Is parking available at the property?

Free self-parking is available on-site, but guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

A complimentary cooked-to-order breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are not allowed at this property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and public areas. Guests are encouraged to contact the property for further details.

Where is the property located in relation to key landmarks?

The hotel is located in Boca Chica (La Caleta), within a 10-minute drive of several attractions, including La Caleta Underwater National Park (0.6 km), Caucedo Port (9.3 km), and Boca Chica Beach (13 km).

Does the property have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is seasonal. Guests can enjoy the pool during operational hours.

What are the policies for guests staying with children?

Up to 2 children aged 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 20 per night, subject to availability. Advance request or confirmation may be required.

Four Points by Sheraton Santo Domingo

What guests think

At Four Points by Sheraton Santo Domingo, travelers praise the friendly, accommodating staff and convenient airport location, while noting ongoing renovations, dated rooms with noisy air conditioning, and maintenance issues like power, water, or hot water outages.

Cleanliness feedback is mixed, with repeated mentions of musty odors, worn carpeting, and humidity, alongside several reviews calling rooms and common areas clean. Breakfast is often described as good and available early, but restaurant and bar experiences vary from tasty to overpriced or poorly executed. Overall, expect a practical stop for short stays rather than a polished, full-service experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities were sometimes disrupted by renovations, with reports of the pool being closed and intermittent power or water issues; when available, the pool area and gym were appreciated. There is no dedicated airport shuttle; taxis are arranged instead.

Related guest reviews

4

Jorge

15 Aug 2023

·

Stayed 1 night

I wrote a few days before the arrive by Expedia messenger, for information to pick me up at airport! but they doesn’t answered, the pool wasn’t work! It was on maintained, my family want use the pool because it was a short trip and they don’t wants go to the city

6

Yaurima

16 Aug 2023

·

La piscina no está en funcionamiento y al llegar fue que te asignan la habitación donde el aire acondicionado lo prenden al momento y debes pasar calor hasta que la habitación cerrada se enfríe. Asimismo, la habitación que pedí era para 4 personas y solo colocaron dos paños.

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6

Justin

8 Jun 2024

·

Stayed 1 night

Inefficient check-in process, hours of wait time. Wrong rooms etc. pool area nice

6

Mark

2 Sept 2023

·

Stayed 1 night

The stay was adequate. The pool area was really nice and a great place to hang out. The only issue there is trash/towels left by other guests that were not cleaned up. Restaurant was good, fast, and food tasted great. Room was dated but clean, but the air conditioner did not work well. There is no airport shuttle per se. The hotel will call a taxi for you (and in our case two were already waiting at our hotel). So, the taxi was quick, clean, and comfortable and stress free for a 3:30 am departure for an early flight.

8

Judith

13 Nov 2025

·

Stayed 2 nights

They were going through renovation at time of my stay ao the pool was closed and the room are a little out of date. However, the staff were the best. Super nice and welcoming

2

Yareli

18 Sept 2025

·

Stayed 1 night

We arrived and check in at 10:30 pm and check out at 04:30 am… only using the facilities for. 6 hours. In those 6 hours our experience was the power (electricity) shut down 4-6 times thought out the night… and to top it off they had issue with the water wasn’t able to take a shower before leaving to the airport all we expect was a good night sleep with no problem but having the air conditioner turn off though out the night and no water when we woke up… unacceptable when this is a domestic and internationally known establishment, for them not to have a back up plan when this happens… I have paid for two rooms… I would hope I will get a refund back.. because I was better off just staying at the airport it might have been better cause they probably didn’t have any problems with the power…

10

Alexandra

2 Nov 2025

·

Stayed 3 nights

Good location, very close to the airport. Staff was very friendly & helpful. They went above & beyond to assist during a medical emergency. Property was was clean even with some renovations happening .

10

Romane

9 Sept 2025

·

Stayed 3 nights

Clean room, staff speaks English, clean pool

8

Johanna

21 Aug 2025

·

Stayed 1 night

Close to airport, nice gymnasium, large rooms. Will stay again when traveling.

6

Justin

8 Jun 2024

·

Stayed 1 night

Very convenient. Group reservations are unnecessarily difficult and certainly not efficient. Multiple rooms were incorrect and/or had other people when in them that we walked in on. After getting settled, two hours after arriving, it was fine. Pool area was nice!

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Cleanliness

Cleanliness feedback is mixed, with repeated mentions of musty, humid odors and worn carpeting, plus occasional pests; others found rooms and public areas clean.

Related guest reviews

2

Bianny

24 Oct 2024

·

Stayed 1 night

The room is very outdated and the washroom extremely dirty. Also, the shower head has to be held otherwise the water stream hits the wall instead of any spot in the actual tub. Dirty, not enough towels or sheets for the type or room booked and number of ppl. Staff is very sweet and respectful, but lack training, it took close to an hour to check in and another hour to get additional sheets needed for the sofa bed in the room. They also did not know the type of room booked and provided the closest available and cleaned due to an ongoing renovation. Customer service has to improve along the physical renovation happening. We had dinner at the restaurant and it was not better. Took more than an hour to get the food, meals in the menu were not available and had to change one meal since the person cooking screwed the pasta up. That came after waiting close to an hour. Keep in mind that we were the only ones when we ordered and the last served due to ordering from the menu instead of the option at the buffet which was limited. The food was not so bad but we were expecting a bit more quality. Amount is very good. By the time we checked in, got the proper bed sheets and went down to the restaurant passed close to 4 hours mainly from all the waiting.

4

Antony

19 Jan 2025

·

Stayed 1 night

Hôtel uniquement proche de l aéroport. Pas d eau dans la douche c’est vieillot. Odeur de moisi dans la chambre. TV ne fonctionnait pas . La Clim fait beaucoup de bruit….vraiment cher pour ce que c’est.

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4

Arlen

12 Oct 2024

·

Stayed 1 night

Sucia

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6

Paula

6 May 2024

·

Stayed 1 night

Es un edificio viejo y las habitaciones no han sido renovadas; se ven muy desgastadas. La alfombra huele mal, a humedad; sin embargo, están muy limpias. El restaurante es rico. La ubicación es excelente si deseas desplazarte al aeropuerto.

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2

Gianmattia

9 Aug 2025

·

Stayed 1 night

Abbiamo soggiornato in questo hotel solo per una notte avendo il volo la mattina successiva molto presto,buona la.posizione vicina all aereoporto. L'albergo si presenta all'arrivo molto bene ma basta svoltare l'angolo e guardare anche solo le porte di accesso alle camere per capire che é vecchio mal tenuto e buio. Il bagno completamente da rifare. Luci solo sui comodini la camera risultava buia gia alle 7 del pomeriggio. Non si capisce bene se é un Marriott o uno Sheraton ma di fatti non ha lo standard qualitativo né dell uno ne dell altro, come lo scarafaggio morto trovato appena fuori la stanza. Purtroppo in zona c'è poco.

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10

Eric

20 Oct 2025

·

Stayed 1 night

Room was very clean

4

Natasha

6 Oct 2024

·

Stayed 1 night

The room was old, the carpet was old and everything smeld like mold. I am not allergic but if you are you could not stay in that room. It was dusty, with an old air conditioner from which this moldy dusty oder came.

4

gabriela

20 Jul 2023

·

Stayed 1 night

Very close to the Airport and good breakfast at 5:30 Dirty room We were bitten by bugs in the room Air conditioning not working and extremely noisy Friendly staff

2

Josue

9 Sept 2023

·

Stayed 1 night

The smell was horrible. Moldy and old nd no ac only in the rooms so hallways are muggy nd nasty.

2

jaime r.

20 Jun 2024

·

Stayed 1 night

las alfombras tienen malos olores y los baños son viejos, no mantenimiento y las bañeras se tapan y el agua casi no baja.

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Rooms

Rooms are dated and show wear, with noisy or malfunctioning A/C, occasional leaks, and sporadic hot water issues; some guests noted comfortable beds and a few updated rooms.

Related guest reviews

8

Mara

13 Jan 2024

·

Stayed 1 night

Nice property with brand new room. Ideal for an overnight close to airport. Quiet and clean, with breakfast included. Breakfast provides for all the basics.

8

C. Steven

25 May 2025

·

Stayed 1 night

Rooms need upgrades!

2

Christopher

19 Apr 2025

·

Stayed 2 nights

AC leaked in the room so wet carpet and mildew. Close to airport and nothing else. Staff was not friendly at all.

8

Manny T.

8 Nov 2025

·

Stayed 2 nights

Staff great. No hot water though.

8

Guilaine

26 Aug 2025

·

Stayed 1 night

Hôtel propre, décoration des chambres pas moderne. Climatisation trop bruyante. Sinon Hôtel sympa, calme

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2

Diego

18 Jun 2024

·

Stayed 1 night

The hotel room we were in was in a very poor condition, A/C didn't work at all, shower was in poor condition. In general the room looks and feels very dated, other than wifi it could perfectly pass for a 90s hotel room and the condition would actually confirm no renovations since the 90s. This is not a low budget hotel, but other than the convenience of being close to the airport, there's no reason to stay there.

6

John

20 Oct 2023

·

Stayed 1 night

Quiet, comfortable place to stay at. Only gripe was the roller shade for room 322 was broken in the sense of not rolling down fully, allowing outdoor lighting to come through.

6

Ifrendely

24 Apr 2025

·

Stayed 1 night

Very nice from the outside and lobby but rooms very outdated and dusty. A/C system super old and very loud. We were not able to sleep with the a/c

6

Jenny

13 Nov 2025

·

Stayed 1 night

Old Rooms. Noticeable wear and tear.

8

Johanna

21 Aug 2025

·

Stayed 1 night

Close to airport, nice gymnasium, large rooms. Will stay again when traveling.

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Service

Staff are widely described as friendly, helpful, and accommodating, though check in can be slow due to understaffing and phone or room service responses have been unreliable at times.

Related guest reviews

10

Aaron

14 Feb 2025

·

Stayed 3 nights

Helpful staff

6

Juan Carlos

18 Mar 2025

·

Stayed 1 night

Check-in was very complicated. There was only a single person at the reception, and he was clearly struggling with all the things he had to do at the same time. Won't blame him, he remained calm all the time, despite the pressure. I think that a hotel like this they should have enough staff at the reception to be able to give the arriving persons the right attention. The receptionnist was struggling with some organisational problems of other hotel guest and was completely neglecting the arriving ones. After waiting for more than half an hour he finally was looking after us. Otherwise a nice stay

10

Jackeline Robles De

1 Dec 2025

·

Stayed 4 nights

Nice staff and management. Would stay again.

10

Terry

18 Feb 2025

·

Stayed 1 night

Check -in takes too long. Breakfast is great. Friendly staff

10

Alexandra

2 Nov 2025

·

Stayed 3 nights

Good location, very close to the airport. Staff was very friendly & helpful. They went above & beyond to assist during a medical emergency. Property was was clean even with some renovations happening .

4

Muhammad

14 Apr 2024

·

Stayed 1 night

I advise the administration to hire more employees. The employee was alone and very obviously cannot alone serve more than 50 people who wanted to stay there. On the day I stayed there was a group of more than 35 people and there was only one employee processing the documents for all of them. I arrived almost at the end and anyway I spent an hour and a half to be registered. Luckily I arrived before 20 other people who were already complaining a lot. The hotel conditions are not very good. The hotel is located 10 min. From the airport. It's the only good thing about the hotel.

10

Luis

19 Jun 2025

·

Stayed 1 night

The staff was the best part of the hotel. Huge smile and very friendly. Made my stay memorable with his hospitality and the way he communicated was very respectful and professional.

10

Harry

30 Apr 2025

·

Stayed 1 night

Staff was outstanding, I needed to check in several hours early to attend a Zoom call. They checked me into the room and made sure I had internet connection in my room.

4

Marcelo

16 Oct 2023

·

Stayed 1 night

We order service roon for food never arrive , i call Room service no buddy unswer , call front desk no buddy unswer several times until i go personally to the front desk to ask for my food , and the person in the front desk , have to go to the kitchen to see what happens after 20 min waiting in the frint desk he shows up with the food not good service

8

Suehaila

20 Jul 2025

·

Stayed 1 night

The staff were kind, even though someone, don’t know if it was another staff member or another guest, interrupted my checking in process and started speaking over me to the person who was providing assistance. There was no clarification given, and I kept looking at the person who was standing beside me while I was trying to get out to my personal information and credit card, which I found to be awkward. Completely oblivious to the fact that I looked uncomfortable. That was the only issue I had with the entire stay. The hotel is more like a Holiday Inn and can use some updates.

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Location

Very convenient for SDQ, with quick access for early flights, but the immediate area offers little to walk to and some guests felt it was not ideal for exploring.

Related guest reviews

10

Ruth Aurelia

23 Apr 2024

·

Stayed 1 night

EXCELENTE ELECCION PARA DORMIR CERCA DEL AEROPUERTO, MUY RECOMENDABLE Y MUY RICO EL DESAYUNO BUFFET

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8

Patrick

10 Dec 2023

·

Stayed 4 nights

It is close to the airport.

10

Jim

2 Apr 2025

·

Stayed 2 nights

This was a well-maintained hotel inside and out. The restaurant had very good and reasonably priced food. The staff was courteous and helpful. It's a gated property with no opportunity to walk anywhere off the site. The plumbing fixtures are in need of an upgrade.

8

ENRIQUE

27 Jul 2025

·

Stayed 1 night

Solo nos quedamos 1 noche por la cercania al aeropuerto y tomar el vuelo temprano de regreso. El hotel es comodo y tranquilo. No hay restaurantes u otros servicios cerca.

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8

Steven

9 Feb 2023

·

Stayed 1 night

The hotel is NOT that far from the airport, but of course the taxis try to overcharge you from the airport. The rooms are musty. Then, their own drivers / taxis try to overcharge you for a ride back to the airport in the morning. Breakfast was good, maybe great, and the staff were really kind and helpful!

10

Alexandra

2 Nov 2025

·

Stayed 3 nights

Good location, very close to the airport. Staff was very friendly & helpful. They went above & beyond to assist during a medical emergency. Property was was clean even with some renovations happening .

8

fernando

2 Jun 2025

·

Stayed 2 nights

Close to airport But too close to busy highway and not ocean front

8

Aida

4 Jul 2025

·

Stayed 1 night

Easy access from the airport.

8

THOMAS

17 Feb 2024

·

Stayed 1 night

Rundown but close to the airport.

8

Johanna

21 Aug 2025

·

Stayed 1 night

Close to airport, nice gymnasium, large rooms. Will stay again when traveling.

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Dining

Breakfast is frequently rated good and available early, but restaurant and bar quality is inconsistent, with reports of cold or limited buffet items and overpriced dishes alongside some positive meals and drinks.

Related guest reviews

10

Luc

22 Aug 2025

·

Stayed 5 nights

Staff is great and the breakfast was better than a basic Continental. They had some power issues but there was a hurricane in the vicinity of the island and they blamed it on that.

8

Julian

24 Apr 2025

·

Stayed 1 night

The hotel is in a good location and has recently been acquired under the Sheraton Four Points branding. It is not up to the standard yet of that branding and probably needs some refurbishment. The breakfast was good but the buffet dinner was limited and wine options not good. The dining area definitely needs re-modeling. The room was comfortable but cleaning was not perfect and the sanitaryware ware was old with bath rather than shower. The hotel has potential.

2

julia

28 Dec 2025

·

Stayed 1 night

We did not have breakfast. But ate in the "Bar"... it was terrible. Please do not advertise a hotel with bar and restaurant when they have no idea how to serve drink or food.

6

Ivette

9 Aug 2025

·

Stayed 1 night

Breakfast scramble eggs cold, French toast very good. In general not to appealing.

2

Frederick F

28 Mar 2025

·

Stayed 1 night

Told me check in at two after a call so arrived. room ready at 3:30. They tried to charge me for the other person which was paid for. It took a long time to find it but found the receipt Arguing with them for ten minutes. They would not accept was I telling them. Then went to the buffet. The heaters for the serving trays were out. When we took the food back to the table realized it was cold. went back and saw the problem. They said "yes the heaters are out". Nobody told me before payment and they would not refund and let me order off the menu. It was horrible. The taxi from the airport is about a half a mile and they soak you. The whole island is built on overcharging gringos for everything. Way Overrated!

2

Nilse

16 Feb 2025

·

Stayed 1 night

Worst food ever. I bought a 20 buffet dinner and everything was cold. They knew the heating elements were not working said nothing. I complained and they said " oh you want your food hot". It was worse than school cafeo. I paid for two people. They said I only paid for one. I needed to find the first receipt that said two people. I got there 30 minutes befy check in . They said no problem wait your room is almost ready. Check in was at three I got my room at 3:30. The facility is ok they just need someone who knows how to run a hotel

8

Alisha

24 Nov 2025

·

Stayed 3 nights

The staff were friendly and helpful. Breakfast was delicious. The hotel is clean.

10

Shirley Stephanie

30 Nov 2025

·

Stayed 1 night

Everything was excellent. Restaurant was a bonus with good drinks, fried fish, and tostones!

10

Guetcheen

27 Aug 2023

·

Stayed 1 night

Very clean, close to the airport and breakfast was good

10

Yonessy

6 Jul 2025

·

Stayed 1 night

I loved it all. Pool, free breakfast, and they even offer dinner a la carta for a small fee and food is so fresh and delicious ♥️

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $118	2 $118	3 $118	4 $158	5 $158	6 $119	7 $158
8 $119	9 $175	10 $175	11 $118	12 $177	13 $120	14 $120
15 $120	16 $119	17 $158	18 $169	19 $120	20 $118	21 $118
22 $119	23 $118	24 $158	25 $119	26 $119	27 $148	28 $146
29 $155	30 $119

Four Points by Sheraton Santo Domingo

About this property

Location

Room options

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

Guest reviews of Four Points by Sheraton Santo Domingo

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Santo Domingo

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $134	26 $140	27 $126	28 $118	29 $119	30 $116	31 $116