Name: Candlewood Suites - Charlotte - Arrowood by IHG
Address: 7926 Forest Pine Drive, Arrowood, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $86–$133 per night
Rating: 7.28

What guests think

At Candlewood Suites - Charlotte - Arrowood by IHG, guests frequently praise friendly, helpful staff and appreciate large, apartment style rooms with full kitchens and conveniences like free laundry, though several reviews report noise from thin walls and occasional odors.

Cleanliness and upkeep are inconsistent, with multiple comments about dirty hallways, trash, stains, roaches or bugs, lingering smoke or weed smells, and maintenance issues like faulty locks, HVAC, toilets, and broken fixtures. Location feedback varies from walkable and safe to rougher surroundings; plan accordingly if you are sensitive to property condition or noise.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

On-site laundry is a plus, though some machines were out of order. Several reviews note elevator odors and a broken entry door, and parking ranged from easy to limited due to construction trucks.

Related guest reviews

6

Theresa

Apr 19, 2024

·

Stayed 1 night

So the employees were great. Friendly helpful. Trash cans by elevators overflowing bags sitting on top of cans. Smelled like people smoking pot outside doors. Place kinda run down. Entry door by elevator broken.

2

Abigail

Mar 31, 2024

·

Stayed 2 nights

The hotel, rooms and elevator smells like weed. The room floor was dirty and furniture dusty and smells like mildew. The room did not have its own fan, ac unit or a vent for air or heat.

8

Karen

Mar 9, 2025

·

Stayed 2 nights

Friendly staff Very clean easy parking

4

Erik

Aug 14, 2025

·

Stayed 3 nights

We usually stay at Candlewood Hotels and have never had an issue. This one was a bit different, the area was rough with homeless and stragglers and parking was rough due to contruction trucks taking all the parking spots. The hallways were dirty and the elevator always had a bad smell in it. Never again would I stay at this location.

4

Charnita

Mar 6, 2022

·

Stayed 6 nights

Due to COVID 19 I would expect that the rooms would have been thoroughly cleaned. Which they were not!! Definitely need to travel with your Lysol and Clorox wipes during these unforeseen times. There was a layer of dust build up on top of the fridge, which was an indication housekeeping just don't wipe down everything after each check out. The dispensers in the shower had a white film build up, that I didn't even touch another indication. The floors were not clean. The clothe chairs had satins on them, which I didn't sit in at all disgusting, when they get like that they should be replaced or get furniture with build in stain protection, paid the extra money!! The shower is due for upgrade/makeover too much patching when just need to upgrade completely. There was only 3 out of the 7 washer and dryer combo which was operating the others were out of service on the 1st floor. The bed was very comfortable, which is what I remember from a previous Candlewood stay years ago pre-covid and the staff was friendly. Overall would I stay at this location again, probably not. All hotels need to do a lot better with proper cleaning, and travelers need to be prepare to do a deep cleaning as well.

6

Ashley

Jun 15, 2025

·

Stayed 3 nights

How big the rooms where and how they had full kitchens in them and the free laundry was also nice

2

Jahditu

Sep 16, 2022

·

Stayed 1 night

TERRIBLE!!!!!!!!! I had a sleepover for my little girl(3-4 kids) the original room was FILTHY!!!!!!!!!! Legit had dog hair all on the couch I almost threw up then the nice lady gave us another room and that one was dirty as well!!!! I understand no one wants to work but you would think the manager would help clean or something especially with all of the diseases going around!! I couldn’t even let my babies sleep there because the sheets were dirty and stained!!! We literally had to pack up in the middle of the night and drive all the way home!! The lady said she will give me Half of my money back but I still have yet to see it! She was nice but very nonchalant I guess because she really couldn’t do anything but that’s not her fault. The whole 3rd floor was stink asf and the trash was piled up by the elevator . There were weird men at the pool trying to talk to my children … I thought this was the nice part of town but I guess I was dead wrong! I only booked here because of last minute plan changes !

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: some guests found rooms clean, but many reported dirty hallways and elevators, trash overflow, stains, odors from smoke or weed, pests, and musty smells.

Related guest reviews

2

Abigail

Mar 31, 2024

·

Stayed 2 nights

The hotel, rooms and elevator smells like weed. The room floor was dirty and furniture dusty and smells like mildew. The room did not have its own fan, ac unit or a vent for air or heat.

8

Karen

Mar 9, 2025

·

Stayed 2 nights

Friendly staff Very clean easy parking

8

john

Feb 3, 2025

·

Stayed 1 night

I stayed in room 211 on 2/3/25 and the room had been smoked in a lot at some point by previous guests. Smelled lile an effort was made to cover up smoke smell but i still smelled it. Only there 1 night so i dealt with it. Staff is always great!

2

Tiara

Aug 10, 2024

·

Stayed 7 nights

very disappointed with this hotel it was dirty and had bugs something kept biting me and has me still itching. i wish i didn’t pay to stay here . i wouldn’t recommend going to this hotel

10

Jada

Feb 14, 2025

·

Stayed 2 nights

Good hotel stay and clean

4

Erik

Aug 14, 2025

·

Stayed 3 nights

We usually stay at Candlewood Hotels and have never had an issue. This one was a bit different, the area was rough with homeless and stragglers and parking was rough due to contruction trucks taking all the parking spots. The hallways were dirty and the elevator always had a bad smell in it. Never again would I stay at this location.

8

Sharonda

Oct 31, 2025

·

Stayed 1 night

I seen one or two baby roaches, also the lady who checked us in was racist my mom

4

Charnita

Mar 6, 2022

·

Stayed 6 nights

Due to COVID 19 I would expect that the rooms would have been thoroughly cleaned. Which they were not!! Definitely need to travel with your Lysol and Clorox wipes during these unforeseen times. There was a layer of dust build up on top of the fridge, which was an indication housekeeping just don't wipe down everything after each check out. The dispensers in the shower had a white film build up, that I didn't even touch another indication. The floors were not clean. The clothe chairs had satins on them, which I didn't sit in at all disgusting, when they get like that they should be replaced or get furniture with build in stain protection, paid the extra money!! The shower is due for upgrade/makeover too much patching when just need to upgrade completely. There was only 3 out of the 7 washer and dryer combo which was operating the others were out of service on the 1st floor. The bed was very comfortable, which is what I remember from a previous Candlewood stay years ago pre-covid and the staff was friendly. Overall would I stay at this location again, probably not. All hotels need to do a lot better with proper cleaning, and travelers need to be prepare to do a deep cleaning as well.

2

Isis

Mar 17, 2025

·

Stayed 2 nights

Overall it was a good price but the front desk service sucked ! My towels smelled like yuckkk . Then my handle in the bathroom was already tore up & I made sure the front desk knew so I wouldn’t be getting charged . The area was safe , the cafe beside it was awesome . Will not be back

2

Jahditu

Sep 16, 2022

·

Stayed 1 night

TERRIBLE!!!!!!!!! I had a sleepover for my little girl(3-4 kids) the original room was FILTHY!!!!!!!!!! Legit had dog hair all on the couch I almost threw up then the nice lady gave us another room and that one was dirty as well!!!! I understand no one wants to work but you would think the manager would help clean or something especially with all of the diseases going around!! I couldn’t even let my babies sleep there because the sheets were dirty and stained!!! We literally had to pack up in the middle of the night and drive all the way home!! The lady said she will give me Half of my money back but I still have yet to see it! She was nice but very nonchalant I guess because she really couldn’t do anything but that’s not her fault. The whole 3rd floor was stink asf and the trash was piled up by the elevator . There were weird men at the pool trying to talk to my children … I thought this was the nice part of town but I guess I was dead wrong! I only booked here because of last minute plan changes !

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and equipped with full kitchens and large fridges, which many appreciate. Multiple reviews mention thin walls and dated or faulty features such as fans or HVAC, door locks, toilets, refrigerators, and TV signal.

Related guest reviews

4

Leonid

Jan 11, 2025

·

Stayed 1 night

Even though it was a non smoking facility, it smelled like weed everywhere. Also, you can hear people walking upstairs, coughing, and talking. Staff was friendly though

10

Tranise

Nov 29, 2025

·

Stayed 2 nights

walls are thin. but stay was good overall.

10

Stephanie

Jul 10, 2025

·

Stayed 1 night

I like that the rooms are big and spacious. I like that there is a full size fridge along with sink, dishwasher, microwave, and small stove top. The only concern we had was it was warm in the bedroom and the fan didn't work.

4

Bennie

May 25, 2025

·

Stayed 2 nights

Toliet couldn’t flush Refrigerator wouldn’t close Cabinet drawer was broken And tv did not have no signal the last day I was there.

4

Robert

Jun 13, 2025

·

Stayed 1 night

Hotel needs some updates, very outdated and needs some TLC.

6

Michael

Apr 21, 2025

·

Stayed 3 nights

Thin walls

10

Nikkia

Oct 7, 2024

·

Stayed 1 night

Rooms were clean and spacious and the kitchen was well equipped will def be staying here again.

4

Kandace

Oct 2, 2022

·

Stayed 2 nights

Door didn't lock. Didn't even need a key it literally pushed right open. Heat didn't work.

10

John

Jan 19, 2025

·

Stayed 2 nights

The room had about everything you can imagine! Full size fridge with icemaker, utensils, plates, bowls, microwave, hair dryer, etc. Very good value!

6

Ashley

Jun 15, 2025

·

Stayed 3 nights

How big the rooms where and how they had full kitchens in them and the free laundry was also nice

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Service

Most feedback highlights friendly, welcoming, and helpful staff. A smaller number reported issues such as poor front desk service, unacceptable housekeeping attitudes, intrusive behavior, or discriminatory treatment.

Related guest reviews

10

Leslie

Oct 19, 2024

·

Stayed 1 night

Staff was excellent! Everyone was friendly and helpful

8

Walter

Nov 23, 2025

·

Stayed 9 nights

Was for a business trip. Was there for a little more than a week. The staff were very nice and helpful. Was disappointed over the toilet running every 10 minutes but again I did not report it so that they would be aware so not really the staff's fault. Overall, it was a good and will be booking again.

2

Brandy

Aug 12, 2024

·

Stayed 7 nights

The staff made the stay horrific. They follwed and stayed in our business the whole week we were there. It made us feel unwelcome and highly uncomfortable. They made us feel out of place. And we paid almost 800.00 for seven days!!!!

8

Jannet

Sep 14, 2024

·

Stayed 1 night

Housekeeping attitudes were not acceptable

8

Nokukhanya

Mar 18, 2024

·

Stayed 2 nights

Staff was great

10

James

Oct 25, 2024

·

Stayed 1 night

The man who checked us in was so welcoming helpful and nice!

10

Rob

Jan 12, 2025

·

Stayed 2 nights

Staff is very friendly room was clean no complaints

10

Jannet

Sep 18, 2024

·

Stayed 2 nights

Excellent service

8

Sharonda

Oct 31, 2025

·

Stayed 1 night

I seen one or two baby roaches, also the lady who checked us in was racist my mom

2

Isis

Mar 17, 2025

·

Stayed 2 nights

Overall it was a good price but the front desk service sucked ! My towels smelled like yuckkk . Then my handle in the bathroom was already tore up & I made sure the front desk knew so I wouldn’t be getting charged . The area was safe , the cafe beside it was awesome . Will not be back

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AI-generated summary based on recent guest reviews

Location

Opinions on the area vary: some describe it as safe, walkable, and near places to eat, while others mention a rougher environment with homeless or stragglers.

Related guest reviews

8

HABEEB OLAMIDE

Apr 4, 2025

·

Stayed 14 nights

Absolutely a good hotel with dedicated staff and situated in a friendly environment that enabled me some walking distance to catch up with my itineraries for the day likewise some breathe taking restuarant/spots to hang out there in without been atacked by hoodlums

8

Jonathan

Oct 5, 2023

·

Stayed 2 nights

It was a good clean stay and convienient

4

Erik

Aug 14, 2025

·

Stayed 3 nights

We usually stay at Candlewood Hotels and have never had an issue. This one was a bit different, the area was rough with homeless and stragglers and parking was rough due to contruction trucks taking all the parking spots. The hallways were dirty and the elevator always had a bad smell in it. Never again would I stay at this location.

2

Isis

Mar 17, 2025

·

Stayed 2 nights

Overall it was a good price but the front desk service sucked ! My towels smelled like yuckkk . Then my handle in the bathroom was already tore up & I made sure the front desk knew so I wouldn’t be getting charged . The area was safe , the cafe beside it was awesome . Will not be back

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AI-generated summary based on recent guest reviews

Month	Average price
January	$86
February	$93
March	$105
April	$126
May	$125
June	$97
July	$101
August	$94
September	$96
October	$104
November	$91
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $108	15 $112	16 $107	17 $90	18 $108	19 $108
20 $90	21 $98	22 $103	23 $103	24 $95	25 $116	26 $116
27 $107	28 $120	29 $120	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $108	3 $116
4 $95	5 $116	6 $116	7 $116	8 $116	9 $129	10 $116
11 $108	12 $86	13 $86	14 $86	15 $86	16 $116	17 $133
18 $108	19 $104	20 $104	21 $86	22 $86	23 $120	24 $125
25 $108	26 $104	27 $104	28 $86	29 $86	30 $116	31 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (2 Queen Beds)

Suite, 1 Bedroom, Accessible (Comms Accessible. Roll-In Shower)

Studio Suite, 2 Queen Beds

Studio Suite

Studio Suite, 1 King Bed

Suite, 2 Bedrooms (1 King, 1 Queen Bed)

Studio Suite, 1 Queen Bed, Accessible (Communications Accessible)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites - Charlotte - Arrowood by IHG

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Prices for upcoming dates