Holiday Inn Express - Charleston/Kanawha City by IHG
$116
/ night
Avg. for September
Select dates to see prices and availability
$116
/ night
Avg. for September
Monthly average prices
Nightly prices at Holiday Inn Express - Charleston/Kanawha City by IHG average $86 in January, the cheapest month, and $125 in March, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $86 |
| February | $94 |
| March | $125 |
| April | $103 |
| May | $116 |
| June | $109 |
| July | $114 |
| August | $108 |
| September | $116 |
| October | $116 |
| November | $105 |
| December | $91 |
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M
A
M
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Sep · $116
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D
Most expensive: March (~$125)
Cheapest: January (~$86)
About this property
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a vending machine.
Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a vending machine.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Dining
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 67 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Location
Located in Charleston (Kanawha City), Holiday Inn Express Charleston-Kanawha City by IHG is within a 10-minute drive of West Virginia State Capitol Building and University of Charleston. This hotel is 4.5 mi (7.2 km) from West Virginia State Museum and 5.6 mi (8.9 km) from GoMart Ballpark.
What's nearby
Kanawha Landing(0.8 miles)
Kanawha Mall Shopping Center(0.8 miles)
The Shops at Kanawha(0.8 miles)
57th St Park(0.9 miles)
Highland Hospital(1 miles)
Walt Powell Park(2.7 miles)
CAMC Memorial Hospital(3.3 miles)
Riverview Park(3.7 miles)
African Zion Baptist Church(3.8 miles)
University of Charleston(3.9 miles)
West Virginia State Capitol Building(4 miles)
Craik-Patton Park(4.1 miles)
Daniel Boone Park(4.3 miles)
Blackwell Field(4.4 miles)
West Virginia State Museum(4.5 miles)
The preferred airport for Holiday Inn Express Charleston-Kanawha City by IHG is Charleston, WV (CRW-Yeager)(6.8 miles)
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Housekeeping
Location
107 Alex Lane, Kanawha City, Charleston, West Virginia, United States of America
Kanawha Landing (0.8 miles)
Kanawha Mall Shopping Center (0.8 miles)
The Shops at Kanawha (0.8 miles)
57th St Park (0.9 miles)
Highland Hospital (1 miles)
Walt Powell Park (2.7 miles)
Room options
3
Suite, 2 Queen Beds, Accessible
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
9
Suite, 1 King Bed, Accessible (Communications)
Room details
1 King Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
10
Standard Room
Room details
1 Twin Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
12
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
6
Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)
Room details
2 Queen Beds
Sleeps 6
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
3
Suite, 1 King Bed, Accessible
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Living Room
1
Suite, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 2 Queen Beds, Accessible Bathtub (Accessible Tub)
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
10
Standard Room, 1 King Bed, Accessible (Roll-In Shower)
Room details
1 King Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Living Room
Guest reviews
7.5
Good
Based on 669 verified reviews
Who stays here?
Business
42%
Couple
15%
Family
35%
Group
2%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Holiday Inn Express - Charleston/Kanawha City by IHG is praised by many road-trippers for clean, comfortable rooms, friendly staff, and a generally satisfying free breakfast, with convenient access just off the interstate suiting quick stopovers and family stays.
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What guests think
Holiday Inn Express - Charleston/Kanawha City by IHG is praised by many road-trippers for clean, comfortable rooms, friendly staff, and a generally satisfying free breakfast, with convenient access just off the interstate suiting quick stopovers and family stays.
A common drawback is significant traffic noise from the adjacent highway, which affects sleep for some guests. Housekeeping and maintenance are inconsistent, with multiple reports of dirty or damp rooms, leftover items, worn fixtures, and occasional pest sightings, while ongoing renovations and closures (especially the pool) and a small shared parking lot create added inconvenience. Service is often warm and helpful but can be slow or error-prone at check-in, with sporadic overbooking, wrong room types, or billing concerns. Expect a convenient stop with good basics, but prepare for noise and variability.
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AI-generated summary based on recent guest reviews
Facilities
Facilities include an indoor pool and a fitness room, but experiences are inconsistent: the pool is sometimes closed or cold with missing towels, parking is limited/shared, and renovations or maintenance occasionally disrupt amenities (e.g., laundry, side door).
Related guest reviews
10
Rachel
Jul 11, 2024
·
Stayed 1 night
Clean room. The hotel was clean and accommodating. Only complaint was that the pool was indoor but pretty chilly
Clean room. The hotel was clean and accommodating. Only complaint was that the pool was indoor but pretty chilly
8
Rodger
Jul 4, 2023
·
Stayed 1 night
Bed, pillows, breakfast, shower, pool & amenities were amazing!!! There was construction on all the laundry facilities so we couldn’t do our laundry like we had hoped.
Bed, pillows, breakfast, shower, pool & amenities were amazing!!! There was construction on all the laundry facilities so we couldn’t do our laundry like we had hoped.
8
Kelley
Aug 2, 2025
·
Stayed 1 night
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies. I never felt unsafe though. The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though. I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us. Staff were very friendly but all the little things add up and I wouldn't go back.
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies. I never felt unsafe though. The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though. I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us. Staff were very friendly but all the little things add up and I wouldn't go back.
8
william
Aug 22, 2023
·
Stayed 1 night
The staff was extremely friendly the room was clean the breakfast was wonderful there was a side door that was broken
The staff was extremely friendly the room was clean the breakfast was wonderful there was a side door that was broken
10
Krystle
Jul 9, 2025
·
Stayed 1 night
The parking area was small and seemed shared with another hotel. Construction was going on it seemed like. The room was clean and the lady that checked us in was helpful and friendly. The noise level was kind of louder than use to for hotels. We didn’t really hear anything from halls much but the room above us I guess a kid was running around at night and we could hear it all. Overall the room was spacious and nice.
The parking area was small and seemed shared with another hotel. Construction was going on it seemed like. The room was clean and the lady that checked us in was helpful and friendly. The noise level was kind of louder than use to for hotels. We didn’t really hear anything from halls much but the room above us I guess a kid was running around at night and we could hear it all. Overall the room was spacious and nice.
6
Michaela
Mar 2, 2023
·
Stayed 1 night
Parking is my biggest complaint. Especially shared with another hotel.
Parking is my biggest complaint. Especially shared with another hotel.
8
Danny
Sep 25, 2025
·
Stayed 1 night
room comfortable but rather dark….staff very nice, breakfast very good, fitness center great…nearby resturant, Bob Evans has excellent home made food…
room comfortable but rather dark….staff very nice, breakfast very good, fitness center great…nearby resturant, Bob Evans has excellent home made food…
10
Kathy
Jul 9, 2023
·
Stayed 1 night
Very clean and easy to get to hotel. Friendly staff made check in a breeze. Parking was atrocious since 2 hotels shared a small lot. That was ridiculous and cats parked all over not in spots!!
Very clean and easy to get to hotel. Friendly staff made check in a breeze. Parking was atrocious since 2 hotels shared a small lot. That was ridiculous and cats parked all over not in spots!!
8
Erin
Mar 25, 2024
·
Stayed 1 night
The refrigerator had the last guests’ food still in it and was dirty. The bathroom needed a better cleaning also behind the toilet and water/mold starting on the ceiling. They were out of laundry bags and the front desk tried to be helpful and gave us a garbage bag. Breakfast was not too bad. The pool is small and needed towels restocked and the floors cleaned. The gym was decently equipped. I wish they had some mats for the floor though
The refrigerator had the last guests’ food still in it and was dirty. The bathroom needed a better cleaning also behind the toilet and water/mold starting on the ceiling. They were out of laundry bags and the front desk tried to be helpful and gave us a garbage bag. Breakfast was not too bad. The pool is small and needed towels restocked and the floors cleaned. The gym was decently equipped. I wish they had some mats for the floor though
2
Sangam
Aug 2, 2025
·
Stayed 1 night
Front desk was nice! We were locked in our room for 20 minutes when we walked in because the door handle was broken. Bath tub was moldy. Pool was closed. Breakfast was cold.
Front desk was nice! We were locked in our room for 20 minutes when we walked in because the door handle was broken. Bath tub was moldy. Pool was closed. Breakfast was cold.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: some guests found rooms very clean, yet multiple reviews cite dirty bathrooms or leftovers, damp bedding or odors, pests, and public areas like elevators or pool floors needing better attention.
Related guest reviews
10
Belina
Jun 21, 2023
·
Stayed 1 night
Looked like it had been recently remodeled. Very clean room and bathroom with comfortable beds. Very friendly staff.
Looked like it had been recently remodeled. Very clean room and bathroom with comfortable beds. Very friendly staff.
4
Brandy
Sep 3, 2023
·
Stayed 1 night
While the booking & check in proceas was easy and the staff was super nice and more than accommodating the place was not well taken care of. On night 1 we visited the pool where there were no towels to use when you got out and the floors were black from dirt and grime. After swimming I went back to the room where we had a 1/4 a roll of toluet paper, broken bottles (body wash, hand soap, ect), a dirty shower and shower curtain and last but not least a tick in the shower. The plaster was falling off the walls and the bed was gritty as if we were at the beach and had gotten sand all in our bed. So for a 1 night stay at this hotel i would have to say it was by far not the best experience but to look on the bright side the staff was not rude. I believe that would have been the icing on the cake.
While the booking & check in proceas was easy and the staff was super nice and more than accommodating the place was not well taken care of. On night 1 we visited the pool where there were no towels to use when you got out and the floors were black from dirt and grime. After swimming I went back to the room where we had a 1/4 a roll of toluet paper, broken bottles (body wash, hand soap, ect), a dirty shower and shower curtain and last but not least a tick in the shower. The plaster was falling off the walls and the bed was gritty as if we were at the beach and had gotten sand all in our bed. So for a 1 night stay at this hotel i would have to say it was by far not the best experience but to look on the bright side the staff was not rude. I believe that would have been the icing on the cake.
6
Sharon
Feb 16, 2025
·
Stayed 1 night
The workers were kind and helpful; but our room was not cleaned. The bathroom floor had trash and hair on it, by the couch had a lot of food crumbs, and the fridge in the area of the freezer was gross apparently left from a previous guest.
The workers were kind and helpful; but our room was not cleaned. The bathroom floor had trash and hair on it, by the couch had a lot of food crumbs, and the fridge in the area of the freezer was gross apparently left from a previous guest.
2
Flavius
Oct 14, 2024
·
Stayed 1 night
Couldn't stay for the night... smell from some harsh chemicals was awful. Conditions are terrible - shower tub was peeling and walls had finish removed in places. Bed coverings were musty and sticky... i wouldn't book here even if it is free.
Couldn't stay for the night... smell from some harsh chemicals was awful. Conditions are terrible - shower tub was peeling and walls had finish removed in places. Bed coverings were musty and sticky... i wouldn't book here even if it is free.
4
Bobbie Jo
Aug 14, 2025
·
Stayed 1 night
Short staffed, dirty rooms
Short staffed, dirty rooms
2
Dawn
Apr 23, 2023
·
Stayed 1 night
I found a bedbug in my bed when I woke up in the morning… I smooshed it and it was filled with my blood… I’ve never been so disgusted in my life. We will never use your hotel again
I found a bedbug in my bed when I woke up in the morning… I smooshed it and it was filled with my blood… I’ve never been so disgusted in my life. We will never use your hotel again
6
Aaron
Oct 16, 2025
·
Stayed 2 nights
Shower head was moldy and there was stuff left in the fridge. Walls are way too thin, could hear people talking all night……very annoying
Shower head was moldy and there was stuff left in the fridge. Walls are way too thin, could hear people talking all night……very annoying
2
Courtney
May 19, 2024
·
Stayed 1 night
At check in nobody was at the desk. We waited for 10 minutes before the lady came out of her office to check us in. The bathroom wasnt cleaned. There were 2 bars of used soap in the bathtub. The toilet seat was broken. It was just balanced on the toilet. The mirrors had hand smears all over them.
At check in nobody was at the desk. We waited for 10 minutes before the lady came out of her office to check us in. The bathroom wasnt cleaned. There were 2 bars of used soap in the bathtub. The toilet seat was broken. It was just balanced on the toilet. The mirrors had hand smears all over them.
4
Jason
Feb 18, 2023
·
Stayed 1 night
Room was not cleaned properly, stains on sheets, only one towel for five people, empty soap containers, the staff were excellent though and helpful, breakfast was decent
Room was not cleaned properly, stains on sheets, only one towel for five people, empty soap containers, the staff were excellent though and helpful, breakfast was decent
8
Bianca
Dec 28, 2025
·
Stayed 1 night
Clean and spacious room, good breakfast
Clean and spacious room, good breakfast
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable and sometimes spacious, but traffic noise from the interstate is a recurring issue; some feel dark, damp, or partially finished, and a few note layout quirks or minor in-room maintenance problems.
Related guest reviews
8
David
Nov 11, 2023
·
Stayed 1 night
Traffic noise all night was bad. Talked to manager and told him a quick fix would be ear plugs in rooms for guess. Everything else was great! Breakfast was awesome and the room was very clean and nice!
Traffic noise all night was bad. Talked to manager and told him a quick fix would be ear plugs in rooms for guess. Everything else was great! Breakfast was awesome and the room was very clean and nice!
4
Daniel
Aug 25, 2025
·
Stayed 1 night
We booked this hotel because it was one of the few in the area that had a room that would accommodate 6 people (my wife and I and 4 small kids). The room felt very unfinished and neglected. There was a picture missing from the wall, a hole in the door, and cobwebs on the lamp. It did not feel like we were in a hotel but like we were in a room that was built inside a warehouse. Even the lights flickered after they had been on for around 30 seconds. Even though I booked ahead on Expedia the check-in process was extremely slow and it was not a busy time (we arrived around 12:30am). The breakfast was decent and that area was clean and modern.
We booked this hotel because it was one of the few in the area that had a room that would accommodate 6 people (my wife and I and 4 small kids). The room felt very unfinished and neglected. There was a picture missing from the wall, a hole in the door, and cobwebs on the lamp. It did not feel like we were in a hotel but like we were in a room that was built inside a warehouse. Even the lights flickered after they had been on for around 30 seconds. Even though I booked ahead on Expedia the check-in process was extremely slow and it was not a busy time (we arrived around 12:30am). The breakfast was decent and that area was clean and modern.
10
Krystle
Jul 9, 2025
·
Stayed 1 night
The parking area was small and seemed shared with another hotel. Construction was going on it seemed like. The room was clean and the lady that checked us in was helpful and friendly. The noise level was kind of louder than use to for hotels. We didn’t really hear anything from halls much but the room above us I guess a kid was running around at night and we could hear it all. Overall the room was spacious and nice.
The parking area was small and seemed shared with another hotel. Construction was going on it seemed like. The room was clean and the lady that checked us in was helpful and friendly. The noise level was kind of louder than use to for hotels. We didn’t really hear anything from halls much but the room above us I guess a kid was running around at night and we could hear it all. Overall the room was spacious and nice.
10
Derek
Sep 13, 2025
·
Stayed 1 night
This was a last minute stop for us and it was great! The room was clean, the bed was comfy, the shower was hot. Breakfast had a good variety of options. It was right off the interstate. The only con was that it was noisy because of the convenient location. But we travel with a sound machine so it wasn’t a huge deal. Clean, comfy, and convenient.
This was a last minute stop for us and it was great! The room was clean, the bed was comfy, the shower was hot. Breakfast had a good variety of options. It was right off the interstate. The only con was that it was noisy because of the convenient location. But we travel with a sound machine so it wasn’t a huge deal. Clean, comfy, and convenient.
6
Lora
Dec 29, 2025
·
Stayed 1 night
Heavy 24-hour highway traffic. Very hard to get a night’s rest, plus near the ice machine. Would not have booked had I realized how close the highway was. Person at registration desk took my license and proceeded to sneeze into her hand that was holding it. Ew…
Heavy 24-hour highway traffic. Very hard to get a night’s rest, plus near the ice machine. Would not have booked had I realized how close the highway was. Person at registration desk took my license and proceeded to sneeze into her hand that was holding it. Ew…
8
Danny
Sep 25, 2025
·
Stayed 1 night
room comfortable but rather dark….staff very nice, breakfast very good, fitness center great…nearby resturant, Bob Evans has excellent home made food…
room comfortable but rather dark….staff very nice, breakfast very good, fitness center great…nearby resturant, Bob Evans has excellent home made food…
6
Noah
Sep 3, 2024
·
Stayed 1 night
The key card system was not working when we checked it, but the staff were very helpful to show us to our room. However, the room was very damp (especially the bedding). Not the most comfortable stay.
The key card system was not working when we checked it, but the staff were very helpful to show us to our room. However, the room was very damp (especially the bedding). Not the most comfortable stay.
6
JEN
Apr 18, 2023
·
Stayed 1 night
Remodeling, but so loud next to highway
Remodeling, but so loud next to highway
8
Thomas
Dec 10, 2023
·
Stayed 1 night
The room is very spacious and has a HUGE TV.
The room is very spacious and has a HUGE TV.
8
Jeffrey
Sep 3, 2023
·
Stayed 1 night
Nice hotel. Somewhat small room. Terrible TV service.
Nice hotel. Somewhat small room. Terrible TV service.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and accommodating, though staffing shortages lead to slow or uneven check-ins; some guests reported overbooking, wrong room types, limited towel delivery, or billing concerns.
Related guest reviews
8
Sheri
Nov 3, 2025
·
Stayed 1 night
Staff was very courteous. Breakfast decent graceful for free waters.
Staff was very courteous. Breakfast decent graceful for free waters.
2
Ted
Mar 29, 2024
·
Stayed 1 night
Check in took 40 minutes and the desk person had to verify the room was empty as he had no idea
Check in took 40 minutes and the desk person had to verify the room was empty as he had no idea
10
Crystal
Dec 5, 2025
·
Stayed 1 night
Great, clean and friendly staff
Great, clean and friendly staff
4
Joanna
Oct 22, 2023
·
Stayed 1 night
The breakfast was good. The hotel is located right next to the highway and therefore noisy. Check-in night staff was not pleasant. Worse part was overcharged. And no remedy despite efforts. If you chose to stay here - be sure to ask for receipt at check-out!
The breakfast was good. The hotel is located right next to the highway and therefore noisy. Check-in night staff was not pleasant. Worse part was overcharged. And no remedy despite efforts. If you chose to stay here - be sure to ask for receipt at check-out!
8
Bob
Mar 16, 2024
·
Stayed 1 night
Stayed here twice in 7 days (on the way to and then on the way home from SC). Easy to get to. The lady at the desk both times was the same and she was wonderful. Upgraded our room so a family of 5 could sleep. We had a couple issues (while on our way home) - no towels, no TV remote - which this lady rectified immediately. Had an issue with the toilet (not the hotels fault) but she helped us out again. Much appreciated. Had a decent sleep before another long drive. Had a great breakfast and said bye to the lovely lady behind the desk which I hope was close the end of her shift. I would totally recommend this hotel to anyone travelling and want a rest 1/2 way.
Stayed here twice in 7 days (on the way to and then on the way home from SC). Easy to get to. The lady at the desk both times was the same and she was wonderful. Upgraded our room so a family of 5 could sleep. We had a couple issues (while on our way home) - no towels, no TV remote - which this lady rectified immediately. Had an issue with the toilet (not the hotels fault) but she helped us out again. Much appreciated. Had a decent sleep before another long drive. Had a great breakfast and said bye to the lovely lady behind the desk which I hope was close the end of her shift. I would totally recommend this hotel to anyone travelling and want a rest 1/2 way.
6
Josh
Mar 8, 2025
·
Stayed 2 nights
Support was great, lacks employees which resulted in long wait times to get help with issues.
Support was great, lacks employees which resulted in long wait times to get help with issues.
10
lisa
Aug 29, 2025
·
Stayed 2 nights
I was a single but our group was there to attend a funeral. The staff was very accommodating for family to come back and socialize. Everyone was friendly even the maids. Breakfast was hot and had plenty.
I was a single but our group was there to attend a funeral. The staff was very accommodating for family to come back and socialize. Everyone was friendly even the maids. Breakfast was hot and had plenty.
10
Bob
Mar 25, 2024
·
Stayed 1 night
Great place to stay as a half way point of a long drive. The lady at the front desk was amazing and helped us out with a couple issues that we encountered (no towels, no TV remote and the need for a toilet plunger) as well as an upgrade to a room with a pull out couch. Great breakfast in the morning before getting back on the road. Would definitely recommend this location to all families on vacation as a rest stop on a long trip.
Great place to stay as a half way point of a long drive. The lady at the front desk was amazing and helped us out with a couple issues that we encountered (no towels, no TV remote and the need for a toilet plunger) as well as an upgrade to a room with a pull out couch. Great breakfast in the morning before getting back on the road. Would definitely recommend this location to all families on vacation as a rest stop on a long trip.
2
Crystal
May 24, 2025
·
Stayed 1 night
I called on Sunday to confirm my reservation for fear of traveling 4 hours and the room not being booked. I was assured it was booked. When I showed up today, they told me they were overbooked and I had no room and it wasn’t their fault. Then told me they had the wrong number on file. Both the hotels fault and Expedia in my opinion.
I called on Sunday to confirm my reservation for fear of traveling 4 hours and the room not being booked. I was assured it was booked. When I showed up today, they told me they were overbooked and I had no room and it wasn’t their fault. Then told me they had the wrong number on file. Both the hotels fault and Expedia in my opinion.
2
Heather
Mar 24, 2024
·
Stayed 2 nights
My husband and I stayed with our two kids for my daughter’s dance competition. We arrived to no towels in the room. We also needed to use the pull out couch for my kids, it had no sheets or pillows. Called the front desk and the lady told us to come to the desk to pick them up and wouldn’t bring them up. Got to the front desk to be told they have no towels available at the moment , they just put some in the dryer and to come back in an hour. I’m confident that the liner in the shower was no washed. It had globs of a mystery substance all over! No trash can in the room anywhere and we had a king suit with bedroom in it. We love holiday inn but this experience was very poor and the front desk staff was not kind. Our key cards had to go to the desk 3 different times to be reactivated as well. Lastly, we were in a pinch for breakfast Sat morning to get to the dance venue. We were told breakfast starts at 7 am. We got down there at 7 sharp and the lady said she had just started the hot food and it wouldn’t be ready for 15-20 more minutes. There were very limited “cold” items available.
My husband and I stayed with our two kids for my daughter’s dance competition. We arrived to no towels in the room. We also needed to use the pull out couch for my kids, it had no sheets or pillows. Called the front desk and the lady told us to come to the desk to pick them up and wouldn’t bring them up. Got to the front desk to be told they have no towels available at the moment , they just put some in the dryer and to come back in an hour. I’m confident that the liner in the shower was no washed. It had globs of a mystery substance all over! No trash can in the room anywhere and we had a king suit with bedroom in it. We love holiday inn but this experience was very poor and the front desk staff was not kind. Our key cards had to go to the desk 3 different times to be reactivated as well. Lastly, we were in a pinch for breakfast Sat morning to get to the dance venue. We were told breakfast starts at 7 am. We got down there at 7 sharp and the lady said she had just started the hot food and it wouldn’t be ready for 15-20 more minutes. There were very limited “cold” items available.
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AI-generated summary based on recent guest reviews
Location
Very convenient right off the interstate with gas and some food options nearby, but the proximity brings notable road noise and an area that a few found run-down, while others felt generally safe.
Related guest reviews
8
Michael
Jul 16, 2025
·
Stayed 1 night
location near highway, gas stations close by nice bed and pillows
location near highway, gas stations close by nice bed and pillows
8
David
Nov 11, 2023
·
Stayed 1 night
Traffic noise all night was bad. Talked to manager and told him a quick fix would be ear plugs in rooms for guess. Everything else was great! Breakfast was awesome and the room was very clean and nice!
Traffic noise all night was bad. Talked to manager and told him a quick fix would be ear plugs in rooms for guess. Everything else was great! Breakfast was awesome and the room was very clean and nice!
8
Kelley
Aug 2, 2025
·
Stayed 1 night
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies. I never felt unsafe though. The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though. I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us. Staff were very friendly but all the little things add up and I wouldn't go back.
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies. I never felt unsafe though. The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though. I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us. Staff were very friendly but all the little things add up and I wouldn't go back.
4
laxmikant
May 6, 2023
·
Stayed 1 night
This is may be in renovations or something but property not clean, elevator was dirty chair in cafeteria was very very dirty, room was ok but noisy due to traffic from highway behind the hotel
This is may be in renovations or something but property not clean, elevator was dirty chair in cafeteria was very very dirty, room was ok but noisy due to traffic from highway behind the hotel
10
Melissa
Nov 28, 2024
·
Stayed 1 night
Easy access off interstate…plenty nearby to eat, get gas, convenience stores, etc..
Easy access off interstate…plenty nearby to eat, get gas, convenience stores, etc..
10
Derek
Sep 13, 2025
·
Stayed 1 night
This was a last minute stop for us and it was great! The room was clean, the bed was comfy, the shower was hot. Breakfast had a good variety of options. It was right off the interstate. The only con was that it was noisy because of the convenient location. But we travel with a sound machine so it wasn’t a huge deal. Clean, comfy, and convenient.
This was a last minute stop for us and it was great! The room was clean, the bed was comfy, the shower was hot. Breakfast had a good variety of options. It was right off the interstate. The only con was that it was noisy because of the convenient location. But we travel with a sound machine so it wasn’t a huge deal. Clean, comfy, and convenient.
4
BENJAMIN
Mar 24, 2024
·
Stayed 2 nights
Too close to highway, no toilet paper when arrived in room. Pool clean. Breakfast lady was very nice. Hotel small and lobby small.
Too close to highway, no toilet paper when arrived in room. Pool clean. Breakfast lady was very nice. Hotel small and lobby small.
6
JEN
Apr 18, 2023
·
Stayed 1 night
Remodeling, but so loud next to highway
Remodeling, but so loud next to highway
8
Rosalie
May 26, 2024
·
Stayed 1 night
Great check-in. Hotel is very nice and clean. Overall it seems to be a safe area. When coming in later in the evening, there are some questionable people along the road that takes you to the hotel.
Great check-in. Hotel is very nice and clean. Overall it seems to be a safe area. When coming in later in the evening, there are some questionable people along the road that takes you to the hotel.
8
Lynn
Jul 5, 2025
·
Stayed 1 night
Convenient location.
Convenient location.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely viewed as good with hot options and variety, though there are occasional shortages, temperature/timing issues, or equipment outages like a broken pancake machine.
Related guest reviews
8
Kelley
Aug 2, 2025
·
Stayed 1 night
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies. I never felt unsafe though. The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though. I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us. Staff were very friendly but all the little things add up and I wouldn't go back.
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies. I never felt unsafe though. The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though. I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us. Staff were very friendly but all the little things add up and I wouldn't go back.
10
Derek
Sep 13, 2025
·
Stayed 1 night
This was a last minute stop for us and it was great! The room was clean, the bed was comfy, the shower was hot. Breakfast had a good variety of options. It was right off the interstate. The only con was that it was noisy because of the convenient location. But we travel with a sound machine so it wasn’t a huge deal. Clean, comfy, and convenient.
This was a last minute stop for us and it was great! The room was clean, the bed was comfy, the shower was hot. Breakfast had a good variety of options. It was right off the interstate. The only con was that it was noisy because of the convenient location. But we travel with a sound machine so it wasn’t a huge deal. Clean, comfy, and convenient.
10
David
Nov 12, 2023
·
Stayed 1 night
Breakfast was amazing again!
Breakfast was amazing again!
8
Danny
Sep 25, 2025
·
Stayed 1 night
room comfortable but rather dark….staff very nice, breakfast very good, fitness center great…nearby resturant, Bob Evans has excellent home made food…
room comfortable but rather dark….staff very nice, breakfast very good, fitness center great…nearby resturant, Bob Evans has excellent home made food…
2
Sangam
Aug 2, 2025
·
Stayed 1 night
Front desk was nice! We were locked in our room for 20 minutes when we walked in because the door handle was broken. Bath tub was moldy. Pool was closed. Breakfast was cold.
Front desk was nice! We were locked in our room for 20 minutes when we walked in because the door handle was broken. Bath tub was moldy. Pool was closed. Breakfast was cold.
8
Bianca
Dec 28, 2025
·
Stayed 1 night
Clean and spacious room, good breakfast
Clean and spacious room, good breakfast
10
lisa
Aug 29, 2025
·
Stayed 2 nights
I was a single but our group was there to attend a funeral. The staff was very accommodating for family to come back and socialize. Everyone was friendly even the maids. Breakfast was hot and had plenty.
I was a single but our group was there to attend a funeral. The staff was very accommodating for family to come back and socialize. Everyone was friendly even the maids. Breakfast was hot and had plenty.
10
Debby
Oct 1, 2025
·
Stayed 1 night
Breakfast was good - good selection
Breakfast was good - good selection
2
Heather
Mar 24, 2024
·
Stayed 2 nights
My husband and I stayed with our two kids for my daughter’s dance competition. We arrived to no towels in the room. We also needed to use the pull out couch for my kids, it had no sheets or pillows. Called the front desk and the lady told us to come to the desk to pick them up and wouldn’t bring them up. Got to the front desk to be told they have no towels available at the moment , they just put some in the dryer and to come back in an hour. I’m confident that the liner in the shower was no washed. It had globs of a mystery substance all over! No trash can in the room anywhere and we had a king suit with bedroom in it. We love holiday inn but this experience was very poor and the front desk staff was not kind. Our key cards had to go to the desk 3 different times to be reactivated as well. Lastly, we were in a pinch for breakfast Sat morning to get to the dance venue. We were told breakfast starts at 7 am. We got down there at 7 sharp and the lady said she had just started the hot food and it wouldn’t be ready for 15-20 more minutes. There were very limited “cold” items available.
My husband and I stayed with our two kids for my daughter’s dance competition. We arrived to no towels in the room. We also needed to use the pull out couch for my kids, it had no sheets or pillows. Called the front desk and the lady told us to come to the desk to pick them up and wouldn’t bring them up. Got to the front desk to be told they have no towels available at the moment , they just put some in the dryer and to come back in an hour. I’m confident that the liner in the shower was no washed. It had globs of a mystery substance all over! No trash can in the room anywhere and we had a king suit with bedroom in it. We love holiday inn but this experience was very poor and the front desk staff was not kind. Our key cards had to go to the desk 3 different times to be reactivated as well. Lastly, we were in a pinch for breakfast Sat morning to get to the dance venue. We were told breakfast starts at 7 am. We got down there at 7 sharp and the lady said she had just started the hot food and it wouldn’t be ready for 15-20 more minutes. There were very limited “cold” items available.
8
Cara
Feb 24, 2024
·
Stayed 1 night
Staff was friendly and check in was a very smooth process. The room was clean and the bed was comfortable. The bath did not have a plug to hold water. The elevator had a wet floor sign however it was filthy. The floor and the walls both. The following morning it looked as if they had spot mopped the elevator but did not clean any of the walls. An hour before breakfast ended we wanted to eat before getting back in the road and there was no eggs and no biscuits. The gravy was plentiful but dried up so we skipped breakfast.
Staff was friendly and check in was a very smooth process. The room was clean and the bed was comfortable. The bath did not have a plug to hold water. The elevator had a wet floor sign however it was filthy. The floor and the walls both. The following morning it looked as if they had spot mopped the elevator but did not clean any of the walls. An hour before breakfast ended we wanted to eat before getting back in the road and there was no eggs and no biscuits. The gravy was plentiful but dried up so we skipped breakfast.
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AI-generated summary based on recent guest reviews
10
Jan
Jun 19, 2026
·
Stayed 1 night
All very good at this location, will use it again any time.
All very good at this location, will use it again any time.
2
David
Jun 9, 2026
·
Stayed 2 nights
At first we were very happy here, we are IHG members and stay in a lot of Holiday Inn hotels, the beds were very comfortable, the sofa bed was nice, except there were no sheets/blankets or pillows and when we went up front to the desk they did give us sheets but no blanket or pillows, apparently they have to be reserved?? Why you would need to reserve pillows for a room with a hide a bed is beyond me. However, the cockroach crawling on the bathroom sink changed my mind. Thankfully we only stayed 2 nights and we were leaving the next morning. Needless to say we won't go back here.
At first we were very happy here, we are IHG members and stay in a lot of Holiday Inn hotels, the beds were very comfortable, the sofa bed was nice, except there were no sheets/blankets or pillows and when we went up front to the desk they did give us sheets but no blanket or pillows, apparently they have to be reserved?? Why you would need to reserve pillows for a room with a hide a bed is beyond me. However, the cockroach crawling on the bathroom sink changed my mind. Thankfully we only stayed 2 nights and we were leaving the next morning. Needless to say we won't go back here.
8
Pamela
Jun 4, 2026
·
Stayed 1 night
The stay was good. Room was clean. They need bars around the toilet (commode area) as it sat low to the floor.
The stay was good. Room was clean. They need bars around the toilet (commode area) as it sat low to the floor.
10
maria
May 25, 2026
·
Stayed 1 night
The staff was great!
The staff was great!
4
CJ
May 14, 2026
·
Stayed 1 night
Limited breakfast menu, poor quality coffee, no attention or greeting from staff when desk was approached, expensive rate, loud neighbors
Limited breakfast menu, poor quality coffee, no attention or greeting from staff when desk was approached, expensive rate, loud neighbors
FAQs about Holiday Inn Express - Charleston/Kanawha City by IHG
Is parking available at the property?
Free self-parking is available on-site, but it is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Are pets allowed at the property?
Pets are allowed with a fee of USD 30.00 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional details on specific accessibility features are not provided.
Where is the property located in relation to key landmarks?
The hotel is located in Kanawha City, Charleston, within a 10-minute drive of the West Virginia State Capitol Building and the University of Charleston. It is approximately 4.5 miles from the West Virginia State Museum and 5.6 miles from GoMart Ballpark.
Does the property have a swimming pool?
Yes, there is an indoor pool available, with access from 5 AM to 11 PM.
What are the policies for guests staying with children?
Children are allowed at the property, and there is no minimum age specified for staying for free.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 102.3091901637268USD
- 2026-09-17: 102.98462561725616USD
- 2026-09-18: 192.49844858665466USD
- 2026-09-19: 119.0022135887146USD
- 2026-09-20: 87.35563967456817USD
- 2026-09-21: 92.31902938522339USD
- 2026-09-22: 98.27509354110717USD
- 2026-09-23: 107.21912097793579USD
- 2026-09-24: 118.00321849227905USD
- 2026-09-25: 133.90147466709135USD
- 2026-09-26: 109.06380696670531USD
- 2026-09-27: 92.25706427352904USD
- 2026-09-28: 120.14873425792693USD
- 2026-09-29: 109.06380696670531USD
- 2026-09-30: 98.69360282821654USD
- 2026-10-01: 121.2214877696228USD
- 2026-10-02: 135.81664946731567USD
- 2026-10-03: 128.73078857826232USD
- 2026-10-04: 104.05738787120818USD
- 2026-10-05: 105.13014138290404USD
- 2026-10-06: 109.42117291419981USD
- 2026-10-07: 114.00246483467102USD
- 2026-10-08: 137.3128428985977USD
- 2026-10-09: 135.16732713294982USD
- 2026-10-10: 142.67662794158935USD
- 2026-10-11: 84.74776346488952USD
- 2026-10-12: 121.2214877696228USD
- 2026-10-13: 120.14873425792693USD
- 2026-10-14: 111.56667993759154USD
- 2026-10-15: 116.9742112304306USD
- 2026-10-16: 123.43137276741027USD
- 2026-10-17: 126.93929047599792USD
- 2026-10-18: 73.47388979118347USD
- 2026-10-19: 100.83911859386443USD
- 2026-10-20: 100.83911859386443USD
- 2026-10-21: 88.36335080039977USD
- 2026-10-22: 99.29951111846923USD
- 2026-10-23: 99.29951111846923USD
- 2026-10-24: 114.01256214054106USD
- 2026-10-25: 72.35525691913604USD
- 2026-10-26: 117.03596652797698USD
- 2026-10-27: 87.38992680324554USD
- 2026-10-28: 87.38992680324554USD
- 2026-10-29: 91.35316743965149USD
- 2026-10-30: 78.43042557300566USD
- 2026-10-31: 88.36335080039977USD
- 2026-11-01: 88.36335080039977USD
- 2026-11-02: 91.35316743965149USD
- 2026-11-03: 91.35316743965149USD
- 2026-11-04: 84.40011016399383USD
- 2026-11-05: 84.40011016399383USD
- 2026-11-06: 84.40011016399383USD
- 2026-11-07: 81.42023347000121USD
- 2026-11-08: 74.45724499134063USD
- 2026-11-09: 84.40011016399383USD
- 2026-11-10: 84.40011016399383USD
- 2026-11-11: 191.67576731254576USD
- 2026-11-12: 81.42023347000121USD
- 2026-11-13: 81.42023347000121USD
- 2026-11-14: 138.0379343671417USD
- 2026-11-15: 138.0379343671417USD
- 2026-11-16: 141.00788860038756USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Pool access available from 5 AM to 11 PM.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 30.00 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Housekeeping
Services
Business Center
Dry Cleaning
Housekeeping
Safe-Deposit Box
Self Laundry
24-Hour Front Desk
Parking
Parking
Free Parking
Parking (Limited)
Parking Onsite
Activities
Swimming pool
Pool Indoor
Outdoor heated pool
Pool (Indoor)
Fitness Center (nearby)
General
Non-Smoking Rooms
Vending Machines
Beach Sun Loungers
Internet
Free Wi-Fi