Name: Courtyard by Marriott Richmond Northwest
Address: 3950 Westerre Parkway, Innsbrook, Virginia, United States of America, Richmond (and vicinity), Henrico County, US
Price range: $108–$184 per night
Rating: 8.25

What guests think

At Courtyard by Marriott Richmond Northwest, many guests praise the friendly, helpful staff and convenient location, while others report disruptions from ongoing renovations, added costs like a parking fee, and occasional facility closures such as the pool or bistro.

Cleanliness feedback is mixed: many highlight very clean rooms and common areas, but multiple reviews cite stained linens, maintenance oversights, and missed housekeeping. Rooms are generally comfortable, yet some mention dated elements, weak water pressure or A/C, older TVs, and construction or guest noise. Dining options receive varied marks, with a paid, limited-service bistro and no free breakfast or lobby coffee noted by several reviewers. Expect friendly service and a convenient base, but check renovation status and extra fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities have been disrupted by ongoing renovations, leading to lobby construction, noise, and occasional pool closures; several guests also note a $5 nightly parking fee and, at times, limited parking. Some mention a small fitness room and an on-site bistro/bar.

Related guest reviews

2

MANISH

Mar 11, 2025

·

Stayed 2 nights

We stayed in the hotel for 2 nights and to our surprise the hotel does not offer any room service after first night including no towels change or any other room service. Completely unheard off based on my last 20yrs staying in hotels around the world including US. Requested front desk to get towels and after 1.5hrs had to go to front desk requesting a set of towels and got to hear a lame excuse they got the wrong room. I thought when you can front desk they can see which room you are calling from - funny. There was no mention on the website that Pools are getting renovated. You pay the premium amount for the room to find out the basic amenities like pool - fitness center was so small that only 3-4 people can work out at any time. I will definitely not recommend this hotel to anyone.

10

Ashley

Sep 25, 2025

·

Stayed 1 night

Very clean rooms, friendly staff, delicious food. The cleanest indoor hotel pool ever, and its air conditioned. Can’t wait to visit again.

8

Karen

Aug 25, 2025

·

Stayed 1 night

No free breakfast included and, I believe, they charged $5 for parking. I haven't looked at my receipt yet. If they have, it's ridiculous!

8

Julie

Apr 12, 2025

·

Stayed 2 nights

The first floor and lobby are under construction. The second floor was completed.

2

Richard

Nov 11, 2024

·

Stayed 2 nights

Unbeknownst to us this hotel was under renovation. Floors in the room still had grout residue, new toilet had a leak and water all over and shower area floor was dirty. The refrigerator was missing. The parking was very limited as all the old furniture and new furniture took up many parking spaces. After seeing conditions of the room i informed the 2 people at the front desk Sat morning at 615am, they apologized and said they would take care of everything, low and behold when i returned Sat night everything was the same. I was disgusted!!! Sat night returned to the hotel, exhausted and couldnt find a parking spot. I was never informed that parking was going to be an issue and how i should handle it I will never stay at a courtyard by Marriott again. Ive never been so disappointed by a hotel, like i was this past weekend. Oh another thing, the elevator was rattling like crazy and the staff knew. No signs, no communication just poor management all around. I do have pictures. If anyone would like to follow up.

10

MALCOLM

Mar 25, 2023

·

Stayed 1 night

Pool was not in service

6

ERIC

Jul 28, 2024

·

Stayed 2 nights

They were doing renovation on the side of the hotel I stayed in the noise level was terrible I couldn't get any rest on Saturday because they started early on Saturday morning.They should have just closed that side of the hotel down for a while . Banging a lift was in front of my window in which was taken old debree from the floor above my room so I couldn't open the curtains because someone was going to be able to look into my room. So I went to the front desk and asked if they could move me to another room in which they said nothing was available. I'm like really so for my 2 day's I stayed I had to deal with the noise. 😡

8

Eric

Aug 17, 2025

·

Stayed 3 nights

The property was very clean and well kept. The only criticism I have is to why they are charging a parking fee.

4

Rahel

Aug 25, 2025

·

Stayed 2 nights

Our first night, we noticed the bedsheets had multiple stains. The water pressure from the shower was very low. However the staff were very polite and helpful. Another issue we had, was the confusion around the parking. When I first placed the booking over the phone, I was informed that parking was free, but when we got to the hotel they told us parking is $5 per night. There should be more clear information on the website as to whether parking is free or not.

2

anastasia

Apr 20, 2025

·

Stayed 1 night

Air conditioner did not work in room. Front lobby and hall under construction but no one told us ahead of time.

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Cleanliness

Cleanliness is inconsistent: many describe very clean rooms and common areas, but multiple reports cite stained linens, dusty or dirty bathrooms, leftover items, and missed or delayed housekeeping.

Related guest reviews

10

Randy

Sep 21, 2025

·

Stayed 2 nights

Staff was GREAT! Room was clean, comfortable and reasonably priced!😁

10

Laura

Sep 27, 2025

·

Stayed 1 night

Easy checkin, very nice, clean and in a great location!

10

Ashley

Sep 25, 2025

·

Stayed 1 night

Very clean rooms, friendly staff, delicious food. The cleanest indoor hotel pool ever, and its air conditioned. Can’t wait to visit again.

2

Richard

Nov 11, 2024

·

Stayed 2 nights

Unbeknownst to us this hotel was under renovation. Floors in the room still had grout residue, new toilet had a leak and water all over and shower area floor was dirty. The refrigerator was missing. The parking was very limited as all the old furniture and new furniture took up many parking spaces. After seeing conditions of the room i informed the 2 people at the front desk Sat morning at 615am, they apologized and said they would take care of everything, low and behold when i returned Sat night everything was the same. I was disgusted!!! Sat night returned to the hotel, exhausted and couldnt find a parking spot. I was never informed that parking was going to be an issue and how i should handle it I will never stay at a courtyard by Marriott again. Ive never been so disappointed by a hotel, like i was this past weekend. Oh another thing, the elevator was rattling like crazy and the staff knew. No signs, no communication just poor management all around. I do have pictures. If anyone would like to follow up.

10

Elizabeth

Nov 3, 2023

·

Stayed 1 night

Excellent night's stay. The beds were comfortable and the breakfast was delicious. Only issue was the the washcloths were stained and not quite clean. Everything else was perfect.

2

Lisa

Apr 6, 2025

·

Stayed 2 nights

Bloodstain on the comforter is unacceptable. Then not cleaning the room when asked. Finally, after 6:30, staff stripped the bed and left the bed unmade with sheets folded on top. We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.

6

Robyn

Aug 11, 2024

·

Stayed 2 nights

The staff was nice. I was disappointed in the room because the carpet was very worn and stained, the water pressure was weak, and the air conditioner didn't stay on at night so i didn't sleep well. Plus, it was noisy with guests coming and going to other rooms.

6

LaKia

Oct 28, 2023

·

Stayed 1 night

Staff was nice but check the rooms carefully. Bed spread had blood on it as well as the carpet. The door to the balcony was broken and we were on the second floor.

6

Robin

Oct 15, 2024

·

Stayed 1 night

The property was convenient to 95 but was under renovation so lots of hammering and saw noise. The room was fairly clean but there weren’t any cups and leftover food in the fridge. The a/c struggled to keep things cool and the toilet clogged.

4

Rahel

Aug 25, 2025

·

Stayed 2 nights

Our first night, we noticed the bedsheets had multiple stains. The water pressure from the shower was very low. However the staff were very polite and helpful. Another issue we had, was the confusion around the parking. When I first placed the booking over the phone, I was informed that parking was free, but when we got to the hotel they told us parking is $5 per night. There should be more clear information on the website as to whether parking is free or not.

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Rooms

Rooms are often comfortable and updated in parts, yet guests also report dated fixtures, weak water pressure or A/C, small or older TVs, and construction or hallway noise; some rooms lack a microwave unless requested.

Related guest reviews

6

Timothy

Apr 30, 2023

·

Stayed 1 night

Uncomfortable bed. Bathroom needs updating. I didn't like the tub and shower curtain.

8

George

Jan 9, 2024

·

Stayed 2 nights

I enjoyed my stay at this location. The room was clean and it was a very calming experience. The breakfast menu was okay if you eat pork. I wish i would have known before booking because the breakfast menu is very limited. I wound up just opting for the juice and water instead of wasting my money. The staff were friendly and did their best to accommodate but were limited as to what they could offer. If i could just suggest that hotel edit the breakfast menu to include non pork options such as turkey bacon/sausage for the guests that don't eat pork. The room also did not have a microwave in it and only after bringing it to management's attention, was one then provided. The ice machine also didnt work on the 2nd floor. Besides that, my stay was cool.

10

Jacquelynn

May 31, 2023

·

Stayed 1 night

Easy entrance/exit, quick check-in and out. Friendly staff. Convenient location. Clean and modern room. TV small and cable iffy.

8

Robert

Jun 29, 2025

·

Stayed 4 nights

Stayed 4 days to spend family time in richmond. Worked out well with having a suite, and walk out patio! Room was modern and comfortable. Beds are good, a little softer would be good.

10

Frederick

Jul 7, 2025

·

Stayed 2 nights

You can tell the staff genuinely cares about creating a great guest experience. The service was outstanding. My room was very comfortable, and I loved the glassed-in shower and thoughtful layout. The hotel is also in a great location, with plenty of dining and entertainment options nearby. The price was very reasonable for the quality. Well done, and thank you for making my stay so enjoyable. – Fritz Alders

6

Robin

Oct 15, 2024

·

Stayed 1 night

The property was convenient to 95 but was under renovation so lots of hammering and saw noise. The room was fairly clean but there weren’t any cups and leftover food in the fridge. The a/c struggled to keep things cool and the toilet clogged.

10

Steven

Jun 30, 2025

·

Stayed 1 night

Comfortable and relaxing, SLEPT WELL

6

John

Jul 27, 2023

·

Stayed 1 night

The place seems to be held together with duct tape. I know these bare boned hotels are not intended to host kings and presidents but - c’mon. The so-called hairdryer literally fell apart in my hand after starting to smoke. The bath spigot and shower lever and so poorly installed they wiggle back and forth upon engagement. The shower to tub latch would not disengage. The bed creaked like a haunted house. There was a sliding glass door to a patio but that was corroded shut. All that said the appearance is fine and I basically just wanted a roof over my head. Area is corporate-park safe.

2

anastasia

Apr 20, 2025

·

Stayed 1 night

Air conditioner did not work in room. Front lobby and hall under construction but no one told us ahead of time.

10

Philippe

Mar 13, 2024

·

Stayed 6 nights

Excellent staff, check in was a breeze, Emily was very friendly and helpful. Room was clean and comfortable. TV is a little old, not able to stream but I am ok.

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Service

Service is frequently praised as friendly, welcoming, and efficient, with easy check-ins and helpful staff; isolated complaints mention a rude bistro interaction, poor follow-up on a lost item, or communication gaps.

Related guest reviews

2

Charles

May 21, 2025

·

Stayed 1 night

Never replied to lost item request. Hotel was going through renovations no one mentioned making it noisy.

10

Kenya

Apr 27, 2025

·

Stayed 1 night

Great customer service! Quick easy check in process.

10

Patricia

Jan 10, 2025

·

Stayed 1 night

The staff was absolutely lovely.

2

Wei

Feb 3, 2024

·

Stayed 1 night

Terrible customer service. Never book this place again

10

Jacquelynn

May 31, 2023

·

Stayed 1 night

Easy entrance/exit, quick check-in and out. Friendly staff. Convenient location. Clean and modern room. TV small and cable iffy.

10

Kathryn

Sep 4, 2025

·

Stayed 1 night

The staff are very friendly and helpful. I will be staying here again in the future.

10

Frederick

Jul 7, 2025

·

Stayed 2 nights

You can tell the staff genuinely cares about creating a great guest experience. The service was outstanding. My room was very comfortable, and I loved the glassed-in shower and thoughtful layout. The hotel is also in a great location, with plenty of dining and entertainment options nearby. The price was very reasonable for the quality. Well done, and thank you for making my stay so enjoyable. – Fritz Alders

10

Mark

Nov 20, 2025

·

Stayed 1 night

Front desk staff was wonderful!!!

10

Yolanda

Aug 29, 2024

·

Stayed 5 nights

Excellent service! Bonnie and Ms Ferguson were exceptional!

10

Philippe

Mar 13, 2024

·

Stayed 6 nights

Excellent staff, check in was a breeze, Emily was very friendly and helpful. Room was clean and comfortable. TV is a little old, not able to stream but I am ok.

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Location

Location is convenient to major roads and close to dining and services within a short drive; several guests found it quiet for rest.

Related guest reviews

8

Keith

Aug 14, 2023

·

Stayed 2 nights

I had a wonderful day hotel was nice location was nice. Everything was convenient very convenient.

10

Laura

Sep 27, 2025

·

Stayed 1 night

Easy checkin, very nice, clean and in a great location!

10

jeremy

Sep 27, 2024

·

Stayed 1 night

The location

10

Teresa

Apr 19, 2024

·

Stayed 1 night

Room was very clean. The beds were very comfortable and it was quiet. Would stay again!

8

John

Dec 10, 2022

·

Stayed 1 night

It was fine. Very convenient to main road with a lot of services.

10

Christina

Dec 30, 2022

·

Stayed 19,355 nights

Great spot to stay if you want to break up a long trip along 95! Friendly staff and a nice breakfast.

10

Jacquelynn

May 31, 2023

·

Stayed 1 night

Easy entrance/exit, quick check-in and out. Friendly staff. Convenient location. Clean and modern room. TV small and cable iffy.

10

LORELEI

Jun 27, 2025

·

Stayed 1 night

Good location, nice staff

10

Frederick

Jul 7, 2025

·

Stayed 2 nights

You can tell the staff genuinely cares about creating a great guest experience. The service was outstanding. My room was very comfortable, and I loved the glassed-in shower and thoughtful layout. The hotel is also in a great location, with plenty of dining and entertainment options nearby. The price was very reasonable for the quality. Well done, and thank you for making my stay so enjoyable. – Fritz Alders

8

Shawn

Jul 23, 2025

·

Stayed 1 night

Quite older but renovated property. Priced accordingly. Easy shopping and dining nearby if needed, not walking distance but within a mile or two.

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Dining

On-site dining is limited-service: the Bistro and bar earn some positive remarks, but there is no free breakfast or lobby coffee, menus can be limited, and occasional closures occurred during renovations.

Related guest reviews

10

Ashley

Sep 25, 2025

·

Stayed 1 night

Very clean rooms, friendly staff, delicious food. The cleanest indoor hotel pool ever, and its air conditioned. Can’t wait to visit again.

10

Carole

May 1, 2024

·

Stayed 1 night

This motel offers very a relaxing and quiet experience. The staff was very friendly and the room was clean and comfortable. The beds were soft and comfortable. I did not understand having to pay extra for coffee as every other hotel we have stayed in offers free coffee.

8

George

Jan 9, 2024

·

Stayed 2 nights

I enjoyed my stay at this location. The room was clean and it was a very calming experience. The breakfast menu was okay if you eat pork. I wish i would have known before booking because the breakfast menu is very limited. I wound up just opting for the juice and water instead of wasting my money. The staff were friendly and did their best to accommodate but were limited as to what they could offer. If i could just suggest that hotel edit the breakfast menu to include non pork options such as turkey bacon/sausage for the guests that don't eat pork. The room also did not have a microwave in it and only after bringing it to management's attention, was one then provided. The ice machine also didnt work on the 2nd floor. Besides that, my stay was cool.

10

Christina

Dec 30, 2022

·

Stayed 19,355 nights

Great spot to stay if you want to break up a long trip along 95! Friendly staff and a nice breakfast.

10

Laurie

Aug 16, 2025

·

Stayed 1 night

I very much enjoyed my stay, even though it was quite brief. I was welcomed warmly, my room was clean and comfortable, and i enjoyed being able to get a glass of wine before heading out for the evening. I appreciate it. The efforts to be more Eco, friendly with recycling in the room and use of real plates and forks, and wine glasses

6

Joseph

Jun 9, 2024

·

Stayed 2 nights

Room was fine. Mary did great getting me some coffee and milk later on. Every Marriot I’ve ever stayed at had 24 hour coffee available and free complimentary breakfast, this place had neither. I’m not sure if these are franchised but the owner here is obviously greedy and I won’t be staying there again.

8

Dennis

Feb 27, 2023

·

Stayed 1 night

Very clean. Unfortunately, it doesn’t offer a continental breakfast.

2

Lisa

Apr 6, 2025

·

Stayed 2 nights

Bloodstain on the comforter is unacceptable. Then not cleaning the room when asked. Finally, after 6:30, staff stripped the bed and left the bed unmade with sheets folded on top. We didn’t know that ongoing construction was happening in the breakfast area, so no breakfast. Add the dog barking next door, and our stay was terrible.

10

Kathy

Oct 22, 2023

·

Stayed 1 night

Our server Landi was so friendly and efficient! She deserves 5 stars for the Bistro’s gold star!

6

Sarah

Nov 29, 2025

·

Stayed 4 nights

I was very pleased with my room. However if the hotel isn’t going to offer free coffee in the lobby (like every other hotel does) then you better make sure your Bistro is open and fully operational which is wasn’t the entire time Inwas there. And the gal there was RUDE

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AI-generated summary based on recent guest reviews

Month	Average price
January	$128
February	$130
March	$145
April	$126
May	$135
June	$136
July	$141
August	$130
September	$118
October	$129
November	$120
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $144	15 $134	16 $125	17 $132	18 $181	19 $121
20 $115	21 $122	22 $128	23 $125	24 $135	25 $180	26 $182
27 $136	28 $127	29 $127	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $120	3 $182
4 $132	5 $134	6 $152	7	8 $143	9 $182	10 $182
11 $134	12 $136	13 $133	14 $131	15 $142	16 $180	17 $183
18 $152	19 $136	20 $134	21 $141	22 $147	23 $184	24 $182
25 $133	26 $135	27 $132	28 $141	29 $147	30 $182	31 $183

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Richmond Northwest

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Prices for upcoming dates