Is parking available at the property?

Parking is available on-site and is self-parking, which is free. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available for a fee, served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. The cost is approximately USD 10 to 15 for adults and USD 5 to 10 for children.

Does the property allow pets?

Pets are allowed at the property with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Late check-out is available for a fee of USD 50, subject to availability.

What accessibility features does the property offer?

The property offers several accessibility features including elevators, wheelchair-accessible facilities, and a pool hoist. There is also a stair-free path to the entrance and wheelchair-accessible registration desk.

What is the location of the property in relation to key landmarks?

The property is located in Charlotte's North Lake area, within a 15-minute drive of the University of North Carolina at Charlotte and Spectrum Center. It is approximately 9.3 miles from Concord Mills and 9.7 miles from Bank of America Stadium.

Does the property have a swimming pool?

The property features a swimming pool, which is wheelchair accessible. Specific operational hours are not provided, so guests should inquire directly for details.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the minimum age for free stays is not specified.

Hilton Garden Inn Charlotte North Hotel

Average nightly price at Hilton Garden Inn Charlotte North by month, last 12 months (USD)
Month	Average price
January	$108
February	$120
March	$121
April	$125
May	$123
June	$122
July	$122
August	$120
September	$132
October	$136
November	$114
December	$109

What guests think

At Hilton Garden Inn Charlotte North, guests frequently praise the friendly staff and convenient location near dining and highways, while several note dated rooms, inconsistent cleanliness, and recurring issues like spotty WiFi, minor maintenance problems, and a closed pool.

Breakfast is not complimentary, and many reviewers felt the paid buffet was poor value or inconsistent. Multiple reports mention a late‑night fire alarm and occasional noise from hallways or nearby venues. Overall, expect a basic, older property with personable service and convenient access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests found the pool out of service during their stay, and the bar was sometimes closed. Others liked the hot tub or in‑room spa tubs, but elevators were reported slow.

Related guest reviews

2

Stephen

Sep 29, 2025

·

Stayed 1 night

The Hilton Garden Inn Charlotte North is a tired hotel. The lobby is nice, but that's about it. The corridors and room smelled musty. The elevators are slow. The bathroom had no hand soap, the light bulb was burned out, and the sink was very slow to drain. There were hardly any tissues or toilet paper. The curtains were ripped. The carpet was dirty. I'm shocked that Hilton allows their name to go on this hotel, time for renovation.

8

Kenya

Jul 26, 2025

·

Stayed 1 night

Hot tub was nice!

10

Kendra

Jul 17, 2025

·

Stayed 1 night

Friendly staff. Great customer service. I really enjoyed my room and being able to relax in the spa tub.

2

Jonathan

Apr 28, 2025

·

Stayed 1 night

The pool had no water. The bar was not open. Front desk tried to put me in the wrong room.

10

Michelle

Apr 7, 2025

·

Stayed 2 nights

It was a nice hotel will stay again. Hopefully the pool will be fix on my next visit.

6

Marica

Sep 27, 2024

·

Stayed 1 night

Checked into hotel online but when I arrived my room was not ready despite arriving after the 3pm check-in time. Check in took longer than usual. The representative apologized and said he was waiting on confirmation of when a room would be ready. I was in a hurry so I asked if I could just get a different size room. The representative located a different room and gave me a breakfast voucher for the inconvenience which was greatly appreciated. The room was ok..a bit dated, weird TV controls, and I had issues with the internet when I was trying to work. Internet issues were addressed once I spoke to the IT team. Slow elevator. Good breakfast and location but I don’t think I will stay here again.

6

MARILYNA

Aug 27, 2024

·

Stayed 2 nights

The pool is break

10

Tamara

Aug 25, 2024

·

Stayed 2 nights

Pool does not work but perfect otherwise

6

Ronald

Aug 9, 2024

·

Stayed 1 night

Just needed a quick stay for the evening. Didn’t like that they wanted us to pay an extra $13 a person for breakfast the next morning. So we just left without breakfast. Pool was down for maintenance as well.

6

Vincent

May 2, 2024

·

Stayed 1 night

Very upset that the pool wasn't available. I wouldn't have made the reservation. We should have been notified by email or text. It was shown in the advertisement!

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Cleanliness

Cleanliness feedback is mixed: some rooms were very clean, while others noted musty odors, dirty carpets, mold, and leftover items in rooms.

Related guest reviews

2

Stephen

Sep 29, 2025

·

Stayed 1 night

The Hilton Garden Inn Charlotte North is a tired hotel. The lobby is nice, but that's about it. The corridors and room smelled musty. The elevators are slow. The bathroom had no hand soap, the light bulb was burned out, and the sink was very slow to drain. There were hardly any tissues or toilet paper. The curtains were ripped. The carpet was dirty. I'm shocked that Hilton allows their name to go on this hotel, time for renovation.

2

Sherri

Sep 15, 2025

·

Stayed 1 night

Dirty hotel. Smelled so bad like dogs. Horrible made me sick to my stomach.

10

ANTHONY

Aug 5, 2025

·

Stayed 1 night

Very clean. Friendly staff. Restaurants walking distance.

8

Shelby

Apr 20, 2025

·

Stayed 1 night

There was a hair in The refrigerator, mold in bathroom, hair in bathtub, low water pressure the air conditioner wasn’t very cool

4

Dale

Feb 21, 2025

·

Stayed 2 nights

To start, there is/was a used water bottle in the fridge. Gummy bears on the floor of our room upon check in. These two things did not see the tone of the weekend. We had a fire alarm at 3:00am that lasted almost 30 minutes. We were required to stand outside in the cold or sit in our car if you were lucky enough to have your car key. They say they offered free breakfast to everyone affected by the fire alarm but we never received the memo plus another couple affected by the fire alarm was charged for her breakfast that morning. Location was convenient for everywhere we traveled. Probably wouldn’t stay here again.

6

William

Nov 29, 2024

·

Stayed 2 nights

The room was very put together. However, the hallway smelled bad, and I did not like breakfast wasn't complementary for a King bedroom.

8

LARRY

Sep 15, 2024

·

Stayed 1 night

Over all the stay was nice, staff were very friendly. The room had a musty smell and the sink faucet was extremely loose.

6

Candace

Jul 21, 2024

·

Stayed 1 night

I normally stay at Hilton Garden Inns but this one is a little old so I wasn't as impressed by this one. You can just tell it's old. The carpet in my room had soil stains, the caulking around the sink had big gaps in it, the tub spout nozzle was pulled away from the wall so there was a big gap in between the wall and water spout. I bring my own wash cloths but use theirs to dry my hands and there was one that was so worn and dingy looking that I will always bring my wash cloths forever. The door look was wiggly so I had to rig my door to be comfortable to sleep since we were at the end room by the exit stairs. The staff was friendly but I didn’t feel comfortable at all when I was checking in because the clerk took my credit card and went in a room to check me in so my card nor he was in sight. I didn’t like that at all. He was nice enough but I don't think you should walk off with a customers card. Overall the price was good and the hotel is not all bad just not the best Hilton Garden Inn.

6

Tammy

Nov 10, 2023

·

Stayed 2 nights

The staff at the front desk were very welcoming and kind. Our bathroom was not clean, the rest of the room was ok. In my opinion the hotel was very overpriced for the condition and the area. There were notes about a dispute between the hotel and the cable provider taped everywhere. (very unprofessional) Due to this, most of the channels were not working. This area is very rundown. There are no good restaurants and the ones that were there had ratings of 1 and 2 stars .

10

Greg

Feb 26, 2023

·

Stayed 1 night

Room was very comfortable and clean. Staff were friendly and helpful.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated, with mixed bed and pillow comfort. Several guests reported weak or spotty WiFi and limited or finicky TV service, plus occasional noise from hallways or nearby venues.

Related guest reviews

8

Joseph

Aug 2, 2025

·

Stayed 2 nights

Room was nice, hotel is clean my only issue was the wi fi signal was unusable and weak.I was unable to use my laptop in my room unless I used my hotspot. Hilton should be better.

8

Gino

Jun 24, 2025

·

Stayed 2 nights

Hotel need some renovation...

6

Wynn

May 26, 2025

·

Stayed 2 nights

The hotel was really not that bad the two biggest things there that was lacking a little is the bed was uncomfortable and lacked decent pillows also the people partying outside are room past 11 PM at night makes it hard to sleep with the above things i mentioned other than that it was managable !!

6

Angemar

Feb 16, 2025

·

Stayed 1 night

My experience was bad, at 3 am there were people talking in the hallway and knocking on doors for 1 hour, then a couple started arguing loudly, at 4 am there were people, the bed is very uncomfortable, I would not stay there again.

6

James

Jan 19, 2025

·

Stayed 1 night

Expected so much more from Hilton. No breakfast unless you pay $13 for the same breakfast every other hotel gives you for free. No laundry bag in the room. Mildew in the shower tile is as old as the hotel. No WiFi. I get more basics from a motel 6 at 1/3 the price.

6

Amanda

Jan 5, 2025

·

Stayed 2 nights

The lobby looks to be nicely updated, but the second you open the door to the room it’s a Time Machine back to 2005. No streaming, only 1 bedside table, lights in the corner of the room that you have to stretch to turn off/on, horrible uncomfortable pillows. We went to the breakfast buffet to find out it’s $12.99 a person for a very basic continental breakfast. The rate was cheap and we were only in town for a tournament, so it got the job done… but don’t expect much more than that.

6

Terri

Oct 23, 2024

·

Stayed 2 nights

This property is very dated. Old everything. I'm used to staying at Hilton Uptown.

6

Shayla

Sep 22, 2024

·

Stayed 2 nights

Very outdated but overall it was a decent stay.

8

Jena

Sep 8, 2024

·

Stayed 2 nights

My next door guests smoked weed and I felt sick. The walls were also really thin and I could hear the next door guests being "loud". When I complained about it, the staff changed the room right away. However, the new room had a noisy air-condition and the coffee machine was not working. I appreciate the effort of the staff, but the quality of the guests was disappointing.

6

Eric

Jul 24, 2024

·

Stayed 1 night

The TV was not working. Had to ask for batteries for the remote as it didn’t have any. Still the TV was not functioning. They have satellite and when it rains or the wind is too munch it doesn’t work.

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Service

Many guests describe the staff as friendly and helpful, though others reported unhelpful interactions, check‑in issues, or poor follow‑up; responses to problems varied.

Related guest reviews

2

Javae

Jul 25, 2025

·

Stayed 1 night

Never got to check in, there was something wrong with their system

10

Stephen

May 18, 2025

·

Stayed 4 nights

I stayed at this Hilton Garden Inn for my visit to Charlotte for the PGA Championship at Quail Hollow. I got my digital key before arriving, so checkin was easy. My room was clean and comfortable. Staff was very nice and welcoming. I had dinner there a couple times and had some nice conversations with some of the staff. I had a classic fish sandwich for dinner both nights. It was excellent. I highly recommend this hotel.

6

Padmaja

May 11, 2025

·

Stayed 2 nights

Unhelpful staff. When asked they said they are limited service hotel.

10

Harry

May 11, 2025

·

Stayed 1 night

Great experience. Staff were very helpful and friendly. Our accommodations were excellent. We are happy campers and would use this Hilton again.

2

Kathryn

Mar 4, 2025

·

Stayed 1 night

GM wouldn’t even call me back just to talk. Continued to push me through to voicemail. As a former hotel manager, highly highly disappointed and will no longer stay at Hilton Garden Inns.

10

Jazzmine

Feb 18, 2025

·

Stayed 1 night

I literally booked a room at 3:45am drove to the hotel and was checking in and settled by 4:30am. Slept like a baby and got to check out at noon (I was exhausted) so that extra time was so needed. Thank you to the older gentleman that checked me in and got me a quiet room.

2

Zachary

Feb 15, 2025

·

Stayed 1 night

When checking in the building smelled of weed. The front desk was not helpful. The fire alarm went off at 345am. And once that was over we walked in and the front desk lady got an attitude when we said we are checking out.

10

Geoffrey

Jan 20, 2025

·

Stayed 2 nights

The property has some age, but the PEOPLE there were GREAT!! Extremely kind and would go out of there way to accommodate needs.

6

Crystal

Dec 15, 2024

·

Stayed 1 night

The system was down when we got there so we had to go find somwthing to do. Room wasnt the cleanest. The bathroom was terrible it wont let me load pics that i took. We were suppose to get military discount we did not.

10

Greg

Feb 26, 2023

·

Stayed 1 night

Room was very comfortable and clean. Staff were friendly and helpful.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways, offices, and many dining options, with some restaurants within walking distance. A few guests mentioned the surrounding area felt rundown or noisy late at night.

Related guest reviews

8

Celeste

Oct 3, 2025

·

Stayed 1 night

Good location for our travel.

10

ANTHONY

Aug 5, 2025

·

Stayed 1 night

Very clean. Friendly staff. Restaurants walking distance.

10

Jacob

Apr 11, 2025

·

Stayed 4 nights

I was in town for work and this location was very close to my office.

4

Dale

Feb 21, 2025

·

Stayed 2 nights

To start, there is/was a used water bottle in the fridge. Gummy bears on the floor of our room upon check in. These two things did not see the tone of the weekend. We had a fire alarm at 3:00am that lasted almost 30 minutes. We were required to stand outside in the cold or sit in our car if you were lucky enough to have your car key. They say they offered free breakfast to everyone affected by the fire alarm but we never received the memo plus another couple affected by the fire alarm was charged for her breakfast that morning. Location was convenient for everywhere we traveled. Probably wouldn’t stay here again.

8

Adrian

Dec 8, 2024

·

Stayed 1 night

The last tenant must have had a fragrance company. The room smelt sting of perfume. Also, across the street was a bar of some sort that was noisy with traffic until around 3am.

8

Barbara

Dec 2, 2024

·

Stayed 1 night

It was convenient to the location I was visiting. Great location and plenty of eateries nearby

8

John

Oct 13, 2024

·

Stayed 1 night

At this price point this facility is a good value. It is clean, convenient for interstate travelers, and the service is friendly.

10

Christopher

Sep 28, 2024

·

Stayed 1 night

This property was conveniently located close to the business I was visiting. Staff was great rooms were great. Would recommend.

10

Janice Michelle

Aug 25, 2024

·

Stayed 3 nights

Even though it’s an older hotel, it was very clean, wry quiet and the staff was great. So many places to dine and you do t have to drive. Shopping is local and entertainment was all in the same area.

8

Curt

Jun 11, 2023

·

Stayed 1 night

Stayed one night, room was very clean and overall convenience to restaurants

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AI-generated summary based on recent guest reviews

Dining

Breakfast is pay‑only, and many reviews found the buffet overpriced or mediocre, with occasional shortages or unclear pricing. A few guests enjoyed the on‑site food or dinners.

Related guest reviews

10

Stephen

May 18, 2025

·

Stayed 4 nights

I stayed at this Hilton Garden Inn for my visit to Charlotte for the PGA Championship at Quail Hollow. I got my digital key before arriving, so checkin was easy. My room was clean and comfortable. Staff was very nice and welcoming. I had dinner there a couple times and had some nice conversations with some of the staff. I had a classic fish sandwich for dinner both nights. It was excellent. I highly recommend this hotel.

10

Cathy

Feb 10, 2025

·

Stayed 1 night

Quick, Nice overnight. Comfy bed. Other reviews complained about breakfast but we thought it was good. Biscuits, potatoes, bacon and juice were best of what we tried. Desk staff was courteous and efficient.

6

James

Jan 19, 2025

·

Stayed 1 night

Expected so much more from Hilton. No breakfast unless you pay $13 for the same breakfast every other hotel gives you for free. No laundry bag in the room. Mildew in the shower tile is as old as the hotel. No WiFi. I get more basics from a motel 6 at 1/3 the price.

6

Amanda

Jan 5, 2025

·

Stayed 2 nights

The lobby looks to be nicely updated, but the second you open the door to the room it’s a Time Machine back to 2005. No streaming, only 1 bedside table, lights in the corner of the room that you have to stretch to turn off/on, horrible uncomfortable pillows. We went to the breakfast buffet to find out it’s $12.99 a person for a very basic continental breakfast. The rate was cheap and we were only in town for a tournament, so it got the job done… but don’t expect much more than that.

4

Benjamin

Dec 8, 2024

·

Stayed 1 night

Paying for breakfast in hotels is crazy

10

ALBERT

Nov 25, 2024

·

Stayed 1 night

IN ROOM PHONE NOR CLOCK DID NOT WORK. HOLES IN WALL WHERE SOMETHING REMOVED BUT NOT FILLED. BUFFET WAS NOT WORTH $14 FOR COLD POWDERED EGGS NEXT TIME WILL GO TO BOB EVANS

8

Brian

Oct 27, 2024

·

Stayed 1 night

Decent hotel, check in staff was serviceable, clean rooms and were fairly comfortable. My main issue was charging nearly 13 dollars for a sub par breakfast buffet that ran out of biscuits by 9am.

6

Carol

Sep 24, 2024

·

Stayed 2 nights

Beds were terrible. Didn’t like that you were charged for breakfast. Never even asked if we wanted our room cleaned. Expected more of the Hilton name

10

Melissa

Sep 9, 2024

·

Stayed 3 nights

Hotel was very clean and all staff were very nice. Only thing to make better is for breakfast to be free like most hotels

6

Phillip

Nov 27, 2023

·

Stayed 1 night

Did not like the fact that breakfast cost $13/person but we not informed of this before we had already filled our plates and ere eating. A sign stating this policy was not prominently displayed . Meal cost $28, more than we had planned on.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $124	2 $150	3 $187	4 $179	5 $169	6 $190	7 $186
8 $138	9 $185	10 $195	11 $167	12 $148	13 $176	14 $162
15 $139	16 $148	17 $176	18 $176	19 $156	20 $157	21 $157
22 $115	23 $128	24 $125	25 $125	26 $120	27 $129	28 $120
29 $115	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
		1 $133	2 $126	3 $153	4 $156	5 $155
6 $157	7 $148	8 $148	9 $146	10 $152	11 $154	12 $127
13 $101	14 $116	15 $134	16 $132	17 $125	18 $125	19 $125
20 $106	21 $119	22 $120	23 $114	24 $120	25 $125	26 $125
27 $108	28 $117	29 $128	30 $129	31 $120

Hilton Garden Inn Charlotte North

Prices for Hilton Garden Inn Charlotte North

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Two Queens

Room, 1 King Bed, Accessible

Suite, 1 Bedroom

Room, Accessible

Room

Suite, 1 King Bed, Accessible

Guest reviews of Hilton Garden Inn Charlotte North

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Charlotte North

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