Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only
$877
/ night
Avg. for November
Prices for Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only
Select dates to see prices and availability
$877
/ night
Avg. for November
Monthly average prices
Nightly prices at Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only average $425 in September, the cheapest month, and $877 in November, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $832 |
| February | $851 |
| March | $738 |
| April | $659 |
| May | $564 |
| June | $522 |
| July | $520 |
| August | $454 |
| September | $425 |
| October | $639 |
| November | $877 |
| December | $760 |
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Nov · $877
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Most expensive: November (~$877)
Cheapest: September (~$425)
About this property
Treat yourself with massages, body treatments, and facials. After dipping into one of the 4 outdoor pools or 3 hot tubs, you can spend some time at the private beach.
Amenities
Treat yourself with massages, body treatments, and facials. After dipping into one of the 4 outdoor pools or 3 hot tubs, you can spend some time at the private beach.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Dining
Grab dinner at Bordeaux, a restaurant that specializes in French cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 4 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Rooms
Treat yourself to a stay in one of the 505 individually furnished guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Location
With a stay at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive in Costa Mujeres, you'll be 3.2 mi (5.1 km) from Playa Mujeres Golf Club and 12.1 mi (19.5 km) from Puerto Cancun Marina Town Center.
What's nearby
Playa Mujeres Golf Club(3 miles)
Mujeres Beach(4.1 miles)
Punta Sam Ferry Terminal(5.2 miles)
Punta Sam Beach(5.2 miles)
El Meco Archaeological Site(6.6 miles)
Arrecife El Meco Underwater Museum(6.8 miles)
El Niño Beach(7.8 miles)
Gran Puerto Pier(8.8 miles)
Ultramar Ferry Puerto Juárez(8.8 miles)
Museo Iconografico de la Carrera Panamericana(9.4 miles)
Séptimo Día Adventist Church(9.9 miles)
Mercado 23(10.2 miles)
Cancun Mall(10.5 miles)
Las Palapas Park(10.7 miles)
Cristo Rey Church(10.7 miles)
The nearest major airport is Cancun Intl. Airport (CUN)(21.4 miles)
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk
Location
Carretera a Punta Sam Isla Blanca, MZ 2, Lt 10, Costa Mujeres, Isla Mujeres, Quintana Roo, Mexico
Playa Mujeres Golf Club (3 miles)
Mujeres Beach (4.1 miles)
Punta Sam Ferry Terminal (5.2 miles)
Punta Sam Beach (5.2 miles)
El Meco Archaeological Site (6.6 miles)
Arrecife El Meco Underwater Museum (6.8 miles)
Guest reviews of Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only
9.2
Superb
Based on 841 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only, guests highlight modern, beautiful grounds, clean comfortable rooms, multiple pools and a lovely beach, and especially friendly staff and butlers who create a relaxed, upscale atmosphere.
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What guests think
At Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only, guests highlight modern, beautiful grounds, clean comfortable rooms, multiple pools and a lovely beach, and especially friendly staff and butlers who create a relaxed, upscale atmosphere.
Food is frequently praised, though many describe it as hit or miss across restaurants, with occasional long dinner waits, some venues closed for events, a strict dinner dress code, and inconsistent or overly sweet drinks. Check-in can be slow and membership sales pitches feel pushy, and several reviews note slow restaurant service or uneven Preferred benefits. The location is quiet and somewhat remote from Cancun’s main attractions, set on a scenic, well‑kept beach. Expect a stylish, relaxing adults‑only stay with strong service and generally good amenities.
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AI-generated summary based on recent guest reviews
Facilities
Modern resort with multiple pools and a well-kept beach; many praise the spa and Preferred areas. Some reports mention unavailable or still-opening facilities at times (gym/spa/theater), limited loungers or paid cabanas, and occasional seaweed or construction noise.
Related guest reviews
8
Michelle
Feb 22, 2024
·
Stayed 3 nights
Really nice new resort, however some areas are still on construction. So during the day you could hear drilling and such right behind the pool. Two of their main restaurants are still closed. We payed extra for a swim out pool which we couldn’t use because it was full of debris from the construction. Food was really good from the main restaurants. The buffets had a lot of variety but not as good as the food served on restaurants. The staff was really trying hard to keep everyone happy. Everyone was really nice and welcoming. The spa and the gym are closed as they are still under construction. I’m a big gym person and it was disappointing. They had 4 treadmills inside one of the hotel rooms but it was depressing. Overall the hotel is beautiful and the beach was clean. I had a great time.
Really nice new resort, however some areas are still on construction. So during the day you could hear drilling and such right behind the pool. Two of their main restaurants are still closed. We payed extra for a swim out pool which we couldn’t use because it was full of debris from the construction. Food was really good from the main restaurants. The buffets had a lot of variety but not as good as the food served on restaurants. The staff was really trying hard to keep everyone happy. Everyone was really nice and welcoming. The spa and the gym are closed as they are still under construction. I’m a big gym person and it was disappointing. They had 4 treadmills inside one of the hotel rooms but it was depressing. Overall the hotel is beautiful and the beach was clean. I had a great time.
10
darren
Jun 30, 2025
·
Stayed 5 nights
Overall a great place to stay staff and wait service were excellant especially jeffrey around the swim up bar pool. We came for a wedding with 70 plus other poeple. The only bad things the rendevour bar closes at 11 when your just chatting and having fun and dont want to go to the night club cause your not in your twentys and dont want the bang bang bang music it cuts short your evening. Also the wedding couple who brought in over $100,000 to the resort didnt even get a free night or stay for free
Overall a great place to stay staff and wait service were excellant especially jeffrey around the swim up bar pool. We came for a wedding with 70 plus other poeple. The only bad things the rendevour bar closes at 11 when your just chatting and having fun and dont want to go to the night club cause your not in your twentys and dont want the bang bang bang music it cuts short your evening. Also the wedding couple who brought in over $100,000 to the resort didnt even get a free night or stay for free
8
Dawn
Jun 4, 2024
·
Stayed 7 nights
The property itself is brand new and easy to get around. The rooms are beautifully decorated. What I loved about this property was our swim out king room. Having that private pool (where we spent most of our time) was great. Especially the fact that our room was located right next to the jungle pool bar! The beach is nice and the water is beautiful. There is a little seagrass, but nothing terrible. What I didn’t like about this property were the Bali beds and lounge chairs that are under the pergolas along the different pool areas are reserved for a bottle fee. Also, the breakfast buffet. It was pretty average. There is no lunch or dinner buffet offered so you have to eat in all the specialty restaurants which, for the most part other than two of them require that you be dressed in casual elegance. Overall the food is just average. Nothing really stood out as being amazing, but for an all inclusive, it still is better than most places. What I can recommend is the Oso Buco in the Italian restaurant and the pork shank in the Mexican restaurant. And the grilled bone marrow, which is offered in the Mexican restaurant and the Sea Grill. Oceana and the Sea Grill and as well as the Mexican restaurants had some of the better food in my opinion. And as far as the cocktails, Rendezvous bar in the center of the property(which is where they are currently having nighttime shows because the theater isn’t open yet) by far has the best cocktails. Actual real craft cocktails.
The property itself is brand new and easy to get around. The rooms are beautifully decorated. What I loved about this property was our swim out king room. Having that private pool (where we spent most of our time) was great. Especially the fact that our room was located right next to the jungle pool bar! The beach is nice and the water is beautiful. There is a little seagrass, but nothing terrible. What I didn’t like about this property were the Bali beds and lounge chairs that are under the pergolas along the different pool areas are reserved for a bottle fee. Also, the breakfast buffet. It was pretty average. There is no lunch or dinner buffet offered so you have to eat in all the specialty restaurants which, for the most part other than two of them require that you be dressed in casual elegance. Overall the food is just average. Nothing really stood out as being amazing, but for an all inclusive, it still is better than most places. What I can recommend is the Oso Buco in the Italian restaurant and the pork shank in the Mexican restaurant. And the grilled bone marrow, which is offered in the Mexican restaurant and the Sea Grill. Oceana and the Sea Grill and as well as the Mexican restaurants had some of the better food in my opinion. And as far as the cocktails, Rendezvous bar in the center of the property(which is where they are currently having nighttime shows because the theater isn’t open yet) by far has the best cocktails. Actual real craft cocktails.
8
Amanda
Aug 26, 2024
·
Stayed 6 nights
Awesome time in our non preferred jr suite swimout this week. We usually stay preferred but just booked a week ago. Didn’t feel like I was missing much. This is a beautiful place. Lots of chairs everywhere. I thought the food was excellent here compared to other Secrets we have stayed at. We have stayed at many. Service was great, water was beautiful,and the sand is the softest!
Awesome time in our non preferred jr suite swimout this week. We usually stay preferred but just booked a week ago. Didn’t feel like I was missing much. This is a beautiful place. Lots of chairs everywhere. I thought the food was excellent here compared to other Secrets we have stayed at. We have stayed at many. Service was great, water was beautiful,and the sand is the softest!
8
Jordan
Jul 13, 2025
·
Stayed 6 nights
This was our first time staying at a Secrets Resort. The decor & ambiance are exceptional. The staff was great, the hotel being Adults Only made our stay a lot quieter. This resort is just over a year old, we loved everything being new, & clean. The food was above average for an all-inclusive resort. We highly recommend this resort, the area being approximately an hour north of Cancun, makes for a much more exclusive & private experience being out of the way from everything, with white sand beaches.
This was our first time staying at a Secrets Resort. The decor & ambiance are exceptional. The staff was great, the hotel being Adults Only made our stay a lot quieter. This resort is just over a year old, we loved everything being new, & clean. The food was above average for an all-inclusive resort. We highly recommend this resort, the area being approximately an hour north of Cancun, makes for a much more exclusive & private experience being out of the way from everything, with white sand beaches.
10
Marnel Kae
Aug 27, 2025
·
Stayed 9 nights
Absolutely fabulous! Property is lush, clean, and well laid out. The rooms are gorgeous and all have a view. The staff is incredible, especially our building concierge, Monica, she was so helpful, kind, and went above and beyond! Restaurants were easy to get into. Beach was cleaned daily, so no sea weed build up. Check in and out was streamlined. Recommend to those who want to just relax and feel like there are no worries!
Absolutely fabulous! Property is lush, clean, and well laid out. The rooms are gorgeous and all have a view. The staff is incredible, especially our building concierge, Monica, she was so helpful, kind, and went above and beyond! Restaurants were easy to get into. Beach was cleaned daily, so no sea weed build up. Check in and out was streamlined. Recommend to those who want to just relax and feel like there are no worries!
6
Cyndi
Jun 14, 2025
·
Stayed 3 nights
The property was new and beautiful. The staff also amazing. The night shows/entertainment was not so great. The pools never have chairs even at 9 or 10 am. The food was average.
The property was new and beautiful. The staff also amazing. The night shows/entertainment was not so great. The pools never have chairs even at 9 or 10 am. The food was average.
10
Jaklyn Noelle
Sep 1, 2025
·
Stayed 2 nights
This resort was so beautiful and well maintained and everything and more. Only downfall was so much seaweed but I understand with the Time of the year. Highly recommend
This resort was so beautiful and well maintained and everything and more. Only downfall was so much seaweed but I understand with the Time of the year. Highly recommend
10
jorge
Sep 6, 2025
·
Stayed 5 nights
I love the servers, and the property is well taken care of. I love the gym and the equipment, and I love the Coco Market for coffee and the service they provide.
I love the servers, and the property is well taken care of. I love the gym and the equipment, and I love the Coco Market for coffee and the service they provide.
8
Teresa
Apr 21, 2024
·
Stayed 4 nights
Didn’t realize the gym nor the spa nor the tennis courts were not open. Other than that, it was a great stay
Didn’t realize the gym nor the spa nor the tennis courts were not open. Other than that, it was a great stay
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AI-generated summary based on recent guest reviews
Cleanliness
Overall very clean and well maintained, with many noting spotless rooms and frequent housekeeping. A few report issues such as shower flooding, yellow bath water, or debris during early construction phases.
Related guest reviews
8
Michelle
Feb 22, 2024
·
Stayed 3 nights
Really nice new resort, however some areas are still on construction. So during the day you could hear drilling and such right behind the pool. Two of their main restaurants are still closed. We payed extra for a swim out pool which we couldn’t use because it was full of debris from the construction. Food was really good from the main restaurants. The buffets had a lot of variety but not as good as the food served on restaurants. The staff was really trying hard to keep everyone happy. Everyone was really nice and welcoming. The spa and the gym are closed as they are still under construction. I’m a big gym person and it was disappointing. They had 4 treadmills inside one of the hotel rooms but it was depressing. Overall the hotel is beautiful and the beach was clean. I had a great time.
Really nice new resort, however some areas are still on construction. So during the day you could hear drilling and such right behind the pool. Two of their main restaurants are still closed. We payed extra for a swim out pool which we couldn’t use because it was full of debris from the construction. Food was really good from the main restaurants. The buffets had a lot of variety but not as good as the food served on restaurants. The staff was really trying hard to keep everyone happy. Everyone was really nice and welcoming. The spa and the gym are closed as they are still under construction. I’m a big gym person and it was disappointing. They had 4 treadmills inside one of the hotel rooms but it was depressing. Overall the hotel is beautiful and the beach was clean. I had a great time.
10
Maria
Sep 30, 2025
·
Stayed 7 nights
Regarding the room cleaning, it was very good, service was provided twice a day, and the entire staff was very friendly and respectful. The only thing I didn't like was that it was a bit far from the hotel zone and parks. But everything about the hotel was excellent, especially the beautiful beach!
Regarding the room cleaning, it was very good, service was provided twice a day, and the entire staff was very friendly and respectful. The only thing I didn't like was that it was a bit far from the hotel zone and parks. But everything about the hotel was excellent, especially the beautiful beach!
4
evin
Sep 26, 2025
·
Stayed 4 nights
We were put in a room that was noisy. Never able to sleep. Flooded several times from the shower. We addressed the front desk with people stomping at 2am every night and never addressed. I can provide videos and etc. Terrible experience.
We were put in a room that was noisy. Never able to sleep. Flooded several times from the shower. We addressed the front desk with people stomping at 2am every night and never addressed. I can provide videos and etc. Terrible experience.
6
Regina
Apr 14, 2024
·
Stayed 4 nights
Nuevo pero se está cayendo. Mi baño se inundaba cada vez que me bañaba, había tanta agua que mi esposo un día se resbaló. No tienen suficientes camastros en las albercas, entonces hay que buscar espacio en la playa. Un día llovió y cuando fui al baño, no pude entrar porque estaba completamente inundado, se cayó una parte del techo. Las habitaciones “tropical view” no tienen nada de tropical. No regreso
Nuevo pero se está cayendo. Mi baño se inundaba cada vez que me bañaba, había tanta agua que mi esposo un día se resbaló. No tienen suficientes camastros en las albercas, entonces hay que buscar espacio en la playa. Un día llovió y cuando fui al baño, no pude entrar porque estaba completamente inundado, se cayó una parte del techo. Las habitaciones “tropical view” no tienen nada de tropical. No regreso
10
Ceidy
Aug 24, 2024
·
Stayed 4 nights
Had a great time. Staff is friendly. Food is great. Overall the hotel is really clean and has beautiful views.
Had a great time. Staff is friendly. Food is great. Overall the hotel is really clean and has beautiful views.
10
KRISTOFER
Aug 19, 2024
·
Stayed 4 nights
Our stay at Secrets Playa Blanca beat expectations! The staff was great in all regards. Our room had a beautiful ocean view as booked. Everything at the resort was clean and tidy. Already looking to book again for the new year.
Our stay at Secrets Playa Blanca beat expectations! The staff was great in all regards. Our room had a beautiful ocean view as booked. Everything at the resort was clean and tidy. Already looking to book again for the new year.
10
Andrew
Dec 12, 2025
·
Stayed 4 nights
The room and resort were beautiful and clean, the hotel staff friendly, lots of spots by the beach and pools, and the food was delicious! Would happily visit again.
The room and resort were beautiful and clean, the hotel staff friendly, lots of spots by the beach and pools, and the food was delicious! Would happily visit again.
10
DINGHUA
Sep 22, 2025
·
Stayed 3 nights
From the moment we arrived at the resort, we were greeted with a welcome glass of champagne and a fresh, fragrant towel, setting the tone for a fantastic stay. As Expedia VIP guests, we were escorted to the VIP check-in room, where the process was seamless and the staff was incredibly warm. They even accompanied us to our room, explaining all the features along the way. The room itself was spotless, and the housekeeping service was exceptional, with at least two cleanings per day. The hotel’s app was incredibly useful, providing daily activity updates and spa bookings. One of the most thoughtful touches was having a personal butler assigned to each room, who sent daily updates and responded to any requests promptly and warmly. The resort’s greenery was also impressive, adding to the relaxing ambiance. The dining options were excellent, with a dress code that made the experience feel special, and the staff in the restaurants were fantastic. Overall, this was truly the best hotel experience I’ve ever had!
From the moment we arrived at the resort, we were greeted with a welcome glass of champagne and a fresh, fragrant towel, setting the tone for a fantastic stay. As Expedia VIP guests, we were escorted to the VIP check-in room, where the process was seamless and the staff was incredibly warm. They even accompanied us to our room, explaining all the features along the way. The room itself was spotless, and the housekeeping service was exceptional, with at least two cleanings per day. The hotel’s app was incredibly useful, providing daily activity updates and spa bookings. One of the most thoughtful touches was having a personal butler assigned to each room, who sent daily updates and responded to any requests promptly and warmly. The resort’s greenery was also impressive, adding to the relaxing ambiance. The dining options were excellent, with a dress code that made the experience feel special, and the staff in the restaurants were fantastic. Overall, this was truly the best hotel experience I’ve ever had!
10
Damian R
Feb 19, 2024
·
Stayed 3 nights
The property was very clean very beautiful landscaping was on point the staff was amazing Sixto was one of our waiters, and he was the most impressive waiter I ever had, made me right at home. He needs a raise.
The property was very clean very beautiful landscaping was on point the staff was amazing Sixto was one of our waiters, and he was the most impressive waiter I ever had, made me right at home. He needs a raise.
10
Shelby
Jul 5, 2025
·
Stayed 4 nights
My one complaint about the bath tub water being yellow was taken care of pretty quickly. They offered to move me to another room & constantly checked on me and my stay. I was offered a couple of options to make up for this issue that I’m still waiting to show up in my Hyatt account, but I appreciate their willingness to fix the situation. The resort itself is beautiful and the staff was great. Food was okay, but as with most resort foods it was expected. I enjoyed my stay and would come back to visit again!
My one complaint about the bath tub water being yellow was taken care of pretty quickly. They offered to move me to another room & constantly checked on me and my stay. I was offered a couple of options to make up for this issue that I’m still waiting to show up in my Hyatt account, but I appreciate their willingness to fix the situation. The resort itself is beautiful and the staff was great. Food was okay, but as with most resort foods it was expected. I enjoyed my stay and would come back to visit again!
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, spacious, and comfortable, many with ocean views and popular swim-outs; balconies and soaking tubs are appreciated. Some note noise in certain areas, rattling A/C or firm pillows, and occasional maintenance quirks.
Related guest reviews
10
Emily
Nov 5, 2025
·
Stayed 2 nights
Our stay at Secrets Playa Blanca was absolutely incredible. From the moment we arrived, the staff made us feel genuinely welcomed and cared for. Every detail—from the spotless rooms to the beautifully maintained grounds—showed how much pride they take in their resort. The restaurants were exceptional, with plenty of options and no long waits or reservation hassles. Every meal felt like fine dining, and the service was consistently warm and attentive. The pools and beach area were peaceful and luxurious, perfect for relaxing or just soaking in the views. Our room was stunning—modern, comfortable, and spotless, with everything working perfectly. The jacuzzi, the ocean view, and the quiet atmosphere made it feel like a true escape. Secrets Playa Blanca exceeded every expectation. If you want real luxury, great food, and a place that actually values its guests, this is the resort to choose.
Our stay at Secrets Playa Blanca was absolutely incredible. From the moment we arrived, the staff made us feel genuinely welcomed and cared for. Every detail—from the spotless rooms to the beautifully maintained grounds—showed how much pride they take in their resort. The restaurants were exceptional, with plenty of options and no long waits or reservation hassles. Every meal felt like fine dining, and the service was consistently warm and attentive. The pools and beach area were peaceful and luxurious, perfect for relaxing or just soaking in the views. Our room was stunning—modern, comfortable, and spotless, with everything working perfectly. The jacuzzi, the ocean view, and the quiet atmosphere made it feel like a true escape. Secrets Playa Blanca exceeded every expectation. If you want real luxury, great food, and a place that actually values its guests, this is the resort to choose.
8
Dawn
Jun 4, 2024
·
Stayed 7 nights
The property itself is brand new and easy to get around. The rooms are beautifully decorated. What I loved about this property was our swim out king room. Having that private pool (where we spent most of our time) was great. Especially the fact that our room was located right next to the jungle pool bar! The beach is nice and the water is beautiful. There is a little seagrass, but nothing terrible. What I didn’t like about this property were the Bali beds and lounge chairs that are under the pergolas along the different pool areas are reserved for a bottle fee. Also, the breakfast buffet. It was pretty average. There is no lunch or dinner buffet offered so you have to eat in all the specialty restaurants which, for the most part other than two of them require that you be dressed in casual elegance. Overall the food is just average. Nothing really stood out as being amazing, but for an all inclusive, it still is better than most places. What I can recommend is the Oso Buco in the Italian restaurant and the pork shank in the Mexican restaurant. And the grilled bone marrow, which is offered in the Mexican restaurant and the Sea Grill. Oceana and the Sea Grill and as well as the Mexican restaurants had some of the better food in my opinion. And as far as the cocktails, Rendezvous bar in the center of the property(which is where they are currently having nighttime shows because the theater isn’t open yet) by far has the best cocktails. Actual real craft cocktails.
The property itself is brand new and easy to get around. The rooms are beautifully decorated. What I loved about this property was our swim out king room. Having that private pool (where we spent most of our time) was great. Especially the fact that our room was located right next to the jungle pool bar! The beach is nice and the water is beautiful. There is a little seagrass, but nothing terrible. What I didn’t like about this property were the Bali beds and lounge chairs that are under the pergolas along the different pool areas are reserved for a bottle fee. Also, the breakfast buffet. It was pretty average. There is no lunch or dinner buffet offered so you have to eat in all the specialty restaurants which, for the most part other than two of them require that you be dressed in casual elegance. Overall the food is just average. Nothing really stood out as being amazing, but for an all inclusive, it still is better than most places. What I can recommend is the Oso Buco in the Italian restaurant and the pork shank in the Mexican restaurant. And the grilled bone marrow, which is offered in the Mexican restaurant and the Sea Grill. Oceana and the Sea Grill and as well as the Mexican restaurants had some of the better food in my opinion. And as far as the cocktails, Rendezvous bar in the center of the property(which is where they are currently having nighttime shows because the theater isn’t open yet) by far has the best cocktails. Actual real craft cocktails.
10
jesse brett
Oct 1, 2024
·
Stayed 5 nights
Great location. Bed was very comfortable and room ac and shower pressure were awesome
Great location. Bed was very comfortable and room ac and shower pressure were awesome
10
Kevin
Oct 17, 2025
·
Stayed 6 nights
Junior suite with ocean view was gorgeous. Unbelievable view of the sunrise every morning. Property is beautiful and very walkable. Natural landscaping with plenty of birds and iguanas to look at. Recommend bug spray for mosquitoes at night during mosquito season. The staff is extremely attentive, friendly, and add a little bit extra that you might not expect. They love surprises! I have bizarre food allergies that wait staff always asked about before I could bring it up. They would tailor the recipe specifically for me if there may have been a problem. The chefs from each restaurant would speak with me personally about how they would be preparing my meals. I don’t see service like that anywhere else. Ever. We will remember this vacation for a long time. We plan on returning.
Junior suite with ocean view was gorgeous. Unbelievable view of the sunrise every morning. Property is beautiful and very walkable. Natural landscaping with plenty of birds and iguanas to look at. Recommend bug spray for mosquitoes at night during mosquito season. The staff is extremely attentive, friendly, and add a little bit extra that you might not expect. They love surprises! I have bizarre food allergies that wait staff always asked about before I could bring it up. They would tailor the recipe specifically for me if there may have been a problem. The chefs from each restaurant would speak with me personally about how they would be preparing my meals. I don’t see service like that anywhere else. Ever. We will remember this vacation for a long time. We plan on returning.
4
evin
Sep 26, 2025
·
Stayed 4 nights
We were put in a room that was noisy. Never able to sleep. Flooded several times from the shower. We addressed the front desk with people stomping at 2am every night and never addressed. I can provide videos and etc. Terrible experience.
We were put in a room that was noisy. Never able to sleep. Flooded several times from the shower. We addressed the front desk with people stomping at 2am every night and never addressed. I can provide videos and etc. Terrible experience.
10
Sherry
Jul 10, 2025
·
Stayed 4 nights
The staff, food and decor were amazing and it had all the makings of a five-star all-inclusive. Rooms were large, and the amenities were great.
The staff, food and decor were amazing and it had all the makings of a five-star all-inclusive. Rooms were large, and the amenities were great.
10
Sandra
Aug 7, 2025
·
Stayed 5 nights
Checkin could use improvement but other than that this resort is a dream. Everything was just perfect. I had a swim up suite and I loved it.
Checkin could use improvement but other than that this resort is a dream. Everything was just perfect. I had a swim up suite and I loved it.
10
Walter
Apr 1, 2025
·
Stayed 4 nights
Secrets Playa Blanca is truly a gem. This hotel is aesthetically one of the most beautiful properties I have seen on Mexico’s Eastern coastline. The trip started off shaky with problems at check-in, but everything thereafter was nearly perfect. The grounds, rooms, pools, and beach were all absolutely stunning. The service was excellent. The personal butlers (Eddy and Ana) were incredible and would fulfill any requests without hesitation, I had read previously that the butlers weren’t worth the preferred club upgrade, but I disagree. The staff at this hotel are fantastic. They go out of their way to ensure you are having an amazing vacation. Aside from the butlers, I want to thank Omar from the preferred club, as well as Francisco and Cesar at the Jungle pool. Also our housekeeper Areyl who was so wonderful. The spa was also heavenly, both in the environment and the services. The only major area that could use some improvement is the food. But all in all the food was pretty good for an all-inclusive property. It’s just with everything else from the facilities to the service being so elevated and luxurious, despite attempts, the food doesn’t quite match up. That was fairly minor though and I love this resort and cannot wait to plan my next stay! Thank you Secrets Playa Blanca!
Secrets Playa Blanca is truly a gem. This hotel is aesthetically one of the most beautiful properties I have seen on Mexico’s Eastern coastline. The trip started off shaky with problems at check-in, but everything thereafter was nearly perfect. The grounds, rooms, pools, and beach were all absolutely stunning. The service was excellent. The personal butlers (Eddy and Ana) were incredible and would fulfill any requests without hesitation, I had read previously that the butlers weren’t worth the preferred club upgrade, but I disagree. The staff at this hotel are fantastic. They go out of their way to ensure you are having an amazing vacation. Aside from the butlers, I want to thank Omar from the preferred club, as well as Francisco and Cesar at the Jungle pool. Also our housekeeper Areyl who was so wonderful. The spa was also heavenly, both in the environment and the services. The only major area that could use some improvement is the food. But all in all the food was pretty good for an all-inclusive property. It’s just with everything else from the facilities to the service being so elevated and luxurious, despite attempts, the food doesn’t quite match up. That was fairly minor though and I love this resort and cannot wait to plan my next stay! Thank you Secrets Playa Blanca!
6
Deeptha
Dec 13, 2025
·
Stayed 5 nights
The hotel contaminated my food with beef, even though I do not eat meat for religious reasons. There was no hot water, the sheets and pillows were polyester, and the air conditioner was rattling. The minimum temperature the AC could be set to was 22°C. Due to the numerous issues, the hotel had to upgrade our stay to compensate. The front desk was not very responsive. We stayed in the Preferred area, where we had our own butler who was very helpful; otherwise, having to go through the front desk for every request would have been extremely frustrating. Most of the staff were friendly. The overall quality of ingredients used in the food was good. The breakfast buffet and El Patio were very good; however, the food at the other restaurants tasted pretty bad. The chefs at those restaurants need to be changed.
The hotel contaminated my food with beef, even though I do not eat meat for religious reasons. There was no hot water, the sheets and pillows were polyester, and the air conditioner was rattling. The minimum temperature the AC could be set to was 22°C. Due to the numerous issues, the hotel had to upgrade our stay to compensate. The front desk was not very responsive. We stayed in the Preferred area, where we had our own butler who was very helpful; otherwise, having to go through the front desk for every request would have been extremely frustrating. Most of the staff were friendly. The overall quality of ingredients used in the food was good. The breakfast buffet and El Patio were very good; however, the food at the other restaurants tasted pretty bad. The chefs at those restaurants need to be changed.
8
Brittney Savanah
Jul 29, 2025
·
Stayed 6 nights
The mattress and pillows are a little hard. I wish that there were some different pillow options. Everything was amazing otherwise.
The mattress and pillows are a little hard. I wish that there were some different pillow options. Everything was amazing otherwise.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, attentive, and proactive; butlers often elevate stays. Common complaints include slow restaurant service and check-in, pushy membership pitches, occasional front-desk or Preferred-benefit issues, and inconsistencies during busy periods.
Related guest reviews
10
MARIE CHRISTINE PUNZALAN DELA
Sep 24, 2025
·
Stayed 5 nights
Wonderful property with super friendly staff
Wonderful property with super friendly staff
6
Ekaterina
Nov 8, 2024
·
Stayed 4 nights
The hotel itself is good as any other secrets hotel but they struggle with Staff. 1. It took at least an 1.5 hour to have lunch or dinner at any restaurant unless it was a buffet because the service was slow. I saw people wait for a glass of wine for 40 mins. 2. That issue above caused us to miss evening show every night cause the show was scheduled at inconvenient time compared to other resorts (Moxche has shows at 9:45) and Playa Blancas shows are 8:30 when majority of people are at dinner 3. Not enough staff by the pools carrying drinks around 4. I had a major issue with my pick up time by Amstar and Hotel was not able to assist me. I was supposed to be picked up at 7:40, i was at the lobby at that time exactly and they said - oh you driver actually left, sorry, cant help. Even Amstar manager on site did not do anything about it. So overall very average hotel, poor service, they need more time to figure it out.
The hotel itself is good as any other secrets hotel but they struggle with Staff. 1. It took at least an 1.5 hour to have lunch or dinner at any restaurant unless it was a buffet because the service was slow. I saw people wait for a glass of wine for 40 mins. 2. That issue above caused us to miss evening show every night cause the show was scheduled at inconvenient time compared to other resorts (Moxche has shows at 9:45) and Playa Blancas shows are 8:30 when majority of people are at dinner 3. Not enough staff by the pools carrying drinks around 4. I had a major issue with my pick up time by Amstar and Hotel was not able to assist me. I was supposed to be picked up at 7:40, i was at the lobby at that time exactly and they said - oh you driver actually left, sorry, cant help. Even Amstar manager on site did not do anything about it. So overall very average hotel, poor service, they need more time to figure it out.
10
Faustino Alejandro
Aug 20, 2025
·
Stayed 3 nights
This resort was so clean so new the check in time was very long and I had to ask about checking in because it was taking a while, we got to the hotel around 4 pm and didn’t get to the room till around 6 pm. So yes check in drags, after they give you your room, they have another person talk to you to sell you extra things and commit to other things, feels a little force and that’s one of the things I didn’t like, so be ready to say no with a firm tone! After that everything went very smooth the other thing it’s that we paid for preferred and the service at the preferred poor and preferred beach side took forever actually we didn’t even find the person to place an order at the preferred beach side, but we wanted a specific room so we were kinda forced into buying preferred. The room was fantastic and felt new. The concierge was extremely nice very attentive and the restaurants were very nice the food was very good too I highly recommend this place for couples getaway it’s perfect
This resort was so clean so new the check in time was very long and I had to ask about checking in because it was taking a while, we got to the hotel around 4 pm and didn’t get to the room till around 6 pm. So yes check in drags, after they give you your room, they have another person talk to you to sell you extra things and commit to other things, feels a little force and that’s one of the things I didn’t like, so be ready to say no with a firm tone! After that everything went very smooth the other thing it’s that we paid for preferred and the service at the preferred poor and preferred beach side took forever actually we didn’t even find the person to place an order at the preferred beach side, but we wanted a specific room so we were kinda forced into buying preferred. The room was fantastic and felt new. The concierge was extremely nice very attentive and the restaurants were very nice the food was very good too I highly recommend this place for couples getaway it’s perfect
10
Stevie
Sep 16, 2024
·
Stayed 4 nights
The service at this property was the best I've ever experienced. From the time you arrive until the time you leave, there is someone ready to wait on you hand and foot no matter where you are on the resort. They personalize your experience by remembering your names and what kind of food/drinks you like. 10 out of 10 service. Elias was a pool concierge near the Jungle Pool during our stay and he was fantastic! Carlos was a server that worked several pools as well as the beach, also fantastic! This was also the cleanest place I've ever stayed in. Housekeeping was also 10 out of 10. I highly recommend this property!
The service at this property was the best I've ever experienced. From the time you arrive until the time you leave, there is someone ready to wait on you hand and foot no matter where you are on the resort. They personalize your experience by remembering your names and what kind of food/drinks you like. 10 out of 10 service. Elias was a pool concierge near the Jungle Pool during our stay and he was fantastic! Carlos was a server that worked several pools as well as the beach, also fantastic! This was also the cleanest place I've ever stayed in. Housekeeping was also 10 out of 10. I highly recommend this property!
10
Kevin
Oct 17, 2025
·
Stayed 6 nights
Junior suite with ocean view was gorgeous. Unbelievable view of the sunrise every morning. Property is beautiful and very walkable. Natural landscaping with plenty of birds and iguanas to look at. Recommend bug spray for mosquitoes at night during mosquito season. The staff is extremely attentive, friendly, and add a little bit extra that you might not expect. They love surprises! I have bizarre food allergies that wait staff always asked about before I could bring it up. They would tailor the recipe specifically for me if there may have been a problem. The chefs from each restaurant would speak with me personally about how they would be preparing my meals. I don’t see service like that anywhere else. Ever. We will remember this vacation for a long time. We plan on returning.
Junior suite with ocean view was gorgeous. Unbelievable view of the sunrise every morning. Property is beautiful and very walkable. Natural landscaping with plenty of birds and iguanas to look at. Recommend bug spray for mosquitoes at night during mosquito season. The staff is extremely attentive, friendly, and add a little bit extra that you might not expect. They love surprises! I have bizarre food allergies that wait staff always asked about before I could bring it up. They would tailor the recipe specifically for me if there may have been a problem. The chefs from each restaurant would speak with me personally about how they would be preparing my meals. I don’t see service like that anywhere else. Ever. We will remember this vacation for a long time. We plan on returning.
10
Kelsey
Feb 27, 2026
·
Stayed 3 nights
Phenomenal service and stunning grounds and beach!
Phenomenal service and stunning grounds and beach!
4
evin
Sep 26, 2025
·
Stayed 4 nights
We were put in a room that was noisy. Never able to sleep. Flooded several times from the shower. We addressed the front desk with people stomping at 2am every night and never addressed. I can provide videos and etc. Terrible experience.
We were put in a room that was noisy. Never able to sleep. Flooded several times from the shower. We addressed the front desk with people stomping at 2am every night and never addressed. I can provide videos and etc. Terrible experience.
8
Alyssa
Aug 7, 2025
·
Stayed 4 nights
The resort was amazing and everyone was so friendly. Food was hit and miss and i did get sick one day. They were also very very pushy about becoming members, we started getting frustrated because it never stopped even the day we were leaving we were still being pushed.
The resort was amazing and everyone was so friendly. Food was hit and miss and i did get sick one day. They were also very very pushy about becoming members, we started getting frustrated because it never stopped even the day we were leaving we were still being pushed.
10
DINGHUA
Sep 22, 2025
·
Stayed 3 nights
From the moment we arrived at the resort, we were greeted with a welcome glass of champagne and a fresh, fragrant towel, setting the tone for a fantastic stay. As Expedia VIP guests, we were escorted to the VIP check-in room, where the process was seamless and the staff was incredibly warm. They even accompanied us to our room, explaining all the features along the way. The room itself was spotless, and the housekeeping service was exceptional, with at least two cleanings per day. The hotel’s app was incredibly useful, providing daily activity updates and spa bookings. One of the most thoughtful touches was having a personal butler assigned to each room, who sent daily updates and responded to any requests promptly and warmly. The resort’s greenery was also impressive, adding to the relaxing ambiance. The dining options were excellent, with a dress code that made the experience feel special, and the staff in the restaurants were fantastic. Overall, this was truly the best hotel experience I’ve ever had!
From the moment we arrived at the resort, we were greeted with a welcome glass of champagne and a fresh, fragrant towel, setting the tone for a fantastic stay. As Expedia VIP guests, we were escorted to the VIP check-in room, where the process was seamless and the staff was incredibly warm. They even accompanied us to our room, explaining all the features along the way. The room itself was spotless, and the housekeeping service was exceptional, with at least two cleanings per day. The hotel’s app was incredibly useful, providing daily activity updates and spa bookings. One of the most thoughtful touches was having a personal butler assigned to each room, who sent daily updates and responded to any requests promptly and warmly. The resort’s greenery was also impressive, adding to the relaxing ambiance. The dining options were excellent, with a dress code that made the experience feel special, and the staff in the restaurants were fantastic. Overall, this was truly the best hotel experience I’ve ever had!
8
Roy Logan Ellis
Dec 11, 2025
·
Stayed 8 nights
Staff was courteous but slow.
Staff was courteous but slow.
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AI-generated summary based on recent guest reviews
Location
Beachfront setting north of Cancun feels quiet and scenic, with lovely water and views. Several note it’s far from the hotel zone and attractions, making it better for relaxing stays than sightseeing.
Related guest reviews
10
Yanely
Jun 26, 2024
·
Beautiful resort, great beach, wonderful staff
Beautiful resort, great beach, wonderful staff
10
Maria
Sep 30, 2025
·
Stayed 7 nights
Regarding the room cleaning, it was very good, service was provided twice a day, and the entire staff was very friendly and respectful. The only thing I didn't like was that it was a bit far from the hotel zone and parks. But everything about the hotel was excellent, especially the beautiful beach!
Regarding the room cleaning, it was very good, service was provided twice a day, and the entire staff was very friendly and respectful. The only thing I didn't like was that it was a bit far from the hotel zone and parks. But everything about the hotel was excellent, especially the beautiful beach!
8
Dawn
Jun 4, 2024
·
Stayed 7 nights
The property itself is brand new and easy to get around. The rooms are beautifully decorated. What I loved about this property was our swim out king room. Having that private pool (where we spent most of our time) was great. Especially the fact that our room was located right next to the jungle pool bar! The beach is nice and the water is beautiful. There is a little seagrass, but nothing terrible. What I didn’t like about this property were the Bali beds and lounge chairs that are under the pergolas along the different pool areas are reserved for a bottle fee. Also, the breakfast buffet. It was pretty average. There is no lunch or dinner buffet offered so you have to eat in all the specialty restaurants which, for the most part other than two of them require that you be dressed in casual elegance. Overall the food is just average. Nothing really stood out as being amazing, but for an all inclusive, it still is better than most places. What I can recommend is the Oso Buco in the Italian restaurant and the pork shank in the Mexican restaurant. And the grilled bone marrow, which is offered in the Mexican restaurant and the Sea Grill. Oceana and the Sea Grill and as well as the Mexican restaurants had some of the better food in my opinion. And as far as the cocktails, Rendezvous bar in the center of the property(which is where they are currently having nighttime shows because the theater isn’t open yet) by far has the best cocktails. Actual real craft cocktails.
The property itself is brand new and easy to get around. The rooms are beautifully decorated. What I loved about this property was our swim out king room. Having that private pool (where we spent most of our time) was great. Especially the fact that our room was located right next to the jungle pool bar! The beach is nice and the water is beautiful. There is a little seagrass, but nothing terrible. What I didn’t like about this property were the Bali beds and lounge chairs that are under the pergolas along the different pool areas are reserved for a bottle fee. Also, the breakfast buffet. It was pretty average. There is no lunch or dinner buffet offered so you have to eat in all the specialty restaurants which, for the most part other than two of them require that you be dressed in casual elegance. Overall the food is just average. Nothing really stood out as being amazing, but for an all inclusive, it still is better than most places. What I can recommend is the Oso Buco in the Italian restaurant and the pork shank in the Mexican restaurant. And the grilled bone marrow, which is offered in the Mexican restaurant and the Sea Grill. Oceana and the Sea Grill and as well as the Mexican restaurants had some of the better food in my opinion. And as far as the cocktails, Rendezvous bar in the center of the property(which is where they are currently having nighttime shows because the theater isn’t open yet) by far has the best cocktails. Actual real craft cocktails.
10
Aleksandr
Nov 21, 2024
·
Stayed 3 nights
Property is amazing, ocean so clean would recommend this Secrets Playa Blanca.
Property is amazing, ocean so clean would recommend this Secrets Playa Blanca.
8
Jordan
Jul 13, 2025
·
Stayed 6 nights
This was our first time staying at a Secrets Resort. The decor & ambiance are exceptional. The staff was great, the hotel being Adults Only made our stay a lot quieter. This resort is just over a year old, we loved everything being new, & clean. The food was above average for an all-inclusive resort. We highly recommend this resort, the area being approximately an hour north of Cancun, makes for a much more exclusive & private experience being out of the way from everything, with white sand beaches.
This was our first time staying at a Secrets Resort. The decor & ambiance are exceptional. The staff was great, the hotel being Adults Only made our stay a lot quieter. This resort is just over a year old, we loved everything being new, & clean. The food was above average for an all-inclusive resort. We highly recommend this resort, the area being approximately an hour north of Cancun, makes for a much more exclusive & private experience being out of the way from everything, with white sand beaches.
10
Jaklyn Noelle
Sep 1, 2025
·
Stayed 2 nights
This resort was so beautiful and well maintained and everything and more. Only downfall was so much seaweed but I understand with the Time of the year. Highly recommend
This resort was so beautiful and well maintained and everything and more. Only downfall was so much seaweed but I understand with the Time of the year. Highly recommend
10
Sonia lopez
Apr 1, 2024
·
Stayed 3 nights
I loved the place for the views of the sea, the service is unique.
I loved the place for the views of the sea, the service is unique.
10
Alex
Nov 27, 2024
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Stayed 3 nights
Amazing spot to get away for some serious rest and relaxation. Beautiful property and accommodations. Staff and food were both excellent. Will definitely be back!
Amazing spot to get away for some serious rest and relaxation. Beautiful property and accommodations. Staff and food were both excellent. Will definitely be back!
10
Aaron
Oct 11, 2025
·
Stayed 4 nights
Great bargain. Wonderful views.
Great bargain. Wonderful views.
10
William
Jan 31, 2025
·
Stayed 1 night
Being locals here in Cancun, we are always on the hunt for a new place to rest for the weekend. This was our first time at this hotel and we thoroughly enjoyed our stay. The rooms were big and comfortable with an oversized balcony, and the bed very comfortable with night cotton sheets. The choice of restaurants are very good if you are staying a week, since we were there only for the weekend, we didn’t get the chance to savor all the resort has to offer, but that’s a good reason to return, and yes, we will go back. All in all I highly recommend this hotel if you’re looking for a great holiday here in Cancun, no kids here sorry, only adults. Beach was also fantastic 😀
Being locals here in Cancun, we are always on the hunt for a new place to rest for the weekend. This was our first time at this hotel and we thoroughly enjoyed our stay. The rooms were big and comfortable with an oversized balcony, and the bed very comfortable with night cotton sheets. The choice of restaurants are very good if you are staying a week, since we were there only for the weekend, we didn’t get the chance to savor all the resort has to offer, but that’s a good reason to return, and yes, we will go back. All in all I highly recommend this hotel if you’re looking for a great holiday here in Cancun, no kids here sorry, only adults. Beach was also fantastic 😀
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AI-generated summary based on recent guest reviews
Dining
Multiple restaurants and cafes offer plenty of choice, and many guests enjoy meals at spots like El Patio, Seaside Grill, and Oceana. Feedback is mixed overall: reports of hit-or-miss quality, long dinner waits or closures, strict dress codes, inconsistent drinks, and occasional illness.
Related guest reviews
10
BARRY
Sep 14, 2025
·
Stayed 3 nights
Great food and great drinks
Great food and great drinks
10
Stephanie
Jul 6, 2025
·
Stayed 4 nights
This was our second time staying at Secrets Playa Blanca. We loved it so much last year we had to return. Our favorite to eat at lunch was Oceana and our favorite dinner spot was Seaside Grill. It is a beautiful property with the nicest staff. We will be returning.
This was our second time staying at Secrets Playa Blanca. We loved it so much last year we had to return. Our favorite to eat at lunch was Oceana and our favorite dinner spot was Seaside Grill. It is a beautiful property with the nicest staff. We will be returning.
8
Craig A
Mar 1, 2025
·
Stayed 6 nights
Food was just average. Don’t take dinner reservations so unless you ate early was always a long wait to eat. Closed restaurants on different nights.
Food was just average. Don’t take dinner reservations so unless you ate early was always a long wait to eat. Closed restaurants on different nights.
8
Courtney
Jul 29, 2025
·
Stayed 3 nights
I didn’t love the food. Well breakfast it wasn’t great to me. I did like the fresh more ordered meals at restaurants I came home Sick from water and ice served
I didn’t love the food. Well breakfast it wasn’t great to me. I did like the fresh more ordered meals at restaurants I came home Sick from water and ice served
6
Karan
Aug 13, 2025
·
Stayed 5 nights
Very beautiful, but food was horrible.... I am not a picky eater by any means but the food was very very bad. we decided to forget the all-inclusive part and we drove 35 mins away every day to get food from downtown Cancun.
Very beautiful, but food was horrible.... I am not a picky eater by any means but the food was very very bad. we decided to forget the all-inclusive part and we drove 35 mins away every day to get food from downtown Cancun.
10
Andrew
Dec 12, 2025
·
Stayed 4 nights
The room and resort were beautiful and clean, the hotel staff friendly, lots of spots by the beach and pools, and the food was delicious! Would happily visit again.
The room and resort were beautiful and clean, the hotel staff friendly, lots of spots by the beach and pools, and the food was delicious! Would happily visit again.
10
Richard
Jul 16, 2024
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Stayed 4 nights
The food choices are amazing, they did not hold back on the quality of their food, including their buffet. Special shout out to the staff in the Bordeaux restaurant, their steak is so tender and juicy, first time eating the Foie gras and Escargot, such a delightful and satisfying moment and a lot of the staff are friendly and great.
The food choices are amazing, they did not hold back on the quality of their food, including their buffet. Special shout out to the staff in the Bordeaux restaurant, their steak is so tender and juicy, first time eating the Foie gras and Escargot, such a delightful and satisfying moment and a lot of the staff are friendly and great.
2
bert
Sep 17, 2024
·
Stayed 4 nights
Let me start with the pros, first off the staff was great and the property itself was really nice, rooms were awesome, pools and outdoor seating areas were top notch, the beach was one of the nicer ones we’ve ever been to and check in and check out process was really easy. Now I’ll list some of the cons and the biggest problem we encountered on this trip. I definitely agree with having a dress code but I feel it was a bit strict and excessive compared to other nice all inclusive resorts we’ve visited. Another problem was the difficulty of getting into restaurants for dinner. In our situation we had a group of 10 so I understand there may be a wait to be able to set together but even when we were willing to split up dining was difficult. The first come first serve policy, with exception of Japanese which took reservations, created a mad rush at all the restaurants with no buffet style alternatives to alleviate the overflow. The biggest issue we had that prevented us from enjoying our stay, made traveling home difficult and caused lost wages was illness from the food or beverages. We did not leave the resort. Like I said we had ten people in our group, eventually seven out of the ten got violently SICK 2-3 days into our trip, five still have diarrhea even 2 days after returning home. Two have been to the doctor and been diagnosed with travelers diarrhea, something that is caused by unsafe food or water that involve parasites from FECES! Worst vacation we’ve ever experienced
Let me start with the pros, first off the staff was great and the property itself was really nice, rooms were awesome, pools and outdoor seating areas were top notch, the beach was one of the nicer ones we’ve ever been to and check in and check out process was really easy. Now I’ll list some of the cons and the biggest problem we encountered on this trip. I definitely agree with having a dress code but I feel it was a bit strict and excessive compared to other nice all inclusive resorts we’ve visited. Another problem was the difficulty of getting into restaurants for dinner. In our situation we had a group of 10 so I understand there may be a wait to be able to set together but even when we were willing to split up dining was difficult. The first come first serve policy, with exception of Japanese which took reservations, created a mad rush at all the restaurants with no buffet style alternatives to alleviate the overflow. The biggest issue we had that prevented us from enjoying our stay, made traveling home difficult and caused lost wages was illness from the food or beverages. We did not leave the resort. Like I said we had ten people in our group, eventually seven out of the ten got violently SICK 2-3 days into our trip, five still have diarrhea even 2 days after returning home. Two have been to the doctor and been diagnosed with travelers diarrhea, something that is caused by unsafe food or water that involve parasites from FECES! Worst vacation we’ve ever experienced
10
Lesley
Aug 1, 2025
·
Stayed 10 nights
There was a lot of variety in terms of food however the quality was hit and miss. For example the Teppanyaki at Himitsu was excellent but the regular Asian cuisine was not prepared to traditional standards. The Pad Thai was a plate of flat rice noodles with Teriyaki sauce, the gyoza was pulled sweet pork, and the ramen was broth was sweet and a small bowl like an appetizer. We had a similar experience at Portofino, the Italian restaurant. The first time we went it was fantastic and the second time not so much.
There was a lot of variety in terms of food however the quality was hit and miss. For example the Teppanyaki at Himitsu was excellent but the regular Asian cuisine was not prepared to traditional standards. The Pad Thai was a plate of flat rice noodles with Teriyaki sauce, the gyoza was pulled sweet pork, and the ramen was broth was sweet and a small bowl like an appetizer. We had a similar experience at Portofino, the Italian restaurant. The first time we went it was fantastic and the second time not so much.
8
Ryan Austin
Aug 24, 2025
·
Stayed 5 nights
entire property was well kept and clean . entire staff that we’ve dealt with was very polite and friendly. The resort has a nice layout . i’d recommend getting the preferred room as for it grants you access to special bars,pools, clubs etc. on the property. If so ask for a room away from the ‘social pool’ , it tends to get rowdy late in the evening. food was great . highly recommend eating at El patio and Seaside Grill .
entire property was well kept and clean . entire staff that we’ve dealt with was very polite and friendly. The resort has a nice layout . i’d recommend getting the preferred room as for it grants you access to special bars,pools, clubs etc. on the property. If so ask for a room away from the ‘social pool’ , it tends to get rowdy late in the evening. food was great . highly recommend eating at El patio and Seaside Grill .
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AI-generated summary based on recent guest reviews
10
Christopher
Jul 21, 2026
·
Stayed 5 nights
Great resort, staff and food!
Great resort, staff and food!
8
Michael
Jul 16, 2026
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Stayed 4 nights
Staff and service are the heart of the resort! Value for price feels good overall, yet Preferred Club and resort credit policies keep it from feeling seamless. Butler service is kind but limited and the coupon style credit system makes it harder to enjoy Bali beds and other extras. Room quality is comfortable and quiet with fast cooling air conditioning and blackout curtains, though Bluetooth and minibar could use a tune up. Pool and restaurant staff like Antonio, Martin, and the Portofino crew deliver real personalized hospitality. WiFi is strong in rooms and decent by the beach. In room dining through the app is a standout, offering full restaurant level meals in your suite. Amenities score 8 thanks to great pools, jungle corners, and a spa you could spend a full day in, with room to add more night energy.
Staff and service are the heart of the resort! Value for price feels good overall, yet Preferred Club and resort credit policies keep it from feeling seamless. Butler service is kind but limited and the coupon style credit system makes it harder to enjoy Bali beds and other extras. Room quality is comfortable and quiet with fast cooling air conditioning and blackout curtains, though Bluetooth and minibar could use a tune up. Pool and restaurant staff like Antonio, Martin, and the Portofino crew deliver real personalized hospitality. WiFi is strong in rooms and decent by the beach. In room dining through the app is a standout, offering full restaurant level meals in your suite. Amenities score 8 thanks to great pools, jungle corners, and a spa you could spend a full day in, with room to add more night energy.
10
Bryan
Jul 16, 2026
·
Stayed 4 nights
Nice
Nice
4
Shannon
Jul 16, 2026
·
Stayed 5 nights
We recently stayed at Secrets Playa Blanca after hearing so many amazing reviews, but unfortunately it didn’t live up to the hype for us. We’ve stayed at many all-inclusive resorts throughout Mexico, and several have felt much more luxurious and welcoming than this one. While the property itself is beautiful, the overall service was mediocre and lacked the level of hospitality we expected from a Secrets resort. One of our biggest frustrations was repeatedly being singled out at the beach restaurants because staff claimed my husband’s swim trunks were wet—even when they were completely dry. It happened multiple times and was embarrassing and unnecessary. Meanwhile, we observed other guests being treated differently. The resort also lacked the atmosphere we were hoping for. There was very little nightlife or evening entertainment, and the lobby felt quiet and uninviting rather than being a lively gathering place. Another disappointment was the lack of air conditioning in many common areas, including the lobby, which made it uncomfortable, especially in the heat. Overall, while the resort is visually beautiful, the experience didn’t justify the price or the glowing reviews. We left disappointed and wouldn’t choose to return, especially considering there are many other resorts in Mexico that offer better service, a more luxurious atmosphere, and a much more enjoyable overall experience.
We recently stayed at Secrets Playa Blanca after hearing so many amazing reviews, but unfortunately it didn’t live up to the hype for us. We’ve stayed at many all-inclusive resorts throughout Mexico, and several have felt much more luxurious and welcoming than this one. While the property itself is beautiful, the overall service was mediocre and lacked the level of hospitality we expected from a Secrets resort. One of our biggest frustrations was repeatedly being singled out at the beach restaurants because staff claimed my husband’s swim trunks were wet—even when they were completely dry. It happened multiple times and was embarrassing and unnecessary. Meanwhile, we observed other guests being treated differently. The resort also lacked the atmosphere we were hoping for. There was very little nightlife or evening entertainment, and the lobby felt quiet and uninviting rather than being a lively gathering place. Another disappointment was the lack of air conditioning in many common areas, including the lobby, which made it uncomfortable, especially in the heat. Overall, while the resort is visually beautiful, the experience didn’t justify the price or the glowing reviews. We left disappointed and wouldn’t choose to return, especially considering there are many other resorts in Mexico that offer better service, a more luxurious atmosphere, and a much more enjoyable overall experience.
10
Diana
Jul 14, 2026
·
Stayed 4 nights
Loved the property - could have had better entertainment facilities but overall it was excellent
Loved the property - could have had better entertainment facilities but overall it was excellent
FAQs about Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only
Is parking available at the property?
Free valet parking is available on-site, but parking is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Are pets allowed at the property?
Pets are allowed in specific rooms only, with a maximum fee of MXN 1170 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.
What is the property’s location in relation to key landmarks?
The property is located in Costa Mujeres, approximately 3.2 miles from Playa Mujeres Golf Club and 12.1 miles from Puerto Cancun Marina Town Center. Nearby attractions include Mujeres Beach and Punta Sam Ferry Terminal.
Does the property have a swimming pool?
Yes, the property features 4 outdoor pools, including an infinity pool, and pool access is available from 8:00 AM to 8:00 PM.
What are the policies for guests staying with children?
Guests under 18 years old are not permitted at this adults-only property.
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Instant AI responses are based on hotel information
Considering this hotel for your Costa Mujeres trip?
What do room rates typically look like at Secrets Playa Blanca Costa Mujeres?
Over the next 60–90 days, room rates at Secrets Playa Blanca Costa Mujeres in Costa Mujeres typically land around $651 a night for two guests, ranging from $426 to $806 on peak dates.
When is the quietest time to visit Secrets Playa Blanca Costa Mujeres for fewer crowds?
The quietest month for Secrets Playa Blanca Costa Mujeres in Costa Mujeres is September, while demand peaks in October. Plan for September if you prefer lower occupancy and easier availability.
Which month has the lowest room rates at Secrets Playa Blanca Costa Mujeres?
September is the cheapest month to stay at Secrets Playa Blanca Costa Mujeres in Costa Mujeres, averaging $491 a night; November is the priciest at $972. September is also the quietest month for crowds, which differs from the hotel’s single busiest month in October.
What attractions and vibes can I expect around Secrets Playa Blanca Costa Mujeres?
Secrets Playa Blanca Costa Mujeres in Costa Mujeres sits in Quintana Roo near Mujeres Beach and Punta Sam Beach, with Playa Mujeres Golf Club and the Arrecife El Meco Underwater Museum a short drive away. The hotel leans into Beach / Coast and Spa / Relaxation experiences, with romantic and luxury touches for couples and groups seeking seaside downtime.
How do Secrets Playa Blanca Costa Mujeres room rates compare with other hotels nearby?
Secrets Playa Blanca Costa Mujeres in Costa Mujeres is cheaper than 8 of 14 comparable hotels nearby in the Costa Mujeres area. The hotel’s typical median is $634 a night versus about $657 for peers.
How does the nightly price at Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only in Costa Mujeres compare to recent weeks?
The current price at Secrets Playa Blanca Costa Mujeres - All Inclusive Adults Only in Costa Mujeres is $523 per night for 2 guests, which is typical for this hotel: within 5% of its $500 average over the last 60 days. Most nights over that period fell between $421 and $622.
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 468.287843359375USD
- 2026-11-01: 570.4353288986206USD
- 2026-11-02: 570.4353288986206USD
- 2026-11-03: 525.8017600341797USD
- 2026-11-04: 572.026459034729USD
- 2026-11-05: 778.7460630767822USD
- 2026-11-06: 718.6275654174805USD
- 2026-11-07: 720.1637370697022USD
- 2026-11-08: 823.1928482879639USD
- 2026-11-09: 823.5440630767822USD
- 2026-11-10: 824.3540171508789USD
- 2026-11-11: 766.9247939605713USD
- 2026-11-12: 961.2979130767823USD
- 2026-11-13: 894.1009130767823USD
- 2026-11-14: 1245.765144720459USD
- 2026-11-15: 597.0198207489013USD
- 2026-11-16: 612.9934630767822USD
- 2026-11-17: 612.9934630767822USD
- 2026-11-18: 612.9934630767822USD
- 2026-11-19: NO DATA
- 2026-11-20: 1078.2139531433106USD
- 2026-11-21: 1078.2139531433106USD
- 2026-11-22: 581.0400263519288USD
- 2026-11-23: 644.3520630767822USD
- 2026-11-24: 581.0400263519288USD
- 2026-11-25: 585.3600092681885USD
- 2026-11-26: 748.4400820983886USD
- 2026-11-27: 732.2400436279297USD
- 2026-11-28: 750.7473130767822USD
- 2026-11-29: 602.7499946136475USD
- 2026-11-30: 585.3600092681885USD
- 2026-12-01: 561.6000006942749USD
- 2026-12-02: 637.6323630767822USD
- 2026-12-03: 666.3599965515136USD
- 2026-12-04: 800.5813968353272USD
- 2026-12-05: 767.8800735778808USD
- 2026-12-06: 694.4400222198486USD
- 2026-12-07: 625.3200221343994USD
- 2026-12-08: 631.799996508789USD
- 2026-12-09: 633.1525630767823USD
- 2026-12-10: 537.840026298523USD
- 2026-12-11: 537.840026298523USD
- 2026-12-12: 614.0593432250977USD
- 2026-12-13: 560.52000496521USD
- 2026-12-14: 560.52000496521USD
- 2026-12-15: 428.7600133468628USD
- 2026-12-16: 428.7600133468628USD
- 2026-12-17: 424.4399962524414USD
- 2026-12-18: 424.4399962524414USD
- 2026-12-19: 458.6652212020874USD
- 2026-12-20: 475.2395788986206USD
- 2026-12-21: 428.7600133468628USD
- 2026-12-22: 475.2395788986206USD
- 2026-12-23: 572.4000263412476USD
- 2026-12-24: 644.3520630767822USD
- 2026-12-25: 572.4000263412476USD
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 8:00 PM.
- Guests under 18 years old are not permitted at this adults-only property.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number 003-007-002889/2025
- Pet fee: MXN 1170 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Poolside Bar
Breakfast in the Room
Adults Only
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Private beach
Garden
Golf Course (nearby)
Beach (Nearby)
Scuba Diving
Windsurfing
Billiards
Fishing
Canoeing
Pool Outdoor
Live Music
Evening Entertainment
Pool (Infinity)
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Fitness Center (nearby)
Parking
Parking
Valet Parking
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi