Name: Sonesta Essential Columbus
Address: 4027 Veterans Court, Columbus, Georgia, United States of America, Columbus, Georgia, US
Price range: $85–$110 per night
Rating: 8.43

What guests think

At Sonesta Essential Columbus, guests often praise friendly, helpful staff and comfortable, quiet rooms, but reviews repeatedly note inconsistent cleanliness and maintenance, plus recurring facility issues like out-of-service elevators, a closed or murky pool, and hot common areas.

Breakfast feedback ranges from great to disappointing, with some reports of limited options or unattended stations. Many find the location convenient and safe, close to restaurants, shopping, and Fort Moore. Best for short, no-frills stays if you can overlook occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring elevator outages, a closed or dirty pool, very warm lobby and elevator areas due to AC issues, and broken ice machines were reported across multiple stays.

Related guest reviews

6

Tamela

Jul 3, 2025

·

Stayed 4 nights

When I first arrived, I noticed the pool was green and murky. I told the front desk that I was here to swim in the pool and she guaranteed that it was OK to swim in because her children were swimming in the day before. I was there for four nights in the pool was never cleaned and never ready to swim in. There was no compensation given by the hotel because it was paid for through Expedia. The staff was not very nice about the situation and said there was nothing they could do about it.

8

Walter

Aug 21, 2025

·

Stayed 2 nights

Good stay for two days. However, the elecators were not working.

8

Tameka

Jun 22, 2025

·

Stayed 1 night

All but one ice maker is broken. The clerk explained that a new owner was why the sign off says $50-100 but she automatically charged me $100. The bathroom on lobby floor smell like mold. Our room is nice except the vent fan in the bathroom is VERY loud.

8

April

Aug 29, 2025

·

Stayed 1 night

Clean rooms. Lobby had large fans. As if air conditioning was not working correctly.

4

Zach

Oct 14, 2025

·

Stayed 1 night

The elevator is still out of service. The only rooms available were on floors 3 and up. Some of the steps had broken lose and were sagging when stepped on.

8

Elizabeth

May 9, 2025

·

Stayed 1 night

Overall our experience was great. The pool was closed, which was a little disappointing being that i sort of booked this hotel so the kids could swim. Staff was friendly.

4

Jacqueline

Sep 26, 2025

·

Stayed 4 nights

Elevator down for whole weekend. Never heard back from GM in regards to email that was sent by hotels.com

2

Vickie

Sep 5, 2025

·

Stayed 1 night

Did not stay because of broken elevator.

6

Manuel

Oct 13, 2024

·

Stayed 2 nights

We stayed a couple of nights and like the excellent front desk service and the hotel has 2 working elevators. The breakfast was ok with scrambled eggs, varieties of breads, and some fruits. What I didn’t like was the fact that the pool was murky green and had a sign sayin it was closed. Other than that, it’s a nice quiet area about 25 min from Ft Moore.

8

Joshua

Oct 5, 2025

·

Stayed 2 nights

Always a good stay when I go monthly. Elevator hasn’t worked the last 2 months but everything else has been good. Front desk staff are very helpful and accommodating

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: several guests found rooms clean, but others reported mold in bathrooms, stained or worn linens and carpets, lingering odors, and areas needing deeper cleaning or updates.

Related guest reviews

6

Kellie

Apr 5, 2025

·

Stayed 4 nights

Bad house cleaning, toilet didn’t flush properly and not a very clean

6

Kathleen

Oct 31, 2025

·

Stayed 1 night

Staff was very hard to find , our door was broke in the bathroom , tub wasn’t clean either ! Wasn’t told about being charged more till I got there !

6

Judene

Nov 27, 2025

·

Stayed 2 nights

Staff was nice. Very basic hotel. Room was clean but there was mold in the shower and white comforter had some spots on it. The Continental breakfast was very bare.

4

JIHAE

Oct 15, 2023

·

Stayed 1 night

The hotel room had a strong smell of old carpet. The bedding was also dusty and a little dirty. Overall I was disappointed.

10

Shannon

Nov 2, 2025

·

Stayed 2 nights

Staff was terrific and very helpful. Very pleased with our stay. Bed was comfortable and room was clean. Would stay here again. We did not have a pet with us but noticed others and hotel seems very pet friendly with treat jar near entrance .

2

Corey

May 29, 2025

·

Stayed 1 night

This may be the worst hotel ive stayed at so far in Georgia. When we got in the room we could see visible stains on the chairs, walls, mattresses and the drawers weren’t even clean. Crumbs and lint in every one. One chair in the room had mold growing on the legs. AC didn’t work and breakfast was only sausage and eggs nothing else.

4

Christian

Jul 28, 2024

·

Stayed 3 nights

The bathroom in our hotel was pretty dirty. Mold on the shower curtain and the mini fridge in the room did not close all the way. The carpet had weird stains on it, so did the walls.

4

Gerald

Nov 1, 2023

·

Stayed 1 night

There was mold ( black in color)-lots of it in the bathroom. The room smelled like dog or cat poo. When asked to change rooms they said they were sold out. The phone didn't work. The rugs in the elevator were old and very dirty.

6

Nicole

Oct 16, 2024

·

Stayed 4 nights

The lobby is nice, but the rooms desperately need updating. Carpets were stained and felt dirty, didn’t want to walk barefoot. The shower tile was chipped and stained. The towels and bedding were cheap and scratchy.

2

Carol

May 7, 2023

·

Stayed 2 nights

Sheet were dirty slept in. Had to have clean sheets disgusting. Found dirty clothes in corner of room. Never going here again

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and quiet with comfortable beds, but many show wear and maintenance issues such as inconsistent hot water, dated bathrooms and fixtures, and occasional noisy or faulty refrigerators.

Related guest reviews

8

Sheldon

Jul 21, 2024

·

Stayed 3 nights

Toilet seat were to kow..

8

Anselmo

Dec 20, 2023

·

Stayed 3 nights

Over it was good, only thing that really bothered me was the mini fridge. Dam thing was noisy.

10

Hannah

Nov 14, 2023

·

Stayed 1 night

It was a very spacious suite and very nice. There were stains on a table and some on the couch. Not too sure if there was anyway they could clean that up. The bed was big and felt nice. However, our tv did not work. Thankfully we were only staying for one night so it did not matter too much. Room 213 is where its at!

8

Rebecca

Apr 26, 2024

·

Stayed 3 nights

The room was quiet and comfortable. Front desk staff was friendly, welcoming and very helpful to meet all of my requests. Pillows need replacing and housekeeping could use some training.

10

Jamie

Apr 7, 2023

·

Stayed 3 nights

Loved the beds! Very comfortable. Quiet area. Fridge kept freezing my food. Needed some work.

6

Jessica

Jul 3, 2025

·

Stayed 1 night

Sheets were clean but looked old and worn. There were chips behind my bed. The bathtub was clean but looked old and rusted. The water was cold!

6

Cristina

Nov 4, 2023

·

Stayed 2 nights

Bathroom had quite a bit of mildew (room 119) and felt a bit dirty. Staff were INCREDIBLE and kind. Walls are thin--bring headphones! Large space inside rooms, very convenient location!

6

Nicole

Oct 16, 2024

·

Stayed 4 nights

The lobby is nice, but the rooms desperately need updating. Carpets were stained and felt dirty, didn’t want to walk barefoot. The shower tile was chipped and stained. The towels and bedding were cheap and scratchy.

6

Lashirl

May 24, 2025

·

Stayed 1 night

older hotel on the inside. limited upgrades

8

Sherri

Jan 20, 2025

·

Stayed 1 night

The shower has the best pressure and hot water temp was perfect! The beds are comfy and rooms spacious. There were a couple issues but something easily missed and corrected. Nice area for a walk. Breakfast is 6am to 9am, so they appeared to be out of some items by 8:30 but still choices for a little something before getting on the road. I'll stay here again!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, though some guests reported slow or unresponsive front-desk service, check-in delays or errors, and inflexible responses around deposits, refunds, or early check-in.

Related guest reviews

4

Melissa

Oct 13, 2024

·

Stayed 3 nights

I recently stayed this hotel & unfortunately, my experience was disappointing. After the housekeeping staff cleaned my room, there was an overwhelming smell that resembled a wet, dirty dog. It was so strong that I nearly felt sick upon entering. I was surprised to learn that pets are allowed in the hotel, and I believe there should be better measures in place for cleaning pet-friendly rooms, such as using specialized vacuums to mitigate these odors. Additionally, I encountered a problem with the shower. The temperature knob would frequently fall to a dangerously high setting, making it difficult to use safely. I had to hold it in place for my daughter during her bath to prevent any chance of scalding. Overall, I expected a more pleasant stay given the hotel’s reputation. I hope they address these issues to enhance the experience for future guests.

6

Leslie

Aug 9, 2025

·

Stayed 1 night

Second time staying. I thought it was a one time thing but nope the night time person sure seemed he didn't want to be there or even help the guests. Figured they would have gotten the lobby a/c fixed nope still using fan's. Sorry won't be back.

2

Charles

Oct 12, 2025

·

Stayed 2 nights

If want to stay at a hotel with no working elevator, a hot and muggy front desk and breakfast area, and a management team with a take it or leave it attitude then this is your place. They are listed as pet friendly but that comes with a steep price. If you are not pleased with that and what a refund so you can go to another hotel Too Bad as neither the hotel nor Expedia will refund your money, even when you never accepted the room. Don’t ask for the general manager as they won’t tell you his or her name or give you their phone number. When you call Expedia they do nothing to help you.

10

Shannon

Nov 2, 2025

·

Stayed 2 nights

Staff was terrific and very helpful. Very pleased with our stay. Bed was comfortable and room was clean. Would stay here again. We did not have a pet with us but noticed others and hotel seems very pet friendly with treat jar near entrance .

10

Michael

Dec 19, 2024

·

Stayed 2 nights

Nice and clean hotel. Professional and friendly staff

10

Kewania

Nov 29, 2025

·

Stayed 1 night

Great staff very courteous!

6

Jessica

May 17, 2025

·

Stayed 3 nights

Property was clean and well maintained. Service was OK. Unfortunately they sent me to a room that already had a guest in it. It was quite unsettling.

10

David

Jun 13, 2025

·

Stayed 6 nights

Very good value. People were very attentive and hotel was well maintained.

2

George

May 12, 2025

·

Stayed 1 night

My recent experience at the Sonesta Essential Columbus in Georgia was so unprofessional and predatory that I feel obligated to warn other travelers, especially those new to the area or in uniform. Upon arriving the day of my prepaid reservation, I was met by Helen, the Front Desk Manager, who informed me that although the hotel had clean, empty rooms available, she would not allow me to check in early—unless I paid for an entire second night. Not a standard early check-in fee, but a full additional night’s charge, just to access the room I had already paid for that same day. Following this encounter, Expedia customer service contacted Helen directly to attempt a resolution. She refused to adjust her position, denied a refund for the reservation that had been made just hours earlier, and declined to allow a change of dates or credit the booking for future use. The whole interaction was both inflexible and exploitative. This hotel appears to operate with policies that prey on less experienced or transient travelers, including young servicemembers stationed at nearby Fort Benning. It’s hard to imagine this kind of behavior being tolerated at a reputable property. If you’re looking for fairness, decency, or even the most basic customer service, do yourself a favor and steer clear of Sonesta Essential Columbus. This wasn’t just bad hospitality—it was a deliberate cash grab that disrespected both my time and my patronage.

6

Eric

May 16, 2025

·

Stayed 1 night

I waited 10 to 15 mins to check in because no one was at the front desk

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AI-generated summary based on recent guest reviews

Location

Many describe a convenient, safe location near restaurants and shopping, with reasonable access to Fort Moore and major roads.

Related guest reviews

10

Jessica

Jun 23, 2025

·

Stayed 3 nights

Very convenient to shopping, dining and area attractions.

10

Vanessa

May 19, 2025

·

Stayed 4 nights

It was a suitable stay and convenient to everything we needed during our stay.

8

Brandy

May 4, 2025

·

Stayed 1 night

Convenient location, could use better signage.

10

Patricia

Apr 1, 2025

·

Stayed 1 night

First stay at a Sonesta. It was very nice, clean and up-to-date. This location is quiet but close to restaurants.

10

Lisa

Nov 17, 2023

·

Stayed 1 night

Clean and very comfortable. Great showers and great beds. Close to everything.

10

Kearsis

May 12, 2024

·

Stayed 1 night

Good location. Convenient to lots of restaurants & shopping.

10

Tawanna

Feb 19, 2025

·

Stayed 1 night

Veru convenient location, easy access to restaurants and shopping. Beautiful entrance, great staff very polite and friendly. Affordable prices, easy check-in. Clean room, just lukewarm water, takes a while to get hot. Thanks.

10

Mariah

Apr 10, 2025

·

Stayed 1 night

Convenient location

8

Travis

Jul 25, 2025

·

Stayed 3 nights

It was a clean place to stay the weekend. Breakfast was adequate. Location was good and felt safe.

6

Manuel

Oct 13, 2024

·

Stayed 2 nights

We stayed a couple of nights and like the excellent front desk service and the hotel has 2 working elevators. The breakfast was ok with scrambled eggs, varieties of breads, and some fruits. What I didn’t like was the fact that the pool was murky green and had a sign sayin it was closed. Other than that, it’s a nice quiet area about 25 min from Ft Moore.

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AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from great to disappointing; some found good variety, while others noted limited choices, items running out, or unattended stations, and the lobby coffee area occasionally lacked hot water or had cold coffee.

Related guest reviews

10

Karen

Aug 27, 2025

·

Stayed 1 night

Our stay was very nice the room was clean, and the breakfast was good, and the coffee/expresso machine was great. The staff was very accommodating when the elevator was out. I would stay here again.

6

Judene

Nov 27, 2025

·

Stayed 2 nights

Staff was nice. Very basic hotel. Room was clean but there was mold in the shower and white comforter had some spots on it. The Continental breakfast was very bare.

10

Jeff

May 11, 2025

·

Stayed 1 night

Clean and quiet. Staff were mostly pleasant. Lobby 24 hour coffee station needed attention (cold coffee and no hot water)

8

J

Dec 27, 2024

·

Stayed 2 nights

Nice people. Breakfast wasn’t tended to very well. Clean. Nice beds.

10

Appollonia

Mar 19, 2025

·

Stayed 1 night

My stay was wonderful clean room. Great breakfast

8

Rodney

Apr 7, 2025

·

Stayed 1 night

Everything you might expect. Good location. Food nearby. Hotel fairly new it seemed. Friendly staff. Our sheets were soiled. Not sure if stained or not clean. Fair price. Breakfast good. Would stay here again.

8

Betina

Oct 14, 2025

·

Stayed 1 night

Breakfast was a little disappointing

10

james

Nov 22, 2025

·

Stayed 3 nights

Yes breakfast was good with choices

10

Brenda

Feb 23, 2025

·

Stayed 1 night

We were traveling through and stopped to spend the night. As we looked through the list of hotels, Sonesta was affordable and the reviews were great. We found this hotel to be very clean, the room was very comfortable and the breakfast was excellent. We would highly recommend this hotel!

10

Jeyshira

Apr 29, 2025

·

Stayed 2 nights

The breakfast was great, the hotel was quiet and the staff was really helpful!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $106	18	19
20 $86	21 $85	22 $85	23 $87	24 $92	25 $97	26 $97
27 $85	28 $86	29 $86	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $88	3 $89
4 $87	5 $88	6 $88	7 $89	8 $93	9 $99	10 $98
11 $86	12 $86	13 $92	14 $96	15 $99	16 $107	17 $103
18 $86	19 $86	20 $90	21 $92	22 $93	23 $104	24 $99
25 $86	26 $86	27 $99	28 $105	29 $106	30 $110	31 $105

Select dates to see prices and availability

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds

Suite, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Suite, Multiple Beds

Suite, 1 King Bed

Room, 2 Queen Beds, Accessible

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sonesta Essential Columbus

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Prices for upcoming dates