Is parking available at the property?

Yes, parking is available at the property, including both self-parking and secured parking options. Valet parking is also offered for guests.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately USD 53 per person. Breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Does the property allow pets?

No pets are allowed at this property, including service animals.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of USD 600 per vehicle for a roundtrip, accommodating a maximum of two passengers. Guests must contact the property with arrival details to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property is not wheelchair accessible and features upper floors accessible only by stairs. There are well-lit paths to the entrance, but no specific wheelchair-accessible facilities are mentioned.

What is the location of the property in relation to key landmarks?

The property is located in Tulum's Zona Hotelera, just steps from SFER IK and 11 minutes by foot from Tulum National Park. It is approximately 4.2 miles from Tulum Mayan Ruins and 4.9 miles from Gran Cenote.

What are the policies for guests staying with children?

Guests under 18 years old are not permitted at this adults-only property.

Azulik - Adults Only Hotel in Tulum

Average nightly price at Azulik - Adults Only by month, last 12 months (USD)
Month	Average price
January	$470
February	$354
March	$284
April	$284
May	$270
June	$217
July	$240
August	$165
September	$204
October	$193
November	$253
December	$372

What guests think

At Azulik - Adults Only, guests highlight spectacular jungle-and-ocean design and views, but also a purposefully rustic setup: very low light at night, bathing in tubs rather than showers, and uneven walkways that many find difficult to navigate.

Service is described as warm and helpful by some and indifferent or slow by others, with check-in issues and extra charges occasionally frustrating stays. Reviews frequently mention high prices across restaurants and activities, plus recurring practical drawbacks such as water outages, weak or absent Wi‑Fi/phone access, and maintenance or cleanliness inconsistencies. Rooms deliver striking ambience and views, but common trade-offs include noise (waves or nearby venues), limited amenities and outlets, privacy challenges, and insects or bats. Best for a short, design-focused experience rather than a traditional comfort-first resort stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout spaces include dramatic rooftops and on-site restaurants/spa, but there is no pool, walkways can be difficult or dimly lit at night, and beach conditions vary from pretty and private-feeling to seaweed‑covered or under‑serviced.

Related guest reviews

6

TIEN

Oct 29, 2025

·

Stayed 3 nights

Room floor was sticky and dirty. No hotel slippers provided so the bottom of my feet were black. Concierge (Elizabeth) did not fulfill the smallest request I had which was some cutlery. Since check-in until I departed, I never received any cutlery. The walkway had orb lights that didn't work, making it extremely dangerous and unsafe to walk to and from the room at night.

10

Melodie

Apr 16, 2025

·

Stayed 4 nights

The property is beautiful and totally unique. It may be hard to get around if you have any kind of mobility issues. A lot of stairs and uneven surfaces.

10

Patricia

Oct 29, 2025

·

Stayed 3 nights

Everything at Azulik feels otherworldly, a sanctuary where nature, art, and spirit intertwine The food isn't just delicious; it's a sacred experience of flavors that awaken every sense The service flows with grace and intention, as if guided by the jungle itself. Pure magic in every moment, except for the spa. The facial I received was a joke but I wasn’t laughing when I had to pay $250. Love the hotel, the restaurants and the service. Absolutely hated the spa. Hopefully they’ll fix the issue.

4

Alicia

Aug 15, 2024

·

Stayed 2 nights

Azulik Tulum is a beautiful hotel, perfect for taking pictures. However, that's about it. The room was dirty and had stains on the curtains! It's a place to visit for a short while, snap some photos, and that's it. The waitstaff at the restaurants were very nice, but the beach area is small, and the water was full of seaweed and murky. Additionally, the hotel's location is not great, as it's not close to other beach clubs and restaurants. It's simply not worth staying overnight at this hotel. Make sure to read the reviews carefully before deciding to book.

8

Meaghan

Jan 31, 2024

·

Stayed 2 nights

This hotel is famous for a reason: it is spectacularly beautiful and truly a unique experience we will never forget. If this is on your bucket list, keep it on your bucket list. You will not be disappointed you went. Pros: - staff all incredible. Well staffed everywhere, and great security. Shout out to Carlos for the impromptu wine cellar tour! - Beach is gorgeous, clean, and pretty private. It’s separate from the main beach so much more quiet and feels very safe. More on beach below. - Exquisite property with each direction you look being more beautiful than the last. - Sunsets are a MUST! So stunning. Improvement suggestions: - add a few standard luxuries to rooms, such as bathrobes, clothing hangers and space to unpack (can be as simple as a few posts to hang dresses and some shelves for clothing) - Unfortunately some service issues we weren’t expecting, including the check in desk not asking if we want to use a credit card for the stay. Missed a cool experience we were looking forward to bc we couldn’t leave the beach without getting our credit card from our room. No option to charge to the room without opening a credit which reception missed upon checkin. - Beach is semi private and should be totally private for this price. Non-Guests kept hanging at our beach which made the space feel less safe to leave belongings while swimming. - Better pillows please. - Housekeeping missed our room for turndown so it was pitch black coming back and we had to call for help.

10

Noor

Jan 17, 2024

·

Stayed 1 night

Staying at Azulik was Dreamy, surrounded by nature and Sea was exactly what I was looking for. Highly recommend doing the spa services. The massage by the ocean was amazing

10

Vanessa

Jul 28, 2025

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Stayed 2 nights

Excellent restaurants on site

6

Jason

Jun 26, 2025

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Stayed 2 nights

Instagram worthy. Conveniences are lacking. Walkways are difficult to navigate. Apparently there is no OSHA in Mexico. Showers are non existent. Housekeeping is meh.

8

ELLERY

Jun 20, 2025

·

Stayed 3 nights

This hotel is Over price!! No pool!! The staff is amazing!!

2

Sophia

Jun 24, 2025

·

Stayed 3 nights

Never have I felt less welcome in any hotel than at the Azulik. Zero hospitality, almost all staff looked like they were smelling their own farts, with bad looks and no smiles or warmth. It took 15 minutes to be acknowledged at their restaurant, and when we said something, no one cared. My drink finally came and with molding fruit in it. When I said something, no apologies were given and they tried to make me pay for the drink with mold that I barely touched. The room was not insulated, which meant all the air conditioning just went right out which is so wasteful and a bat came into our room all three nights. The hotel does not have a pool, it is far from everything, and the staff simply do not care about their guests. In contrast, before spending three nights at Azulik, we spent three nights at the Nomade hotel and had an exceptional experience where I was greeted with smiles and care!

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Cleanliness

Feedback is mixed, with multiple reports of dirty tubs or jacuzzis, stains, dust, leaks, and construction disturbances, alongside occasional mentions of clean rooms. Housekeeping and maintenance consistency appear to be an issue.

Related guest reviews

2

alejandra

Jul 29, 2025

·

Stayed 1 night

Teníamos bastantes espectativas del lugar, todo estaba muy sucio, se nota que los cojines que tienen nunca se han lavado, entendemos el concepto, pero la limpieza no está peleada con lo eco, adicional nos quedamos sin agua toda la noche y al día siguiente, lo cual es vital en un hospedaje, incluso por salud, solicitamos el reembolso debido de la situación y nunca obtuvimos respuesta.

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6

Maya

Aug 1, 2023

·

Run down, under maintained poorly-run. We asked to have our Jacuzzi filled up. Because it was empty when we got to the room. We had to ask 3 more times after that. By the second night we found water in the Jaccuzi. So we went in it. They had not put candles around ours like they had for some of our neighbors. Will be woke up in the morning, I could see the jacuzzi better in the light And to my dismay, it had never been cleaned and was full of dirt and debris and grime was really nasty! The heads that they were going to clean it. Calm up, but they never get before filling up. The walkways to the room were very difficult to get to and hurt my feet. There was no feeling that you were at the beach comma and willie did go to the beach comma there was no one there because it is not cleaned And there were piles of sarcasto everywhere, and no one wanted to be there because it sank and was not even set up. I was so excited to come to Azulik, It was on my bucket list, and now I am just disappointed and feel like even with the deal we got. It was not worth it. Just visit the roof top experience for sunset and stay somewhere else. The ownership has this place abandoned and gives no TLC to the quarters.

6

William

Feb 14, 2025

·

I liked Romm view Restaurant decoration Stuff snd host Dj I didn't like Room old and have Green mold and not clean Water i Room not safe tested salt Room needs renewal for sure Its not worth what i paid over$600 night This place not for kidds

4

Andy

Feb 10, 2024

·

Stayed 1 night

El lugar esta bonito pero le falta luz todo es a vela para mantener esa vibra tulum pero seria mejor si tuviera luz del resto me salio una cucaracha,empezo a caer paja del techo y del reato todo el personal muy atento y buen roof

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6

TIEN

Oct 29, 2025

·

Stayed 3 nights

Room floor was sticky and dirty. No hotel slippers provided so the bottom of my feet were black. Concierge (Elizabeth) did not fulfill the smallest request I had which was some cutlery. Since check-in until I departed, I never received any cutlery. The walkway had orb lights that didn't work, making it extremely dangerous and unsafe to walk to and from the room at night.

6

oran

Dec 8, 2024

·

Stayed 4 nights

The room was very dirty specially the tub the cleaning service was very bad they literally did not even took out the plates and cups until we left and left it out side of our room for days

4

Corina

Oct 5, 2025

·

Stayed 4 nights

Estuvimos en la habitación #27 y la habitación de enseguida está en construcción y fue súper incómodo tratar de bañarme ya que los trabajadores estaban ahí desde temprano. También en mi primer día fueron a tocarme mientras me estaba bañando porque se está filtrando agua hacia la habitación de abajo, con ese tipo de regadera como está diseñado es imposible que no se tire agua, inclusive con solo abrir la regadera se tira agua afuera.

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6

Meenakshi

May 29, 2024

·

Stayed 2 nights

The rooms were not clean

2

Marie Eve

Jul 25, 2025

·

Stayed 3 nights

Mon amoureux et moi avons passé trois nuits à l’hôtel Azulik, dans une Skyview Villa de type hutte. Le cadre est magnifique, la décoration unique et originale mais le tout a vite tourné expérience désagréable. Dès la première nuit, de l’eau nous coulait sur la tête. Malgré une réparation supposée, la fuite est revenue la troisième nuit. Nous avons dû changer de position dans le lit, mettre un seau à nos pieds et protéger le lit avec des serviettes. Le confort? Presque inexistant. Aucune intimité, les voisins ont une vue en plongée dans la chambre. Moustiques partout, air climatisé insuffisant (28C la nuit), et une odeur nauséabonde dans les espaces communs complètent ce séjour qui aurait pu être une belle immersion dans la nature de type « luxe bohème rustique »… mais qui vire plutôt au camping sans luxe. Je dois dire que le rooftop offre une vue impressionnante et une ambiance incroyable pour un verre, mais c’est tout. À plus de 400 $ la nuit, cet hôtel est clairement surévalué, en déclin, et aurait grand besoin de rénovations. Même avec un dédommagement, je n’y retournerais pas.

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2

Fatemeh

Aug 21, 2023

·

Stayed 1 night

There was two coacoroches inside my bed this is so unacceptable Me and my boyfriend had to leave the room and book another hotel at 4 am so disappointed

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AI-generated summary based on recent guest reviews

Rooms

Artisanal, nature-focused rooms deliver memorable views and ambiance, but many find them uncomfortable: minimal lighting, bathtub bathing, limited outlets/amenities, weak Wi‑Fi, privacy challenges, and noise from waves or nearby venues.

Related guest reviews

10

Alejandra

Apr 24, 2024

·

Stayed 4 nights

This is the most romantic hotel I have ever been to, It’s so relaxing, Everything is so pretty and it makes you feel connected to the jungle and the sea The only challenging thing was that there Weren’t any lights in the bedroom, which is nice to disconnect and have a different experience, but after two nights with no light it isn’t that much fun. Still, I will go again many times, Highly recommend

10

Mark

Jul 21, 2025

·

Stayed 2 nights

It doesn’t have parking, only valet. So it takes like 3-5 minutes for them to bring your car when you want to go somewhere. It’s like 10-15 minutes drive to main restaurants and hotels. Mattress was uncomfortable, kinda of hard. The design and decoration of the hotel is very unique, 2 nights to experience it is enough. Room was cleaned, food was good, and the Mirador was spectacular!!

10

Yan

Jul 19, 2025

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Stayed 2 nights

Very different experience compare to big city. You can feel the air the breath, wake up with bird’s voice. Like in the jungle! The room is big and bed is comfortable.

8

Benjamin

Sep 25, 2025

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Stayed 3 nights

The spa was so incredible. Most of the staff was great though communication only via WhatsApp and not having a phone in the room wasn't. No cell signal and weak wifi. The food was amazing but really expensive for drinks.

6

varsha

Jul 5, 2025

·

Stayed 1 night

Initially we got room with broken lock and AC after fighting a little they changed our room; new room had weird sweat smell in bedsheets, we were very uncomfortable; the rooms are very rustic anyone coming here should be ready to adjust a lot since no basic things basic amenities like coffee machine microwave etc. the only good part is other amenities the lounges restaurants beach club was good part

6

Israel

May 1, 2025

·

Stayed 3 nights

Awrsome and beautiful place......but for how much you pay, they should at least have a refrigerator, coffee in room and the option to close your blinds. Not everyone wants to show off while showering butt naked. The "clothing optional" disclaimer is not because people run around like its a nudist resort, it is because there is no real privacy. The balconies are open to neighbor. The place is beautiful, it actually is! If you are a christian (and I am) the "spiritual blessing" are annoying and way too much. We paid for a normal, plain massage but they still wanted to do a ceremony on us. We respectfully declined and they looked at us like we were crazy. My recommendation is this is a 1 or 2 night stay, we stayed 3 nights. The tub/shower above us leaked into our room. The fan above bed is super loud. Privacy is bad.

2

Marie Eve

Jul 25, 2025

·

Stayed 3 nights

Mon amoureux et moi avons passé trois nuits à l’hôtel Azulik, dans une Skyview Villa de type hutte. Le cadre est magnifique, la décoration unique et originale mais le tout a vite tourné expérience désagréable. Dès la première nuit, de l’eau nous coulait sur la tête. Malgré une réparation supposée, la fuite est revenue la troisième nuit. Nous avons dû changer de position dans le lit, mettre un seau à nos pieds et protéger le lit avec des serviettes. Le confort? Presque inexistant. Aucune intimité, les voisins ont une vue en plongée dans la chambre. Moustiques partout, air climatisé insuffisant (28C la nuit), et une odeur nauséabonde dans les espaces communs complètent ce séjour qui aurait pu être une belle immersion dans la nature de type « luxe bohème rustique »… mais qui vire plutôt au camping sans luxe. Je dois dire que le rooftop offre une vue impressionnante et une ambiance incroyable pour un verre, mais c’est tout. À plus de 400 $ la nuit, cet hôtel est clairement surévalué, en déclin, et aurait grand besoin de rénovations. Même avec un dédommagement, je n’y retournerais pas.

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2

Krystal

Jan 2, 2024

·

Stayed 3 nights

We paid a lot of money to stay here. We went to celebrate our baby moon since the hotel boasted relaxation. The staff was excellent. However, everything is very dark. No lights and lots of stairs to walk up, had to use phone light to see things in room even with the candles. The worst part was that next door there is a hotel/club that blares music all night. It was so loud that we didn’t sleep for two nights. As I mentioned, I was very pregnant during the stay and I expressed my concerns to staff and even though they had an open (upgraded) room, they chose not to offer it to a paying customer and instead left it vacant. Tulum itself was lovely but we will not spend our money here again. I recommend staying elsewhere and just making a reservation or visiting the bar and restaurant. Save your money

6

Jason

Jun 26, 2025

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Stayed 2 nights

Instagram worthy. Conveniences are lacking. Walkways are difficult to navigate. Apparently there is no OSHA in Mexico. Showers are non existent. Housekeeping is meh.

8

Ashley

Apr 3, 2025

·

Stayed 3 nights

Super sexy, eco resort right on the beach. Love the atmosphere. Took some getting used to no lights at night. I wished i couldve blow dried my hair. Bed was so comfortable! Will definitely be back.

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Service

Experiences vary widely—many praise friendly, attentive staff and concierge support, while others report slow or unresponsive service, confusing policies or charges, and uneven follow‑through at check‑in, checkout, and venues.

Related guest reviews

10

Sabina

Aug 22, 2023

·

Stayed 4 nights

When they say this place is not a hotel, but an experience: they mean it! From the moment we arrived our concierge, Christian, was warm, enthusiastic and just what we needed after a long flight. Leda and Adam were also so helpful! The angels team on what’s app was a convenience I never had before, but they really make you feel like you’re renting the entire place. We’d go out and come back each day and we were welcomed home by Christian and it really felt like we had come to stay there for longer than 5 days. The decor, the food, the rooftop are all top tier. Best experience I’ve had to date. Thank you Azulik!

10

Jennifer

Apr 29, 2025

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Stayed 2 nights

Aside from the fact that Azulik is such a unique resort, the staff is what makes the place unforgettable!! Everyone we encountered are smiling and ready to assist. It’s one driving factor why I will be coming back to this resort.

2

TANJA

Mar 6, 2025

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Stayed 2 nights

Horrible check in. 2 star

10

John

Jul 15, 2025

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Stayed 6 nights

My stay at Azulik was wonderful. The hotel is one of a kind and an awesome experience. Paola, our receptionist greeted us every morning and was very friendly. We also received nice assistance from our concierge Olivia. The staff was great and I especially appreciate housekeeping for making the stay clean and attentive. Valet guys were always kind with great attitudes. I now have a family member that booked their stay at Azulik for August, and may refer others. Best, John

4

Zewditu

Jul 8, 2025

·

Stayed 1 night

As I pen this down, I'm currently staying at Azulik, reflecting on an experience that left much to be desired. My friend and I decided to venture upstairs for the highly recommended sunset experience, expecting a delightful evening. However, what transpired was quite the opposite. Upon arriving, I expressed a clear interest in the seating area that was blocked off, as there were simply no other available spots. The staff informed me that accessing that area would cost extra, to which I responded that price wasn't an issue. Assuming they understood, I walked away expecting them to guide us to the seats. It was only when I stopped for directions that I realized the staff member hadn’t moved. Despite standing still, she seemed unaware of my request, although her colleague beside her translated our conversation. Curiously, he didn't step in to assist further. Eventually, my friend consulted a waiter who informed us that we needed to pay upfront, a crucial detail that wasn’t mentioned at the desk. For the prices they charge, I anticipated a level of service that showed urgency and attentiveness to their guests' needs—especially for those staying at the resort. Reflecting on this experience, I can’t help but think about the potential business impacts. If I were managing this establishment, such oversight would be unacceptable, as it directly influences customer satisfaction and revenue. I wonder just how often this scen

6

Michael

Jul 9, 2025

·

Stayed 5 nights

Underwhelming, there was a lot of hype around this property. It fell short. Three stars are fair. I am accustomed to the hotel front desk greeting me and asking to help me or offer assistance. They wouldn't even look up from their phones. Restaurants were mid. Wouldn't book here again.

2

Tal

Feb 10, 2025

·

Stayed 4 nights

Horrible service. Very polite but super indifferent staff and management. Out of 4 nights we had: 3 days with no hot water, and 2 days of construction in the room above us made it impossible to stay in the room or the Terence during the daytime. No way to order room service besides walking to the concierge desk since there was no reception/wifi in the rooms and the landline phone was broken…. And many other mishaps. ZERO HELP OR WILLINGNESS OF THE STAFF TO FIZ PROBLEMS. Wonderful hotel architecture, and horrible service. Definitely not what you would expect from an over 1000 usd a night hotel in Mexico.

6

Anthony

Oct 16, 2024

·

Stayed 1 night

I found the place massively disappointing, service was awful, standard rooms are very dated now and need a refresh and we couldn’t even check in until 5pm but yet they send me several messages on check out day to ensure I was out by 11am even after saying I wanted an extra hour due to the 2 hour delay at check in! No lighting is an issue, means the girls can’t do their makeup and to be honest it’s just dangerous as you can’t see a think, I even knocked a candle over as they are not secured to anything and as the entire place is wood that’s not ideal. The prices are ridiculous, Kin Toh cheapest main course is £60 and I’ve had a better pasta in Wetherspoons! Overall I was just very disappointed which was a huge shame, visit the museum or bar for your Insta pics but don’t stay here or eat here

10

Ariagna

Jul 26, 2025

·

Stayed 7 nights

I am so happy with the hotel and everyone there. I want to mention Elizabeth Bustamante, Erika and Doris (massage), Abdiel (Elixir). To Santos, Gilberto and Andre’s the chef (Kin Toh). To Isaias from Italik, truly amazing server. To the wine expert Carlos and the tour guide Sabino. To the Temazcal expert Victor. The atmosphere was amazing and very pleasant. The meal delicious. I recommend it. I feel very recharged.

6

Ally

Jun 19, 2025

·

Stayed 2 nights

The guest service was really terrible. We had to wait for an hour a half for a room to be ready and we came 1 hour after check-in. It was 90 degrees and we had to sit and they did not even offer water. The room only had one light and the matches didn’t work. We could not see all week. Our bathroom faucet was glued together and looked so cheap and tacky. Our room did not look like the photos. Our deck had nails and staples sticking out everywhere. We could not be barefoot. They did not come and clean our room or do turn down service.

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Location

Jungle and ocean setting with beach access and sunsets, but it’s not central—expect taxi rides to other areas—and uneven stairs/paths can challenge mobility. Some guests also report noise from nearby venues.

Related guest reviews

10

Mark

Jul 21, 2025

·

Stayed 2 nights

It doesn’t have parking, only valet. So it takes like 3-5 minutes for them to bring your car when you want to go somewhere. It’s like 10-15 minutes drive to main restaurants and hotels. Mattress was uncomfortable, kinda of hard. The design and decoration of the hotel is very unique, 2 nights to experience it is enough. Room was cleaned, food was good, and the Mirador was spectacular!!

10

Ge

Dec 5, 2023

·

Stayed 3 nights

I liked the views and how the walkway has palm trees on each side. I didnt like how the resort was very expensive and there wasnt a lot of people so the walkways were kind of rough since there wouldnt be lots of people walking over it

10

Melodie

Apr 16, 2025

·

Stayed 4 nights

The property is beautiful and totally unique. It may be hard to get around if you have any kind of mobility issues. A lot of stairs and uneven surfaces.

10

Juliana

Mar 31, 2025

·

Stayed 1 night

solamente la playa no esta muy bonita

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4

Helen

Feb 6, 2023

·

Stayed 2 nights

Disappointing service, activities, service and food. The staff did a horrible job explaining the ins and outs of the offerings at the property. Their QR codes didn’t work. The food was honestly terrible for the price. And they’ll charge you $300 for checking out at 1 instead of 11 - but they don’t let you know this ahead of time because it’s “in the fine print.” It’s also located so far away from everything - you have to take a taxi 20 minutes into th strip to get near the food restaurants ($25 each way). Good news, the azulik property is gorgeous and the sunset is nice

6

Sal

Jan 21, 2025

·

Stayed 1 night

Breakfast at Exilik good. Beach club closes at 5pm and no towels available anymore. Sunset was at 6:30-7pm. Beach looks dirty and water too. Other area in Tulum are better off. Asian restaurant just expensive but not qualitatively interesting.

10

Arturo

May 21, 2024

·

Stayed 2 nights

Muy bueno solo un detalle muy grande la calle principal horrible no tiene acera o banqueta para peatones si el gobierno no hace nada los dueños de los hoteles taxis y demás se deberían de unir y arreglar un poco ya que sus ganancias son muy altas porque está sobre valorado

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4

Alicia

Aug 15, 2024

·

Stayed 2 nights

Azulik Tulum is a beautiful hotel, perfect for taking pictures. However, that's about it. The room was dirty and had stains on the curtains! It's a place to visit for a short while, snap some photos, and that's it. The waitstaff at the restaurants were very nice, but the beach area is small, and the water was full of seaweed and murky. Additionally, the hotel's location is not great, as it's not close to other beach clubs and restaurants. It's simply not worth staying overnight at this hotel. Make sure to read the reviews carefully before deciding to book.

8

Meaghan

Jan 31, 2024

·

Stayed 2 nights

This hotel is famous for a reason: it is spectacularly beautiful and truly a unique experience we will never forget. If this is on your bucket list, keep it on your bucket list. You will not be disappointed you went. Pros: - staff all incredible. Well staffed everywhere, and great security. Shout out to Carlos for the impromptu wine cellar tour! - Beach is gorgeous, clean, and pretty private. It’s separate from the main beach so much more quiet and feels very safe. More on beach below. - Exquisite property with each direction you look being more beautiful than the last. - Sunsets are a MUST! So stunning. Improvement suggestions: - add a few standard luxuries to rooms, such as bathrobes, clothing hangers and space to unpack (can be as simple as a few posts to hang dresses and some shelves for clothing) - Unfortunately some service issues we weren’t expecting, including the check in desk not asking if we want to use a credit card for the stay. Missed a cool experience we were looking forward to bc we couldn’t leave the beach without getting our credit card from our room. No option to charge to the room without opening a credit which reception missed upon checkin. - Beach is semi private and should be totally private for this price. Non-Guests kept hanging at our beach which made the space feel less safe to leave belongings while swimming. - Better pillows please. - Housekeeping missed our room for turndown so it was pitch black coming back and we had to call for help.

2

Krystal

Jan 2, 2024

·

Stayed 3 nights

We paid a lot of money to stay here. We went to celebrate our baby moon since the hotel boasted relaxation. The staff was excellent. However, everything is very dark. No lights and lots of stairs to walk up, had to use phone light to see things in room even with the candles. The worst part was that next door there is a hotel/club that blares music all night. It was so loud that we didn’t sleep for two nights. As I mentioned, I was very pregnant during the stay and I expressed my concerns to staff and even though they had an open (upgraded) room, they chose not to offer it to a paying customer and instead left it vacant. Tulum itself was lovely but we will not spend our money here again. I recommend staying elsewhere and just making a reservation or visiting the bar and restaurant. Save your money

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AI-generated summary based on recent guest reviews

Dining

Food is often praised as delicious and memorable, but prices for meals and drinks are very high and restaurant service can be inconsistent.

Related guest reviews

10

Mateo

Dec 31, 2024

·

Stayed 2 nights

Gorgeous eco-high end hotel! Amazing restaurants. Great service! The room (No.1) was beautiful & peaceful… loved our stay!

8

Charles

Jan 27, 2024

·

Stayed 3 nights

Azulik is a beautiful and unique place to stay. The design and construction blew my mind and were so well thought out. The restaurants and roof top patios are a must. Our stay was well worth the high price of the room, but I would only do 2-3 nights max. We missed little comforts which would become bothersome after a few days. No lights and no shower was fun but got old fast. The excessive prices on everything else was beyond ridiculous. The only option for a cup of coffee is the restaurant or room service at $10/cup. A bottle of corona on the beach, also $10. A small margarita, $30. The food in the restaurant, while delicious, seemed to have an extra zero on the end of everything. The experience was amazing but I wouldn’t go back.

8

Benjamin

Sep 25, 2025

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Stayed 3 nights

The spa was so incredible. Most of the staff was great though communication only via WhatsApp and not having a phone in the room wasn't. No cell signal and weak wifi. The food was amazing but really expensive for drinks.

8

Shannon

Feb 19, 2025

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Stayed 2 nights

The stay was nice, it’s a very special property. The service and dining experiences were not as good as I would expect with the cost of the hotel.

4

Helen

Feb 6, 2023

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Stayed 2 nights

Disappointing service, activities, service and food. The staff did a horrible job explaining the ins and outs of the offerings at the property. Their QR codes didn’t work. The food was honestly terrible for the price. And they’ll charge you $300 for checking out at 1 instead of 11 - but they don’t let you know this ahead of time because it’s “in the fine print.” It’s also located so far away from everything - you have to take a taxi 20 minutes into th strip to get near the food restaurants ($25 each way). Good news, the azulik property is gorgeous and the sunset is nice

6

Sal

Jan 21, 2025

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Stayed 1 night

Breakfast at Exilik good. Beach club closes at 5pm and no towels available anymore. Sunset was at 6:30-7pm. Beach looks dirty and water too. Other area in Tulum are better off. Asian restaurant just expensive but not qualitatively interesting.

6

Michael

Jul 9, 2025

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Stayed 5 nights

Underwhelming, there was a lot of hype around this property. It fell short. Three stars are fair. I am accustomed to the hotel front desk greeting me and asking to help me or offer assistance. They wouldn't even look up from their phones. Restaurants were mid. Wouldn't book here again.

10

Vanessa

Jul 28, 2025

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Stayed 2 nights

Excellent restaurants on site

10

Ariagna

Jul 26, 2025

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Stayed 7 nights

I am so happy with the hotel and everyone there. I want to mention Elizabeth Bustamante, Erika and Doris (massage), Abdiel (Elixir). To Santos, Gilberto and Andre’s the chef (Kin Toh). To Isaias from Italik, truly amazing server. To the wine expert Carlos and the tour guide Sabino. To the Temazcal expert Victor. The atmosphere was amazing and very pleasant. The meal delicious. I recommend it. I feel very recharged.

8

ELLERY

Jun 20, 2025

·

Stayed 3 nights

This hotel is Over price!! No pool!! The staff is amazing!!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $229	2 $229	3 $229	4 $229	5 $275	6 $229	7 $229
8 $229	9 $229	10 $229	11 $229	12 $229	13 $229	14 $229
15 $229	16 $229	17 $229	18 $229	19 $275	20 $310	21 $310
22 $275	23 $229	24 $230	25 $229	26 $275	27 $275	28 $275
29 $275	30 $275

Su	Mo	Tu	We	Th	Fr	Sa
		1 $275	2 $275	3 $317	4 $357	5 $357
6 $317	7 $264	8 $264	9 $264	10 $317	11 $357	12 $357
13 $317	14 $264	15 $264	16 $264	17 $317	18 $393	19 $393
20 $349	21 $342	22 $342	23 $342	24 $462	25 $461	26 $462
27 $462	28 $316	29 $379	30 $637	31 $637

Azulik - Adults Only

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Villa (Mayan Villa)

Villa (Jungle Villa)

Villa (Aqua Villa)

Villa (Moon Villa)

Villa (Sky Villa)

Villa (Sea Villa)

Villa (Aztec Villa)

Guest reviews of Azulik - Adults Only

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