Name: Embassy Suites by Hilton Richmond
Address: 2925 Emerywood Pkwy, Virginia, United States of America, Henrico County, US
Price range: US$151–US$232 per night
Rating: 7.68

What guests think

At Embassy Suites by Hilton Richmond, guests consistently praise the generous made to order breakfast, evening reception, and spacious suites, but many also report recurring maintenance problems, especially unreliable air conditioning and slow or broken elevators, along with dated spaces.

Cleanliness and upkeep are inconsistent, with multiple reviews citing small bathrooms, odors, leaks from AC units, wet carpets, and occasional pests, while others found rooms adequately clean. Service is frequently described as friendly and accommodating, though guests sometimes experienced slow check in, unresponsive maintenance, and occasional booking mix ups. Facilities draw mixed feedback: the indoor pool is often closed or unclean, some gym equipment is dated, and a daily parking fee applies, yet the location is convenient for highways, dining, and area attractions. Expect spacious suites, strong breakfasts, and variable maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Frequent elevator outages and long waits are widely reported. The indoor pool is often closed, cold, or dirty, some fitness equipment is dated, and many mention a daily parking fee.

Related guest reviews

6

JOHN

4 Jun 2025

·

Stayed 1 night

Multiple bulbs in lamps in room were burned out and needed replacing. Only two of four elevators operational causing long waits on a busy weekend.

8

Catherine

2 Jun 2025

·

Stayed 1 night

Fantastic service, made our stay really enjoyable. The bed was really comfortable. Breakfast was really tasty. Happy hour drinks were great and they had chips & salsa and hummus. Another guest told us the property is about 35-40 years old, and it's showing it in some places. Two of the elevators were broken, so it made things a little slower, but not too bad. The pool was over chlorinated and COLD!

2

Charlotte

1 Jun 2025

·

Stayed 2 nights

Property is in disrepair as 2/4 elevators did not work our entire stay. Our room’s air conditioner leaked the entire stay calls to the desk did nothing. The refrigerator was not cooling. Beds were uncomfortable.

6

David

13 Apr 2025

·

Stayed 1 night

Two elevators were not working creating a log jam with many guests complaining. Hotel needs a spruce up.

6

Contessa

21 Mar 2025

·

Stayed 2 nights

The fact that it is a fairly large hotel with very small elevators, one which was out of order and we were told that it is always out especially during their weekend rush, was horrible. Their happy hour wasn’t so happy as we had timeframes for the events we were in town for and the lines were so long that we couldn’t enjoy that on either days. The indoor pool was a nice sight to see but the water was ice cold making it not comfortable to relax. They have a sauna room but not hot tub which probably would have made the experience better. The staff was super friendly and helpful as much as possible so we appreciated their assistance.

6

Margaret

11 Feb 2025

·

Stayed 1 night

Facilities are dated. Only 1 of 4 elevators were working and seemed run down, especially the elevator doors. We have stayed here for years, however, have realized Hilton needs to invest some dollars in updating and upgrading the property.

8

Duane

21 Dec 2024

·

Stayed 4 nights

The photos showed a hot tub ,, the pool was closed , the sofa bed was not comfortable, the elevator was super slow, the hotel needs some maintenance, one door you couldn’t get in, no coffee in lobby ,

6

Derek

26 Sept 2024

·

Stayed 1 night

We Select properties with an indoor pool but this one was murky & very cold due to a broken heater therefore unusable. Very disappointing

2

Heather

17 Aug 2024

·

Stayed 2 nights

I was stuck in the elevator twice during my stay. Once for about 10 15 minutes which is a lot in a small hot space unsure of what the outcome could be. Staff seemed aware of the problem however it didn’t seem a concern and they continued to operate the elevator. The second time I was stuck for about 3 minutes however I know longer wanted to play roulette and took the stairs. I also have to comment when I spoke to the lady at the desk after the first time being stuck she commented like well we got you out like it was not big deal. Siding even offer me a bottle or water or anything. Needless to say I won’t be returning

4

Joan

7 Jul 2024

·

Stayed 2 nights

Pool n gym was not open. Was not on website did not find out til we checked in. First room we were assigned had a leak suite floor was completely wet. Second room bathroom had toilet touching the door. Carpet needs to be removed dirty. Two elevators out of four were down. For the price you paid amenities need to be what you normally expect from an Embassy Suite. This was the worst one I have ever visited

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Cleanliness

Cleanliness is inconsistent, with repeated reports of dirty bathrooms, stained bedding, wet carpets, odors, and occasional pests; some guests noted acceptable cleanliness.

Related guest reviews

2

Teresa

28 Oct 2025

·

Stayed 1 night

I have traveled and prefer to stay at Embassey suites this stay was the worst experience ever My room was dirty bathroom dirty and dog hair throughout room very dissatisfied they came recleaned room they said And still dirty I cleaned the room after that just do we could have a clean room When I arrived stated hotel.com changed room to long and I had 4 people on the room I am contacting the corporate office about this horrible experience

2

Matthew

8 Aug 2025

·

Stayed 1 night

Utterly disgusting hotel. The place is filthy. Rooms are dates old and dirty. The roof of the indoor bar is cover in dust, pillows filthy, bedding stained.

4

Adriane

25 Jul 2025

·

Stayed 1 night

The pictures looked very nice for this hotel, but it seemed run down and the room had a strong odor. Also the carpet was wet and the bathroom had mold. The air quality was questionable and the ac had a loud motor that clicked on and off all night.

4

Shawn

1 Jul 2025

·

Stayed 2 nights

Upon my families arrival we experienced no AC in our first room. The second day we were moved to a new room where the drain in the bathtub did not drain and later that night and later that night, I was greeted by a roach in the bathroom.

6

Maria

26 May 2025

·

Stayed 3 nights

I really like the location of the property. Some front desk employees were not as friendly as others. My only complaint was the bathroom shower curtains. They were very moldy and dirty. Bathrooms are extremely small and have no ventilation. Shower heads will drip out all night. Love the breakfast!

2

Courtney

23 Mar 2025

·

Stayed 1 night

The property was dirtyyyyy and that is the nice way to put it

4

elica

9 Dec 2024

·

Stayed 3 nights

On different days I was there the were roaches, there was no other rooms available I would not Be able to go another , it was reports nothing was done just a message will be sent to managers

2

Diane

21 Sept 2024

·

Stayed 2 nights

Would not stay at this property again. The rug in our room was soaking wet. Staff brought a fan in to dry it but it caused the room to smell like mold & wet dog. The pool was disgusting. It had a film floating on it & couldn’t see the bottom. On our last day, we found cockroaches in the bathroom as well as our sleeping area. Never agàin!

4

Ruby

27 May 2024

·

Stayed 1 night

The bathroom was not properly cleaned when we arrived. Another guested noted the same with her room upon checking in, and had to switch her room. Parts of the walls were falling apart, our sink didn’t drain, we had no shower gel and they left used soap bars in the shower. Staff did little to address this, and we were left to figure it out ourselves. To top it off, house keeping attempted to enter our room TWICE before 8:30am as we slept, even though check out was at 12pm. This was a poor experience overall.

6

Emily

18 Mar 2024

·

Stayed 2 nights

Unfortunately our room was dirty when we checked in. The air conditioner was spilling water onto the floor and there was a puddle of muddy water on the side of one of the beds near the wall. Due to the water issue, it smelled stale and moldy. We ended up changing rooms and the staff was pleasant.

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Rooms

Suites are spacious and work well for families, but bathrooms are notably small. Many describe rooms as dated or dark, with some hallway noise and mechanical sounds affecting rest.

Related guest reviews

10

Kevin

12 Oct 2025

·

Stayed 1 night

Loved the size of the suite! Great for our family of 5. Breakfast was very good. Very friendly and helpful staff. Rooms could use some TLC.

6

Erik

20 Jul 2025

·

Stayed 1 night

Big room but small and terrible bathroom. Would not recommend. Room needed to be updated.

6

Angela

19 Jul 2025

·

Stayed 1 night

Room was dark and dated.

8

Tatiana

30 Mar 2025

·

Stayed 1 night

This hotel boasts stunningly beautiful common areas, including the lobby, breakfast area, and lounge, all meticulously maintained. The aesthetic appeal is undeniable. However, the elevator service was notably slow, with one elevator out of order during my stay, which caused some inconvenience. While the rooms are generously sized, the bathrooms are quite compact, especially considering our party of six. Another notable drawback was the lack of air conditioning, which could be problematic during warmer months. Additionally, some fixtures within the room appeared worn or in need of repair, with a few being loose or visibly dirty. Despite these shortcomings, I would consider returning. The breakfast was exceptional, offering a delicious and varied selection that truly stood out. The quality of the breakfast experience significantly outweighed the other issues. If the hotel addresses the elevator speed, bathroom size concerns, lack of AC and room maintenance, this would be an excellent place to stay.

8

Melissa

28 Mar 2025

·

Stayed 4 nights

So overall the hotel was very nice. The offer of complimentary breakfast & evening snacks & drinks is a nice touch. However, this is a business/work hotel, not one I would say is for kids....hence it being a conference center. It was recommended to us by a friend and I didn't really do a lot of research. We went during the week because of spring break and although no one made us feel that way....I noticed how we were largely out of place. There were people there in suits and briefcases that were working. And the pool was not very big at all. I took 4 kids with me and awkwardly tryed to keep them quiet. As far as the room...The bathrooms are small and I wouldn't expect that in a hotel like this. The exhaust fan was not working, the bathroom door would not lock, and the faucet in the shower was very loose and very hard to judge the temperature of the water. However our room was very large, split into two rooms & that was nice beings I took 5 teenage boys who also brought a gaming device and they had their own area to play in. I would definitely stay here again, maybe just not with kids during spring break. It may be different in the summer months but definitely not in March. The staff was very nice & accommodating. The complaints I have are very small & trivial so overall 4 stars!!!

8

Gloria

30 Nov 2024

·

Stayed 5 nights

I will start with the good. The staff were very kind. The breakfast was awesome. Omelettes made to order, pancakes, coffee, orange juice, English muffin, bagels, scrambled eggs, bacon, sausage, fruits, cereal oatmeal, everything. There was a person who was constantly picking up the dirty dishes and with a smile and conversation. The room was perfect with a door that separated the living from the bedroom. Wonderful idea. Smart TV with numerous channels. Complimentary drinks during happy hour and a bar till 10:00 PM. Now for the negative, on the first night the shower in our room backed up. My husband went down to the front desk to advice them. Quite awhile passed and we were due at our families for dinner but we hadn't been able to shower. I called the front desk from the room and advised them that noone had shown. Within 10 minutes someone was there to clear the back up. The next day the toilet in the room was backed up. This time it didn't take too long for someone to clear the back up. The ice machine apparently leaked a lot of water and our room was next to it. The next day the carpet smelled and the smell was going into the room. At this point I didn't bother saying anything because I didn't want to have to change rooms. Out of 4 elevators only 1 was working. Thankfully by Thanksgiving they had 2 more up and running. The hotel had a cruise vibe with the rooms inside facing down to the atrium. I would stay there again, I would. All in all it was a good stay

8

Shelby

7 Nov 2024

·

Stayed 1 night

The room was great, AC took a long time to Kick in.

6

DERRICK

3 Sept 2024

·

Stayed 2 nights

Bathroom is dated and in bad need of renovation. Overall room was clean and comfortable but bathroom shower head leaked and dripped for 3 days straight making a pap=pap=pap noise all day and all night. This may not seem like a big deal but it is just this type of nuisance noise that is used in interrogation labs as the constant noise becomes so annoying it plagues your mind. My biggest complaint was despite having a HVAC control unit on wall you CANNOT control the temp. I am anemic and I cannot take cold environs. I tried and tried to adjust temp to no avail. It was explained to me that in the guest rooms we cannot turn the unit to heat only options are turn unit off or have constant A/C. I was offered an add'l blanket. Toilet sits way too low to the floor...I mean drop it like its hot low. There is breakfast included and an evening happy hour not much to brag on but hey its def much more than other hotels offer. Fridays is literally next door and Mission BBQ across W. Broad Street. Balconies are only for aestethics as you cannot actually step out on it.

8

Douglas

29 Mar 2024

·

Stayed 2 nights

The room was spacious and comfortable, but everything was a bit dated. The A/C was barely functional and never cooled the room down. The breakfast and free drinks were nice, but it seemed silly to pay for parking in a suburban setting.

8

Karen

27 Jun 2023

·

Stayed 3 nights

Everything was really great except we had one tiny bathroom in a 2 bedroom suite and the wait to get on an elevator was way too long!

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Service

Staff are frequently praised as friendly and accommodating, especially at breakfast and the bar. Some guests reported slow or stressful check in, limited follow through on maintenance or housekeeping, and occasional booking mix ups.

Related guest reviews

10

Monica

14 Aug 2025

·

Stayed 2 nights

The way they were able to get the customers together be having happy hour, games and snacks, the staff was great especially the morning crew Daryl who made sure you had everything you needed

8

Catherine

2 Jun 2025

·

Stayed 1 night

Fantastic service, made our stay really enjoyable. The bed was really comfortable. Breakfast was really tasty. Happy hour drinks were great and they had chips & salsa and hummus. Another guest told us the property is about 35-40 years old, and it's showing it in some places. Two of the elevators were broken, so it made things a little slower, but not too bad. The pool was over chlorinated and COLD!

6

Linda

12 May 2025

·

Stayed 3 nights

I had a mix up with my reservation with Expedia and the staff was not helpful in trying to help me sort it out. Very apathetic. However, the dining staff and bartender was great!

4

Jeremy

27 Feb 2025

·

Stayed 1 night

I booked a King room well in advance, expecting a comfortable stay. However, upon arrival, I was told that the hotel had overbooked and my reserved room was no longer available. Instead of the room I paid for, I was given a double queen. The staff offered little in the way of an apology or compensation, acting as if this was just standard procedure. After a long day of travel, the last thing anyone wants is to deal with unexpected changes—especially when the downgrade wasn’t reflected in the price. To top it off, the room was below average and dirty. The ceiling was chipping and the bathroom was something dated in the late 80’s. If you’re considering this hotel, be aware that your reservation doesn’t seem to guarantee the room you actually book and I’d await renovations before paying the price. Extremely disappointing and will not be returning. The fact that Hilton signs off on this location makes me question my next stay with them.

8

Barbara

10 Dec 2024

·

Stayed 1 night

Check in was a nightmare with over an hour to get our room… staff on reception were understandably stressed but uncommunicative- eye contact the offer to take a seat and be called when they’re ready and a sincere apology would have gone a long way

4

Paula

11 Nov 2024

·

Stayed 1 night

Room was not very clean. Dirt on floor in bathroom and on sink. We also went to the front desk and asked for a cover and pillow for our daughter who was sleeping on the pull out sofa and we were told it would be delivered and it never was.

10

Kase

18 Jul 2024

·

Stayed 2 nights

Check in process was smooth! Hotel was extremely clean. Did have an issue with the AC not working, called the front desk and they sent maintenance up within 5 min. Guy was extremely cool he was friendly and explained what he was doing to fix it. Took him 10 min and it was fixed!!

10

Danielle

10 Jun 2024

·

Stayed 3 nights

I enjoyed my stay! The breakfast was delicious. The staff was friendly. My favorite part was the bar inside the hotel.

8

juakina

5 Nov 2023

·

Stayed 2 nights

The staff were very friendly and helpful.

10

Barbara

21 Aug 2023

·

Stayed 1 night

Every time we visit we stay at Embassy Suites. The staff is professional, friendly, and helpful. The facility is clean, the rooms are comfortable, and the meals are very good.

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Location

Convenient for highways, shopping, and dining; several guests used it as a base for Richmond and nearby attractions. A few did not prefer walking in the immediate area at night.

Related guest reviews

10

Roger

18 Apr 2025

·

Stayed 5 nights

Pros - Conveniently located for trips to Jefferson's Estate, Colonial Williamsburg, Jamestown, and other Virginia sites. Great breakfast buffet. Love the courtyard style hotel center. Cons - Our room was in need of some woodwork repair. Sunday we didn't get any room attendance and only got room coffee replenished once during the 5 day stay.

10

Sal

11 Feb 2025

·

Stayed 3 nights

Convenient

8

Jamilla

5 Nov 2024

·

Stayed 4 nights

Enjoyed my stay, staff was extremely helpful… paying for parking was a downside but I was given a pass for being a Hilton Honors member. The balcony was small but nice to enjoy the weather. Breakfast was decent and the evening reception was great. Room was quiet and had many accommodations.

4

Ednora

1 Oct 2024

·

Stayed 2 nights

This property was patched up and the hotel is so old. The ac didn't work in the room. The maintenance came to fix add was unsuccessful.. There is an expectation of Hilton Hotels, especially Embassy Suites, this hotel does not meet the expectations. The staff was friendly but the hotel needs to be shut down, torn down, and rebuilt. The area had a few homeless folks panhandling.

8

Stevie

1 Sept 2024

·

Stayed 2 nights

Easy access to a lot of options

10

Marcel

14 Jul 2024

·

Stayed 1 night

Good location

10

Erica

16 Mar 2024

·

Stayed 1 night

Loved the hotel. Surrounding area is a congested and I would not feel comfortable walking around after dark. Hotel is s showing some age but it is a very nice room.

10

Charles

28 Feb 2024

·

Stayed 2 nights

Ease of parking, close to shopping and dining areas, superior full breakfast and clean comfortable rooms. Did not like that a $10/day charge has been added to the parking but understand that it is needed due to the new hotel that opened next to it.

10

Carolyn Faye

2 Feb 2024

·

Stayed 2 nights

Nice property with great highway access and an amazing staff. For the overall area, not sure about the $10 per day parking fee makes sense.

10

Tracy

26 Sept 2023

·

Stayed 1 night

Easy access to interstates

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Dining

Breakfast is widely praised for variety, made to order eggs, and attentive staff. The evening reception with drinks and snacks is appreciated, and on site dining and bar service are generally positive with occasional mixed feedback.

Related guest reviews

8

Catherine

2 Jun 2025

·

Stayed 1 night

Fantastic service, made our stay really enjoyable. The bed was really comfortable. Breakfast was really tasty. Happy hour drinks were great and they had chips & salsa and hummus. Another guest told us the property is about 35-40 years old, and it's showing it in some places. Two of the elevators were broken, so it made things a little slower, but not too bad. The pool was over chlorinated and COLD!

10

Charlie

13 Dec 2024

·

Stayed 1 night

Wonderful stay here. Clean comfortable room; fantastic front desk personnel; free happy hour with beer, wine & spirits. Free breakfast. Had a great strip steak dinner. Excellent food. Definitely stay here if traveling to or through the Richmond/Henrico area.

10

LuvVon

1 Dec 2024

·

Stayed 4 nights

There is a generous breakfast buffet option with hot options like, eggs, french toast, bacon, sausage, fruit, breads and dairy items. There is an evening reception from 5:30-7:30 pm with snacks and drink options for a light happy hour. The suite was spacious and well appointed and the property felt modern and upscale. The fitness center was out dated with faulty equipment and the pool was broken, but other than that, it was a great stay! I will be returning to this property the next time I’m in the Richmond area.

8

Gloria

30 Nov 2024

·

Stayed 5 nights

I will start with the good. The staff were very kind. The breakfast was awesome. Omelettes made to order, pancakes, coffee, orange juice, English muffin, bagels, scrambled eggs, bacon, sausage, fruits, cereal oatmeal, everything. There was a person who was constantly picking up the dirty dishes and with a smile and conversation. The room was perfect with a door that separated the living from the bedroom. Wonderful idea. Smart TV with numerous channels. Complimentary drinks during happy hour and a bar till 10:00 PM. Now for the negative, on the first night the shower in our room backed up. My husband went down to the front desk to advice them. Quite awhile passed and we were due at our families for dinner but we hadn't been able to shower. I called the front desk from the room and advised them that noone had shown. Within 10 minutes someone was there to clear the back up. The next day the toilet in the room was backed up. This time it didn't take too long for someone to clear the back up. The ice machine apparently leaked a lot of water and our room was next to it. The next day the carpet smelled and the smell was going into the room. At this point I didn't bother saying anything because I didn't want to have to change rooms. Out of 4 elevators only 1 was working. Thankfully by Thanksgiving they had 2 more up and running. The hotel had a cruise vibe with the rooms inside facing down to the atrium. I would stay there again, I would. All in all it was a good stay

10

wendy

24 Nov 2024

·

Stayed 2 nights

Breakfast was good, omelettes were delicious, staff were professional! No complaints! Will definitely stay here again!

10

Charles

15 Oct 2024

·

Stayed 3 nights

Breakfasts were well organized, plentiful and great variety, well-serviced. Dining area was clean and well-monitored for keeping cleanliness standards high. Suite was well maintained and stocked. Front desk staff were polite, efficient, and friendly. I particularly commend Annette for her superb attention to assist us in finding destinations that we were able to find in and around Richmond, VA. Hats off to Annette!! Thank You for an enoyable stay! C C CALLOW

8

Jocelyn

10 Oct 2024

·

Stayed 1 night

Excellent bed, cleanliness, great breakfast and manger reception. Bath was extremely small and very low water pressure in shower.

8

BEVERLY

11 Nov 2023

·

Stayed 1 night

Great complimentary happy hour and breakfast.

10

ElizaBeth

9 Nov 2023

·

Stayed 1 night

The hospitality, service, food and room were all outstanding. Thank you for a great stay

10

Jaimie

17 Apr 2023

·

Stayed 1 night

Smooth check-in and room was available 45min earlier than expected. Free evening reception was ideal for adults and kids. Full hot breakfast was available with many delicious options. Amazing omelet station which was so efficient the line never backed up and only a 5min or less wait for extremely well-made and flavorful omelets. Dining staff (Rakeem, in particular) were very nice and accommodating. Dining area was spacious, bright and clean. Indoor pool space was warm with plenty of chairs and clean towels. Great experience for a 10yr old birthday sleepover. Be aware, if you are a Hilton Honors member booking through hotels.com you cannot use the Hilton app for contactless check-in. Only downside to family suite - room lighting was extremely dim after sundown so not ideal for indoor pictures.

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Month	Average price
January	US$140
February	US$146
March	US$209
April	US$159
May	US$160
June	US$161
July	US$170
August	US$165
September	US$157
October	US$163
November	US$161
December	US$147

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $195	10 $184	11 $188	12 $201
13 $170	14 $151	15 $160	16 $168	17 $154	18 $186	19 $169
20 $151	21 $151	22 $161	23 $160	24 $151	25 $223	26 $223
27 $151	28 $157	29 $167	30 $160

Su	Mo	Tu	We	Th	Fr	Sa
				1 $151	2 $151	3 $232
4 $151	5 $165	6 $217	7 $217	8 $177	9 $180	10 $204
11 $151	12 $151	13 $160	14 $160	15 $151	16 $185	17 $200
18 $151	19 $162	20 $161	21 $162	22 $170	23 $218	24 $201
25 $151	26 $151	27 $160	28 $160	29 $151	30 $167	31 $173

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What guests think

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