Hotel Milam
$215
/ night
Avg. for September
Select dates to see prices and availability
$215
/ night
Avg. for September
Monthly average prices
Nightly prices at Hotel Milam average $215 in September, the cheapest month, and $400 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $381 |
| February | $340 |
| March | $293 |
| April | $308 |
| May | $281 |
| June | $241 |
| July | $258 |
| August | $261 |
| September | $215 |
| October | $226 |
| November | $243 |
| December | $400 |
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Sep · $215
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Most expensive: December (~$400)
Cheapest: September (~$215)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a steam room, and a fitness center. Additional amenities at this ...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and bike parking. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Business amenities
Featured amenities include a business center, luggage storage, and laundry facilities.
Dining
Enjoy a satisfying meal at MILAM serving guests of Hotel Milam, Michelin Key winner. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Rooms
Make yourself at home in one of the 36 air-conditioned rooms featuring private pools. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Location
With a stay at Hotel Milam, Michelin Key winner in Tulum (La Veleta), you'll be within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. This spa hotel is 5.1 mi (8.2 km) from Playa Paraiso and 12.6 mi (20.3 km) from Xel-Há Park.
What's nearby
Holistika Art Walk(0.4 miles)
Hospital de Tulum(1.4 miles)
Dos Aguas Park(1.6 miles)
Cenote Escondido(2.3 miles)
Cenote Cristal(2.4 miles)
Hunab Lifestyle Center(2.5 miles)
Jaguar Park(2.5 miles)
Temple of Doom(2.8 miles)
Cenote Calavera(2.9 miles)
Acceso al Parque Jaguar(3.7 miles)
Jaguar Viewpoint Tulum(3.8 miles)
Tulum Tower(3.8 miles)
Tulum Beach(4 miles)
Casa del Cenote(4 miles)
Temple of the Descending God(4 miles)
Tulum Intl. Airport (TQO)(24.3 miles)
Cancun Intl. Airport (CUN)(76 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Calle 2 sur entre calle 10 y avenida 5 bis Sur, Region 12 Manzana 896 Lote 001, La Veleta, Tulum, Tulum, Quintana Roo, Mexico
Holistika Art Walk (0.4 miles)
Hospital de Tulum (1.4 miles)
Dos Aguas Park (1.6 miles)
Cenote Escondido (2.3 miles)
Cenote Cristal (2.4 miles)
Hunab Lifestyle Center (2.5 miles)
Room options
17
Grand Room
Room details
1 King Bed
Sleeps 2
645 ft²
Air ConditioningWi-Fi (Free)Private BathroomPrivate Pool
11
Premium Room
Room details
3× King Beds
and 1 Queen Bed
Sleeps 8
1025 ft²
Separate Dining AreaDeck or PatioAir ConditioningWi-Fi (Free)Private BathroomPrivate Pool
Guest reviews
9.4
Superb
Based on 257 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Hotel Milam draws consistent praise for its serene, design-forward setting, attentive staff, and very clean rooms, with many guests enjoying the on-site restaurant, bar, spa, and wellness activities for a restorative stay.
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What guests think
Hotel Milam draws consistent praise for its serene, design-forward setting, attentive staff, and very clean rooms, with many guests enjoying the on-site restaurant, bar, spa, and wellness activities for a restorative stay.
Rooms are modern and distinctive—many include private plunge pools and outdoor showers—and guests frequently note a quiet, comfortable atmosphere, though several mention the in-room pools are unheated and intermittent hot-water issues. Food, cocktails, and breakfast receive strong compliments, while multiple reviews call out high prices and a few disliked certain dishes. The setting feels secluded, so taxis or a car are commonly needed and the access road can be rough; a security deposit is required and bugs or mosquitoes can be present outdoors. Expect a calm, upscale escape.
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AI-generated summary based on recent guest reviews
Facilities
Grounds, main pool, hot tub, spa, yoga, and sound-healing offerings are widely praised; the Samsara bar and cocktails also stand out. Overall vibe is tranquil and wellness-oriented.
Related guest reviews
10
Idil
Apr 21, 2024
·
Stayed 8 nights
exceptional setting, super helpful staff, beautiful shala. would definitely return.
exceptional setting, super helpful staff, beautiful shala. would definitely return.
10
Jan
Jul 29, 2025
·
Stayed 3 nights
Prachtig, luxueus hotel. We hadden een residentie met 4 kamers, dakterras met grote vuurkorf, eigen zwembadje. Bedden en badkamers prima, leefruimte heel mooi enkel de keuken was zeer basic van kookopties: 1 kom, 1 pan. Het restaurant is een aanrader (wel prijzig), de poolbar is een pareltje, het zwembad is super mooi, er is yoga... Het is er ook rustig. Je hebt wel een auto of taxi nodig om naar het centrum te gaan. Het personeel spreekt zeer beperkt Engels. Kortom, absolute aanrader, een echte parel!
Prachtig, luxueus hotel. We hadden een residentie met 4 kamers, dakterras met grote vuurkorf, eigen zwembadje. Bedden en badkamers prima, leefruimte heel mooi enkel de keuken was zeer basic van kookopties: 1 kom, 1 pan. Het restaurant is een aanrader (wel prijzig), de poolbar is een pareltje, het zwembad is super mooi, er is yoga... Het is er ook rustig. Je hebt wel een auto of taxi nodig om naar het centrum te gaan. Het personeel spreekt zeer beperkt Engels. Kortom, absolute aanrader, een echte parel!
10
Ronald
Sep 10, 2025
·
Stayed 1 night
Excellent experience the resort and pool is gorgeous. Loved that they had a hot tub and the food is just to die for. The only downside is you have to put down a deposit I didn’t see that in fine print unfortunately. The room is beautiful but the
Excellent experience the resort and pool is gorgeous. Loved that they had a hot tub and the food is just to die for. The only downside is you have to put down a deposit I didn’t see that in fine print unfortunately. The room is beautiful but the
10
Michael
Mar 27, 2025
·
Stayed 3 nights
Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!
Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!
10
Samuel
Aug 13, 2025
·
Stayed 2 nights
This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.
This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.
10
Gian
Nov 1, 2023
·
Our experience was a very pleasant one from the very first minute we entered our villa with a private pool inside. That was the main reason we booked Milam, but it was even more amazing in person. The Samsara bar was our favorite hang out place for the variety of top-shell and mixology cocktails, some with local ingredients that we never tried anywhere else before, we recommend the mojitos with mezcal. The fact that the hotel is literally new gave it the extra tranquil and serene atmosphere that we expected.
Our experience was a very pleasant one from the very first minute we entered our villa with a private pool inside. That was the main reason we booked Milam, but it was even more amazing in person. The Samsara bar was our favorite hang out place for the variety of top-shell and mixology cocktails, some with local ingredients that we never tried anywhere else before, we recommend the mojitos with mezcal. The fact that the hotel is literally new gave it the extra tranquil and serene atmosphere that we expected.
10
Kali
Sep 12, 2025
·
Stayed 3 nights
The grounds are stunning so tranquil. Clean & service from staff is 10/10
The grounds are stunning so tranquil. Clean & service from staff is 10/10
10
Troy
Jan 26, 2025
·
Stayed 4 nights
Really beautiful, there base is wellness
Really beautiful, there base is wellness
10
LaKrisha
Jan 8, 2025
·
Stayed 5 nights
The property was BEAUTIFUL! The staff was pleasant and very accommodating. We really enjoyed the Sound Journey session and our time at the spa. Thank you for a wonderful experience 🙏
The property was BEAUTIFUL! The staff was pleasant and very accommodating. We really enjoyed the Sound Journey session and our time at the spa. Thank you for a wonderful experience 🙏
10
Santay
Nov 1, 2024
·
Stayed 3 nights
Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.
Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently describe rooms and grounds as very clean with reliable housekeeping and well-maintained pools. A few mention that overall upkeep or cleanliness could improve.
Related guest reviews
8
Tarimah
Dec 2, 2025
·
Stayed 2 nights
Room was beautiful, clean and aesthetically pleasing.
Room was beautiful, clean and aesthetically pleasing.
10
Carlos
Dec 4, 2025
·
Stayed 3 nights
Good staff and very clean
Good staff and very clean
10
Jayda
Nov 16, 2025
·
Stayed 4 nights
Clean, quiet,safe,Great service
Clean, quiet,safe,Great service
10
Lauren
Nov 6, 2025
·
Stayed 4 nights
Clean room and property. Delicious food and very accommodating service
Clean room and property. Delicious food and very accommodating service
10
Michael
Mar 27, 2025
·
Stayed 3 nights
Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!
Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!
10
Elvis
May 16, 2025
·
Stayed 4 nights
Excellent customer service and very Clean rooms. Exceptional service everybody was so nice they mad my stay very comfortable. I highly recommend.
Excellent customer service and very Clean rooms. Exceptional service everybody was so nice they mad my stay very comfortable. I highly recommend.
10
Samuel
Aug 13, 2025
·
Stayed 2 nights
This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.
This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.
10
Kali
Sep 12, 2025
·
Stayed 3 nights
The grounds are stunning so tranquil. Clean & service from staff is 10/10
The grounds are stunning so tranquil. Clean & service from staff is 10/10
6
Kadeshia
Sep 21, 2025
·
Stayed 3 nights
The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.
The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.
10
Elie
Jul 11, 2025
·
Stayed 6 nights
Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!
Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!
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AI-generated summary based on recent guest reviews
Rooms
Guests highlight modern, beautifully designed rooms—many with private plunge pools and outdoor showers—and a very quiet atmosphere. Several note unheated in-room pools and occasional hot-water limitations.
Related guest reviews
10
Kezyah Kathryn
Oct 16, 2025
·
Stayed 4 nights
room is stunning. very quiet area. perfect for solo travel.
room is stunning. very quiet area. perfect for solo travel.
10
Nadine
Nov 26, 2025
·
Stayed 1 night
the best hotel i've ever stayed at! The room is just something else.
the best hotel i've ever stayed at! The room is just something else.
10
Antonio
Apr 14, 2025
·
Stayed 4 nights
We stayed at Hotel Milam from April 9–13 to celebrate our 10-year anniversary, and it was the perfect romantic escape. From the moment we walked into the breathtaking entrance, we were met with serene vibes and warm hospitality. A welcome drink was offered upon arrival, setting the tone for a peaceful and luxurious stay. I had pre-arranged one of their romantic packages, and my wife was surprised with a beautiful room setup, balloons, candles, and rose petals. The room itself was spotless, modern, and relaxing. We especially loved the private pool inside our room. It added so much comfort and privacy. One of our favorite features was the outdoor shower. Bathing under the open sky felt peaceful and grounding, truly connecting us with nature. We also enjoyed a couples massage at Xunáan Spa, located right on the property. It was one of the best massages we’ve ever had; deeply relaxing and incredibly thorough, with attention to every inch of the body. Every part of our stay felt intentional and soothing, and the staff were kind, helpful, and professional throughout. If you’re looking for a stylish, romantic getaway in Tulum, Hotel Milam is it. We’ll cherish this trip forever and can’t wait to return.
We stayed at Hotel Milam from April 9–13 to celebrate our 10-year anniversary, and it was the perfect romantic escape. From the moment we walked into the breathtaking entrance, we were met with serene vibes and warm hospitality. A welcome drink was offered upon arrival, setting the tone for a peaceful and luxurious stay. I had pre-arranged one of their romantic packages, and my wife was surprised with a beautiful room setup, balloons, candles, and rose petals. The room itself was spotless, modern, and relaxing. We especially loved the private pool inside our room. It added so much comfort and privacy. One of our favorite features was the outdoor shower. Bathing under the open sky felt peaceful and grounding, truly connecting us with nature. We also enjoyed a couples massage at Xunáan Spa, located right on the property. It was one of the best massages we’ve ever had; deeply relaxing and incredibly thorough, with attention to every inch of the body. Every part of our stay felt intentional and soothing, and the staff were kind, helpful, and professional throughout. If you’re looking for a stylish, romantic getaway in Tulum, Hotel Milam is it. We’ll cherish this trip forever and can’t wait to return.
10
Michael
May 26, 2024
·
Stayed 5 nights
We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!
We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!
8
Tarimah
Dec 2, 2025
·
Stayed 2 nights
Room was beautiful, clean and aesthetically pleasing.
Room was beautiful, clean and aesthetically pleasing.
10
Marcus
Nov 10, 2025
·
Stayed 4 nights
Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower
Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower
10
Alesha
Aug 27, 2025
·
Stayed 1 night
Wish I would’ve stayed longer! I only wish my room pool was heated. It was really cold. Everything else was AMAZING!
Wish I would’ve stayed longer! I only wish my room pool was heated. It was really cold. Everything else was AMAZING!
10
Sixto
Mar 20, 2025
·
Stayed 3 nights
The room is immaculate and such a wonderful setup. The restaurant has great food options and very flavorful. The pool to us in the room was more an aesthetic versus practical use due to the temperature, but gorgeous non the less.
The room is immaculate and such a wonderful setup. The restaurant has great food options and very flavorful. The pool to us in the room was more an aesthetic versus practical use due to the temperature, but gorgeous non the less.
10
Luis A
Jul 23, 2025
·
Stayed 4 nights
Hotel was absolutely stunning! The pool in the room was a nice touch and very unique .
Hotel was absolutely stunning! The pool in the room was a nice touch and very unique .
8
Candido
Jan 13, 2025
·
Stayed 1 night
My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.
My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.
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AI-generated summary based on recent guest reviews
Service
Service is frequently described as attentive, welcoming, and proactive, with concierge support before and during stays and quick responses via WhatsApp. Isolated issues include deposit communication, difficulty reaching the hotel by phone, and one complaint about security or charges.
Related guest reviews
10
Cassey
Sep 4, 2025
·
Stayed 3 nights
I love loved my stay here! Everyone was so welcoming from the moment my spouse and I arrived we had VIP treatment. Jay was so accommodating and helpful with booking transportation and making reservations! Room service was amazing and quick as well! I love enjoying the bar and the service was excellent. I definitely recommend couples and solo travelers! You will not be disappointed. Friend groups and families as well! I only stayed 3 nights but this is a place I would visit again!
I love loved my stay here! Everyone was so welcoming from the moment my spouse and I arrived we had VIP treatment. Jay was so accommodating and helpful with booking transportation and making reservations! Room service was amazing and quick as well! I love enjoying the bar and the service was excellent. I definitely recommend couples and solo travelers! You will not be disappointed. Friend groups and families as well! I only stayed 3 nights but this is a place I would visit again!
10
Aliss
May 6, 2025
·
Stayed 7 nights
We had SUCH. Great time at this hotel. The service was fantastic, the front desk was always a WhatsApp away and worked so hard to make our trip unforgettable. We had so many great meals at the restaurant with fantastic drinks and every server was sweet and friendly. Will definitely recommend to anyone considering coming to tulum for a healing getaway.
We had SUCH. Great time at this hotel. The service was fantastic, the front desk was always a WhatsApp away and worked so hard to make our trip unforgettable. We had so many great meals at the restaurant with fantastic drinks and every server was sweet and friendly. Will definitely recommend to anyone considering coming to tulum for a healing getaway.
10
Christina
Jun 23, 2025
·
Stayed 5 nights
I had a wonderful stay at hotel Milam! The food was delicious the staff were very pleasant and it was such a peaceful environment that we didn’t even need to go to the beach. I’d definitely revisit in the future. Also shoutout to Jay at the front desk his customer service was superb!
I had a wonderful stay at hotel Milam! The food was delicious the staff were very pleasant and it was such a peaceful environment that we didn’t even need to go to the beach. I’d definitely revisit in the future. Also shoutout to Jay at the front desk his customer service was superb!
10
Michael
Mar 27, 2025
·
Stayed 3 nights
Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!
Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!
10
Edan
Jan 5, 2025
·
Stayed 5 nights
The staff at the concierge/front desk were absolutely amazing and helpful with every single thing we needed
The staff at the concierge/front desk were absolutely amazing and helpful with every single thing we needed
8
Jashira
Nov 5, 2025
·
Stayed 5 nights
Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.
Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.
10
Breann
Oct 5, 2024
·
Stayed 3 nights
Our stay here was amazing! The staff was great, the property was beautiful and clean. Ara who manages the concierge had the best service I’ve experienced at a hotel/resort. She deserves a raise! Breakfast was good every morning, and the zen vibes all around the property were unmatched. But the room!!! The villas look just like the photos, and once you arrive you’ll never want to leave. We enjoyed every bit of our stay.
Our stay here was amazing! The staff was great, the property was beautiful and clean. Ara who manages the concierge had the best service I’ve experienced at a hotel/resort. She deserves a raise! Breakfast was good every morning, and the zen vibes all around the property were unmatched. But the room!!! The villas look just like the photos, and once you arrive you’ll never want to leave. We enjoyed every bit of our stay.
10
Alejandro
Jun 25, 2025
·
Stayed 4 nights
Ara, the hotel concierge, made our stay truly special. She reached out before our arrival to see how she could assist, which was greatly appreciated. We were celebrating my wife’s birthday, and Ara helped surprise her with beautiful decorations, flowers, and a cake delivered to our room. She also recommended and reserved an excellent restaurant for the occasion. When my daughter-in-law fell ill, Ara promptly arranged for a doctor to visit our room—thanks to her, she recovered quickly and didn’t miss a moment of the trip. Ara’s care and attention went above and beyond—we can’t thank her enough for making our stay such a wonderful experience. We stayed in the Premium Room, which was ideal for our family. It had four bedrooms and a detached common area with a kitchen and living room—perfect for spending time together comfortably.
Ara, the hotel concierge, made our stay truly special. She reached out before our arrival to see how she could assist, which was greatly appreciated. We were celebrating my wife’s birthday, and Ara helped surprise her with beautiful decorations, flowers, and a cake delivered to our room. She also recommended and reserved an excellent restaurant for the occasion. When my daughter-in-law fell ill, Ara promptly arranged for a doctor to visit our room—thanks to her, she recovered quickly and didn’t miss a moment of the trip. Ara’s care and attention went above and beyond—we can’t thank her enough for making our stay such a wonderful experience. We stayed in the Premium Room, which was ideal for our family. It had four bedrooms and a detached common area with a kitchen and living room—perfect for spending time together comfortably.
6
Kadeshia
Sep 21, 2025
·
Stayed 3 nights
The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.
The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.
10
Stephenie
Jun 14, 2025
·
Stayed 4 nights
Property look exactly like website. Staff were welcoming and helpful. Jay and Hy-me (please forgive me if the spelling is incorrect) were exceptional and took care of our needs. Great quiet couples getaway will definitely return.
Property look exactly like website. Staff were welcoming and helpful. Jay and Hy-me (please forgive me if the spelling is incorrect) were exceptional and took care of our needs. Great quiet couples getaway will definitely return.
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AI-generated summary based on recent guest reviews
Location
Secluded jungle setting that feels peaceful and uncrowded; taxis or a car are typically needed and rideshares are not available. Some note a rough access road and difficulty for drivers to find the property.
Related guest reviews
10
Jan
Jul 29, 2025
·
Stayed 3 nights
Prachtig, luxueus hotel. We hadden een residentie met 4 kamers, dakterras met grote vuurkorf, eigen zwembadje. Bedden en badkamers prima, leefruimte heel mooi enkel de keuken was zeer basic van kookopties: 1 kom, 1 pan. Het restaurant is een aanrader (wel prijzig), de poolbar is een pareltje, het zwembad is super mooi, er is yoga... Het is er ook rustig. Je hebt wel een auto of taxi nodig om naar het centrum te gaan. Het personeel spreekt zeer beperkt Engels. Kortom, absolute aanrader, een echte parel!
Prachtig, luxueus hotel. We hadden een residentie met 4 kamers, dakterras met grote vuurkorf, eigen zwembadje. Bedden en badkamers prima, leefruimte heel mooi enkel de keuken was zeer basic van kookopties: 1 kom, 1 pan. Het restaurant is een aanrader (wel prijzig), de poolbar is een pareltje, het zwembad is super mooi, er is yoga... Het is er ook rustig. Je hebt wel een auto of taxi nodig om naar het centrum te gaan. Het personeel spreekt zeer beperkt Engels. Kortom, absolute aanrader, een echte parel!
10
Michael
May 26, 2024
·
Stayed 5 nights
We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!
We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!
4
Salicia
Mar 23, 2024
·
Stayed 4 nights
The hotel was beautiful. The issue was that the staff went into our safe when we left... They charged me $7 U.S. for a can of sprite. For 3 street tacos they charge nearly $30. It was very difficult for drivers to find the location. We were lost for nearly an hour on arrival they didn't answer the phone. After we arrived I explained to the woman at the the desk she said "you're here now.
The hotel was beautiful. The issue was that the staff went into our safe when we left... They charged me $7 U.S. for a can of sprite. For 3 street tacos they charge nearly $30. It was very difficult for drivers to find the location. We were lost for nearly an hour on arrival they didn't answer the phone. After we arrived I explained to the woman at the the desk she said "you're here now.
10
Robert
Dec 15, 2025
·
Stayed 6 nights
The only thing is, make sure you go when there is more people. We arrived December 9th and it was like a ghost town. People started showing up closer to the weekend. Hopefully we can bring a very large group next time.
The only thing is, make sure you go when there is more people. We arrived December 9th and it was like a ghost town. People started showing up closer to the weekend. Hopefully we can bring a very large group next time.
10
King
Jul 29, 2025
·
Stayed 4 nights
Great scenery
Great scenery
8
Cedric
Sep 19, 2025
·
Stayed 3 nights
Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful.
Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful.
10
Mary
May 14, 2025
·
Stayed 6 nights
I can’t say enough great things about my 6 days at Hotel Milam. I stayed in one of the private residences with friends. It was the perfect combination of privacy and top notch attentiveness from the wonderful staff. The rooms and grounds were very clean. The food was wonderful. We rarely felt like leaving the hotel. The vibe is serene and not crowded. I wouldn’t suggest it if you are looking for a loud party scene. It is a bit off the beaten path so taxis are a must. If you are looking to relax, eat great food, enjoy the spa, and appreciate an attentive staff then you won’t regret staying here.
I can’t say enough great things about my 6 days at Hotel Milam. I stayed in one of the private residences with friends. It was the perfect combination of privacy and top notch attentiveness from the wonderful staff. The rooms and grounds were very clean. The food was wonderful. We rarely felt like leaving the hotel. The vibe is serene and not crowded. I wouldn’t suggest it if you are looking for a loud party scene. It is a bit off the beaten path so taxis are a must. If you are looking to relax, eat great food, enjoy the spa, and appreciate an attentive staff then you won’t regret staying here.
10
Elie
Jul 11, 2025
·
Stayed 6 nights
Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!
Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!
6
Cassey
Aug 2, 2025
·
Stayed 3 nights
The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them
The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them
10
Santay
Nov 1, 2024
·
Stayed 3 nights
Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.
Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.
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AI-generated summary based on recent guest reviews
Dining
On-site restaurant and bar receive strong praise for food quality, breakfast, and cocktails. Several guests found food and drinks expensive, and a few were dissatisfied with taste.
Related guest reviews
10
Julie
Jun 16, 2025
·
Stayed 2 nights
A beautiful property with attentive and friendly staff! The restaurant food was amazing!!
A beautiful property with attentive and friendly staff! The restaurant food was amazing!!
10
Wayne
Sep 29, 2025
·
Stayed 2 nights
This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.
This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.
10
Natalie
Feb 13, 2025
·
Stayed 3 nights
Our stay was amazing. The food was fantastic, service was wonderful, and everything was so beautiful. Lots of thoughtful touches. Would definitely stay here again, 10/10 recommend!
Our stay was amazing. The food was fantastic, service was wonderful, and everything was so beautiful. Lots of thoughtful touches. Would definitely stay here again, 10/10 recommend!
8
Onyedikachi
Nov 2, 2025
·
Stayed 1 night
The hotel was nice but the price of food was ridiculous
The hotel was nice but the price of food was ridiculous
10
Lauren
Nov 6, 2025
·
Stayed 4 nights
Clean room and property. Delicious food and very accommodating service
Clean room and property. Delicious food and very accommodating service
10
Candece
Oct 20, 2025
·
Stayed 4 nights
Loved everything except how pricey drinks and food was.
Loved everything except how pricey drinks and food was.
10
Gian
Nov 1, 2023
·
Our experience was a very pleasant one from the very first minute we entered our villa with a private pool inside. That was the main reason we booked Milam, but it was even more amazing in person. The Samsara bar was our favorite hang out place for the variety of top-shell and mixology cocktails, some with local ingredients that we never tried anywhere else before, we recommend the mojitos with mezcal. The fact that the hotel is literally new gave it the extra tranquil and serene atmosphere that we expected.
Our experience was a very pleasant one from the very first minute we entered our villa with a private pool inside. That was the main reason we booked Milam, but it was even more amazing in person. The Samsara bar was our favorite hang out place for the variety of top-shell and mixology cocktails, some with local ingredients that we never tried anywhere else before, we recommend the mojitos with mezcal. The fact that the hotel is literally new gave it the extra tranquil and serene atmosphere that we expected.
10
Paige
Oct 5, 2025
·
Stayed 4 nights
Beautiful hotel, nice stay and really yummy food at the restaurant!
Beautiful hotel, nice stay and really yummy food at the restaurant!
8
Candido
Jan 13, 2025
·
Stayed 1 night
My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.
My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.
6
Cassey
Aug 2, 2025
·
Stayed 3 nights
The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them
The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them
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AI-generated summary based on recent guest reviews
4
DAN
May 19, 2026
·
Stayed 2 nights
Did not meet expectations or the price
Did not meet expectations or the price
10
Amissa
May 15, 2026
·
Stayed 4 nights
Loved it here so much! Can’t wait to go back again and again
Loved it here so much! Can’t wait to go back again and again
10
Hamza
May 12, 2026
·
Stayed 2 nights
Very Clean and Modern and Beautiful Room. Very helpful staff. Unfortunately, the pool in the room was too cold to step in and the drinks were a bit TOO expensive but other than that, it was perfect.
Very Clean and Modern and Beautiful Room. Very helpful staff. Unfortunately, the pool in the room was too cold to step in and the drinks were a bit TOO expensive but other than that, it was perfect.
2
Lizma
May 2, 2026
·
Stayed 3 nights
Oh man, I wanted to like this place. I wouldn't support this hotel or any affiliated hotels after my stay here. 5 stars hotel? No not at all. Imagine not sleeping your first night of traveling, because the jets were soo loud it sounded like they were draining the entire pool. I kindly asked them to turn off because of the sound, they stated that they do that at midnight. Midnight, 2am, 4am, 5am still on. I mentioned this to the front desk they had the maintenance team look at the issues. I didnt want to be the person constantly complaining however, there was no hot water in the shower. They came and "fixed", then I had about 2 mins of really hot water before it went extremely cold. Imagine washing your hair and having to finish that in freezing water. Lol I jumped in our room pool, that was also freezing. At the end of our stay, I was glad I was leaving. The beds are hard, there were many issues, and yeah the staff is friendly and super nice. Nothing to do with them, its about the amount of money you spend and not get a night's rest or a warm shower. I chose this hotel because it was away from the busy beach, I wanted rest. I didn't get that. At the end they wanted to give me 20% off my 1 tab of food and massage as a courtesy for my inconvenience. However I had to sign a letter saying I couldn't leave a review. I kindly declined because sharing this experience was more important to me. They dont deserve my business. And I would never go back.
Oh man, I wanted to like this place. I wouldn't support this hotel or any affiliated hotels after my stay here. 5 stars hotel? No not at all. Imagine not sleeping your first night of traveling, because the jets were soo loud it sounded like they were draining the entire pool. I kindly asked them to turn off because of the sound, they stated that they do that at midnight. Midnight, 2am, 4am, 5am still on. I mentioned this to the front desk they had the maintenance team look at the issues. I didnt want to be the person constantly complaining however, there was no hot water in the shower. They came and "fixed", then I had about 2 mins of really hot water before it went extremely cold. Imagine washing your hair and having to finish that in freezing water. Lol I jumped in our room pool, that was also freezing. At the end of our stay, I was glad I was leaving. The beds are hard, there were many issues, and yeah the staff is friendly and super nice. Nothing to do with them, its about the amount of money you spend and not get a night's rest or a warm shower. I chose this hotel because it was away from the busy beach, I wanted rest. I didn't get that. At the end they wanted to give me 20% off my 1 tab of food and massage as a courtesy for my inconvenience. However I had to sign a letter saying I couldn't leave a review. I kindly declined because sharing this experience was more important to me. They dont deserve my business. And I would never go back.
10
Zylemy
Apr 21, 2026
·
Stayed 4 nights
Everything is amazing
Everything is amazing
Property Policies
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
FAQs about Hotel Milam
Is parking available at the property?
Yes, parking is available on-site and is free for guests.
Is breakfast offered at the hotel?
Yes, breakfast is available for guests. Specific details about the type and cost of breakfast are not provided.
Does the property allow pets?
Yes, pets are allowed at the property with a maximum fee of MXN 812 per pet, per day. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.
Are airport shuttle services available?
Yes, airport shuttle services are available for a surcharge. Guests can arrange the transfer by contacting the property in advance.
What accessibility features does the property offer?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas.
What is the location of the property in relation to key landmarks?
The hotel is located in Tulum (La Veleta), within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach, and is approximately 5.1 miles from Playa Paraiso.
Does the hotel have a swimming pool?
Yes, the property features an outdoor swimming pool, which is operational from 8:00 AM to 11:00 PM. It is seasonal and may be subject to availability.
What are the hotel's policies for guests staying with children?
Children 17 years old and younger are not permitted at this property.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: NO DATA
- 2026-09-17: 248.51288395690918USD
- 2026-09-18: 251.50761898040773USD
- 2026-09-19: 255.06945136642457USD
- 2026-09-20: 262.90947914505006USD
- 2026-09-21: 265.3968020477295USD
- 2026-09-22: 267.76788934326174USD
- 2026-09-23: 262.3849390411377USD
- 2026-09-24: 257.1588026046753USD
- 2026-09-25: 258.7407417221069USD
- 2026-09-26: 276.3991143531799USD
- 2026-09-27: 258.8128263626099USD
- 2026-09-28: 255.08936396026613USD
- 2026-09-29: 262.4617697792053USD
- 2026-09-30: 262.50155994033815USD
- 2026-10-01: 267.02847886657713USD
- 2026-10-02: 272.9284035377502USD
- 2026-10-03: 285.26549010849USD
- 2026-10-04: 285.0963644104004USD
- 2026-10-05: 270.8788424606323USD
- 2026-10-06: 261.2778023262024USD
- 2026-10-07: 259.9147441215515USD
- 2026-10-08: 282.99706563186646USD
- 2026-10-09: 269.6550848464966USD
- 2026-10-10: 286.359912185669USD
- 2026-10-11: 270.25204234313964USD
- 2026-10-12: 270.78929708480837USD
- 2026-10-13: 265.5460326652527USD
- 2026-10-14: 259.9843944168091USD
- 2026-10-15: 285.0963644104004USD
- 2026-10-16: 269.7346826820374USD
- 2026-10-17: 284.5391970748901USD
- 2026-10-18: 283.76314882659915USD
- 2026-10-19: 274.04272069549563USD
- 2026-10-20: 272.25184820556643USD
- 2026-10-21: 262.6408605308533USD
- 2026-10-22: 283.02690825271605USD
- 2026-10-23: 271.21712888336185USD
- 2026-10-24: 284.4695467796326USD
- 2026-10-25: 285.6137240715027USD
- 2026-10-26: 277.98262966537476USD
- 2026-10-27: 263.2577131080628USD
- 2026-10-28: 267.68513911819457USD
- 2026-10-29: 286.32012202453615USD
- 2026-10-30: 269.7545777626038USD
- 2026-10-31: 286.23057664871214USD
- 2026-11-01: 313.81988697814944USD
- 2026-11-02: 322.22702963256836USD
- 2026-11-03: 301.1246189041138USD
- 2026-11-04: 260.0042894973755USD
- 2026-11-05: 333.56922206878664USD
- 2026-11-06: 336.85247078704833USD
- 2026-11-07: 364.29255049896244USD
- 2026-11-08: 343.976135559082USD
- 2026-11-09: 344.0656984481812USD
- 2026-11-10: 320.07801066589354USD
- 2026-11-11: 293.99100659179686USD
- 2026-11-12: 362.61113597869877USD
- 2026-11-13: 347.51809037780765USD
- 2026-11-14: 377.6643563919068USD
- 2026-11-15: 372.0629454956055USD
- 2026-11-16: 379.20513931274417USD
The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: MXN 2000 per accommodation, per day
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
- Pool access available from 8:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 17 years old and younger are not permitted at this property.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Pet fee: MXN 812 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Activities
Swimming pool
Garden
Cycling
Billiards
Hiking
Pool Outdoor
Live Music
Bicycle Tour Information
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Designated Smoking Area
Self Laundry
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Poolside Bar
Breakfast in the Room
Allergy-Free Room Available
Adults Only
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Free Parking
Parking Onsite
Internet
Free Wi-Fi