Motel 6 Lake Elsinore, CA

Clean room and nice staff

When I first arrived, excellent customer service five stars across the board I called. I believe I spoke with Casey once again excellent customer service I checked in on Saturday. I didn’t catch her name once again. Excellent customer service. I hope that was Casey. The pole was clean. We didn’t see much staff. We stayed for one night, which was amazing thank you Motel 6. We’re leaving the light on.

Very clean environment

We stayed at this property before and that’s why we booked again but yesterday stay was a horrible experience. First the clerk at the desk gave me a room at the very far end of the building in the second floor I explained that i had a injury and needed a first floor room, she said that was the only room available and if we wanted a different room we had to wait an hour mind you we got there at 4 pm and check in start at 2 pm how do they not have rooms ready. But the biggest issue was our room we stayed at room 210 and as soon as we opened the the there was the strongest stench of weed and cat urine or litter it was so bad we literally had the smell on our clothes in just a few hours of being there. We were already late to an event and figured the smell would fade away but the wasn’t the case we left of stay there in the middle of the night we just couldn’t bare the strong smells. When i turned in the door key i mentioned this to the clerk he said he apologized and said if i had told someone about this issue i told him no because we were in a hurry and they had already told us it would take a hour for a different room but i told him how come when you guys did the room clean up this issue wasn’t resolved. Our first stay here a couple months back was great this one was traumatizing.

Not enough parking.and lot next.door is private, tow zone. Coffee in lobby would be nice.