Homewood Suites by Hilton Columbia

I was dissatisfied the hot tub wasn’t hot and I booked room with jetted tub instead I had a walk in shower, the grill wasn’t clean had to wait for staff to clean and also get propane tank. Staff was excellent so is the service and breakfast yes I would stay again just hope the tin will be hot then and that I will finally get my jetted tub!

There were so many things that were not working. The pool, which looked just fine, was closed “for renovation.” One elevator…at our end of the hall… was not working. Every time we needed to go downstairs we had to go the the very other end of the hall and then back the entire way to the parking area. The ice machine right outside our door was broken. Another guest who had been there in May said it, and others were not working then either.

The elevator was out of service for entire stay , the during the first night around midnight I heard the doors opening closing in the hallway for two hour wake me the walls appeared to be very thin. The second night there was a retirement party and we could hear the music through the windows and walls. Again my sleep was disturbed by sounding noises.

Still remodeling but overall the place was great. Wish we could have used pool but it was closed. Breakfast needs an upgrade!

Our room had roaches and the pool was frequently closed.

The hot tub and pool was not hot or warm. Ice cold!!!

We stayed for 6 nights after a straight 13 hr drive. The Bad...First we had our room switched as the first one had beds that looked like they were just slept in, sheets very wrinkled and bed poorly made. It was nice to have a hot tub but the jets didn't work the whole time. On our 3rd night we had to request fresh towels/tissues/trash taken out (this should have been automatic). Finally on our last night after relaxing in the warm pool, I went to do our laundry only to find they had no detergent for a couple of days now. It's now 11:00 pm, I'm now driving around a town I don't know to find out everything is closed. The Good...the breakfast provided is wonderful and the chefs know how to cook. It was also a nice surprise to have a social hour and the wings cooked were amazing. Beds were comfortable and having a separate bedroom was helpful. Other Notes...wished the bathroom was not in the bedroom as flushing the toilet was loud. The kitchen is good to warm up food but stove not very large for a big pot. The doors were squeaky or difficult to close and bathing suit/towels didn't dry overnight (this was due to humidity and ac), so I paid to dry them. The rooms on first couple of floors had walk in showers - that would be nice on all floors so we requested bath mat for the tub to prevent any potential hazard. We had a connecting door and could definitely hear neighbors throughout the night, turned up the tv all the way to try to drown out their conversations.

Ms. Tony greeted us upon arrival and made sure we were comfortable during our stay. Rooms were clean and comfortable. Definitely will return. The only problem thing that could have been better…the hot tube/spa in the pool area was broken.

The pool at the hotel was “out of service”. That wasn’t on the website. The AC in our room stayed at 66°. It was freezing. My grandkids are now sick. I called downstairs for linens for the sofa bed. I was told they’d bring them to our room. They didn’t. I had to go get them. I asked the house keeping woman to exchange our towels. She said she didn’t have any. I will never stay here again. I would honestly like a refund.

Very nice pool and hot tub area

I like how spacious it is, the staff are very nice the dealer ship next door does speak on a intercom but it’s not like to a point where it gets annoying just unexpectedly and then my tub and toilet was clogged at first then there was a towel hanging behind the door in the bathroom not sure if they missed that or if that’s there protocol still haven’t got clarification on that when I asked about it, then there was a roach in here as well I let the staff know and all I got was an apology which is cool okay but I was very uncomfortable and didn’t have else where to go I did ask for another room all they could switch me to was a handicap room and I didn’t wanna take that away from someone if they ended up coming and actually needing it but other than that it was cool I just probably wouldn’t stay here again unless it’s my last choice. 5/10

The staff was kind but the facility was dirty. There were chips and food in the pull out bed. The mattresses were all stained clear through. The carpet is old and ruined. Not a good experience.

Well first night something bit my daughters neck and upper back. Plus cockroach behind couch, third night I woke up to the biggest cockroach crawling on wall. Asked for delayed opening was told initially they did not know. Breakfast made us terribly sick. I want a refund

Had a great stay until the last day when I saw a German cockroach crawling up the wall of our suite. Didn't seem like it was hotel was infested but didn't feel comfortable in there after that. Room was nice, pool and hot tub was great for the kids, and breakfast was very good with good options. Kind of ruined the stay

Our room had roaches and the pool was frequently closed.

The room was clean, but kept seeing ants every in the room.

Blood stained sheets and walls

Roaches all over the room when we got in. Hesitant, we started settlin and the were more roaches showing up.

There was an odor upon entering our room and mattresses and sheets were stained with BLOOD! Following entering we quickly noticed red stains on the door surfaces that appeared to also be blood stains with hair stuck in them. This experience was truly horrific, and once we had explained our experience we were ere allowed a room switch in which we were in a room that was better, but still did not feel clean and housed stained mattresses and dirty surfaces. We were denied a refund because we had booked through hotels.com, but we like still gladly appreciate a refund for this horrific experience.

We had dead gnats allover the wall where the bed was.

Happy!!! I lucked up with this stay. Spacious suite, clean room, kitchenette with dishes/cookware, whirlpool in the bedroom, separate bathroom tub/shower combo, and good breakfast spread. Elevators are at the end of the building which makes a short hike with your luggage. Walmart and restaurants located within 5 miles.

It is a nice hotel and I like the kitchens.

My bedroom sounded like it was he maintenance room, the ac closet made so much noise it sounded like I was on a freeway . I requested a room change and was told for three straight nights, that they were booked.

Our room was very nice. The bathroom was large with a nice shower. We had a very restful night on a comfortable bed. The kitchen was well appointed.

Not what we're used to staying at many other Homewood Suites properties. Heater in room was very loud. Took 5 plus minutes of running shower to get hot water. Floor in kitchen area was buckled and warped and cabinets were very dirty. Loud music playing in the hallway early in the morning and could be heard in the room. Locked out of our room when we returned after being out for the afternoon because they claimed there was an issue with their computer and my reservation, no further explanation and took too long to remedy the situation and get us back in our room

Perfect if want to stay close to Riverbanks zoo. Very clean and quiet. Loved the kitchenette area. Elevators are weirdly located and extremely hot inside. Rooms are spacious and give a luxury vibe. I would definitely stay again.

The staff was very helpful and polite. However there was a lot of road noise from the Hiway and the room floor needed a little more attention. I was a Hilton Diamond member for over 20 years before retiring. I left a note for the Franchisee and I’m sure they will work to jump from a 3 to a 5!

We stayed for 6 nights after a straight 13 hr drive. The Bad...First we had our room switched as the first one had beds that looked like they were just slept in, sheets very wrinkled and bed poorly made. It was nice to have a hot tub but the jets didn't work the whole time. On our 3rd night we had to request fresh towels/tissues/trash taken out (this should have been automatic). Finally on our last night after relaxing in the warm pool, I went to do our laundry only to find they had no detergent for a couple of days now. It's now 11:00 pm, I'm now driving around a town I don't know to find out everything is closed. The Good...the breakfast provided is wonderful and the chefs know how to cook. It was also a nice surprise to have a social hour and the wings cooked were amazing. Beds were comfortable and having a separate bedroom was helpful. Other Notes...wished the bathroom was not in the bedroom as flushing the toilet was loud. The kitchen is good to warm up food but stove not very large for a big pot. The doors were squeaky or difficult to close and bathing suit/towels didn't dry overnight (this was due to humidity and ac), so I paid to dry them. The rooms on first couple of floors had walk in showers - that would be nice on all floors so we requested bath mat for the tub to prevent any potential hazard. We had a connecting door and could definitely hear neighbors throughout the night, turned up the tv all the way to try to drown out their conversations.

The hotel waz quite and friendly, clean and overall excellent. The rooms was very spacious. I truly enjoyed my stay and I will visit again and recommend to othets.

The A/C unit too noisy.

I booked a stay at Hilton Homewood of Columbia for my wife so she could prepare for her NCLEX State Board of Nursing Exam in peace. Unfortunately, this Hilton property completely failed to meet expectations. • Access Issues: Upon returning from dinner, her keycard and app access were deactivated, leaving her stranded in the hallway. It took 5–10 minutes to get help, only to be told “the door is dead.” Maintenance eventually fixed it. • Bathroom Problems: Her room had a tub but no stopper. When she contacted guest services, she was told stoppers were only available in upgraded rooms, despite the tub clearly being part of her suite. She had to resort to using a washcloth to block the drain. • Locked Out in Freezing Weather: Early in the morning, she was locked out of the building despite having a valid keycard, because she was up early loading her car before her exam. The front doors were inexplicably locked until 7 a.m., leaving her to search in 25-degree weather for an alternative way inside. This stay added stress instead of alleviating it, ruining what should have been a peaceful and productive evening. Hilton is known for quality, but this experience was appalling. I strongly advise against staying at this location. This was also reported to the Hilton Support Line, but I’ve heard crickets on a summer night make more response than their Support Line.

During my stay with my family at Homewood Suites by Hilton, the bathroom was small, the beds were comfortable, the area was quiet and convenient. However, the service was not what I expected. I didn’t expect my room to not be serviced (by housekeeping) daily. I think what I paid was equivalent to daily service. If this was mentioned online, I would have lodged elsewhere. I discovered this information after my first night when the room was not serviced. Thereafter, I was informed only after inquiring that my room would only be serviced if requested 24 hours beforehand because of “insufficient staffing.” Now although servicing was requested (as instructed) but was told that my room would not be serviced until the following day—-my checkout day. Additionally, while not hostile, there was no cordial deportment with the day staff when this information was communicated to me. Only after insisting, I was advised it would be serviced that day. Then, upon returning to my room I discovered a few of my personal items were removed from the room, most likely by housekeeping. My room key also had to be rekeyed 2 days out of the 4 days I was there and the telephones were not working in my room; not expected AT ALL from this establishment. Overall I would rate my stay a 4/10.

Did not stay here. We were called the morning of the day we were to arrive and were told hotel was over booked and no room was available for us. Still have not received a refund.

Very nice staff Clean

We had a suite with 2 queen beds. We stayed from Thursday to Sunday. No one ever came to our room to clean or tidy the beds or bring new dry towels. The breakfast was very good and the women that manage it should be commended.

This hotel seems like a refurbished older hotel which has had some updates to refresh it. Still obviously older and dated with older elevator, carpeting. Kitchens could also use a refresh. That being said other than the fridge we did not use the kitchen during our stay. Overall hotel was clean. Staff was the star of the show! Toni at the front desk was great with the check-in experience. We got a room that would not deadbolt to lock and she switched us out right away. Her kindness and efficiency was above and beyond. The breakfast staff was also very kind and personable. Certainly will stay here again, the staff here made our visit!!

Hotel is nice but had to ask for sheets for the pull out bed twice. First time was told sheets were in a dryer. Second time told they did not have enough sheets due to construction at the property. Not sure how that works. Also, told that one pillow was allowed for the pullout and we would be charged for anything else. Staff was not helpful or friendly. Property is nice, so it’s disappointing for the customer service to negatively impact the review.

Tyler was very nasty, not very welcoming at all

Disappointing stay and we won't be back. Location is in the middle of an entire strip of car dealerships with nothing at all close to it. Our TV didn't work nor did our toilet. We told them about it after the first night and they went in but it was exactly the same. Told them about it again and finally got it fixed but spent two days without a flushing toilet. Also, three nights and housekeeping never came in. Didn't empty trash or anything. Breakfast was okay. Overall not a great experience.

From the moment we walked in, I was pleased. Nolan was friendly and accommodating. Although I don’t know her name, the lady serving breakfast was kind and kept everything well stocked. The room was clean and spacious. Overall, it was a great stay!

Nice, clean, very good location. Staff was friendly!

Happy!!! I lucked up with this stay. Spacious suite, clean room, kitchenette with dishes/cookware, whirlpool in the bedroom, separate bathroom tub/shower combo, and good breakfast spread. Elevators are at the end of the building which makes a short hike with your luggage. Walmart and restaurants located within 5 miles.

Very limited options to eat you must have vehicle to get around. But it is quiet and safe location. Only option for food is Chinese food. Or door dash which I don’t use because I don’t like the appearance of the driver delivering my food in there PJs .

Very spacious for a family of 5 - staff was great, it is a little outdated, but still very nice and safe.

Nice and quiet good location and excellent staff

Perfect if want to stay close to Riverbanks zoo. Very clean and quiet. Loved the kitchenette area. Elevators are weirdly located and extremely hot inside. Rooms are spacious and give a luxury vibe. I would definitely stay again.

The staff was very helpful and polite. However there was a lot of road noise from the Hiway and the room floor needed a little more attention. I was a Hilton Diamond member for over 20 years before retiring. I left a note for the Franchisee and I’m sure they will work to jump from a 3 to a 5!

Staff is friendly. Great breakfast. Easy to get on and off of freeway

Disappointing stay and we won't be back. Location is in the middle of an entire strip of car dealerships with nothing at all close to it. Our TV didn't work nor did our toilet. We told them about it after the first night and they went in but it was exactly the same. Told them about it again and finally got it fixed but spent two days without a flushing toilet. Also, three nights and housekeeping never came in. Didn't empty trash or anything. Breakfast was okay. Overall not a great experience.

Great location, convenient to Riverbanks Zoo, suites are great, my kids enjoyed the pool

Sister Williams who cooks the breakfasts is a fabulous cook. She is friendly and you can tell the other employees love her.

Great stay! Staff was all friendly. Room and common areas were clean. I think the breakfast could have been a bit better. But we were very happy with the stay for the price we paid. Thanks!

The staff was wonderful. We really loved the breakfast options

Well first night something bit my daughters neck and upper back. Plus cockroach behind couch, third night I woke up to the biggest cockroach crawling on wall. Asked for delayed opening was told initially they did not know. Breakfast made us terribly sick. I want a refund

We had too go to desk and get towels and toilet paper. And breakfast wasn't ready at 6am like they posted.

Miss Williams was awesome! She was attentive, very sweet and made our stay very nice.Woukd go back to Homewood Suites Columbia again in our next travel.

the room is small, they don't clean it every day. Everything is small including the two TV. The lady at the front desk is like I have this job. The "HOT" breakfast turns out some bad quality stuffs, sausage, burger, and potatos taste terrible. I have to throw away what I take. No bacon. Pay $150/night for two nights. The pool is tiny, spa is out of order :) Worst experience with Hilton.

The staff was amazing except the maintenance man! Front desk/service desk wonderful, kitchen staff wonderful , maid was wonderful! The maintenance guy lied and said he was in our room to assess the situation but he never came. He made it not worth being there. Food variety for breakfast was limiting and need more tea options for non coffee drinkers. Social day was great! The service for that day was excellent and met a few new friends!

We stayed for 6 nights after a straight 13 hr drive. The Bad...First we had our room switched as the first one had beds that looked like they were just slept in, sheets very wrinkled and bed poorly made. It was nice to have a hot tub but the jets didn't work the whole time. On our 3rd night we had to request fresh towels/tissues/trash taken out (this should have been automatic). Finally on our last night after relaxing in the warm pool, I went to do our laundry only to find they had no detergent for a couple of days now. It's now 11:00 pm, I'm now driving around a town I don't know to find out everything is closed. The Good...the breakfast provided is wonderful and the chefs know how to cook. It was also a nice surprise to have a social hour and the wings cooked were amazing. Beds were comfortable and having a separate bedroom was helpful. Other Notes...wished the bathroom was not in the bedroom as flushing the toilet was loud. The kitchen is good to warm up food but stove not very large for a big pot. The doors were squeaky or difficult to close and bathing suit/towels didn't dry overnight (this was due to humidity and ac), so I paid to dry them. The rooms on first couple of floors had walk in showers - that would be nice on all floors so we requested bath mat for the tub to prevent any potential hazard. We had a connecting door and could definitely hear neighbors throughout the night, turned up the tv all the way to try to drown out their conversations.

Outstanding hotel, great breakfast Good service too