Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately SGD 38 for adults and SGD 19 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and should be arranged at least 72 hours prior to arrival.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Singapore, just steps from the Civil Defence Heritage Gallery and Singapore Philatelic Museum, and approximately 0.3 miles from the Peranakan Museum and National Gallery Singapore.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal.

What are the policies for guests staying with children?

One child aged 6 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

Grand Park City Hall Hotel in Colonial District

Average nightly price at Grand Park City Hall by month, last 12 months (USD)
Month	Average price
January	$196
February	$250
March	$200
April	$187
May	$187
June	$181
July	$218
August	$227
September	$207
October	$282
November	$216
December	$188

What guests think

Across recent reviews, travellers describe Grand Park City Hall as centrally located with quick MRT access, generally friendly staff (especially Crystal Club teams), modern comfortable rooms, and a popular pool, though some report inconsistent breakfast, slow check‑in, and dated touches.

Several reviews highlight very firm pillows, fiddly in‑room controls and AC, and tight layouts when extra or rollaway beds are added. Cleanliness impressions are positive overall, though some guests noted musty or damp smells and occasional housekeeping misses. Expect a well‑located, modern base with welcoming staff and a good pool, but with a few five‑star shortcomings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is a consistent highlight, with some enjoying rooftop views; the gym is small. Club Lounge access is appreciated, but the pool bar is often closed and loungers could use an update.

Related guest reviews

8

Caroline

Aug 26, 2025

·

Stayed 4 nights

I had a club lounge room, check in was fine. The rooms don’t have desks which I had not checked prior to booking, so this is my mistake, as I was working. It only has a folding table with a bench window seat, so the whole time you are sat in your room you have your back to the view and are looking at your room, I asked on 3 occasions if I could have a chair for my room, so that I could sit the other side of the table and look at the view but unfortunately this was not possible?? The club lounge is quite basic compared to many hotels I have stayed in, the staff were nice, but the food and drinks were very limited. Also lots of families in the club lounge, which as a business traveler I find unusual and really did put me off wanting to take food from the buffet. Also no day room available on check out, the only option is to use the one toilet/ shower room that is for the pool users directly next to the pool, so it’s far from ideal. The pool itself is lovely and there are plenty of towels and beds available! The hotel location is great, you can walk to most places.

8

John

Dec 7, 2025

·

Stayed 5 nights

Clean room, nice pool area

10

A

Nov 19, 2025

·

Stayed 3 nights

Very comfortable stay. Breakfast on the 3rd floor was amazing, lots of choice and the team in the Crystal Club were as helpful as ever. I have stayed a few times and it’s a great location for business and or a holiday. Rooms are very comfortable. Only downside is the pillows are extremely hard but you can call reception and order a softer pillow, that is delivered promptly. Gym is quite small, but the pool is huge. Overall, 10/10 :)

8

Deborah

Mar 22, 2025

·

Stayed 7 nights

The pool was great The view from rooftop garden was amazing Very dangerous around the pool the floor was dangerously sloppy when wet The Bar at the pool is not open you have to ring down for drinks The bar in the hotel shuts to early Not a great view from corner room however they did offer to move us

10

Fredrik

Jan 6, 2026

·

Stayed 2 nights

Percect location, excellent service and great pool area. Will come here again.

10

Alexandra Melanie

Oct 5, 2025

·

Stayed 6 nights

Dieses Hotel besticht durch seine tolle Lage. Wir konnten quasi alles zu Fuß erreichen und haben lediglich für Sentosa Island ein Taxi genommen. Restaurants, Einkaufsmöglichkeiten, Sehenswürdigkeiten etc. alles problemlos zu Fuß erreichbar. Besonders gefallen hat uns auch der Pool im Hotel und die Dachterrasse mit Blick auf Marina Bay Sands. Lediglich das Frühstück hat uns nicht überzeugt. Hier gibt es noch Luft nach oben. Aber dieses Hotel würden wir jederzeit wieder buchen.

8

William

Aug 24, 2025

·

Stayed 3 nights

A very convenient, comfortable and enjoyable stay. Great reception and concierge staff. A very good breakfast. Pool lounges needs updating and with a bit more shade.

10

David

Jan 11, 2026

·

Stayed 2 nights

Lovely hotel, really too end room, nice pool and lots of professional touches. Spent 3x for similar elsewhere in the world!

6

Matthew

Jul 9, 2025

·

Stayed 1 night

Good location - rooms small - clean but a little tired. Only one restaurant - pool bar not in operation. As a result - Quite a few younger guests taking their own 4/6 pack of beer to dink in the pool. Fine but of that's not your sort of thing or you have young kids - might not be a great experience

10

Annabelle

Mar 10, 2025

·

Stayed 1 night

Was great location, modern and clean. Enjoyed the crystal club lounge

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the hotel and rooms clean, but recurring reports mention musty or damp smells and occasional housekeeping lapses (e.g., stained sheets or dust).

Related guest reviews

10

Robert

Nov 18, 2025

·

Stayed 4 nights

The hotel was very clean. The pool area was very nice. The staff were very friendly. Great central location.

6

Loan

Mar 20, 2025

·

Stayed 3 nights

We booked a triple room, which consisted of a queen bed and a rollaway twin size bed. The twin bed was hard and uncomfortable. It was a small room, and we barely had enough space with all the luggage. The bathroom was mildewy and smelled like urine. We had to ask a housekeeper to clean it. I expected more from a 4-star hotel.

6

Philip

Nov 17, 2025

·

Stayed 2 nights

Staff were very good, attentive and courteous. This was the third hotel we stayed at in Singapore during the period. We found that our room at the Grand felt damp. The pillows felt damp and the quilt felt damp. We appreciate the weather in Singapore is humid but this was the only hotel of the three that we had that experience. We are seasoned travelers and work the air conditioning and temperature control where we can. The location is great and service was great. It was the room that was disappointing. Maybe the other rooms are fine but we were disappointed with the room.

6

Kwan Ting

Nov 20, 2025

·

Stayed 3 nights

I recently stayed at what was advertised as a 5-star hotel and, unfortunately, my experience did not meet those expectations. My partner and I were disappointed with both the cleanliness and the service provided. Upon our arrival, we appreciated the welcome gesture of fresh fruit. However, our experience quickly took a turn when, during our unpacking, a staff member repeatedly knocked on our door despite us indicating we would answer shortly. This disruption was bothersome but not the main issue. Later that evening, after a long day, we discovered hair and a brownish stain on the bed sheet when preparing for sleep. This was unacceptable. I attempted to contact Housekeeping and the Front Desk, but to no avail. Eventually, I reached out to Guest Relations, where I found the representative lacking in empathy and only offering a new bed sheet without an apology. When a staff member finally arrived, he offered me the new sheet to change myself, as he had not been instructed to help further. I expressed my discomfort with the stain, emphasizing that any discoloration, especially brown, is completely unacceptable. This experience on our first night significantly impacted our stay, and I hope the hotel can address these issues for future guests.

8

Ross

Nov 16, 2025

·

Stayed 2 nights

Very clean and close to cruise centre

8

Julie

Oct 15, 2025

·

Stayed 2 nights

The hotel is close to City Hall station (very walkable). Appreciated the check in staff finding us a room early as we had experienced a gruelling flight from London. The room was spacious and user friendly but not a fan of roller blinds in shower cubicles as they went too far down and sat in the water retaining moisture. This probably added to the musty, mouldy smell that hit you as you entered the room. I’m sure this would be a problem for a lot of places considering the humidity and heat in Singapore. Breakfast was average. The layout is confusing and the options are basic but enough to get your day started. House keeping was very helpful and promptly provided extra tea etc when requested. Great location to base your stay.

8

David

Nov 16, 2025

·

Stayed 3 nights

Clean room, great cleaning staff, great location

10

Shinichi

Feb 25, 2026

·

Stayed 1 night

設備も新しく清潔だった

2

HAEJIN

Jul 4, 2025

·

Stayed 3 nights

The room was humid and didnt think all the towels were refreshed when i entered the room I could see dusts on the floor and also the electronic consent was not working well

6

Stanley

Jul 7, 2025

·

Stayed 3 nights

Where to start? This was probably a great hotel in some past era. And, with what is visible, at least, Grand Park is doing what is needed to keep rhe facility and rooms looking clean. // But what made this a less than stellar stay was the moldy/mildewy smell in our room which is almost certainly tied to years of condensation in the air condition system (which doesn't smell like it has been cleaned). --And, though I appreciate the effort to be environmentally conscious and avoid plastic water bottles, the water purifying unit was unacceptable given how dirty the tap water feeder tank looked. (Was this ever cleaned??) // --Lastly, not cool (literally or figuratively) that the AC has a mind of its own and decides when to be environmentally conscious at the expense of the inmate--I mean, guest.

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Rooms

Modern, generally comfortable rooms—some quite spacious—but several guests noted small layouts when extra beds are added, very firm/small pillows, tricky lighting/AC controls, limited storage or desks, and some noise near lifts.

Related guest reviews

6

Dmytro

Feb 5, 2025

·

Stayed 1 night

I give this hotel 3 stars. It’s misrepresented. It’s not a 5 star hotel by any means or standards but they advertise themselves like 5 star. No real lobby. Check in is on the 3d floor. Not the smoothest process I must say. Soundproofing is bad. You can hear every door being shut and every person to walk by in the hallway. This will keep you up I’ll tell you. Ac- below average. Light controls are funky and not convenient to use. Bathroom is weird. Really. Shower is very small. Glass walls off the bathroom (weird as well) can be covered. No real door, just a slider. Bathroom space is not really isolated from the room which is not convenient at all. No outlets in the bathroom for the hair dryer etc. it’s a strong 3 star and weak 4 star hotel I must say, definitely not a 5 star. Gym is very small but did the job I guess only because I was the only one there. If you are booking it just know all this and be ready to deal with it. If you are- it may be a good deal but if you aren’t and have high expectations- you most likely will be disappointed.

8

Caroline

Aug 26, 2025

·

Stayed 4 nights

I had a club lounge room, check in was fine. The rooms don’t have desks which I had not checked prior to booking, so this is my mistake, as I was working. It only has a folding table with a bench window seat, so the whole time you are sat in your room you have your back to the view and are looking at your room, I asked on 3 occasions if I could have a chair for my room, so that I could sit the other side of the table and look at the view but unfortunately this was not possible?? The club lounge is quite basic compared to many hotels I have stayed in, the staff were nice, but the food and drinks were very limited. Also lots of families in the club lounge, which as a business traveler I find unusual and really did put me off wanting to take food from the buffet. Also no day room available on check out, the only option is to use the one toilet/ shower room that is for the pool users directly next to the pool, so it’s far from ideal. The pool itself is lovely and there are plenty of towels and beds available! The hotel location is great, you can walk to most places.

8

Andrea

Sep 3, 2024

·

Stayed 2 nights

For the price you paid you did not get breakfast and crammed into a little room with the two extra beds. It was fine since we just stayed the night but any longer and it would have been frustrating trying to move around.

10

Sophorn

Jan 3, 2025

·

Stayed 8 nights

Upgraded to a junior suite which had a massive shower - best hotel shower we've ever used! The gym is well equipped but tiny so avoid peak times. Funan mall nearby which is excellent.

10

Kevin

Feb 23, 2026

·

Stayed 3 nights

Great stay, friendly staff and excellent concierge service. Rooms were spacious, clean and comfortable. Lots of food options in the area and walkable to most city neighborhoods and parks.

10

A

Nov 19, 2025

·

Stayed 3 nights

Very comfortable stay. Breakfast on the 3rd floor was amazing, lots of choice and the team in the Crystal Club were as helpful as ever. I have stayed a few times and it’s a great location for business and or a holiday. Rooms are very comfortable. Only downside is the pillows are extremely hard but you can call reception and order a softer pillow, that is delivered promptly. Gym is quite small, but the pool is huge. Overall, 10/10 :)

8

Firdaus

Oct 10, 2025

·

Stayed 2 nights

Room was lovely & large, comfortable beds , only drawback was lack of place to put your clothes on or a place for your suitcase, bathroom also lacking hooks for hanging clothes/towel. Hotel was clean, and easily accessible.the watch person/staff member downstairs, was extremely helpful and professional, providing service with a smile. The only thing which spoilt the stay was the breakfast, very confusing, not organised, things in different places, variety of healthy savoury options limited, no halal options, hard to locate anything, small plates to add ur food , making it difficult especially as the small food locations scattered around, plus tiny glasses, needs reorganising big time/staff don’t understand when u ask basic question's around needing something

10

Kaine

Sep 17, 2025

·

Stayed 7 nights

Great property, lived it only thing I found the pillows very uncomfortable so hard but staff gave me a softer pillow ☺️

8

lisa

Sep 19, 2025

·

Stayed 1 night

room is clean, staff service is good and location is very convenient but finds aircon temp unable to be controlled and it seems to be auto set no matter how i change it room temperature can be 1-2 degree cooler but otherwise a nice place to stay and will recommend friends to stay here

6

Chris

Oct 7, 2025

·

Stayed 1 night

Room was a good size but noisy staff in the morning. Ordered ice never arrived. Bed was ok but pillows like rocks.

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Service

Frequently praised as friendly and helpful, including concierge and Crystal Club teams, with some early check-ins accommodated. However, multiple reviews cite slow or inconsistent front‑desk service and lapses in responsiveness.

Related guest reviews

10

Lindsay

Jun 1, 2024

·

Stayed 8 nights

Fantastic stay with friendly attentive staff, easy access to MRT and shopping, Highly recommend especially Crystal Lounge

10

CHANTAL

Nov 13, 2025

·

Stayed 2 nights

Excellent service from all departments. As a solo traveller i seldom feel seen but every interaction with staff was top notch. The little touches, letting me check in early and remembering my birthday. Thank you ❤️

10

Pat

Feb 26, 2026

·

Stayed 1 night

Room was wonderful. The staff was 7 stars…every employee went out of their way to be helpful. Mohammad and the other doormen were incredible. Best stay ever ⭐️⭐️⭐️⭐️⭐️

10

Kerry

Apr 22, 2025

·

Stayed 2 nights

Thank you to the team at Grand park City hall for making our stay so effortless. We only stayed a short 2 nights but despite this> the team at reception and concierge offered impeccable service. Thank you for helping create surprise and delight M&M moments for our 8 year old (Adam at Concierge) and for the beautifully packed breakfast box at 5am. Also special mention to Nazri for his help in making our short time visiting even more memorable with great suggestions to improve upon what we had planned.

2

Alisha

Jun 23, 2025

·

Stayed 4 nights

Staff poor. Rude. Except for lounge floor they were the best Canceled further bookings and reverted to previous hotels

4

Franz**

Jul 18, 2025

·

Stayed 1 night

Location is great, and breakfast was really nice with so many options. Unfortunately, reception kind of ruined the start of our stay- there was a wedding event held at reception area and we felt lack of service from the staff checking us in, she didn’t even tell us what time breakfast was or where you can find other facilities and such. But her colleague next to her was able to inform the other guests that was checking in next to us. I was expecting 5 star service and booked this to celebrate with my family, but left disappointed. Although the lady on check out was very lovely. Others may have had a lovely experience in this hotel, but due to my experience, I would not want to come back or recommend this hotel.

6

Professor Simon

Jul 19, 2025

·

Stayed 3 nights

Super convenient location, next to a couple of malls and a MRT. Gym is small, and the pool is not so great for swimming. Room service was pretty bad (non existent some days), and the reception folks seemed disinterested. I wouldn’t stay here again given the number of better hotels located in the area

8

Gregg

Jan 27, 2026

·

Stayed 2 nights

Staff were excellent. From desk to housekeeper.

8

Julie

Nov 22, 2025

·

Stayed 2 nights

Clean room, very comfy, good location, great sized bathroom, but did found hotel didn't quite live up to 5 star expectations - queuing at check-in with no one there to greet or provide refreshments after flight, breakfast queue and some disorganisation. Stayed in 4 star previously in singapore a few weeks earlier and that felt more like 5, whereas this was def more like 4 at a max, in some ways a bit below so I was a bit disappointed. Stay was good but wouldn't recommend to friends or family and wouldn't stay again, so not that good.

10

Eric T.

Oct 29, 2025

·

Stayed 9 nights

Great stay as always. The Crystal Club staff was excellent, top notch.

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AI-generated summary based on recent guest reviews

Location

Standout central location: walkable to major sights and close to City Hall MRT, malls and dining.

Related guest reviews

10

Natalia

Jun 12, 2025

·

Stayed 1 night

It was a great stay, fantastic location, look no further!

10

Kate

Oct 14, 2024

·

Stayed 1 night

Great central location, super clean and beautiful hotel. Walkable to Marina Sands and many other attractions

10

Stephen

Oct 14, 2025

·

Stayed 1 night

My wife and I booked this for a short stay for its location and it was perfect. We would recommend staying here for its location to the metro, restaurants and tourist attractions.

10

Vincent

Sep 7, 2025

·

Stayed 2 nights

Clean great central location

10

Robert

Nov 18, 2025

·

Stayed 4 nights

The hotel was very clean. The pool area was very nice. The staff were very friendly. Great central location.

10

Jackie

Oct 24, 2025

·

Stayed 2 nights

We were very happy with the Grand Park City Hall and would highly recommend to anyone visiting Singapore. The hotel is in a great location close to train link from the airport and very walkable to all the main attractions. We had the club lounge which was really great and the pool area also a welcome benefit from the hot humid days.

10

James

Feb 17, 2024

·

Stayed 6 nights

Centrally located. Most things within easy walking distance MRT just 200 metres and 3 shopping malls close by.

10

Kevin

Feb 23, 2026

·

Stayed 3 nights

Great stay, friendly staff and excellent concierge service. Rooms were spacious, clean and comfortable. Lots of food options in the area and walkable to most city neighborhoods and parks.

10

Laurent

Feb 28, 2026

·

Stayed 5 nights

Très bien situé

10

Vise Eljay

Oct 29, 2025

·

Stayed 3 nights

Highly recommended hotel. Staffs are also very nice and polite. Very close to shopping malls and restaurants as well.

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Dining

Breakfast and lounge get mixed feedback—many enjoyed the selection, but others found layouts confusing, food lukewarm, queues, and limited or unavailable late‑night room service.

Related guest reviews

6

Leeahna

Aug 11, 2025

·

Stayed 2 nights

Beautiful hotel in a good location, however not sure on value for the price compared to other options. Staff amazing. No 24 hour room service or mini bar. Watch out if you arrive after 9:30pm no food or drinks available at the hotel.

10

Irem Gözde

Oct 7, 2025

·

Stayed 10 nights

Alles in Einem war es ein sehr sauberes Hotel. Wir haben uns sehr wohl gefühlt. Die Zimmer hatten eine perfekte Größe, man hat sich nicht eingeengt gefühlt.Nur das Frühstücksbuffet war sehr eintönig und hat wenig an Auswahl angeboten. Besonders Herr Ismail war sehr hilfsbereit.

8

Helen

Dec 22, 2024

·

Stayed 5 nights

Great location, close enough to walk to lots of places but also MRT which is very easy to navigate so everywhere is accessible Great breakfasts

10

A

Nov 19, 2025

·

Stayed 3 nights

Very comfortable stay. Breakfast on the 3rd floor was amazing, lots of choice and the team in the Crystal Club were as helpful as ever. I have stayed a few times and it’s a great location for business and or a holiday. Rooms are very comfortable. Only downside is the pillows are extremely hard but you can call reception and order a softer pillow, that is delivered promptly. Gym is quite small, but the pool is huge. Overall, 10/10 :)

10

Philip

Nov 30, 2025

·

Stayed 5 nights

Rooms,convenience to transport etc was fantastic. Breakfast was very good and the table service was terrific.

6

Frank

Jul 31, 2025

·

Stayed 3 nights

Breakfast was poor in terms of quantity and in general a limited selection of food. Staff at breakfast was not really friendly, they all seemed to be very stressed. But worst of all, there were no more coffee beans on our 2nd day, so all available high end coffee mashines ran out of coffee and they couldn’t offer any cappuccino anymore. Certainly not worth a 5-Star hotel….

8

Stephen

Nov 7, 2025

·

Stayed 5 nights

Crystal Club Lounge food was often cold and not great variety. Rooms were good, but not enough attention to detail. Service was generally good.

10

Alexandra Melanie

Oct 5, 2025

·

Stayed 6 nights

Dieses Hotel besticht durch seine tolle Lage. Wir konnten quasi alles zu Fuß erreichen und haben lediglich für Sentosa Island ein Taxi genommen. Restaurants, Einkaufsmöglichkeiten, Sehenswürdigkeiten etc. alles problemlos zu Fuß erreichbar. Besonders gefallen hat uns auch der Pool im Hotel und die Dachterrasse mit Blick auf Marina Bay Sands. Lediglich das Frühstück hat uns nicht überzeugt. Hier gibt es noch Luft nach oben. Aber dieses Hotel würden wir jederzeit wieder buchen.

8

Catrillia

Dec 26, 2024

·

Stayed 4 nights

We had a lovely stay at this hotel! It’s located pretty close to Clarke Quay and an MRT stop. The service was excellent and the food was good. We had access to the lounge which made the stay more comfortable. The only thing that could have been better is if the food at the lounge buffet was hotter. Everything that came directly from the kitchen was the right temperature! I have stayed here in the past and look forward to returning!

10

Mrs Melanie

Jan 18, 2025

·

Stayed 3 nights

This property was lovely. The reception staff were excellent and welcoming. The only down side was the breakfast where it was quite chaotic. This was not helped by a confusing layout with different foods all over and similar types of food separated. Lack of bowls, teabags and milk too. Overall though a great stay (breakfast a minor thing).

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $188	19 $188	20 $189	21 $189	22 $188	23 $187	24 $189
25 $188	26 $234	27 $274	28 $273	29 $257	30 $234	31 $206

Su	Mo	Tu	We	Th	Fr	Sa
1 $202	2 $217	3 $234	4 $234	5 $234	6 $211	7 $209
8 $202	9 $211	10 $211	11 $211	12 $211	13 $211	14 $203
15 $207	16 $234	17 $293	18 $275	19 $294	20 $268	21 $217
22 $218	23 $216	24 $224	25 $224	26 $216	27 $216	28 $216
29 $216	30 $216

Grand Park City Hall

Prices for Grand Park City Hall

Monthly average prices

About this property

Location

Room options

Crystal Club Deluxe Room

Crystal Club Premier Room

Premier Triple Room 1 King +1 Sofa Bed

Oasis Junior Suite 1 King

Junior Suite

Corner Studio Room 1 King

Premier Double Or Twin Room

Deluxe Triple Room

Premier Quadruple Room, 1 Bedroom, City View

Park Suite 1 King

Garden Junior Suite 1 King

Coleman Suite 1 King

Deluxe Double Or Twin Room

Family Suite 1 King + 1 Bunkbed

Guest reviews of Grand Park City Hall

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Grand Park City Hall

Considering this hotel for your Civic District trip?

Prices for upcoming dates