Name: Hilton Charlotte University Place
Address: 8629 J M Keynes Dr, University City, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $138–$1,333 per night
Rating: 8.58

What guests think

At Hilton Charlotte University Place, travellers praise the friendly staff, clean, comfortable rooms, and a convenient lakeside setting with a walkable boardwalk, shops and restaurants, plus easy access to UNC Charlotte and nearby venues like PNC Music Pavilion.

Recurring drawbacks are occasional delays at check-in and periods of construction or maintenance causing daytime noise. Parking can be difficult at busy times, and some guests report security issues in the lot. Room feedback varies, with small bathrooms, noisy or weak air conditioning, and thin walls appearing alongside many reports of comfort and lake views. Expect a convenient lakeside base with good amenities, but allow extra time and patience during busy or renovation periods.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant and the gym receive positive mentions, and some guests enjoy access to the executive lounge. Downsides include early/limited pool hours, scarce vending or late-night options, difficult parking at times, and occasional elevator/escalator or maintenance issues.

Related guest reviews

8

Jacqueline

Sep 15, 2025

·

Stayed 2 nights

Nice hotel, great location close to the university. Room service ended at 10pm and no vending machines on premises so make sure you have what you need before you get there.

10

Tavia

Jun 9, 2025

·

Stayed 2 nights

I absolutely LOVED my stay. The hotel was in the perfect location right on the lake . In the back of the hotel is a lovely boardwalk filled with different restaurants, attractions and things to do, beautiful view. This was a beautiful resort ! My hotel room was renovated, remodeled and clean !! Everything was perfect . This was a Five Star stay ! I’m from Pittsburgh PA and everytime I visit Charlotte this will be where I stay ! The only thing I think they should change is the pool hours. The pool closes at 7pm I believe that’s too early for the summer weather.

10

Amaya

Jul 20, 2025

·

Stayed 2 nights

The only downside was the pool closing at 7:00.

6

Paul

May 6, 2024

·

Stayed 1 night

We were not impressed with the facilities in relation to the premium price tag. For a little more we could have stayed at the Ritz Carlton. For the price we anticipated this hotel to be top-notch. There was a used/dirty washcloth hanging in the shower when we arrived to our room. The room smelled strongly of marijuana. Sadly that is not uncommon with any caliber of hotel in the Charlotte area as of lately though. The outside grounds needed to be landscaped & cleaned up a bit. The escalator was broken during our stay, which also happened to be during a very large wedding ceremony. We had to use the stairs several times because the elevators were overcrowded due to the wedding guests. There was construction supplies & trash left in the stairwells from what we assume was remodeling. In my opinion, this was a 4-5 star priced hotel with 2-3 star qualities. It wasn't bad, it just wasn't exceptional. I would have expected to pay $130/night at a hotel like this, not close to $300. On the other hand, the staff was wonderful. Every staff member we encountered was super helpful, friendly & accommodating.

10

Tracey

Mar 23, 2025

·

Stayed 1 night

Friendly and fast check in. The room was beautiful with a nice view. The club amenities were very nice. There was an issue with the television and lamps on the nightstand and facilities addressed it immediately. The parking was challenging and inconvenient. Overall a wonderful stay.

10

Irene

Sep 2, 2025

·

Stayed 3 nights

Clean, great location for us while we visit our daughter at UNCC. The hotel is huge. There's a nice workout facility and close to so many things in the area it's located at. We plan to stay a lot in the next four years!

10

Cheryl

Apr 15, 2025

·

Stayed 1 night

Stopped in Charlotte overnight while driving north, and I loved this hotel! The bar and restaurant were attractive with excellent options and a friendly staff and hours that accommodated my late arrival. The room was comfortable, and the Crabtree and Evelyn toiletries in the bathroom were much appreciated, as was the spacious shower. Comfy pillows and mattresses along with a nice television made it completely satisfactory stay. I wouldn’t hesitate to recommend this hotel for business or pleasure.

10

Karen

Aug 23, 2024

·

Stayed 2 nights

We enjoyed our stay. The location was ideal for our visit to UNC Charlotte. We loved the boardwalk and nearby shops and restaurants. The fitness center had enough so we didn’t have to visit the nearby YMCA.

10

Rochelle

Apr 23, 2025

·

Stayed 2 nights

Gym is very clean, also the property

10

Jasmine

Jun 12, 2025

·

Stayed 2 nights

Property was awesome! Parking was a nightmare.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviewers found rooms and public areas clean, sometimes spotless. Others reported missed housekeeping, stained linens or carpets, lingering odors, pests, and hallways or elevators needing better upkeep.

Related guest reviews

8

Melissa

Jul 17, 2024

·

Stayed 2 nights

Common areas were dirty, trash around the elevators was left on top of trash can and floors for a couple days, blood stains on window curtains and floor and wall. There was a lot of Spiders around the stairs and walk ways Customer service was great, staff was great, house keeping changed out our towels daily they were great.

4

Christy

Mar 28, 2025

·

Stayed 1 night

Hard surfaces in room were not cleaned - noticeable fingerprints and smudges. Blobs of something on shower floor. Drain depressed in bathroom sink with no directions how to open - had to contact front desk because we thought the drain was clogged. Extremely noisy guests in neighboring room. Definitely not the quality I would associate with a Hilton Hotel.

4

Stephanie

Dec 10, 2024

·

Stayed 3 nights

This is the dirtiest hilton on the planet. Hair on my bed and on the pillows. Corners filthy and it smelled wer. Staff was nice

10

Yazmen

Oct 31, 2025

·

Stayed 2 nights

Spotless met my expectations

4

Tiffany

Aug 12, 2024

·

Stayed 3 nights

Room was not clean. Hair was in the shower, stains on the sheets, carpet needed to be vacuumed. Sink was stopped up severely. We asked for someone to come up to fix it but no one ever came.

10

Niccola

Oct 14, 2025

·

Stayed 1 night

Hotel was awesome and clean.

6

Jason

Aug 19, 2025

·

Stayed 4 nights

Room doesn’t get cleaned. Had to ask every day for the room to be cleaned.

2

Quincy

Jun 11, 2024

·

Stayed 3 nights

Very disappoint in our stay. The conditions were terrible and not up to Hiltons standards. Hallways dusty and dirty. Our room had stains all over. Walls stained, ceiling had random stains, carpet stains, bathroom door handle coated in a gooey substance and hair all over! Hair on our pillow cases and floor! I had to notify the staff not once, not twice but three times! Waited until evening to receive towels! Very disappointed.

10

Rebecca

Oct 25, 2025

·

Stayed 2 nights

Clean room. Beautiful property

10

Howard

Mar 26, 2025

·

Stayed 2 nights

Very clean and quiet! Would definitely stay again!

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Rooms

Guests often describe rooms as comfortable with pleasant lake views. Repeated complaints focus on very small bathrooms, noisy or weak A/C, thin walls and hallway noise, and occasional maintenance or odor issues.

Related guest reviews

6

Alivia

Aug 23, 2025

·

Stayed 1 night

Hotel is modern and very clean. The negative parts of the stay were exceptional loud air conditioning unit that kept kicking on and off throughout the night. The beds were also very uncomfortable. I understand that these things were at no fault of the employees however we did not enjoy our stay due to these things.

8

Margaret

May 25, 2024

·

Stayed 2 nights

The air conditioner was not working. The carpeting seemed clean but was old.

8

antoine

Sep 27, 2025

·

Stayed 2 nights

Amazing stay. Beautiful view

8

Christina

Jun 8, 2025

·

Stayed 3 nights

Love the location. Everyone was friendly and helpful. The whole place was clean. The bathroom in our room was so small. It was difficult to maneuver with two kids. But i loved the shower and water pressure!

10

Donald

Aug 24, 2025

·

Stayed 1 night

Rooms were clean, beautifully designed. I love the wallpaper and beds were very comfortable

6

Brian

Jul 27, 2025

·

Stayed 2 nights

Air conditioner in room was extremely noisy turni on and off

6

April

Mar 6, 2024

·

Stayed 2 nights

Very busy hotel. Waited for about 10 minutes before anyone even noticed that we were there to check in. After checking in process was fine. Air conditioning in our room was very loud kicking on and off and room stayed pretty warm.Air conditioner was not secured in the wall. Exhaust fan in bathroom was also loud and was hanging down from ceiling (missing a couple screws). Drain plug in bathtub was broken also. Overall wasn’t horrible. Would stay here again.

10

Ivey

Aug 28, 2025

·

Stayed 2 nights

The hotel room itself that I ended up in was great. But the first hotel room that I checked into smelled like smoke so I had to go downstairs and get another room. The room was comfortable, the temperature was comfortable. But I did get locked out of my room twice Saturday because evidently the battery in the door was dead so I did have to go to the lobby in my pajamas to get someone to let me back into my room. they were fairly quick to get me some help. Probably just a fluke and I would stay here again.

8

Tiffany

Sep 14, 2025

·

Stayed 2 nights

The property is in a good location and is very scenic. However, the walls between the rooms are very thin.

4

Kerri

Sep 15, 2025

·

Stayed 1 night

We attempted to check in at 4:00 and the room wasn’t ready. When we did get a room the window faced a brick wall of the hotel. The room was “well used” and not very comfortable.

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Service

Service is frequently praised as friendly, helpful, and accommodating across the front desk, bar, and restaurant. However, several reviews cite slow or unresponsive follow-up on requests, long check-in lines or delays, and occasional rudeness or billing miscommunication.

Related guest reviews

10

Debbie

May 17, 2025

·

Stayed 1 night

During our stay at University, Hilton was very pleasant thanks to the front desk. Staff Rebecca and Brittany were amazing. I truly appreciate the guidance and support they showed during my daughter‘s graduation and John. The bartender was also wonderful.

6

Dane

May 9, 2025

·

Stayed 1 night

The hairdryer's plug was broken, we called down at 8am, and nothing came. I went down to the front desk and talked with them, and the women texted to get a hair dryer to the room ASAP.... Never arrived. I dropped my fiance at her sons graduation, came back and packed up, and when I checked out at Noon, we still did not have a replacement hair dryer to use.... Anyone with the hotel could have gone to an empty room, and brought us a different one.... Total failure of customer service :-(

10

Calvin

Mar 30, 2025

·

Stayed 1 night

Great customer service

2

Jeremy

May 3, 2025

·

Stayed 1 night

Room was not ready 2 hours after check in, we were assured they would notify us immediately once it was ready but we were not and it took standing in line multiple times to get someone to assist us. Once we got access to the room there were no pillows on the bed. After visiting the front desk yet again we were assured they would be delivered. We came back after a concert at 11 pm, no pillows. Absolutely the worst experience I’ve ever had at a Hilton and we won’t be back.

2

Julie

Nov 23, 2025

·

Stayed 1 night

I had to leave after 30 minutes due to an asthma attack because theirs is such a strong odor from the spray that this hotel sprays EVERYWHERE!! I couldn’t even make it to the desk and I messaged the desk on the app many times and no one bothered to ever answer. When I finally called at 3 am to ask them to please finish my check out and explained the situation they said to check with the app I booked for a refund they couldn’t do that and I had not even asked for one I simply wanted them to take in consideration the health hazard of these heavy aerosol sprays they were using and how they can be harmful for some. I would never ever stay here again and I’m very disappointed because I normally enjoy a Hilton hotel stay. You need staff that care and for someone to remove the harsh chemicals and replace it with something safer for people and more eco friendly.

10

Kelcee

Sep 8, 2025

·

Stayed 2 nights

The staff was very friendly and accommodating, especially when we told them my fiancé was scared of heights and didn’t want to be on a super high floor. The breakfast buffet was the best I’ve had at any hotel I’ve stayed at. The room was extremely clean as well as the facility. The location was also easy to get to and was very beautiful! We will definitely be back when our concert we were supposed to attend gets rescheduled!

10

William

Oct 3, 2024

·

Stayed 1 night

Service was excellent

10

Donna

Aug 23, 2025

·

Stayed 3 nights

Our stay was outstanding. The staff throughout our stay made it a very special experience.

10

Corey

Aug 5, 2025

·

Stayed 3 nights

Rebecca at the front desk is truly exceptional! I had some issues over a few days, and she went above and beyond to ensure my next room was perfect. She genuinely made up for the lost sleep and inconvenience caused by the toilet, sink, and missed room service. Rebecca was incredibly pleasant and attentive, making me feel valued and never rushed. She's the main reason I chose to extend my stay with Hilton. She's a tremendous asset, and I'm so glad she's the first person I encounter when I arrive. Because of Rebecca, I have rated this so much higher.

2

Diane

Jul 30, 2025

·

Stayed 1 night

HORRIBLE! I came to the hotel an hr before check in time after driving five hours & was told I could not check in. Sat for 30min & saw the same lady tell others they could not. Then noticed other employees checking people in. Walked over to one & was checked in w/no issue. Explained their were people in the lobby & bar that were also denied check in. I have a disability & request a room close to elevator access. Was given a room at the end of the hall on the far side of the hotel. I came back from the event w/no handicap parking available. I had to park six rows from the hotel. There was no lighting which was extremely dangerous. It could barely walk to the hotel entry. The front desk employees were talking & laughing. I even stood there for a few mins & was not addressed. I gave up. I have never been so dissapointed staying at a hotel. I will NEVER be back and will NEVER recommend!

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Location

Scenic lakeside setting with a walkable boardwalk, shops and restaurants, and convenient access to UNC Charlotte, PNC Pavilion, and highways. A few note parts of the area feel worn, and some report parking-lot break-ins.

Related guest reviews

10

Stacie

Jul 6, 2025

·

Stayed 2 nights

Great location. Lots of parking available. We really enjoyed this hotel. Room was spacious.

10

Chasity

Jun 4, 2025

·

Stayed 1 night

Near to PNC, food, and shopping

10

Courtney

Oct 22, 2025

·

Stayed 1 night

Beautiful and spacious lots to do right outside hotel in walkable retail area with shops and restaurants

4

jessica

Jun 26, 2024

·

Stayed 1 night

The hotel was clean and very busy. My car was broken into in the parking lot. According to the police this is an everyday occurrence.

8

Tamara

May 11, 2024

·

Stayed 2 nights

Really enjoyed our stay except for our Truck window being broken out and my cell phone being stolen. Two other cars were broken into the same night as well. Property needs better security cameras located and trees need to be trimmed up higher for security.

10

Amanda

Jun 9, 2025

·

Stayed 1 night

The hotel itself is very nice. The lobby and check in staff were great and the Starbucks coffee/sundries shop was good. They had a bar/restaurant open until 10 or 11pm and a big restaurant open for breakfast. We were in room 325, which was updated and very clean, but overlooked the trash cans. FYI, you won’t be able to see the lake from your room unless you are above the 7th floor. We were surprised that the pool closed at 7pm when the stated time on their website is 9pm. There was a heavy police presence in the parking lot which indicated problems with crime. The hotel was nice, but the surrounding area looked like it had its heyday in the 90’s and is now neglected on the Hilton side of the lake, where there were a few unhoused people laying about. Walking over to the other side of the lake where Boardwalk Billy’s is is much better. We highly recommend the BBQ, green beans & Mac & cheese at Boardwalk Billy’s and the ice cream at Ninety’s. Overall we had a good stay and plan to stay again on our next trip to UNC Charlotte, which is VERY close by.

10

Karen

Aug 23, 2024

·

Stayed 2 nights

We enjoyed our stay. The location was ideal for our visit to UNC Charlotte. We loved the boardwalk and nearby shops and restaurants. The fitness center had enough so we didn’t have to visit the nearby YMCA.

10

Cara

Jul 15, 2025

·

Stayed 1 night

Loved the location and convenience to shopping and dining.

10

Helen

Aug 17, 2025

·

Stayed 2 nights

It was great for me and for my familly. Close to UNC-C

10

Ronda

Jul 30, 2025

·

Stayed 1 night

Stayed one night for the Rod Stewart concert at PNC. Close to venue. Close to restaurants and shopping. The hotel was very pretty and the staff was very friendly. The hotel is in a safe area. We would definitely stay again.

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Dining

Breakfast and the lobby bar/restaurant are widely liked for quality and service. Drawbacks include high breakfast pricing and limited late-night or room-service availability.

Related guest reviews

8

Jacqueline

Sep 15, 2025

·

Stayed 2 nights

Nice hotel, great location close to the university. Room service ended at 10pm and no vending machines on premises so make sure you have what you need before you get there.

8

Van

Aug 18, 2025

·

Stayed 1 night

A pleasant stay. If you arrive on the later side and need food, grab it before checking in. The hotel has no options.

10

Lori

Jun 12, 2024

·

Nice room. Excellent breakfast.

6

Robert

Apr 1, 2024

·

Stayed 3 nights

No complimentary coffee and breakfast was over $28 with taxes for ONE person.

10

Kelcee

Sep 8, 2025

·

Stayed 2 nights

The staff was very friendly and accommodating, especially when we told them my fiancé was scared of heights and didn’t want to be on a super high floor. The breakfast buffet was the best I’ve had at any hotel I’ve stayed at. The room was extremely clean as well as the facility. The location was also easy to get to and was very beautiful! We will definitely be back when our concert we were supposed to attend gets rescheduled!

10

Cheryl

Apr 15, 2025

·

Stayed 1 night

Stopped in Charlotte overnight while driving north, and I loved this hotel! The bar and restaurant were attractive with excellent options and a friendly staff and hours that accommodated my late arrival. The room was comfortable, and the Crabtree and Evelyn toiletries in the bathroom were much appreciated, as was the spacious shower. Comfy pillows and mattresses along with a nice television made it completely satisfactory stay. I wouldn’t hesitate to recommend this hotel for business or pleasure.

8

Madhura

Jun 23, 2024

·

Stayed 2 nights

The rooms are sleek and well-maintained. The boardwalk lends a lovely touch to the overall decor. Please be aware that there's no room service.

10

*/**

Aug 18, 2025

·

Stayed 1 night

Food was good | Room Service was great | Need a 24hour snack bar/store tonpurchase snacks or drinks.

10

Victor

May 27, 2025

·

Stayed 1 night

Excellent breakfast

8

Christopher

Jul 30, 2025

·

Stayed 2 nights

The rooms are okay, nothing special. There was no A/C in the hallway, room A/C worked great. Ice machine on our floor did not work. The property is nice, pool was great. Plenty of places to eat and drink within walking distance. The restaurant and bar are ok, a little expensive. "Don't use cash at the bar". Long story.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$131
February	$145
March	$148
April	$181
May	$183
June	$142
July	$168
August	$165
September	$180
October	$190
November	$147
December	$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $191	16 $237	17 $196	18 $191	19 $243
20 $138	21 $184	22 $230	23 $187	24 $235	25	26
27 $138	28 $169	29 $187	30 $185

Su	Mo	Tu	We	Th	Fr	Sa
				1 $178	2 $319	3 $246
4 $148	5 $178	6 $274	7 $282	8 $159	9 $192	10 $307
11 $142	12 $178	13 $187	14 $187	15 $169	16 $179	17 $279
18 $142	19 $187	20 $223	21 $223	22 $169	23 $178	24 $178
25 $151	26 $224	27 $334	28 $1,333	29 $187	30 $177	31 $178

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Deluxe Room, 1 King Bed

Room, 1 King Bed, Lake View

Executive Room, 1 King Bed, Club

Deluxe Room, 2 Queen Beds, Lake View

Room, 1 King Bed (Large Parlor)

Room, 1 King Bed, Accessible

Premium Room, 1 King Bed, Accessible

Deluxe Room, 2 Double Beds, Accessible, Bathtub

Deluxe Room, 2 Queen Beds

Premium Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

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Prices for upcoming dates