Hotel Plaza Carrillo's
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About this property
Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, concierge services, and a reception hall.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.
Dining
Enjoy a meal at Carrillos, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge.
Rooms
Make yourself at home in one of the 43 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Location
With a stay at Hotel Plaza Carrillo's in Cancun (Downtown Cancun), you'll be a 1-minute drive from Las Palapas Park and 6 minutes from Cancun Mall. This hotel is 4.7 mi (7.6 km) from Tortuga Beach and 6.6 mi (10.6 km) from Cancun Convention Center.
What's nearby
Benito Juarez Municipal Building(0.2 miles)
Ceviche Square(0.2 miles)
Las Palapas Park(0.5 miles)
Mercado 23(0.6 miles)
Xbalamqué Theater(0.6 miles)
Plaza 28(0.7 miles)
Mercado 28(0.8 miles)
Cancun Cultural House(0.9 miles)
Plaza Las Americas(1 miles)
Royal Yak Casino and Sports Book(1.1 miles)
La Sagrada Familia Parish(1.1 miles)
Puerto Cancun Golf Course(1.1 miles)
Beto Avila Baseball Stadium(1.3 miles)
Andres Quintana Roo Stadium(1.3 miles)
Amerimed Hospital(1.3 miles)
The preferred airport for Hotel Plaza Carrillo's is Cancun Intl. Airport (CUN)(10.8 miles)
Parking
Safe-Deposit Box
Garden
Luggage Storage
Designated Smoking Area
Free Parking
Location
Benito Juarez Municipal Building (0.2 miles)
Ceviche Square (0.2 miles)
Las Palapas Park (0.5 miles)
Mercado 23 (0.6 miles)
Xbalamqué Theater (0.6 miles)
Plaza 28 (0.7 miles)
Room options
22
Standard Room
Room details
Sleeps 4
215 ft²
Guest reviews of Hotel Plaza Carrillo's
Based on 213 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Hotel Plaza Carrillo's describe a centrally located, budget-friendly stay with generally friendly staff, but also highlight dated rooms, inconsistent housekeeping, and recurring nighttime noise from a neighboring bar that can make it hard to sleep.
Read moreWas this helpful?
What guests think
Reviews of Hotel Plaza Carrillo's describe a centrally located, budget-friendly stay with generally friendly staff, but also highlight dated rooms, inconsistent housekeeping, and recurring nighttime noise from a neighboring bar that can make it hard to sleep.
Location earns praise for easy access to downtown sights and nearby dining. Guests mention conveniences like water refill stations and workable Wi-Fi. There is a pool, and multiple reviews report no functioning on-site restaurant. Overall, expect a simple, central base with variable room comfort.
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AI-generated summary based on recent guest reviews
Facilities
There is a pool that guests appreciate, though one review noted the water was too cold in season. A couple of reviews also mention convenient water refill stations.
Related guest reviews
Daniel
Jan 17, 2022
·
Stayed 1 night
ASHISH
Dec 19, 2021
·
Stayed 1 night
Joana
Jan 28, 2023
·
Stayed 1 night
S
Mar 15, 2022
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is inconsistent: several guests found rooms very clean, while others reported housekeeping lapses (toilet paper or towels not replenished) and noticeable wear or odors.
Related guest reviews
Adam
Feb 18, 2022
·
Stayed 1 night
Tahymi
Jul 11, 2022
·
Stayed 1 night
saul
Nov 22, 2022
·
Stayed 2 nights
saul
Oct 29, 2022
·
Stayed 1 night
ASHISH
Dec 19, 2021
·
Stayed 1 night
Ana Lilia
Apr 11, 2022
·
Stayed 3 nights
ALEJANDRO
Jan 10, 2022
·
Stayed 3 nights
Zenaida
Jan 5, 2022
·
Stayed 10 nights
S
Mar 15, 2022
·
Stayed 2 nights
phu tuong
Feb 10, 2022
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Room quality is mixed: some guests reported comfortable beds and workable Wi-Fi, while others cited hard or old mattresses, aging decor, missing remotes or climate-control issues, and significant noise from the neighboring bar or equipment.
Related guest reviews
saul
Nov 22, 2022
·
Stayed 2 nights
Robert
Mar 18, 2024
·
Stayed 4 nights
Miguel Alberto
Dec 11, 2022
·
Stayed 1 night
saul
Oct 29, 2022
·
Stayed 1 night
ASHISH
Dec 19, 2021
·
Stayed 1 night
Joana
Jan 28, 2023
·
Stayed 1 night
Vicente Vigil
Dec 1, 2022
·
S
Mar 15, 2022
·
Stayed 2 nights
Robert
Oct 4, 2025
·
Stayed 3 nights
Mark
Feb 7, 2023
·
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, including assistance with room placement and parking; however, a few guests reported poor attitudes or limited English.
Related guest reviews
Adam
Feb 18, 2022
·
Stayed 1 night
saul
Nov 22, 2022
·
Stayed 2 nights
Daniel
Jan 17, 2022
·
Stayed 1 night
ASHISH
Dec 19, 2021
·
Stayed 1 night
Joana
Jan 28, 2023
·
Stayed 1 night
ALEJANDRO
Jan 10, 2022
·
Stayed 3 nights
Zenaida
Jan 5, 2022
·
Stayed 10 nights
S
Mar 15, 2022
·
Stayed 2 nights
Leslie
Dec 27, 2022
·
Stayed 2 nights
Michael
Dec 24, 2021
·
Stayed 7 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Very central and convenient for downtown sights and nearby restaurants. Proximity to a late-night bar can bring street noise to some rooms.
Related guest reviews
saul
Nov 22, 2022
·
Stayed 2 nights
Daniel
Jan 17, 2022
·
Stayed 1 night
Miguel Alberto
Dec 11, 2022
·
Stayed 1 night
Angel Ivan Esquivel
Jan 21, 2022
·
Stayed 3 nights
Andrea
Jun 14, 2022
·
Stayed 1 night
Zenaida
Jan 5, 2022
·
Stayed 10 nights
S
Mar 15, 2022
·
Stayed 2 nights
phu tuong
Feb 10, 2022
·
Stayed 2 nights
Robert
Oct 4, 2025
·
Stayed 3 nights
Mark
Feb 7, 2023
·
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Multiple reviews note there is no functioning on-site restaurant. Guests rely on nearby restaurants and an evening food court instead.
Related guest reviews
Tahymi
Jul 11, 2022
·
Stayed 1 night
Zenaida
Jan 5, 2022
·
Stayed 10 nights
phu tuong
Feb 10, 2022
·
Stayed 2 nights
Mark
Feb 7, 2023
·
Was this helpful?
AI-generated summary based on recent guest reviews
Robert
Oct 4, 2025
·
Stayed 3 nights
Rodolfo
Sep 16, 2025
·
Stayed 1 night
Robert
Mar 18, 2024
·
Stayed 4 nights
Mark
Feb 7, 2023
·
Andrea
Jun 14, 2022
·
Stayed 1 night
FAQs about Hotel Plaza Carrillo's
Is parking available at the property?
Yes, free parking is available on-site.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 15:00 to 19:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property has handrails in stairways, but it is not wheelchair accessible. There are no specific features mentioned for wheelchair access.
What is the location of the hotel in relation to key landmarks?
The hotel is located in Downtown Cancun, just a 1-minute drive from Las Palapas Park and 6 minutes from Cancun Mall. It is approximately 4.7 miles from Tortuga Beach and 6.6 miles from Cancun Convention Center.
Does the property have a swimming pool?
Yes, there is an outdoor pool available, with access from 6:30 AM to 8:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not provided.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-17: NO DATA
- 2026-09-18: 58.02722591423034USD
- 2026-09-19: 58.287770350341795USD
- 2026-09-20: 56.586448575553895USD
- 2026-09-21: 55.93789214836121USD
- 2026-09-22: 55.40949800525665USD
- 2026-09-23: 55.40949800525665USD
- 2026-09-24: 55.40949800525665USD
- 2026-09-25: 55.93789214836121USD
- 2026-09-26: 55.93789214836121USD
- 2026-09-27: NO DATA
- 2026-09-28: 55.93789214836121USD
- 2026-09-29: 55.93789214836121USD
- 2026-09-30: 55.74290671188354USD
- 2026-10-01: 57.7914939818573USD
- 2026-10-02: NO DATA
- 2026-10-03: 58.064444669837954USD
- 2026-10-04: 55.93789214836121USD
- 2026-10-05: 55.70836991535187USD
- 2026-10-06: 57.7914939818573USD
- 2026-10-07: 57.7914939818573USD
- 2026-10-08: NO DATA
- 2026-10-09: 58.02722591423034USD
- 2026-10-10: 58.064444669837954USD
- 2026-10-11: 55.93789214836121USD
- 2026-10-12: NO DATA
- 2026-10-13: 57.7914939818573USD
- 2026-10-14: 57.7914939818573USD
- 2026-10-15: 57.7914939818573USD
- 2026-10-16: NO DATA
- 2026-10-17: 55.70836991535187USD
- 2026-10-18: 56.342521768226625USD
- 2026-10-19: 57.60538705696106USD
- 2026-10-20: 57.7914939818573USD
- 2026-10-21: 57.77908334770203USD
- 2026-10-22: 57.7914939818573USD
- 2026-10-23: 57.60538705696106USD
- 2026-10-24: 57.55575766719818USD
- 2026-10-25: 57.7914939818573USD
- 2026-10-26: 57.77908334770203USD
- 2026-10-27: 57.754270843963624USD
- 2026-10-28: 57.77908334770203USD
- 2026-10-29: 57.7914939818573USD
- 2026-10-30: 57.7914939818573USD
- 2026-10-31: 55.70836991535187USD
- 2026-11-01: 56.586448575553895USD
- 2026-11-02: 57.7914939818573USD
- 2026-11-03: 57.77908334770203USD
- 2026-11-04: 57.7914939818573USD
- 2026-11-05: 57.77908334770203USD
- 2026-11-06: 57.77908334770203USD
- 2026-11-07: 55.92307563915253USD
- 2026-11-08: 57.7914939818573USD
- 2026-11-09: 57.7914939818573USD
- 2026-11-10: 57.7914939818573USD
- 2026-11-11: 57.77908334770203USD
- 2026-11-12: 55.729865028533936USD
- 2026-11-13: 55.93789214836121USD
- 2026-11-14: 58.02722591423034USD
- 2026-11-15: 55.70836991535187USD
- 2026-11-16: 57.05948568099976USD
- 2026-11-17: 57.7914939818573USD
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Pool access available from 6:30 AM to 8:00 PM.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Popular amenities
Parking
Safe-Deposit Box
Garden
Luggage Storage
Designated Smoking Area
Free Parking
Services
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
24-Hour Front Desk
Concierge Services
Reception Hall
Tours/Ticket Assistance
Well-Lit Path to Entrance
General
Designated Smoking Areas (fines apply)
Handrails in Stairways
Snack Bar/Deli
Not Wheelchair Accessible
Parking
Parking
Free Parking
Internet
Free Wi-Fi
Activities
Garden