Krystal Cancun

Name: Krystal Cancun
Address: Paseo Kukulcan Km 9 lotes 9 y 9 A, Punta Cancun, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 7.25

"Beautiful beach"

"Convenient location"

"Convenient shopping nearby"

"Stunning beach views"

Amenities

Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk

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Property description

Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentar...

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From

$128

/ night

Guest reviews

7.3

Good

Based on 2,402 verified reviews

Who stays here?

Business

Couple

41%

Family

31%

Group

19%

Solo

What guests think

AI-generated summary based on recent guest reviews

At Krystal Cancun, travellers praise the unbeatable beachfront location and friendly staff, while noting dated rooms, uneven maintenance, and nightlife noise; food and drink are mixed, with restrictive all‑inclusive rules and early bar closures frustrating some stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

asiri

Apr 7, 2026

Stayed 8 nights

Perfect

Irma

Feb 21, 2026

Stayed 1 night

Staff and amenities were great

Gabriel

Feb 18, 2026

Stayed 4 nights

Great experience!! Had a great time and the best service

Brandy

Feb 17, 2026

Stayed 5 nights

The first room that was assigned i wasnt happy with, but they were very helpful and moved us to a different room which made us happier. Staff is always greeting us and we enjoyed our stay.

Joshua

Feb 16, 2026

Stayed 5 nights

Clean room, staff was mostly friendly and always tried to make your stay the best

Paseo Kukulcan Km 9 lotes 9 y 9 A, Punta Cancun, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico

Location

With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and Hotel Zone Beaches. This all-inclusive hotel is 0.3 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.6 km) from Forum Beach.

Gaviota Azul Beach(0.1 miles)

UltraMar Ferry Terminal(0.3 miles)

Cancun Convention Center(0.3 miles)

Forum By The Sea Mall(0.4 miles)

Forum Beach(0.4 miles)

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.4 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Security deposit

MXN 3000 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free valet parking is available on-site.

Yes, breakfast is available, and guests can enjoy breakfast in the room.

Pets are not allowed at this property, but service animals are exempt.

Check-in is at 15:00, and check-out is at 12:00. Early check-in and late check-out may be available for a fee, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available upon request.

The hotel is located in Cancun's Hotel Zone, just 0.1 km from Gaviota Azul Beach and 0.6 km from Cancun Convention Center and Forum Beach.

Yes, the hotel features an outdoor pool, including a children's pool, and it is operational year-round.

Children aged 4 years and younger can stay for free when occupying the parent's or guardian's room using existing bedding.

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