The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali
US$265
/ night
Avg. for October
Prices for The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali
Select dates to see prices and availability
US$265
/ night
Avg. for October
Monthly average prices
Nightly prices at The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali average US$227 in the cheapest month (November) and US$428 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$286 |
| February | US$240 |
| March | US$249 |
| April | US$244 |
| May | US$234 |
| June | US$268 |
| July | US$315 |
| August | US$428 |
| September | US$364 |
| October | US$265 |
| November | US$227 |
| December | US$280 |
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Oct · US$265
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Most expensive: August (~US$428)
Cheapest: November (~US$227)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a sauna, and a 24-hour fitness center. Additional features at th...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 1.6 km.
Business amenities
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Nusa Dua? This hotel has 7772 square feet (722 square meters) of space consisting of conference space and 9 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Enjoy international cuisine at Banyubiru Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 287 individually decorated guestrooms, featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali in Nusa Dua (BTDC), you'll be within a 15-minute drive of Nusa Dua Beach and Waterbom Bali. This beach hotel is 8.5 mi (13.6 km) from Kuta Beach and 9.6 mi (15.4 km) from Legian Beach.
What's nearby
BIMC Hospital Nusa Dua(0.2 Miles)
Bali Collection Shopping Centre(0.3 Miles)
Bali International Convention Center(0.4 Miles)
Bali Nusa Dua Convention Centre(0.5 Miles)
Bali Nusa Dua Theater(0.5 Miles)
Nusa Dua Beach(0.6 Miles)
Samuh Beach(0.6 Miles)
Mengiat Beach(1 Miles)
Waterblow(1.1 Miles)
Tanjung Benoa Beach(1.4 Miles)
Puja Mandala(1.4 Miles)
Geger Beach(1.6 Miles)
Udayana University(4.9 Miles)
Jimbaran Market(5.1 Miles)
Samasta Lifestyle Village(5.3 Miles)
The preferred airport for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali is Ngurah Rai Intl. Airport (DPS)(7.9 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Kawasan Pariwisata Nusa Dua Lot N2, PO.BOX 77, BTDC, Nusa Dua, Badung, South Kuta, Indonesia
BIMC Hospital Nusa Dua (0.2 Miles)
Bali Collection Shopping Centre (0.3 Miles)
Bali International Convention Center (0.4 Miles)
Bali Nusa Dua Convention Centre (0.5 Miles)
Bali Nusa Dua Theater (0.5 Miles)
Nusa Dua Beach (0.6 Miles)
Room options
7
Villa, 2 Bedrooms, Private Pool, Garden View
2 Double Beds
Sleeps 6
9149 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)KitchenettePrivate PoolPatio
5
Room, 2 Double Beds, Garden View
2 Double Beds
Sleeps 2
388 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Presidential Suite, 2 Bedrooms, Lagoon View
2 Double Beds
Sleeps 6
4196 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate PoolPatio
5
Room, 2 Double Beds, Lagoon View
2 Double Beds
Sleeps 2
388 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Studio, 2 Double Beds, Resort View
2 Double Beds
Sleeps 3
517 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Studio, 1 King Bed, Lagoon View (Lagoon Access)
1 Extra-Large Double Bed
Sleeps 3
516 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Room, 1 King Bed, Lagoon View (Lagoon Access)
1 Extra-Large Double Bed
Sleeps 2
388 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 1 Bedroom, Resort View
1 Extra-Large Double Bed
Sleeps 3
646 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
6
Room, 2 Double Beds, Lagoon View (Lagoon Access)
2 Double Beds
Sleeps 2
387 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Studio, 1 King Bed, Resort View
1 Extra-Large Double Bed
Sleeps 3
517 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Suite, 1 Bedroom, Lagoon View (Lagoon Access)
1 Extra-Large Double Bed
Sleeps 3
646 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
5
Room, 1 King Bed, Lagoon View
1 Extra-Large Double Bed
Sleeps 2
388 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Villa, 1 Bedroom, Private Pool, Garden View
1 Extra-Large Double Bed
Sleeps 3
5705 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)KitchenettePrivate PoolPatio
5
Studio, 2 Double Beds, Lagoon View (Lagoon Access)
2 Double Beds
Sleeps 3
516 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Room, 1 King Bed, Garden View
1 Extra-Large Double Bed
Sleeps 2
388 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Villa, 1 Bedroom, Private Pool, Garden View (Hibiscus Villa)
1 Extra-Large Double Bed
Sleeps 3
3875 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)KitchenettePrivate PoolPatio
5
Suite, 1 Bedroom, Ocean View
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
1700 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali
9.2
Superb
Based on 1,002 verified reviews
Who stays here?
Business
5%
Couple
58%
Family
25%
Group
8%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali, travellers consistently praise the warm, attentive staff, lush lagoon-style pools with direct beach access, and generous breakfasts, alongside modern, comfortable rooms and tranquil, well-kept grounds.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali, travellers consistently praise the warm, attentive staff, lush lagoon-style pools with direct beach access, and generous breakfasts, alongside modern, comfortable rooms and tranquil, well-kept grounds.
The gated Nusa Dua setting feels safe and quiet, with an easy walk to Bali Collection and a long beachfront path. Common drawbacks include pricey food and drinks, sunbed reserving that limits loungers, and intermittent noise or reduced dining during renovations or nearby construction. A few also found some rooms small or dated and reported occasional check-in delays or slow poolside attention. Expect a calm, well-run beach resort with standout service.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Extensive lagoon-style pools and direct beach access are highlights, with plenty of loungers and a well-regarded spa; the gym is adequate but on the small side. Some guests noted paid cabanas and sunbed reserving affecting availability.
Related guest reviews
10
Kayleigh
8 Jan 2024
·
Stayed 7 nights
Beautiful hotel, super clean and the staff are friendly and helpful. The number of pool areas is a great advantage and the salt water lagoon is a little haven of tranquility! Breakfast buffet options are great and the quality of the food was excellent. Our only flaw was that people would go to the main pool early morning to put towels on beds and then not appear to use them until the early afternoon. The hotel policy states that if it’s not used within an hour then towels will be removed - this really was not followed.
Beautiful hotel, super clean and the staff are friendly and helpful. The number of pool areas is a great advantage and the salt water lagoon is a little haven of tranquility! Breakfast buffet options are great and the quality of the food was excellent. Our only flaw was that people would go to the main pool early morning to put towels on beds and then not appear to use them until the early afternoon. The hotel policy states that if it’s not used within an hour then towels will be removed - this really was not followed.
10
Greg
15 Sept 2023
·
Stayed 7 nights
This resort was recently refurbished. The landscaping and grounds are amazingly well kept. There are so many spots you can just hideaway and relax with pools everywhere. There didn't seem to be a lot children staying so it was generally tranquil and peaceful. The breakfast was great along with other meal services. The gym was modern and extremely well maintained. I have stayed at many places in Nusa Dua before. The Laguna will be where I book next time if the rates are reasonable.
This resort was recently refurbished. The landscaping and grounds are amazingly well kept. There are so many spots you can just hideaway and relax with pools everywhere. There didn't seem to be a lot children staying so it was generally tranquil and peaceful. The breakfast was great along with other meal services. The gym was modern and extremely well maintained. I have stayed at many places in Nusa Dua before. The Laguna will be where I book next time if the rates are reasonable.
10
William
25 Mar 2024
·
Stayed 3 nights
This hotel has been recently renovated and the rooms are not only beautiful but very comfortable. The resort got Rounds are extensive with pools everywhere. Very short walk to the beach where we spent our time. There are a large number of chaises with umbrellas at both the beach and poolside, along with cabanas to rent. Beach food and drink service is accessed by pushing a button table side and response is very quick. This resort is modern but has kept the Balinese feel in its lobby and surrounding grounds. Would definitely recommend staying here when in Nusa Dua.
This hotel has been recently renovated and the rooms are not only beautiful but very comfortable. The resort got Rounds are extensive with pools everywhere. Very short walk to the beach where we spent our time. There are a large number of chaises with umbrellas at both the beach and poolside, along with cabanas to rent. Beach food and drink service is accessed by pushing a button table side and response is very quick. This resort is modern but has kept the Balinese feel in its lobby and surrounding grounds. Would definitely recommend staying here when in Nusa Dua.
10
william
4 Aug 2024
·
Stayed 3 nights
A true resort property. Food options were great. Spa and front desk staff were amazing. Beach area was quiet and family oriented. The room and the balcony views were great. Bed was comfortable and room service was excellent.
A true resort property. Food options were great. Spa and front desk staff were amazing. Beach area was quiet and family oriented. The room and the balcony views were great. Bed was comfortable and room service was excellent.
10
PATRICIA
22 Jun 2025
·
Stayed 4 nights
Huge swimming pool, the hotel is located in a secluded area. Good breakfast. The beach is nice but has several pebbles on the sand so you need wet socks to walk comfortably
Huge swimming pool, the hotel is located in a secluded area. Good breakfast. The beach is nice but has several pebbles on the sand so you need wet socks to walk comfortably
10
Amanda
13 Jul 2025
·
Stayed 6 nights
Lovely resort with around 7 pools/lagoons (although we counted 9 or 10!) in the quiet part of South Bali. Right on the beach with easy walking to beachfront restaurants and Bali Collection shopping centre. The resort has traditional dance performances and kids activities. Would recommend!
Lovely resort with around 7 pools/lagoons (although we counted 9 or 10!) in the quiet part of South Bali. Right on the beach with easy walking to beachfront restaurants and Bali Collection shopping centre. The resort has traditional dance performances and kids activities. Would recommend!
10
Maria
21 Sept 2025
·
Stayed 2 nights
Great property, food and Service! Gym is a bit small but ok off peak hours.
Great property, food and Service! Gym is a bit small but ok off peak hours.
10
Margaret
18 Sept 2024
·
Stayed 4 nights
The moment we entered this hotel we felt like we’d walked into paradise. The resort is maintained so well, the staff are incredibly lovely and no job is too big or too small for them to assist with. We had a very early morning flight when we were leaving which meant we left the hotel before breakfast. The staff organised us a taxi and had packed a breakfast box to take with us. The hotel offers 6 pools and a beach to enjoy. We were torn between two hotels and opted for the Laguna and were extremely pleased we did. In order to make your stay perfect, I would pay attention to the breakfast timings advertised as going earlier is a calmer more enjoyable experience. Pool side loungers fill up very quickly, if you’d like one here make it a priority.
The moment we entered this hotel we felt like we’d walked into paradise. The resort is maintained so well, the staff are incredibly lovely and no job is too big or too small for them to assist with. We had a very early morning flight when we were leaving which meant we left the hotel before breakfast. The staff organised us a taxi and had packed a breakfast box to take with us. The hotel offers 6 pools and a beach to enjoy. We were torn between two hotels and opted for the Laguna and were extremely pleased we did. In order to make your stay perfect, I would pay attention to the breakfast timings advertised as going earlier is a calmer more enjoyable experience. Pool side loungers fill up very quickly, if you’d like one here make it a priority.
6
Henrik
22 Jul 2025
·
Stayed 6 nights
Overall, we had an enjoyable stay, but unfortunately, there are several simple improvements the hotel could make to truly live up to its potential. ❌ What brought the experience down: - Cleanliness around the pool areas was very poor. Throughout our entire 6-day stay, no one cleaned up melted ice cream, bird droppings, or other debris around the sunbeds. It felt neglected and unsanitary, especially considering the large number of staff available. - The main lagoon pool felt dirty and uninviting. The plastic liner at the bottom gave off a worn-out, 80s/90s vibe. Not what you’d expect from a modern resort. - Bike rentals were not included and quite pricey, even though this is typically a complimentary service at similar hotels. - The food at the smaller beachside restaurant was disappointing and did not meet the standards set by the main buffet. ✅ What we really appreciated: - The rooms were fresh, nicely decorated, and very clean - major plus! - Staff throughout the hotel were friendly and helpful. - The breakfast and dinner buffets were surprisingly good. I’m usually not a fan of buffet food, but this was fresh, varied, and well-prepared. - The lobby area was stylish and welcoming. Suggestions for improvement: - Power-wash the walkways and pool surroundings every morning before guests arrive. This would instantly improve cleanliness and comfort. - Offer complimentary bicycles for guests - Renovate the lagoon pools: tile them properly and remove the sand
Overall, we had an enjoyable stay, but unfortunately, there are several simple improvements the hotel could make to truly live up to its potential. ❌ What brought the experience down: - Cleanliness around the pool areas was very poor. Throughout our entire 6-day stay, no one cleaned up melted ice cream, bird droppings, or other debris around the sunbeds. It felt neglected and unsanitary, especially considering the large number of staff available. - The main lagoon pool felt dirty and uninviting. The plastic liner at the bottom gave off a worn-out, 80s/90s vibe. Not what you’d expect from a modern resort. - Bike rentals were not included and quite pricey, even though this is typically a complimentary service at similar hotels. - The food at the smaller beachside restaurant was disappointing and did not meet the standards set by the main buffet. ✅ What we really appreciated: - The rooms were fresh, nicely decorated, and very clean - major plus! - Staff throughout the hotel were friendly and helpful. - The breakfast and dinner buffets were surprisingly good. I’m usually not a fan of buffet food, but this was fresh, varied, and well-prepared. - The lobby area was stylish and welcoming. Suggestions for improvement: - Power-wash the walkways and pool surroundings every morning before guests arrive. This would instantly improve cleanliness and comfort. - Offer complimentary bicycles for guests - Renovate the lagoon pools: tile them properly and remove the sand
10
Joan
14 Nov 2025
·
Stayed 2 nights
Clean rooms with nice water pressure in showers, beautiful lagoons all over the property, covered cabanas available to guests and access to beach. Buffet was outstanding with western and Asian dishes, lots of fruit and beautiful presentation.
Clean rooms with nice water pressure in showers, beautiful lagoons all over the property, covered cabanas available to guests and access to beach. Buffet was outstanding with western and Asian dishes, lots of fruit and beautiful presentation.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently note clean rooms, well-maintained grounds, and attentive housekeeping, with some areas recently refurbished. A few report lapses such as pool-area debris, in-room bugs, or tired corridors.
Related guest reviews
10
Pierre Bertin Normil
17 Sept 2024
·
Stayed 5 nights
Very beautiful and well kept resort. Everybody was friendly and always had a smile on their face. Housekeeping was amazing at making sure room was kept cleaned. Food and location was great and had many different areas to shop and dine. I also felt really safe and enjoyed the privacy that came with the nusa dua beaches
Very beautiful and well kept resort. Everybody was friendly and always had a smile on their face. Housekeeping was amazing at making sure room was kept cleaned. Food and location was great and had many different areas to shop and dine. I also felt really safe and enjoyed the privacy that came with the nusa dua beaches
4
Razia
17 Aug 2025
·
Stayed 5 nights
The grounds look great. They are well taken care of. However, the rooms and corridors leading to the rooms look tired and they are very small and pokey. The hotel is so big that it was hard to get service or even get noticed by the pool areas. Lots of people. Not really my vibe tbh. I don't recommend unless you have three star expectations. The manager is very accommodating though and everyone is very friendly.
The grounds look great. They are well taken care of. However, the rooms and corridors leading to the rooms look tired and they are very small and pokey. The hotel is so big that it was hard to get service or even get noticed by the pool areas. Lots of people. Not really my vibe tbh. I don't recommend unless you have three star expectations. The manager is very accommodating though and everyone is very friendly.
10
YOSHIAKI
24 Aug 2024
·
Stayed 3 nights
富裕層のラグジュアリーホテル スタッフサービスやメンテナンスなど高いレベルで提供されており非常にオススメです。
富裕層のラグジュアリーホテル スタッフサービスやメンテナンスなど高いレベルで提供されており非常にオススメです。
10
Igor
19 May 2025
·
Stayed 13 nights
Everything was just fine from first to last day! Service, cleanliness and pools beyond any expectations! Our best vacation ever!
Everything was just fine from first to last day! Service, cleanliness and pools beyond any expectations! Our best vacation ever!
6
Tommy
30 Oct 2024
·
Stayed 3 nights
Staff is nice and friendly, small room, mattress was too firm caused soreness when waking up, balcony sliding door doesn’t close all the way leaving gaps for small bugs to easily enter. Lots of spider webs and spiders above the crown molding. Housekeeping did a good job but saw a couple bugs in the room which is hard to eliminate due to the sliding door. The pool was very boring, no music, no atmosphere. Dining options were average, property is right on the sand beach. I left the resort every night and had dinner at other neighboring resorts. Every resort that I went to was nicer than Laguna. The Kempinski is one of the most beautiful hotels I’ve ever seen. I believe it might be a 6 star which makes Laguna a 3/4 star. If Kempinski is only a 5 star resort for Bali, then Laguna is a 3 star hotel. I was upset to have seen them Kempinski and Laguna were the same price when they were so far apart in terms of elegance. Laguna is an okay resort, but I’d never return and there’s no way it’s 5 star. This is 3.5 star at best.
Staff is nice and friendly, small room, mattress was too firm caused soreness when waking up, balcony sliding door doesn’t close all the way leaving gaps for small bugs to easily enter. Lots of spider webs and spiders above the crown molding. Housekeeping did a good job but saw a couple bugs in the room which is hard to eliminate due to the sliding door. The pool was very boring, no music, no atmosphere. Dining options were average, property is right on the sand beach. I left the resort every night and had dinner at other neighboring resorts. Every resort that I went to was nicer than Laguna. The Kempinski is one of the most beautiful hotels I’ve ever seen. I believe it might be a 6 star which makes Laguna a 3/4 star. If Kempinski is only a 5 star resort for Bali, then Laguna is a 3 star hotel. I was upset to have seen them Kempinski and Laguna were the same price when they were so far apart in terms of elegance. Laguna is an okay resort, but I’d never return and there’s no way it’s 5 star. This is 3.5 star at best.
10
yunji
8 Jun 2023
·
Stayed 3 nights
여기는 사람 기분 좋게 해주는 곳이예요. 보는 사람들마다 괜찮은지 물어 봐주고 인사해주고 웃고 서비스가 참 좋습니다. 주변에 다른 호텔과 이어져 있어서 구경을 가봤는데 라구나만큼 청결하고 깔끔한 곳은 없어요. 너무 좋습니다.
여기는 사람 기분 좋게 해주는 곳이예요. 보는 사람들마다 괜찮은지 물어 봐주고 인사해주고 웃고 서비스가 참 좋습니다. 주변에 다른 호텔과 이어져 있어서 구경을 가봤는데 라구나만큼 청결하고 깔끔한 곳은 없어요. 너무 좋습니다.
10
Mayumi
15 Aug 2025
·
Stayed 4 nights
フレンドリーで心のこもったおもてなしがとても印象に残るホテルでした。 朝食は4泊しても、飽きないくらい種類多く、野菜やフルーツも新鮮でとても美味しかったです。プールや施設のメンテナンスも行き届いていてとても気持ちよく過ごせました。 また訪れたいホテルです！
フレンドリーで心のこもったおもてなしがとても印象に残るホテルでした。 朝食は4泊しても、飽きないくらい種類多く、野菜やフルーツも新鮮でとても美味しかったです。プールや施設のメンテナンスも行き届いていてとても気持ちよく過ごせました。 また訪れたいホテルです！
10
Eddie
17 May 2025
·
Stayed 6 nights
Property was clean and well maintained. Staff was great and nice . Overall had a great experience with the Laguna Resort.
Property was clean and well maintained. Staff was great and nice . Overall had a great experience with the Laguna Resort.
6
Henrik
22 Jul 2025
·
Stayed 6 nights
Overall, we had an enjoyable stay, but unfortunately, there are several simple improvements the hotel could make to truly live up to its potential. ❌ What brought the experience down: - Cleanliness around the pool areas was very poor. Throughout our entire 6-day stay, no one cleaned up melted ice cream, bird droppings, or other debris around the sunbeds. It felt neglected and unsanitary, especially considering the large number of staff available. - The main lagoon pool felt dirty and uninviting. The plastic liner at the bottom gave off a worn-out, 80s/90s vibe. Not what you’d expect from a modern resort. - Bike rentals were not included and quite pricey, even though this is typically a complimentary service at similar hotels. - The food at the smaller beachside restaurant was disappointing and did not meet the standards set by the main buffet. ✅ What we really appreciated: - The rooms were fresh, nicely decorated, and very clean - major plus! - Staff throughout the hotel were friendly and helpful. - The breakfast and dinner buffets were surprisingly good. I’m usually not a fan of buffet food, but this was fresh, varied, and well-prepared. - The lobby area was stylish and welcoming. Suggestions for improvement: - Power-wash the walkways and pool surroundings every morning before guests arrive. This would instantly improve cleanliness and comfort. - Offer complimentary bicycles for guests - Renovate the lagoon pools: tile them properly and remove the sand
Overall, we had an enjoyable stay, but unfortunately, there are several simple improvements the hotel could make to truly live up to its potential. ❌ What brought the experience down: - Cleanliness around the pool areas was very poor. Throughout our entire 6-day stay, no one cleaned up melted ice cream, bird droppings, or other debris around the sunbeds. It felt neglected and unsanitary, especially considering the large number of staff available. - The main lagoon pool felt dirty and uninviting. The plastic liner at the bottom gave off a worn-out, 80s/90s vibe. Not what you’d expect from a modern resort. - Bike rentals were not included and quite pricey, even though this is typically a complimentary service at similar hotels. - The food at the smaller beachside restaurant was disappointing and did not meet the standards set by the main buffet. ✅ What we really appreciated: - The rooms were fresh, nicely decorated, and very clean - major plus! - Staff throughout the hotel were friendly and helpful. - The breakfast and dinner buffets were surprisingly good. I’m usually not a fan of buffet food, but this was fresh, varied, and well-prepared. - The lobby area was stylish and welcoming. Suggestions for improvement: - Power-wash the walkways and pool surroundings every morning before guests arrive. This would instantly improve cleanliness and comfort. - Offer complimentary bicycles for guests - Renovate the lagoon pools: tile them properly and remove the sand
10
Joan
14 Nov 2025
·
Stayed 2 nights
Clean rooms with nice water pressure in showers, beautiful lagoons all over the property, covered cabanas available to guests and access to beach. Buffet was outstanding with western and Asian dishes, lots of fruit and beautiful presentation.
Clean rooms with nice water pressure in showers, beautiful lagoons all over the property, covered cabanas available to guests and access to beach. Buffet was outstanding with western and Asian dishes, lots of fruit and beautiful presentation.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, comfortable, and often spacious, with popular lagoon-access options and pleasant views; many note recent refurbishments. A few guests mention small or dated rooms, firm mattresses, interior steps, or noise from nearby construction.
Related guest reviews
10
Nicola
3 Jun 2024
·
Stayed 9 nights
The staff is amiable and welcoming. I highly recommend this resort. My room was spacious and clean and overlooked the saltwater lagoon. I greatly appreciate the staff decorating my room for my birthday—it makes me feel very special. I also appreciate the early check-in and late check-out at no additional cost. Thanks, Laguna, for the hospitality.
The staff is amiable and welcoming. I highly recommend this resort. My room was spacious and clean and overlooked the saltwater lagoon. I greatly appreciate the staff decorating my room for my birthday—it makes me feel very special. I also appreciate the early check-in and late check-out at no additional cost. Thanks, Laguna, for the hospitality.
4
Razia
17 Aug 2025
·
Stayed 5 nights
The grounds look great. They are well taken care of. However, the rooms and corridors leading to the rooms look tired and they are very small and pokey. The hotel is so big that it was hard to get service or even get noticed by the pool areas. Lots of people. Not really my vibe tbh. I don't recommend unless you have three star expectations. The manager is very accommodating though and everyone is very friendly.
The grounds look great. They are well taken care of. However, the rooms and corridors leading to the rooms look tired and they are very small and pokey. The hotel is so big that it was hard to get service or even get noticed by the pool areas. Lots of people. Not really my vibe tbh. I don't recommend unless you have three star expectations. The manager is very accommodating though and everyone is very friendly.
10
Greg
15 Sept 2023
·
Stayed 7 nights
This resort was recently refurbished. The landscaping and grounds are amazingly well kept. There are so many spots you can just hideaway and relax with pools everywhere. There didn't seem to be a lot children staying so it was generally tranquil and peaceful. The breakfast was great along with other meal services. The gym was modern and extremely well maintained. I have stayed at many places in Nusa Dua before. The Laguna will be where I book next time if the rates are reasonable.
This resort was recently refurbished. The landscaping and grounds are amazingly well kept. There are so many spots you can just hideaway and relax with pools everywhere. There didn't seem to be a lot children staying so it was generally tranquil and peaceful. The breakfast was great along with other meal services. The gym was modern and extremely well maintained. I have stayed at many places in Nusa Dua before. The Laguna will be where I book next time if the rates are reasonable.
10
Kelvin
29 Jul 2025
·
Stayed 8 nights
Great hotel in lovely location with friendly staff. Our only complaint with our room was the noise of construction on a neighboring property, and having steps in the room which are easy to trip on, especially at night. Had a lagoon view room but would have preferred a resort, lagoon view room.
Great hotel in lovely location with friendly staff. Our only complaint with our room was the noise of construction on a neighboring property, and having steps in the room which are easy to trip on, especially at night. Had a lagoon view room but would have preferred a resort, lagoon view room.
8
James
23 Oct 2025
·
Stayed 6 nights
Our week at this hotel was generally extremely good. The environment in the hotel grounds is unique and excellent with many swimmable lagoons, swimming pool, surrounded by lush floral vegetation , waterfalls and other water features. The beach had direct access from the hotel, and it was located near to excellent shopping mall and other facilities. The accommodation was generously sized, well air conditioned, and smartly decorated. We had a Direct lagoon access room which proved very useful. The restaurants provided varied food and drink options and were generally good. I would definitely go back to the Laguna on another visit to Bali
Our week at this hotel was generally extremely good. The environment in the hotel grounds is unique and excellent with many swimmable lagoons, swimming pool, surrounded by lush floral vegetation , waterfalls and other water features. The beach had direct access from the hotel, and it was located near to excellent shopping mall and other facilities. The accommodation was generously sized, well air conditioned, and smartly decorated. We had a Direct lagoon access room which proved very useful. The restaurants provided varied food and drink options and were generally good. I would definitely go back to the Laguna on another visit to Bali
10
Trudy
6 Jun 2024
·
Stayed 7 nights
My daughter and I had a wonderful stay at Laguna, our room which had the Access to the pool was beautiful and clean. The staff were very friendly and nothing was a problem for them. The breakfast staff remembered us each day and made special smoothies just for us, would definitely go back
My daughter and I had a wonderful stay at Laguna, our room which had the Access to the pool was beautiful and clean. The staff were very friendly and nothing was a problem for them. The breakfast staff remembered us each day and made special smoothies just for us, would definitely go back
10
william
4 Aug 2024
·
Stayed 3 nights
A true resort property. Food options were great. Spa and front desk staff were amazing. Beach area was quiet and family oriented. The room and the balcony views were great. Bed was comfortable and room service was excellent.
A true resort property. Food options were great. Spa and front desk staff were amazing. Beach area was quiet and family oriented. The room and the balcony views were great. Bed was comfortable and room service was excellent.
6
Tommy
30 Oct 2024
·
Stayed 3 nights
Staff is nice and friendly, small room, mattress was too firm caused soreness when waking up, balcony sliding door doesn’t close all the way leaving gaps for small bugs to easily enter. Lots of spider webs and spiders above the crown molding. Housekeeping did a good job but saw a couple bugs in the room which is hard to eliminate due to the sliding door. The pool was very boring, no music, no atmosphere. Dining options were average, property is right on the sand beach. I left the resort every night and had dinner at other neighboring resorts. Every resort that I went to was nicer than Laguna. The Kempinski is one of the most beautiful hotels I’ve ever seen. I believe it might be a 6 star which makes Laguna a 3/4 star. If Kempinski is only a 5 star resort for Bali, then Laguna is a 3 star hotel. I was upset to have seen them Kempinski and Laguna were the same price when they were so far apart in terms of elegance. Laguna is an okay resort, but I’d never return and there’s no way it’s 5 star. This is 3.5 star at best.
Staff is nice and friendly, small room, mattress was too firm caused soreness when waking up, balcony sliding door doesn’t close all the way leaving gaps for small bugs to easily enter. Lots of spider webs and spiders above the crown molding. Housekeeping did a good job but saw a couple bugs in the room which is hard to eliminate due to the sliding door. The pool was very boring, no music, no atmosphere. Dining options were average, property is right on the sand beach. I left the resort every night and had dinner at other neighboring resorts. Every resort that I went to was nicer than Laguna. The Kempinski is one of the most beautiful hotels I’ve ever seen. I believe it might be a 6 star which makes Laguna a 3/4 star. If Kempinski is only a 5 star resort for Bali, then Laguna is a 3 star hotel. I was upset to have seen them Kempinski and Laguna were the same price when they were so far apart in terms of elegance. Laguna is an okay resort, but I’d never return and there’s no way it’s 5 star. This is 3.5 star at best.
10
Jay
25 Nov 2025
·
Stayed 2 nights
The room was very comfortable. The grounds beautiful. The food wonderful. Only one thing was better: the staff.
The room was very comfortable. The grounds beautiful. The food wonderful. Only one thing was better: the staff.
10
Rick
22 Nov 2025
·
Stayed 3 nights
We were upgraded (for a fee) to a villa. The villa was amazing- the pool, cabana, outdoor massage table, massive tub, beautiful decor… I could go on. It was truly phenomenal.
We were upgraded (for a fee) to a villa. The villa was amazing- the pool, cabana, outdoor massage table, massive tub, beautiful decor… I could go on. It was truly phenomenal.
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AI-generated summary based on recent guest reviews
Service
Service is widely lauded as warm, attentive, and proactive, with many citing thoughtful gestures and smooth check-in/out. Isolated complaints mention delayed room readiness or uneven service at the spa/front desk during busy periods.
Related guest reviews
10
sonetta
3 Oct 2024
·
Stayed 8 nights
The staff was very personable and professional. Top excellence customer service. Just to name a few staff, Ryan from the bar, Dimas in housekeeping. They treated me and my family like we were family. Love it there. Will definitely be visiting there again.
The staff was very personable and professional. Top excellence customer service. Just to name a few staff, Ryan from the bar, Dimas in housekeeping. They treated me and my family like we were family. Love it there. Will definitely be visiting there again.
6
JISUNG
16 Oct 2025
·
Stayed 3 nights
예약방이 아닌 다른방을 배정해 주었고 체크인 시간에도 방이 준비되지 않아 기다려야 했습니다. 방으로 가져다논 짐이 한개 분실되어 한참을 찾아야했습니다. 늦은 체크인에 짐까지 나의 하루가 없어졌습니다. 수영장 풀은 염수라 수영 후 나와있으면, 피부가 따가운데, 간이 샤워기도 찾기 어려웠어요. 누사두아 동네가 쾌적한거 빼면 호텔 자체는 많이 부족한 서비스와 시설입니다
예약방이 아닌 다른방을 배정해 주었고 체크인 시간에도 방이 준비되지 않아 기다려야 했습니다. 방으로 가져다논 짐이 한개 분실되어 한참을 찾아야했습니다. 늦은 체크인에 짐까지 나의 하루가 없어졌습니다. 수영장 풀은 염수라 수영 후 나와있으면, 피부가 따가운데, 간이 샤워기도 찾기 어려웠어요. 누사두아 동네가 쾌적한거 빼면 호텔 자체는 많이 부족한 서비스와 시설입니다
8
Brendan
13 Apr 2023
·
Stayed 2 nights
We were aware of the ongoing refurbishment during our stay, and were not effected by it other than the reduction of the options to eat at. The service was as expected as we had stayed there before. The only place that was able to serve Breakfast, Lunch and dinner was somewhat overwhelmed by the number of guests and could not keep up the high level of service, expected
We were aware of the ongoing refurbishment during our stay, and were not effected by it other than the reduction of the options to eat at. The service was as expected as we had stayed there before. The only place that was able to serve Breakfast, Lunch and dinner was somewhat overwhelmed by the number of guests and could not keep up the high level of service, expected
10
Stephen
25 Jun 2025
·
Stayed 5 nights
Beautiful area and excellent staff and service
Beautiful area and excellent staff and service
10
Gary
23 Jun 2025
·
Stayed 5 nights
I just want to say that this has by far been one of the best hotels/holidays we have ever had. The Laguna really went above and beyond, there was literally nothing that we asked for that wasn't actioned or accomodated. Right from the beginning, we landed in Bali mid-morning which meant we got to the hotel about 2hrs before check-in and The Laguna had already made arrangements for an early check-in (we didn't even have to ask!). When you have a baby, things like this are a life saver! We loved our room, housekeeping came in every morning and we would always find our room in tip-top shape after breakfast. The access to the pool from our room was a great facility, we could swim as our baby naps while checking in on her with ease. We asked for a steriliser, liquid soap and a high chair in the room which made it easier to feed the baby and wash up. These were great additions that made our stay even more comfortable. The staff were amazing, from the restaurants, spa, front desk, housekeeping/maintenance and the beach. Everyone was so polite and kind esp. to the baby which warmed our heart. The food was great too and whatever special meals we asked for the baby were made quickly and with no complaints. We would like to shout out a few people who showed impeccable service (even though everyone did to be honest): Yuli, TD, Nova, Sukresna, Heri, Melani, Sudar sini (komang) Thank you so much! We even got a late check out, wow. I really do hope we can come back again in future!
I just want to say that this has by far been one of the best hotels/holidays we have ever had. The Laguna really went above and beyond, there was literally nothing that we asked for that wasn't actioned or accomodated. Right from the beginning, we landed in Bali mid-morning which meant we got to the hotel about 2hrs before check-in and The Laguna had already made arrangements for an early check-in (we didn't even have to ask!). When you have a baby, things like this are a life saver! We loved our room, housekeeping came in every morning and we would always find our room in tip-top shape after breakfast. The access to the pool from our room was a great facility, we could swim as our baby naps while checking in on her with ease. We asked for a steriliser, liquid soap and a high chair in the room which made it easier to feed the baby and wash up. These were great additions that made our stay even more comfortable. The staff were amazing, from the restaurants, spa, front desk, housekeeping/maintenance and the beach. Everyone was so polite and kind esp. to the baby which warmed our heart. The food was great too and whatever special meals we asked for the baby were made quickly and with no complaints. We would like to shout out a few people who showed impeccable service (even though everyone did to be honest): Yuli, TD, Nova, Sukresna, Heri, Melani, Sudar sini (komang) Thank you so much! We even got a late check out, wow. I really do hope we can come back again in future!
10
David
5 Apr 2024
·
Stayed 9 nights
The team at Laguna knows how to run a luxury hotel. Quality and friendly staff, excellent food & beverages, maintained to a very high standard. I would not hesitate in staying there again. It would be hard for me to make a single complaint, so I wont. Thanks for the wonderful stay!
The team at Laguna knows how to run a luxury hotel. Quality and friendly staff, excellent food & beverages, maintained to a very high standard. I would not hesitate in staying there again. It would be hard for me to make a single complaint, so I wont. Thanks for the wonderful stay!
10
Laura
2 Dec 2024
·
Stayed 5 nights
The Laguna is an incredible resort in Nusa Dua. We've had the best week getting spoiled here. The pools, beach, rooms, and staff were incredible. A few shout outs to; - Sweety at Kulkul who introduced us to Arak, the spirit of Bali. - The staff at the Lagoon Spa who provided us with an afternoon of total relaxation. - Ryan, Indra, and team at Banyubiru for great service, conversations, and delicious breakfast. - Widy for great service on two nights at Arwana. - Oka and others for amazing beach and pool side service. - Plus so many others who made our stay stress free. We also appreciated the extra security, our check in/out experience, luggage, airport transfer, room service, laundry, activities, etc. We were especially grateful for the resort allowing us to stay and use the pool/beach/spa well past checkout since we had a late flight out. I would highly recommend staying at the Laguna as you explore all of what Bali has to offer.
The Laguna is an incredible resort in Nusa Dua. We've had the best week getting spoiled here. The pools, beach, rooms, and staff were incredible. A few shout outs to; - Sweety at Kulkul who introduced us to Arak, the spirit of Bali. - The staff at the Lagoon Spa who provided us with an afternoon of total relaxation. - Ryan, Indra, and team at Banyubiru for great service, conversations, and delicious breakfast. - Widy for great service on two nights at Arwana. - Oka and others for amazing beach and pool side service. - Plus so many others who made our stay stress free. We also appreciated the extra security, our check in/out experience, luggage, airport transfer, room service, laundry, activities, etc. We were especially grateful for the resort allowing us to stay and use the pool/beach/spa well past checkout since we had a late flight out. I would highly recommend staying at the Laguna as you explore all of what Bali has to offer.
10
Margaret
18 Sept 2024
·
Stayed 4 nights
The moment we entered this hotel we felt like we’d walked into paradise. The resort is maintained so well, the staff are incredibly lovely and no job is too big or too small for them to assist with. We had a very early morning flight when we were leaving which meant we left the hotel before breakfast. The staff organised us a taxi and had packed a breakfast box to take with us. The hotel offers 6 pools and a beach to enjoy. We were torn between two hotels and opted for the Laguna and were extremely pleased we did. In order to make your stay perfect, I would pay attention to the breakfast timings advertised as going earlier is a calmer more enjoyable experience. Pool side loungers fill up very quickly, if you’d like one here make it a priority.
The moment we entered this hotel we felt like we’d walked into paradise. The resort is maintained so well, the staff are incredibly lovely and no job is too big or too small for them to assist with. We had a very early morning flight when we were leaving which meant we left the hotel before breakfast. The staff organised us a taxi and had packed a breakfast box to take with us. The hotel offers 6 pools and a beach to enjoy. We were torn between two hotels and opted for the Laguna and were extremely pleased we did. In order to make your stay perfect, I would pay attention to the breakfast timings advertised as going earlier is a calmer more enjoyable experience. Pool side loungers fill up very quickly, if you’d like one here make it a priority.
10
Camilla
9 Apr 2024
·
Stayed 7 nights
Amazing staff, so friendly and happy, nothing was too much trouble.
Amazing staff, so friendly and happy, nothing was too much trouble.
8
keiko
14 Jun 2023
·
Stayed 4 nights
Breakfast is food & staff very good staff is excellent Front & spa staff service is very poor
Breakfast is food & staff very good staff is excellent Front & spa staff service is very poor
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AI-generated summary based on recent guest reviews
Location
Beachfront in quiet, gated Nusa Dua with an easy walk to Bali Collection and a scenic promenade; it feels safe and relaxed. Some note limited off-site dining options nearby.
Related guest reviews
10
Pierre Bertin Normil
17 Sept 2024
·
Stayed 5 nights
Very beautiful and well kept resort. Everybody was friendly and always had a smile on their face. Housekeeping was amazing at making sure room was kept cleaned. Food and location was great and had many different areas to shop and dine. I also felt really safe and enjoyed the privacy that came with the nusa dua beaches
Very beautiful and well kept resort. Everybody was friendly and always had a smile on their face. Housekeeping was amazing at making sure room was kept cleaned. Food and location was great and had many different areas to shop and dine. I also felt really safe and enjoyed the privacy that came with the nusa dua beaches
10
Trish
11 Oct 2024
·
Stayed 4 nights
Excellent resort with great service & amenities. The buffet breakfast is fantastic. Lagoons around the property adds to the tropical luxury. Not a lot of nearby dining options outside of the resort though
Excellent resort with great service & amenities. The buffet breakfast is fantastic. Lagoons around the property adds to the tropical luxury. Not a lot of nearby dining options outside of the resort though
10
Joanne
17 Sept 2025
·
Stayed 5 nights
Within walking distance of nice shopping and eating area, Bali Collection. Fantastic staff, so helpful and friendly.
Within walking distance of nice shopping and eating area, Bali Collection. Fantastic staff, so helpful and friendly.
10
Ana
18 Sept 2024
·
Stayed 4 nights
Luxurious resort which was perfect for relaxing after spending several days in busy Ubud. Dining options were very good and we took advantage of the beach club happy hours! There are several pools to swim in so you don’t feel crowded at all. The beach was beautiful but only swimmable in the morning as the tide goes down significantly after noontime. The hotel is in a gated area so it is very safe to walk around. Loved our stay here!
Luxurious resort which was perfect for relaxing after spending several days in busy Ubud. Dining options were very good and we took advantage of the beach club happy hours! There are several pools to swim in so you don’t feel crowded at all. The beach was beautiful but only swimmable in the morning as the tide goes down significantly after noontime. The hotel is in a gated area so it is very safe to walk around. Loved our stay here!
10
Gary Andrew
11 Sept 2023
·
Stayed 3 nights
Staff were very friendly and helpful. Very quiet and peaceful location
Staff were very friendly and helpful. Very quiet and peaceful location
10
PATRICIA
22 Jun 2025
·
Stayed 4 nights
Huge swimming pool, the hotel is located in a secluded area. Good breakfast. The beach is nice but has several pebbles on the sand so you need wet socks to walk comfortably
Huge swimming pool, the hotel is located in a secluded area. Good breakfast. The beach is nice but has several pebbles on the sand so you need wet socks to walk comfortably
10
Ruth
22 Sept 2023
·
Stayed 5 nights
The hotel is absolutely beautiful. Very well kept, friendly staff and convenient location. Walking distance to the mall and waters blow. The food at the hotel was great. The only comment I would make is that when booking online and paying extra to include breakfast and dinner I thought everything was included. At the hotel I was informed that drinks was not included with dinner and had to pay that separately. It would be ideal to make that a little clearer when booking. Other than that our stay was exceptional and highly recommend.
The hotel is absolutely beautiful. Very well kept, friendly staff and convenient location. Walking distance to the mall and waters blow. The food at the hotel was great. The only comment I would make is that when booking online and paying extra to include breakfast and dinner I thought everything was included. At the hotel I was informed that drinks was not included with dinner and had to pay that separately. It would be ideal to make that a little clearer when booking. Other than that our stay was exceptional and highly recommend.
10
Amanda
13 Jul 2025
·
Stayed 6 nights
Lovely resort with around 7 pools/lagoons (although we counted 9 or 10!) in the quiet part of South Bali. Right on the beach with easy walking to beachfront restaurants and Bali Collection shopping centre. The resort has traditional dance performances and kids activities. Would recommend!
Lovely resort with around 7 pools/lagoons (although we counted 9 or 10!) in the quiet part of South Bali. Right on the beach with easy walking to beachfront restaurants and Bali Collection shopping centre. The resort has traditional dance performances and kids activities. Would recommend!
10
Sarah
10 May 2024
·
Stayed 2 nights
Beautiful rooms, wonderful service, nice beach. A short walk to Bali Collection.
Beautiful rooms, wonderful service, nice beach. A short walk to Bali Collection.
10
Jack
21 May 2024
·
Stayed 4 nights
We stayed in 3 hotels in Bali. This was our first stop and we had a great stay. It really is a place to kick back and enjoy the sun. There are plenty of loungers around both the pools and the beach - something we struggled with at other hotels. The food and breakfast was great. It was our honey moon and the room was made up with the swans and a treat. All the staff were friendly and helpful. You can walk down the beach for many kilometres and visit other hotels and have dinner somewhere else. The golf course is just outside The Laguna and I’d recommend playing a round of you are into that. It’s a great location if you want to relax but also well situated for touring the south of the island. Uluwatu is a great place to visit.
We stayed in 3 hotels in Bali. This was our first stop and we had a great stay. It really is a place to kick back and enjoy the sun. There are plenty of loungers around both the pools and the beach - something we struggled with at other hotels. The food and breakfast was great. It was our honey moon and the room was made up with the swans and a treat. All the staff were friendly and helpful. You can walk down the beach for many kilometres and visit other hotels and have dinner somewhere else. The golf course is just outside The Laguna and I’d recommend playing a round of you are into that. It’s a great location if you want to relax but also well situated for touring the south of the island. Uluwatu is a great place to visit.
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AI-generated summary based on recent guest reviews
Dining
Breakfast earns strong praise for variety and quality, and several guests enjoyed the on-site restaurants and bar service. Criticisms focus on high prices and, for some, limited a la carte options or uneven quality at certain outlets.
Related guest reviews
10
Heidi
28 Aug 2023
·
Stayed 5 nights
We had a fabulous relaxed stay at The Laguna. The pool area was fabulous - never too busy and always a lounger available. The beach was also lovely and we enjoyed using the hotel bikes for a trip along the beach to look at other hotels in Nusa Dua. We tried all of the restaurants. Breakfast had plenty of variety as did the buffet dinner. The beach side restaurant had great service and a nice menu. Our favourite was probably Kul kul which had a lovely vibe for lunch and a relaxed dinner. Rooms were a nice size, with a great shower. Plenty of fresh drinking water was provided. The resort is lovely and polished, however it doesn't feel like the real 'Bali'. If you come here, make sure you go and explore other areas to experience more of the culture and vibe in different parts of the island.
We had a fabulous relaxed stay at The Laguna. The pool area was fabulous - never too busy and always a lounger available. The beach was also lovely and we enjoyed using the hotel bikes for a trip along the beach to look at other hotels in Nusa Dua. We tried all of the restaurants. Breakfast had plenty of variety as did the buffet dinner. The beach side restaurant had great service and a nice menu. Our favourite was probably Kul kul which had a lovely vibe for lunch and a relaxed dinner. Rooms were a nice size, with a great shower. Plenty of fresh drinking water was provided. The resort is lovely and polished, however it doesn't feel like the real 'Bali'. If you come here, make sure you go and explore other areas to experience more of the culture and vibe in different parts of the island.
10
Jordan
18 Jun 2023
·
Stayed 6 nights
Loved this place. I would stay here again. Drinks are super pricy. Overall it’s an amazing resort and we loved our room with access to the lagoon.
Loved this place. I would stay here again. Drinks are super pricy. Overall it’s an amazing resort and we loved our room with access to the lagoon.
10
Trish
11 Oct 2024
·
Stayed 4 nights
Excellent resort with great service & amenities. The buffet breakfast is fantastic. Lagoons around the property adds to the tropical luxury. Not a lot of nearby dining options outside of the resort though
Excellent resort with great service & amenities. The buffet breakfast is fantastic. Lagoons around the property adds to the tropical luxury. Not a lot of nearby dining options outside of the resort though
10
Angelina
10 Oct 2025
·
Stayed 2 nights
Amazing breakfast with a huge variety. Staff is very friendly and helping. True luxury experience!
Amazing breakfast with a huge variety. Staff is very friendly and helping. True luxury experience!
10
Jacqui
21 Jul 2025
·
Stayed 7 nights
Staff extra helpful and friendly. Food excellent.
Staff extra helpful and friendly. Food excellent.
8
teresa
2 Sept 2025
·
Stayed 4 nights
Atención muy buena. Instalaciones algo obsoletas. Comida cara
Atención muy buena. Instalaciones algo obsoletas. Comida cara
6
Henrik
22 Jul 2025
·
Stayed 6 nights
Overall, we had an enjoyable stay, but unfortunately, there are several simple improvements the hotel could make to truly live up to its potential. ❌ What brought the experience down: - Cleanliness around the pool areas was very poor. Throughout our entire 6-day stay, no one cleaned up melted ice cream, bird droppings, or other debris around the sunbeds. It felt neglected and unsanitary, especially considering the large number of staff available. - The main lagoon pool felt dirty and uninviting. The plastic liner at the bottom gave off a worn-out, 80s/90s vibe. Not what you’d expect from a modern resort. - Bike rentals were not included and quite pricey, even though this is typically a complimentary service at similar hotels. - The food at the smaller beachside restaurant was disappointing and did not meet the standards set by the main buffet. ✅ What we really appreciated: - The rooms were fresh, nicely decorated, and very clean - major plus! - Staff throughout the hotel were friendly and helpful. - The breakfast and dinner buffets were surprisingly good. I’m usually not a fan of buffet food, but this was fresh, varied, and well-prepared. - The lobby area was stylish and welcoming. Suggestions for improvement: - Power-wash the walkways and pool surroundings every morning before guests arrive. This would instantly improve cleanliness and comfort. - Offer complimentary bicycles for guests - Renovate the lagoon pools: tile them properly and remove the sand
Overall, we had an enjoyable stay, but unfortunately, there are several simple improvements the hotel could make to truly live up to its potential. ❌ What brought the experience down: - Cleanliness around the pool areas was very poor. Throughout our entire 6-day stay, no one cleaned up melted ice cream, bird droppings, or other debris around the sunbeds. It felt neglected and unsanitary, especially considering the large number of staff available. - The main lagoon pool felt dirty and uninviting. The plastic liner at the bottom gave off a worn-out, 80s/90s vibe. Not what you’d expect from a modern resort. - Bike rentals were not included and quite pricey, even though this is typically a complimentary service at similar hotels. - The food at the smaller beachside restaurant was disappointing and did not meet the standards set by the main buffet. ✅ What we really appreciated: - The rooms were fresh, nicely decorated, and very clean - major plus! - Staff throughout the hotel were friendly and helpful. - The breakfast and dinner buffets were surprisingly good. I’m usually not a fan of buffet food, but this was fresh, varied, and well-prepared. - The lobby area was stylish and welcoming. Suggestions for improvement: - Power-wash the walkways and pool surroundings every morning before guests arrive. This would instantly improve cleanliness and comfort. - Offer complimentary bicycles for guests - Renovate the lagoon pools: tile them properly and remove the sand
10
David
24 Oct 2024
·
Stayed 5 nights
A very nice property. Well maintained and clearly well managed. Additional food choices on the resort (additional a la carte) menu items would be terrific. Recommended.
A very nice property. Well maintained and clearly well managed. Additional food choices on the resort (additional a la carte) menu items would be terrific. Recommended.
10
Jeffrey
5 Nov 2025
·
Stayed 2 nights
We had a great experience at the resort bars & restaurants on a few different occasions. The staff were pleasant and personable and always willing to help. This Bali resort lives up to its five star rating in a great beach location.
We had a great experience at the resort bars & restaurants on a few different occasions. The staff were pleasant and personable and always willing to help. This Bali resort lives up to its five star rating in a great beach location.
10
Joan
14 Nov 2025
·
Stayed 2 nights
Clean rooms with nice water pressure in showers, beautiful lagoons all over the property, covered cabanas available to guests and access to beach. Buffet was outstanding with western and Asian dishes, lots of fruit and beautiful presentation.
Clean rooms with nice water pressure in showers, beautiful lagoons all over the property, covered cabanas available to guests and access to beach. Buffet was outstanding with western and Asian dishes, lots of fruit and beautiful presentation.
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AI-generated summary based on recent guest reviews
8
Frédéric
3 weeks ago
·
Stayed 2 nights
Very nice choice for the Nusa Dua hotel zone. The rooms are big, with a very confortable bed and a nice bathroom (but who had the idea to separate the room in 2 parts with 2 steps ;-) ?). I enjoyed the 2 restaurants, and I recommend the fantastic Bali lobster at Arwana, even if it's a little bit expensive. Breakfast had many choices, including smoothies. Bars are also very nice, Best part of the resort : the staff. Everybody is smiling, ready to help you and to make your stay a memorable one.
Very nice choice for the Nusa Dua hotel zone. The rooms are big, with a very confortable bed and a nice bathroom (but who had the idea to separate the room in 2 parts with 2 steps ;-) ?). I enjoyed the 2 restaurants, and I recommend the fantastic Bali lobster at Arwana, even if it's a little bit expensive. Breakfast had many choices, including smoothies. Bars are also very nice, Best part of the resort : the staff. Everybody is smiling, ready to help you and to make your stay a memorable one.
10
William
10 Sept 2026
·
Stayed 3 nights
Very nice place. Room was great. Would stay here again.
Very nice place. Room was great. Would stay here again.
10
Katie
2 Sept 2026
·
Stayed 5 nights
The beds and pillows were very comfortable, buffet was tasty, and beach was just lovely!
The beds and pillows were very comfortable, buffet was tasty, and beach was just lovely!
10
John
13 Jul 2026
·
Stayed 12 nights
Beautiful resort with great people. Will be back
Beautiful resort with great people. Will be back
10
Maria
10 Jul 2026
·
Stayed 3 nights
Great breakfast and really nice staff. Wonderful beach and comfy beachbeds. The humidity in the room was a bit too high.
Great breakfast and really nice staff. Wonderful beach and comfy beachbeds. The humidity in the room was a bit too high.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali
Is parking available at the property?
Yes, free valet parking is available on-site. Limited parking is also offered.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately IDR 332,000 per person.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of IDR 450,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features does the property offer?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, guests should confirm specific needs with the property prior to arrival.
What is the location of the property in relation to key landmarks?
The property is located in Nusa Dua (BTDC), within a 15-minute drive of Nusa Dua Beach and Waterbom Bali. It is approximately 8.5 miles (13.6 km) from Kuta Beach and 9.6 miles (15.4 km) from Legian Beach.
Does the property have a swimming pool?
Yes, the property features 7 outdoor swimming pools, including a children's pool. Pool access is available from 8:00 AM to 8:00 PM.
What are the policies for guests staying with children?
Children 11 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds or cribs?
The property offers rollaway beds for a fee of IDR 999,000 per night, subject to availability. Advance request or confirmation is required.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-16: NO DATA
- 2026-10-17: 447.8468311294556USD
- 2026-10-18: 489.49354620819093USD
- 2026-10-19: 496.1083233963013USD
- 2026-10-20: 456.16130000000004USD
- 2026-10-21: 423.34577432708744USD
- 2026-10-22: 377.5128USD
- 2026-10-23: 277.74147085113526USD
- 2026-10-24: 278.73040606536864USD
- 2026-10-25: 304.16766309967045USD
- 2026-10-26: 377.04233401031496USD
- 2026-10-27: NO DATA
- 2026-10-28: 516.5004061584473USD
- 2026-10-29: NO DATA
- 2026-10-30: 355.6560013900757USD
- 2026-10-31: 317.5093393173218USD
- 2026-11-01: 278.2304866622925USD
- 2026-11-02: 287.72172054748535USD
- 2026-11-03: 284.4354362327576USD
- 2026-11-04: 393.6192911056519USD
- 2026-11-05: 301.7081830734253USD
- 2026-11-06: 291.0502305648804USD
- 2026-11-07: 282.2887144256592USD
- 2026-11-08: 321.68884382476807USD
- 2026-11-09: 317.5093393173218USD
- 2026-11-10: 301.7081830734253USD
- 2026-11-11: 304.7188773880005USD
- 2026-11-12: 310.2199452392578USD
- 2026-11-13: 294.3973932678223USD
- 2026-11-14: 284.4354362327576USD
- 2026-11-15: 284.7246042907715USD
- 2026-11-16: 291.7178526977539USD
- 2026-11-17: 284.4354362327576USD
- 2026-11-18: 257.9763274803162USD
- 2026-11-19: 271.60569737091066USD
- 2026-11-20: 274.7442517303467USD
- 2026-11-21: 284.4354362327576USD
- 2026-11-22: 264.5911046684265USD
- 2026-11-23: 291.0502305648804USD
- 2026-11-24: 297.66500775299073USD
- 2026-11-25: 291.4692988052368USD
- 2026-11-26: 287.72172054748535USD
- 2026-11-27: 271.2058818565369USD
- 2026-11-28: 271.2058818565369USD
- 2026-11-29: 257.9763274803162USD
- 2026-11-30: 258.74972817001344USD
- 2026-12-01: 499.0490015640259USD
- 2026-12-02: 440.17320544433596USD
- 2026-12-03: 351.09240242767333USD
- 2026-12-04: 344.4676131362915USD
- 2026-12-05: 271.2058818565369USD
- 2026-12-06: 271.2058818565369USD
- 2026-12-07: 255.75262905731202USD
- 2026-12-08: 271.2058818565369USD
- 2026-12-09: 278.2304866622925USD
- 2026-12-10: 277.82065904464724USD
- 2026-12-11: 275.73330695266725USD
- 2026-12-12: 277.82065904464724USD
- 2026-12-13: 278.2304866622925USD
- 2026-12-14: 271.2058818565369USD
- 2026-12-15: 271.60569737091066USD
- 2026-12-16: 271.2058818565369USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Business details
Property registration number 55110, 9120003810091
- Fee for buffet breakfast: approximately IDR 332000 per person
- Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
- Rollaway bed fee: IDR 999000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Facial treatments
Packed lunches
Breakfast in the room
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Swimming pool
Private beach
Garden
Golf course (nearby)
Beach (nearby)
Cycling
Billiards
Child pool
Pool outdoor
Live music
Bicycle Tour Information
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi