Name: SureStay Plus Hotel by Best Western Mountain View
Address: 2300 W El Camino Real, Mountain View, California, United States of America
Rating: 7.23

Guest reviews

7.2

Good

Based on 907 verified reviews

Who stays here?

Business

46%

Couple

13%

Family

28%

Group

8%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At SureStay Plus Hotel by Best Western Mountain View, travelers praise the friendly front desk and convenient location near shops, restaurants, and transit, while feedback on cleanliness and room condition ranges from solid to disappointing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

suzi

3 weeks ago

·

Stayed 4 nights

Staff was nice. Parking was great. Bed was comfortable. Breakfast was less than other Best Western hotels. Property had garbage and leaves blown against a few doorways at end. I was there 4 nights and garbage and dirt and leaves were never taken care of. Carpet was old and dirty. Tub had old dirty anti slip stickers. Walls were thin people talking and all water pipes were loud.

6

Juan

4 weeks ago

·

Stayed 3 nights

Clean Room. Average complimentary breakfast. Good location. Poor WiFi connectivity

6

Michael

Apr 13, 2026

·

Stayed 3 nights

The breakfast items were “just ok”. Same thing every morning, no variety, only old apples & oranges that nobody wants. Coffee is great. My Microwave didn’t have a wall socket to plug in (WEIRD). The mirror was not over the sink ALSO WEIRD. I have to give a great compliment to Andres who works for housekeeping since he was very attentive and we spoke briefly everyday.

6

William Lucas

Feb 13, 2026

·

Stayed 5 nights

Bed was hairy. I asked for it to be changed, and they gave me another room for the night. Other room was hairy on bed too. Stayed in original bed and cleaned it off. Later in the stay they changed the sheets and the bed was hairy again

6

Gene

Jan 28, 2026

·

Stayed 3 nights

The staff is friendly. The rooms are clean. The breakfast is mediocre. The hotel is not ideal for business travellers.

2300 W El Camino Real

Location

A stay at SureStay Plus Hotel by Best Western Mountain View places you in the heart of Mountain View, within a 10-minute drive of Shoreline Amphitheatre and Stanford University. This hotel is 3.1 mi (4.9 km) from Palo Alto VA Hospital and 5.8 mi (9.3 km) from Stanford University Medical Center.

Silicon Valley(0.1 miles)

San Andreas Fault Trail(0.1 miles)

Rengstorff Park(0.6 miles)

San Antonio Shopping Center(0.6 miles)

Mountain View Center for the Performing Arts(1.6 miles)

Stevens Creek Trail(1.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, but it is limited.

A complimentary breakfast is included with the stay.

Yes, pets are allowed with a fee of USD 30 per accommodation, per day. Service animals are exempt from fees.

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The hotel offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional details can be obtained by contacting the hotel directly.

The hotel is situated in the heart of Mountain View, within a 10-minute drive of Shoreline Amphitheatre and Palo Alto VA Hospital. Stanford University is approximately 3.8 miles away, and the nearest airport is Norman Y. Mineta San Jose International Airport, located 13.1 miles from the property.

Yes, there is an outdoor swimming pool that is seasonal, open from May 1 to October 31, with access available from 7:00 AM to 10:00 PM.

SureStay Plus Hotel by Best Western Mountain View

Amenities

Property description

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Guest reviews