Park hall Hotel & Spa Lancashire, a member of Radisson Individuals

We found an old bottle cap underneath the bed, with hairs on the pillow case before we even had gotten into it. We also found that the walls are very thin, you can hear everything.

Initial issues with room allocated to us (leak in bathroom) but room was swapped for an upgraded room (one with a sofa bed!) leisure facilities were great ND breakfast was fantastic. Yes outside areas are a tad unkempt but the team have a lot to do to get the enormous site shipshape again.

The stay was the worst hotel stay I have probably ever had especially for the price. The room I upgraded to I ended up buying an airbed for the additional bed as the quality was awful. I had a room for 3 people and only had 2 sets of towels, mugs and glasses etc and had to ask multiple times for extras at one point I even ended up with LESS. The restaurant was extremely slow and I was charged a different price for the same meal three days in a row. The room was not very clean and at one pint when I asked for an extra mug the staff asked if I could leave the door on the latch as they didn’t have a key at which point I refused and then I came back to find my door open I assume by one of the staff who had left it that way. Dreadful experience and would not recommend staying. The only redeeming quality was how good the gym was.

Looked okay, but everything felt tired and not hugely clean. The bathroom was very good - but the rooms and corridors look like they needed some paint. Walls are super thin - could hear everything in next room. Corridor fire doors need some better closers - they slam all night.

This lovely hotel has been refurbished. We loved the new pool and the spa looks great. One of our rooms was a junior sweet which was like a nice hotel room but no separate area to sit, just a sofa bed. The other had a four poster bed with separate sleeping area. The latter looked a little stark and needed updating l. I preferred the junior suite it was cosy. Everything was very clean. The restaurant was fabulous, what a great space. There were minor points that let the hotel down but overall I would definitely stay again.