Best Western Premier Richmond City Gateway

Clean, safe and friendly staff.

not in the best area. The shower in my room looked like it needed a little tlc. I did not have the opportunity to use it, but the gym looked well-maintained with a variety of equipment to be used. I appreciated the breakfast that was included with my stay.

Check in took nearly an hour. Come to find out the front desk staff had checked someone else in under my name and reservation. After sitting at the desk waiting for them to contact the customer they checked in under my name and spending 20 minutes going back and forth on the phone with manager and the aforementioned customer I was finally given a room key. The front desk attendant said she had a stressful night which I understand, but the wait was unbearable. Property and room were decent at best, definitely not worth the money and not worth it at all after the very long and frustrating check in process.

Very good location highway is across the street, gas station is basically next door for those traveling, staff was extremely nice and courteous room was clean my bathroom tub could have been cleaned just a little better however overall the stay was good! I will definitely book again!

Everything was real good-staff out front, the sever at the bar in the evening, the room and the food too. The only issue we had was the outrageous noise made by a lacrosse team at 4 in the morning. Not good for a restful stay. Gary