Name: Four Points by Sheraton Richmond Airport
Address: 4700 South Laburnum Avenue, Richmond, Virginia, United States of America, Richmond, Virginia, US
Price range: $143–$187 per night
Rating: 8.28

What guests think

Travellers describe Four Points by Sheraton Richmond Airport as convenient to the airport with a helpful shuttle and notably friendly staff, but experiences vary due to noise, inconsistent cleanliness, and maintenance issues in rooms and common areas.

Many rooms are comfortable and sometimes renovated, yet guests report problems like loud or inefficient HVAC, weak water pressure, broken locks or TVs, and some outdated furnishings. Location earns frequent praise for proximity to restaurants and shopping, and free parking adds convenience. Breakfast is not included, and pricing/value and limited dining or bar hours draw mixed feedback. Overall, expect an airport-convenient stay with solid basics but uneven polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking, an indoor pool, and a handy airport shuttle are positives, though the shuttle is not 24/7 and often requires calling. Guests note an aging gym, occasional bar/restaurant closures, renovation/maintenance issues, and some neglected common areas.

Related guest reviews

4

STEPHEN ARTHUR

Feb 19, 2024

·

Stayed 1 night

Property didn’t have a real restaurant as advertised that was open. The airport shuttle did not run 24/7 as advertised but they did come through and get a driver to make a 5 AM run which apparently we were all expecting when we made our reservations.

10

Fritzar

May 15, 2025

·

Stayed 1 night

Really nice hotel. Room was super spacious and clean. Comfortable bed. Nice shower. Fridge and microwave. I was pleasantly surprised with the size and comfort. They also have a pool and gym.. I didn’t go to them but it’s available. The people were all super sweet and friendly. Right near the airport with a free shuttle. The shuttle driver was also very nice. Highly recommend this place!

2

Natalie

Feb 15, 2023

·

Stayed 1 night

Before i made the reservation, i called the hotel directly to inquire about the shuttle to the airport. I was told that the shuttle runs 24hrs. When i got to the hotel and checked in, i was told that there was no 24hour shuttle and the earliest it would run is maybe 7am. Too late for my flight. The only reason i stayed at the hotel was because of the shuttle. I could have stayed at home and driven in and paid parking. It would have been cheaper! This isnt the first time this happened to me at this hotel. It is the last time i am staying here

10

Marcia

Jun 22, 2025

·

Stayed 1 night

Great overnight before heading out of Richmond airport. Friendly staff, great airport shuttle service and a pool for the kids.

4

Scott

Jul 18, 2025

·

Stayed 1 night

Outside was a mess. Low branch levels on trees. Debris everywhere. Parking lot falling apart. Elevator floor dirty. Bath tub had hair and paint splatters. No Ginger Ale in the bar. Horrible representation of a Marriott property!

6

Tyler

Sep 25, 2024

·

Stayed 1 night

The fitness center needs a major update, really old and rusty equipment and missing majority of weights

4

Shepherd

Feb 2, 2025

·

Stayed 1 night

There was no dining, there was no one in the bar area and the dining area was setup for the morning breakfast even though it was suppose to be open for dinner. We ate what we had brought for snacks on the flight

6

Stephanie

Jul 13, 2025

·

Stayed 1 night

Staff was very friendly, pool area was big and nice, rooms were clean. Only comply was we barley got any sleep being in a room near the elevator. Ended up having to call front desk in middle of the night because a big group of teenagers were hanging outside our room being extremely loud, but the staff was great with handling the situation when called and asked to have them move to a different area.

8

Nicole

May 13, 2025

·

Stayed 1 night

Staff really friendly, free parking and near loads of restaurant and shopping.

4

Rhonda

Jul 14, 2024

·

Stayed 1 night

The staff were excellent however the no air conditioning in the lobby and main area is not the type of environment that makes for a good place to work Poor care of facilities ruins it for the employees and guests

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and public areas clean, but feedback is inconsistent. Reports include stained carpets or curtains, hair in tubs, mold-like residue on pillows, lingering odors, and an isolated pest sighting.

Related guest reviews

6

Rhonda

Sep 22, 2025

·

Stayed 2 nights

Old bathroom faucets for ADA. Carpet stained.

10

charise

Aug 18, 2025

·

Stayed 1 night

The representative Regina G. at this location made my experience wonderful. I spoke to her at the airport and was quickly accommodated with the shuttle. The check in was a breeze and hotels cleanliness was unbelievable. The representative and the drivers were excellent. I would definitely stay at The Four Points By Sheraton again. .

6

Anthony

Nov 7, 2024

·

Stayed 1 night

Overall decent stay. Nice staff. However, after falling asleep on the bed pillows and seeing them more visibly the next morning, there was mold-like residue on 3 of 4 of them. This irritated my partner's face causing what looked like a contact dermatitis. It simply wasn't pleasant to wake to. I chose the Sheraton with hopes of general cleanliness.

4

Scott

Jul 18, 2025

·

Stayed 1 night

Outside was a mess. Low branch levels on trees. Debris everywhere. Parking lot falling apart. Elevator floor dirty. Bath tub had hair and paint splatters. No Ginger Ale in the bar. Horrible representation of a Marriott property!

10

Mark

Feb 26, 2023

·

Stayed 1 night

Very clean room. Comfortable setting and friendly staff.

10

Frank

May 11, 2025

·

Stayed 2 nights

Comfortable bedding, clean and quiet room.

2

Johnny

Oct 5, 2023

·

Worst hotel stay I have ever had. I travel for work. I would recommend to not go here. I woke up in the middle of the night to use the restroom and stepped into water on the restroom floor. When I went back to bed I seen small roaches on top of my food on the computer desk. I took photos and called the front desk. They were not helpful and seemed to know this had happened before.

10

Ellen

Feb 9, 2025

·

Stayed 1 night

Check in was easy. Very convenient to the airport. Staff was pleasant and helpful. Room was very clean.

10

Nanette

Jul 1, 2023

·

Stayed 1 night

The room was very clean, beds very comfortable, pillows were very puff! Staff was very friendly.

8

Jeanette

Jan 26, 2025

·

Stayed 2 nights

Room was very pleasant & clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and sometimes spacious or newly updated, but noise from thin walls, lobby/parking lot, and loud AC can disrupt sleep. Several rooms had issues like broken locks or TVs and weak shower pressure; some layouts lack outside windows.

Related guest reviews

4

Derek

Apr 27, 2025

·

Stayed 1 night

Had to change rooms twice because the door’s locks did not work properly. Changes occurred after 10pm.

10

Natacha

Oct 14, 2024

·

Stayed 3 nights

The walls are extremely thin, we could literally hear the guests in the next room breathing… try spacing out rooms if possible. Other than that, I enjoyed my stay, very cozy and clean.

8

Gracie

Dec 7, 2024

·

Stayed 1 night

The check-in was OK get up this morning. Take a bath and the water pressure was horrible. The doors does not shut when you close them not enough amenities in bathroom for you.

4

Diane

Jul 25, 2025

·

Stayed 2 nights

The hotel was ok at best. The deluxe king rooms have NO windows to the outside, it feels like you're staying in a small cave. Move to a King, regular room that had small window but the room is still very basic and cold. The people working a the hotel were very kind and nice.

6

Anne

Jul 13, 2025

·

Stayed 1 night

Nice staff and room but hotel guests kept us up all night. Complained to desk at midnight but it was ongoing. AC noisy too.

10

Fritzar

May 15, 2025

·

Stayed 1 night

Really nice hotel. Room was super spacious and clean. Comfortable bed. Nice shower. Fridge and microwave. I was pleasantly surprised with the size and comfort. They also have a pool and gym.. I didn’t go to them but it’s available. The people were all super sweet and friendly. Right near the airport with a free shuttle. The shuttle driver was also very nice. Highly recommend this place!

6

vincent

Dec 1, 2024

·

Stayed 3 nights

Very nice place and staff However, our room was located above the lobby and we could hear blaring music anda lot of loud talking into the evenings. The room also never got dark because of its location and the lights from the lobby. I could see onto the snack pantry in the lobby.

6

Katharine

Nov 25, 2025

·

Stayed 1 night

The staff were great, but the shower and tv were broken.

10

Frank

May 11, 2025

·

Stayed 2 nights

Comfortable bedding, clean and quiet room.

8

W Maria

Jun 15, 2025

·

Stayed 1 night

I liked the property. Didn't so much like the loud air conditioning system.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, accommodating, and responsive, including helpful shuttle drivers. However, a few guests encountered curt front-desk or housekeeping interactions and were surprised by every-other-day housekeeping.

Related guest reviews

10

Colin

Jun 5, 2025

·

Stayed 1 night

Quick overnight stay to be close to the airport and have shuttle service. Hotel staff (front desk, restaurant and shuttle driver were all friendly, genuine and smiling,

10

Stacey

Jun 24, 2025

·

Stayed 1 night

Our air condition dis not work. They had someone right to our room to work on it. When itbwasnt fixable they moved us right away for comfort. Get to work with

10

charise

Aug 18, 2025

·

Stayed 1 night

The representative Regina G. at this location made my experience wonderful. I spoke to her at the airport and was quickly accommodated with the shuttle. The check in was a breeze and hotels cleanliness was unbelievable. The representative and the drivers were excellent. I would definitely stay at The Four Points By Sheraton again. .

6

Michelle

Oct 27, 2025

·

Stayed 2 nights

It wasn’t terrible but I probably wouldn’t stay here again. It is a small hotel with what seems like little staff. I guess I would say it’s okay for a quick trip. I stayed here two nights with my teen daughter while we were here to visit colleges. The bed very comfortable, bathroom clean but not well stocked. AC worked well, Netflix was cool to have. The (stained) window curtain has a huge opening space that if you’re walking or sitting at the desk with night clothes (or no clothes) your neighbors or anyone at the pool can see right in. I told the housekeeper “no need to pick up the room right now I just need an extra blanket and towels” in a rude tone she said call downstairs. Idk if this is how things usually are at smaller hotels but I wasn’t a fan of the customer service in general everyone had dry personality. The smell of weed in the elevators was terrible. They need some sort of freshener throughout the hotel. Idk this place just wasn’t for ME. The BEST THING at this hotel is the morning coffee…it’s delicious!!

6

LUVENIA

Aug 26, 2025

·

Stayed 2 nights

I stayed for 3 days. I did not know that you only refresh the rooms every other day. So no clean towels, coffee, etc.

4

Dakeeta

Apr 1, 2025

·

Stayed 2 nights

The original front desk person was cold and borderline nasty. I am disabled and our first room had a sink that didn't drain and the majority of our outlets didn't work. The aforementioned employee's response was that maintainence was not there. She was abrupt and apathetic. She eventually offered another room. This was after we were unpacked and settled. We had no choice. We had to get it together to change rooms. At least this time, when I asked for help with our items going from room to room, we received help. When we checked in, along with my in-laws, my husband had to bring our luggage to our rooms after we were flatly told the person who did that was at the airport. We're not young He was exhausted from the drive. There were carts. The second room was nicer, roomier, but with a non-working phone. Sadly, I fell in that room and ended up severely injured. Ugh! We were there for my husband's mother's funeral and our experience was horrible. Margaret, however was super sweet and accommodating. The young man who worked the desk on the late afternoon of 03/24/25, was also wonderful. He saw me struggling in the lobby and was helpful, kind, offered to bring me coffee and gave me water. We had a block of rooms for 03/23-25/25. We all had issues with that same front desk person at check-in and too many had room issues as well. Shame on this establishment.

10

Kathryn

Jan 7, 2024

·

Stayed 1 night

Convenient, comfortable, and a great overall stay. Check in and out desk staff and driver for the shuttle to the airport were all friendly and personable. Very positive experience.

10

Jubal

Jul 10, 2025

·

Stayed 1 night

The host who checked us in was amazing. She was attentive and friendly and made us feel welcomed!

10

Alysa

Aug 17, 2025

·

Stayed 1 night

Some of the friendliest receptionists ive ever met! Will definitely stay here again.

2

Marissa

Sep 28, 2025

·

Stayed 1 night

Unfriendly staff. Outdated room

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AI-generated summary based on recent guest reviews

Location

Convenient to Richmond Airport and within walking/driving distance of restaurants and shops; many felt access and parking were easy. A few thought the immediate area was less appealing.

Related guest reviews

8

Justin

Jan 26, 2025

·

Stayed 1 night

Good place overall. Strange shape of a hotel and room by pool was bright with lights on throughout the night. Food options around the hotel and being near airport was good. Not in best part of town but we wanted to be near the airport

10

Colin

Jun 5, 2025

·

Stayed 1 night

Quick overnight stay to be close to the airport and have shuttle service. Hotel staff (front desk, restaurant and shuttle driver were all friendly, genuine and smiling,

10

Anneliese

Dec 7, 2022

·

Stayed 19,328 nights

The location made it easy to walk for all things

10

Monideepa

Jun 30, 2025

·

Stayed 3 nights

very well situated.

10

Marcia

Jun 22, 2025

·

Stayed 1 night

Great overnight before heading out of Richmond airport. Friendly staff, great airport shuttle service and a pool for the kids.

10

Heidi

Sep 21, 2024

·

Stayed 1 night

Good place to stay near airport

10

Janice

Feb 18, 2025

·

Stayed 1 night

Convenient location and a nice room for the money.

8

Angela

Jul 20, 2024

·

Stayed 3 nights

We were very happy with our stay. It's an extremely convenient location and felt safe. The front desk staff were so friendly and helpful. My only concern was the air conditioning unit which was very loud. Overall though, it was a pleasant stay.

8

Tina

Apr 7, 2025

·

Stayed 4 nights

Close to the airport.

8

Nicole

May 13, 2025

·

Stayed 1 night

Staff really friendly, free parking and near loads of restaurant and shopping.

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AI-generated summary based on recent guest reviews

Dining

Dining is mixed: breakfast is paid and frequently viewed as pricey for the quality, though some enjoyed it. The bar/restaurant earns compliments at times but hours and menu availability can be limited.

Related guest reviews

8

SHARONDA B

Jun 10, 2025

·

Stayed 1 night

Its nice clean but 15 dollars for breakfast when its surrounded by restaurants is crazy

10

Tracey

Apr 20, 2025

·

Stayed 1 night

The staff was pleasant and accommodating. The dinners we ordered were amazing and fresh! Thank you to all the staff that made our vist enjoyable 😉

10

Nicholas

Jun 13, 2025

·

Stayed 1 night

It was a last minute booking due to cancelled flight and they picked me up and took me back, staff was extremely nice and breakfast was very good!

8

scott

Sep 18, 2024

·

Stayed 1 night

Looks old but room was very nice and appears newly renovated. Beware breakfast is $17.50 per and really not very good. Airport pickup is free so that was nice. Good enough overall for a night.

8

James

Jul 11, 2025

·

Stayed 1 night

Pool hours were short. Restaurant needs upgrade.

10

Fonda

Dec 27, 2022

·

Stayed 19,352 nights

I really enjoyed this property. Normally I would stay at the H, but I wanted to try something different. I am glad I did. They have a great shuttle service! My dining/food was good, everyone was friendly, eager to help and answer questions. And my hats off to CHEF and bartender you guys are AWESOME!!!

8

Douglas

Aug 26, 2025

·

Stayed 1 night

There should be a continental breakfast after spending $150-$200 for a room.

10

Christy

Jun 20, 2024

·

Stayed 1 night

I went to the bar alone for a drink. The bartender, Ann, made me feel very relaxed and welcoming. I enjoyed the conversation with her

4

Shepherd

Feb 2, 2025

·

Stayed 1 night

There was no dining, there was no one in the bar area and the dining area was setup for the morning breakfast even though it was suppose to be open for dinner. We ate what we had brought for snacks on the flight

10

Kent

Mar 26, 2025

·

Stayed 1 night

The hotel staff and stay were overall great. However, the breakfast buffet was a bit overpriced for what was offered.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$124
February	$125
March	$153
April	$132
May	$143
June	$162
July	$147
August	$150
September	$148
October	$141
November	$156
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $143	16 $166	17 $165	18 $155	19 $154
20 $143	21 $165	22 $169	23 $165	24 $175	25 $178	26 $178
27 $155	28 $175	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $163	2 $146	3 $146
4 $155	5 $156	6 $155	7 $155	8 $155	9 $146	10 $146
11 $165	12 $169	13 $170	14 $164	15 $187	16 $184	17 $147
18 $167	19 $164	20 $166	21 $168	22 $165	23 $146	24 $146
25 $170	26 $165	27 $172	28 $168	29 $165	30 $144	31 $146

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Double Beds

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Mobility Accessible, Bathtub

Room, 2 Double Beds (Mobility Accessible, Tub)

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds, Roll-In Shower

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed with Sofa Bed, Pool View

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds, Mobility Accessible, Bathtub

Suite, 1 Bedroom

Suite, 2 Bedrooms

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

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Prices for upcoming dates