Extended Stay America Suites - North Chesterfield - Arboretum

Clean rooms

Someone puked right outside the rear door to reception. It was never cleaned up despite the fact that the reception clerk went out there to smoke every day. Someone dropped a used tissue and a half eaten mint in our hall. It stayed there for 2 days despite the fact that the chambermaid passed it with her cart at least twice each day. The vanity counter in our nonsmoking room had 2 cigarette burns and 5 undistinguishable spots. I replaced the cabinets in my first home in 1986. The same cabinets are still present in this property but they are no longer white, they are yellowed. One of the chairs in our pet friendly room was pre-gnawed by someone else’s pet. Would I stay here again? A resounding NO. This had an 8 rating on your website. The only way this property earns an 8 is if the scale is 100 instead of 10.

Do not recommend! I had to wait a solid five minutes for someone to even come to the desk to help me check in. Room was not clean. The windows were filthy, trash in the drawers, something mysterious spilled all over the door. And don’t get me started on the bathroom! So much mildew in the shower that I refused to get in it. I went down for breakfast in the morning about an hour after it started and they were out of food. They literally said they were out of food! They could have at least gone up to the grocery store and bought some packaged muffins and some bananas! Avoid staying here.

I cancelled my reservation instantly and stayed elsewhere. They showed me two rooms, both had cleanliness issues. 1st room - tub was stained, microwave was dirty, trash and stains in cabinet. 2nd room - tub was stained, microwave had black stuff in it.

Clean room. Helpful staff.