Name: Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Address: Calle Itzimina esq. Av Kukulkan,mz 001, lote 007, reg 014, Zama, Tulum, Tulum, Quintana Roo, Mexico, Tulum, Quintana Roo, MX
Price range: $231–$374 per night
Rating: 8.4

What guests think

Across recent reviews, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive is praised for striking design, tranquil atmosphere, many pools, and friendly staff, while recurring critiques target food consistency, service reliability, and the off-site beach shuttle.

Most guests find the property and rooms very clean and modern, though some report insects, maintenance problems, or confusing navigation. Dining feedback is mixed, with some enjoying specific venues and breakfast while others cite limited variety, slow waits, and watered-down drinks. Expect a calm, design-forward stay best for relaxing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple pools, a relaxing spa, and the gym are highlights, and the off-site beach club is accessible by shuttle. Common drawbacks include cold or early-closing pools and inconsistent shuttle frequency, and a few noted the gym felt too warm.

Related guest reviews

10

Tina Maureen

Feb 27, 2025

·

Stayed 7 nights

We had an amazing week at Secrets Tulum. It was a beautiful resort with many quiet spots to get away to. Beautiful restaurants had great food! We loved our pool walkout room. Staff was helpful and friendly. Excursions to the Beach club were fun! Definitely recommend this resort!

10

ALASDAIR

Feb 13, 2026

·

Stayed 7 nights

We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.

8

Rhett

Mar 22, 2025

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Property and Resort was Amazing- Very Clean. Most of the Staff were friendly and courteous aside from the front lobby personnel. Definitely need better tequila options on property being that you are in MEXICO. Pools were amazing- They don’t keep the Jacuzzi’s warm, they were all cold water. On Vacation we all love a warm jacuzzi to relax in. The Beach club shuttle is convenient but need to have more consistent shuttle times. It’s not as often as they advertise online. Overall- A Wonderful experience. :)

10

Craig

Aug 22, 2024

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Stayed 4 nights

Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.

10

Tevin

Aug 19, 2024

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Stayed 5 nights

Amazing service. Quiet during sleeping hours. The beach club also has amazing service and is included in the all inclusive. The excursions were safe and well coordinated. They even provide transportation for you to and from. Cab service is available if you want to stay at the beach longer or venture out into the city for other dinning options. Highly recommend. This is a brand new property as well. Rooms were amazing. We got the swim out room and the water was not too cold or too hot. 10 out of 10 experience.

10

Charles

Jun 12, 2025

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Stayed 5 nights

Great service and clean hotel with plenty of shows at night. Food was well above average with no wait at restaurants.

2

sofia palmero

Nov 10, 2024

·

Stayed 2 nights

Tuvimos una cucaracha en el cuarto, no nos cambiaron las toallas y no había pistola de pelo

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10

Johayna

Aug 4, 2025

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Stayed 7 nights

Excellent hotel. Beautiful rooms, fantastic staff and service. Not too busy, felt like a private resort. Staff was attentive, drinks and food of a much higher quality. Lovely spa too. Only comment is that the gym is too warm and the AC wasn’t strong enough there. Made it difficult to use.

10

Michael

Jan 18, 2025

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Stayed 7 nights

vip treatment excellent. earlier access to gym would be better, premium alcohol available at all bars including room service.

10

Tommy

May 18, 2025

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Stayed 6 nights

A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).

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Cleanliness

Overall cleanliness is praised across rooms and common areas. Still, multiple reviews mention insects (ants or roaches), occasional dirty pool areas, and maintenance issues like leaks or clogs.

Related guest reviews

10

Glenn

Nov 11, 2025

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Stayed 3 nights

Room was spotless

10

ALASDAIR

Feb 13, 2026

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Stayed 7 nights

We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.

2

Kenisha

Jun 19, 2024

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Stayed 3 nights

It rained and water was leaking through the ceilings, staff wasn’t answering the phones. Then while my husband and I are getting food a roach crawled up on the counter top. We told the front desk about all the issues and ask what they were willing to make the experience better. A man and the front desk Kevin told us to write a review and was rude. Asked to talk to the manager plenty of times and no one wanted to talk to us. Overall experience was terrible and I’m disappointed at secrets because they hold great standards, but this was by far the worst trip ever! For the price I paid and the staff wasn’t willing to make any accommodations. I even showed the picture to the front desk of the roach and still nothing. I don’t live like that at home. I wouldn’t never recommend this property to a homeless person!

2

Quasha

Nov 12, 2025

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Stayed 2 nights

Hotel booking was misleading. I book 11/6-11/10 what I thought was the main resort for my 35th bday upon arriving I was told that I would be staying on the beach side of the hotel which was about a 20 mins shuttle ride, I explained I was a solo traveler and would prefer staying at the main hotel where it is lit and filled with people. They refused to move me. Concierge stated that no other rooms were available. I took the shuttle that they provided to the off site beach location. It was small and unpleasant looking. However, I tried making the best of it. I was told that room service stops at 10pm when online it stated that service would be available 24 hours, also The restaurants on the beach side of the resort closed at 6 PM, so you had to shuttle back to the main resort to eat if you wanted the all inclusive, The last shuttle to and from the resorts are at 10:30 PM, For me was an issue because it was my birthday and I did not want to be back in the hotel by 10:30 PM at an all inclusive resort. The icing on the cake is, upon return home I have been bitten by bedbugs all over my lower body and buttocks. Room 6020 At the BEACH CLUB looks a basement apartment.It was nothing luxurious about it, nothing like the photos advertised. The icing on the cake is the room has a BED INFESTATION and I asked to be moved, nothing available. I was bitten by bed bugs all over my back legs and buttocks. I threw out my entire suitcase. I am currently waiting on a response from the resort.

2

Brittney

Nov 29, 2025

·

Stayed 5 nights

Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p

8

Titik

Oct 14, 2025

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Stayed 4 nights

Super nice staff, especially Ariana and Sam,Lisbeth the concierge ,Micaela that serve my fav drinks..almost everyone is nice. Only one thing, the pool in the beach club was a little bit dirty and small,

10

STEFFANY

Jun 27, 2025

·

Stayed 5 nights

Las albercas están un poco sucias

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10

Ahmid

Aug 28, 2025

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Stayed 4 nights

I absolutely loved my stay at Secrets Tulum. The property was incredibly clean at all times throughout the day and night, the staff was beyond nice and accommodating, and the service was amazing. I would certainly recommend this resort!

10

Tiasjia Ravin Nimoy

Jun 19, 2025

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Stayed 4 nights

Great property. Clean and modern. Staff were incredibly attentive and kind! I cart wait to visit again!

2

chinelle

Nov 1, 2025

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Stayed 3 nights

Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.

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Rooms

Rooms are modern and often spacious, with many guests enjoying swim-out options and quiet layouts. Recurring issues include maintenance problems (leaks, faulty A/C or fixtures), occasional dampness or mildew smell, and some noise near certain venues.

Related guest reviews

4

Gerardo

Apr 22, 2025

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Stayed 4 nights

Horrible experience. We were at one room two nights with the aC making awful noises. One day the vent fell from the ceiling. Thankfully our next few nights they switched us to another room where it was better. Their resolution to the consumer was poor.

8

Jennifer

Dec 31, 2024

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Stayed 3 nights

The rooms were damp and smelled mildew. Was preferred status, however, was not shared all of the preferred amenities. Finding your way around the property was problematic. No map was provided. The staff didn't seem like they were overly happy to have jobs. The traveling back-and-forth to the beach was challenging given the traffic. The resort can't do anything about that, need to be very clear about the transport back-and-forth being time consuming.

10

Denise

Sep 14, 2025

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Stayed 1 night

Amazing pool in my room,very quiet and great food.

10

Sondre Tungodden

Jan 25, 2026

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Stayed 7 nights

Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!

8

Adam

Jan 13, 2025

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Stayed 2 nights

The property is very large. The layout can get confusing trying to find restaurants and pools and bars. The room itself was excellent. Large bathroom/shower area, great views. We were never advised of the app, to know what was open for food choices and times of availability and menus and such, that would have been nice to have been told at check-in (especially since we stayed at preferred tower). The beach club was a nice area as well. Nice to be able to take the shuttle back and forth and get some beach time. May look at staying at that end next time. Overall, a nice stay for a couple of nights. Always enjoy Secrets and the group of hotels they belong to.

10

Rachaal

Oct 7, 2025

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Stayed 2 nights

The room was beautiful

10

Jill

Nov 3, 2024

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Stayed 1 night

Rooms are beautiful and spacious. The property is set-up in a way that's very unique. They incorporate the feel of Tulum with boho chic decor. Loved the stay.

6

Kyung Eun

Dec 2, 2024

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Stayed 6 nights

Despite being a luxury resort that opened in 2023, it is plagued with numerous issues, such as malfunctioning facilities. For instance, the shower leaks, the housekeeping switch is broken, and the temperature control fluctuates unpredictably. The dining experience was also underwhelming. While the resort boasts eight dining options, two are located at the beach club and one is exclusive to Preferred Club members, leaving only three restaurants available for dinner. As a result, guests staying for more than three days may find themselves dining at subpar restaurants at least once. Moreover, the resort is located a considerable distance from the beach. While a complimentary shuttle service is provided, the round trip takes approximately 40 minutes, which some guests may find inconvenient. Additionally, the resort is set within a jungle environment, leading to a high presence of mosquitoes. The excessive sand scattered throughout the property also makes walking uncomfortable.

10

Jessica

Sep 15, 2025

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Stayed 2 nights

This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back

2

Brittney

Nov 29, 2025

·

Stayed 5 nights

Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p

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Service

Many reviews highlight genuinely friendly, attentive staff and standout concierges who arrange special touches. However, recurring complaints cite pushy membership pitches, inconsistent or slow service, and occasional problems resolving issues or honoring advertised benefits.

Related guest reviews

2

Tiffany

Aug 12, 2025

·

Stayed 1 night

The Expedia gold status is supposed to get you a $200 resort credit and a free spa service. The hotel ended up saying that it’s not a $200 credit. It’s $40 coupons that you can use one at a time only on two specific services. It was really annoying that they didn’t honor the package as written. It’s a very nice hotel but it felt very cheap and they were very deceptive. They’d say one thing and do another - nothing like being gaslit on vacation. There are two parts of the hotel. I recommend the Casa Omni room types because those are the ones on the beach. The other rooms are located at the main property which is about 10 to 15 minutes. Drive away from the beach.

10

ALASDAIR

Feb 13, 2026

·

Stayed 7 nights

We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.

6

Jonathan

Feb 17, 2025

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Stayed 4 nights

Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it

2

Brittney

Nov 29, 2025

·

Stayed 5 nights

Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p

6

Fradi

Nov 19, 2024

·

Stayed 3 nights

This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.

10

forest

Jul 1, 2025

·

Stayed 2 nights

Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch.

8

Niousha

Oct 22, 2025

·

Stayed 3 nights

Beautiful resort with excellent location and amenities, but inconsistent service. The resort’s location and design are stunning, and the beach club offers great accessibility, entertainment, and cleanliness. However, several service experiences fell short of expectations. At the Preferred Club, we waited nearly an hour for our order before being told it couldn’t be fulfilled and were asked to go to the restaurant instead. On another occasion, a staff member declined to make drinks he had just served to nearby guests, which felt unprofessional. While relaxing at the beach, a server asked us to relocate or purchase an expensive bottle despite our Preferred Club status. We eventually left, which was disappointing since the Preferred upgrade is meant to ensure comfort and service consistency. That said, many team members were kind and accommodating, and some went above and beyond. The beach club menu is limited, but the main resort offered more dining options, which we enjoyed on our final night. Overall, Secrets Tulum is a beautiful property with great amenities and atmosphere. With more consistent staff training and attention to guest experience, it could easily be a five-star stay.

4

Andreas

Jan 13, 2025

·

Stayed 5 nights

I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.

10

Sergio Moises Cedillo

Aug 25, 2024

·

Stayed 7 nights

We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.

10

John

Nov 8, 2025

·

Stayed 8 nights

We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget .

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AI-generated summary based on recent guest reviews

Location

Jungle setting in town, not beachfront; access to the beach is via a 15-30 minute shuttle to the hotel’s beach club. Some appreciate the quiet, walkable area, while others find the shuttle timing and limited hours inconvenient.

Related guest reviews

10

HIMJA

May 13, 2025

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Stayed 5 nights

Vlose to beach and tulum strip but in the jungle. Quiet retreat. Excellent services.

10

Jessica

Sep 15, 2025

·

Stayed 2 nights

This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back

10

Leonard

Aug 29, 2025

·

Stayed 3 nights

Great location

8

Stacy

May 11, 2024

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Stayed 3 nights

This resort is a liability for the entire Secrets brand as their service is far below the company's standard. In a yr this will be the perfect resort, but until then stay away or visit and email corporate about your experience so they can clean house. However, this property is also very promising. We absolutely loved the room, location and while we also enjoyed the main restaurants, the casual eateries are another story. The buffet was lackluster at best, as the variety is lacking and repetitive. The lack of a mexican restaurant was also noted. The room was fabulous, but the lack of a privacy rope curtain in double rooms is regretful, as the 1st thing you can see when walking in your room, is your roommate showering. The beach club is amazing, but the food here is just like the buffet....lack of variety. For some reason the gift shop is still not completed..6 months later, so If you need sunscreen, or anything else, you have to walk to the go-mart 1 block away. I also never received a room upgrade as I am a VIP member, and when asked they said "You current room is better, as it is a swim-up and the upgrade is a preperfered tropical". Glad you like to make decisions for your guest, but I can make my own decisions. In the end, I kept my room, with a promise of preferred club amenities, which meant nothing, cause I never received a bag, butler or prefered service, just pool use. In conclusion, it's a good resort, but it's NOT a Secrets resort that most of us know and love.

10

Andi

Feb 25, 2025

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Stayed 5 nights

Absolutely beautiful resort- great food and staff. My only complaint is that it's not on the beach. There's a shuttle that runs to and from the beach club, which is soooo nice but it closes at 5. My own fault for not looking closer at the location. I would still recommend it though- the resort was incredible.

10

Craig

Aug 22, 2024

·

Stayed 4 nights

Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.

8

Sabrina

Mar 9, 2025

·

Stayed 8 nights

The private beach is not on the resort but a 15-20 min shuttle ride away from the resort. Our power went out in our room one day and it took them about 30 min to fix it. The food was more westernized than Mexican and the bacon at the buffet was horrible. Everything else I ate was good. The mixed drinks like daiquiris, and pina coladas were very sweet and gave me a headache, so did their champagne so I stuck with Caesar’s and tequila sunrise for the majority of my stay. There is a lot of walking on the resort and a total of 4 connecting buildings 4 floors high which you could get yourself lost in trying to find your suite, however, there is always someone around who works there to direct you to your room. The resort I was told was just over a year old so they are still trying to establish themselves. Overall the staff was friendly, helpful, clean environment you literally could go barefoot anywhere, entertainment was ok but the resort usually shuts down at 1am.

6

Seina

Feb 26, 2025

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Stayed 4 nights

Did not like the shuttle to the beach. We thought the property was located on the beach front.

10

Tommy

May 18, 2025

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Stayed 6 nights

A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).

6

Christopher

Feb 16, 2025

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Stayed 6 nights

I have stayed at many of these beachfront resorts. When booking this I didn’t realize it was not on the beach and you have to take a 20 minute shuttle to get to their beach club. I like to walk the beach early in the money and evening. Not possible here. Also you can’t set back and feel the ocean breeze and lisiten to the waves from your room. Next time I will book at their sister resort that is on the ocean.

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AI-generated summary based on recent guest reviews

Dining

Feedback is mixed: several guests enjoyed certain restaurants and breakfast variety, while many others reported limited options, slow waits, and watered-down or basic drinks. Dinner availability can be restricted on some nights, leading to queues.

Related guest reviews

6

Larmonica

Jul 21, 2025

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Stayed 4 nights

The drinks and food was subpar. The drinks were tasteless and watered down.

8

Amanda

Nov 6, 2025

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Stayed 4 nights

Food was not good Not many option to eat from

6

Alyssa

Nov 3, 2025

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Stayed 5 nights

For the price I did expect more. We ordered room service one night and called an hour later to check on it, and it just never showed up. Also asked for a new steamer because ours was broken and that never came. Asked for new towels one day and they put the clean towels on top of my dirty clothes, which weren't even in the bathroom. The food was overall pretty bad. Some okay options, but very underseasoned and overcooked. There are a lot of pools, so it is nice you can always find a not crowded spot. The staff was kind, and the room itself was very nice.

8

Marie

Mar 11, 2025

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Stayed 6 nights

The only thing that could have been better is some of the food. Some of it was excellent and other food restaurants on the property were mediocre.

10

Sondre Tungodden

Jan 25, 2026

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Stayed 7 nights

Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!

6

Monique

Sep 13, 2025

·

Stayed 4 nights

This property need better food option. There need to be an alternative buffet dinner option as well instead of only able to have dinner at a restaurant. The only restaurant that was good was the Japanese restaurant . More staff is needed as some restaurants weren’t open every night

10

Sergio Moises Cedillo

Aug 25, 2024

·

Stayed 7 nights

We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.

2

chinelle

Nov 1, 2025

·

Stayed 3 nights

Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.

6

Fredrich

Nov 16, 2025

·

Stayed 2 nights

The staff and cleanliness is great, I do think that the Hyatt Inclusive properties has lost their spark trying to cut corners. Food was lacking variety, flavor, authenticity, and overall was not good. They are usually understaffed, which makes the food come to us cold. We tried room service, going to the main location, which were all very average experience. At our last days, we ended up opting out and eating food outside. If you just want to drink, you can get that at any all inclusive.

10

Tiffany

Jun 16, 2025

·

Stayed 3 nights

This property was nothing short of Amazing. Every restaurant, even room service had amazing food. I have never been to an all-inclusive resort where I didn’t leave to go eat. This was wonderful and so worth every penny spent. The staff and I mean the ENTIRE staff was friendly, attentive and knowledgeable. Secrets surpassed every expectation I had for this trip. I’m convinced that I will look for a Secrets for every trip moving forward. Thank you TULUM.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$458
February	$479
March	$401
April	$359
May	$326
June	$312
July	$281
August	$333
September	$329
October	$334
November	$407
December	$411

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $374	17 $242	18 $242	19 $242
20 $241	21 $243	22 $243	23 $244	24 $244	25 $244	26 $266
27 $233	28 $231	29 $231	30 $231

Su	Mo	Tu	We	Th	Fr	Sa
				1 $244	2 $244	3 $244
4 $244	5 $244	6 $244	7 $244	8 $244	9 $244	10 $244
11 $244	12 $244	13 $244	14 $244	15 $244	16 $244	17 $244
18 $244	19 $244	20 $244	21 $244	22 $244	23 $244	24 $244
25 $244	26 $244	27 $244	28 $244	29 $244	30 $244	31 $244

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Monthly average prices

About this property

Location

Room options

Preferred Club Junior Suite, Swim Out, King Bed

Preferred Club Junior Suite, Swim Out, Double Beds

Villa Zamna (Same Price For Up to 10 Guests)

Preferred Club Junior Suite, Tropical View, Double Beds

Casa Zamna Ocean Front

Casa Zamna Tropical View King

Casa Zamna Ocean Front Junior Suite King

Casa Zamna Tropical Viewith Double with Queen Beds

Preferred Club Master Suite, Swim Out

Preferred Club Rooftop Master Suite with Plunge Pool

Casa Zamna Ocean Front Master Suite King Bed

Presidential Suite

Junior Suite, 1 King Bed (Tropical View)

Junior Suite (Swim Out, Double Beds)

Junior Suite (Tropical View, Double Beds)

Preferred Club Master Suite, Tropical View

Preferred Club Junior Suite, Tropical View, King Bed

Junior Suite, 1 King Bed (Swim Out)

Casa Zamna Ocean Front Presidential Suite King Bed

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

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Optional extras

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