Name: Residence Inn by Marriott Salem
Address: 640 Hawthorne Avenue Southeast, Southeast Salem, Salem, Oregon, United States of America, Salem, Marion County, US
Price range: $149–$338 per night
Rating: 8.33

What guests think

Across recent reviews, Residence Inn Salem earns praise for friendly staff, clean and spacious suites, and a generally comfortable stay, while recurring notes mention periodic maintenance problems with A/C, TVs, elevators, and other amenities.

Breakfast feedback varies widely, from very good to disappointing or limited. The location is convenient to I 5 and area venues, but proximity to the freeway can bring traffic noise and less appealing views for some rooms. A practical choice if convenience matters more than perfection.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool experiences range from enjoyable to closed or worn, and guests noted occasional outages in the elevator and laundry. Parking carries a fee, the gym needed cleaning in one report, and a high pet fee drew a complaint.

Related guest reviews

10

Angela

Oct 22, 2023

·

Stayed 1 night

We brought the kids and the pool was a hit. Nice staff and clean rooms.

10

T

Mar 20, 2023

·

Stayed 3 nights

Tim and another gentleman were kind, friendly and super helpful. The woman who was working at the front desk, however, was unfriendly almost to the point of rudeness or ignoring a person. All of the other staff and facilities were great except the gym. The gym was pretty filthy and needed attention.

6

Erik

Aug 2, 2025

·

Stayed 1 night

Not so, family summer vacation and pool was closed.

6

Eric

Jul 15, 2025

·

Stayed 1 night

Charging for parking is a scam at this location. I will pick a different hotel next time.

4

Ilya

Dec 31, 2023

·

Stayed 1 night

No problems overall, but a $100 pet fee for a one-night stay with a small dog is ridiculous.

10

Margaret

Feb 4, 2025

·

Stayed 2 nights

Great experience, only notable issues were the out of order elevator, which was not working for our entire stay of two nights, as well as the laundry machine being out of order for the same amount of time. Otherwise very clean, safe, everyone was friendly and kind, and generally a very good stay!

10

Kelly

Sep 28, 2025

·

Stayed 7 nights

Awesome staff, room and breakfast. Wish I did not need to pay for parking.

8

Emily

Nov 12, 2024

·

Stayed 6 nights

It was a nice quiet place. The pool isn't in the best shape. There's no guest laundry. I paid for 2 guests but there was only myself.

8

Adrian A

Aug 23, 2023

·

Stayed 1 night

This place is great. We enjoyed the swimming pool, the workout room, and the bedroom. Breakfast was good. The eggs could have been better, but they had good bacon, breakfast croissant sandwiches, oatmeal and waffles. The bed was comfortable, but the couch was subpar. When we sat on it we sunk in. The elevator was cringe - on the third floor it said only three people can be on the elevator, but the sign was not posted anywhere else. We feared at times if we would make it to the designated floor. Overall, it is a great place and we will stay again.

8

Kristen

Nov 22, 2025

·

Stayed 1 night

Staff was nice, pool was warm but the TV was disconnected and no one was there or willing to help fix it sadly

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight clean rooms. Some mention bathroom cleanliness problems, odors, ants, or uneven upkeep.

Related guest reviews

6

Terra

Aug 20, 2024

·

Stayed 1 night

The room was small- hard to walk around the bed & the living room area had a kitchen table that was really wobbly. We came in around midnight, got settled & went to sleep. Woke up with ants on the side tables & the floor.

6

Keri

Sep 10, 2023

·

Stayed 1 night

This was not worth the money to stay. The bathtub was dirty and stained with what looked like blood. There were crazy smells of weed, taquerias, and raw sewage. The pool was scuzzy and just not what was advertised. Was only here one night and that was too long.

8

Jeffery

Jun 3, 2023

·

Stayed 1 night

The property was very nice and convenient for our over night stay. In the room there was several lights that did not work, the dresser drawers were dirty as well as the top of the fridge.

10

Jessica

Dec 31, 2025

·

Stayed 1 night

Clean room and friendly staff

10

Erika

Dec 4, 2025

·

Stayed 3 nights

This was a great hotel with friendly staff, clean and comfortable room and amazing breakfast options. Overall, staff were very accommodating and helpful. It was a wonderful experience.

10

Leah

Dec 12, 2025

·

Stayed 1 night

Room was very clean!

6

Josh

Jun 17, 2023

·

Stayed 1 night

Bathroom was dirty, mainly the shower.

2

Daniel

Nov 15, 2025

·

Stayed 1 night

The guy who checked me in was great. My room was so Dani with cigarette smoke I woke up with a sore throat and clothes smelling. I told the lady at the front desk and she could care less and said she would tell housekeeping...didn't even acknowledge that I paid for a disgusting room.

8

Jeff

Jan 14, 2026

·

Stayed 1 night

Clean room and comfortable bed.

4

Mac

Mar 31, 2024

·

Stayed 2 nights

Room we stayed in was run down a little bit. Obvious stain in tub. Several patching work on doors that was very plainly visible. Missing lampshade. Breakfast was very disappointing, way less selection. Not like it used to be.

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AI-generated summary based on recent guest reviews

Rooms

Suites are notably spacious and generally comfortable. Several reviews mention freeway noise and maintenance problems (A/C, TVs), with a few noting dated elements or so so views.

Related guest reviews

4

Vicki

Jun 29, 2025

·

Stayed 1 night

Our room was very close to the freeway and was noisy. Maintenence did not follow thru with fixing tv that was not functioning upon arrival

10

Mindy

May 8, 2023

·

Stayed 1 night

Very comfortable and spacious

10

Kathryn

Aug 22, 2025

·

Stayed 1 night

Clean, spacious room. Great service. Some freeway noise throughout the night.

10

Sophie

Mar 24, 2024

·

Stayed 1 night

The room is spacious with everything we need.

10

Kay

Aug 27, 2025

·

Stayed 2 nights

Rooms were very spacious

10

Aaron

Dec 8, 2024

·

Stayed 1 night

Good family suite opthons with plenty of space and privacy. Breakfast was good.

6

Karen

Sep 9, 2025

·

Stayed 1 night

Front desk staff at check in were excellent. HVAC issues necessitated a portable ac in the room. Not all that great. Fridge made tons of squeaking noises. Not the greatest area. With ac going out window of first floor, just didn't feel all that secure. It was fine, just needs some tlc.

6

Magdy

Aug 25, 2025

·

Stayed 21 nights

Great staff, average breakfast, A/C not working on hot days.

10

Eva

Aug 18, 2025

·

Stayed 1 night

I liked how spacious the suit was. I had guest join me for dinner and I loved how welcoming staff was to them!

6

Keith

Aug 12, 2024

·

Stayed 8 nights

GREAT STAFF, and doing all they can to keep a worn-down Residence Inn going. Building situated far closer to interstate than apparent on booking, and constant noise from that not restful. Moved rooms twice, first because the air conditioning not working, second because of noise levels from freeway at all times. (And third room had a slow-flow, partially clogged toilet that had to get fixed.) WONDERFUL STAFF doing all they can, but too much deferred maintenance means this Residence Inn is sub-par and not worth the cost.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful. However, a few guests encountered unfriendly desk interactions or slow follow up on maintenance requests.

Related guest reviews

8

Michelle

Mar 14, 2023

·

Stayed 2 nights

The hotel itself was nice and clean with spacious rooms. The reception staff upon check-in were unfriendly and acted as if i were an inconvenience to them. The room was great, but could use a little more care in making sure the soap, body wash, etc were stocked. Deapite the reception staff at check-in, i would stay here again.

10

T

Mar 20, 2023

·

Stayed 3 nights

Tim and another gentleman were kind, friendly and super helpful. The woman who was working at the front desk, however, was unfriendly almost to the point of rudeness or ignoring a person. All of the other staff and facilities were great except the gym. The gym was pretty filthy and needed attention.

10

Patricia

Sep 6, 2023

·

Stayed 1 night

The night manager, Tim, was incredibly thoughtful. We checked in late and he heard us say that we hadn’t been able to grab dinner so he brought us some snacks so we could eat a little before bed. Tremendous customer service!

10

Chris

Jun 6, 2025

·

Stayed 1 night

This motel was very nice and clean. Friendly staff. Would highly recommend

10

Zoe M

Mar 11, 2024

·

Stayed 3 nights

The front staff were absolutely wonderful.

10

Erika

Dec 4, 2025

·

Stayed 3 nights

This was a great hotel with friendly staff, clean and comfortable room and amazing breakfast options. Overall, staff were very accommodating and helpful. It was a wonderful experience.

2

Daniel

Nov 15, 2025

·

Stayed 1 night

The guy who checked me in was great. My room was so Dani with cigarette smoke I woke up with a sore throat and clothes smelling. I told the lady at the front desk and she could care less and said she would tell housekeeping...didn't even acknowledge that I paid for a disgusting room.

8

Kristen

Nov 22, 2025

·

Stayed 1 night

Staff was nice, pool was warm but the TV was disconnected and no one was there or willing to help fix it sadly

6

Carie

Dec 12, 2024

·

Stayed 1 night

The staff at the desk were amazing. However, our ice maker didn't work and neither did our tv. The lady at the desk said she would let maintenance know and they would be up in 30 minutes. Nobody ever showed up. They did give us ice when we went to the desk. But having a toddler on a long weekend of sports and no TV sucked!!! They were not sold out and should have moved us rooms

10

Kueicheng

Aug 5, 2024

·

Stayed 8 nights

the staff are very friendly and made the breakfast hour a bit flexible to suit our needs. The first day check-in was though chaotic and one family had to wait for a room for a couple hours because their room kept being given away to other guests. The lobby is very comfortable and welcoming for group events

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AI-generated summary based on recent guest reviews

Location

Convenient to I 5, local venues, and errands. The tradeoff is proximity to the freeway, which can bring traffic noise; a few guests also felt the immediate area was less appealing.

Related guest reviews

10

timothy

Jun 22, 2025

·

Stayed 1 night

Very nice place Close to I5, Denny's down the street

10

Yang Ming

Jun 17, 2024

·

Stayed 1 night

Very good location

10

Kathryn

Aug 22, 2025

·

Stayed 1 night

Clean, spacious room. Great service. Some freeway noise throughout the night.

10

Heather

Apr 1, 2024

·

Stayed 2 nights

Great location for Enchanted Forest and pet friendly!!

10

Mark

Mar 11, 2024

·

Stayed 2 nights

Stayed for State Basketball tournament very convenient to all the facilities.

10

Susan

Jul 25, 2024

·

Stayed 2 nights

Safe. Accessible. Friendly.

8

Erica

May 2, 2023

·

Stayed 1 night

Nice area

6

Karen

Sep 9, 2025

·

Stayed 1 night

Front desk staff at check in were excellent. HVAC issues necessitated a portable ac in the room. Not all that great. Fridge made tons of squeaking noises. Not the greatest area. With ac going out window of first floor, just didn't feel all that secure. It was fine, just needs some tlc.

8

Andrey

Oct 20, 2024

·

Stayed 1 night

It was close to where I needed to go. It was also economical

6

Keith

Aug 12, 2024

·

Stayed 8 nights

GREAT STAFF, and doing all they can to keep a worn-down Residence Inn going. Building situated far closer to interstate than apparent on booking, and constant noise from that not restful. Moved rooms twice, first because the air conditioning not working, second because of noise levels from freeway at all times. (And third room had a slow-flow, partially clogged toilet that had to get fixed.) WONDERFUL STAFF doing all they can, but too much deferred maintenance means this Residence Inn is sub-par and not worth the cost.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some enjoyed it or found it flexible, while others reported limited selection or poor quality on certain items.

Related guest reviews

10

Jennifer

Jul 30, 2024

·

Stayed 1 night

Property was very nice. Staff at the desk were very helpful. Breakfast was decent. Would stay again if in the area.

10

Julie

Aug 18, 2024

·

Stayed 6 nights

Great place to stay. Staff was very friendly. Very homey feel. The only thing needing improvement was the breakfast.

4

Dong

Jan 6, 2025

·

Stayed 1 night

If you select any hotel within the same star rating, there really isn't a lot of difference so the little do matter. We selected this hotel because Residence Inn is known for having good breakfasts. Boy were we wrong. One of the worst we've had in a while. No protein for the hot food. They had what looked like an Egg and Sausage/Bacon muffin sandwich, but there was only egg. The scrambled eggs were ok. The egg soufle was overcooked and dry. The waffle maker did not properly cook the batter. Half the waffle was undercooked, the other half was doughy. Very disappointing.

10

Erika

Dec 4, 2025

·

Stayed 3 nights

This was a great hotel with friendly staff, clean and comfortable room and amazing breakfast options. Overall, staff were very accommodating and helpful. It was a wonderful experience.

6

Magdy

Aug 25, 2025

·

Stayed 21 nights

Great staff, average breakfast, A/C not working on hot days.

8

Adrian A

Aug 23, 2023

·

Stayed 1 night

This place is great. We enjoyed the swimming pool, the workout room, and the bedroom. Breakfast was good. The eggs could have been better, but they had good bacon, breakfast croissant sandwiches, oatmeal and waffles. The bed was comfortable, but the couch was subpar. When we sat on it we sunk in. The elevator was cringe - on the third floor it said only three people can be on the elevator, but the sign was not posted anywhere else. We feared at times if we would make it to the designated floor. Overall, it is a great place and we will stay again.

10

Donna Faith

Nov 7, 2024

·

Stayed 11 nights

We appreciated the full breakfast and the ability to cook our own evening meals.

4

Mac

Mar 31, 2024

·

Stayed 2 nights

Room we stayed in was run down a little bit. Obvious stain in tub. Several patching work on doors that was very plainly visible. Missing lampshade. Breakfast was very disappointing, way less selection. Not like it used to be.

10

Kueicheng

Aug 5, 2024

·

Stayed 8 nights

the staff are very friendly and made the breakfast hour a bit flexible to suit our needs. The first day check-in was though chaotic and one family had to wait for a room for a couple hours because their room kept being given away to other guests. The lobby is very comfortable and welcoming for group events

10

Renee

Oct 19, 2024

·

Stayed 1 night

Friendly staff. Our room was comfortable. Breakfast was good. I would stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $246	15	16	17 $193	18	19 $338
20 $164	21 $194	22 $195	23 $195	24 $195	25 $227	26 $237
27 $154	28 $177	29 $198	30 $190

Su	Mo	Tu	We	Th	Fr	Sa
				1 $186	2 $237	3 $227
4 $149	5 $149	6 $149	7 $149	8 $186	9 $206	10 $175
11 $149	12 $155	13 $150	14 $149	15 $190	16 $291	17
18 $150	19 $156	20 $176	21 $150	22 $156	23 $207	24 $166
25 $150	26 $159	27 $195	28 $150	29 $155	30 $207	31 $166

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About this property

Location

Room options

Suite, 2 Bedrooms (Mobility Accessible, Tub)

Suite, 2 Bedrooms

Studio, 1 King Bed

Suite, 2 Bedrooms (Hearing Accessible)

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom (Hearing Accessible)

Suite, 1 Bedroom

Studio, 1 King Bed (Hearing Accessible)

Studio, 1 King Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Salem

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