Name: The Clocktower Hotel Latham - North Albany, an Ascend Collection Hotel
Address: 981 New Loudon Road, Cohoes, New York, United States of America, Cohoes, New York, US
Price range: US$99–US$234 per night
Rating: 8.8

What guests think

Across recent stays at The Clocktower Hotel, an Ascend Collection Hotel, guests consistently highlight clean, comfortable rooms, friendly staff, and a free breakfast with lots of choices, while noting ongoing renovations that affect some areas and experiences.

Many reviews praise value and quiet surroundings near highways and the airport. Common downsides include inconsistent housekeeping or room servicing, occasional front desk missteps at check-in, and facilities frustrations such as cold pool water, elevator or ice machine outages. Rooms range from newly updated and spacious to smaller or dimly lit, and a few guests report weak Wi‑Fi. Expect a comfortable, good‑value stay with a few trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large indoor pool and basic amenities are available, but ongoing renovation affects common areas and some features. Guests report occasional issues with pool temperature, elevator or key access, and ice machines.

Related guest reviews

8

Catherine

28 May 2025

·

Stayed 2 nights

Staff superbly friendly. Place very clean. But our room did not have the bedding for the pull out couch and so my sister had to go down and get it since place was understaffed. Pool was extremely cold and pool room needs a clock!!!

8

Susan

6 Oct 2025

·

Stayed 1 night

Room was comfortable. Great breakfast. Indoor pool available

10

Susan and Guy

7 Oct 2025

·

Stayed 1 night

Stayed one night on a Sunday, because we didn’t want to drive home in the dark after a three-day walking pilgrimage from the Lake is the Blessed Sacrament to the shrine of the North American Martyrs. Room was quiet, bed was comfortable. Pool was good for swimming laps (entire pool is also 4-1/2 ft deep). Fridge in room was not very cold but the desk staff kindly put our food items and ice pack into a service fridge/freezer for us. Breakfast was excellent. We will definitely stay here again after next year’s pilgrimage!

10

Lee

8 Oct 2024

·

Stayed 3 nights

Hotel is being renovated. The rooms that are available have already been renovated and are very nice. I have stayed here before and plan to stay there again when visiting the Albany area.

2

Michelle

29 Oct 2024

·

Stayed 4 nights

If you ever wanted to have the immersive experience of staying in an active construction site, stay here. The building filthy and torn up from being under renovation. The constant banging reminded me of the story my father told me about going through POW training in the Navy, where they stuffed him in a box and banged on it as a type of torture. I am astonished that Comfort Inn would even allow guests to stay here.

8

David

10 Aug 2025

·

Stayed 2 nights

The hotel, overall, was clean, updated and in a good location. Inside and outside were very quiet. Our room was adequate, but a little small. Bathroom was very small. Breakfast had a lot of choices, but honestly (quality wise) was an overall disappointment. The staff was of the HIGHEST quality for friendliness and service. The pool was clean, and we actually had it all to ourselves when we went down. For what we paid, it was a GREAT choice that provided a great stay.

10

Vincenzo

26 Oct 2024

·

Stayed 1 night

Under construction yet clean and nice new rooms

8

Laura

22 Oct 2024

·

Stayed 2 nights

They are undergoing construction, but the breakfast and lobby areas are fine. I like the pool, but do not understand why a pool without a lifeguard is only open during certain hours. The sign says it’s open from 7 am to 11 pm. The staff says it’s 8am to 10 pm. Key cards don’t open the door, so people can only go in if staff lets them in. I like to swim laps early , so that was annoying to me.

10

Mark

20 Oct 2024

·

Stayed 1 night

Halfway through a renovation so some areas under construction but the renovated rooms were very nice.

6

Jeffrey

27 Oct 2024

·

Stayed 1 night

The hotel is under renovation, but our room on the 3rd floor was brand spanking new! Very comfortable. The breakfast was actually good and the attendant was a wonderful lady. When going to check in, at 2:45pm we were told that our room was not ready and that we had to come back at 3:00. 15 minutes later, the front desk person said our room wasn't ready, but she could give us another room. Seems a little nutty that she made us wait for 15 minutes.

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Cleanliness

Many guests find the hotel and rooms very clean, but some report dirty bathrooms or linens and inconsistent housekeeping during multi‑night stays.

Related guest reviews

10

Wendy

2 Nov 2025

·

Stayed 1 night

The room was spotless, comfy beds. The night hostess for check-in was so helpful, kind, great personality. Breakfast staff was so gracious and the food was plentiful and good. Lovely setting everywhere!

6

Todd

21 Apr 2024

·

Stayed 2 nights

Hotel was comfortable but needs to be updated. Cleaning is an issue. No housekeeping unless it’s requested. Breakfast was good.

10

Robert

1 Sept 2025

·

Stayed 1 night

Clean rooms, friendly staff, beds were comfortable. I chose this hotel based on reviews online, and it was consistent with most reviews. Would recommend.

10

Elaina

1 Sept 2025

·

Stayed 1 night

This place was clean, the staff was helpful and kind, and the breakfast was delicious!

6

Daniel

9 Jul 2025

·

Stayed 4 nights

I was surprised my room was never serviced as we stayed 4 nights with 4 people in our room.

2

Nicole

26 Jul 2025

·

Stayed 1 night

There were cockroaches in our hotel room, when I told the staff they said -did u take a picture? I said no and he ignored me... so gross! 2 small ones on the desk next to my bag! Hope i didnt take any home with me

4

Susan

24 Sept 2023

·

Stayed 2 nights

The bathroom had spiders all over it. I reported it to front desk asking for someone to clean bathroom. Request was ignored

2

Teniya

18 Dec 2023

·

Stayed 2 nights

Bathroom was dirty upon entering it was poop left in toilet, it was dirty linen and stains on couches

6

Danielle

10 Aug 2025

·

Stayed 1 night

Could be cleaned better ( nose and finger prints by peep hole on door, table in dining room dirty and broken). Also the time date were way off on the TV

4

Donald

21 May 2025

·

Stayed 3 nights

Upon arrival it was discovered that the sheets were soiled and the beds unable to be used. Rooms were not serviced daily. We were not informed that daily requests must be made for room service.

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Rooms

Rooms are generally comfortable, with some newly updated and spacious layouts, though others feel small or dim with limited lighting. A few note noise or weak Wi‑Fi and less supportive pillows or seating.

Related guest reviews

10

Richard

28 Aug 2025

·

Stayed 1 night

If you stay make sure you don’t stay in the first floor it’s not quiet since all the pop whole staying there pass by and talk

10

Bill

24 May 2025

·

Stayed 5 nights

The room was excellent with an excellent view

8

john

30 Jul 2025

·

Stayed 2 nights

Only complaint is that the sofa in the room was very uncomfortable to sit and watch the news

10

Valerie

10 Apr 2025

·

Stayed 1 night

Stayed the night for early flight out of Albany. Room was spacious! Parking not all that convenient. We had a great room at the end on the 4th floor. Could use a table in the “tv” sofa section. I would stay again. Super close to airport.

8

Mélanie

2 Aug 2025

·

Stayed 1 night

Pillows were way too small, staff super friendly and welcoming, really nice breakfast

10

Cindy

27 Oct 2025

·

Stayed 2 nights

Clean spacious room, nicely updated, nice lobby and breakfast. Great value for price

8

Carlyn

29 Sept 2025

·

Stayed 1 night

The wifi was not working There is no grab bar in the shower...anyone can slip and fall. This should not just be in handicapped accessable bathrooms

10

Ralph

20 Jul 2025

·

Stayed 2 nights

The room was clean , but dark and small. Not enough room lighting & TV was not adequate. Breakfast was good but not sufficient for allergies.

8

David

10 Aug 2025

·

Stayed 2 nights

The hotel, overall, was clean, updated and in a good location. Inside and outside were very quiet. Our room was adequate, but a little small. Bathroom was very small. Breakfast had a lot of choices, but honestly (quality wise) was an overall disappointment. The staff was of the HIGHEST quality for friendliness and service. The pool was clean, and we actually had it all to ourselves when we went down. For what we paid, it was a GREAT choice that provided a great stay.

8

KATHY

6 Feb 2024

·

Stayed 1 night

For some reason after staying here for years, the heat in our room just couldn’t be regulated. We couldn’t sleep well either night. Strangely, we would set it to be comfortable as we laid in the bed, but if we stood up it was too cold. I don’t understand. Same with regulating the water temperature in the shower. Otherwise all was fine just as usual.

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Service

Service is frequently praised as friendly and accommodating, with standout breakfast staff and helpful front desk agents. However, some guests experienced slow or unhelpful check‑in, miscommunications, or safety lapses.

Related guest reviews

6

Evan

8 Apr 2024

·

Stayed 1 night

Could be cleaner, staff gave us keys that didn’t work initially and made us wait in line again

6

mike

7 Mar 2023

·

Stayed 1 night

It’s more of experience I witnessed at front desk. The front desk person gave a room key to a guy and took his word for it that I was his room. That gave off an uncomfortable feeling in regards to safety. I get it you have a lot of things to do and responsibilities. I feel just pulling up his name quickly and checking would be mandatory. He was checking me in asked for my card and license 3 times because he was trying to do 3 things at once.

10

Carrie

11 Nov 2025

·

Stayed 2 nights

Clean, comfortable rooms. Lots of amenities in the hotel. My teen loved the breakfast buffet! Staff was really friendly and nice touch to have warm soup available on a chilly day.

10

James

16 Aug 2025

·

Stayed 2 nights

I spend over 100 nights p/yr in hotels. One of the best hot/cold free breakfasts I've had. Newly remodeled, great value for the price. Very nice staff.

8

Irene

31 Aug 2025

·

Stayed 1 night

The staff was very professional and polite.

2

Jillian

22 Jun 2025

·

Stayed 1 night

I booked the room in April. The front desk said they attempted to get ahold of me to let me know there were no rooms available the day of check in. Said they were sending me to another hotel in free of charge. We got there and they said the Clocktower said they would cover half. Huge miscommunication and inconvenience.

4

cheryl

20 Jul 2025

·

Stayed 1 night

We were not given the room type that we reserved. Late in the evening, water started dripping from the ceiling onto the couch-so we had to get dressed, repack, and move rooms. I tried calling the front desk but no answer. When I walked down there she was on a personal call and responded “ok” when I told her I tried to call. No apology or anything for all of our trouble.

10

Harry

26 Aug 2025

·

Stayed 1 night

Well it all starts at front desk,with a young gentleman who name is Treasure. So helpful a real pleasure to deal with,if you lose him your losing a real treasure.

10

Elizabeth

6 Apr 2025

·

Stayed 2 nights

Our travel plans changed a few times, and the front desk staff, particularly staff member Treasure, was very accommodating. He helped us sort things out and was helpful about our travel dilemma. The hotel and room was clean and comfortable. Breakfast was delicious.

4

Donna

20 Oct 2024

·

Stayed 2 nights

We should have been informed that the property was having renovations done when we booked. We arrived before 3pm and the young lady on duty would not take care of check in until 3. I understand our rooms may not have been ready, but I don't see why she couldn't take care of the check in process. I have never stayed in a hotel where they wouldn't check you in before the room was ready. There wasn't even anyone at registration when we arrived, we waited 10 minutes for some one to greet us. I did not like the fact that there was no housekeeping after you check in unless you asked and we were not informed of that at check-in. I have never experienced that before. There were only 2 luggage carts and someone checked in and put them in their room so we didn't have any. I do want to say that the young lady that was at registration at check out was great. She went looking for carts for us and when she couldn't find them offered to carry our luggage down for us. I did not get her name unfortunately. Linda, the lady who was on duty for breakfast on Saturday morning was great. Introduced herself and told us if we needed anything to let her know.

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Location

Convenient, quiet location close to the airport, highways, and area venues, making it practical for visits to RPI and regional attractions.

Related guest reviews

10

Alison

25 Jul 2025

·

Stayed 1 night

I love this hotel. Its clean, good price, very nice staff, nice pool, nice breakfast, close to airport. Will stay again.

10

Yvette

28 Jul 2025

·

Stayed 1 night

Close to everything

10

Chintan

31 Aug 2025

·

Stayed 1 night

Best location and good service.

10

Suzanne

27 Jul 2025

·

Stayed 2 nights

Very comfortable stay. We were going to Saratoga for races and it was about a half hour away. Breakfast was very good.

8

margaret

19 May 2025

·

Stayed 4 nights

Get location. Easy access to freeways. Close to airport. Rooms are quiet.

10

Jonathan

12 Dec 2023

·

Stayed 3 nights

Nice and safe area. Room was very nice for the price

10

Stanley

28 Aug 2023

·

Stayed 2 nights

Convenient location and good shopping close by

10

Tami

24 Mar 2025

·

Stayed 1 night

The property was nicely decorated and welcoming. It was close to the highway and to my final destination. There were enough options for gas, food, and other (Walgreens). Overall good location

10

Kerry

14 Nov 2025

·

Stayed 1 night

Nice and convenient stay for us as we traveled to RPI to visit our son. Didn't get to try the breakfast but it smelled good.

8

KATHY

7 Nov 2023

·

Stayed 2 nights

This is convenient for us. An added bonus it that the State Police Academy lodges police there regularly to attending local training. I doubt if there is much crime there as a result! Very convenient to Highways 87 and 90 and shopping.

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Dining

Breakfast is often highlighted as plentiful and varied, with helpful staff and options for some dietary needs. Critiques mention overly processed items or subpar coffee on occasion.

Related guest reviews

10

George

29 Apr 2025

·

Stayed 2 nights

Every staff interaction was excellent... check-in (let me check in at 2:25 as that fit my busy weekend), 4am check-out (had just made a fresh pot of excellent coffee that I enjoyed while waiting for my ride to the airport) and the high energy, positive, cheery woman running around doing all sorts of work at the breakfast service.

10

Carrie

11 Nov 2025

·

Stayed 2 nights

Clean, comfortable rooms. Lots of amenities in the hotel. My teen loved the breakfast buffet! Staff was really friendly and nice touch to have warm soup available on a chilly day.

10

Cody

23 Jun 2025

·

Stayed 1 night

Was a Great stay. Breakfast was so Good!

8

Kelli

10 Aug 2025

·

Stayed 1 night

The breakfast buffet was very good

10

James

16 Aug 2025

·

Stayed 2 nights

I spend over 100 nights p/yr in hotels. One of the best hot/cold free breakfasts I've had. Newly remodeled, great value for the price. Very nice staff.

10

Ralph

20 Jul 2025

·

Stayed 2 nights

The room was clean , but dark and small. Not enough room lighting & TV was not adequate. Breakfast was good but not sufficient for allergies.

8

Jilisa

20 Oct 2025

·

Stayed 1 night

Breakfast was overly processed food, eggs seemed powdered, no herbal tea. Poor quality. Ate blueberries. The apple was awful.

10

Patricia

11 Oct 2025

·

Stayed 1 night

Place was great! Well appointed room with benches & wardrobe closet. Breakfast was plentiful with yogurts, hot items like bacon and sausage. A good selection that even had a gluten free bagel! The only thing they need there is directional signs to the room, elevator, etc… I’d stay again.

10

sean

28 Apr 2024

·

Stayed 2 nights

Great FREE breakfast! Wide variety of breakfast options from coffee, juices, tea, then cereals, bagels & cream cheese, muffins, even glazed donuts and oat cranberry muffins, waffles, grapefruit, bananas, english muffins, scrambled eggs as well as scrambled eggs with peppers and onions! Salsa and cheese nearby for your eggs! I believe there was even turkey bacon as well. Im sure I missed a few but the breakfast area was 10/10 for a 3.5 star hotel like this.

8

KATHY

29 Mar 2024

·

Stayed 2 nights

Great hot breakfast and breakfast staff are great. However, the coffee is TERRIBLE. The warm drink stand in the lobby only has lukewarm terrible coffee. The tub water never stopped running, the drain ran slow and the shower curtains are a fabric kind that lets the water blow right through onto the floor. Toilets are really too low. Beds and pillows are awesome but what's up with these "fake duvets" with a comforter with two sheets on top and bottom that comes apart as you sleep?

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $172	17 $141	18 $166	19 $177
20 $130	21 $140	22 $130	23 $130	24 $122	25 $150	26 $142
27 $111	28 $115	29 $122	30 $128

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $234	3 $194
4 $99	5 $107	6 $115	7 $130	8 $122	9 $173	10 $196
11 $113	12 $111	13 $115	14 $115	15 $122	16 $143	17 $136
18 $110	19 $120	20 $121	21 $124	22 $122	23 $144	24 $143
25 $100	26 $114	27 $119	28 $130	29 $111	30 $114	31 $107

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About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 Double Bed, Accessible

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Clocktower Hotel Latham - North Albany, an Ascend Collection Hotel

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