Holiday Inn Express Columbia NE - Fort Jackson by IHG

We checked into our room and I went to the window to pull them down and a cockroach 2 inches long ran across the room. We grabbed our stuff and left. The lady up front was nice. They didn’t give us a refund.

I got deceived by thinking it was a dog friendly hotel which is not and ok I went to another, but the endup charging my Amex twice even after calling you guys and now having Amex solve this for me since they agreed to cancel and reimbursed twice already but nothing happens. Thanks

The staff was very friendly and accommodating. The room was clean and beds and pillows were comfortable. The breakfast had many choices including fresh bananas and apples. A plus for us. The one thing that could use a little work was the carpets. While many areas had vinyl floor the hallways and a small portion of our room had carpet. The carpeted areas were stained and maybe a bit worn. Because of everything else being good and the pleasant staff, I would stay there again

Breakfast was great, Staff Ms. KD was superb. Conditions were quiet. No complaints.

Bedding was clean floors were not. Sentimental item was accidentally left behind and staff made no attempt at helping. Rooms not well maintained carpet tiles were peeling off and gaping.