Name: Omni Charlotte Hotel
Address: 132 East Trade Street, Second Ward, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $191–$1,014 per night
Rating: 8.85

What guests think

Travellers describe Omni Charlotte Hotel as centrally located with easy access to arenas, restaurants, and transit, but also note recurring drawbacks such as pool closures, expensive parking and Wi‑Fi, street noise, and occasional maintenance lapses.

Most reviews praise friendly, helpful service—from valet to front desk—though some report slow responses, check‑in delays, or poor communication about amenities. Rooms earn compliments for comfort and views, but several mention city noise at night, smaller or dated bathrooms, dim lighting, and occasional maintenance issues. Dining feedback is mixed: bar and room‑service food are often enjoyed, while the breakfast buffet and value get criticism. Expect a lively, walkable base with strong service and amenities, but budget for extras and verify pool status.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Many guests report the outdoor pool (and pool bar) being closed for renovations, plus pricey parking and paid Wi‑Fi. When available, the pool area and access to a large gym are appreciated, though hours or fees can apply.

Related guest reviews

10

Martina

Feb 17, 2025

·

Stayed 2 nights

I liked everything about this property except for paying additional money to park the car. I would try to include parking in the cost of the hotel

6

Josh

Jul 3, 2025

·

Stayed 2 nights

I stayed at this Omni Hotel years ago and remember it being much nicer. Pros -- Great bed -- super comfortable, slept well. Great A/C unit in room. Nice shower. Cons -- Pool closed in middle of summer. No in-room utensils for grab and go meals. Limited trash facilities. There is straight theft going on at the parking garage attached. Self-parking signs claim to be "$30 Max daily limit", but each day I was charged $60 per day. I paid $120 to park a car for 2 days in the garage. Another nickel-and-dime issue -- no wifi included as standard? They charge $15/day for wifi. I complained about these issues to the customer service and they comp'ed the Wifi and issued a $50 credit to bill for no pool availability. Area around hotel has gone bad, with vagrants, homeless, panhandlers.

4

Cindy

Nov 2, 2025

·

Stayed 2 nights

Pool was closed

6

Rachel

Jun 26, 2025

·

Stayed 3 nights

Pool and pool bar were closed for repairs and we were not notified until check in. WiFi isn’t included and had to be paid for Dailey by each guest.

8

Cynthia

Oct 16, 2025

·

Stayed 1 night

The buffet was just so so for the money. Love your hotel. Check in was great!! The lady was awesome. Didn't like that i had to pay $60 for parking after paying over $300. Last time i didn't have to pay for parking. That was one of the reasons we came back. And the amazing check in! That girl was awesome!

10

Rita

Jul 18, 2025

·

Stayed 2 nights

Second stay at the Omni Charlotte and it was excellent. The staff are friendly and helpful and the building is well maintained. Even with an event happening we had two quiet nights. The pool is closed for renovations but the other amenities we used were great.

10

Chelsea

Sep 11, 2023

·

Stayed 2 nights

The room was awesome and the staff was great. $45-50 for parking was extremely high. Being able to use the Athletic Club was a really nice perk!

8

william

Mar 25, 2024

·

Stayed 3 nights

Did not like the gym facilities, limited availability in the mornings and evenings, especially on the weekend.

2

Ericka

Aug 31, 2025

·

Stayed 1 night

I chose the property for the pool and bar around the pool so that I could enjoy without having to travel away from the hotel. No one told me that the pool and bar area by the pool was closed and under construction. They attempted to upgrade the room to a corner room. The room was outdated and reminded me of the break room at work minus the bed. I child hear all of the street traffic noise clearly from the room (11th floor). I left immediately and requested a refund. I was not please especially since the room was $350 for 1 night.

10

R. Nichole

May 10, 2025

·

Stayed 4 nights

Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

While many describe the hotel and rooms as clean, several note worn or stained carpets, odors, and housekeeping or pest/maintenance issues.

Related guest reviews

2

Dan

Oct 27, 2024

·

Stayed 1 night

We had a lousy cockroach infestation in our bathroom. If I had been too tired last night, I would've switched rooms. Four giant roaches and babies were on the walls, floor, and even the shower. it’s a shame because it’s a lovely property with a lot to offer. Our particular room was very bad with bugs.

4

Cindy

Sep 10, 2023

·

Stayed 2 nights

The exterior of the property was decent. I’ve stayed at multiple Omni hotels and this location was by far the filthiest. There were massive stains on the carpet in the room. The bathroom was incredibly small and filthy. Definitely not enough room for two people. There was an undeniable odor throughout that candles or Lysol spray could not eliminate. The couch was absolutely filthy. Stains throughout. I refuse to sit on it. The bed frame was dusty and had hand prints all over it. Thank god I always travel with Lysol spray and Clorox wipes. Do better Omni Charlotte, do better.

2

Haley

Jan 2, 2025

·

Stayed 2 nights

Won’t be back, had to be moved several times to different rooms & the rooms were small & had a pee smell to them. Customer service was nice though trying to help but the hotel itself is a no

2

Yannis

Sep 5, 2025

·

Stayed 2 nights

Room: floor carpet soiled with what looked like red bodily fluids. Broken TV remote. Google cast service non functional. Service: terrible. Manager informed me that as per her records room was clean - without even sending anyone to check. In addition she said she was too busy checking in other guests. I felt for her, but I really don’t understand how that was my concern - basically she was demanding that her problem become my responsibility. Totally unfit to work in the hospitality industry.

6

LaTasha

Oct 30, 2023

·

Stayed 2 nights

Overall stay was nice but the room could’ve been better cleaned (floor vacuumed better and bathroom cleaner) and toilet was not properly working when flushing.

10

Chelsea

May 5, 2025

·

Stayed 1 night

Very clean, lovely staff. Can be a bit loud at night because it’s in the middle of downtown but it’s a great location for exploring. Rooms are super spacious!

6

Robin

Aug 12, 2023

·

Stayed 3 nights

When we arrived we switched rooms because of dirty carpet and dust. The rooms we switched to were not much better. Front desk staff was great. Cleaning staff does not change sheets nor clean much daily. Roof top was nice. There is a food court downstairs which has a Starbucks and Chick-fil-a for breakfast.

10

Susan

Jun 20, 2025

·

Stayed 3 nights

Very clean, rooms were large and bedding comfortable.

8

Laurn

Sep 2, 2025

·

Stayed 3 nights

Very convenient hotel. Plumbing needs attention and requires a deep clean of cloth furniture.

6

Sierra

Aug 6, 2025

·

Stayed 3 nights

The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes. The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good city views, but multiple reviews cite significant street noise, smaller or dated bathrooms, dim lighting, and maintenance problems; some also mention worn mattresses or furnishings and unreliable Wi‑Fi.

Related guest reviews

6

Jeffrey

Mar 19, 2024

·

Stayed 2 nights

My girlfriend and spent 2 evenings here during a visit to Charlotte. The hotel itself was nice, the amenities and condition of the room were good, and we both enjoyed the restaurant and bar. Unfortunately the noise we could hear from the street in our room was a significant issue. On both nights, cars could be heard loudly driving and revving their engines past 2am. Obviously not the hotel’s fault but it definitely affected our experience. The room was definitely not sound-proof enough to mitigate the noise. On one night there was also a man in the courtyard outside loudly preaching to passersby until past 10pm. We called the front desk to report it, but the staff let us know he had a permit to be there.again, not the hotel’s fault, and the staff was very friendly, but again, it affected our experience. On a separate note, the hotel floor we stayed on also had a noticeable smell of weed all 3 days we were there. It didn’t bother us in our room, but it was consistently present in the halls. So, all in all, a nice hotel, but with definite noise issues.

8

Grace

Sep 10, 2023

·

Stayed 2 nights

It was very loud in the evenings. We could hear car radios and all the traffic in our hotel room.

6

Danielle

Nov 24, 2024

·

Stayed 1 night

Great location if you dont mind city noise, really. Blinds in room didnt close all the way, so with city lights could never got dark in room. Also service at bar was REALLY slow for Saturday

6

deborah

Jun 1, 2025

·

Stayed 2 nights

This property is stunning ! The upgraded room they gave me was huge and very nice. During my stay the pool was closed, there was no working hot water, and the pm noise from the street, the rattling of the room from the train, and the pulsing music from the bar across the outdoor area was unbearable. Both nights I averaged 4-5 hrs of sleep. Also there was a fee to use the very well equipped gym in the hotel. This is my second mediocre stay with an Omni property . I don't believe I will ever stay in an Omni again

10

Keysha

Aug 10, 2025

·

Stayed 2 nights

Awesome stay. The only thing missing was a full length mirror. Ladies really need that 🙂

6

Bethel

Aug 17, 2025

·

Stayed 2 nights

There was no place to hang your towels in the bathroom except on the door. When you flushed the toilet you could hear it out in the hallway. Very loud. No microwave in the room. The bed was nice and clean but need new mattresses.

10

Holly

Jun 10, 2024

·

Stayed 2 nights

Staff was awesome, Carissa checked us in and she was so friendly and helpful. The hotel and room were veey nice. Location was amazing. However, the noise outside of our room which appeared to be on the main strip ( traffic, sirens, music, people yelling in the street) was absolutely terrible. Had to buy ear plugs. If we come back will ask for more secluded room.

6

Adi

Jul 19, 2025

·

Stayed 1 night

Room was older and smaller than expected. Area around the hotel feels unsafe with many homeless people

8

Brenda

Sep 5, 2024

·

Stayed 1 night

I was not happy with the King bed. The bed mattress has been worn and I felt like I was sinking. The room itself was clean. I did ask for someone to come and show me how to operate the TV. It shouldn't be that hard. Normally, I can figure things out, but I no one came, however; I did figure out how to get the local channels. I just didn't want to have to pay extra to watch TV.

6

Sierra

Aug 6, 2025

·

Stayed 3 nights

The location of the Omni is its best selling point. We were able to walk to the art museum, several restaurants, and neighborhoods within 15 minutes. The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful across valet, bell, and front desk. Some guests experienced slow responses, check‑in delays/fees, missed follow‑ups, or unclear communication about amenity closures.

Related guest reviews

10

Alexis

Apr 16, 2024

·

Stayed 3 nights

I would like to share my amazing experience at the Omni Charlotte Hotel. The staff was very attentive, friendly, and kind. Reginald, the bellman, checked in on us daily and made sure everything with our room and stay was perfect. Jackie, who served us at the restaurant/bar, was very attentive and ensured that we were satisfied with our dining experience. The lobby/check-in staff, valet, housekeeping, and others were beyond kind and helpful. I will definitely stay here again whenever I visit Charlotte.

10

Mary

Nov 10, 2025

·

Stayed 2 nights

Clean room, great location and the staff was very friendly and courteous. Especially Joe who loaded our luggage and delivered it to our room.

10

BRADLEY

Jun 2, 2025

·

Stayed 2 nights

The Staff made it great experience. It started with the first gentleman we met in the Valet Parking. Friendly upbeat and prompt. From check in to check out incredible service experience.

6

Matthew

Sep 12, 2024

·

Stayed 1 night

Due to multiple events in the area and lack of resource planning, our room was not available until 6:00 PM. This was a major inconvenience and caused our party to miss several hours of the fun we were in town to enjoy.

4

Jeff

Oct 2, 2023

·

Stayed 1 night

We had a great stay until our shower/tub faucet flew out of the wall and hit my daughter's foot when she turned on the water. The staff at the desk was very helpful and understanding and said they would speak with the manager to compensate for part of our trip. However we never heard from the manager and when I checked a few days later, again I was told the manager would call and did not receive a phone call. Great hotel, I understand things break but we were unable to shower and we had to leave, a bit inconvenient.

2

Tiffany

Jun 8, 2025

·

Stayed 1 night

We arrived 1 hour after check in time and the room was not ready - I was advised it would be ready shortly. We were not allowed to access the room for another 30 minutes after arrival (1.5 hours after check-in time). At check-in were advised room service and the bar were open until midnight - when I tried to order room service a little after 11, we were informed that they’d decided to close room service early. When we went downstairs to the lobby/bar area, a front desk staff asked us to not order anything from the bar. Overall, an extremely disappointing level of service for the price point and advertised amenities.

10

paul

Oct 28, 2025

·

Stayed 3 nights

The staff was great from pulling up and the guys taking all of our stuff up to our room.Then the front desk was great answered all my questions on restaurants and things to do. I would highly recommend staying here.

6

Sharon

Feb 22, 2025

·

Stayed 3 nights

My family and I stayed at the Omni for to look at rental property as my daughter is moving to Charlotte in February. When we arrived a little early they would not allow us to check in early, even though a room was ready,unless we paid a $50.00 early check in fee. I have never been asked to pay this fee. We walked around a little and retuned a little early and they went ahead and check in.. The walls were thin, but staying on the side with the traffic was loud..The pillows were horrible, no comfort or firmness..it felt as though they put two towels in the pillow case.nothing special just downtown or as they say in uptown.

4

Kevin

Jan 25, 2025

·

Stayed 2 nights

Order room service for breakfast but my order never arrived. Waited over 1 hour 30 mins before cancelation.

10

Amanda

Mar 30, 2024

·

Stayed 1 night

The hotel system went down. They were unable to check everyone in with a computer system, and they could not print room keys. Despite all of this happening, the staff remained calm and assisted guest as quickly as possible. They continued to smile throughout my whole experience. You can tell that the staff are well trained and great at their jobs!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent Uptown location for walking to Spectrum Center, Bank of America Stadium, and dining. Some guests mention late‑night noise and a visible homeless presence around the hotel.

Related guest reviews

10

Jaime

Jun 30, 2025

·

Stayed 4 nights

Great location, everything is very close form it. Short walk to bars and restaurants as well as stadiums

10

Jamila

Apr 25, 2025

·

Stayed 3 nights

Great hotel in great location. A bit noisy but it’s the city

10

Jesse

Apr 12, 2025

·

Stayed 3 nights

This Property met the luxury and hospitality expectations. Unfortunately, downtown Charlotte has a bad homeless epidemic. In the bus stop right in front of the hotel driveway, there was a woman living in there, and literally taking bucket baths. We witnessed this all throughout the 3 days of our stay. It is an unfortunate humanitarian crisis, and for out of state visitors like us that are in the city to explore all it has to offer, it felt unpleasant. Other than that, the property felt safe inside. Also pool area won’t be opening until June 2025.

8

Ana

Jul 1, 2025

·

Stayed 3 nights

The location and property were right in the center of town

10

Bradley

Dec 16, 2024

·

Stayed 5 nights

The location.

10

Sam

Aug 19, 2025

·

Stayed 2 nights

Always top-notch service. Fun experience visiting friends in Charlotte. Perfect location to walk to ball games.

10

Vanessa

Aug 19, 2024

·

Stayed 2 nights

I went to charlotte for “ solo “ getaway/concert so safety was big for me. The Omni hotel definitely made me feel safe. I did not come across one employee who was not kind. Check in/out was easy. Walgreens, Starbucks and chick-fil-a are attached to the hotel which made it convenient if you needed something. Bars and restaurants are walking distance as well. I will definitely be staying at Omni for my next charlotte trip!

6

Kimberly

Feb 11, 2024

·

Stayed 1 night

Property is very clean and the staff is helpful and friendly. Rooms and hallways not well lit. The dim lighting made reading in the room difficult and made hallways feel slightly unsafe. The area around the hotel was quite noisy well after midnight. Yelling and sirens could be heard from our room. I would not have felt safe walking to any of the dining or shopping venues nearby.

10

Margaret

Jun 29, 2024

·

Stayed 1 night

Great location!

10

Mike

Aug 30, 2025

·

Stayed 1 night

Easy access to Bank of America stadium

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Bar and room‑service food often get compliments, but breakfast—especially the buffet—draws mixed reviews and price complaints; at times the lobby bar felt understaffed or closed earlier than expected.

Related guest reviews

10

william

Sep 9, 2024

·

Stayed 2 nights

Overall great experience, could have used a little more light in the bathroom and we had a small problem with the sink draining but was fixed promptly. Great food and bar options and great proximity to restaurants and bars, as well as the stadium.

10

Tomorrow

Aug 17, 2025

·

Stayed 1 night

My wife and I really enjoyed everything about this hotel. The bar staff were friendly and accommodating. The breakfast was superb. Compliments to the chef which whom we got to be introduced to. Heaven you are an amazing chef!! Thank you for the food experience!!!! Will definitely be back!

8

Cynthia

Oct 16, 2025

·

Stayed 1 night

The buffet was just so so for the money. Love your hotel. Check in was great!! The lady was awesome. Didn't like that i had to pay $60 for parking after paying over $300. Last time i didn't have to pay for parking. That was one of the reasons we came back. And the amazing check in! That girl was awesome!

10

Michael

Dec 23, 2024

·

Stayed 2 nights

Excellent stay! Great service, great room service food, comfy beds!

8

Shannon

Apr 28, 2024

·

Stayed 2 nights

Food was great in restaurant but service was not very good! We could have walked out and nobody would have known. Got the buffet and never was acknowledged until I got up to get my own coffee! Bar staff and rooftop bar staff were great! Overall a good stay!!

10

Danielle

Aug 13, 2024

·

Stayed 1 night

Very nice property and would stay again. My only complaint was the breakfast. There was no signage or indicator of cost for the breakfast buffet. We were shocked when we received our breakfast bill.

2

Tiffany

Jun 8, 2025

·

Stayed 1 night

We arrived 1 hour after check in time and the room was not ready - I was advised it would be ready shortly. We were not allowed to access the room for another 30 minutes after arrival (1.5 hours after check-in time). At check-in were advised room service and the bar were open until midnight - when I tried to order room service a little after 11, we were informed that they’d decided to close room service early. When we went downstairs to the lobby/bar area, a front desk staff asked us to not order anything from the bar. Overall, an extremely disappointing level of service for the price point and advertised amenities.

10

R. Nichole

May 10, 2025

·

Stayed 4 nights

Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.

10

Crystal

May 4, 2025

·

Stayed 1 night

Easy walk to Bank of America Stadium. Plenty of restaurant choices. The hotel was nice and clean. Room was cozy. The bar area was very crowded and the bartenders seemed overwhelmed so they weren’t the most attentive or friendly, but everyone deserves grace. Would definitely stay with Omni again.

8

Oseas

Oct 13, 2025

·

Stayed 2 nights

Great room, beds are medium comfort, breakfast is very poor and bland.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$239
February	$256
March	$277
April	$302
May	$293
June	$301
July	$308
August	$240
September	$267
October	$321
November	$234
December	$241

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $522	16 $300	17 $270	18 $217	19 $415
20 $200	21 $350	22	23 $475	24 $247	25 $265	26 $247
27 $201	28 $310	29 $372	30 $337

Su	Mo	Tu	We	Th	Fr	Sa
				1 $342	2 $389	3 $414
4 $1,014	5 $474	6 $499	7 $379	8 $265	9 $274	10 $265
11 $191	12 $238	13 $301	14 $301	15 $229	16 $349	17 $519
18 $331	19 $474	20 $457	21 $359	22 $247	23 $247	24 $355
25 $265	26 $359	27	28 $324	29 $215	30 $215	31 $256

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premier Room, 2 Queen Beds (Club Premier Room)

Premier Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Premier Room, 1 King Bed (Club Premier Room)

Suite (Parlor Component 1 Queen Murphy Bed)

Executive Suite, 1 King Bed

Deluxe Room, 2 Queen Beds

Premier Room, 1 King Bed

Studio Suite

Deluxe Room, 1 King Bed, Accessible

Club Room, 1 King Bed

Club Room, 2 Queen Beds

Suite, 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible

Executiveutive Suite, 1 King Bed (Club Executive Suite)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Omni Charlotte Hotel

Have a question?

Considering this hotel for your Charlotte trip?

Prices for upcoming dates