What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:30 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of USD 80 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 48 hours prior to arrival to arrange pick-up.

What accessibility features are available for guests with disabilities?

The property is not wheelchair accessible and does not specify additional accessibility features.

What is the location of the property in relation to key landmarks?

The hotel is located in the Historic Center of Antigua Guatemala, just steps from Central Park and Antigua Guatemala Cathedral. It is 0.6 mi from Casa Santo Domingo Museum and 0.2 mi from Centro de Formación de la Cooperación Española.

What are the policies for guests staying with children?

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.

Ciel-Luxe Hotels

What guests think

At Ciel-Luxe Hotels, travellers praise the central location, welcoming staff, and pretty courtyards, while recurring comments note courtyard or street noise, some loft layouts with steep stairs or windowless rooms, and off site parking that may require an extra fee.

Several guests enjoyed the breakfast and the charming colonial design. Some reviews cite miscommunications and rigid policies, including early check-in fees, a missed airport transfer, and occasional privacy or billing issues. Overall, expect a characterful boutique stay; check room layout and policies carefully to ensure they suit your needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the leafy courtyards, terraces, and rooftop, and note an on-site restaurant with live music at times. Parking is off-site and typically paid, with some reporting a long walk or higher-than-expected fees.

Related guest reviews

8

Hercules

29 Jan 2025

·

Stayed 2 nights

Room was interesting with no windows and we had to go up to the bedroom by a spiral stairs and was hard to manage; the people im front desk refused to give us an extra blanket and they also raised the parking price from Q75 to Q100 as soon as we told them we had no change. Restaurant was very good.

10

Carolina

25 May 2023

·

Stayed 1 night

Super comodo, 100 puntos por ubicación, lamento que no tengan parqueo propio y que se tenga que pagar adicional.

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8

Gonzalo

21 Sept 2025

·

Stayed 1 night

Las instalaciones

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6

Isis

10 Mar 2025

·

Stayed 2 nights

NOT PARKING AVAILABLE, THEY NEVER RESPONDE THE PHONE. PARKING IS 5 BLOCKS AWAY, THEIR COSTUMER SERVICE IS SO POOR WHICH IS SAD BECAUSE THE PROPERTY WAS SO BEAUTIFUL!!!

8

Timothy

29 May 2025

·

Stayed 1 night

The gardens and sitting areas around the property were amazing and super quiet. The shower in the bathroom was very nice, especially after a long day of traveling. The staff were also super friendly. At around 9 o'clock at night someone started setting off fireworks over the hotel which paired with the live music in the courtyard made falling asleep relatively hard. We got the 'superior room 1 king bed' which was supposed to come with free bottled water but when we asked for bottled water they charged us extra.

8

Ingrid

9 May 2025

·

Stayed 3 nights

Beautiful Garden and lounging area.

10

Julie

6 Oct 2025

·

Stayed 3 nights

Super hôtel. Bon accueil surclassement VIP offert. Chambre spacieuse, propre et très confortable! La terrasse et le roof top sont sublimes. Vraiment un super endroit. Personnel accueillant. Le déjeuner est vraiment bien. Il y a un restaurant et de la musique live les we. C’est à distance de marche de la place centrale. Je recommande vraiment!

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6

Oscar

2 Jun 2025

·

Stayed 1 night

There's no parking in the property and you have to pay for it, the room that I had reserved did not have air conditioning, the room that was stayed in the bathroom it's real small, the staircase going up to the second floor where the bed and the bathroom is a real small,

8

Julio

10 Feb 2025

·

Stayed 1 night

I like the gardens they have inside.

2

alicia

1 Jul 2025

·

Stayed 1 night

There was a parking fee. Plus you have to walk to & back to parking car. No reception in desk all night till 7am in the morning.

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Cleanliness

Rooms and common areas are repeatedly described as clean and well kept. A few minor maintenance issues are mentioned, but housekeeping feedback is mostly positive.

Related guest reviews

10

Florentino

1 Mar 2023

·

Stayed 5 nights

Clean place and near the park.

10

Raquel

16 Jun 2025

·

Stayed 1 night

I absolutely loved this hotel! I spent two nights here for an extremely affordable price! The staff was very lovely, the bed was huge, room was always cleaned and well maintained throughout the day. I enjoyed the free breakfast, the ambiance and the location. It was located in an extremely walkable area. Hotel was a 10/10!

10

Yuvelky

1 Dec 2025

·

Stayed 2 nights

Everything was very good. Clean room super nice staff.

6

Jill

1 Jul 2025

·

Stayed 3 nights

We set up airport transfer with Andrea but driver never arrived. He told us that he did NOT receive the request from Andrea. We contacted her and never received a reply and so got an Uber but since it was our first time in Guatemala this was very stressful! Room was NOT as pictured (no tub) and was very noisy with people dining/talking directly outside our window and at nearby front desk. Shower did not drain well. I requested water several times but did not receive. The bed was comfortable. Breakfast and location was good. Overall experience was not good and I would not stay here again!

10

Jose

6 Feb 2023

·

Excelente ubicación central, todo esta cerca e instalaciones limpias y cómodas

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10

Rafael

14 Sept 2023

·

Stayed 3 nights

Excelente la ubicación, muy bonitas las instalaciones, le ponen mucho cuidado a la limpieza y al ornato, muy rico el desayuno y la atención del personal fue de lo mejor, quedamos muy contentos, sin duda súper recomendado.

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10

ZOE

31 Dec 2025

·

Stayed 2 nights

Room is clean, quiet, and beautiful. Staff are nice. Location is great... great coffee in the hotel too

10

Nancy

27 Jun 2025

·

Stayed 1 night

Excelente el hotel y muy amable la persona del front desk, limpio, excelente ubicación y muy bonito

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10

Edward

11 Feb 2026

·

Stayed 1 night

The staff was amazing and the room was clean.

10

Francisco

23 Feb 2024

·

Stayed 1 night

Hotel rooms are clean and beautifull

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AI-generated summary based on recent guest reviews

Rooms

Atmosphere ranges from attractive colonial rooms to compact lofts with steep spiral stairs or no windows. Many mention noise from the courtyard or street; AC is not standard and in-room Wi‑Fi can be weak, with some bathrooms feeling small.

Related guest reviews

10

Marlon

7 Apr 2025

·

Stayed 2 nights

The service is incredible. Everyone was friendly and helpful. The rooms are clean, and the location is in the center of everything. The design of the lofts is interesting and well decorated, but might difficult for the elderly. The wifi is weak, but everything else was absolutely great

4

Stacy

29 Dec 2023

·

Stayed 1 night

This room is tiny tiny! Theres not even room for 2 people to pass eachother. Its super uncomfortable and definitely not wortj rhe exaggerated price. Avoid

8

Hercules

29 Jan 2025

·

Stayed 2 nights

Room was interesting with no windows and we had to go up to the bedroom by a spiral stairs and was hard to manage; the people im front desk refused to give us an extra blanket and they also raised the parking price from Q75 to Q100 as soon as we told them we had no change. Restaurant was very good.

10

Oscar

26 Feb 2025

·

Stayed 2 nights

Bastante bueno. Creo que necesita aire acondicionado

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6

Jill

1 Jul 2025

·

Stayed 3 nights

We set up airport transfer with Andrea but driver never arrived. He told us that he did NOT receive the request from Andrea. We contacted her and never received a reply and so got an Uber but since it was our first time in Guatemala this was very stressful! Room was NOT as pictured (no tub) and was very noisy with people dining/talking directly outside our window and at nearby front desk. Shower did not drain well. I requested water several times but did not receive. The bed was comfortable. Breakfast and location was good. Overall experience was not good and I would not stay here again!

8

Timothy

29 May 2025

·

Stayed 1 night

The gardens and sitting areas around the property were amazing and super quiet. The shower in the bathroom was very nice, especially after a long day of traveling. The staff were also super friendly. At around 9 o'clock at night someone started setting off fireworks over the hotel which paired with the live music in the courtyard made falling asleep relatively hard. We got the 'superior room 1 king bed' which was supposed to come with free bottled water but when we asked for bottled water they charged us extra.

8

Randall

28 Feb 2025

·

Stayed 4 nights

Pros: Feels like a boutique kind of accomodations. Located just one block away from the parque de central in Antigua, everything is incredibly walkable. The provided breakfast in the courtyard is a great way to start the day. Cons: My room's Wi-Fi didn't function; thankfully I was close enough to reception to get internet access through that. Should be some kind of enforced quiet hours; some other patrons were a bit noisy in the evenings.

6

Harald

6 Jan 2024

·

Stayed 1 night

Schlechte Betten, Kein upgrade, Treppe zur Loft gemeingefärlich,

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4

Jose

28 Feb 2025

·

Stayed 3 nights

Lot of noise, room in from of street, couldnt rest. They move us to a very very small room, no other available.

6

Emilio

6 Jan 2025

·

Stayed 2 nights

La habitación no tenía ni ventanas era una bodega. Bastante mal. Lo demás del hotel muy bien

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Service

Service is often warm and helpful. However, several reviews cite miscommunications or rigid policies, including early check-in charges, a missed airport transfer, privacy lapses, VIP perks not honored, and occasional billing or tipping disputes.

Related guest reviews

6

Jill

1 Jul 2025

·

Stayed 3 nights

We set up airport transfer with Andrea but driver never arrived. He told us that he did NOT receive the request from Andrea. We contacted her and never received a reply and so got an Uber but since it was our first time in Guatemala this was very stressful! Room was NOT as pictured (no tub) and was very noisy with people dining/talking directly outside our window and at nearby front desk. Shower did not drain well. I requested water several times but did not receive. The bed was comfortable. Breakfast and location was good. Overall experience was not good and I would not stay here again!

10

Taylor

7 Nov 2025

·

Stayed 2 nights

Beautiful spot and the staff is so so lovely! They were so helpful and remembered my name from the first time we met :)

8

MICHEL

11 Mar 2024

·

Stayed 2 nights

I never received the VIP amenities even after asking a couple times about them. But overall, it was a fine experience.

6

Claudia

19 Aug 2025

·

Stayed 5 nights

The location was great, quiet,but the room service didn't respect my privacy sign at the door and walked in to my room anyway. Also when I was checking out I left a tip for the cleaning person and the bell guy took it which left me very dissapointed. Other than that everything else was fine.

4

maria eugenia

4 Mar 2025

·

Stayed 2 nights

The property manager was terrible. We were charged 90$ extra for a room without air conditioning and street noise. After a lot of pleading, we ended up in the room we had paid for. Not a good experirnce

6

penelope

31 Dec 2025

·

Stayed 2 nights

Chegamos muito cedo (6:00 am) e não tinha quarto disponível para fazer early check in (estávamos dispostos a pagar). Até aí tudo bem. Quando deu 13h o quarto estava disponível porém teríamos que aguardar até 14:30 OU pagar 250Q. para entrar mais cedo. Achei de uma mesquinharia danada, ainda mais para um hotel que se diz 4 estrelas no Google.

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2

Yiraliz

4 Dec 2022

·

Great location....despite the walls being too thin...poor lighting and having to go through a spiral stair....we.had a great time till check out...we had 2 rooms $200 each...as we waited for our uber we were approached by the agent who said we had to pay for a hand towel that one of our friends used to clean his shoe...we were ok...till he was charged $20 for a $2 hand towel that could easily be cleaned with clorox. Sad that the agent/hotel cared more to take advantage from us than the satisfaction of their customers..we spend $ room and meals. We are coming back to Antigua but we will never stay here again.

2

alicia

1 Jul 2025

·

Stayed 1 night

There was a parking fee. Plus you have to walk to & back to parking car. No reception in desk all night till 7am in the morning.

10

Edward

11 Feb 2026

·

Stayed 1 night

The staff was amazing and the room was clean.

10

Mariana

21 Oct 2025

·

Stayed 3 nights

Todo me gustó!! Lindo y limpio. Super bien ubicado. Lo mejor de todo el servicio. La amabilidad de Francisco! Se merece un buen bono!! Servicial, respetuoso y amable. Muy recomendado!

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Location

Widely praised as extremely central and walkable, close to the main square and key sights. Some street-facing rooms may pick up city noise.

Related guest reviews

10

Juan

10 Dec 2023

·

Stayed 2 nights

Good Hotel for the price. Close to main atractions in antigua

10

FEDERICO

7 Sept 2024

·

Stayed 4 nights

Ubicación, más céntrico no puede ser. El personal es muy amable y siempre pendiente de que el huésped la pase muy bien.

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10

Alvaro

30 Nov 2024

·

Stayed 1 night

The place is very nice and near everything. Service was great.

10

GEORGINA

27 Feb 2023

·

Stayed 2 nights

Nice gardens. Great breakfast. Very centric location.

10

Enrique

2 Jan 2025

·

Stayed 1 night

This is as central to Antigua as you can get. The price is very reasonable as well. However don’t expect luxury amenities or a huge food selection. My advise, stay here to get a good nights sleep and explore Guatemala and enjoy great food and experiences elsewhere. The staff is super friendly and helpful.

10

Ashley

11 Aug 2025

·

Stayed 5 nights

Este hotel fue increíble y muy céntrico.

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8

JULIO

16 Apr 2025

·

Stayed 2 nights

Me gusta mucho este hotel ya que la ubicación es excelente, a pasos del parque central y el desayuno que proporcionan es completo

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10

Elizeth

14 May 2025

·

Stayed 3 nights

Perfect stay right in the heart of Antigua

10

ZOE

31 Dec 2025

·

Stayed 2 nights

Room is clean, quiet, and beautiful. Staff are nice. Location is great... great coffee in the hotel too

10

Felicita

6 Sept 2025

·

Stayed 3 nights

This property was centrally located and the hotel was beautiful and staff was so kind and helpful.

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Dining

Breakfast is often praised, though several reviews found the included options limited or food average. Restaurant service is appreciated, but room service quality drew criticism from a few.

Related guest reviews

10

Erika Maria

20 Jul 2024

·

Stayed 1 night

Muy bien ubicado y jardines hermosos. El desayuno un pico limitado pero muy bueno.

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8

Hyejin

17 Dec 2025

·

Stayed 1 night

가격대비 아침식사가 너무 형편없었습니다. 그러나 스태프는 매우 친절했고, 까다로울 수 있는 제 요구를 잘 들어줬습니다. 감사합니다.

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10

Evelyn

29 Jul 2023

·

Stayed 2 nights

We were pleasantly surprised by this place. It was quite beautiful. The rooms were large. I got the room with the spiral stairs. The bathroom was a bit small but I’m 5’2 so it worked for me but may not work for others. The other two rooms we had in our party had larger bathrooms so they were pleased. All in all, it was a great stay and the restaurant food and staff was also great.

10

Raquel

16 Jun 2025

·

Stayed 1 night

I absolutely loved this hotel! I spent two nights here for an extremely affordable price! The staff was very lovely, the bed was huge, room was always cleaned and well maintained throughout the day. I enjoyed the free breakfast, the ambiance and the location. It was located in an extremely walkable area. Hotel was a 10/10!

10

Arlenis

15 Jun 2025

·

Stayed 4 nights

Property was in a great location, very clean with great service and the staff was great. I didnt eat at the restaurant but ordered room service and this would be the only area i would suggest an improvement for this property...the food lacked flavor, size and presentation

8

Xiomara

20 Apr 2022

·

Stayed 3 nights

Excelente ubicación, el desayuno bastante variado y la calidez del personal excepcional! Solamente dejamos dos aclaraciones para futuros huéspedes: -En el restaurante no sirven cerveza ni licor pues son cristianos -En las habitaciones tipo loft solamente hay un abanico vertical y hay que turnar que área refrescar primero

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10

Julie

6 Oct 2025

·

Stayed 3 nights

Super hôtel. Bon accueil surclassement VIP offert. Chambre spacieuse, propre et très confortable! La terrasse et le roof top sont sublimes. Vraiment un super endroit. Personnel accueillant. Le déjeuner est vraiment bien. Il y a un restaurant et de la musique live les we. C’est à distance de marche de la place centrale. Je recommande vraiment!

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8

Leticia Guadalupe Perez

16 Jun 2025

·

Stayed 4 nights

Lo que no me gusto, fue la poca variedad en cuanto al desayuno, si pagas desayuno tienes tan solo 3 opciones y si cambias por cualquiera de las otras 3o 4 opciones no te descuentan el costo de lo ya pagado sugerencia no incluyan el desayuno.

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10

Ana

13 Feb 2024

·

Stayed 3 nights

Really nice hotel the staff is attentive and the restaurant is excellent

6

Marvin

26 Nov 2023

·

Stayed 1 night

El hotel es bonito. Pero la habitación que nos asignaron era demasiado pequeña y bulliciosa. Además la comida no fue buena.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $126	2 $109	3 $110	4 $119	5	6 $178	7
8 $111	9 $112	10 $129	11	12 $103	13	14
15 $121	16	17 $129	18 $129	19 $134	20	21
22 $122	23 $103	24 $120	25 $113	26	27	28 $151
29 $96	30 $108

Ciel-Luxe Hotels

About this property

Location

Room options

Studio Queen

Junior Suite King

Loft Queen

Standard Queen

Deluxe King

Junior Suite Familiar Two Bedrooms

Guest reviews of Ciel-Luxe Hotels

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Ciel-Luxe Hotels

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $150
25 $95	26	27	28	29 $97	30 $119	31