Name: SureStay by Best Western Charlotte Matthews
Address: 2501 Sardis Road North, East Forest, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $70–$108 per night
Rating: 7.35

What guests think

Across recent reviews, SureStay by Best Western Charlotte Matthews draws mixed feedback: many guests praise friendly staff, budget pricing, and a convenient location near dining, yet recurring complaints cite dated facilities, cleanliness problems, and various maintenance issues.

Elevator malfunctions and inconsistent hot water or air conditioning appear repeatedly, alongside noise and cigarette or marijuana smells drifting into rooms and hallways. Housekeeping standards vary widely, with reports of stains, mildew, pests, and unclean common areas contrasted by a smaller number of clean-room experiences. Expect a no-frills stay where attentive staff and location compete with property wear and reliability issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated with recurring elevator problems (buttons, lights, and noises); parking is generally ample and well lit.

Related guest reviews

4

Ashley

Jun 4, 2025

·

Stayed 1 night

No hot water. Lock on door was a nightmare, it was broken. Elevator had no lights on buttons and made loud noise’s when in use.

6

Rebecca

Jun 8, 2025

·

Stayed 1 night

The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.

8

Sierra

Apr 4, 2025

·

Stayed 2 nights

I liked the abundance of parking as most places struggle with having enough spots. I liked the comfort of the room.

4

Gary

Mar 31, 2025

·

Stayed 1 night

Several things bothered me. The south entrance had a hugh hole in the pavement. The snack machine did not work even though it was full. Drink machine would not take my coins. The bath tub was rusted in several spots. The shower's water would not stay a consistent temperature. The wallpaper in the bathroom was peeling off. The refrigerator in the room appeared to be working, but my drinks were hot the next day. Just a sad place to stay.

10

Jerome

Mar 7, 2025

·

Stayed 3 nights

Easy parking and very near to variety of restaurants and grocery stores.

4

Bianca

Jun 1, 2025

·

Stayed 2 nights

My toilet barely flushed, and my shower at one point completely stopped putting water out , and kept going from cold to extremely hot. I paid extra to get what what’s a better hotel and it was dirty. There was trash in the stairwells and the elevator made the scariest sound. I would not go back.

10

Garland

May 12, 2025

·

Stayed 1 night

Professional staff. The only real problem was the elevator buttons didn’t work.

8

Jeffrey Pagan

Jun 10, 2025

·

Stayed 3 nights

The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.

6

Nancy A

Jan 21, 2025

·

Stayed 3 nights

The hotel was not the most up-to-date. The elevator had issues and the hallways were absolutely freezing as if the air conditioning were on. The bathroom only had cold air blowing out of the vent, and if you put the heat on in the room, no matter the setting, it became a sauna within a matter of minutes. There was no way you could sleep with it on so you had to turn it off and you woke up in the middle of the night absolutely freezing. There were no directions on how to operate the safe and the coffee was terrible. There was one small waste basket in the bathroom, which we had to empty ourselves twice. There needs to be more waste baskets throughout the room. Since room service is not done unless you ask for it, we were constantly looking for someone to give us towels because we were only given two towels and two washcloths and we were going to be there for three nights. I would not recommend this hotel under any circumstances to anyone.

8

KELLY

Apr 7, 2025

·

Stayed 2 nights

The property was in a good location, close to many attractions. There was plenty of well lit parking. The rooms were clean and appeared to be well maintained. Overall for the price I was very happy.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with multiple mentions of dirty or stained rooms and bathrooms, mildew, pests (ants, roaches, and some bed bug reports), and smoke odors; a few guests did note clean rooms.

Related guest reviews

2

Tisha

Mar 16, 2025

·

Stayed 3 nights

Room smelled musty and moldy. Cracked paint on the walls, very disappointing. Could not stay.

6

Julie

Jun 1, 2025

·

Stayed 1 night

The bathroom had mildew and soap scum in the tub.

2

Rebecca

Feb 25, 2025

·

Stayed 1 night

DONT WASTE YOUR TIME. The entire flooor smelled like cigarettes. The bath had hair and the shower pressure kept going weak along with the temperature. I didn’t stay.

2

Nancy

Jun 27, 2025

·

Stayed 2 nights

Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there

4

Dominik

Jun 2, 2025

·

Stayed 3 nights

The room had a bunch of ants, the carpets had weird red stains, the bathroom had a lot of mildew, there was old shampoo on the shower handles when I first used the shower, and the counters and coffee weren't wiped down when I arrived and were really dirty

2

Porsha

Nov 28, 2025

·

Stayed 1 night

Bed bugs

4

Ashley

Apr 14, 2025

·

Stayed 3 nights

The staff was really great but the rooms were unkempt, leaky faucets and toilets . I found a used bandaid in my freshly “cleaned “ bed when we had to switch rooms because of poor plumbing , the bathrooms had hair on the floors and the smoke from cigarettes travelled to our non smoking rooms. The best thing about this place was the staff - all super friendly and accommodating but the rooms were very unclean.

2

Shaun

May 11, 2025

·

Stayed 3 nights

Outside smelled like pee and cigarettes, inside was unclean. Toilet not flushed. Water temp/pressure wildly inconsistent. Late night there were people running yelling clapping down the halls. TONSSSS of weed and cigarette smoke coming through to our room late night which woke us up. I don’t believe the sheets were cleaned right. Very gross hotel

2

Edgar

Aug 31, 2025

·

Stayed 1 night

As soon as i walked into the room and walked over to the beds theres was bedbigs walking around in it

6

Michael

Apr 30, 2025

·

Stayed 2 nights

It was clean, but needs upgrading. Outlets on lamp would not hold a charger, they were worn out. Furniture all scuffed up, walls had chips and rough spots. Housekeeping never came.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and comfort is inconsistent, with reports of hard or sagging mattresses, noisy or ineffective A/C, odors, and noise from hallways or stairwells; some guests found beds comfortable.

Related guest reviews

6

Kenneth

Jun 28, 2025

·

Stayed 1 night

There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.

6

Aaron

May 17, 2025

·

Stayed 2 nights

They definitely need to do some updating. In my room paint is peeling from the ceiling, tub has mold, and tub dripping. On a positive note, the bed was comfortable. If you don’t mind some of the things I wrote it wasn’t a bad experience.

8

ryan

Apr 27, 2025

·

Stayed 5 nights

The room was clean and comfortable while the building overall would benefit from cosmetic improvements. Breakfast was ok, but you had to present a ticket which you had to acquire from the front desk every day. Never experienced that anywhere else. Only real complaint is that I could frequently smell pot from my room which was right next an outdoor stairwell.

2

Andrea

Apr 27, 2025

·

Stayed 1 night

Very disappointed booked king room gave me 2 doubles first room ac sounded like a freight train 2nd room shower was just a drip water either very hot or cold nothing in between carpet in both room stained

4

Tina

May 20, 2025

·

Stayed 2 nights

Dated hotel in need of repairs. Convenient location.

4

Bernard

Jun 9, 2025

·

Stayed 2 nights

The mattresses were awful. The pillows were worse and the sheets were cheap and thin. Musty smelling rooms.

2

Matt

Mar 31, 2025

·

Stayed 1 night

Terrible toilet that whistle everything looks old and nasty front desk clerk took a photo of my license forgot to give it back then I remembered went back down after trying to get some sleep after all the noisy people at the inn n then he got mad when I saw my license n I reached over to get it after he wouldn’t make eye contact with me

6

Mukeni

Oct 20, 2024

·

Stayed 2 nights

The staff were kind, the carpet needs to be changed, the couches had stained, elevator needs to be fixed, the room smelled like smoke and every morning the hallways around 8am to 9am smelled like pot.

8

Dana

Aug 18, 2025

·

Stayed 1 night

The staff here were nice, but the pictures look better than the facility itself. Once I arrived, the outside of the facility was very old and outdated, and once I got inside even more, so my room was clean, again. It just looked very old. I did not have any problems with staffing or anyone there as far as the ambience go. It just wasn’t up to my standards. I personally would not go back.

8

Johnny

May 14, 2025

·

Stayed 1 night

I was on the 3rd floor but the suffered Internet issues. It wouldn't stay connected. dear done?not just crappy Internet service?

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Service

Service is often praised as friendly and accommodating at check-in and during breakfast, though there are complaints about unhelpful or absent front-desk staff and occasional check-in or key issues.

Related guest reviews

10

Karen

Jun 3, 2025

·

Stayed 1 night

Staff was friendly and helpful.

10

Annette

Apr 7, 2025

·

Stayed 1 night

The staff was very friendly with us. The only thing that I did not like is that our key cards kept deactivating even without having them near our cell phones.

10

Jammie Rose

Jul 9, 2025

·

Stayed 1 night

The staffs are accommodaing.

10

Terra

Jun 3, 2025

·

Stayed 1 night

Great customer service

4

Erick

May 31, 2025

·

Stayed 3 nights

Soon as we got there we couldn’t get to the room cause the computers were down. But I can say the guy at the front desk was really professional

10

marius c

Apr 28, 2025

·

Stayed 2 nights

Staff

6

michael

May 31, 2025

·

Stayed 1 night

The property sucks and the staff.

2

Antonio

Aug 26, 2025

·

Stayed 2 nights

Try to check in no one ever come to front desk

10

Keshon

May 11, 2025

·

Stayed 1 night

Check in went very smoothly, staff very nice and friendly

2

Rachel

Jun 9, 2025

·

Stayed 1 night

The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.

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Location

Location is convenient for dining and shopping (including a Chili's next door) and easy parking, but several guests felt uneasy due to activity in and around the parking lot.

Related guest reviews

8

Alfredo

Mar 29, 2025

·

Stayed 2 nights

I like this property because it was right beside chilis

10

Quincy

Oct 13, 2025

·

Stayed 2 nights

Convenient

6

Tai-Lynne

Jun 2, 2025

·

Stayed 4 nights

Overall the area where the property was at was close to some malls you can do walking distance. Hotel is good for a quick stay. But some maintenance needs to be done In hotel. I had a friend stay the night and they ended up getting sinus congestion because rooms didn’t have cleanliness to vacuum nor sirculation of air and the smell from the air conditioner. So some things need to be fix.

10

Jerome

Mar 7, 2025

·

Stayed 3 nights

Easy parking and very near to variety of restaurants and grocery stores.

4

Cindy

Apr 25, 2025

·

Stayed 7 nights

While the staff was nice, I didn’t really feel safe as a woman traveling by herself staying at that facility. In my room particular, when I got there and went to look out the window, there was a homeless man with a bunch of trash and garbage bags right below my room. The rooms air conditioner did not get very cool, the coffee maker did not work, and most of the outlets did not work. And although I was offered to change rooms, I had just unloaded all of my stuff, so did not go with that. The sheets Are of the cheapest quality, the kind that make you sweat. I think a lot of people who do not have homes stay here, a lot of construction workers, so while a man might feel fine staying here, I am a traveling registered nurse and I did not feel fine.

10

Linda

Jun 23, 2025

·

Stayed 1 night

Great location, friendly staff, excellent rooms

8

KELLY

Apr 7, 2025

·

Stayed 2 nights

The property was in a good location, close to many attractions. There was plenty of well lit parking. The rooms were clean and appeared to be well maintained. Overall for the price I was very happy.

10

Alexis

May 19, 2025

·

Stayed 2 nights

We enjoy our stay and it was nice and really liked that chillies was right next door.

2

Annemarie

May 15, 2025

·

Stayed 1 night

I checked the reviews before booking—this place had great rating, and I figured we could manage a short night in an older hotel. Big mistake. While North Carolina’s roads are beautiful, the hotel’s parking lot was had potholes, trash on the ground, and overflowing garbage bins. Several homeless scattered around the parking lot which made the area feel unsafe with my daughter. Inside, the smell of marijuana. The elevator had some issues, the sheets looked old and worn. The only other access out of the hotels was via outdoor stairs, which had several blind spots—and one had a homeless person. Really! We stayed in the room for a short time left at night, rushing to our car and booking a different hotel. Never again.

10

DIANE

Apr 1, 2025

·

Stayed 1 night

Old property but clean. Staff is great. Beds are comfortable. Safe are. Easy parking. Good location

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Dining

Breakfast feedback is mixed: some guests enjoyed it and praised the attendant, while others found limited variety or below-average quality; a ticket is sometimes required to access breakfast.

Related guest reviews

6

Christopher

Mar 10, 2025

·

Stayed 4 nights

The hotel itself wasn’t too bad. I had a woman across the hall smoking so much weed I was getting high. I complained but nothing was done about it. There is no housekeeping and I only had 2 towels. Breakfast was nothing special. I only ate it once during the 4 days I was there.

6

Rebecca

Jun 8, 2025

·

Stayed 1 night

The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.

6

Robert

Jan 19, 2025

·

Stayed 1 night

Hotel was okay. Could use some updates in bathrooms. The mini fridge never got cold. Breakfast was below mediocre and did not continue to eat. Otherwise not bad for the price for a quick stay

8

ryan

Apr 27, 2025

·

Stayed 5 nights

The room was clean and comfortable while the building overall would benefit from cosmetic improvements. Breakfast was ok, but you had to present a ticket which you had to acquire from the front desk every day. Never experienced that anywhere else. Only real complaint is that I could frequently smell pot from my room which was right next an outdoor stairwell.

10

haleigh

Feb 10, 2025

·

Stayed 1 night

Very friendly service and great breakfast

8

Cheryl

Feb 3, 2025

·

Stayed 3 nights

Friendly staff. Good free breakfast. Very nice stay. Thank you very much

10

Enkelejda

Nov 24, 2024

·

Stayed 8 nights

Excellent service very clean! A lot of breakfast! Very friendly front desk! Worthy of the money!

4

Debbra

Nov 3, 2025

·

Stayed 1 night

There were not many eggs/meat to eat. No oatmeal or fresh fruit. The elevator would not have passed inspection (especially in our home state)! The bathroom faucets needed maintenance. The bed was comfortable and we slept well.

4

Kimberly

Jul 13, 2025

·

Stayed 2 nights

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.

10

Lisa

Dec 13, 2024

·

Stayed 1 night

Nice room for the price. Excellent breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$73
February	$82
March	$78
April	$81
May	$90
June	$75
July	$82
August	$81
September	$74
October	$73
November	$80
December	$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $75	15 $73	16 $70	17 $76	18 $103	19 $98
20 $84	21 $89	22 $90	23 $90	24 $90	25 $108	26 $108
27 $89	28 $90	29 $91	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $107	3 $107
4 $89	5 $89	6 $89	7 $90	8 $90	9 $108	10 $107
11 $89	12 $89	13 $90	14 $90	15 $90	16 $108	17 $107
18 $90	19 $90	20 $90	21 $90	22 $90	23 $108	24 $108
25 $90	26 $90	27 $90	28 $90	29 $90	30 $108	31 $108

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay by Best Western Charlotte Matthews

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Prices for upcoming dates