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SureStay by Best Western Charlotte Matthews


Amenities

  • Parking

  • Non-Smoking Rooms

  • Business Center

  • Dry Cleaning

  • Housekeeping

  • Banquet Facilities

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Property description

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. This hotel also features a banquet hall and a vending machin...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, SureStay by Best Western Charlotte Matthews draws mixed feedback: many guests praise friendly staff, budget pricing, and a convenient location near dining, yet recurring complaints cite dated facilities, cleanliness problems, and various maintenance issues.

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Facilities

Dated

Cleanliness

Poor

Service

Friendly

Location

Convenient

Was this helpful?

4

Kelly

IAN-logo

last week

·

Stayed 2 nights

This is an older hotel that is getting a much needed renovation, but the rooms that are available need work with plumbing and beds. Our bed was horrible, old and you could feel the mattress springs.
This is an older hotel that is getting a much needed renovation, but the rooms that are available need work with plumbing and beds. Our bed was horrible, old and you could feel the mattress springs.

8

Whitney

IAN-logo

2 weeks ago

·

Stayed 1 night

Breakfast was great just no protein as far as meats but sustainably enough
Breakfast was great just no protein as far as meats but sustainably enough

2

CAROLINA

IAN-logo

Apr 13, 2026

·

Stayed 3 nights

Then room was a disaster, full of old and dusty furniture. Mold from top to bottom and under construction that were not advised before booking. I will not stay here even it is free!!
Then room was a disaster, full of old and dusty furniture. Mold from top to bottom and under construction that were not advised before booking. I will not stay here even it is free!!

10

Robert

IAN-logo

Apr 12, 2026

·

Stayed 3 nights

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.

10

Lauren

IAN-logo

Mar 30, 2026

·

Stayed 1 night

Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.

2501 Sardis Road North, East Forest, Charlotte, Charlotte (and vicinity), North Carolina, United States of America

Location

Located in Charlotte (East Forest), SureStay by Best Western Charlotte Matthews is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. This hotel is 8.4 mi (13.5 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.

McAlpine Creek Greenway(1.7 miles)

Novant Health Matthews Medical Center(2.5 miles)

Idlewood Shopping Center(2.9 miles)

Bowlero Matthews(3 miles)

Sportsplex at Matthews(3.6 miles)

Independence Shopping Center(3.8 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

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