Marcie

2 Nov 2025

·

Stayed 1 night

Room location was very loud! All night heard doors open/close, people talking. Room also had random noises when heat kicked on, rattling and whistling. window sill had cobwebs

10

Amy

16 Aug 2025

·

Stayed 4 nights

Rooms and common areas very clean. Beds and pillows comfortable. Balcony nice to have. Cons: shower curtains to small for the showers and breakfast is not included.

2

Tamera

28 Oct 2024

·

Room was dirty. Asked for refund for first night. Travelocity would not refund.

2

Maura

3 Jan 2024

·

Two words: bed bugs! Discovered them late at night, requested a new room; they then tried to move me to a room right across the hall, which i refused, and requested to be on an entirely different floor. New room had a faulty lock that required me to get the key reset just about every time I went back in my room, which was beyond annoying. One manager took only $100.00 off of my first night, the other, head manager, at checkout, assured me he’d contact me after eco lab came out and inspected the property, told me I’d hear back about a week after my stay, which was in October btw, never heard anything nor were ANY of my calls to them returned. Very disappointing stay to say the least. Requested a full refund, which the property denied! Overall lack of customer service, and again, bed bugs! I will never stay here again, stay at your own risk.

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Rooms

Room experience varies: some are newly renovated, spacious and comfortable with good beds, while others feel dated with worn carpets, limited TV options and no in-room microwave. Noise from doors and hallways is mentioned by multiple guests.

Related guest reviews

6

leroy

31 Aug 2024

·

Stayed 3 nights

Wish it had a microwave like other hotels and TV channels are very limited. However, the staff was friendly

8

Cynthia

25 Oct 2024

·

Stayed 1 night

The hotel is under construction so i had to drive around 3 times trying to figure out where to enter. While the hotel was clean and tidy, the exterior is a mess. Had I have known it was under construction, i would but have booked a room. Also, while my room was clean, the carpet needs to be replaced. It's dirty and fraying all around the edges. The location was perfect and no issues with parking.

10

wayne

26 Mar 2023

·

Stayed 1 night

While the hotel looked older outside inside it was like brand new.Reception and check in was fast.Room was actually very large and like it had just been redone.

10

Erin

17 Aug 2025

·

Stayed 1 night

Newly renovated and comfortable beds

10

Jennifer

15 May 2025

·

Stayed 2 nights

The room was newly renovated and it was very clean and nice

10

Evelyn

1 Jul 2025

·

Stayed 3 nights

Place was super clean and completely updated.

4

Stefanie

2 Apr 2023

·

Stayed 2 nights

I did like the location. I didn’t like that there was no microwave in the room and only one available to use for all guests. My room smelt unclean; a bad odor, and I had to spray with air spray to freshen. Also this hotel needs updated tv’s and a few of the channels on the guide list had “no signal”.

6

Marcie

2 Nov 2025

·

Stayed 1 night

Room location was very loud! All night heard doors open/close, people talking. Room also had random noises when heat kicked on, rattling and whistling. window sill had cobwebs

4

John

24 Mar 2024

·

Stayed 2 nights

It rained, which limited out of room activities for one day, but apparently rain causes the TV to go out. No TV for 4-5 hours after rain ended. TV's were old and did not allow for streaming Netflix etc.

6

Shari

12 Aug 2024

·

Stayed 2 nights

The property was nice. I liked the sitting areas outside. The room was a little smaller than expected and we didn’t care for the sink outside the bathroom set up. I didn’t find the staff that friendly or helpful. I have stayed in alot of Marriott’s all over and here most of the staff seemed a little annoyed and bored with their job.

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Service

Staff are frequently praised as friendly, accommodating and efficient, with several shout outs to front desk and café teams. Some guests reported rude or unhelpful interactions, overbooking or cancellations, delayed room readiness, and missed housekeeping requests.

Related guest reviews

2

Sreenath

8 Dec 2023

·

Stayed 1 night

I made a reservation for a room for two adults and two children nearly a month before our scheduled trip. However, upon arriving at the hotel, I was shockingly denied check-in. As per management, the hotel was overbooked. I find this situation deeply concerning, especially given that I had made the reservation well in advance and was traveling with two young children.The receptionist's demeanor during this ordeal was notably rude, and there was no apology extended for the inconvenience caused.

10

Teresa

27 Jul 2025

·

Stayed 2 nights

This is a super nice hotel in a convenient location. Staff was accommodating and efficient. Currently they are remodeling different areas of the property so the parking is reduced but that's just temporary. Wifi is reliable. Pool is clean. Air conditioner did an excellent job even with the extreme heat advisory.

10

Freda

13 Aug 2025

·

Stayed 1 night

We stayed here after a day in Busch Gardens. The pool was great. The staff was great. We were told renovations were just finished about two weeks ago. The place was amazing.

6

Myra

7 Aug 2025

·

Stayed 3 nights

We had to stay in a double queen room when we PREPAID for a king suite. We asked for housekeeping daily and they didnt show up at all. Cigarette disposals remained full of cigars in the opening the entire two days we were there.

10

jonathan

30 Apr 2024

·

Stayed 1 night

Jeremiah at the front desk was awesome.

8

Teresa

16 Sept 2023

·

Stayed 2 nights

The front desk staff was very welcoming and professional. I checked in and soon discovered a problem with the room. I went back to the front desk and Tyrell was great! He immediately switched rooms for me, apologized for the inconvenience and offered a complimentary breakfast. He didn't make any excuses or pass the problem to someone else. He just took care of if. And he had a great attitude during the entire process. I really appreciated it.

10

Janet

28 Apr 2024

·

Stayed 2 nights

We had a great stay. Jeremiah and Corey at the front desk were very welcoming and friendly! We have stayed here a few times and always had a great experience. Clean rooms, friendly staff and very close to so many things in the area. Definitely recommend!

4

Jim

23 Dec 2024

·

Stayed 1 night

Very unfriendly front to desk staff. Will not be returning

4

McKenzie

4 Dec 2024

·

Stayed 2 nights

This was our third stay at this hotel, but we won’t be back in the future — the hotel is being renovated but has taken no steps to shield guests from the negative impact of renovation. Parking was extremely competitive, there was a ton of noise at all hours of the day and night, and the room was shabby. All of this, plus an extremely unfriendly front desk clerk, meant that the stay was extremely overpriced for the experience provided.

6

Kevin

9 Jul 2025

·

Stayed 1 night

Property was being renovated so there was construction debris and commotion. I understand the situation and property will be really nice once finished. Our room was renovated and clean. However, we arrived well after 5pm and room was still not ready. Had to wait almost 45 mins in lobby while it was getting cleaned. They said it was because it was a busy weekend. Not a terrible inconvenience but me and all kids just had to sit in lobby after being in car all day already. We were tired and it was well after our promised check in time

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Location

Widely praised for convenience to Busch Gardens, Water Country and local dining and shopping, often just a few minutes’ drive. A few guests noted some noise related to the busy area.

Related guest reviews

10

Christopher

24 Aug 2024

·

Stayed 3 nights

Great base for Busch Gardens, Water Country, and historic triangle.

10

J. Scott

29 Sept 2024

·

Stayed 1 night

Easy ride to park

8

Belinda

12 Jun 2024

·

Stayed 3 nights

Close to Busch Gardens, like a mile away. Close restaurants

10

Louise

30 May 2025

·

Stayed 2 nights

close to everything

10

andrew

19 Nov 2023

·

Stayed 1 night

Great hotel convenient to Busch Gardens.

10

Jennifer

14 Aug 2025

·

Stayed 1 night

Loved our stay here. Rooms are clean and staff are friendly. They have an indoor/outdoor pool and only 3 minute drive from Busch Gardens. Really enjoyed our stay here as a family of 4. They have a cafe style place to eat downstairs. We purchased a breakfast burrito and French toast. Both were delicious. They serve Starbucks products for coffee. At night they have the bar that you can sit at and have a few drinks.

10

Kelly

1 Jul 2024

·

Stayed 1 night

Convenient for our trip to Busch Gardens. Hotel was clean and staff very nice.

10

Laurie

25 Aug 2024

·

Stayed 3 nights

Very close to all attractions

10

christina

30 Aug 2025

·

Stayed 2 nights

Short drive to all the things in Williamsburg. However, due to the great locations it was a little loud.

10

Darlene

2 Sept 2024

·

Stayed 2 nights

Great customer service!! Great location near Busch Gardens and so convenient to dining and shopping. Our room was clean and quiet. Our granddaughter loved the indoor/outdoor pool. Would definitely stay again.

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Dining

On site bistro and Starbucks are convenient, with some guests enjoying the food and coffee, but breakfast is not included and prices are often viewed as high. Hours or availability were inconsistent at times.

Related guest reviews

10

Joel

15 Dec 2023

·

Stayed 1 night

My stay here was great! The café staff was beyond helpful and accommodating!

10

David J

1 Jul 2024

·

Stayed 2 nights

The room was comfortable and clean and well maintained. Front desk service was good (at checkin). The Bistro prices were way too high, so we sent elsewhere for breakfast. Location was convenient

8

Dana

30 Dec 2022

·

Stayed 19,355 nights

Overall we were satisfied however the amenities listed a restaurant and they had only a small dining area that was open for breakfast only.

8

Ashley

18 Jul 2023

·

Stayed 2 nights

Room appeared to be fairly clean, hallways were extremely hot, “bistro” was never open

10

Jennifer

14 Aug 2025

·

Stayed 1 night

Loved our stay here. Rooms are clean and staff are friendly. They have an indoor/outdoor pool and only 3 minute drive from Busch Gardens. Really enjoyed our stay here as a family of 4. They have a cafe style place to eat downstairs. We purchased a breakfast burrito and French toast. Both were delicious. They serve Starbucks products for coffee. At night they have the bar that you can sit at and have a few drinks.

6

Tekeyla

18 Jun 2023

·

Stayed 2 nights

The hotel was very clean. Breakfast was not free even though we paid a lot for this hotel.

4

Maureen

21 Jun 2024

·

Stayed 1 night

This hotel was poorly managed and ridiculously overpriced for food in the AM. The hostess at the Starbucks was rude even though we tipped her $15 for a raw bagel, some avocado toast, a breakfast burrito. More than $70 for coffee. Room had no pullout couch or cot. Won't be returning

10

Leanna

9 Aug 2024

·

Stayed 1 night

The best little bistro. Food was from scratch and delicious. Room was clean and the 0oil was perfect

6

Meghan

14 Apr 2023

·

Stayed 2 nights

Was completely disappointed there was no restaurant or bar like it was advertised. We had picked a hotel with those amenities on purpose so was definitely disappointed they didn’t have one.

8

Barbara

18 Jun 2023

·

Stayed 3 nights

This is a really nice property! So close to Busch Gardens. We enjoyed the pool and the onsite breakfast cafe with Starbucks was an added bonus each morning. Staff was really friendly and everything was perfect. We’d stay here again!

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Month	Average price
January	US$93
February	US$93
March	US$133
April	US$151
May	US$155
June	US$166
July	US$177
August	US$141
September	US$121
October	US$141
November	US$129
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $105	17 $113	18 $319	19 $292
20 $131	21 $128	22 $106	23 $113	24 $131	25 $272	26 $322
27 $123	28 $114	29 $114	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $111	2 $302	3 $332
4 $121	5 $121	6 $121	7 $118	8 $121	9 $332	10 $332
11 $121	12 $121	13 $131	14 $121	15 $131	16 $321	17 $321
18 $111	19 $121	20 $121	21 $121	22 $131	23 $392	24 $392
25 $121	26 $121	27 $111	28 $121	29 $121	30 $241	31 $241

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Monthly average prices

About this property

Location

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What guests think

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Good to know

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