Name: Sheraton Charlotte Hotel
Address: 555 South McDowell Street, South Tower, Second Ward, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $148–$449 per night
Rating: 8.13

What guests think

At Sheraton Charlotte Hotel, travelers frequently praise the friendly staff, convenient Uptown location, and lively amenities like the rooftop bar, pools, and on-site dining, while also noting renovations, occasional elevator delays, and inconsistent room quality across older and newer spaces.

Cleanliness and maintenance feedback is mixed, with repeated reports of weak or no hot water and occasional room defects, alongside many comments calling rooms and common areas clean. Parking typically costs about $25 per night, and some guests mention traffic noise in highway-facing rooms. Expect a convenient, amenity-rich stay, but check renovation status and room assignment details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the rooftop lounge/bar, restaurant, gym, and indoor/outdoor pools, but renovations bring occasional closures, slow or limited elevators, and some note that parking is paid. The indoor pool is sometimes cold or closed.

Related guest reviews

10

Madyson

Oct 13, 2024

·

Stayed 3 nights

2 restaurants/ bars and an indoor and outdoor pool. The hotel is gorgeous and there is an attached parking garage

10

Kenneth

Aug 18, 2025

·

Stayed 2 nights

The hotel was great overall but the elevators were horribly slow and small so if you have somewhere to go leave your room a tad bit early but overall it was great. We will be back there soon.

10

Keir Andre

Jan 2, 2024

·

Stayed 7 nights

I love that this hotel is connected to the Le Meridien hotel next door. They are connected and share amenities. You then have access to an indoor an outdoor pool, 2 ground floor bars, a rooftop bar, and games like pool, ping pong, pinball, foosball and cornhole. The only thing I didn't like is that the management forgot to book a DJ for the NYE weekend for the rooftop bar which they usually do on weekends. Otherwise, my stay was phenomenal and I would definitely stay there again.

8

Isaiah

Jun 2, 2024

·

Stayed 2 nights

The property was mostly fine, but the indoor pool was terrible. It was cold and had a metal surface for the floor. The combination of those two factors led to a dangerous and uncomfortable experience in the pool. I would stay here again if the did something about the pool.

10

Lauren

Jul 1, 2025

·

Stayed 1 night

Check in was super great! We got there at 10am and check in time is 4pm. They locked up our bags for us so we could walk around and explore uptown while we waited. The restaurant was great and good drinks. The roof top bar has great views.

6

Yolanda

Dec 18, 2024

·

Stayed 3 nights

The corner king room was very spacious, larger then an avg hotel room by far. The bathroom was extremely small, however, the hotel is undergoing renovations so hopefully an updated bathroom is in the plan. Toilet seat was pealing, bathtub had a trickle of hot water, piece of molding missing from bathroom door, and shower gel that ran out after the 1st night. Pools were closed (outside because of off season and inside due to renovations.) Excellent staff at check-in. The 3 cleaning staff I approached in my hallway didn't speak english so I wasn't able to ask them for help. Nice location in uptown Charlotte. Parking was easy but not free.

10

Lida

May 15, 2025

·

Stayed 1 night

Great for it customer service, cleanliness, parking, restaurant and number one ROOFTOP

10

Erin

Aug 22, 2025

·

Stayed 1 night

My family really enjoyed our stay here! They are still remodeling so there was inconvenience with everyone having to use the other elevators to use the indoor pool and gym, but this is to be expected with a remodel. The room was great and the fridge was obviously new since it still had the stickers inside it. LOVED that there is an indoor and outdoor pool and the convenience of the cafe in the lobby area is wonderful! A brewery, in the building and right outside the lobby, will be opening soon and we’re excited for that as well! Definitely recommend this hotel and will be back!

10

Kenneth

Aug 17, 2025

·

Stayed 2 nights

Everything ead fine but the Elevators are super old and slow

10

Linda

Mar 31, 2024

·

Stayed 1 night

None of the pools were open. The indoor pool was dirty, and not useable.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many describe rooms and public areas as very clean, while others report dirty bathrooms or fixtures, lingering odors, and occasional housekeeping lapses.

Related guest reviews

4

sheila

Mar 11, 2024

·

Stayed 2 nights

The bathroom toilet had yellow stains on the seat..bathroom ceiling in tub area was spoted with brown spots

10

Angela

Oct 24, 2025

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Stayed 1 night

Entire hotel was clean, smelt clean, felt clean. Every employee was friendly and helpful. Late night dinner from the bar was excellent.

8

rachael

Jan 21, 2025

·

Stayed 2 nights

Overall it was a nice stay. A couple of attendants at the front need to work on their “warmth” and explanation of charges etc. rather than assuming all guests are all-knowing. The room we were in was clean but you could clearly see they put “bandages” over things that needed to be fully redone. The showers were kind of a mess, and really the bathroom overall. Floors looked as if they needed a deeper clean. However we slept well and enjoyed the amenities and enjoyed our stay overall.

10

Sonya

Nov 24, 2025

·

Stayed 1 night

Spotless

6

Sonya

Sep 16, 2024

·

Stayed 1 night

My room was dirty and there was hair in the tub

4

Denisse

May 17, 2024

·

Stayed 1 night

The bathroom was not very clean and there were some hairs in the beds

10

Diana

Mar 7, 2025

·

Stayed 3 nights

Very clean

8

Felicia

May 13, 2024

·

Stayed 2 nights

The room 419 was old and carpet was dirty bathroom was dirty they need to redo tub area will never box this hotel again

2

Barry Bernard

Jun 16, 2025

·

Stayed 1 night

My room reeked of spray paint, shower water came out brown, hotel parking was dirty trash all over the ground, $30 to park for less than 12 hours. Construction above started 8am sharp. Hammering nails and cutting into walls.

6

James

Mar 18, 2024

·

Stayed 1 night

The cleanliness of our room was poor

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AI-generated summary based on recent guest reviews

Rooms

Room experiences vary widely: some are spacious, comfortable, and offer impressive city views, while others feel dated with very small bathrooms, dim lighting, poor views, and traffic or building noise.

Related guest reviews

4

Courtney

Sep 29, 2024

·

Stayed 1 night

I would never stay here again for multiple reasons!! I wish they would let me post pics of our beautiful view (not)!! So it look like we are on the roof of a prison with active work going on right outside the window. I picked this hotel specifically for the views and got stuck with this view on the second floor 😡 you should see it, really. The usb charging ports in the room do not work. We could not charge any electronics. The exhaust fan is broken in the bathroom which turned into an un breathable sweat room within minutes of a shower. My wife almost fell in the shower due to a leaking shampoo bottle the is mounted on the wall, running down into the tub. The website boasts about the rooftop bar area which is actually not even in this hotel, but the attached hotel. Do yourself the favor of staying elsewhere!!

8

Julie

Apr 7, 2024

·

Stayed 1 night

Service was great. Bed was completely concave, thankfully I was traveling solo otherwise it would have been miserable. Everything felt a little dated but service for check in/out was great. Parking fee felt exorbitant but that’s downtown CLT.

10

Carnesha

Mar 16, 2024

·

Stayed 2 nights

Very quiet with a breathtaking view of the city.

8

Tamica

Nov 5, 2024

·

Stayed 2 nights

The hotel rooms could use some updating but for the most part I enjoyed my stay.

10

Suzanne

Oct 19, 2024

·

Stayed 1 night

Room was updated and bed was comfortable.

8

kirsten

Jan 2, 2024

·

Stayed 3 nights

The rooms are nice and spacious. Only thing was the lighting is very dim and the light in my bathroom didn’t work all the way, the switch didn’t stay on.

10

Alexis

Feb 9, 2025

·

Stayed 1 night

I was on the 10th floor in a city view room that was sooooo beautiful! I proposed here and it was amazing!

2

Jessica

Apr 19, 2025

·

Stayed 1 night

We stayed one night at the Sheraton in Charlotte, NC. I want to start by saying the staff was genuinely lovely and the property itself was clean and well-maintained, but our experience was severely impacted by the condition of the bed and pillows. The room was quite small, but that would have been manageable if we had been able to sleep comfortably. Unfortunately, the bed was like sleeping on concrete. It was unbelievably hard and unforgiving. The pillows were flat, lumpy, and offered no support. I woke up multiple times during the night in pain, and by morning, I had severe neck and shoulder pain that I’m still dealing with days later. My range of motion has been significantly limited, and I have never had a hotel bed cause me this much discomfort. My husband also woke up sore, though thankfully not to the extent that I did. I truly cannot overstate how awful the bed was. It was the worst sleep surface I have ever experienced, and I have stayed in everything from budget motels to high-end resorts. While everything else about the property was fine, the entire point of a hotel stay is to rest, and that just was not possible here. I would not return or recommend staying unless the beds are replaced

8

Ethan

Nov 12, 2025

·

Stayed 1 night

Everyone working the front desk was extremely friendly and helpful. The room was spacious enough, and cleanly enough. The price was very decent for the hotel having downtown accessibility. Conversely, the parking was a bit pricely, but it was convenient, and I appreciated the in-and-out privileges that came with it. My only real complaint is with noise. From ~2 AM - 7 AM, there was relative quiet, but anytime outside those hours, the noise of cars from the higway behind the hotel is very present, and very very annoying. My running the fan for my room was not enough to drown that noise out once the morning rush began. But if you're a heavy sleeper, this spot will definitely be perfectly fine for you.

8

Katherine

Mar 16, 2025

·

Stayed 1 night

The room was not the best kept: there was a random white mini fridge just sitting under the desk as if there was no other place they could find to put it (or no other color to better match the decor). No closet in the room or place to hang clothing. The back of the bathroom door was falling apart, I assume the wood was warped from water damage. There was a loud noise about every 20 minutes all night in the room.

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Service

Staff are frequently praised as friendly and helpful, but service varies, with slow or problematic check-in, communication or billing issues, and an isolated overnight security incident reported.

Related guest reviews

10

ANTHONY

Apr 28, 2025

·

Stayed 1 night

I had a wonderful experience staying at the Sheraton Charlotte Hotel. From the moment I arrived, the staff was friendly, welcoming, and made the check-in process easy. My room was clean, spacious, and very comfortable, with all the amenities I needed for a relaxing stay. The hotel's location is excellent — close to downtown, restaurants, and attractions, yet still peaceful. I also really enjoyed the modern feel of the hotel and the great on-site dining options. The service throughout my stay was consistently attentive and professional. Overall, the Sheraton Charlotte Hotel exceeded my expectations. I would definitely recommend it to anyone visiting Charlotte, whether for business or leisure, and I look forward to staying here again in the future!

6

Joshua

Jun 10, 2024

·

Stayed 2 nights

Checked in early and was informed my room wasn't ready yet, so my phone number was taken to give me a call when it was. I ended up calling the hotel myself as it was already an hour and had not heard back. Was informed my room was ready but wasn't given a reason why I didn't get a call back. Eventually I got the call to inform me my room was ready over 3 hours later, I was already in by then. Can't understand how they could forget one of their guests...smh

4

William

Oct 15, 2024

·

Stayed 3 nights

My positive is the gym at the Sheraton has everything you need no matter your fitness level. Unfortunately the customer service needs a lot of work. I made this a three day stay and the day before checkout I decided to check out my bank activity. Well well, my Expedia quote for the stay was $768 but……the property hit me with a charge of $1,258!!! When I noticed the problem I called the front desk and got zero empathy and the front desk said I need to come down myself and find the manager. Long story short the manage eventually told me the accounting department had made a mistake. I asked “Peter” the manager when would he be talking to accounting and he said”this morning””. I gave him my cell number and asked him to call me after he speaks to accounting. Peter didn’t call so I reached out to customer service for Expedia and was on a chat with them for an hour before this could get fixed. I got no “sorry” or anything from the property. You would think they would at least have comped a night but no. If you stay here be prepared for less than stellar customer service and most of all…..CHECK what they are actually charging you!!

10

Isabell

Jul 4, 2025

·

Stayed 1 night

I live close to Charlotte, this was a special night I planned for my 17 year old, here recently turned 17. He wanted to see the city lights and stay overnight in Charlotte. The staff was great, Jamelia and Stephanie was so very welcoming and helpful. The evening staff, Ron,Shenae, and Zeke was also friendly and inviting. The Sheraton has a great staff all the way around. Room was clean, both beds comfortable, nice sized bathroom, an amazing view to the city, and most importantly, it was clean and I felt comfortable staying. Will definitely be back

10

ryan

Nov 20, 2024

·

Stayed 1 night

Staff was great, especially Ron

4

Yhara

Feb 27, 2025

·

Stayed 1 night

I arrived at the hotel almost an hour after check-in started only to be told my room wasn’t ready. I had somewhere to be and did not come back to the hotel until around 10 or 11pm. I went to go check-in, and it seemed like they were still having trouble accommodating me. I ended up getting a room, despite it not being the one I’d originally booked.

10

April

Apr 25, 2025

·

Stayed 1 night

Easy check-in. Friendly staff.

2

Yamelet

Dec 1, 2024

·

Stayed 2 nights

Extremely disappointed and unsafe experience. I was woken up at 2 AM because security tried opening my room for a drunk person who didn’t even live there. Thankfully, the latch was on, but the intrusion left me feeling very unsafe. This is completely unacceptable and shows a severe lack of care for guest safety and proper checks. I expected much better from this establishment.

10

Giselle

Jul 25, 2025

·

Stayed 1 night

When we first got there the front desk staff was amazing! They were all very helpful and very pleasant. It caused such a good first impression!

2

Austin

Feb 26, 2025

·

Stayed 1 night

Here is the list why not to stay here: 1) when I went to check there was no one at the registration desk. I waited 20 minutes and had to walk back out to ask valet guy to find someone for the front desk. 2) the room was not ready. At 11pm at night! I traveled for 9 hours and wanted to rest. 3) the room I booked with a king bed wasn’t available. I had to get twin beds. I’m tall and the small beds don’t work. 4) loud banging started at 8am. While I was trying to take my morning meetings online I had to keep muting myself because the banging of construction the floor beneath me was so loud! 5) no hot water! Tried to take a shower with cold water only. Terrible. 6) the iron didn’t work.. So I had to show up to my meetings. Looking tired from no rest and hammering all morning. No shower. And no pressed suit!! Sucks.

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AI-generated summary based on recent guest reviews

Location

Convenient for Uptown, Spectrum Center, and Bank of America Stadium, with many attractions walkable; a few guests found the walk longer than expected or noted limited nearby non-hotel dining.

Related guest reviews

10

Nancy

Jun 7, 2025

·

Stayed 1 night

Walkable to uptown

10

Crystal

Jun 2, 2024

·

Stayed 2 nights

If you are planning to walk to Bank of America stadium it is not as close as we thought was BUT it is still managable to walk if you are in good shape and have no physical issues. Staff was so great and beds are sooooo comfortable

10

Steven

May 31, 2024

·

Stayed 1 night

Great location, we were able to walk to everything

8

Denise

Jun 22, 2024

·

Stayed 4 nights

The Hotel is approximately eight blocks from the downtown business district. Besides the hotel restaurants, there are no other restaurants or stores within walking distance. There is a nice 24 hour gym and heated pool that wasn't heated. The outdoor pool was ok. It could have used some cleaning. My room was nice and clean.

10

Erin

Dec 30, 2024

·

Stayed 1 night

Customer service was OUTSTANDING!!! One staff associate in particular, Stephanie, was able to accommodate our early check-in request which made traveling plans run smooth. The drinks at the bar exceeded our expectations! The location of the hotel was in close proximity to the Spectrum Center and restaurants we had on our list to visit. The hotel lobby was beautiful and our city view room was nice and clean. Would highly recommend this property. 5 star rating!!!

10

Evettea

Oct 14, 2025

·

Stayed 2 nights

Very nice and clean. In the city and close to everything

8

Amy

Jun 1, 2025

·

Stayed 1 night

The location was perfect for the Bank of America stadium. The shower water did not get hot though. Feel their checkin system was slow it was explained they had computer issues.

10

Lakisha

Aug 26, 2024

·

Stayed 1 night

The hotel was pretty close to everywhere I wanted to go. A lot of dining options were walkable as well.

10

Conrad

Oct 21, 2024

·

Stayed 3 nights

conveniently located!

10

Victor

Jul 19, 2025

·

Stayed 1 night

Nice hotel close to everything in the city

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AI-generated summary based on recent guest reviews

Dining

On-site dining and breakfast earn positive comments for taste and convenience, though several guests felt the breakfast buffet was pricey and noted occasional lapses in organization or service.

Related guest reviews

10

Larry

Mar 3, 2025

·

Stayed 2 nights

Modern hotel in great location with comfy rooms and good breakfast.

10

B

May 4, 2025

·

Stayed 1 night

I was able to check in a few early and the room and grounds are nice and clean and new. The food at the restaurant wasn’t much of a selection but the dishes we ate were phenomenal!

8

Daniella

Dec 20, 2024

·

Stayed 1 night

The people working the breakfast area was very unorganized

10

Cliff

Jun 1, 2025

·

Stayed 1 night

So, we went to check in and discovered that we had been moved to Le Meridien. It wasn't a big issue since it was just next door, but it would have been nice to have been informed ahead of time. The room was very clean. The service was friendly, although the hotel elevators were a bit temperamental; sometimes they worked and took you to your floor, while other times you had to insert your key card to access your floor. It didn’t really make much sense. The food was quite good. I was just a bit let down that the continental self-serve buffet for breakfast cost $25 per person. It could have been priced a little more reasonably, especially given the amount we pay for the rooms each night.

8

Damian

Nov 17, 2025

·

Stayed 1 night

Good stay. Really comfortable and a pretty good breakfast too!

10

Erin

Dec 30, 2024

·

Stayed 1 night

Customer service was OUTSTANDING!!! One staff associate in particular, Stephanie, was able to accommodate our early check-in request which made traveling plans run smooth. The drinks at the bar exceeded our expectations! The location of the hotel was in close proximity to the Spectrum Center and restaurants we had on our list to visit. The hotel lobby was beautiful and our city view room was nice and clean. Would highly recommend this property. 5 star rating!!!

10

Anthony

Jun 25, 2024

·

Stayed 4 nights

Friendly service and the food was terrific in the Craft City brewery.

10

Mike

Sep 23, 2024

·

Stayed 1 night

Liked the ease of check in and check out. Right next to downtown Charlotte. Excellent food. Look forward to a return visit.

10

Amanda

Apr 23, 2024

·

Stayed 2 nights

We quite enjoyed our stay here. We booked two nights for a concert and were so pleased with the room and amenities. The food downstairs was delicious (absolutely recommend the short ribs with fried Brussel sprouts with basalmic reduction) and the Starbucks coffee was welcomed on our early departure. Staff were welcoming and kind, and the location was very convenient.

8

Tyler

Jul 21, 2024

·

Stayed 2 nights

Overall, the trip was great. One thing I do have a question about is the breakfast. I paid the surcharge when booking for “breakfast for two”, but was still charged separately when having the breakfast buffet Saturday. Did the surcharge not include the breakfast buffet? If so, that’s okay.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$151
February	$157
March	$190
April	$246
May	$237
June	$198
July	$224
August	$176
September	$163
October	$187
November	$165
December	$155

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $211	17 $169	18 $333	19 $230
20 $167	21 $210	22 $246	23 $255	24 $189	25 $148	26 $164
27 $163	28 $186	29 $404	30 $318

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $449	3 $284
4 $225	5 $222	6 $319	7 $222	8 $257	9 $182	10 $172
11 $186	12 $186	13 $188	14 $226	15 $238	16 $326	17 $360
18 $310	19 $254	20 $329	21 $229	22 $222	23 $211	24 $240
25 $238	26 $238	27 $352	28 $187	29 $156	30 $156	31 $156

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Junior Suite, 1 King Bed

Room, 2 Queen Beds, City View

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, City View

Suite, 1 Bedroom

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Charlotte Hotel

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Considering this hotel for your Charlotte trip?

Prices for upcoming dates