Chapter San Francisco
From
$44
/ night
Select dates to see prices and availability
From
$44
/ night
About this property
Experience a comfortable stay at this adults-only hostel with express check-in, self-laundry, and free Wi-Fi in San Francisco.
Location
Located in San Francisco, Chapter San Francisco - Hostel is in the city center. SF Masonic Auditorium and Bill Graham Civic Auditorium are cultural highlights, and travelers looking to shop may want to visit Pier 39 and Union Square. Looking to enjoy an event or a game? See what's going on at Oracle Park or Chase Center.
Non-Smoking Rooms
Housekeeping
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
Self Laundry
Location
1533 franklin street, Lower Pacific Heights, San Francisco, California, United States of America
Room options
6
Bed in 4-Bed Female Dormitory Room
Room details
1 Bunk Bed
300 ft²
Quiet Street ViewKitchenetteShared BathroomRefrigeratorAccessible by Stairs
6
Bed in 6-Bed Mixed Dormitory Room
Room details
1 Bunk Bed
Shared Bathroom
14
Double Room
Room details
1 Full Bed
Sleeps 2
150 ft²
KitchenetteShared BathroomRefrigeratorAccessible by Stairs
4
Basic Triple Room with Shared Bathroom
Room details
3× Bunk Beds
Sleeps 3
Shared Bathroom
4
Quadruple Room with Shared Bathroom
Room details
4× Bunk Beds
Sleeps 4
Shared Bathroom
4
Double Room with Shared Bathroom
Room details
1 Full Bed
Sleeps 2
Shared Bathroom
18
Single Bed in 6-Bed Dormitory Room
Room details
1 Bunk Bed
350 ft²
Quiet Street ViewKitchenetteShared BathroomRefrigeratorAccessible by Stairs
18
Bunk Bed in Mixed Dormitory Room
Room details
1 Twin Bed
250 ft²
Quiet Street ViewKitchenetteShared BathroomRefrigeratorAccessible by Stairs
4
Single Bed in Mixed Dormitory Room
Room details
1 Twin Bed
Sleeps 2
250 ft²
Quiet Street ViewKitchenetteShared BathroomRefrigeratorAccessible by Stairs
7
Bed in 8-Bed Mixed Dormitory Room
Room details
1 Bunk Bed
Shared Bathroom
Guest reviews of Chapter San Francisco
8.8
Fabulous
Based on 446 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Chapter San Francisco, travelers highlight clean facilities, privacy-focused pods, and a convenient location near transit and food, while noting trade-offs like warm rooms without AC, street or roommate noise, small common areas, and check-in snags.
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What guests think
At Chapter San Francisco, travelers highlight clean facilities, privacy-focused pods, and a convenient location near transit and food, while noting trade-offs like warm rooms without AC, street or roommate noise, small common areas, and check-in snags.
Lockers, luggage storage, and a small kitchenette help with practical needs. Service is often praised, though some encountered code glitches, confusing self check‑in, or occasional room changes. Expect a modern, budget-friendly hostel experience with strong basics and a few city-noise trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
Shared bathrooms and showers are widely praised, and the property offers a small lounge/kitchenette with fridge and microwave, lockers, laundry, and luggage storage. Several reviews note cramped common areas and limited workspace.
Related guest reviews
2
Chris
May 23, 2025
·
Stayed 2 nights
The 'work' space was a counter in a hallway with three stations shared by 30+ people. The 'living room' was six chairs and a tv and absolutely nothing else, also shared by 30+ people
The 'work' space was a counter in a hallway with three stations shared by 30+ people. The 'living room' was six chairs and a tv and absolutely nothing else, also shared by 30+ people
8
K'von
Oct 16, 2025
·
Stayed 4 nights
Lounge space is pretty small, but clean and efficient. Associate on ring bell was very helpful getting me set in. Bed space was nice and private. My best hostel experience yet.
Lounge space is pretty small, but clean and efficient. Associate on ring bell was very helpful getting me set in. Bed space was nice and private. My best hostel experience yet.
10
Edgardo
Jul 29, 2025
·
Stayed 1 night
I had to go for brunch with family until 2pm, so past the checkout time of 10am, but there was a storage option available until *10pm* the same day for no added fee, which was an incredible help. If that sounds like something you need, then I guess this would be the right place.
I had to go for brunch with family until 2pm, so past the checkout time of 10am, but there was a storage option available until *10pm* the same day for no added fee, which was an incredible help. If that sounds like something you need, then I guess this would be the right place.
8
Naomi
Sep 26, 2025
·
Stayed 1 night
Mostly clean - there was no lock provided for the locker; i had to buy it. Waste of money and of resources. The ceiling in the shower was cracked and falling apart, shower curtains were pink at the bottom like they hadn't been bleached ever and there was hair in the shower. No recycling facilities or place to leave extra food for people to use.
Mostly clean - there was no lock provided for the locker; i had to buy it. Waste of money and of resources. The ceiling in the shower was cracked and falling apart, shower curtains were pink at the bottom like they hadn't been bleached ever and there was hair in the shower. No recycling facilities or place to leave extra food for people to use.
10
Lowell
Feb 11, 2025
·
Stayed 1 night
Great hostel with bathrooms and showers in the hallway outside the sleeping quarters. Earplugs provided and decent kitchen/lounge area. I prefer this one over Amsterdam hostel which has a strange smell.
Great hostel with bathrooms and showers in the hallway outside the sleeping quarters. Earplugs provided and decent kitchen/lounge area. I prefer this one over Amsterdam hostel which has a strange smell.
8
Jeremie
Dec 13, 2024
·
Stayed 2 nights
The ambiance was nice. The price is crazy even for the laundry
The ambiance was nice. The price is crazy even for the laundry
6
Amanda
Jul 24, 2025
·
Stayed 3 nights
Check in is weird, common area wars very small and cramped and unkept. Garbages and fridge overflowing.
Check in is weird, common area wars very small and cramped and unkept. Garbages and fridge overflowing.
8
denise
Oct 8, 2025
·
Stayed 1 night
Different concept ..apartment 3 part buildings with shared rooms, lounge, kitchen, basic prices, rare find on Expedia ..fun
Different concept ..apartment 3 part buildings with shared rooms, lounge, kitchen, basic prices, rare find on Expedia ..fun
10
Vinh Huy
Oct 10, 2023
·
Stayed 3 nights
Easy late check in. Staff was helpful and friendly. Washrooms and showers were clean. Bed was acceptable. Top bunk was a bit hard for me to get in and out at night but I managed. The 4-bed room was clean. Large locker (bring your own lock). Communal lounge room had a fridge, filtered water, tea, cups, etc. My biggest complaint was the lack of AC. My last day was brutally hot for SF in the high 80s and the room did not cool down until past midnight. Otherwise, I liked my stay. Where are you going to find a clean, safe place to sleep and shower for that kinda price? Definitely recommend Nap York SF.
Easy late check in. Staff was helpful and friendly. Washrooms and showers were clean. Bed was acceptable. Top bunk was a bit hard for me to get in and out at night but I managed. The 4-bed room was clean. Large locker (bring your own lock). Communal lounge room had a fridge, filtered water, tea, cups, etc. My biggest complaint was the lack of AC. My last day was brutally hot for SF in the high 80s and the room did not cool down until past midnight. Otherwise, I liked my stay. Where are you going to find a clean, safe place to sleep and shower for that kinda price? Definitely recommend Nap York SF.
10
Zahra Fitriana
Mar 24, 2025
·
Stayed 4 nights
I thought that by sharing the public spaces such as restrooms and shower rooms would be a disaster but they keep those very very clean, especially the lounge area with the free flow tea and coffee and pretty complete kitchen utensils!
I thought that by sharing the public spaces such as restrooms and shower rooms would be a disaster but they keep those very very clean, especially the lounge area with the free flow tea and coffee and pretty complete kitchen utensils!
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is consistently strong across rooms, bathrooms, and common areas, according to many reviews. A few guests reported stained bedding or bathroom maintenance issues and odors.
Related guest reviews
10
Wendy
Dec 27, 2023
·
Stayed 1 night
Loved staying in the business pod - only complaint is that it wasn’t clean clean - bits of something on the floor and hair on the sheets - not mine! Other than that good and comfortable.
Loved staying in the business pod - only complaint is that it wasn’t clean clean - bits of something on the floor and hair on the sheets - not mine! Other than that good and comfortable.
8
Theresa Maria
Mar 24, 2024
·
Stayed 3 nights
I stayed in a business room, it could have been cleaner around the bed and there was no window in the room. The rest of the hostel was nice and clean. Free coffee and tea available. The staff was very friendly and helpfull.
I stayed in a business room, it could have been cleaner around the bed and there was no window in the room. The rest of the hostel was nice and clean. Free coffee and tea available. The staff was very friendly and helpfull.
8
Naomi
Sep 26, 2025
·
Stayed 1 night
Mostly clean - there was no lock provided for the locker; i had to buy it. Waste of money and of resources. The ceiling in the shower was cracked and falling apart, shower curtains were pink at the bottom like they hadn't been bleached ever and there was hair in the shower. No recycling facilities or place to leave extra food for people to use.
Mostly clean - there was no lock provided for the locker; i had to buy it. Waste of money and of resources. The ceiling in the shower was cracked and falling apart, shower curtains were pink at the bottom like they hadn't been bleached ever and there was hair in the shower. No recycling facilities or place to leave extra food for people to use.
10
Lisa
Sep 24, 2025
·
Stayed 2 nights
Very clean and quiet
Very clean and quiet
10
David
Sep 8, 2025
·
Stayed 1 night
Everything was great and perfect , Highly recommended!!! - Easy check - in and check out . - Everything is well organized. - All guests were very respectful. - Room , bed , sheets , locker and bathroom were extremely clean . - Near public transportation. This was amazing !!! Thank you so much guys . God bless you . Your amazing and hard work is appreciated!
Everything was great and perfect , Highly recommended!!! - Easy check - in and check out . - Everything is well organized. - All guests were very respectful. - Room , bed , sheets , locker and bathroom were extremely clean . - Near public transportation. This was amazing !!! Thank you so much guys . God bless you . Your amazing and hard work is appreciated!
2
Mariano E
Sep 24, 2023
·
Stayed 2 nights
DO NOT STAY HERE! Entire property smelled like urine. The neighborhood is in a horrible place. Rules while in the hostel include no food and drink and no talking on the phone. Almost zero opportunities to be social. Stains on the sheets and pillow cases. Not only stains but fresh smudges of what appeared to be bodily fluids as well. Management is horrible. I explained a long list of short comings and their only response was “no refunds”. In no way shape or form addressed the issues presented. DO NOT STAY HERE.
DO NOT STAY HERE! Entire property smelled like urine. The neighborhood is in a horrible place. Rules while in the hostel include no food and drink and no talking on the phone. Almost zero opportunities to be social. Stains on the sheets and pillow cases. Not only stains but fresh smudges of what appeared to be bodily fluids as well. Management is horrible. I explained a long list of short comings and their only response was “no refunds”. In no way shape or form addressed the issues presented. DO NOT STAY HERE.
10
Jessica
Nov 18, 2024
·
Stayed 2 nights
Chapter SF was the nicest hostel I’ve stayed at in the US, very clean and quiet.
Chapter SF was the nicest hostel I’ve stayed at in the US, very clean and quiet.
8
Willie
Feb 26, 2025
·
Stayed 1 night
I loved Chapter. It’s in a great location, it’s easily accessible by public transit, and very clean. I dare say this is one of the cleanest hotels I’ve ever stayed at (and for my job, I’m in a couple every week for the last decade) even tho it’s a hostel. I would stay there again and recommend to solo traveling friends
I loved Chapter. It’s in a great location, it’s easily accessible by public transit, and very clean. I dare say this is one of the cleanest hotels I’ve ever stayed at (and for my job, I’m in a couple every week for the last decade) even tho it’s a hostel. I would stay there again and recommend to solo traveling friends
8
Aaron
Jul 28, 2025
·
Stayed 2 nights
Overall nice, simple, clean facility. Shared bathroom/shower and kitchen area was tidy. I would like more than one towel and bed linen change per week as a standard practice. The comforter provided for the bed was more blanket-like.
Overall nice, simple, clean facility. Shared bathroom/shower and kitchen area was tidy. I would like more than one towel and bed linen change per week as a standard practice. The comforter provided for the bed was more blanket-like.
4
Chienchien
Aug 7, 2025
·
Stayed 2 nights
Poor maintenance. I was assigned to a room that I did not book. When I inquired about the change, the staff told me it was likely due to their effort to group guests traveling together, and I was mistakenly moved to another room. Unfortunately, all they could offer was a verbal apology, with no actual resolution. The room I was given—a 6-mix dorm—was not what I reserved, and had I known I would be placed there, I would not have booked this property at all. By the time I found out, it was already too late to find another place to stay, so I had no choice but to spend uncomfortable nights in a room I didn’t choose. This wasn’t my first time staying here, but this experience was drastically worse than previous visits. Half of the bathrooms were under maintenance, and the toilets constantly smelled of urine. I’ve stayed at almost every hostel in this area, and it’s really disappointing to see that the management here no longer lives up to its former standard. Poor management. It was clear that the staff was overwhelmed—there was only one person handling the “front desk” (well… it’s not even a desk, literally just a small table 😂), trying to manage all bookings and guest issues alone.
Poor maintenance. I was assigned to a room that I did not book. When I inquired about the change, the staff told me it was likely due to their effort to group guests traveling together, and I was mistakenly moved to another room. Unfortunately, all they could offer was a verbal apology, with no actual resolution. The room I was given—a 6-mix dorm—was not what I reserved, and had I known I would be placed there, I would not have booked this property at all. By the time I found out, it was already too late to find another place to stay, so I had no choice but to spend uncomfortable nights in a room I didn’t choose. This wasn’t my first time staying here, but this experience was drastically worse than previous visits. Half of the bathrooms were under maintenance, and the toilets constantly smelled of urine. I’ve stayed at almost every hostel in this area, and it’s really disappointing to see that the management here no longer lives up to its former standard. Poor management. It was clear that the staff was overwhelmed—there was only one person handling the “front desk” (well… it’s not even a desk, literally just a small table 😂), trying to manage all bookings and guest issues alone.
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AI-generated summary based on recent guest reviews
Rooms
Pods and semi‑private cabins provide comfortable beds and a sense of privacy; some private rooms are windowless and compact. Multiple reviews mention street noise, warm rooms due to no AC, and occasional squeaky bunks or ladders.
Related guest reviews
8
sophie
Oct 20, 2024
·
Stayed 3 nights
Chapter San Francisco is the right place for you if you are looking for a clean bed ans traveling on a budget. Love the fact that the beds are somewhat closed so that you have privacy. It is not a quiet place at all though. Since there is no airconditioning the window needs to be open for fresh air and it is loud from the street. The showers are clean and you feel safe. The door system made me feel safe although the code never worked the first tries. Once you get how it works it is fine. There a closed in the room that you can close with a lock. It is large enough to fit a small and medium size luggage. The neighbourhood was very safe.
Chapter San Francisco is the right place for you if you are looking for a clean bed ans traveling on a budget. Love the fact that the beds are somewhat closed so that you have privacy. It is not a quiet place at all though. Since there is no airconditioning the window needs to be open for fresh air and it is loud from the street. The showers are clean and you feel safe. The door system made me feel safe although the code never worked the first tries. Once you get how it works it is fine. There a closed in the room that you can close with a lock. It is large enough to fit a small and medium size luggage. The neighbourhood was very safe.
10
Colleen
Jul 28, 2025
·
Stayed 1 night
I stayed on the private rooms floor, everything is new and super clean. There are 2 private rooms that are next to each other. They have a shared area for seats, storage. The room is just big enough for a bed. No windows, feels a bit like a space age pod. Very quiet, no noise from neighbors or street. It’s really for getting good sleep. Eat and socialize in the lounge or out the door!
I stayed on the private rooms floor, everything is new and super clean. There are 2 private rooms that are next to each other. They have a shared area for seats, storage. The room is just big enough for a bed. No windows, feels a bit like a space age pod. Very quiet, no noise from neighbors or street. It’s really for getting good sleep. Eat and socialize in the lounge or out the door!
10
John
Nov 22, 2024
·
Stayed 1 night
I typed my code into the futuristic keypad and heard the bolt unlocked. I stepped inside the room prepared to sleep in a bunkbed, like most other hostels. Then I saw them. These glass pods. Like one of those "Zoom booths" you see nowadays. Except bigger. And with a perfectly made bed inside. After a long day walking miles exploring the city in the rain, what a sight for sore eyes. I walked in. Shut the door. And called my wife. It's amazing! I shouted! And I could shout, because of the sound proofing. Thank you Chapter. What a spot.
I typed my code into the futuristic keypad and heard the bolt unlocked. I stepped inside the room prepared to sleep in a bunkbed, like most other hostels. Then I saw them. These glass pods. Like one of those "Zoom booths" you see nowadays. Except bigger. And with a perfectly made bed inside. After a long day walking miles exploring the city in the rain, what a sight for sore eyes. I walked in. Shut the door. And called my wife. It's amazing! I shouted! And I could shout, because of the sound proofing. Thank you Chapter. What a spot.
10
Cristine
Jun 11, 2025
·
Stayed 2 nights
Great stay! I had the private cabin to myself so it was pretty quiet. Everything was also very clean and the staff were very friendly. It’s also very close to many restaurants and able to walk to bus stop close by.
Great stay! I had the private cabin to myself so it was pretty quiet. Everything was also very clean and the staff were very friendly. It’s also very close to many restaurants and able to walk to bus stop close by.
8
YUHUI
Dec 30, 2024
·
Stayed 3 nights
It's a bit noisy near the roadside at night, and stepping on the ladder on the upper bunk is very painful
It's a bit noisy near the roadside at night, and stepping on the ladder on the upper bunk is very painful
10
Bryan
Nov 22, 2024
·
Stayed 3 nights
Easy semi private pod room within a room. Felt safe and inexpensive in a solid area.
Easy semi private pod room within a room. Felt safe and inexpensive in a solid area.
4
Savannah
Nov 14, 2025
·
Stayed 2 nights
Pros: close to the bart and lots of food. Kind staff. Cleaner than most hostels. Good wifi. Cons: Hot. Noisy dorm mates with the squeaky beds and gear cages under the bed that need wd40. No mirror in bathrooms mean people have to get ready in the room and turn on the lights and make noise. Not fun.
Pros: close to the bart and lots of food. Kind staff. Cleaner than most hostels. Good wifi. Cons: Hot. Noisy dorm mates with the squeaky beds and gear cages under the bed that need wd40. No mirror in bathrooms mean people have to get ready in the room and turn on the lights and make noise. Not fun.
10
Michelle
Aug 17, 2025
·
Stayed 3 nights
Hostel was awesome. The directions for access were great and easy to follow. Hostel was very clean. The set-up for the bunk beds was great. The bunk beds were blacked out so it provided darkness and privacy for each bed. I would 100% stay here again.
Hostel was awesome. The directions for access were great and easy to follow. Hostel was very clean. The set-up for the bunk beds was great. The bunk beds were blacked out so it provided darkness and privacy for each bed. I would 100% stay here again.
6
Jenna
Jun 1, 2025
·
Stayed 2 nights
I had issues (twice...) with the codes not working when trying to enter my room which made me feel unsafe especially when this happened midnight. Reception is not open after 10pm so I received help via Whatsapp and staff was helpful. Other things that lower my rating were the metal beds that made a lot of noise. Also the whole floor only had 2 showers working. I have never had to wait to shower in hostel before. I wish toilets had more hooks to put towels/clothes in and rooms had mirrors. Location was great, however the street can be noisy but hostel provided ear plugs.
I had issues (twice...) with the codes not working when trying to enter my room which made me feel unsafe especially when this happened midnight. Reception is not open after 10pm so I received help via Whatsapp and staff was helpful. Other things that lower my rating were the metal beds that made a lot of noise. Also the whole floor only had 2 showers working. I have never had to wait to shower in hostel before. I wish toilets had more hooks to put towels/clothes in and rooms had mirrors. Location was great, however the street can be noisy but hostel provided ear plugs.
8
Kiem duc
Jul 13, 2025
·
Stayed 3 nights
no air conditioning- kitchen without stove- free cafe, tea and hot water 24/7 plus- noisy 24 hour from busy traffic in front. Room is not sound block. New toilet and bathroom: nice
no air conditioning- kitchen without stove- free cafe, tea and hot water 24/7 plus- noisy 24 hour from busy traffic in front. Room is not sound block. New toilet and bathroom: nice
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, with clear communication and quick responses via text/WhatsApp. Some guests faced confusing self check‑in, door‑code failures, room misassignments, or limited on‑site staffing.
Related guest reviews
10
Stephanie
Dec 14, 2025
·
Stayed 4 nights
Staff is great and convenient location!
Staff is great and convenient location!
10
Jorge
May 20, 2025
·
Stayed 1 night
I'm not into hostels , but this hostel the chapter is the exception. I stay here all the time , the private room at a low price makes it feel im staying in a hotel . The super kind young women who i think her bame us megen from again i think is south Africa is the best , spent so much time with the process if how to check in .
I'm not into hostels , but this hostel the chapter is the exception. I stay here all the time , the private room at a low price makes it feel im staying in a hotel . The super kind young women who i think her bame us megen from again i think is south Africa is the best , spent so much time with the process if how to check in .
10
James
Oct 13, 2025
·
Stayed 2 nights
My stay was clean, comfortable, quiet, with nice thick white towels, and a convenient location, with a nice lounge and friendly smiling staff. For me, it was ideal for my solo traveling purposes at a great price point
My stay was clean, comfortable, quiet, with nice thick white towels, and a convenient location, with a nice lounge and friendly smiling staff. For me, it was ideal for my solo traveling purposes at a great price point
10
Haris
Dec 31, 2024
·
Stayed 5 nights
When I arrived I was checking in the staff was so welcoming and friendly. Answered to all my queries while stay. They also kept checking if everything is alright and if I’m staying with comfort.
When I arrived I was checking in the staff was so welcoming and friendly. Answered to all my queries while stay. They also kept checking if everything is alright and if I’m staying with comfort.
2
Jorge
Apr 17, 2025
·
Stayed 1 night
Worst experience ever couldn't check in properly on line , the person there refused to help me . Told me on line ,i tried for 20 minutes and finally left and had to pay for another hotel . Yes i lost my non-refundable stay at chapter hostel . They said sorry ,well sorry doesn't get my money back .
Worst experience ever couldn't check in properly on line , the person there refused to help me . Told me on line ,i tried for 20 minutes and finally left and had to pay for another hotel . Yes i lost my non-refundable stay at chapter hostel . They said sorry ,well sorry doesn't get my money back .
10
Marko
May 4, 2025
·
Stayed 3 nights
Great location, walkable, and there’s enough transport to get around the city. There’s many food spots, cafes, grocery stores, and a pharmacy within 10 minutes walking distance. Facilities were clean and well maintained and staff was responsive. Communication is done through text and the doors use codes instead of keys. Tip: put your lock codes on your home screen of your phone so you don’t have to search through the text messages. Overall, a great experience and the guests I stayed with all were respectful. Definitely recommend for solo travelers who want a safe place that’s in a good location in the city.
Great location, walkable, and there’s enough transport to get around the city. There’s many food spots, cafes, grocery stores, and a pharmacy within 10 minutes walking distance. Facilities were clean and well maintained and staff was responsive. Communication is done through text and the doors use codes instead of keys. Tip: put your lock codes on your home screen of your phone so you don’t have to search through the text messages. Overall, a great experience and the guests I stayed with all were respectful. Definitely recommend for solo travelers who want a safe place that’s in a good location in the city.
6
Elizabeth
Mar 22, 2025
·
Stayed 2 nights
The check in link sent through the hotels.com app messaging took me to a site where I was prompted to pay before I could check in remotely. Remote check in required, it stated. I paid, thinking it was a deposit or mistake, and would be refunded or not processed. I then had to do a million rounds over WhatsApp (incredibly unprofessional) to prove I had paid twice and get the promise of the refund. I will update if the refund comes through. Then I arrived. No elevator. That’s fine. Dirty scuff on my bedsheets, not fine. Wasn’t dealt with until the next day. Sheets and blankets are poor quality polyester. Rooms do not have trash cans in them. Lounges are cramped and uncomfortable. Plates and cups are plastic. Coffee is instant packets. Loud music playing in hallways. Not a friendly vibe, either, no one smiles or says hi in halls.
The check in link sent through the hotels.com app messaging took me to a site where I was prompted to pay before I could check in remotely. Remote check in required, it stated. I paid, thinking it was a deposit or mistake, and would be refunded or not processed. I then had to do a million rounds over WhatsApp (incredibly unprofessional) to prove I had paid twice and get the promise of the refund. I will update if the refund comes through. Then I arrived. No elevator. That’s fine. Dirty scuff on my bedsheets, not fine. Wasn’t dealt with until the next day. Sheets and blankets are poor quality polyester. Rooms do not have trash cans in them. Lounges are cramped and uncomfortable. Plates and cups are plastic. Coffee is instant packets. Loud music playing in hallways. Not a friendly vibe, either, no one smiles or says hi in halls.
10
David
Mar 2, 2025
·
Stayed 1 night
Excellent service and beautiful property. I'll be back.
Excellent service and beautiful property. I'll be back.
4
Timothy
May 29, 2025
·
Stayed 1 night
We did not realize this was a hostel when booking through hotels.com. When we arrived, the proprietors tried to put us in a different room than we booked online. We had agree to a private room for two people based on a picture (again not knowing this was a hostel, not a hotel), but they wanted tp put us in a room with two inside bedrooms that each slept two people, There was no privacy and no way to keep belongings safe. When we complained, they "upgraded" us to the room we had booked, which was a two person full bed and no shared sleeping. Had I known this would happen, I would not have booked this room. I get that a hostel is a typical shared room, and I have stayed in many hostels, but I thought (based on what I had seen on the web site) that this was a hotel, not a hostel. Other than the initial bait and switch, the staff were friendly and helpful. Don't expect coffee, but at least they provided towels.
We did not realize this was a hostel when booking through hotels.com. When we arrived, the proprietors tried to put us in a different room than we booked online. We had agree to a private room for two people based on a picture (again not knowing this was a hostel, not a hotel), but they wanted tp put us in a room with two inside bedrooms that each slept two people, There was no privacy and no way to keep belongings safe. When we complained, they "upgraded" us to the room we had booked, which was a two person full bed and no shared sleeping. Had I known this would happen, I would not have booked this room. I get that a hostel is a typical shared room, and I have stayed in many hostels, but I thought (based on what I had seen on the web site) that this was a hotel, not a hostel. Other than the initial bait and switch, the staff were friendly and helpful. Don't expect coffee, but at least they provided towels.
4
Chienchien
Aug 7, 2025
·
Stayed 2 nights
Poor maintenance. I was assigned to a room that I did not book. When I inquired about the change, the staff told me it was likely due to their effort to group guests traveling together, and I was mistakenly moved to another room. Unfortunately, all they could offer was a verbal apology, with no actual resolution. The room I was given—a 6-mix dorm—was not what I reserved, and had I known I would be placed there, I would not have booked this property at all. By the time I found out, it was already too late to find another place to stay, so I had no choice but to spend uncomfortable nights in a room I didn’t choose. This wasn’t my first time staying here, but this experience was drastically worse than previous visits. Half of the bathrooms were under maintenance, and the toilets constantly smelled of urine. I’ve stayed at almost every hostel in this area, and it’s really disappointing to see that the management here no longer lives up to its former standard. Poor management. It was clear that the staff was overwhelmed—there was only one person handling the “front desk” (well… it’s not even a desk, literally just a small table 😂), trying to manage all bookings and guest issues alone.
Poor maintenance. I was assigned to a room that I did not book. When I inquired about the change, the staff told me it was likely due to their effort to group guests traveling together, and I was mistakenly moved to another room. Unfortunately, all they could offer was a verbal apology, with no actual resolution. The room I was given—a 6-mix dorm—was not what I reserved, and had I known I would be placed there, I would not have booked this property at all. By the time I found out, it was already too late to find another place to stay, so I had no choice but to spend uncomfortable nights in a room I didn’t choose. This wasn’t my first time staying here, but this experience was drastically worse than previous visits. Half of the bathrooms were under maintenance, and the toilets constantly smelled of urine. I’ve stayed at almost every hostel in this area, and it’s really disappointing to see that the management here no longer lives up to its former standard. Poor management. It was clear that the staff was overwhelmed—there was only one person handling the “front desk” (well… it’s not even a desk, literally just a small table 😂), trying to manage all bookings and guest issues alone.
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AI-generated summary based on recent guest reviews
Location
Convenient for public transportation, food, and walking to central sights. Some mention street noise and that parking nearby can be difficult.
Related guest reviews
10
Daniel
Feb 19, 2025
·
Stayed 7 nights
Absolutely good luck finding parking spot if you have a car
Absolutely good luck finding parking spot if you have a car
8
sophie
Oct 20, 2024
·
Stayed 3 nights
Chapter San Francisco is the right place for you if you are looking for a clean bed ans traveling on a budget. Love the fact that the beds are somewhat closed so that you have privacy. It is not a quiet place at all though. Since there is no airconditioning the window needs to be open for fresh air and it is loud from the street. The showers are clean and you feel safe. The door system made me feel safe although the code never worked the first tries. Once you get how it works it is fine. There a closed in the room that you can close with a lock. It is large enough to fit a small and medium size luggage. The neighbourhood was very safe.
Chapter San Francisco is the right place for you if you are looking for a clean bed ans traveling on a budget. Love the fact that the beds are somewhat closed so that you have privacy. It is not a quiet place at all though. Since there is no airconditioning the window needs to be open for fresh air and it is loud from the street. The showers are clean and you feel safe. The door system made me feel safe although the code never worked the first tries. Once you get how it works it is fine. There a closed in the room that you can close with a lock. It is large enough to fit a small and medium size luggage. The neighbourhood was very safe.
10
Cativa
Jun 29, 2025
·
Stayed 18 nights
It was easy to check-in and out. Each dorm had unique codes. The beds have black wall covers, a light, shelf, and 2 plug-in sockets. You also get a locker. The showers are in one room, but all divided. There is a fridge/freezer and microwave. Food gets crowded. It's clean and functional. In nice area and very close to grocery stores and transport.
It was easy to check-in and out. Each dorm had unique codes. The beds have black wall covers, a light, shelf, and 2 plug-in sockets. You also get a locker. The showers are in one room, but all divided. There is a fridge/freezer and microwave. Food gets crowded. It's clean and functional. In nice area and very close to grocery stores and transport.
10
Nicholas
Apr 30, 2025
·
Stayed 4 nights
Even before I arrived, I was so impressed by the customer service. The check-in was easy and accommodating. The facility was so clean, and everyone I interacted with was very pleasant. The hostel is located in a very convenient area. I was able to walk to many different locations, or take a short ride on the train/cab. I wish I had been able to stay longer! The next time I visit, I'll be staying at Chapter SF again for sure.
Even before I arrived, I was so impressed by the customer service. The check-in was easy and accommodating. The facility was so clean, and everyone I interacted with was very pleasant. The hostel is located in a very convenient area. I was able to walk to many different locations, or take a short ride on the train/cab. I wish I had been able to stay longer! The next time I visit, I'll be staying at Chapter SF again for sure.
10
Cristine
Jun 11, 2025
·
Stayed 2 nights
Great stay! I had the private cabin to myself so it was pretty quiet. Everything was also very clean and the staff were very friendly. It’s also very close to many restaurants and able to walk to bus stop close by.
Great stay! I had the private cabin to myself so it was pretty quiet. Everything was also very clean and the staff were very friendly. It’s also very close to many restaurants and able to walk to bus stop close by.
10
Jenny
Oct 15, 2025
·
Stayed 3 nights
Clean room, washrooms, showers, and lounge! Great location for exploring San Francisco. Street parking is free as long as you look carefully at the signs because cars get towed for not obeying the times allowed for parking.
Clean room, washrooms, showers, and lounge! Great location for exploring San Francisco. Street parking is free as long as you look carefully at the signs because cars get towed for not obeying the times allowed for parking.
4
Savannah
Nov 14, 2025
·
Stayed 2 nights
Pros: close to the bart and lots of food. Kind staff. Cleaner than most hostels. Good wifi. Cons: Hot. Noisy dorm mates with the squeaky beds and gear cages under the bed that need wd40. No mirror in bathrooms mean people have to get ready in the room and turn on the lights and make noise. Not fun.
Pros: close to the bart and lots of food. Kind staff. Cleaner than most hostels. Good wifi. Cons: Hot. Noisy dorm mates with the squeaky beds and gear cages under the bed that need wd40. No mirror in bathrooms mean people have to get ready in the room and turn on the lights and make noise. Not fun.
10
Marko
May 4, 2025
·
Stayed 3 nights
Great location, walkable, and there’s enough transport to get around the city. There’s many food spots, cafes, grocery stores, and a pharmacy within 10 minutes walking distance. Facilities were clean and well maintained and staff was responsive. Communication is done through text and the doors use codes instead of keys. Tip: put your lock codes on your home screen of your phone so you don’t have to search through the text messages. Overall, a great experience and the guests I stayed with all were respectful. Definitely recommend for solo travelers who want a safe place that’s in a good location in the city.
Great location, walkable, and there’s enough transport to get around the city. There’s many food spots, cafes, grocery stores, and a pharmacy within 10 minutes walking distance. Facilities were clean and well maintained and staff was responsive. Communication is done through text and the doors use codes instead of keys. Tip: put your lock codes on your home screen of your phone so you don’t have to search through the text messages. Overall, a great experience and the guests I stayed with all were respectful. Definitely recommend for solo travelers who want a safe place that’s in a good location in the city.
10
Harold
Oct 11, 2024
·
Stayed 1 night
Easy to find and closed to public transportation
Easy to find and closed to public transportation
10
Catherine
Oct 15, 2025
·
Stayed 1 night
Well located near downtown. Having a semi private room made a big difference.
Well located near downtown. Having a semi private room made a big difference.
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AI-generated summary based on recent guest reviews
Dining
No on‑site restaurant, but nearby cafes and eateries are convenient, and a basic kitchenette supports simple meals. Several reviews mention free tea/coffee and filtered water, though offerings are limited.
Related guest reviews
10
Cativa
Jun 29, 2025
·
Stayed 18 nights
It was easy to check-in and out. Each dorm had unique codes. The beds have black wall covers, a light, shelf, and 2 plug-in sockets. You also get a locker. The showers are in one room, but all divided. There is a fridge/freezer and microwave. Food gets crowded. It's clean and functional. In nice area and very close to grocery stores and transport.
It was easy to check-in and out. Each dorm had unique codes. The beds have black wall covers, a light, shelf, and 2 plug-in sockets. You also get a locker. The showers are in one room, but all divided. There is a fridge/freezer and microwave. Food gets crowded. It's clean and functional. In nice area and very close to grocery stores and transport.
10
Casper
Apr 9, 2024
·
Stayed 5 nights
This is a very great hostel with helpful and friendly staff. Location is perfect for easy access to public transportation. There is a small kitchenette with a fridge, microwave and toaster. Toilet and showers are clean. It was my birthday during my stay and the hostel surprised me with a cupcake and a coffee on my bed. Totally made my day!
This is a very great hostel with helpful and friendly staff. Location is perfect for easy access to public transportation. There is a small kitchenette with a fridge, microwave and toaster. Toilet and showers are clean. It was my birthday during my stay and the hostel surprised me with a cupcake and a coffee on my bed. Totally made my day!
10
Aichatou
Sep 14, 2025
·
Stayed 1 night
Value for money is unbeatable. Breakfast nextdoor at Pistachio was delicious!
Value for money is unbeatable. Breakfast nextdoor at Pistachio was delicious!
10
Lowell
Feb 11, 2025
·
Stayed 1 night
Great hostel with bathrooms and showers in the hallway outside the sleeping quarters. Earplugs provided and decent kitchen/lounge area. I prefer this one over Amsterdam hostel which has a strange smell.
Great hostel with bathrooms and showers in the hallway outside the sleeping quarters. Earplugs provided and decent kitchen/lounge area. I prefer this one over Amsterdam hostel which has a strange smell.
10
Casper
Apr 9, 2024
·
Stayed 5 nights
This is a very great hostel with helpful and friendly staff. Location is perfect for easy access to public transportation. There is a small kitchenette with a fridge, microwave and toaster. Toilet and showers are clean.
This is a very great hostel with helpful and friendly staff. Location is perfect for easy access to public transportation. There is a small kitchenette with a fridge, microwave and toaster. Toilet and showers are clean.
10
Vinh Huy
Oct 10, 2023
·
Stayed 3 nights
Easy late check in. Staff was helpful and friendly. Washrooms and showers were clean. Bed was acceptable. Top bunk was a bit hard for me to get in and out at night but I managed. The 4-bed room was clean. Large locker (bring your own lock). Communal lounge room had a fridge, filtered water, tea, cups, etc. My biggest complaint was the lack of AC. My last day was brutally hot for SF in the high 80s and the room did not cool down until past midnight. Otherwise, I liked my stay. Where are you going to find a clean, safe place to sleep and shower for that kinda price? Definitely recommend Nap York SF.
Easy late check in. Staff was helpful and friendly. Washrooms and showers were clean. Bed was acceptable. Top bunk was a bit hard for me to get in and out at night but I managed. The 4-bed room was clean. Large locker (bring your own lock). Communal lounge room had a fridge, filtered water, tea, cups, etc. My biggest complaint was the lack of AC. My last day was brutally hot for SF in the high 80s and the room did not cool down until past midnight. Otherwise, I liked my stay. Where are you going to find a clean, safe place to sleep and shower for that kinda price? Definitely recommend Nap York SF.
8
Edgardo
Jul 25, 2025
·
Stayed 1 night
The check-in process felt confusing and I had an issue with things falling from my bed on top down into the bed below / beneath the bunk bed where housekeeping cleans (including both my earbuds and my DMV learner's permit), but everything else was perfect. The rooms are very clean, the showers come complete with soap/shampoo dispensers, there's a very nice cafe right downstairs (as well as another one basically a block away, a coin laundry one block away, and a gourmet Chinese food place that's right on the same block as the cafe downstairs), and I never had any issues with anything else. I had accidentally made two reservations, and luckily enough I didn't have to swap beds or move everything out to check out and check in again.
The check-in process felt confusing and I had an issue with things falling from my bed on top down into the bed below / beneath the bunk bed where housekeeping cleans (including both my earbuds and my DMV learner's permit), but everything else was perfect. The rooms are very clean, the showers come complete with soap/shampoo dispensers, there's a very nice cafe right downstairs (as well as another one basically a block away, a coin laundry one block away, and a gourmet Chinese food place that's right on the same block as the cafe downstairs), and I never had any issues with anything else. I had accidentally made two reservations, and luckily enough I didn't have to swap beds or move everything out to check out and check in again.
10
Juan
Nov 3, 2024
·
Stayed 2 nights
Great stay! Very friendly staff. There could be some extra amenities like a larger blankets and some small details to improve, but the place is great. Cafeteria in the same building and a market across the street. Recommended
Great stay! Very friendly staff. There could be some extra amenities like a larger blankets and some small details to improve, but the place is great. Cafeteria in the same building and a market across the street. Recommended
10
Zahra Fitriana
Mar 24, 2025
·
Stayed 4 nights
I thought that by sharing the public spaces such as restrooms and shower rooms would be a disaster but they keep those very very clean, especially the lounge area with the free flow tea and coffee and pretty complete kitchen utensils!
I thought that by sharing the public spaces such as restrooms and shower rooms would be a disaster but they keep those very very clean, especially the lounge area with the free flow tea and coffee and pretty complete kitchen utensils!
8
Kiem duc
Jul 13, 2025
·
Stayed 3 nights
no air conditioning- kitchen without stove- free cafe, tea and hot water 24/7 plus- noisy 24 hour from busy traffic in front. Room is not sound block. New toilet and bathroom: nice
no air conditioning- kitchen without stove- free cafe, tea and hot water 24/7 plus- noisy 24 hour from busy traffic in front. Room is not sound block. New toilet and bathroom: nice
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AI-generated summary based on recent guest reviews
10
Kevin
Jul 4, 2026
·
Stayed 4 nights
Clean, well maintained, great staff, everything good.
Clean, well maintained, great staff, everything good.
10
Nadeep
Jun 23, 2026
·
Stayed 1 night
Quiet and clean
Quiet and clean
4
Henry
Jun 16, 2026
·
Stayed 3 nights
Entrance smelled bad, the owner was kind off rude, you had to pay for new towels or you get a new one every week, the beds are okay. Wouldn‘t book there again
Entrance smelled bad, the owner was kind off rude, you had to pay for new towels or you get a new one every week, the beds are okay. Wouldn‘t book there again
10
Marc
Jun 16, 2026
·
Stayed 7 nights
Excellent accommodations! This hostel is truly a 'little habitat of humanity' with a very nice common area. Everything is well-organized for guest comfort at Chapter, and I especially enjoyed spending time in the community room; which has a well equipped kitchen. The entire place is clean and accommodating. The shared bathrooms are always spotless, and the shower rooms are modern and clean with plenty of hot water!
Excellent accommodations! This hostel is truly a 'little habitat of humanity' with a very nice common area. Everything is well-organized for guest comfort at Chapter, and I especially enjoyed spending time in the community room; which has a well equipped kitchen. The entire place is clean and accommodating. The shared bathrooms are always spotless, and the shower rooms are modern and clean with plenty of hot water!
10
Shannon
Jun 12, 2026
·
Stayed 1 night
Everyone was so nice at the hostel and knowledgeable about the City and Really were helping out a lot when I needed any questions answered. I would definitely tell my friends and family to stay here. Thanks a lot lot chapter.
Everyone was so nice at the hostel and knowledgeable about the City and Really were helping out a lot when I needed any questions answered. I would definitely tell my friends and family to stay here. Thanks a lot lot chapter.
FAQs about Chapter San Francisco
What are the standard check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 10:00 AM. Early or late check-in/check-out availability and costs are not specified.
What accessibility features are available for guests with disabilities?
The property offers disabled access, including features that accommodate guests with disabilities. Specific details about facilities are not provided.
Where is the property located in relation to key landmarks?
The property is located at 1533 Franklin Street, San Francisco, California. Specific distances to key landmarks are not provided, but it is situated in a central area of the city.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-30: 131.56274090309142USD
- 2026-10-31: 79.89246958961486USD
- 2026-11-01: 75.53671068267822USD
- 2026-11-02: 75.5070269493103USD
- 2026-11-03: 75.5070269493103USD
- 2026-11-04: 69.54699640312195USD
- 2026-11-05: 75.49887545776367USD
- 2026-11-06: 64.47384215602875USD
- 2026-11-07: 65.4752708360672USD
- 2026-11-08: 69.48524928188324USD
- 2026-11-09: 69.56998548908234USD
- 2026-11-10: 65.4752708360672USD
- 2026-11-11: 65.35008477458953USD
- 2026-11-12: 69.56998548908234USD
- 2026-11-13: 73.66469586982727USD
- 2026-11-14: 117.15609038467407USD
- 2026-11-15: 110.60306018981933USD
- 2026-11-16: 69.48524928188324USD
- 2026-11-17: 116.68988317108155USD
- 2026-11-18: 69.56998548908234USD
- 2026-11-19: 69.7092743144989USD
- 2026-11-20: 116.68988317108155USD
- 2026-11-21: 117.15609038467407USD
- 2026-11-22: 124.37000660171509USD
- 2026-11-23: 117.15609038467407USD
- 2026-11-24: 117.10573740806579USD
- 2026-11-25: 111.81129238128662USD
- 2026-11-26: 120.9546085445404USD
- 2026-11-27: 117.24329596405029USD
- 2026-11-28: 117.15609038467407USD
- 2026-11-29: 58.15010897521972USD
- 2026-11-30: 56.774006470680234USD
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: 61.42552182693481USD
- 2026-12-05: 67.34197948932648USD
- 2026-12-06: 64.61216972064972USD
- 2026-12-07: 57.30901859588623USD
- 2026-12-08: 56.774006470680234USD
- 2026-12-09: NO DATA
- 2026-12-10: NO DATA
- 2026-12-11: 159.33529128494263USD
- 2026-12-12: 69.74059859962463USD
- 2026-12-13: 64.5875144493103USD
- 2026-12-14: 64.61216972064972USD
- 2026-12-15: 64.61216972064972USD
- 2026-12-16: 64.61216972064972USD
- 2026-12-17: 64.61216972064972USD
- 2026-12-18: 69.70568987979888USD
- 2026-12-19: 67.73457975959778USD
- 2026-12-20: 64.40745534934997USD
- 2026-12-21: 56.668242149543765USD
- 2026-12-22: 64.5875144493103USD
- 2026-12-23: 64.61216972064972USD
- 2026-12-24: 64.5875144493103USD
- 2026-12-25: 69.74059859962463USD
- 2026-12-26: 69.64359670467377USD
- 2026-12-27: 64.544266258049USD
- 2026-12-28: 64.61216972064972USD
- 2026-12-29: 61.6868480506897USD
- 2026-12-30: 64.5875144493103USD
Check-in must be done by someone who is at least 18 years old.
The front desk is open until 22:00.Guests are kindly requested to inform the hotel in advance if they will be arriving after 10:00 PM. Contact details can be found on the booking confirmation.
Popular amenities
Non-Smoking Rooms
Housekeeping
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
Self Laundry
Services
Housekeeping
Safe-Deposit Box
Luggage Storage
Express Check-In/Check-Out
Self Laundry
Lockers Available
General
Non-Smoking Rooms
Adults Only
Wheelchair Accessible (Limited)
Internet
Free Wi-Fi