Name: Shashi Hotel Mountain View Palo Alto
Address: 1625 North Shoreline Boulevard, Mountain View, California, United States of America, Mountain View, California, US
Price range: $160–$1,107 per night
Rating: 9.17

What guests think

Shashi Hotel Mountain View Palo Alto draws praise for its clean, modern feel, friendly service, and convenient location for Shoreline Amphitheatre, while feedback also notes small or noisy rooms, tech quirks, and occasional service, parking, or maintenance hiccups.

Many reviews highlight very clean, modern rooms, comfortable beds, and amenities like the pool, hot tub, sauna/steam rooms, gym, and free parking. Common frustrations include small or noisy rooms, app-driven or TV-based controls that glitch, inconsistent dining and coffee options, and occasional outages, elevator issues, or parking shortages during events. Overall, expect a stylish, amenity-forward stay with modern comforts and some tech quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Well-regarded amenities include the pool, hot tub, sauna/steam rooms, gym, and free garage parking (some EV charging), plus a bar and on-site dining. Downsides mentioned: the pool can feel small/shaded, occasional elevator or bar-hour issues, and parking fills during events.

Related guest reviews

10

Jacqueline

Aug 27, 2025

·

Stayed 1 night

This was our second stay at Shashi this summer for a concert and it was even better than the first. Our room was a little bigger than last time and the service was as impeccable as the first time. The pool is clean and open early. They have a sauna and a steam room and comfy robes to wear and complimentary drinks on check-in. They have a bar that’s perfect to grab drinks at before a shoreline show and the beds are luxuriously comfortable. Their bath products smell very woodsy which is perfect for those of us who are into that sort of thing. Will be back

10

Brian

Jul 15, 2025

·

Stayed 2 nights

Love the steam room. No need to leave the hotel to feel like you’re on vacation.

6

Theodora

Jun 3, 2023

·

Stayed 1 night

Hotel didn’t have enough parking spaces…had to park outside of the hotel…otherwise the hotel is great

10

Kevin

Jul 26, 2025

·

Stayed 2 nights

Hotel was definitely modern and clean. Got to enjoy the amenities like pool and hot tub.

10

MATTHEW

Apr 28, 2025

·

Stayed 1 night

Free EV Charging

10

Travis

Feb 9, 2024

·

Stayed 3 nights

Nice place. The bar closes too early. Last call at 8:45 on Friday when the place is full??

10

Christopher

Nov 17, 2024

·

Stayed 3 nights

Good Stay. Elevators were out, which caused some delays but one of the best Hotels in the area.

10

Ka Yee

Oct 14, 2024

·

Stayed 1 night

A wonderful property with good-sized room, access to conference room, nice bar and restaurant and free parking with charging. Access to bikes and close to Bay trail. It’s truly an urban resort!

10

Miyuki

Jul 7, 2024

·

Stayed 1 night

Free parking is amazing. Most hotels charge rhese days. Pool, Jacuzzi, bar, restaurant, 24h gym are great, too.

8

Richard

Aug 11, 2025

·

Stayed 1 night

Good hotel with good food however few negatives would be pool and pool deck are small and in center of tall building which restricts full sunlight. The room tv system signal is internet Wi-Fi based and sometimes unreliable and at least with the room I had the sink was slightly clogged.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests find the property and rooms very clean, with many noting a fresh, modern feel. A smaller number report lapses such as smelly or unclean linens and bathrooms.

Related guest reviews

6

JANICE

Oct 6, 2025

·

Stayed 1 night

Room was clean looking, friendly staff, well lit parking, good area and nice hotel setup. Issues: Room had a scent that wasn’t fresh. The sheets had a sweaty smell. In the morning the sinks had a fishy odor coming from the drain. The mini fridge didn’t work. You can hear cars passing and people chatting outside your window.

10

Jeremy

Mar 12, 2025

·

Stayed 2 nights

We’ve stayed in this property a few times and have been impressed with the quality of service as well as the cleanliness of the rooms.

10

Van

Aug 11, 2025

·

Stayed 1 night

I really enjoyed my stay at this hotel. The amenities were excellent and made the experience even more enjoyable. The staff provided great customer service—friendly, attentive, and always willing to help. Everything was exceptionally clean, from the lobby to the rooms, which made the stay feel comfortable and welcoming. I would gladly stay here again.

8

Che

Jun 3, 2025

·

Stayed 1 night

The new modern facility feels great, and the staff are very nice. The only negative is that my sheet smells like sweat—either it was never changed or not cleaned properly. Also, there are water marks on the sink, which makes it seem like it wasn’t cleaned either.

4

Faraz

Jul 2, 2024

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Stayed 1 night

My sheets were not changed and had lots of hair from previous guests on it. The shower leaks water and was not cleaned properly.

6

James

Jan 5, 2025

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Stayed 1 night

Room was dirty upon checkin

10

Angela

Apr 5, 2024

·

Stayed 1 night

The sheets smelled fresh for a change. They usually have a strange oder.

2

Philip

Aug 28, 2024

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Stayed 1 night

The first room that I went into had a dirty bathroom as if someone had dyed their hair and left dye everywhere in the bathroom and there was pet hair on the floor. The second room they put me in also had a dirty bathroom and both rooms were so tiny. You couldn’t get around one side of the bed because there wasn’t enough room for the chair or the small table. The HVAC system was not working. I had to call down to the front desk to get it rebooted, but even after rebooting it it did not work and I wasn’t planning on changing rooms at one in the morning when I needed the fan to work , the coffee shop downstairs doesn’t open until 10 AM which doesn’t make much sense when people they want coffee or getting up early and there wasn’t an option to have it delivered to my room overall this is definitely not a five star experience and I would never stay there again I am seeking a refund if possible and will repost with the results

10

Stephen

Jan 26, 2025

·

Stayed 1 night

Nice clean facility.

10

Levon

Aug 18, 2025

·

Stayed 1 night

I had an excellent experience at this hotel. The check-in was smooth, the room was spotless, and the bed was very comfortable. The staff went out of their way to make us welcomed. I would definitely stay here again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern with very comfortable beds, but several guests found them small with limited storage and reported noise from adjacent rooms. Tech and climate controls can be finicky (TV/app-based systems, motion-sensor lights, and occasional AC/HVAC issues).

Related guest reviews

8

Georgia

Jan 7, 2024

·

Stayed 2 nights

Nice property. Very minimalistic and looks nice. However because of that, rooms are not really very functional. There needs to be more books for towels in the bathroom, more books in the long hallway for jackets. There is a lack of counter and table top space in the bathroom and in the room. The lights are frustrating because you cannot control separate lighting. We were 4 people in a room and it have been better if there was more table space and more counter space in the large bathroom or at least more hooks for towels. Overall the sleeping was good with the big beds. That part was a win.

8

Corrine

Dec 2, 2024

·

Stayed 1 night

The hotel room was clean, on the smaller side even for two. The bed was comfortable, and the turn down was a nice touch. The hotel is a nice property but not necessarily near much liveliness.

8

Marianne

Aug 24, 2025

·

Stayed 2 nights

Very clean and convenient location to the amphitheater. The room was quite noisy with the people upstairs and in the hallways.

6

LuzEstrella

Nov 11, 2025

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Stayed 2 nights

Rooms were nice and comfy, front desk was also nice except now being able to do something for a birthday. The only other complaint was our rooms AC was not working and was hot. I told front desk and they told me they would have someone check it out, but never did.

8

Philippe

Sep 16, 2025

·

Stayed 1 night

Amazing lobby and very friendly reception, including a complementary glass of wine or beer! Rooms are very very nice. Only minor negative: noise from walking of the guess in the room above mine was quite loud. Maybe this was bad luck but the noise was unusually loud whenever the person was walking around their room.

10

Elsa

Jul 13, 2025

·

Stayed 1 night

The only small problem was the streaming services/TV. We had to keep restarting the program we were watching because the TV would freeze up and it would keep cycling and often not come back on until we would restart. Started from onset of turning the TV on to time we left.

10

Sylvia

Aug 21, 2025

·

Stayed 2 nights

Very quiet, clean and modern hotel. Friendly and helpful staff. Comfortable beds. Clean rooms. Roomy shower. Lots of amenities. Great food. Great location. The only negatives would be wanting more of a variety on the menu, the rooms are quite small. Not a lot of room if you bring a lot of luggage. No drawers to put things away. We couldn’t watch anything on the TV. The reception was awful. Otherwise great place!

10

Diana

Oct 25, 2024

·

Stayed 1 night

Only stayed here one night, but I would definitely love to return. The room is a good size, a bit echo-y, but it's great. The bathroom is a great size and the products are awesome- the shampoo/conditioner, lotion & mouthwash bottles are top notch. Can I also just say how much I LOVE that they have a loofah for us use & take home? The bar in the lobby is well stocked and the customer service throughout the hotel is fantastic. The only little thing (and this is totally me)- the tv in the room does not have regular channels. You have to go through the apps and there are 2 you can use for tv, but you won't get the normal basic tv channels. That took some time for me to figure out, but the front desk was great and helped me out. I would definitely return and I will be checking out the steam room when I do.

6

sona

Dec 28, 2024

·

Stayed 1 night

Beware of the 5th floor. The HVAC systems on the roof are quite noisy and the vibrations can be felt. Toiletries were so so. There is no valet and we are not sure if luggage assistance was available. I would not give this property a 5 star rating

4

Kun

Dec 28, 2023

·

Stayed 1 night

All the properties are great. I gave them 5 stars. However, the motion sensor lights woke me a few times during my sleep and I was only told I can close it through the front desk. I went there to sleep because my bed was pooped by cats. I had a bad sleep. I can only give it a 2 stars.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as welcoming, professional, and responsive, with several examples of quick fixes and thoughtful touches. Some guests, however, reported inconsistent hospitality, delays at check-in, or lapses like unannounced entries and unfulfilled requests.

Related guest reviews

10

David

Aug 12, 2024

·

Stayed 2 nights

Excellent customer service!!!!!

8

Angela

Nov 17, 2024

·

Stayed 1 night

Lovely clean hotel with complementary parking. Disliked the experience at checkout and the slightly arrogant tone of voice from the male receptionist. Hospitality training is recommended. There is no need to sound pretentious and rude that checkout was at 11 am.

10

Katherine

Aug 25, 2025

·

Stayed 1 night

We had exactly one issue, that was fixed immediately. Our AC was being weird and they reset it at the front desk.

2

Jerichca

Sep 28, 2025

·

Stayed 1 night

We showed up two hours after check in, room was not ready. Had to sit in the lobby for another hour before our room was ready. We had an event to go to had to start getting ready in the bathroom.

10

Tiffany

Jan 20, 2025

·

Stayed 1 night

In town for wedding. Great accommodations and top notch customer service! Front Desk employee Vilai went above and beyond offering to jumpstart my car, fix my key fob and see me off safely, rather than have me wait for AAA. A mark of a true gentleman. SHASHI HOTEL is lucky to have such a customer focused employee in Vilai. I will be sure to tell my family, friends and colleagues of my exceptional experience! See you soon, Tiffany Blake, Blake Consulting

10

Andrew

Jul 16, 2025

·

Stayed 1 night

Very nice and updated hotel. Also convenient walk to the Shore Line Amphitheatre where our family attended a concert. When we returned, our A/C in the room was not functioning properly. We called the front desk and told them about the issue. Withing 10 minutes they already had another room for us. The employee brought up the new room key and assisted with our bags. We will be staying here again.

10

Sheena

Oct 30, 2025

·

Stayed 1 night

Front desk staff was wonderful; friendly, efficient, helpful and professional when handling a guest that didn’t want to wait in line. The hotel was full due to a nearby event and it was still very clean and well stocked with free water and fruit. The drink at check in was an extremely appreciated surprise after a long drive. We’re looking forward to coming back just to experience the hotel for the weekend, lounge at the pool and enjoy the onsite restaurant that we didn’t get to try last time but smelled amazing.

10

Christopher

Dec 31, 2024

·

Stayed 1 night

Everything's great except someone opened our door without knocking. They apologized and closed the door immediately. I just don't understand why the entered in the first place.

10

Dona

Oct 2, 2023

·

Stayed 1 night

Staff were exceptional

10

Levon

Aug 18, 2025

·

Stayed 1 night

I had an excellent experience at this hotel. The check-in was smooth, the room was spotless, and the bed was very comfortable. The staff went out of their way to make us welcomed. I would definitely stay here again.

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AI-generated summary based on recent guest reviews

Location

Highly convenient for Shoreline Amphitheatre and Google, with easy access to US‑101 and free parking. Several note the immediate area isn’t very lively or walkable for dining and shopping beyond the venue.

Related guest reviews

8

Corrine

Dec 2, 2024

·

Stayed 1 night

The hotel room was clean, on the smaller side even for two. The bed was comfortable, and the turn down was a nice touch. The hotel is a nice property but not necessarily near much liveliness.

8

Nich

Aug 9, 2025

·

Stayed 3 nights

Clean property, friendly staff, not much to do in the area.

10

Anindita

Jul 30, 2025

·

Stayed 2 nights

Very accessible to all tech companies. and close to Stanford and affordable for a beautiful hotel.

10

Sen

Jul 23, 2025

·

Stayed 2 nights

A beautiful modern hotel in an Urban setting. Conveniently located near US 101, Google campus and Shoreline trails . Hotel have superb amenities, a pool, sauna, and gym complete with equipments. Staff are very helpful. Would stay there again.

10

Mary

Sep 27, 2025

·

Stayed 1 night

Quiet , clean and comfortable stay . Conveniently located close to Shoreline Amphitheatre . ( Within easy walking distance ) Restaurant , bar and coffee shop have excellent and interesting dining choices . A must stay if you’re attending any event at Shoreline !

10

Sara

Jul 27, 2025

·

Stayed 1 night

A nice, convenient stay in Mountain View for a concert at Shoreline Amphitheater. The walk to Shoreline was quite quick and easy from the hotel. The hotel itself was very nice and was a relatively good price for the type of hotel it was. Parking was free as well. Overall, this was a great stay and would stay here again for any concert at Shoreline.

10

Jason

Aug 12, 2024

·

Stayed 1 night

Liked the location.

8

William

Sep 30, 2025

·

Stayed 2 nights

Chose it for it's proximity to the Shoreline Amphitheater. Within a comfortable walking distance. Ample complimentary parking and car chargers. Bar and Restaurant on site. Sports bar with affordable eats and Pakistani take-out style restaurant within a block. Starbuck's on the corner.

10

Lorraine

Aug 19, 2025

·

Stayed 3 nights

Great hotel. Very clean and modern, pool facilities are nice, staff are friendly and helpful. One of the best benefits: free and available parking! The hotel is not super walkable, you'll either want your vehicle or a Lyft to get around to restaurants, shopping, etc. We would stay here again on future trips to the area.

10

Ekaterina

Feb 17, 2024

·

Stayed 1 night

Conveniently located in Mountain view. Beds are wonderful and room is very clean. Definitely you should take a bike ride around Google campus. Breakfast is expensive and not worth it. Have it in Google experience cafe instead!

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AI-generated summary based on recent guest reviews

Dining

Guests like the lively bar and some restaurant dishes, but dining feedback is mixed: coffee and breakfast options can be limited or expensive, menus feel fancy with few simple choices, and outlets sometimes close or reduce service during events or holidays.

Related guest reviews

8

Catharine

Dec 11, 2023

·

Stayed 1 night

Beautiful property and enjoyed our stay overall. The only inconvenience is a big group with their event being hosted and the bar and restaurant where closed for guests. The parking garage was packed up to all 5 stories and we had to park far on the street. I would stay at the hotel again but hope no special events being hosted as it takes away from the convenience factor.

8

Wendy

Jun 21, 2024

·

Stayed 2 nights

Stayed here several times this year for business. First time was wonderful, excellent restaurant. Second and third times restaurant was closed mid-week. Very disappointing having to sit at bar with cold hard cafeteria like seating after long day in a noisy environment on feet. Restaurant has fire place and comfortable seating and excellent service.

8

Velma

Jul 22, 2024

·

Stayed 1 night

Nice new hotel. Modern design. Rooms are good size and bed is very comfortable. Food at restaurant is not good, drinks at bar are very good.

6

Lisa

Aug 24, 2025

·

Stayed 1 night

Stayed here for a concert at shoreline. It’s a great location if you’re going to a concert but wouldn’t stay here for any other reason. Over priced for what it is. The coffee situation is unacceptable. For $500+ a night, I expect an actual coffee maker in room or complementary coffee in lobby. The “instant coffee” in room is absolutely garbage and pathetic. Then to charge $6 for a coffee at the coffee shop is ridiculous. Its the little things that matter, for that alone I won’t stay here again.

10

Buhle

Aug 18, 2025

·

Stayed 2 nights

Loved this property! Loved the food, ambience, vibe, rooms! Definitely would do it again!

10

Lenka

Oct 13, 2025

·

Stayed 1 night

What a great place and service. The amenities are amazing. I did not think the restaurant meal was to the level to the quality of the hotel and there were no alterations possible, they told me it's all pre-made ready to be done the way it's meant. I'm a nursing mother so I can't have spicy and had couple kiddos w me so it would be helpful to be able to get just a simple protein made for them. A printed menu in the room would be helpful (even tho I know it's so last century:-) Thanks to all the front desk staff for being welcoming and supportive of me arriving w children. I travel for business all the time and felt like this was a top notch service. Thanks!!

6

Jason

Sep 17, 2024

·

Stayed 1 night

The room was nice, clean, bed was comfortable. Lots of noise from other guests, loud footsteps and doors. The coffee shop wad horrible there was plastic in my food and a hair in my coffee. The manager was rude and very disrespectful and unprofessional. I am a chef and have served thousands of plates of food and not one ever toxic plastic or an unsanitary hair in them. And I never treated an unhappy customer with anger or a narcissistic attitude. Also the kind lady that checked me in was super awesome as was the nice man who checked me out. The pool was top quality and relaxing.

8

Kedarnath

Oct 12, 2024

·

Stayed 2 nights

Very nice property. Pleasant staff. Coffee shop and restaurant on site along with pool and work areas. Bar is expensive - I was charged $7.75 for a plain diet Coke (without alcohol).

6

Lisa

Jul 16, 2024

·

Stayed 1 night

We chose this local hotel for its proximity to July 4 Shoreline fireworks, the courtyard pool that limited direct sun, and the restaurant's reviews. To enjoy these strengths and get out of the heat, we reserved a room that included early check-in, late check-out, a $20 restaurant credit, plus turndown service. We arrived an hour later than possible to find our room was not ready. We also learned at check-in that the restaurant was closed for the July 4 holiday, so our credit would need to be spent in the evening bar or the coffee shop. Within an hour of checking in, someone walked into our room without notice. This happened again the next morning, over 2 hours before checkout time - again, no knocking, just entered. There was no turndown service. The room was nice. The pool was smaller than it appears online and was easily crowded with holiday travelers, so we skipped it and walked to a nearby restaurant for an early dinner and saved our food credit for morning coffee. The hotel seems to be cleaned/sprayed with masculine scents, which I did not find pleasant or clean smelling. We travel a lot, and stay in a wide variety of hotels, and this was a very unusual experience. Nice room, nice compact facility, handy location, but oddly executed.

10

Joelle

Aug 28, 2025

·

Stayed 1 night

Fantastic bar & restaurant! Easy walk to Shoreline.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$419
February	$383
March	$403
April	$370
May	$423
June	$442
July	$317
August	$299
September	$431
October	$429
November	$341
December	$260

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $1,101	17 $219	18 $160	19 $281
20 $218	21 $495	22 $975	23 $997	24 $219	25 $175	26 $459
27 $218	28 $870	29 $988	30 $988

Su	Mo	Tu	We	Th	Fr	Sa
				1 $356	2 $283	3 $251
4 $356	5 $711	6 $876	7 $872	8 $726	9 $272	10 $297
11 $364	12 $1,107	13	14	15 $452	16 $278	17 $248
18 $356	19 $711	20 $876	21 $860	22 $356	23 $248	24 $250
25 $356	26 $710	27 $867	28 $862	29 $316	30 $250	31 $250

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Monthly average prices

About this property

Location

Room options

Premium 2 Kings

Two Kings Adapted

Deluxe Room, 1 King Bed, Accessible

Premium Room, 1 King Bed

Deluxe Room, 1 King Bed

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Shashi Hotel Mountain View Palo Alto

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