Is parking available at the property?

Self parking is available on-site for a fee of USD 35 per night. Valet parking is also offered at a fee of USD 50 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 11:00 AM for a fee of approximately USD 30.00 per person.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of USD 50 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and facilities. However, specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Charlotte, just steps from the Charlotte Convention Center and an 8-minute walk from Bank of America Stadium. It is approximately 0.6 miles from Spectrum Center and 0.4 miles from NASCAR Hall of Fame.

What are the hotel policies for guests staying with children?

Up to 3 children aged 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

The Westin Charlotte Hotel in Charlotte, USA

Average nightly price at The Westin Charlotte by month, last 12 months (USD)
Month	Average price
January	$248
February	$286
March	$344
April	$336
May	$347
June	$359
July	$332
August	$321
September	$340
October	$343
November	$258
December	$241

What guests think

At The Westin Charlotte, guests consistently praise the friendly staff, comfortable beds, and walkable uptown location near the convention center and Bank of America Stadium, though ongoing renovations, parking hassles, and occasional service or housekeeping lapses do arise.

Rooms are generally comfortable with great views, but some feel dated, can be noisy near elevators, and a few reported maintenance issues or confusing Wi‑Fi access. Facilities like the bar and fitness center receive compliments, yet the lack of a pool, temporary closures, and limited late‑night food are noted. Breakfast often stands out, although prices and delays during big events come up. Expect a comfortable stay with trade‑offs around renovation and big‑event logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Bar and fitness center draw praise, and EV charging is available. Renovations and lobby navigation, confusing or limited parking, occasional gym closure, and the lack of a pool are recurring complaints.

Related guest reviews

6

Declan

Dec 8, 2024

·

Stayed 1 night

No Valet parking Lobby was under construction Poor signage to let you know where the lobby was

10

Tangela

Nov 16, 2025

·

Stayed 1 night

Bar was Great! Tried a drink called Apple as Blossom and it was Awesome!! Bartender was awesome.

8

Kevin

Aug 8, 2025

·

Stayed 1 night

Parking was confusing. I exited at the nearest door I found myself far away from the entrance. It was raining and I had to carry my luggage way around the regions building. I’m hard of hearing and the pleasant girl at the desk was very soft spoken. It was very hard to hear her.

10

Joel

Nov 5, 2023

·

Stayed 1 night

Hotel staff is incredibly friendly and helpful. Very convenient location for a Panthers game. Our only disappointment is the fitness center was shut down and there was no notice of this when we made our reservation.

10

Melissa

Aug 4, 2024

·

Stayed 4 nights

The location was great. I would have love if the hotel had a swimming pool.

10

Nancy

Jun 24, 2025

·

Stayed 2 nights

Nicely appointed rooms, good amenities, gym is awesome, that bed is heavenly. Can walk to so many attractions, easy access and just 15 minutes from CLT airport.

10

Praful

Jul 2, 2025

·

Stayed 1 night

Clean hotel, clean rooms, great location, great bar, and very convenient EV charging on site

10

Doug

Jun 24, 2024

·

Stayed 2 nights

With the renovations it made a little hard to navigate the lower level lobby and checkin

10

everette

Feb 6, 2023

·

Stayed 2 nights

Well rounded hotel. Only thing missing is the pool/hot tub.

10

Tiffany

Jul 12, 2024

·

Stayed 1 night

The parking situation at The Westin is something to be desired. Unless you check in way early for a big event in Charlotte, valet will be filled and you’ll have to navigate the god-awful underground parking deck. Otherwise our stay was great. Just beware of the parking.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms and common areas as very clean. However, several report lapses such as stained or dirty linens, hair in bathrooms, lingering odors, and occasional missed service.

Related guest reviews

10

Taccara

Sep 15, 2025

·

Stayed 2 nights

Great location, very clean and amazing beds!

10

Marie

Dec 15, 2025

·

Stayed 1 night

Friendly staff, clean room.

4

Dajeri

Jan 30, 2023

·

Stayed 1 night

There was a dirty towel and hair all over the bathroom floor and stains on the sheets I had to double pay for parking after I already paid for the valet parking

8

Madeline

Jun 16, 2025

·

Stayed 2 nights

Pretty, great view and location, nice staff, great breakfast! Room was out of shampoo and some dirty items left behind, bathroom vent didn’t work

6

Carlos

May 16, 2025

·

Stayed 2 nights

Our arrival was less than pleasant due to a strong smell in the room.

2

John

Jun 20, 2024

·

Stayed 1 night

Dried blood on pillows, bed sheet and towel. Completely disgusted.

4

Austin

May 4, 2024

·

Stayed 1 night

The rooms were unclean and our room was NOT ready by check in. The rooms were missing basic items like tissues. The shower was dirty with previous peoples’ hair. The beds were made poorly. Food overpriced. Parking very confusing.

10

Sabrina

Aug 10, 2025

·

Stayed 1 night

Great place. Will be back again soon! Very clean, beautiful establishment, and conveniently located!

10

Jonathan

Jul 2, 2025

·

Stayed 1 night

Very nice property. Clean and spacious rooms with large showers.

10

Roben

Jul 7, 2025

·

Stayed 1 night

The hotel is in the heart of Charlotte. Every place was in walking distance. The rooms were very nice. Loved the bed and pillows. Nice restaurant in the hotel as well.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with very popular beds, good showers, and some great city views. A number feel dated or have issues like elevator noise, inconsistent water or AC, and Wi‑Fi access that requires membership.

Related guest reviews

10

Kay

Sep 9, 2024

·

Stayed 1 night

Great location to walk to Bank of America stadium. Room was very comfy and rain shower felt great!

10

Virginia

Apr 27, 2025

·

Stayed 1 night

Wonderful stay at the Westin. I sleep better there than at home. The rooms are so comfortable and the bedding is superb!!

8

Gordon

Mar 29, 2025

·

Stayed 5 nights

Modern hotel situated close to the Convention Centre. Comfortable stay in a modern and well furnished room. Only two oddities. 1. Housekeeping didn’t show up on one of the five days I stayed there. 2. Intermittently, it was impossible to get cold water in the sink even after running the tap for five minutes plus.

4

Jennifer

Jun 3, 2024

·

Stayed 1 night

The property is currently under renovations, which I wish I'd known when I made the reservations. Our room was one that hadn't been renovated yet, and the A.C. didn't work properly, so we were pretty warm throughout the night. Our friends stayed at the property the same time, and they were in a newly renovated room. We paid the same price for our room that they paid, which I think shouldn't have been the case. I feel that the property should let potential guests know ahead of booking that they may be booked in a room that isn't newly renovated, but the price should definitely reflect that. I am not sure I will return.

8

James

Aug 21, 2025

·

Stayed 2 nights

Nice hotel but the rooms were dated and lacked some modern amenities.

10

Jonathan

Jul 2, 2025

·

Stayed 1 night

Very nice property. Clean and spacious rooms with large showers.

4

La'Toya

Mar 16, 2025

·

Stayed 2 nights

I recently stayed at the Westin Hotel, and while there were some positives to my experience, I was quite disappointed with the room placement. I was assigned a room directly next to the elevator, and it severely impacted the quality of my stay. The constant noise from the elevator, including the dinging and the sound of people coming and going, made it difficult to get a good night's sleep. The room itself was fine – spacious, clean, and well-appointed, as you would expect from a Westin property. However, the noise was unbearable at times, and it felt like a huge oversight to be placed in such a location. I would recommend anyone booking a room here to request one far away from the elevator if possible. Overall, the stay could have been much more enjoyable if I hadn’t had to deal with the constant interruptions throughout my stay. I’ll consider returning, but only if I can ensure a room in a quieter location, offer free breakfast, and parking Feel free to adjust the tone or details depending on your actual experience.

10

Colette A

Jan 8, 2025

·

Stayed 3 nights

Heavenly beds were truly heavenly!

8

Carlos

May 11, 2024

·

Stayed 1 night

Everything was great, with the exception of the access to WIFI. The hotel requires us to become a member of some kind of group in order to access the internet for free, which I did not accept since I don't want my data to be shared with a third party. Therefore, I did not have access to the hotel's WIFI.

10

Tay

Feb 23, 2025

·

Stayed 1 night

The view from the city was immaculate. I would stay here 1,000 times if I could. 10/10 experience

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and helpful across departments, with several effective recoveries. Some guests encountered check‑in mishaps or slow, unresponsive dining service during busy periods.

Related guest reviews

10

Channon

Aug 26, 2024

·

Stayed 3 nights

This was one of the best customer experiences I’ve experienced. The staff was excellent from A to Z!!!

2

Raju

Jan 12, 2025

·

Stayed 1 night

Horrible service. No glasses in room. Only 1 robe. Not enough coffee. Ridiculous charge for milk for coffee. No shower caps in bathroom. Not a good experience . Wouldn’t recommend. Was threatened with parking after 15 minutes while waiting to check in.

2

Scott

Oct 22, 2023

·

Stayed 2 nights

When check in is at 4pm, and you show up at 4:45 to check in & you get told that it’s going to be at least another HOUR before your room is ready is beyond unacceptable. When you’re paying $600 a night for a room, you’d think it would be ready at the listed check in time. We weren’t offered any sort of apology or anything. Next day, went to the bar/dining area for dinner. Food took over an hour and a half to show up, and when it did it was wrong, over cooked, and inedible. It wasn’t our servers fault, but again no manager ever came to talk to us or any table in the dining area, anything. We have stayed here before and it was fine, but this visit has changed our opinion of the Westin brand hotels.

10

Gloria

Jan 29, 2025

·

Stayed 1 night

The front desk was very helpful in fixing my issues with the room service. I believe their names with Shania and Paul. They were very regretful and were able to resolve the problem.

10

Lisa

Oct 6, 2025

·

Stayed 3 nights

Excellent valet service, friendly staff, clean rooms with daily maintenance service!

10

James

Oct 21, 2024

·

Stayed 1 night

It was a busy night bc of the event or concert and the staff was always pleasant even amongst the chaos. Just amazing awesome

10

Rosangela

May 4, 2025

·

Stayed 2 nights

Great property. Friendly and helpful staff.

10

Adam

Jan 9, 2024

·

Stayed 1 night

Hotel was fantastic. Staff was very accommodating and kind. We attended the ACC Championship Game, GO NOLES! and the staff from the from desk to the security and everyone in between was so kind. Enjoy the hotel and would 100% stay there again based on the experience.

6

DAVID

Nov 23, 2024

·

Stayed 1 night

The check in was the worsted I have ever had. I am a sponsor for NASCAR and I will never stay at this hotel again.

10

Antonio

Oct 15, 2025

·

Stayed 2 nights

Staff was excellent especially Jayla at the front desk

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central uptown location with easy walking access to the convention center, Bank of America Stadium, and dining; light rail is nearby. A few note it feels more business‑district than neighborhood‑y.

Related guest reviews

10

Taccara

Sep 15, 2025

·

Stayed 2 nights

Great location, very clean and amazing beds!

10

Josh

Jun 16, 2025

·

Stayed 1 night

Great hotel in a excellent location!

10

Aaron

Jun 10, 2025

·

Stayed 1 night

Very nice hotel. Beds were comfortable and the location to the Bank of America Stadium was very convenient.

8

chris

Sep 8, 2024

·

Stayed 1 night

Easy to walk to Bank of America Stadium!

10

Jeffrey

Oct 12, 2025

·

Stayed 1 night

Check in was quick. Room was very comfortable and nice. Convenient walk to the stadium for the game!

10

Brian

Oct 7, 2023

·

Stayed 1 night

This hotel is in the center of pretty much everything in the city. 3 blocks from Bank of America Stadium, a 1 1/2 blocks from the NASCAR Hall of Fame and about 5 blocks from the arena. Plenty of restaurants and bars within walking distances as well. All the staff I interacted with was friendly and professional.

10

Marguerite Clemons

Mar 23, 2025

·

Stayed 2 nights

Next door to Wholefoods and Charlotte Convention Center.

10

Deborah

May 19, 2025

·

Stayed 1 night

This is a beautiful property with a friendly informative staff, luxurious bedding and amenities. It is centrally located in downtown Charlotte, about 15 minutes or less from the airport.

10

Roben

Jul 7, 2025

·

Stayed 1 night

The hotel is in the heart of Charlotte. Every place was in walking distance. The rooms were very nice. Loved the bed and pillows. Nice restaurant in the hotel as well.

8

Andrew

May 31, 2025

·

Stayed 1 night

The room was great and the little amenities like the roll on essential roll was lovely. The parking situation is a challenge because the structure is super tight and confusing but whatever. It’s more in a central business district type location so it’s not walkable to a ton of local spots but renting a scooter made all the difference. Easy to walk to the Whole Foods which is great. Would stay again for sure.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise and the bar/restaurant quality is often highlighted. Downsides include limited or no late‑night options, long waits during events, occasional room‑service issues, and higher prices.

Related guest reviews

10

Odange

Dec 18, 2022

·

Stayed 2 nights

The hotel facility was nice, very clean, lots of restaurants, walkable activities and shopping. I enjoyed the breakfast buffet. Great food and staff. Celeste at the breakfast restaurant was awesome, very helpful, nice and professional.

10

Clinton

Oct 19, 2024

·

Stayed 1 night

There is no late night food at all. That’s the only problem.

10

Vanessa

May 9, 2025

·

Stayed 1 night

Stayed here one night for a concert at Bank of America Stadium. Valet was closed because of the vast amount of people checking in, but it wasn’t a big deal to self park. The hotel was totally packed because of the show, so there were lines to get on the elevator, long waits at the restaurants, etc. But considering the crowds, the staff handled things well. They went out of their way to accommodate us or give us alternate options. After the concert when the crowds were especially large, they opened the service elevator to help move people more quickly which I appreciated. The only constructive feedback I have is to have more staff and stay open a bit later after the concert. There were signs for pizza until midnight after the show, but the lines were so long that they sold out before a lot of people could get food. The front desk has some shelf stable snacks (chips, cookies) and cold drinks for sale which was very much appreciated!

10

John

Jun 16, 2025

·

Stayed 3 nights

I stayed for a few nights while attending the Design-2-Part trade show. Service was great, very friendly and attentive as required. My needs were few, but service at the bar was great, my room was always clean and well appointed. The space was perfect for my needs. The person that greeted me each morning at the breakfast buffet was amazing. She has a great personality, and she is a perfect fit for that position. The entire staff in that area was great and the breakfast was AMAZING each morning! I gained 4lbs while there and I might blame the breakfast, LoL. I was completely satisfied with my stay!

10

CHRISTINE

Dec 8, 2024

·

Stayed 1 night

Location was prime. Room was well appointed and very nice. Breakfast (room service) was fast, large portions, and delicious! Staff was super friendly. Excellent visit!

10

Wendy

Apr 2, 2023

·

Stayed 1 night

Beautiful hotel in uptown Charlotte- both the restaurant and bar have excellent food and drinks and an elegant relaxed atmosphere. Hotel rooms and common areas are clean and well kept

10

Adrianna Edge

Dec 5, 2022

·

Stayed 2 nights

Food very pricey for very small quantity.

8

Annalee

Mar 25, 2025

·

Stayed 1 night

Room service food was below par

10

Meredith

Oct 7, 2024

·

Stayed 1 night

Exceptional hotel with top notch service. My mom and I raved about the mattress and pillows! We treated ourselves to dinner at the hotel restaurant. The ribeye was mouth-watering and my salmon dish was savory and comforting. We also thoroughly enjoyed our craft cocktails. Nick was a gentleman and took great care of us. Highly recommend this lovely hotel and JP’s restaurant!

8

Mark

Nov 4, 2024

·

Stayed 2 nights

Clean and quiet. Comfortable beds and good hot shower. Very fast elevators ! Late night meal at the in-hotel bar and grill was great. Friendly staff. Not the cheapest deal with the flight included, but I would stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $294	2 $298	3	4	5 $514	6 $298	7 $332
8 $307	9 $331	10 $371	11 $1,165	12 $380	13 $301	14 $301
15 $271	16 $329	17 $421	18 $1,142	19 $575	20 $321	21 $295
22 $320	23 $302	24 $281	25 $284	26 $282	27 $281	28 $288
29 $292	30 $301

The Westin Charlotte

Prices for The Westin Charlotte

Monthly average prices

About this property

Location

Guest reviews of The Westin Charlotte

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Charlotte

Considering this hotel for your Charlotte trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $286	31 $281