Name: Extended Stay America Select Suites - Charlotte - University Place
Address: 8211 University Executive Park Drive, University City, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $72–$99 per night
Rating: 7.4

What guests think

Reviews of Extended Stay America Suites - Charlotte - University Place show a mixed experience, with frequent reports of roaches and strong odors contrasted by occasional mentions of friendly staff, clean rooms, and a convenient location.

Guests often describe broken or noisy elevators, worn common areas, and sparse or missing grab and go breakfast. Room quality feels basic and dated, with missing items or minor defects and occasional noise from hallways or outside. Service feedback is inconsistent, ranging from kind front desk interactions to problems like check in hassles, overbooking, and deposit or refund frustrations. Expect a budget stay with significant tradeoffs in upkeep and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator outages and noise are reported repeatedly, and common areas feel worn. Several guests note no ice machines and poor exterior lighting, with occasional construction or maintenance disruptions.

Related guest reviews

2

Tyrone

Jun 11, 2023

·

Stayed 1 night

The shower in room 300 is broken, no maintenance worker onsite on the weekends. The elevator is broken as well.

4

Andrew

May 7, 2024

·

Stayed 1 night

They don't have ice machines on the premises. The hallways and the rooms all have a very distinct pretty nasty smell. The telephone did not work unless I pressed speaker to talk to the front desk. And to extend my stay was an absolute nightmare. I booked through expedia and was Was told they would email the hotel letting them know. I don't need to check out. But they continuously knocked and called telling me. I had to come downstairs to book, even though I had proof that I had already paid

2

Josue

Jun 4, 2023

·

Stayed 1 night

The elevator does not work, the room has a very bad smell and the bathroom does not work to take a bath, a very bad experience, I do not recommend that place

4

RENJITH

Jul 26, 2025

·

Stayed 3 nights

the place is run down. There is cockroach problem. Not clean. Given that, it had a kitchen, we expected plates, cutlery etc, but nothing. Would not recommend.

2

Christopher

May 30, 2023

·

Stayed 5 nights

When I called, I was told elevator was working. Elevator has not been working for over a month. Got to room, it was dirty and smoke alarm had been ripped off the ceiling. We left immediately and did not come back. Will never recommend.

4

M.

May 4, 2025

·

Stayed 2 nights

Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.

4

Khaila

Jun 10, 2024

·

Stayed 1 night

It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.

4

Keith

Jul 13, 2025

·

Stayed 1 night

The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.

4

Anthony

Jun 2, 2024

·

Stayed 6 nights

Facilities needs improvement. Painting, replace sinks, loose drain plugs. Cigarettes smell.

10

Manivannan

Apr 1, 2023

·

Stayed 2 nights

Property was hygenic and clean. Staff was very helpful Lift was not working - so had to carry things in steps

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report cockroaches, other bugs, unpleasant odors, and dirty or stained areas in rooms and hallways. A few guests found their rooms clean.

Related guest reviews

2

JJ

Sep 14, 2025

·

Stayed 1 night

We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.

2

Nick

Nov 10, 2025

·

Stayed 3 nights

This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...

6

Keith

Dec 19, 2024

·

Stayed 5 nights

A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.

2

Lawrence

Jul 20, 2025

·

Stayed 1 night

Poorly kept. Roaches in room. Unpleasant odors in hallway

2

John

Mar 24, 2025

·

Stayed 1 night

Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called "breakfast" was a thermos of coffee and bags of instant oatmeal.

6

Lucas

Jun 2, 2025

·

Stayed 1 night

Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.

2

Wendy

Aug 24, 2025

·

Stayed 1 night

Cockroaches all over, bathroom was stained. People throwing doors and I could hear people stomping on the 2nd floor.

2

Lauren

Sep 26, 2025

·

Stayed 2 nights

Room smelled heavily of cigarette smoke and there were many bugs during our 2 night stay

4

Rebekah

Oct 6, 2025

·

Stayed 3 nights

Made us feel uncomfortable and unsafe due to people yelling in hallways at all hours of the night, people just sitting in the cars and if I wasn’t with my husband and dogs I would feel unsafe and would be a little scared to be honest…there was pee in the stairwells, people smoking in stairwells…police were there and when we told the lady at the front about the pee she acted like she didn’t care and when we told her about people being loud all she said was “ you can call the cops” we will never be going back there again…our pillows and washcloths were dirty and floor was dirty

2

Wayne

Jan 9, 2024

·

Stayed 1 night

As soon as you walk into the lobby it smells like Weed. All the halls and elevators smell like it to. Don’t understand why places like this allow illegal drug use. On their property. Room was in ok condition but did kill a small roach as it ran across the floor by the bed. Was a late check in or I would have stayed elsewhere. But for over 100 a night I expected a clean drug free place and this is far from it

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and dated, with worn furniture, missing items like remotes or bulbs, and occasional noise from halls or outside. Some mention comfortable beds or a spacious layout.

Related guest reviews

8

Ashley

Jun 1, 2024

·

Stayed 1 night

Area was nice. Close to where I needed to be and was safe. The room its self had some damage. The bedding was clean but had some old stains and hair that was in the fabric. Pillows were really flat

2

Sarah

May 26, 2025

·

Stayed 3 nights

It was a hard bed and loud outside.

8

Jackson

Aug 8, 2024

·

Stayed 3 nights

Didn’t like the lingering pet odor in the entire building. My room was clean but another guest mentioned roaches in her room. Also the appliances and furniture were outdated. The first room had no office chair and the shades did not work so I asked to be reassigned to another room.

10

Briana

Aug 26, 2025

·

Stayed 4 nights

The room is spacious and great kitchen area

6

Lucas

Jun 2, 2025

·

Stayed 1 night

Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.

4

Khaila

Jun 10, 2024

·

Stayed 1 night

It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.

4

Keith

Jul 13, 2025

·

Stayed 1 night

The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.

6

Heath

Apr 7, 2024

·

Stayed 1 night

Overall rooms and facility could use a refresh. Furniture worn down and mattresses are weak.

6

Jada

Dec 11, 2023

·

Stayed 1 night

Stay was amazing except the latch on the door was broke and saw a bug on the wall and a smell to the room

6

Mayo

Dec 19, 2023

·

Stayed 1 night

Things missing in the room TV remote and light bulbs

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Service

Staff kindness is mentioned often, but responsiveness varies; guests report check in issues, overbooking, payment system problems, and limited help resolving concerns. Deposits and refunds sometimes cause confusion or delays.

Related guest reviews

2

The Boss Lady

Dec 10, 2024

·

Stayed 1 night

I reserved a room, tried to check in, was told there was no room's available

10

pierrie

Mar 26, 2025

·

Stayed 2 nights

Great staff

2

Andrew

Jun 23, 2024

·

Stayed 2 nights

It was my anniversary i paid for a suite got to the hotel and and they were sold out! All they could do was give me a double queen room and i wasnt compensated the difference i tried to call custome service just for them to hang up on the hotel staff! Im so angry

2

Thompson

Jun 10, 2025

·

Stayed 1 night

I drove 12 hours and they tell me their credit card machine is down and I cant check in. I even call the desk on my way they told me they had a kiosk to check in late. Now I am stuck in my car after 12hours

2

D

Sep 9, 2023

·

Stayed 1 night

Went to check in, they couldn’t find reservation. Asked to sit and wait up to an hour for it to show up. Weak sauce. Didn’t stay here went and founded a more professional place.

6

Tevin

Jun 26, 2025

·

Stayed 1 night

Nykea gave me great customer service

10

Janita

Feb 22, 2025

·

Stayed 1 night

The staff is very friendly and helpful

6

Ali

Aug 29, 2024

·

Stayed 1 night

Still waiting for my deposit back of $150 back. Was told it would be refunded since it was my 1st time staying there

10

Tevin

Jun 26, 2025

·

Stayed 7 nights

Nykea gave great customer service

10

Jennifer

Apr 1, 2025

·

Stayed 6 nights

The management and staff were very kind and helpful.

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AI-generated summary based on recent guest reviews

Location

Convenient for shopping and access, with several guests calling the area nice or safe. Others felt uneasy due to loitering or police activity and noted dim or poor approach lighting.

Related guest reviews

8

Ashley

Jun 1, 2024

·

Stayed 1 night

Area was nice. Close to where I needed to be and was safe. The room its self had some damage. The bedding was clean but had some old stains and hair that was in the fabric. Pillows were really flat

6

Keith

Dec 19, 2024

·

Stayed 5 nights

A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.

8

Sharie

Jun 16, 2024

·

Stayed 1 night

Check in was smooth and staff was friendly. Property was mostly clean however there was an overwhelming smell of smoke in the lobby and hallways. And too many tenants standing around in the lobby and near the doors. Other than that I would've given a better rating. Overall my room was clean and I enjoyed my stay.

2

Sunil

Apr 30, 2024

·

Stayed 1 night

I didn't feel safe around this property. Do check your room before making any payment. Hotel staff simply denied my change room request when I told them that my bathroom lock is broken and anyone can open it from outside. It was very smelly when i entered into property. Room was smelly too. Overall experience was bad.

8

Deirdre

Apr 27, 2025

·

Stayed 1 night

The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.

4

M.

May 4, 2025

·

Stayed 2 nights

Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.

6

Terry

May 27, 2025

·

Stayed 3 nights

It was in a great area

4

Khaila

Jun 10, 2024

·

Stayed 1 night

It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.

2

shanda

Jan 17, 2023

·

Stayed 19,374 nights

Smell like cigarettes in lobby. A drug use traffic area.

8

Joanne E

Nov 15, 2024

·

Stayed 3 nights

The hotel itself was good. Clean. Bed was comfortable enough. Needs more blankets. Friendly staff. However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine. No further sissies and the area was beautiful and very convenient. Said they had breakfast but there was nothing, and no coffee in room or anything. Also still Waiting for my security deposit to be refunded.

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Dining

Breakfast is minimal grab and go (oatmeal, muffins, bars), and several guests said nothing was available despite listings. A few appreciated a quick grab and go option.

Related guest reviews

10

Sharon

Aug 23, 2025

·

Stayed 7 nights

Easy check in easy ability to extend stay quick grab and go breakfast

4

talmadge

Jan 13, 2025

·

Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we were charged a $150 deposit, for which I expect a full refund, even though I specifically selected this hotel since it did not say it had this practice. We could have stayed across the street for a better price and better service. If the room hadn't looked clean, we would have left.

2

John

Mar 24, 2025

·

Stayed 1 night

Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called "breakfast" was a thermos of coffee and bags of instant oatmeal.

8

tk

Nov 5, 2025

·

Stayed 1 night

Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast

4

M.

May 4, 2025

·

Stayed 2 nights

Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.

4

Khaila

Jun 10, 2024

·

Stayed 1 night

It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.

4

Keith

Jul 13, 2025

·

Stayed 1 night

The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.

8

Joanne E

Nov 15, 2024

·

Stayed 3 nights

The hotel itself was good. Clean. Bed was comfortable enough. Needs more blankets. Friendly staff. However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine. No further sissies and the area was beautiful and very convenient. Said they had breakfast but there was nothing, and no coffee in room or anything. Also still Waiting for my security deposit to be refunded.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$79
February	$79
March	$79
April	$79
May	$82
June	$78
July	$81
August	$83
September	$84
October	$91
November	$83
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $75	15 $75	16 $72	17 $72	18 $83	19 $92
20 $82	21 $81	22 $82	23 $82	24 $81	25 $97	26 $92
27 $82	28 $82	29 $81	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $85	3 $90
4 $83	5 $82	6 $83	7 $82	8 $83	9 $94	10 $99
11 $88	12 $80	13 $83	14 $82	15 $83	16 $92	17 $92
18 $84	19 $82	20 $87	21 $86	22 $86	23 $89	24 $90
25 $87	26 $86	27 $87	28 $86	29 $86	30 $88	31 $88

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible

Studio, 2 Double Beds

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Select Suites - Charlotte - University Place

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