Is parking available at the property?

Free self-parking is available on-site. Limited parking is provided, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.

Does the property allow pets?

Pets are not allowed at this property. Service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 12:30 AM, and check-out is by 11:00 AM. Early check-in is available for a fee of USD 25.00, subject to availability.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the North Lake area of Charlotte, within a 15-minute drive of Spectrum Center and Bank of America Stadium. It is 9.7 mi (15.7 km) from Lake Norman and 12.2 mi (19.6 km) from Charlotte Motor Speedway.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool that is seasonal, open from June 1 to September 2. Pool access is available from 10:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children 14 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. There are no additional details provided regarding children's amenities.

Comfort Suites Northlake - Charlotte Hotel Stay

Average nightly price at Comfort Suites Northlake by month, last 12 months (USD)
Month	Average price
January	$81
February	$79
March	$87
April	$96
May	$101
June	$92
July	$100
August	$91
September	$96
October	$100
November	$92
December	$89

What guests think

Across recent reviews, Comfort Suites Northlake earns strong marks for friendly staff and a popular breakfast, while feedback on cleanliness, maintenance, and hallway smoke odors varies widely, leading to mixed experiences depending on room assignment and stay timing.

Many guests find rooms spacious and beds comfortable, and the location is convenient to the highway, mall, and dining with free parking. Recurring downsides include inconsistent housekeeping and cleanliness (hair, mold or bugs), smoke or marijuana odors in common areas, and maintenance issues like leaks, broken fixtures or ice machines, with occasional check-in delays and rare hot-water outages. Expect good value and convenient access, but quality varies by room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking and a helpful business center get positive mentions, and some guests liked the pool. Recurrent issues include nonworking ice machines, occasional Wi‑Fi problems, and sporadic comments about facilities needing repair.

Related guest reviews

2

Caleb

Sep 25, 2024

·

Stayed 2 nights

No pool, despite it being listed. Got the run around enough from employees after 8 hours of flights to put the entire Comfort Suites as a no go from now on. It’s just not worth it.

8

Nicole

Nov 15, 2025

·

Stayed 3 nights

Very clean room, easy to check-in, friendly and polite staff. Only issues were door lock wouldn’t/couldn't extend (lock wouldn’t line up with door facing) and no ice machine on floor (2nd floor). Breakfast was decent, nothing fancy, but better than no breakfast at all.

10

Ingrid

Oct 4, 2023

·

Stayed 4 nights

Great place to stay. Vallue for money. Great staff at the reception as well the guy at the breakfast. Only washing machine needs replaced. Breakfast was nice.

10

Ismael

Nov 9, 2025

·

Stayed 2 nights

The staff were very friendly, convenient location, felt safe, free parking, great breakfast offerings.

8

Silvia

Dec 14, 2024

·

Stayed 1 night

Good service, clean, comfortable bed. Internet slow and intermittent. The mall it’s nearby but not really walking distance

10

Shanna

Apr 27, 2024

·

Stayed 2 nights

Property itself is very nice. Our U-Haul was stolen from the parking lot so if you’re hailing please be sure to get a hitch lock or something!

10

Kirbryl

Aug 18, 2025

·

Stayed 4 nights

Amazing staff! John, Ms. Charlotte and Amber Williams went above and beyond to accommodate my family’s needs. The room was clean. Breakfast was delicious. The Business center was great since I had to use it for work/printing documents. This is my 2nd time staying here (extended my stay as well) and I highly recommend.

8

Kevin

Aug 25, 2025

·

Stayed 4 nights

The staff were all super helpful and friendly, special shout out to Charlotte at the breakfast buffet. Breakfast was always solid and she was always kind and welcoming. The pool looked nice, though we didn't use it. Parking was plentiful. You can easily walk to some restaurants or take a short drive to a bunch of shopping/dining. Our only complaint was finding a few areas in our room that hadn't been cleaned particularly well before our stay.

4

Heng Wei

Mar 12, 2024

·

Stayed 5 nights

the WIFI never works, device can be connected but not information can come though. The desk chair needs casters and desk height is too tall for the desk chair without casters. Not enough lighting sofa. The microwave turntable is not turning at all.

8

Kristy

Oct 15, 2023

·

Stayed 1 night

There were no ice machines working in the entire place and it needs some work done to it

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AI-generated summary based on recent guest reviews

Cleanliness

Clean rooms are noted by many, but feedback is mixed due to reports of dirty bathrooms or linens, mold, smoke or marijuana odors in common areas, and occasional bugs. Housekeeping consistency varies.

Related guest reviews

4

Antoine

Nov 24, 2025

·

Stayed 1 night

Bathroom was dirty

4

Megan

Dec 28, 2024

·

Stayed 1 night

This hotel smells awful. There is a pervasive stale smoke smell everywhere on the floor we were staying. It smells like tobacco and other recreational smoke. The pillows have an odor every time they are moved. It makes the whole place feel less clean. It also gives a strange vibe at check in when there is a long list of zip codes you may not come from.

2

Jennifer

Aug 3, 2025

·

Stayed 1 night

Check-in was slower than the DMV. Couldn’t figure out how to change payment card from card on file and ended up charged twice. Room had loudest A/C I’ve ever heard. Bathroom fan sounded like an airplane at takeoff. Hair was in the bathtub before anyone even got in to shower. Going to need a chiropractor just for sleeping on those pillows, which were the size of a postage stamp. Ceiling in room looked like it was done with a can of spray foam. So dirty we didn’t even attempt breakfast. Would not stay here again even if I was paid.

6

Janice

Jul 28, 2025

·

Stayed 2 nights

We were given a room on the 4th floor. When we opened the door roaches were all over the room. The bathroom was infested. We were given another room on the 2nd floor and the bed spread was stained the bathroom was not clean. We like the location. I would not do this again.

2

Aaron

May 26, 2025

·

Stayed 3 nights

If I could give this property ZERO stars I would. This property is filthy dirty from the minute you walk in the front door, to the elevators, to the room itself. Dingy lighting. Wallpaper peeling apart in the hallways, elevator looks like one from 1998. The room itself upon arrival FILTHY dirty. Hair on floors, hair in towels, spots on comforter, stains on bathroom counters, dried up gunk on night stands, dried up gunk on bathroom door, drain turn knob taken out of bath tub thrown to the side. Just DIRTY! Was moved to another room within an hr after reporting it to the front desk. To be moved to ANOTHER filthy dirty room. AFTER TWENTY FOUR HOURS OF TRAVELING we are exhausted and shouldn’t be having to have the stress of cleaning behind what was supposed to be cleaned by staff. We barely slept and woke up To report the condition of the second room to a man named Ronald who from the jump had a very nonchalant attitude and could care less about what we had experienced upon arrival to now. I continued explaining everything and he said he would text his manager to see what could be done. In the interim we had to find ANOTHER hotel to stay at because this hotel was FAR from COMFORTABLE in anyway. Unsanitary in everywhere possible. Pictures to follow. Spots on bar area where fridge is located. Hair in corner of bathroom floor. Random plastic behind faucet of sink. Eyelashes and gunk on nightstands. We checked out prior to 1pm rushed and gathered our things.

10

Amanda

Feb 1, 2025

·

Stayed 1 night

Strong odor of Marijuana in almost all areas of the hotel. Otherwise, the experience was lovely.

8

Kevin

Aug 25, 2025

·

Stayed 4 nights

The staff were all super helpful and friendly, special shout out to Charlotte at the breakfast buffet. Breakfast was always solid and she was always kind and welcoming. The pool looked nice, though we didn't use it. Parking was plentiful. You can easily walk to some restaurants or take a short drive to a bunch of shopping/dining. Our only complaint was finding a few areas in our room that hadn't been cleaned particularly well before our stay.

2

Amanda

Apr 3, 2024

·

Stayed 3 nights

On the first night of my stay I found 3 stink bugs in my room. I called the front desk and the staff said there was nothing they can do other than give me bug spray. I asked her will they get into my bed, she assured me they would not. The next night, while in bed, one was crawling on me. I called the front desk the lady said I can move rooms. I asked her if someone can check for bugs, her response, “I ain’t checking for no bugs, you can do that.” I moved rooms, there were no bugs in that room or in my sisters room. The next morning I spoke with the manager, she said the best she could do is give me $57. This is unacceptable. I was only able to take pictures of 2 out of the 6 bugs.

2

Cordell B

Jun 23, 2025

·

Stayed 4 nights

Bathroom had mold - not cleaned, microwaves dirty

6

Stephanie

Nov 1, 2024

·

Stayed 1 night

Room seemed clean until I found rice under the covers and I didn’t have any rice. The sheets weren’t changed so I had to sleep on the top sheet wrapped around me

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AI-generated summary based on recent guest reviews

Rooms

Many guests find rooms spacious with comfortable beds, though some note small bathrooms or awkward sink placement. Noise from HVAC, dated elements, and slow Wi‑Fi are occasional drawbacks.

Related guest reviews

6

Barbara

Jun 2, 2025

·

Stayed 1 night

I had to sign several papers promising not to have parties in my room or smoke pot. Not sure what kind of neighborhood it is but made us very uncomfortable. The previous hotel had extra blankets and pillows in the closet. This one didn’t. The bathroom is very tiny and the sink is across from the bed which was strange. We stayed one night and left quickly.

10

Tawana

Aug 3, 2025

·

Stayed 1 night

Check-in was a breeze. The fastest I’ve ever had. The suite room is very large. Great value. Proximity to the mall, highway, countless eateries, is a plus. It’s a hidden gem. I will definitely be back again.

6

Wayne

Oct 2, 2024

·

Stayed 1 night

Hotel was just average. Room was large but there was no privacy for bathroom. Needs a wall between the bathroom vanity area and the bedroom,

6

Suzanne

May 14, 2023

·

Stayed 1 night

Rooms were not ready when we arrived 1.5 hours after Check in time. We were told they would call us when ready in about 1/2 hour. Call never came. I saw others that had been waiting checking in so I asked. The delay was due to rooms not being cleaned understaffed. Rooms were nice but beds and sofa were rock hard.

10

Brian

Jun 3, 2025

·

Stayed 2 nights

I was pleasantly surprised by the room and the facility in general. The bedding was top notch. The room was spacious with a separate couch and ottoman area. The breakfast was on point with a very nice lady overseeing that effort.

8

Silvia

Dec 14, 2024

·

Stayed 1 night

Good service, clean, comfortable bed. Internet slow and intermittent. The mall it’s nearby but not really walking distance

10

Christopher

Nov 5, 2023

·

Stayed 4 nights

Great size rooms with lounge area and kitchenette space

10

shelli

Jun 23, 2024

·

Stayed 2 nights

Our stay was nice wish the tv was more up to date like connecting your phone to the tv so u can watch movies from your phone

10

Kapreshia

Oct 25, 2024

·

Stayed 1 night

Very comfy beds, clean rooms and quiet surroundings.

6

Chenee

Dec 23, 2023

·

Stayed 2 nights

Hotel was just ok . But outdated . Bathroom needs to be cleaned better the door was so dirty and the floor wasn’t clean .

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, with numerous shout‑outs to the breakfast team and helpful front desk; check‑in is often smooth. However, some guests experienced long lines, strict ID or deposit policies, or unhelpful responses to issues.

Related guest reviews

10

Abigail

Aug 14, 2025

·

Stayed 1 night

Very happy with my stay. The front desk guy at check in was really nice and provided a quick check-in, and the bed was so soft!! Slept like a baby! Will definitely be back!

4

Glenn

May 27, 2025

·

Stayed 3 nights

The hotel is well designed and clean. However the staff is woefully inadequate. Very long wait times to check in. To buy a bag of chips at the front desk was ten minutes.

6

Keith

Jun 7, 2024

·

Stayed 3 nights

Checking in at counter took extremely long

10

Ismael

Nov 9, 2025

·

Stayed 2 nights

The staff were very friendly, convenient location, felt safe, free parking, great breakfast offerings.

6

Matthew

Nov 16, 2024

·

Stayed 1 night

Our check in process was extremely easy and went very quickly.

10

Kirbryl

Aug 18, 2025

·

Stayed 4 nights

Amazing staff! John, Ms. Charlotte and Amber Williams went above and beyond to accommodate my family’s needs. The room was clean. Breakfast was delicious. The Business center was great since I had to use it for work/printing documents. This is my 2nd time staying here (extended my stay as well) and I highly recommend.

2

Theresa

Aug 24, 2025

·

Stayed 1 night

We checked into the hotel at approximately 7:15 pm. The attendant at the front desk at that time was very professional. Our family took our things to our room and quickly needed to leave for our scheduled event. We returned to the hotel at 12:40 am exhausted and ready for bed. The entire hallway had an overwhelming stench of weed. Once we entered our hotel room the stench was even worse. We were not able to stay in our room. No one would have been able to sleep due to the smell. I immediately reported this to the person at the front desk who then asked sent another employee to investigate the smell. The employee claimed that when people check into the hotel and their clothes and bags smell of weed that it can cause the smell to be left in the area they were in. The smell was extremely intense. This did not seem logical. We were never even offered the option to move to another room. Within 15 minutes I booked another room next door at the Home2Suites by Hilton.

10

Al

Mar 4, 2024

·

Stayed 3 nights

Staff was outstanding. Mgr, especially helpful,!

2

Sabrina

Sep 16, 2024

·

Stayed 2 nights

Could not check in because the owners of this hotel only allow guests with certain area codes stay there. We had to find a different hotel last minute and it was my husband’s and I anniversary. Very disappointing.

2

Michael

Sep 16, 2024

·

Stayed 3 nights

Even though i made a reservation on Hotels.com, they wouldn't let me check in because my driver's license still has an old charlotte address on it and they don't allow people from charlotte or surrounding area zip codes to stay there. Even though i dont stay in charlotte anymore, they still wouldn't allow us to check in because i didnt have another ID they could scan. So my girlfriend showed her ID from our current town and then they said she would have to make a new reservation and put it under her name and also have to pay for it with her credit card. It was a special occasion for her, so i wanted to pay for it but they wouldnt allow me to. So we decided to leave. We came from out of town with a reservation already made and we couldn't stay because my license, valid and not up for renewal until next year, hada charlotte address on it. Ive never seen or heard of that before from any other hotel. Will never stay with them again.

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AI-generated summary based on recent guest reviews

Location

Location is convenient to the highway, mall, and dining, and several guests felt safe. A few noted the area or vibe was not ideal, but most found it practical for getting around.

Related guest reviews

8

Kingsley

Feb 16, 2025

·

Stayed 2 nights

Very quiet and clean and very near to convenient restaurants and shopping centers

10

Tawana

Aug 3, 2025

·

Stayed 1 night

Check-in was a breeze. The fastest I’ve ever had. The suite room is very large. Great value. Proximity to the mall, highway, countless eateries, is a plus. It’s a hidden gem. I will definitely be back again.

8

Mark

Apr 3, 2025

·

Stayed 3 nights

Nice location for to visit nascar shops

10

Emma

Jul 25, 2025

·

Stayed 1 night

Nice property. Easy access to the interstate. Staff was very friendly Breakfast choices were good.

8

Broderick

Mar 14, 2025

·

Stayed 1 night

Quiet area near highway

8

Paulette

Apr 30, 2024

·

Good location, around several restaurants. Safe area. Nice staff.

8

Tammy

May 21, 2025

·

Stayed 2 nights

Clean and comfortable. That's what matters most to me. Convenient location for me. Close to food and shopping if you are looking for that. Would recommend.

10

Ismael

Nov 9, 2025

·

Stayed 2 nights

The staff were very friendly, convenient location, felt safe, free parking, great breakfast offerings.

8

Elizabeth

Mar 10, 2024

·

Stayed 1 night

Overall, the hotel was convenient for what we needed. This was an overnight stop as we wanted to go to Vicious Biscuit in Charlotte for breakfast - MUST DO. We went to Azteca across the parking lot. Food was decent - but we were there on a Friday night and they were doing karaoke - my kids didn’t care for it lol.

10

Justin

Dec 20, 2024

·

Stayed 1 night

overall a amazing hotel! breakfast, clean rooms and in a great location

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Dining

Breakfast is frequently praised and the attendants, especially Charlotte, receive many compliments. Some guests found the selection limited, hours ending early, or service lagging at times.

Related guest reviews

8

KEUMLAN

Jun 18, 2024

·

Stayed 2 nights

Good overall. Friendly front desk staff. Good size room. Pretty clean. Great Mexican restaurant and bar walking distance across the street. The worst thing was the breakfast. There was barely any food left. The milk jug for cereal had watery milk in it. Tables were dirty. We got there with about 45 minutes remaining, so go very early if you want a good breakfast.

8

Vernell

Aug 3, 2025

·

Stayed 1 night

I absolutely loved the hostess in the dining area-her name is Charlotte!! Just like the city!! She was so nice, that I started calling her Queen Charlotte!! Our stay was for 5 days & everyday my husband and I went to breakfast. She did an excellent job managing her area that was filled with a lot of people. She was very professional. The custodial staff did a wonderful job too. Thank you!!!

8

Cindy

Jun 12, 2025

·

Stayed 1 night

Charlotte was so friendly, helpful, and kind. She manages the breakfast area, and helped me out even though I missed the breakfast hours. It would be nice if it went until 10am instead of 9am.

10

Ismael

Nov 9, 2025

·

Stayed 2 nights

The staff were very friendly, convenient location, felt safe, free parking, great breakfast offerings.

10

Kirbryl

Aug 18, 2025

·

Stayed 4 nights

Amazing staff! John, Ms. Charlotte and Amber Williams went above and beyond to accommodate my family’s needs. The room was clean. Breakfast was delicious. The Business center was great since I had to use it for work/printing documents. This is my 2nd time staying here (extended my stay as well) and I highly recommend.

8

Marlon

Sep 15, 2023

·

Stayed 1 night

I did not like the breakfast at all.The omelets were terrible. Please try serving scrabled eggs and bacon. Oatmeal would've been a great xchoice to have as well.

10

Malva

Aug 26, 2024

·

Stayed 1 night

Very clean and modern hotel. Friendly staff. Breakfast options limited and lacked taste but was OK enough as opposed to going out and spending extra. Would consider staying again but just prepared myself and my family to go out for breakfast somewhere else.

8

Bayne

Jun 5, 2025

·

Stayed 1 night

The property was fine. It was clean and well put together. You can tell that it is older but the remodel looks good. I passed on the breakfast because the food didn’t look appealing and I’m not a big fan of Folgers coffee, but that’s just a personal opinion.

8

Joseph W

Aug 5, 2025

·

Stayed 6 nights

The overall appearance of the hotel and grounds is very good. Stayed for a week, after three days had to physically bring towels, washcloths etc., to be exchanged for laundered. No room service to do or change bedding. Breakfast was very good - a great thank you to Charlotte for her hospitality, friendliness and keeping the food well supplied!

6

michael

Oct 5, 2025

·

Stayed 3 nights

The floor was not clean in the room! Our feet got dirty and that is scary. On Sunday, the breakfast was not ready until after 6:15.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $83	2 $87	3 $96	4 $95	5 $93	6 $159	7 $156
8 $83	9 $86	10 $86	11 $86	12 $90	13 $123	14 $131
15 $84	16 $86	17 $86	18 $88	19 $87	20 $100	21 $109
22 $83	23 $84	24 $84	25 $94	26 $91	27 $93	28 $92
29 $87	30 $88

Comfort Suites Northlake

Prices for Comfort Suites Northlake

Monthly average prices

About this property

Location

Room options

Standard Room

Suite, Multiple Beds, Accessible

Standard Room, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Accessible

Business Suite, 1 King Bed, Accessible

Guest reviews of Comfort Suites Northlake

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Suites Northlake

Considering this hotel for your Charlotte trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $80	30 $91	31 $91